I have been going to West community credit Union since I was in high school in the early 70s, I think it is an awesome place and they are great people, my last visit was at the O’fallon branch and it is a nice facility with really good people
Great bank for both personal and business. I have used this bank for almost 10 years and love the way everyone is so attentive and truly kind. I’d highly recommend using West Community!
Been a member for almost 2 years…
This place is VERY under staffed on Saturdays, always a long wait with only 2 tellers!!! Went there today 2/24/18 made the mammoth mistake to use their drive …
ONLY gave one star because it wouldn’t let me make a review without it. HORRIBLE banking, very unprofessional and unorganized, employees are confused and incompetent. You’re better off banking with a drug attic. RACHEL MCCARTHY(the manager) …
Horrible customer service, they do not return calls, they cannot get customer information correct in the computer. They do not file claims in a timely manner and customer’s claims get denied. ):
Recently got a debt consolidation loan. The process was Smooth, fast and easy. Everything was done on phone and online. I’ve done my banking with this Credit Union for around 45 yrs and have watch the changes and growth over the years for the better. A great place to do business.
Told them a day and a half in advance to ‘stop payment’ (and keep an eye out, w/ details) on an upcoming check- via the online Message system on my account portal- but they STILL cleared it! It wasn’t processing when I checked my online …
I’m not even part of this branch they took money out of my other bank and withdrawed it. I’m not sure how anybody got the pass to do that seeing as how im not on a loan or anything.
I worked with Jaleigh Irish on an auto loan. We had multiple issues with the dealerships but Jaleigh took care of everything and in a very timely manner. Could not have done it without her and I will be sending everyone I know here. Thanks Jaleigh!
I’ve had an account with WCCU since 2004 when I bought my first car, i’ve bought 2 more cars through them. When I walk into my branch it feels like family. I have an amazing relationship with two staff members from the O’Fallon Branch, …
Rachael helped me greatly after Hurricane Ian. She was polite, compassionate and helped me get back online with a new phone.
I doubt the large banks would offer such personalized service – that’s why I chose WCCU for my banking needs. Thanks Rachael. 5 Stars 🌟 …
Following the death of my spouse, Edward, I was overwhelmed both by my grief and the complications of assuming the financial responsibilities. All the personnel were polite and helpful, but Rachael McCarthy’s help was extra-ordinary. Over …
I spoke with Samantha S today and she did an absolute amazing job. I needed help tracking a home equity loan payment, and she was friendly and attentive to my needs. She made me feel like I had a personal banker.
Great credit union with friendly employees.
Horrible bank to bank with. I’ve had better service from a bum on the street.
I’ve banked here since 2005 due to location convenience. It’s gone downhill, sad.
Unprofessional.The worst bank in the world. Don’t go there…
Do not recommend for business banking.
Never bank with them. So incredibly rude!! If I could give a 0 I would.
Very, very helpful staff. Have never had ANY problem with West Community. Great experiences.
WCCU, thank you for being a friend
Traveled down the road and back again
Your heart is true your a pal and a confidant.
Very helpful and friendly staff. I love that they do charity work in our community.
I’m surprised that there are so many poor reviews. They have always been helpful and kind to me and my husband.
Did a refinance on my home and the lady i worked with was wonderful. Everyone help me through this process was great.
The lady lied about making automatic payments, you can make automatic payments, and bypass the extra $7 fee.
I have been going to West community credit Union since I was in high school in the early 70s, I think it is an awesome place and they are great people, my last visit was at the O’fallon branch and it is a nice facility with really good people
Cathy Goris is great. Would recommend this Credit Union to all of my friends and family. Great service and atmosphere.
I know times are tough but service totally sucks.
Great bank for both personal and business. I have used this bank for almost 10 years and love the way everyone is so attentive and truly kind. I’d highly recommend using West Community!
Been a member for almost 2 years…
This place is VERY under staffed on Saturdays, always a long wait with only 2 tellers!!! Went there today 2/24/18 made the mammoth mistake to use their drive …
ONLY gave one star because it wouldn’t let me make a review without it. HORRIBLE banking, very unprofessional and unorganized, employees are confused and incompetent. You’re better off banking with a drug attic. RACHEL MCCARTHY(the manager) …
A great place and friendly people, I’ve always had the best experience for doing business with them. I would highly recommend this Credit Union.
Horrible customer service, they do not return calls, they cannot get customer information correct in the computer. They do not file claims in a timely manner and customer’s claims get denied. ):
Recently got a debt consolidation loan. The process was Smooth, fast and easy. Everything was done on phone and online. I’ve done my banking with this Credit Union for around 45 yrs and have watch the changes and growth over the years for the better. A great place to do business.
What a great feeling this Credit Union has given me me with welcome like family services to provide all my needs so grateful!
Told them a day and a half in advance to ‘stop payment’ (and keep an eye out, w/ details) on an upcoming check- via the online Message system on my account portal- but they STILL cleared it! It wasn’t processing when I checked my online …
I’m not even part of this branch they took money out of my other bank and withdrawed it. I’m not sure how anybody got the pass to do that seeing as how im not on a loan or anything.
I worked with Jaleigh Irish on an auto loan. We had multiple issues with the dealerships but Jaleigh took care of everything and in a very timely manner. Could not have done it without her and I will be sending everyone I know here. Thanks Jaleigh!
I’ve had an account with WCCU since 2004 when I bought my first car, i’ve bought 2 more cars through them. When I walk into my branch it feels like family. I have an amazing relationship with two staff members from the O’Fallon Branch, …
Rachael helped me greatly after Hurricane Ian. She was polite, compassionate and helped me get back online with a new phone.
I doubt the large banks would offer such personalized service – that’s why I chose WCCU for my banking needs. Thanks Rachael. 5 Stars 🌟 …
Following the death of my spouse, Edward, I was overwhelmed both by my grief and the complications of assuming the financial responsibilities. All the personnel were polite and helpful, but Rachael McCarthy’s help was extra-ordinary. Over …
I spoke with Samantha S today and she did an absolute amazing job. I needed help tracking a home equity loan payment, and she was friendly and attentive to my needs. She made me feel like I had a personal banker.