This place is hell on earth they illegaly detained me assaulted me and forced me to stay awake my entire stay 3-5 days , I had a bloody nose in the cafeteria they never cleaned it up and make patients sleep in urine soaked beads
Worst phone customer service, rude and disrespectful. They wouldn’t answer a direct question about their facility after being spoken to condescendingly.
I’m looking for a friend her name is keyanna I went here about 2 years ago before being sent to utah she’s light skin has straight hair and wears white glasses hit me up on snap J4ke87 if u know anything
I went there for a chemical dependency issue I end up staying two weeks that it’s the best two weeks iPad in a long time West Hills Hospital is probably the best hospital in the northern Nevada area
A horrible, HORRIFIC place, “group therapy” is a circle where kids run around supervised by one careless counselor. I’m sorry to be the person who just hates but this place is something out of a night mare.
MY STEPSON HAS BEEN IN FOR WEEK NOW.WE CANNOT GET ANY STRAIGHT ANSWERS FROM STAFF.THERE IS NO CERTIFIED DOCTOR’S OR PHYSCOLIGIST. THEY DIAGNOSED HIM WITH ONE ON MONDAY PUMPED HIM FULL OF 1 DRUG THEN TWO DAYS LATER THEY CHANGED HIS DIAGNOSIS …
People are rude. We tried getting help and treatment was denied because of a so called “withdrawal score” very disappointing when someone is crying or for help.
Went to west hills in January, and I wouldn’t be here today if it weren’t for them. There are some good Tech’s there , especially Sam!!
If you have a child/ friend/ parent with problems out if hand, this is the place to go.
I was on a hold for a week The place is nice some of the employees are rude they just need more structure because all they really do it as housing people pop in and full of pills and not really helping them too much if it is great to get …
This place is a joke!! The intake guy was super helpful and patient with the patient that was being checked in. The receptionist and call staff was rude and not helpful at all. They give u a patient code but they wont pass u to the patient they take a message and who knows if they really give it to him!!
Very unprofessional! I wouldn’t send my dead dog to this place. This place deserves a 0 star. If you love your loved ones please seek another health care facility as they won’t get the care they deserve here!
Called the police on my criminally insain mom. Staff seems to know the difference between the manipulative psychopaths, who hide behind mine jobs and money in order to terrorize productive members of society, and they guys who act crazy in order to call attention to the sociopathic narsasistic psychopaths.
I just hope that they treat in the back with the same kindness that the receptionist treated us while waiting. Yes it was a waiting period and that was a huge bummer but other than that they were very kind to my family!
This place is horrible! My brother was new, they haven’t helped him at all, when we called to talk to him, the staff took the phone from him mid conversation . He’s walking around in hospital gown even though we dropped off clothes. This …
I went to west hills almost a moth ago and honestly i had a great experience there. Their therapists were amazing i feel this really helped me in many different way. So if you thinking about going there please do it will help you
I felt like these people genuinely cared about me. I did have to wait 2 hours for an assessment though. And I felt like some of the other patients made it a little bit unsafe. Overall fine
They were very friendly, compassionate and addressed my depression and all my detox symptoms. Facility was clean and food was excellent. I am deeply grateful.
My husband is dying right now because. Failure to disgnoss and treat. Since beginning he has deteorated fast starving to death and lack of proper care. I find it impossible to get any cooperation. He should be getting medical care for his …
The Doctors think they can do what ever they want without considering about what the family or patient wants. They are never on time with anything. I’m supposed to pick up my girl at 730am for release and they are late. I have to be at work at 8 am. They tell me they can get her ride to the house but what do you think I did.
Horrible experience. I was drugged out of my mind and fell asleep for 3 days straight due to a bad mix of meds they gave me. I wasn’t even given food or water and I was so loopy I couldn’t remember how to talk. I don’t remember what else happened. Whatever you do, don’t go to west hills. This place should be shut down.
After I tried to kill myself, i decided I wanted to live. West Hills was a temporary refuge from the world. I felt safe. That was a big deal at the time. I could be honest with professionals who didn’t judge.
My little. Brother came here and threaten suicide while he was he was in their care. Know what they did? Locked him in a room by himself, knoe what he did,? hung himself with a scarf my father had brought him… Lack of care and thought for patients. Please if you have a loved onr and considering west hills. Co sider anywhere else
Basically impossible to get anything done through this facility. Operators and receptionists sent me in circles, right before sending me to two dead-end voicemails. Not to mention staff is rude and untrained. I asked for an ROI (Release of …
I hate this hospital. I believe it was part of the cause of my sister’s death due to an overdose as she’d check herself in constantly just to get the drugs she wanted which ultimately ended up killing her and i went there to get off A LOT …
The absolute worst place ever!! If you or a loved needs help dont take them there. The FRONT lady is absolutely Rude, Uncaring! My son came out of there worse off & that was just 15 minutes of an assessment. So very discouraged & this is the 1 place he was recommended to, for help. Useless!!!!!
This place is horrible. I was taken in for a mental breakdown because of financial struggles and just general stress in life. The treatment was nonexistent. They just shove pills down your throat and check to see if you swallowed it. No …
I have a loved one who checked into this nightmare of a facility. never has a stranger “girl who answers the phone” been so perverse to me. Now myself, being very sad due to the fact that my girlfriend had just slit her wrist in front of …
ITS LITERALLY HELL. ESPECIALLY FOR MINORS. please do not take your children here for mental health. not all staff but most of the stagf could care less if your child is badhing their head into te wall or having a anxiety attack. i watch …
I went to West Hills recently for a opioid dependency and the first day was uncomfortable as I was withdrawing bad and had to go 24 hrs without any sleep and was uncomfortable as OH BOY! Anyway West Hills may not be the cleanest hospital or …
Please whatever you do DO NOT take your loved ones here! Please. This place is hell! It may look decent on the outside but it’s horrible. The people who work there are very rude. My brother is there and they’re pumping him full of meds, to …
While waiting to be evaluated I overheard a staff member say “anyone have a burning desire to see Claudia? Cuz I sure don’t” get your staff in order so people will feel comfortable with your care. Needless to say I ended up walking out.
This place is absolutely horrible. I am 35, a father of two, husband, college graduate and a professional in Reno. I pretty much had a mental breakdown when I had a little to much to drink and was taken here from the ER for a 72 hour legal …
I wish i could give 0 stars. I brought my son in and was told to to a better parent and take him to therapy. Then CARA tells my son to listen to Pink Floyd for depression. I have no words! …
When I first got there, we had really liked what they had said about the place. It seemed like a good fit. But day after day I got hit and punched by the little kids, and the staff did nothing. They’d bring them to the ETO room, but would …
the food slaps and the art therapy teacher was very kind, a few techs were nice however some of the staff had unreasonable mental health conditions such as having no s.i. whatsoever in order to be discharged even if your attempts were as recent as only a week ago, but uh some ppl were p swag so thats cool ig.
My mother has been in this facility for not even 3 days and is unable to remember a single thing I tell her. Being halfway across the country and finding out she checked herself into this crazy asylem prison run by crooks. My mother sounds …
Of all behavioral clinic we have experience, this facility is by far the worst place EVER to have your child or family member cared for!! There suppose to specialize in caring for patience INDIVIDUALLY who are either suffering from mental …
(part 2 to amberthepeng’s post – on a different account because I’m not sure I can post two reviews on the same account.)
Most kids had roommates, which I did not. I liked it that way – I didn’t know …
I was sent here in result of me attempting to commit suicide. I suffer from sever depression and ptsd. I stayed here for 4 days. It was honestly what I needed to relax. They gave me medication for both anxiety and to prevent me from getting …
If there was an option for below poor to fair I would have chosen it. This facility provided the most disappointing and misleading experience that I have ever been witness to. I had to take a friend to be treated for dependency issues and …
Staff was incredible but understaffed but that’s more of a management issue.These people see and do stuff daily we will never even entertain doing.
All the negative reviews? Remember most people don’t want to be here. Like the …
one star, wish I could give it less. my experience there was horrendous; the counselors were unprofessional and didn’t seem to understand how the mind of adolescents work. the group therapy is useless, just children in a circle talking …
I went with 5 stars because I’ve seen the inside of many hospitals and this one is definitely one of the better hospitals in which I’ve been. Overall, the staff were courteous to me, they were more available than in many other hospitals …
A good place all around, but severely understaffed so the nursing staff can be testy at times. The techs are great; they do their best to provide for your needs but they need more techs. I got to know many of them over many stays during …
I must say that the other patients were more helpful then the staff!! I was expecting a totally different experience. I was hoping for a more caring staff. There were a few really caring staff. They made you go to meetings that had NOTHING …
First experience with them 2 years ago with my then 12 year old granddaughter. Twice they let a suicidal girl sit in the waiting room for almost two hours waiting to be evaluated and finally she refused to stay any longer. Fast forward …
Was going through a hard time in my life and was happy to find the help and support system that West Hills gave to me in my time of need. All the doctors and staff are very attentive to each patient and all their individual needs. A wonderful Detox team, and group sessions. Meet life long friends would reccomend to any loved one!
My son was at this facility for almost a month. The care was HORRIBLE. They treat their patients like prisoners and have NO rehabilitative care, nor do they help their patients set up successful discharge plans.The hospital staff are very …
Just took my mom here for detox and she says the staff is very nice and helpful she’s had a great experience so far she said there’s group meetings, AA, NA, and crafting. They’ve made her comfortable in the detox process and also with …
They released my daughter before she was stable and, as a result she came home experiencing psychosis and, ran away. Now she has to go to Reno Behavioral health to finish treatment. I’ll never trust west hills again.
Came here got sober met a very nice girl here, 2 weeks later in our recovery we got married after only 2 weeks of knowing each other. We both fell hard back into our addictions after being for only a few months we were only married about a …
Had a fabulous experience!
A close family member stayed at the hospital recently, and ended up needing to stay longer than the typical stay. The nurses were terrific! The Dr. was …
I was here when I was about 7 or 8. It’s been almost 10 years since I’ve been here but I remember a lot. The showers are the worst part of the whole place. The one in my room was full of bugs 24/7 and my water was never warm what so ever. …
Trained and helpful staff. But the dining experience, 5 stars. So good. Comfort food and the right amount of caffeine. so while your their getting uncrazy you don’t go crazy. know what I mean? Love this place when I have manic or other head slips
Terrible experience. Almost all the staff treated you like criminals. Each “group session” was focused on either Detox, or weird coping mechanisms that revolved around Religion. The rooms were a mess; the room I was placed in had a constant …
I checked in to be treated for alcoholism. Took 7 hours to get me in. I didnt like anything about being there but why would you? Detox is a miserable experience but I needed help and couldn’t do this alone. I feel like I had to recover from …
They treat you well the kids are nice and the staff are mostly good a few bad experiences like 3 ones but minor one’s the food is actually great it helped me get out of my depression state I’ve been their 3 times but the staff and rlly nice like the art person
Its a mental hospital
nasty food
Be well
Its ok
Staff treat patients like criminals.
admitted my friend, she is as delusional and aggressive as she went in 30 days ago.
If you love being put on hold or not having phone calls returned,this is the place for you.
My mom has gone a lot and she likes it
Yeah I think I’ll pass. May have to fly back to Northern California to get help…
Got molested there when I was 8, good food though.
Don’t ever go here. They won’t even take the time to see you, never mind their rudeness and lack of consideration for your condition.
Great food! These guys helped me through a serious time in my life.
This place is hell on earth they illegaly detained me assaulted me and forced me to stay awake my entire stay 3-5 days , I had a bloody nose in the cafeteria they never cleaned it up and make patients sleep in urine soaked beads
im 9 and depressed but when I went there I got prescribed celexa im helped
Worst phone customer service, rude and disrespectful. They wouldn’t answer a direct question about their facility after being spoken to condescendingly.
Very disorganized! Doctors do not follow treatment plans at all! It felt more like prison than a treatment facility!
I can’t believe that the state hasn’t pulled their license. DO NOT GO HERE!!
Terrible people doing weird things. How can you just watch someone overnight? If anything the technicians are the strange ones.
I’m looking for a friend her name is keyanna I went here about 2 years ago before being sent to utah she’s light skin has straight hair and wears white glasses hit me up on snap J4ke87 if u know anything
Excellent nursing staff and MHT’s kind of stingy with sweat pants. Good food.
I went there for a chemical dependency issue I end up staying two weeks that it’s the best two weeks iPad in a long time West Hills Hospital is probably the best hospital in the northern Nevada area
This place is a zombie factory. I did not take any meds during my stay. I was taken in on a 72 hour hold 184 hours later I was released . R
A horrible, HORRIFIC place, “group therapy” is a circle where kids run around supervised by one careless counselor. I’m sorry to be the person who just hates but this place is something out of a night mare.
MY STEPSON HAS BEEN IN FOR WEEK NOW.WE CANNOT GET ANY STRAIGHT ANSWERS FROM STAFF.THERE IS NO CERTIFIED DOCTOR’S OR PHYSCOLIGIST. THEY DIAGNOSED HIM WITH ONE ON MONDAY PUMPED HIM FULL OF 1 DRUG THEN TWO DAYS LATER THEY CHANGED HIS DIAGNOSIS …
People are rude. We tried getting help and treatment was denied because of a so called “withdrawal score” very disappointing when someone is crying or for help.
Went to west hills in January, and I wouldn’t be here today if it weren’t for them. There are some good Tech’s there , especially Sam!!
If you have a child/ friend/ parent with problems out if hand, this is the place to go.
I was on a hold for a week The place is nice some of the employees are rude they just need more structure because all they really do it as housing people pop in and full of pills and not really helping them too much if it is great to get …
This place is a joke!! The intake guy was super helpful and patient with the patient that was being checked in. The receptionist and call staff was rude and not helpful at all. They give u a patient code but they wont pass u to the patient they take a message and who knows if they really give it to him!!
Very unprofessional! I wouldn’t send my dead dog to this place. This place deserves a 0 star. If you love your loved ones please seek another health care facility as they won’t get the care they deserve here!
Called the police on my criminally insain mom. Staff seems to know the difference between the manipulative psychopaths, who hide behind mine jobs and money in order to terrorize productive members of society, and they guys who act crazy in order to call attention to the sociopathic narsasistic psychopaths.
I just hope that they treat in the back with the same kindness that the receptionist treated us while waiting. Yes it was a waiting period and that was a huge bummer but other than that they were very kind to my family!
This place is horrible! My brother was new, they haven’t helped him at all, when we called to talk to him, the staff took the phone from him mid conversation . He’s walking around in hospital gown even though we dropped off clothes. This …
I went to west hills almost a moth ago and honestly i had a great experience there. Their therapists were amazing i feel this really helped me in many different way. So if you thinking about going there please do it will help you
I felt like these people genuinely cared about me. I did have to wait 2 hours for an assessment though. And I felt like some of the other patients made it a little bit unsafe. Overall fine
They were very friendly, compassionate and addressed my depression and all my detox symptoms. Facility was clean and food was excellent. I am deeply grateful.
My husband is dying right now because. Failure to disgnoss and treat. Since beginning he has deteorated fast starving to death and lack of proper care. I find it impossible to get any cooperation. He should be getting medical care for his …
The Doctors think they can do what ever they want without considering about what the family or patient wants. They are never on time with anything. I’m supposed to pick up my girl at 730am for release and they are late. I have to be at work at 8 am. They tell me they can get her ride to the house but what do you think I did.
Horrible experience. I was drugged out of my mind and fell asleep for 3 days straight due to a bad mix of meds they gave me. I wasn’t even given food or water and I was so loopy I couldn’t remember how to talk. I don’t remember what else happened. Whatever you do, don’t go to west hills. This place should be shut down.
After I tried to kill myself, i decided I wanted to live. West Hills was a temporary refuge from the world. I felt safe. That was a big deal at the time. I could be honest with professionals who didn’t judge.
My little. Brother came here and threaten suicide while he was he was in their care. Know what they did? Locked him in a room by himself, knoe what he did,? hung himself with a scarf my father had brought him… Lack of care and thought for patients. Please if you have a loved onr and considering west hills. Co sider anywhere else
Basically impossible to get anything done through this facility. Operators and receptionists sent me in circles, right before sending me to two dead-end voicemails. Not to mention staff is rude and untrained. I asked for an ROI (Release of …
I hate this hospital. I believe it was part of the cause of my sister’s death due to an overdose as she’d check herself in constantly just to get the drugs she wanted which ultimately ended up killing her and i went there to get off A LOT …
The absolute worst place ever!! If you or a loved needs help dont take them there. The FRONT lady is absolutely Rude, Uncaring! My son came out of there worse off & that was just 15 minutes of an assessment. So very discouraged & this is the 1 place he was recommended to, for help. Useless!!!!!
This place is horrible. I was taken in for a mental breakdown because of financial struggles and just general stress in life. The treatment was nonexistent. They just shove pills down your throat and check to see if you swallowed it. No …
I have a loved one who checked into this nightmare of a facility. never has a stranger “girl who answers the phone” been so perverse to me. Now myself, being very sad due to the fact that my girlfriend had just slit her wrist in front of …
ITS LITERALLY HELL. ESPECIALLY FOR MINORS. please do not take your children here for mental health. not all staff but most of the stagf could care less if your child is badhing their head into te wall or having a anxiety attack. i watch …
I went to West Hills recently for a opioid dependency and the first day was uncomfortable as I was withdrawing bad and had to go 24 hrs without any sleep and was uncomfortable as OH BOY! Anyway West Hills may not be the cleanest hospital or …
Please whatever you do DO NOT take your loved ones here! Please. This place is hell! It may look decent on the outside but it’s horrible. The people who work there are very rude. My brother is there and they’re pumping him full of meds, to …
While waiting to be evaluated I overheard a staff member say “anyone have a burning desire to see Claudia? Cuz I sure don’t” get your staff in order so people will feel comfortable with your care. Needless to say I ended up walking out.
This place is absolutely horrible. I am 35, a father of two, husband, college graduate and a professional in Reno. I pretty much had a mental breakdown when I had a little to much to drink and was taken here from the ER for a 72 hour legal …
I wish i could give 0 stars. I brought my son in and was told to to a better parent and take him to therapy. Then CARA tells my son to listen to Pink Floyd for depression. I have no words! …
When I first got there, we had really liked what they had said about the place. It seemed like a good fit. But day after day I got hit and punched by the little kids, and the staff did nothing. They’d bring them to the ETO room, but would …
the food slaps and the art therapy teacher was very kind, a few techs were nice however some of the staff had unreasonable mental health conditions such as having no s.i. whatsoever in order to be discharged even if your attempts were as recent as only a week ago, but uh some ppl were p swag so thats cool ig.
My mother has been in this facility for not even 3 days and is unable to remember a single thing I tell her. Being halfway across the country and finding out she checked herself into this crazy asylem prison run by crooks. My mother sounds …
Of all behavioral clinic we have experience, this facility is by far the worst place EVER to have your child or family member cared for!! There suppose to specialize in caring for patience INDIVIDUALLY who are either suffering from mental …
(part 2 to amberthepeng’s post – on a different account because I’m not sure I can post two reviews on the same account.)
Most kids had roommates, which I did not. I liked it that way – I didn’t know …
I was sent here in result of me attempting to commit suicide. I suffer from sever depression and ptsd. I stayed here for 4 days. It was honestly what I needed to relax. They gave me medication for both anxiety and to prevent me from getting …
If there was an option for below poor to fair I would have chosen it. This facility provided the most disappointing and misleading experience that I have ever been witness to. I had to take a friend to be treated for dependency issues and …
Staff was incredible but understaffed but that’s more of a management issue.These people see and do stuff daily we will never even entertain doing.
All the negative reviews? Remember most people don’t want to be here. Like the …
one star, wish I could give it less. my experience there was horrendous; the counselors were unprofessional and didn’t seem to understand how the mind of adolescents work. the group therapy is useless, just children in a circle talking …
I went with 5 stars because I’ve seen the inside of many hospitals and this one is definitely one of the better hospitals in which I’ve been. Overall, the staff were courteous to me, they were more available than in many other hospitals …
A good place all around, but severely understaffed so the nursing staff can be testy at times. The techs are great; they do their best to provide for your needs but they need more techs. I got to know many of them over many stays during …
I must say that the other patients were more helpful then the staff!! I was expecting a totally different experience. I was hoping for a more caring staff. There were a few really caring staff. They made you go to meetings that had NOTHING …
First experience with them 2 years ago with my then 12 year old granddaughter. Twice they let a suicidal girl sit in the waiting room for almost two hours waiting to be evaluated and finally she refused to stay any longer. Fast forward …
Was going through a hard time in my life and was happy to find the help and support system that West Hills gave to me in my time of need. All the doctors and staff are very attentive to each patient and all their individual needs. A wonderful Detox team, and group sessions. Meet life long friends would reccomend to any loved one!
My son was at this facility for almost a month. The care was HORRIBLE. They treat their patients like prisoners and have NO rehabilitative care, nor do they help their patients set up successful discharge plans.The hospital staff are very …
Just took my mom here for detox and she says the staff is very nice and helpful she’s had a great experience so far she said there’s group meetings, AA, NA, and crafting. They’ve made her comfortable in the detox process and also with …
They released my daughter before she was stable and, as a result she came home experiencing psychosis and, ran away. Now she has to go to Reno Behavioral health to finish treatment. I’ll never trust west hills again.
Came here got sober met a very nice girl here, 2 weeks later in our recovery we got married after only 2 weeks of knowing each other. We both fell hard back into our addictions after being for only a few months we were only married about a …
West Hill has consistently been one of the best mental health experiences I have ever experienced. …
Had a fabulous experience!
A close family member stayed at the hospital recently, and ended up needing to stay longer than the typical stay. The nurses were terrific! The Dr. was …
I was here when I was about 7 or 8. It’s been almost 10 years since I’ve been here but I remember a lot. The showers are the worst part of the whole place. The one in my room was full of bugs 24/7 and my water was never warm what so ever. …
Trained and helpful staff. But the dining experience, 5 stars. So good. Comfort food and the right amount of caffeine. so while your their getting uncrazy you don’t go crazy. know what I mean? Love this place when I have manic or other head slips
Terrible experience. Almost all the staff treated you like criminals. Each “group session” was focused on either Detox, or weird coping mechanisms that revolved around Religion. The rooms were a mess; the room I was placed in had a constant …
I checked in to be treated for alcoholism. Took 7 hours to get me in. I didnt like anything about being there but why would you? Detox is a miserable experience but I needed help and couldn’t do this alone. I feel like I had to recover from …
They treat you well the kids are nice and the staff are mostly good a few bad experiences like 3 ones but minor one’s the food is actually great it helped me get out of my depression state I’ve been their 3 times but the staff and rlly nice like the art person