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6500 Hornwood Dr, Houston, TX 77074
(Translated by Google) Do not allow your relatives to enter this place my son was there for 5 days and the doctor never called me because the nurse wrote my phone number wrong I left many messages with the doctor with my cell phone number …
(Translated by Google) This place should be investigated for all the abuse and negligence that occurs in there and the mistreatment of patients, I was hospitalized there for a week to receive help and all I received was mistreatment and …
Pro: front desk staff is friendly (when someone is there).
Con: there’s not always someone at the front …
My son came on 02/01/2023 and has been discharged today; I want to take the time to Thank the Staff Nurses, and Doctors for all they have done for my son’s great care and everything. You guys rock😊. if I ever need assistance again I will definitely bring him back here!!!! …
They lost my wife’s personal items during admission and would not respond to my inquiries after multiple attempts in person, over the phone, and through their website.
this place is a nightmare
it was a nice stay
Too much details to explain
Good place to work.
west oaks was pretty awesome
The staff are so rude i dont recommended it
Worst place ever!
This facility is not the best but it is not the worst.
I went there for huallcnations homicidal thoughts suicidal thoughts 😈 …
The greatest therapist…. Mrs. Phoenix!!!
Horrible ! If I could give zero stars I would !
The food was terrible, the place was messy, staff is rude and the place is so ghetto
Worst hospital ever. Very unprofessional staff. Doctors didn’t help at all.
Yall BETTER take care of my father . That Is all
Well I’ve replied with exit survey but I failed to mention Dr. Raichman Needs kudos!
WELL YOU GUYS SUCK AND THE FOOD WAS THE ONLY GOOD THING THERE. AND SMELL YOU’LL LATER.
The ECT staff is amazing and make you feel very comfortable
Good hospital I got my original diagnosis here and it saved my life.
I call to speak to a friend told the name n code and this woman said yea they had her n hung up n had a rude attitude
Staff is pleasant to deal with. Convenient visitation times and days
If i could give zero stars i would. Want to get a slap to the face while asking for any type of info, you’ve come to the right place.
Great hospital excellent service I would refer my family
Aweful horrible place
Ever since my son got out of that hospital he’s been acting very mean lately!
Hey can anyone help me my wife in there I was wondering how long would she have to stay there if she okay….nothing is wrong with her. Thanks in advance.
This is my daughter griselda and she wanted to take her life so thanks to this hospital i still have my daughter
When I was put in west oaks they helped me so much and gave me answers i was looking for i needed help they helped me. I really wanted to thank them and a special shout out to Ms.Erica in the children’s unit 8
The nurses are fine, it’s the people in the front that make this a s#!++y place
You did help me so much to recovery to my mental health. I would like to contact you to review my case, and update me on any debt
Better than nothing but lots if room for improvement. Finally Joint Commission approved but still not a good rating.
This deserves 0 stars but anyways the rooms look like and are like prison cells it’s really bad and awful please do not send your child here the staff are rude and it’s just bad
This place is great if you have an open mind and willing to get help and not be nagging about everything. Shout out to Mr. Bill, Mr. Edwin, Ms. A, Ms Gladys, and Ms. Kristine!!!
unprofessional and non understanding staff they are very rude and lying it took them 9 hours just discharge patient if you love your child do not make a mistake of taking them there
This is the worst possible place you can go over the text don’t care about anything the patient’s run the facility I was threatened twice physically threatened and no one did anything I was overcharged the food is terrible and the facility is disgusting
This actually helped me a bit I wish I would have stayed longer the people are nice and these reviews are all lies
I’m just trying to find out if my brother is here- oh our system is down. So you have no idea who is there? Really-
The nursing staff does not follow proper medical protocol, which in this case could have killed a patient had a visitor not intervened .
my reveiw is that it is a good hospital iv been there more than once helped my all the times i went pcycosis deos not go away can only be treated over 5 yrs since last stay 5yrs since suicidal thouhgts now i need to go back to this hospital because no other hospital helped me
I recently started going to this place for IOP.Ms.jennifer is very helpful in my recovery.People that are in my group are pretty cool.Also Ms.Natalie at the desk is nice.Would recommend
The reviews I’m reading bring back haunting memories. I was here 15 years ago, as a teen, please do not go here, for the love of god. Please don’t respond either @WestJoaksHospital. This place is unsafe.
Simply because I went there 4 times throughout my teenage years and they did nothing but put me on so many meds that I just basically turned into a zombie..,.they didn’t help they just made everything worse…
Nobody here answers the phone. They don’t care about their patients. Horrible service and quality. Don’t ever bring your loved ones here. EVER.
I was at West Oaks a few years ago. I had the best experience, the staff was amazing!!!I would highly recommend West Oaks.
I was there and i did see alot of staff there that did not take there job’s like they wanted to i must say my best person there was eria there in unit 10 and bobby as well i will miss them the most
Staff portrayed racial stereotypes and there was favoritism everywhere in my unit, it was apauling but the doctors and therapists were great.
This place is deplorable and should be barred from operation
NEED OPTION FOR NEGATICE STARS. THIS PLACE IS A JOKE. DO NOT PUT YOUR CHILD HERE UNLESS YOU WANT TO BE TREATED BADLY IT IS A GIVEN YOUR CHILD WILL BE MISTREATED. …
I stayed there for three weeks, it was very clean, comfortable and the nurses and therapists were very caring and professional, the only rudeness I saw was was with the kitchen staff and that was minimal and that was corrected when complaints were heard.
Only bad thing was that one of the doctors was being so rude about my mom not knowing English infront of me on my discharge day
Good hospital when I was assigned and too bad my doctor never got my moms call back and never got my pills refills I still get depressed but not as badly as before miss my friend in there I hope they can read this and be able to contact me I miss them very much 💔 …
the food was horrible the nurses were rude only ms.brittny was the nice nurse the showerrs are bad i got harassed by a patient 0/5 would never go again 😺🤝🏻. …
This place is so incompetent and I have heard so many horror stories about this clinic in addition to mine. However, I’m just going to save my breath and skip over the horrid details of my experience. Please do yourselves a favor and find some place else. I wouldn’t give it a STAR if I could actually help it !
I call this morning to intake and see if i can take my daughter there to seek help but the lady was so rude and and said we dont have no beds here for her age you need to seek help else where we are full so try agin in 2 days i am trying to …
It’s was a very positive experience for my child
0n 4-20-2018 my son was released from hospital he up sick again why I don’t know call up there they give u different people they rude agrue with u and very unpleasant and unprofessional the person in charge he didn’t won’t my son to really …
Terrible service. Incompatent staff. Do not send your loved ones here. 10 hour admit. Not concerned if thirthy or hungry.
HOLDING MY DAUGHTER AGAINST HER WILL BASED ON A LIE. DO NOT USE THOS THEY ARE ABUSING HER. STAY FAR AWAY FROM THESE DISGUSTING PEOPLE. …
I wouldn’t even take my DOG here.Just called for basic information for a family member. The person that answered was completely unprofessional and sounded very uneducated. She then proceeded to impersonate a doctor when I questioned her professionalism.
This hospital was not feeding there patience more than once a day. They were starving the patience to death.
they DONT answer the phone im trying to reach my 11 year old sister no one is answering at all i been on hold for a hour im getting really aggravated
I WOULDN’T RECOMMEND ANYONE TO BRING THEIR LOVE ONE TO THIS PLACE! RUDE STAFF! AND JUST LET THEM WALK OUT FREELY IN 2 DAYS! HORRIBLE PLACE FIND SOMEWHERE ELES YALL!
Great service. Kinda wish the food was better tho ngl.
First off, the intake nurse never said her name. She wasn’t kind to my son at all. It took SEVEN HOURS TO SEE A DOC and get discharged and it turns out the doc wasn’t even a psychiatrist. The facility is filthy and slummy. I really can’t believe it.
If i could give this place 0 stars i would. i do not recommend this place to anyone. I was admitted for only 3 days, horrible and unprofessional environment.
dirty nasty facilities, obnoxious technicians that treat you like animals. very rude technicians with limited management. the food is okay but the proportions are weak. this hospital needs a good reminder that they are in business to help for sick people. I believe they exist only for the money
They lost my clothes. People working here don’t know what they are doing. Place is very dirty and looks like jail. Doctors don’t know what they are doing at all, very rude as well. Don’t bring any one in here please! They will just make your situation worst!!
Being here was life changing. Before coming to West Oaks I have given up on ever becoming ” Clean and Sober”. Without the amazing Nursing staff, Therapist and Doctors I would have been dead. I LOVE THEM!!!
The admission process needs a lot of work. After approximately 3 to 4 hours including meeting with various staff members, I was approached in the waiting room by yet another unknown staff member. She asked for my signature on a piece of …
Pack a lunch and dinner before going here. We were there for more than 9hrs just to be admitted. Hey here’s a thought, revamp your admission process. Get someone in the office that knows what they’re doing. It doesn’t take 9hrs to admit someone.
I came here on September 4 and uhm well the nurse that uhm told me I had to stay made up a bunch of lies bc my mom had asked do I rlly have to stay and she said yes otherwise she could loose her license if I don’t stay later to find out …
My daughter’s belongings were not returned to her after admission. Outs been a week of repeated calls and no one calls back. Everything is on paper not on computer and staff just doesn’t care!
I had the oportunity to know the place because my son was there in 2018. I have no words enought to thanks all your help. His mental health at that moment was very bad and the hospital and the personal there was the key for his recovery. Thanks. Its a pity not more starts than 5…..
Somehow got submitted against my will and my dads will, parents divorced and had depression issues as well as getting abused by my stepdad. Caused me to say id rather be dead and was admitted just like that. I still have extreme PTSD from …
Do not take your children there. The staff are very rude and they call the children names. The communication is horrible. My son was there for a week, and I was never able to talk to doctor. I would leave messages and they never return my calls.
Dr. Elhage is a horrible doctor. I seriously don’t understand how he still has a medical license. He can’t be bothered to speak to patients more than 5 minutes.
This place sucks, you cant bring in your own hygiene products any more. you have a crappy foam soap dispenser in the showers and get a jail toothbrush and single use toothpaste. so everyone smells like bo. the whole place has that jail …
I want to know why every negative review is replied by them with the same exact response! So it’s auto response and not actually listening to what is being said
This place is not a good place to send your child. No one ever answers the phone, when my child calls all you hear is yelling and screaming. They don’t essentially help the child, they just medicate them. Never again this should be a last choice option.
Me and my fiancé Dylan Ellis tool my twin sister to this hospital and she’s telling us how great yall are.
The staff is wonderful. They care to your needs and help you through the struggle. The only time the enforce order is with the “booty juice”. Always behave and you will have a great stay.
I never once thought about leaving a review but I’ve been there twice both times I’ve got help I was last there November 5 at unit 7 Im doing good but if I ever need to go back to a hospital this is definitely the place to go. Some of the …
I’m very much in the middle on this hospital, this was my first one and they did their best and the diagnosis they labeled me as were not correct nor were they viable for my age 13 at the time. This place the STAFF were kind but we’re professional. Food was good and they treated me with kindness and respect.
My mom is currently here and might i say it has been horrible. They refuse to let her get on the phone after the nurse says she is too sleepy. My family is scared because we don’t know what is happening to our mom.
First and for most I would like to respond to Oceanmist , I work their a few years back and I think the services that this hospital provide for patients were excellent , and I believe the repeat of the same patients was the confirmation …
ill like to start with I was admitted on May 12 I was very scared because it was my first time going to a hospital for a suicidal attempt and my anxiety while I stay there ms Kesha was a wonderful person she took care like I was her child …
I will try to make this as unbiased as possible, but it seems these people need a serious lesson in compassion for the mentally ill and/or their families. I am the son of a patient at West Oaks, so I really can’t speak to the level of …
The patients in the unit is the only thing that made my experience okay. My first night there there was a cockroach in the showers. The nurses ignored me when I went into a panic attack. Seems like they care more for a check than the patients in the hospital.
I wouldn’t even give this place one star! The “operator” couldn’t even transfer me to the right unit. Very unprofessional!! Staff member name Stephanie in unit 6 was very rude!! Threatening one of the patients thereby telling her “ don’t …
This facility basically kidnapped me. It has been the worst experience of my life. The buildings are disgusting and infested with ants. The nurses are rude and portray an attitude of carelessness and pride. They were not helpful and they …
This place truly destroyed my life. I was abused by the staff and Dr. Starbranch. This is not a hospital, it’s worst than a prison. Never take a loved one here if you truly care about them because life will be over for them and they’ll …
terrible experience to say the least. brought my daughter in for an evaluation and was there for over 4 hours and was told i had to wait much longer. the thing that did it for me was that the doctor would make his assessment via …
Stayed for 5 days…….worst experience of my ENTIRE life! (I’m 46). Truly felt like a prisoner, STRIP SEARCHED!….could never get a straight answer, saw doc 2 times for about 2 minutes each time. Treated me like an idiot and gave me …
Unit 4 is excellent and the nurses work with u not against u
My son is celebrating 6 years of sobriety. I do not need to comment any further on what this facility and the staff have meant to my son, his 11year old son and our family. This is his base and he works with others as others worked with him. This only works if you want it to. God bless you!
I was admitted to West Oak Hospital 3 months ago and Lakisha Davis was in my unit And it was unit 6 and she the most sweetest person and caring the first night I was admitted she was there for me when I was feeling down she would always …
Started off at Excel Center when they said I should try ECT. I was desperate and did it……..I realize they cannot control what kind of side effects each person will experience, but from what I remember about the experience, despite …
I need someone to contact me ASAP
MY sister is currently in this facility and they won’t allow her to sign a consent form to release her medical info to her family. Every time she calls us she …
This place is horrible please don’t ever bring your kids there. They are very unprofessional the place looks like a prison and the staff pick on the kids with mental illness and also bully them and make them feel bad about them self. I will …
This hospital is straight TRASH. A loved one was injured twice within 24 hours of being admitted and no one had any explanation as to what happened. These injuries were severe enough that the patient had to be transferred to a separate …
Me and my fiancé took my sister in law to yall, and she’s showing signs of good experience, letting us know how cool it is to be there, yall treat everyone right.
My nephew will be coming to this hospital within the next couple of days by transport because this is the location that was chosen per physicians at Ben Taub ! This hospital has horrible reviews, especially regarding people under the age of …
Reading some of these reviews is a nightmare, not because it reminded me of some traumatic experience at the hospital, but because some people really don’t want help apparently. You’re there for treatment and to stabilize yourself. If you …
The outpatient program is owesome….very good therapist…..it has helped me tremendously!!!!
Worsts hospital ever,staff and doctors are so incompetent no curtesy whatsoever my son when there for help and he came out worse don’t even think of sending your love ones there that place is so nasty and personal is so nasty too, I wish there is some kind of laws so they can close this place
I was there from the 4th of February to the 12 of February I got attacked by some girl because the girl working wasn’t paying attention but the staff is nice I love one of the staffs name miss bc she’s super nice but I would say the overall place is nice it’s very helpful in there
Dr. Busch was an excellent psychiatrist who helped me with my medication, but other than that….. This is the WORST psychiatric ward that I have ever stayed in. I have been hospitalized 6x in the past 16 years, and have never been treated …
horrible experience
i was there for a week and Ms. D told 2 kids to kill themselves. they didn’t go …
They helped me a lot (cough cough) when I was admitted into this facility at age 15, I had major depression and felt like my life was nearly ending. This hospital is a complete joke. They put me on so many medications that I couldn’t even …
This has been a horrible experience for me. Majority of the staff are RUDE and insensitive to any situation. I suggest that no one admit their kid here. Ms. Hall is a terrible “nurse”. She is clearly there for a pay check and to inject kids …
I left my son there involuntarily, they forced me to sign, they threatened us calling cps and forcing him to be there for 72 hours, but if we sign he was gonna stay for 24 hours and it was an easy procedure to get him, we being responsable …
I liked absolutely liked nothing about this place. It has haunted my nightmares due to the nurses insulting me, telling an 8 year old he is to old to cry, making fun of, singing over and talking over a 9 year old that would try to explain …
If i could give no stars i would the staff is so unprofessional and rude. We had to bring our 9 year old here for phyciatric help and it was tough leaving him and the staff does not make that any easier for parents. My son is placed in a …
Unfortunatly my child is still a patient at this facility. I am actively trying to find another facility that will take her. Dr. Uzokwe is our supposed doctor yet after leaving messages since Monday he has not returned our call. My daughter …
Please don’t take your child here. I should of read all the reviews before I brought my daughter here. Worst mistake ever.
My sister was volunteering admission and they took her clothes left her in a sheet. Lied to her about getting a patient number stole her medicine she brought to share with a doctor and never saw one. She was on her menstrual and they …
After reading some of the reviews here, I was very nervous to admit my mother at this hospital but after unsatisfactory experiences from two other hospitals this was our only other option. My mother was severely depressed and needed …
I worked at West Oaks for over 2 yrs in the Intake department. The intake process can be tedious but there are many mitigating circumstances. I saw an exceedingly number of people who left in far better in condition than when than they …
I went about 2 years ago for inpatient, not sure if anything has changed. I’m now an adult, but was in the teen unit. Staff was unprofessional, I didn’t go there to listen to hour long rantings about Jesus, not to mention It took me 17 …
The nurses are very rude they would make me wait to eat they lost most of my clothes that I brought I personally don’t recommend sending any of your loved ones there especially if they have any medical conditions because they simply won’t care and if I could I would give this place 0 stars
This place is joke. They have my minor son and have denied me access to his information because my ex husband refuses to provide them with my name or the court order and they will not allow me to speak to anyone in the legal department or …
5 stars for great Dr., 5 stars for most nurses, techs, assessments, and the discharge planner. I wish I could remember all your names for the props you so deserve. …
I don’t get the bad reviews. Probably because most people who take the time to review places usually have had a bad experience. …
Horrible. Do believe the reviews. I’m not an angry patient. I’m a mother of a child that was placed here. The staff was rude and did not communicate with us at all. This was the first time we’ve had to go through this. We didn’t know what …
This is a horrible place. They have horrible staff. I’ve been trying to find information for 3 days. All I get is run around from desk to desk with no answers. I want to talk to someone in charge but there is apparently no one around in …
Was admitted here in 83 at the age of 12 and committed shortly afterwards, was forced to take thorazine which made me so tired constantly I was unable to get out of bed and get to the groups so the Doctor on staff at the time (Dr. Lawrance) …
I would give 0 stars if I could. My son suffers from mental illness and unfortunately this was not our first inpatient stay it was our first inpatient stay at West Oaks to start the place is filthy I mean filthy! Second off the staff is …
This place is absolutely horrible i was admitted here back in January the staff is literally horrible and rude, the Dr. was overly rude and even once said to me that if by me being more positive was i going to positively kill myself this is …
I can understand the people who do not like this hospital because it is a lock-down facility and most people do not like being “locked-down”, but sometimes that is exactly what people need in-order to get help. The staff is very helpful and …
My son was transferred from another psych hospital before he was ready. Still having psychosis. Put him in a cab w/ no money, went to Walgreens together meds. He had no money to pay. Then took him to West Oaks. When he told them he had …
I kinda didnt really like it it because i was treated “unfairly”, but the food was great and i miss all my friends from Unit 7 …
I was here back in 2015 and 2016 on the adolescent unit 6. I was 15 years old. I can say they helped me. When I heard the news I was in Cps at the time they helped me calm down because I was freaking out. I felt like they were very …
This is a horrible place. They do not wake patients up for food or therapy but wake them up for medicine. They gave my husband so many pills that he passed out, fell and hit his head, broke his nose, and had to be admitted to a real …
Can’t give no stars , so I had to give 1 . I HIGHLY recommend DO NOT and I repeat DO NOT take ur child here , the staff is very rude and highly unprofessional. To the point my child’s nurse said and I quote , “ just take a message I do not …
I had a wonderful experience with staff. Very helpful and caring. Spent over 30 minutes with me helping my daughter. Very happy she is under wonderful care.
!!DO NOT TAKE YOUR CHILDEN HERE!!
A few years back I went to West Oaks it was the worst!! I was admitted for having severe depression and anxiety. I was put in with the kids who were from ages …
My family had the worst experience with this hospital. The staff on unit one was rude and hung up on me multiple times. I drove hours to pick up my mother from this facility, the staff knew we were coming to pick her up.. when we arrived …
My daughter’s experience was horrible! The staff was unprofessional, The food was great.
My daughter isn’t violent, in fact she is a pacifist. She wanted to retaliate to …
Hands down the worst place to go for assistance. I have been waiting outside for 10 hours and the staff are very rude and useless.
My cousin was recently took to this place a day before her passing.. the staff here does not care about their patients well being at all !!! They set my cousin “free” knowing she was not at all mentally stable to leave and didn’t even …
If i could legitimately give negative stars, I would. If you actually love your family member, DO NOT waste your time with this sorry excuse for a medical facility. After 7 hours of waiting, on a Thursday morning, for admission and intake …
My son was taken here after being to 2 other hospitals. All this because he was robbed at a WalMart and when constable or sheriff came they thought he was acting crazy. Since when do law enforcement transport individuals to physciatric …
I had the worst experience tonight (11/26/19) trying to visit a relative at West Oaks Hospital on Hornwood Dr. Visitation began at 6:30 PM, my grandfather and I signed in at 6:31 after being stuck in traffic for almost two hours. The man at …
First of all, I want to say thank you to everybody that was taking care of my daughter on unit 6. When I got there I was really scare to leave my daughter in a place like this , it was the first time she had to be admitted in a mental …
This place is the best place I have been to I felt so much better afterword. I felt productive. And the staff on unit 6 was amazing to the patients never did anything to hurt them and just wanted them to get better. My favorite staff …
I called to get information about admitting my son and the lady who answered was rude, rude, RUDE! Didn’t even let me finish what I had to say only telling me they didn’t accept runaways. There was obviously more to my story than him just …
Do NOT go to this hospital. Another patient was denied her meds for several days, upon calling the police the hospital shut off the phones and cancelled the call. The staff failed to schedule my follow up appointment, and sent me to the …
This hospital does not do a good job of informing parents of procedures while having your child in their care. They are short with parents who have a lot of questions. They do not communicate effectively with one another and often will …
I came here after having a negative experience with admissions at another behavioral health hospital. I was pleased that the admissions staff at this facility was more professional and appeared to be more caring. The professionalism and …
This hospital is hell. The nurse’s service is terrible, and i’m talking since i was a patient there, i have more trouble now with mental problems thanks to them, do not send anyone here, dont make them suffer, i didnt ate for 6 days. The food there is disgusting.
BE AWARE: Locked up for about 3 long hours, even that I was not the patient. Worst experience on my life, they made us wait from 5pm to 11pm to get attended by a nurse that only want to file out paperwork to get the money from my insurance …
I recently have went to this hospital due to a major amount of anxiety and depression . Although you may think that it may or will help you through your issues it will NOT. i recently have left the hospital and have not had any success to …
I was a teen patient here and was not happy with the experience.
I came in for severe OCD, yet instead of asking questions about my condition and …
I was admitted into Unit 6 on may of this year. I have absolutely no complaints about the staff. The two nurses, Ms colleen and Ms Gloria, were very helpful. on the first day there I had a lot of anxiety and I was crying but they helped me …
Please do NOT bring your kids here. I beg of you. They inflict a lot more unnecessary pain than any help they might offer.
Edit : I dont want to to take a stupid survey, if y’all were taking care of the …
This hospital is horrible. They shoot ’em up and send them home. Zero compassion extended. The staff is very disrespectful and uses profanity in the presence of visitors. Imagine what happens when you are not there…If I could rate them a zero, I would have. Stay away from here. Go somewhere else, anywhere but here.
We would like to express out graitude to Colleen Paxton at West Oaks Hospital who made our son understand himself and open up finally with someone after 4 years. Nobody could do that before.Her approach and the way she made connection with …
I am a grandmother who put her grandson here. He gives me trouble and that’s why I put him there. Won’t do it again. They have nothing to do but play games. That’s all they do. I put him in twice and was told the reason he is having …
I would give zero stars if i could. It was horrible, I was in unit 8 and the staff cussed, the food was cold, it only made me worse, and the children got into fights, they didn’t do anything, I got yelled at a lot, we could only get to …
Staff were all good and took care of me! (Shoutout to Unit 3 and Unit 4)
I spent two weeks at west oaks and when I tell you I loved the staff they were so caring and understanding especially Ms.lakesha she definitely helped me change my life around for the better. I also want to say how the nurses and staff …
This review is simply regarding the first impression. I brought my 14 year old daughter here for an assessment. The inside looks more like a jail, and not a clean one. The staff did not seem caring or kind, they seemed more like guards. …
My stay here was terrible when I took a shower a male staff walked in on me naked and staff shamed us for being here making us worry about school saying how we should be doing the staar test but we’re in here. Staff was very aggressive and mean body shaming patients
Please DO NOT send your child or any family member here. If you want them to get better, send them to a place where they’ll actually get the care they need. The nurses and doctors are AWFUL and treat their patients like they’re below them. Find a new job if you can’t treat your patients with the basic respect they deserve.
Was being seen in 2019 for outpatient ECT services. I had it done 20 times throughout the course of around 8 months and developed relationships with the doctors and staff there. They took very good care of me and enjoyed their job. I was so …
I have a juvenile child in this facility. Currently due to covid there is a zero visitation policy. So I admitted my child and did not receive any update on her condition until I had to have several conversation with staff that was horribly …
This is one of the worst mental hospitals in Houston tx. I was 13 years old so I was put on the female adolescents unit (unit 6). The staff were extremely disrespectful and would often say they wanted to slap us, that we were the worst …
It was a blast here. The first day i came, i started crying because i thought it was going to be overwhelming. Ms.juila came in my room and told me everything was going to be okay and she talked to me with care. The techs and the staff are …
Second time my son clothes gets lost. Charge nurse for unit was rude said she don’t have time to check. That she has too many kids to deal with to know anything about that. I asked to speak with someone else in charge and she said that …
I spent almost two weeks at West oaks Hospital and I had a great experience there. The staff were AMAZING especially Ms. Kesha, she has definitely made an impact on my life. None of the staff would ever hurt the patients. If there was …
If I could give zero Stars. They don’t deserve 1! If you don’t want to know what’s going on with your child. If want people that act as if they don’t know what’s going on and hang up on you.If you want to deal with rude, insensitive, …
i was sent here november 2021, was clumped in with the little kids but as if that wasn’t bad enough the nurses were horrible to me xd! :3
i was much more suicidal when i got out and i nearly killed myself in my own room
i was admitted into west oaks at the age of 12. i remember being terrified of every doctor and worker. i could not understand what was happening. it felt as though their only way of “helping” was to drug me with anti-depressants. i find it …
If I could rate this a zero I WOULD! My mother was transferred here from a different hospital for my nephews behavioral issues last night. First they took all of her belongings including her phone and placed my mother and nephew in a NASTY …
I cannot believe this place is still open. The testimonies now are just as bad as 14 years ago. I was there after a bout of postpartum depression. The place was far from therapeutic, it was dirty, with rotten food, freezing cold, arrogant …
Please do not take your children here. The staff are extremely unprofessional and the wait time is ridiculous. After a very troubling experience with the intake nurse & observing the way the other patients were being treated. I decided that …
First and foremost I live in Dallas I came all the way to Houston because my daughter dad told me he brought her here. Per recommendation from her school.
so I came in support also to clarify some things that was said. Only to be met …
I would like to share my experience as an interpreter for West Oaks, specifically my experience working with the interpreter’s Coordinator, Ana Martinez. …
Thanks to Post Oak Hospital, my loved one was hospitalized different times in a row in another hospital and never had improvement until finally I brought to West Oaks Hospital, after hospitalized she finally had the therapy and the …
My daughter was here and OMG Dr. Starrbranch is amazing. Loved the double nurse verify on medication when authorizing over the phone. Sandy the case manager was so sweet and helpful. This place did such a wonderful job. The nurses on Unit 6 …
It was really horrible, I went here a couple months ago and techs and nurses were awful towards me and made me sleep on the floor in the backroom because I’m trans and I’m not aloud to have a roommate.
I do not recommend this facility to “NO” one that actually care and love their family member that has challenges with mental health. My daughter was only 8 years old and our experience was terrible. This place made her regress big time. She …
this place is terrible extremely terrible. as a child i was in unit 7, the beds were hard as rocks and the shower was absolutely disgusting. the staff there would never really care about the children and they would also just curse around …
This place is terrible. Do not allow your family member to be transferred to this hospital. Do not voluntarily admit yourself or your family to this hospital. First, my family member was admitted under the WRONG DATE OF BIRTH. That is a …
I currently work for at West Oaks Hospital as a Spanish Interpreter. It’s a great Hospital to work for.Ana Bedoya is excellent in coordinating us interpreters on a daily basis,not only very professional but a very nice person to work with.She treats all her interpreters with kindness and respect.
My daughter was admitted last August. From the moment we brought her in until the moment we took her out (against medical advice), this place was absolutely terrifying. Once we came in we overheard two male stuff talking to each other …
I HATE THIS PLACE. I was admitted there and was immediately begging to leave and my mom took me out, I’m grateful she did because I have been traumatized. Never ever, I beg you please, to never go here. People are rude, the place is unclean, no care or anything. I don’t know how their still in business.
I was there 2 weeks ago and I was treated with respect and dignity I honestly give them 5 stars I was in for detox but I will be going back the first week of next month for inpatient rehabilitation.
I’ve been here at least 5 times. All my experiences were good. The staff was personable, getting to know you, listening to you, showing compassion, understanding, non judgmental, professional, friendly and knowledgable. It seemed like they …
My child/teen has been here a few times over the years and is always treated with great care and respect. She requests West Oaks and likes the food, participates in group and really likes her caregivers. Over the years there have been a …
My daughter spent 12 days here at West Oaks and I found it to be absolutely a horrible experience. I called almost every day to get an update on her condition as she had granted permission for me to do so. I did not receive a single phone …
This place is horrific. They treat they’re patients like mistreated-dogs. They also give misleading information to parents/guardians of minors going into this facility. Do better or just shutdown!!
I was here for 7 days. If your a mom looking to send your child here don’t do it. That place is bad they don’t give any updates about your child. Girls wanted to fight me and the kids are very bad. The stuff really don’t care about you. I still have nightmares about that place
0 STARS IF I COULD BUT UNFORTUNATELY I HAVE TO PUT AT LEAST 1. THEY ARE THE WORST AT COMMUNICATING. I’VE BEEN WAITING TO SPEAK TO A DOCTOR AND I GUESS HES TOO BUSY. A BUNCH OF BUFFOONS RUNNING THIS FACILITY. PLEASE DONT EVER CHECK YOURSELF …
As a person that was in this facility I felt not
Cared for and seen. I couldn’t even see my family as much as I would have liked to. Some nurses were awesome the Night Shift of course and one leading tech Mrs. …
Where do I begin? The positive is the nurses, medication nurses, physician assistant, techs, food, some of the group therapists, yoga contractors, and the patients I got to meet. The staff I particularly enjoyed were Sylvia, Charabelle (?), …
this review is coming from a child that was here for self harm, suicide ideation and attempts. I was here for a week and my stay was horrible. tech yelled at us, bullied us and told me that my family was out on a vacation and hated me. …
I Hate This Place so much government should close this so called hospital asap. Staff is very rude they take all the belongings in front and after that you can’t contact your family who is inside. My sister in-law she is completely fine and …
I was transferred here while waiting for available space at Ben Taub’s emergency room. This place felt like a nightmare. I expressed very clearly my needs and none of them were met, all the while I was manipulated and gaslit by staff. I was …
Do not take your child to this Hospital. Recently our 9 year old son was referred to this so-called Hospital for an evaluation. He was referred in the middle of the night by Texas Children’s Hospital ER. Upon arrival to the so-called …
I was a patient back in 2021 and I have never been in a psychiatric care hospital before. I had just lost my father. I was scared but soon realized that everyone was normal just like me. But the staff was the problem. They thought they were …
Truly a horrendous experience that was almost as traumatizing as watching my sibling die. People on my unit who had been to prison said the prison guards were nicer than the staff. Staff were verbally abusive to patients and didn’t care at …
So the team is quick to respond to 1 star reviews, but cannot give me a call back. I’ve left a message using the below link. My minor daughter has been there since Saturday, I’ve spoken to a therapist 1 time and that’s only to ask about her …
Please DO NOT take your child here. I voluntarily took my 11 year old daughter in last night, when we arrived we were taken back to a waiting room that was unclean, no water available, no restrooms and trash on the floor. I asked to leave …
Wish I could give less than 1 star but I honestly don’t know how this place is even functioning. My mom was admitted here for some very severe paranoia, she was sent from a hospital. This was an involuntary stay due to paranoia, to the …
Im leaving this 5 star review for Ms. Marilyn and Ms. Marie in Unit 4. Ms. Marilyn was so helpful during my stay, she reassured us every day, told us to speak positive of ourselves and helped us in any way that she could. Without her I …