FirstEnergy’s 10 regulated distribution companies comprise the nation’s largest investor-owned electric system, based on serving six million customers in the Midwest and Mid-Atlantic regions.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
76 S Main St, Akron, OH 44308
(Translated by Google) Perfect
(Original)
Perfecto
Terrible customer service.
Keepin’ the lights on baby !!
1800 number really sucks!
Headquarters of FirstEnergy.
Horrible service
Well they are a utility company. Enough said.
Horrible customer service, no respect or compassion for long time paying customers
Is this one of the most environmentally unfriendly utility companies in the US?
IT TAKES FOREVER TO GET TO A PERSON AND ONCE CONNECTED REPRESENTATIVES SEEM TO NEED ADDITIONAL TRAINING. ABILITY TO HANDLE SITUATIONS IS VERY LIMITED
Horrible company. I hope they go out of business.
Quick and efficient! Power outages always repaired in snap, love it!
Worst energy company…. power outages every 3 weeks and they claim it’s equipment failure
They have one job, to provide power, and they can barely do that. Constant power outages in my area. F.
Very poor customer service …… You declined my rebate because you can’t read. I can’t wait to remove your company from my supplier list……
Five spam calls just today from this company. They have been calling every half hour. This should be illegal!!!!!
People are nasty and mean the supervisors are worst than the employees they say by 6pm and then it’s 9:30pm. Can’t believe how mean they are to the customers but I guess we can’t use anyone else so we are just stuck with it
Worst utility company I have ever dealt with.
No time frame for having my power restored. Pay promptly and wait. Trash company
Awful customer service. The only reason I use them for electric is that they have a monopoly in my area and I have no other option. I just spent over 20 minutes on the phone trying to pay a bill and actually was hung up on by a representative after holding. If you have an option, go with another company.
Someone owes me a explanation at how I haven’t been home I haven’t used heat or lights the only thing on is my fridge and my microwave time display and the internet and I’ve only been at home 5 days in a month and my bill is 50 dollars I …
Could not get a straight answer, they kept transferring me until I ended up with a third party company that did not and could know anything abouty account
worst employer to work for ever!! they discriminate against anyone that is pregnant and claim its performance since you have to go to the bathroom which drops your aht score oh and then they tell you you need to break up your breaks and …
They apparently either hold onto old accounts and spring them on you for the sake of obtaining overdraft fees or they actually steal identities. I’ve already reported them to the Attorney General, and plan on following up with it. It’s …
Been on the phone for 8 hours had my calls hung up on 4 times and been placed on hold for over 2 hours and waited in line and still didn’t get ahold of anyone
Horrible service, should change their slogan. “The First Energy you need, the last one to show up” The arrival window is sometime at some point during the day. God forbid they show up in the morning…. Lost my approval for inspection, …
A customer for my entire adult life, never had a problem besides the occasional lightning/tree/wind induced outtage. Billing is problem free, and managed moving from house to house within their service area correctly.
I wouldn’t scrub a public mens room with the scumbags at filth energy. This is the 3rd day in a row they kept me on hold until AFTER closing time, preventing me from paying my balance, or starting service. These corporate tyrants take full …
This company is so Unorganized and the hidden fees are high!
nothing like being charged twice and then being told it will take up to two weeks for the money to be refunded regardless of the fact that their oversight lead to an over drawn bank account and additional fees because of said overdraft. …
Got no notification about a “Delayed meter reading” in my apartment from them due to covid and instead of warning or even partly waving the fee due to millions of people being out of a job I was suddenly charged 10x my normal bill out of no where
Super wow you let Greensburg PA area office now on the service line size of the area now too small from substation to Mall and plus customers are using the same time as the lines now and here’s a mega idea to change size of the lines of …
4 outages in less than 2 months. Joke of a company.
Subpar service, inept customer service agents and yet the consumer is at the mercy of this incompetent company.
2 points hit to your credit report every time they verify who you are. Hit my credit in August just to service. October they say I don’t exist, and hit my credit report again. Called me a liar 7 times. I have phone records and credit reports to prove all the above. Reporting.. YES
Meter was read in June. Estimated for July and august. When I received the August bill it was out of control. July and August were the hottest months in years. Why would these people estimate low. Unbelievable. Called customer service. …
3 times within 12 month period our area has lost power for greater than 3 days in a row. On 2 of those occasions, First Energy didn’t even acknowledge we were without power for the first 12-24 hours and after multiple houses had reported …
Every time it drizzles a little rain our entire block loses power for 8 hrs
Take ur money and help isn’t there ever and I mean never, you have to wait on hold for hours then they hang up on you
Worst customer service I have ever dealt with. Most arrogant attitudes imaginable. They skirt the law on disconnections by not sending notifications or notice and don’t care. I have filed with PUCO and First Energy is under investigation. …
FirstEnergy is a great company with strong Akron roots. Their people are committed to supporting the local community through various sponsorships, business partnerships, and philanthropic efforts. One such partnership is the one they have …
We lose power in Cuyahoga Falls at least once a month. We’ve lost power from moderate wind before without any rain. Difficult for the disabled.
The experience has been less then impressive. They have no empathy. It’s just sad. The service changes and no one knows correct information. Just truly disappointed and really am thinking about moving soon or getting a generator…. Wish it was a no stars option.
They left a tenant disconnect power at a property where I am the owner. its 20 degrees, the pipes will freeze without heat, and I have been on hold for an hour and still haven’t been able to talk to anyone to turn the power back on. …
Wow! Giving a runaround on getting a new service hooked up. Had a work order # & instructions on what needed to be done. Got it all done. Now trying to get them to have someone attached to the pole and install meter has not been easy. Go to the old days where we can go straight to a office.