West Springfield Dental Arts

Cosmetic surgeon, West Springfield Dental Arts

We provide comprehensive dental care for all ages – including implants, sleep appliances and Invis See more

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West Springfield Dental Arts Reviews ( 250 )

  1. They are overcharging for their services, so even if you have insurance – you owe almost the same amount (this should be considered double billing). You’ll find more when they specifically make you sign papers saying that they will not know what your insurance company will pay, compared to their charges.

  2. the front desk lady was cool I think but the dentist was a racist yep a racist she lied to me like hell told me she was gonna call my insurance company to ok the work I needed done didn’t do anything then she said they said you are not …

  3. I am a major denta-phob!! And this practice made me not mind going to the dentist – EVER!! LOVE this practice, and now that we live in Italy, I miss them terribly!!!

  4. This place is the worst. With average service and rude front desk. Beware the charge you $50.00 for cancelled appointments. They won’t care why. There are so many Dentist with better service and dont charge you a fee.

  5. I’ve been a client here for several years and the service and friendliness of the staff are exceptional! I’ve referred friends (who drive from MD) and they are equally as pleased!

  6. Been going here for about 15 years. My husband for about 25 years. Now both my boys go and we have always had a great experience. Which is why we travel over and hour to go here. Def. recommend.

  7. Walking in to the office I was very scared to have an implant procedure. EVERYONE in the office from the front desk to the dentist was super supportive and reassuring.

  8. Outstanding Dentistry with Wonderful and Friendly Staff. I always get all the specific details on what is being done and what I need to do in taking care of my teeth. Thank You!

  9. I had a dental emergency & three hours later I was all fixed. I know it doesn’t always work out that way but it did for me. Staff was excellent from appointment making to the procedure.

  10. I’ve come to this office for years as has my son, and over time it seems that they have become more concerned with making money than taking care of patients, especially those that have been loyal patients for years. We are regretfully taking our business elsewhere.

  11. Very professional. I never wait very long, if at all. The staff is so personable and friendly. I feel confident that any dental problems that come up – I know I am in good hands.

  12. I am pleased with the attention and care I received during my periodic exam. The covid precautions had delayed this appointment, but WSDA haso resumed operations with procedures in place to protect everyone.

  13. Our family has been going to this practice for 20+ years and are 100% happy with the care we have received from Dr. Neil. Rose is the best hygienist 😁 …

  14. I have been going to Dr Mark Winkler for over 20 years. Throughout the entire period, I have had nothing but great care. Appoints on time and always thorough. Would recommend to anyone without question.

  15. Dr. Smiley and assistants are precise and painless, Wendy works wonders with insurance, and the reception staff are efficient and safety conscious. What a great hometown team!

  16. Enjoyed (that is, dental wise) visit to Dr. Hoffman and assistant Zoey. Dr. Hoffman’s addition to the practice has brings tact, patience, and understanding, as well as great interpersonal skills. She listens. And Zoey is refreshing and makes the experience move along.

  17. Service as always, was great.

    Was disappointed that my cost for a mouth guard was well over $300 when the prior estimate (over a year ago, but with same insurance) was $170.

  18. My family of four goes to WSDA and they take great care of us. Fast, friendly, professional – we are well cared for. We’ve been going since 2012 and we highly recommend them.

  19. They were very nice and made my first appointment easy and transparent. They were honest with me and didn’t tell me I needed cavities filled when I didn’t. I would highly recommend them to a friend.

  20. Highly Recommend this Office. The entire staff from the receptionist, to the Dental Hygienist, to the Orthodontist, and even the Administrative Manager was very polite and professional. They even helped me decipher my insurance policy. I will be back!

  21. I am always happy with the service I receive at West Springfield Dental Arts. Today, Karen (hygienist) and Amber (front desk) were very friendly, helpful, and professional.

  22. It was son’s first time at this dental office on an emergency appointment for chipped tooth, and they did a great job. The staff and Dentist were great, and we will be coming back.

  23. Professional staff and very clean facility and in compliance with all regulations and directives for safe environment for patrons during these times. My family and I are very appreciative for all their efforts to ensure our safety during our visits.

  24. Christie is always professional and thorough.
    The front office staff is also efficient and pleasant to work with .
    Very good COVID-19 protocols.
    Dr. Mark is playing too much golf.

  25. Welcoming, clean and friendly will be your first impression! Your second impression will be even better…and this courteous, professional , gentle and skilled practitioners.

  26. My wife and me attended this doctors office. My wife had a dental crown. While placing crown doctor told me it will cost some where 400 – 500 (In addition to my Insurance coverage). The bill was around 850. I tried to talk to their Accounts …

  27. Walked in today new patient with a cleaning& yearly visit. Was asked for my home phone and when I said I didn’t have one was asked for my parents phone number. When I asked why I was told that it was so that if they NEEDED TO SEND ME TO …

  28. Great experience today, first time attending with the new covid orders in place. The experience was well managed. First time bringing both of my daughters too, all 3 of us were in different spaces. Staff kept an eye on my youngest, which I appreciated!!

  29. As usual staff and Dr. Mark made a trip to the dentist enjoyable (well almost). All are highly skilled and personable all of which makes it easier to rank this office at the top of those I have visited in the past.

  30. As a 67 year old gag reflex, scaredy-cat for anything even resembling a dentist— my 15 year relationship with this dentistry has been nothing but relaxing, reassuring, competent, thorough and friendly! I visit every quarter! But now it even …

  31. When I was experiencing extreme sensitivity on my tooth the care providers at dental arts took great care of me. They worked quickly with extreme care. I highly recommend West Springfield Dental Arts for dental care.

  32. Not only is this the nicest staff I have ever dealt with, they all seem genuinely excited and invested in the patient’s care. Absolutely thrilled already and can’t wait to have them take me through my Invisalign journey

  33. Every time I come to West Springfield Dental Arts I receive great dental care. The staff are friendly, the dental work needed is always explained, and I have never been disappointed with the care I have received over the past 30 plus years I’ve been going here.

  34. Always a pleasant experience… from Reception, to Rose, the most awesome technician around👍🏼👍🏼, to leaving. Always look forward to the next visit. Kudos al around! …

  35. The staff at West Springfield Dental Arts is always attentive and takes into account my preferences during each visit. They took care of the detachment of my molar crown with quick precision. Thank you!

  36. Outstanding service and treatment as always! Popped an onlay out while flossing last night, and they were able to get me in at 8 AM this morning to remedy the problem. Definitely eased my anxiety over the dislodged onlay. Special thanks to the front office staff, Dr Neil, and Ream for taking such good care of me!

  37. The hygienist did an amazing job with my 3 year old son, he didn’t want to leave when his appointment ended! They also kept him in the room watching a movie while until my appointment ended which was appreciated. Dr Kanli is really nice also.

  38. I’ve been going to the dentist for a long time, this is the first time the dentist himself followed up with a phone call the next day. The hygienist/ assistant was also very patient and attentive to my needs. Nothing but good things to say. Thanks Doc.

  39. West Springfield Dental Arts has always done an excellent job; our whole family has been going there for several years. They are easy to work with, and their hygienists and dentists are thorough and personable.

  40. I absolutely love coming to this dentist! The dental hygienist is so kind and tries to find many different solutions when I present a problem. I always feel happy when I come to visit and great when I leave. Going to the dentist never felt so great before!

  41. Love Love this place. The staff and Dr. Neil are amazing. I had a tooth pulled and the following day not only did I have the staff call me to see how I was doing but the doctor himself called. I have been a patient for many years and will …

  42. My 22 year old crown came off while flossing my teeth. Northern Virginia Dental Associates gladly accommodated me on an emergency basis. Dr. Neil H. Charaipotra told me that my tooth below the crown was broken and I needed a new crown. …

  43. Dr Neil and Betsy you two are great! But your front desk not soo much. I don’t know if the receptionist is just doing her job and following office policy but receiving harassing phone calls because I didn’t pay a $50 invoice on time and …

  44. I’ve used this dental clinic for over 20 years, and they have done a terrific job of taking care of my dental health. Both the dentists and their staffs are first class — competent, professional and friendly.

  45. Wonderful staff, very attentive, flexible with schedules. I recommended them to my friend and her child and she also was so satisfied!! My son and I have been going for years and wouldn’t change our Dentist for the world!! Keep up the excellent work!!

  46. First time dental patient since leaving active military service. very, very attentive. Appeared more concerned about my dental health and appearance than the military dentists. Took the time to get to know me and explain any proposed procedures. First rate service!

  47. Today was my first visit to the Dentist in many years. Very thankful for the work of Dr. Kanli and the staff. Everyone was very nice and highly professional, and explained everything clearly every step of the way. Highly recommend.

  48. My experience was A+. The hygienist did a great job and was very gentle. I don’t think I could ask for better service. My dentist was attentive and thorough. Kudos to entire staff!☺

  49. Today was my first day visiting this practice and they were excellent! My hygienist, Susie was fabulous and Dr. Swayne was great as well. I highly recommend this practice.

  50. I have known about this practice for years. My daughter went here. Dr Winkler is a very warm, sharing and compassionate person. I am an ICU nurse of 40 years and have great intuition of people, places and working environments. My …

  51. Dr. Judith, Dr. Kanli, and Dr. Neil have been superb professionals in their work on both me (who has needed significant dental work over the years) and my family. It is one of the medical establishments that I enjoy visiting. I have …

  52. Wonderful visit.!! Everyone is so kind and friendly. The crown that was put on was painless and done quickly. Doctor Mark is a wonderful dentist and very up to date on everything. I will never go anywhere else. All the people there are friendly and very good at their jobs. NH

  53. The team at West SPRINGFIELD Dental Arts is Stellar in every way!! Dr. Smiley is so kind and gentle ! Her able assistant was very attentive- as well as kind ! And the front desk crew was awesome!! I appreciate ever one of you!! Thanks for …

  54. I am new to the area and found everything at Northern Virginia Dental Associates to be excellent! Convenient location near West Springfield High School and very kind and reassuring staff from receptionist to hygienist to dentist. I feel …

  55. I found this amazing office (and Dr Smiley and Ashley) after many many bad experiences with other dentists. They are THE BEST!
    I had cancer in my lower left jaw which left me missing teeth on the lower left …

  56. Excellent service as always. I live over 50 miles from Dr. Winkler’s Office but despite the distance and traffic jams I wouldn’t go anywhere else. The long trip is worth the high quality of dental service that I received. I only trust Dr Mark and Dr Neil with my teeth.

  57. Dr. Winkler’s staff is always very friendly and professional. Stephanie did my cleaning today and she was excellent! I would highly recommend coming here for all of your dental needs.

  58. From first scheduling my two daughters’ appointments to walking out the door after a thorough and thoughtful check up (thank you, Dr. Neil) and sparkling clean teeth (thank you, Hygienists Julie and Sandnight), we couldn’t be happier! I am a dentist and I’m pleased to call West Springfield Dental Arts my family’s new dental home!

  59. Knowledgeable, efficient, and personable — what more could you want?
    Ashley did a great job cleaning my teeth. Both she and Dr. Smiley are excellent communicators. I highly recommend this practice.

  60. West Springfield Dental Arts is ABSOLUTELY THE VERY BEST DENTAL OFFICE I have ever been to (and I have gone to many dentists in many countries and states during the first 76 years of my life)!!! …

  61. I was admitted on time. My dental technician quickly and expertly guided me through the mouthguard fitting. I walked out 10 minutes after being admitted. First class and professional service!

  62. Always a pleasure to come into WSDA, they do their best to make me comfortable, and TCB in rapid fashion. Great group of professionals. Gonna miss you when you retire Dr. Winkler!!!!!

  63. I have been continuously impressed with the excellent care I have received at West Springfield Dental Arts! As a health care professional myself, I am confident in my appraisal of the high degree of professionalism at this practice. I have …

  64. Excellent Service – they treat each tooth as an individual unit, assess how it works with the adjoining tooth and then make an analysis of the entire mouth – very comprehensive – very courteous and very emphatic!

  65. I had a great experience at West Springfield Dental Arts as usual. Always concerned with a new hygienist but as usual Jen is a rock star. Dr. Smiley is a gem too!. I trust the staff there. They are positive and professional as well.

  66. I got my cleaning done by Ashley. She was very friendly as well as reassuring during the cleaning. She explained my issues thoroughly and listened to my concerns. So far I highly recommend this dentist office. Everyone was very nice and helpful.

  67. Jen did a fabulous job on my cleaning. She also gave me useful tips for cleaning between teeth stains and for dry mouth. I immediately purchased the dry mouth tablets, used two at bedtime, and never once awakened with a dry mouth. Got the best sleep in a long time thanks to Jen’s suggestion.

  68. The entire staff is wonderful! The doctors take their time with the patients and dont rush through appointments. I’ve been a patient for 15 years now and have always had great care. Also love that over the 15 years they keep up …

  69. Dr. Smiley and Kenya were fantastic. I’ve had a good deal of work done in my 55 years, and they were among the very best in pain management, explaining the anticipated procedure, following through, and providing a quality product. I am actually looking forward to going back.

  70. Do not waste your time with this ridiculous establishment. Took my 2 daughters there for a cleaning after receiving a $89/cleaning coupon in the mail. Upon arrival, I showed the coupon and was also asked for my insurance card. They billed …

  71. This is the best dental practice I’ve ever used. All the staff are courteous and professional. My dentist took great care to minimize discomfort – I could barely even feel the anisthetic shots. He worked quickly, yet thoroughly with high attention to detail. The staff went far above and beyond to ensure my comfort.

  72. West Springfield Dental Arts is always warm and welcoming, and that hasn’t changed despite the revised procedures due to the pandemic. As usual, wait time was minimal. I felt confident that the care I was receiving was as safe as possible, …

  73. I always have a positive experience when I visit West Springfield Dental Arts. The staff is very friendly and does a very good job of explaining each of the procedures. They make sure I understand what they are doing and why they recommend it. There is no pressure or judgement, either. Just friendly advice and support!

  74. This office is a bit of a drive for me to make but well worth it. I am pretty selective when it comes to dentists so I am willing to travel because Dr. Neil does excellent work. I love his attention to details, he knows his craft well.

  75. I have been going to this dental practice for many years. They are always very responsive and quick to work me in when I need something and their work is excellent. I saw them this past week and I was very comfortable with the way they handled social distancing and staying safe during Covid.

  76. Excellent service! Very clean and friendly. Ashley was my hygienist and was super nice and took great care of me. At the front desk Sarah did a great job explaining to me how my insurance works. Definitely recommend!

  77. Needed a crown, no problem. Dr Mark made quick work on it and it fit perfectly. No pain. Excellent dental assistant, and the administrators at the front desk are very professional. Highly recommend this dental office.

  78. I highly recommend Dr Neil and WSDA. I’ve been a dental patient of Dr Neil’s for many years. The doctors and hygienists are genuinely caring, and they make the experience quite pleasant. Communication, compassion, etc are really perfect. I appreciate them very much.

  79. Absolutely the best Experience I have had since
    My Dentist Dr Bruce Markoff sold his practice!!
    Everybody I have spoken to on the ph: Amber, Sarah Beth, Keaira and Nicki, and …

  80. Without question one of the best experiences with a dentist and a dentist’s office that I have ever had. Apart from having the best name for a dentist that I have ever heard, Dr. Smiley is caring, friendly, professional, empathetic, and …

  81. Dr Smiley and the hygienists here are amazing but the front staff is beyond incompetent. I had an appointment scheduled for 8am. I received multiple phone calls at 7am by Nikki nearly berating me for being “late”. When I called, Nikki was …

  82. Great customer service, friendly, gracious. I came in with severe toothache and they got me a referral to an endontist that could get me in immediately. Just fantastic service. I left my previous dental practice when my dentist retired and …

  83. Dr. Roma and her assistant are amazing! The atmosphere is both friendly and professional! They live the Core Values that are displayed on their walls. So happy I changed dentists! They know their stuff!

  84. I visited this dental clinic once. They told me my insurance was in-network which was not correct. I went for the regular dental cleaning and the bill was exorbitant. Compare to my regular dentist, the service is good all at. I will …

  85. My son and I have been going to WSDA for several years and they are all GREAT! They are very efficient and the hygienists and dentists are on time for all appointments. My hygienist, Christie, is just superb. She is very gentle while …

  86. A great overall experience–Doctor Winkler is an exceptional dentist–He is a common sense doctor that only does what is necessary and educates the patient on what is being done and why. His dental assistant is very good at her job and …

  87. Highly recommend – these guys are great! I’ve been coming to them since the late 80’s when I lived in Springfield. I’ve since moved to Montgomery County MD in 2014 but still make the 30+ mile trek to come back every six months to get me teeth worked on.

  88. Just had my 2nd visit with West Springfield Dental Arts and once again I had a very good experience. The hygienist is very thorough and communicates everything she is doing. The dentist is also very informative and professional. I feel very …

  89. Dr. Neil Chiarapotra and his dental surgical assistant, Tracie make a stellar team!! They were able to keep me calm and make steady progress through a lengthy procedure. I feel great (less than 24 hours later)! We’ve been with them for many years and intend to stay! This dental practice is over the top!!

  90. As always, I had a great cleaning appointment with Rose and check up with Dr. Neal. All aspects of the office were adhering to the health guidelines for this Pandemic. I felt very confident in my dental care and overall well being. West Springfield Dental Arts is and has always been an A+ office.

  91. Dr. Coulter is absolutely the BEST dentist I have ever been to. Because of her expert care for the first time in my life I don’t dread going to the dentist. Not only is she a great dentist but she is genuinely interested in her patients. Her assistant, Tamara is very kind and professional, they make a great team!

  92. Dr. Neil Charaipotra is the perfect choice for someone who is nervous in the dental chair. He is engaging, patient, thoughtful and even has a great sense of humor. He talks you through each step of the procedure so you are not left worrying about what’s coming. Dr. Neil is a superior dentist that I highly recommend!

  93. This place and staff are just perfect. I normally when I need to go to my dental appointments I get terrified, I don’t like needles or anything in my mouth.
    Well, this place give the best experience ever. Doctor Hoffman is amazing! And my hygienist she is super professional in what she does.

  94. I strongly suggest staying away. They operate like a business and not a service. I was excited to see Dr. Neil until one day he decided not to see me anymore and pass me off to someone else. They proceeded to drill a gap in my front …

  95. The staff at WSDA have always presented with the utmost professionalism. They are knowledgeable, courteous and friendly. I have never felt rushed or been kept waiting to be seen. Dr Smiley and hygienist Ashley create a relaxed atmosphere …

  96. Always a good experience here, been coming here for years and years. Ashley dental hygienist always does a superb job cleaning, always a pleasure to see her and of course Dr Neil is amazing, trust his judgment always! I will say I miss …

  97. I have been going to West Springfield Dental Arts for about a year. I never though I’d ever say I enjoy going to the dentist but the team makes it such a positive (and pain free!) experience. Sincere thanks to Dr Roma, Senait, Amber and Rosa!

  98. My experience at West Springfield Dental Arts has always been positive. I am pretty much seen within a few minutes of my appointment. The dental hygienists I’ve had are really nice, easy to talk to and have helpful suggestions. My first dentist here retired and now I’m seeing Dr. Hoffman who is great.

  99. Excellent staff!
    I’ve been twice to Northern Virginia Dental Associates and I was impressed both times. The staff and dentist are thoughtful and helpful (and competent). The …

  100. West Springfield Dental Arts was absolutely wonderful. If you’re hesitating, like I was, b/c your previous experiences were sub standard- look no further. Dr. Smiley was so calming and the hygienist was fantastic. The offices were spotless and all COVID procedures were followed to a T. Excellent experience all around.

  101. I went for a cleaning. The hygienist was thorough and explained the entire process. Dr. Neil is personable and friendly. He went over treatment plans and gave me the best options for my dental health. The entire staff is kind and helpful. I recommend this practice to everyone.

  102. This has to be the best Dentist group I have very been to. EVERYONE was as nice as could be. The care I received was outstanding. the receptionist was so nice.., I Saw Ashley as my Hygienist, and she was awesome, as well as Dr. Hoffman , very informative on what your care needs. I have found a new practice for ever

  103. My experience with this office is phenomenal! My Dentist and the staff is absolutely superb. Their professionalism and patient care is above reproach.
    My attending dentist and staff were thorough and care about the welfare of the …

  104. Amazing service, the dental hygienist and the doctor were amazing. The lady at the front desk was very helpful and seemed to have a lot of information, special shout out to her.

  105. I’ve been seeing Dr. Neil for years and always have been extremely happy with him and same goes for my whole family. He recently completed a full restoration and I couldn’t be happier with the results.

  106. Always met with courteous and gracious service. Let’s face it – no one likes going to the dentist but this place makes the experience as good as it can be. Ask for Jenny.

  107. I really enjoy West Springfield Dental! I’ve been a patient for over a year now and my experience is just as wonderful as my first visit with them! I appreciate the thorough exam, helpful tips, and the gentle care.

  108. As new patients, we were able to get an appointment immediately with this group practice – the receptionist was warm and welcoming, and answered all my initial questions. My husband has health issues that made the logistics of our visit …

  109. I had my bi-annual appointment yesterday. I was treated by the best dental hygienist I have met in my 63 years. Her name was Ashley. She supports Dr. Swayne. Ashley was highly knowledgeable and explained what was going on step by step. …

  110. I am very pleased to have dental work at this practice. The office is nice and clean. I feel blessed to have a caring doctor, an experience dental assistance and an excellent hygienist.

  111. I was a little concerned by the fact that my dentist, Dr. Mark Winkler, had recently retired as well as my hygienist a few months earlier. However, I am happy to say that once again I am in good hands with my new hygienist, Susie, (I saw …

  112. Jill, my hygienist, was excellent. She skillfully and very thoroughly conducted my overdue cleaning. Dr. Hoffman is great and I’ve been her patient for several years. The entire staff practiced extra health precautions and the office was …

  113. Dr. Hoffman is amazing! She’s very personable and really takes the time to listen and follow up with her patients. All of the dental hygienists are also super nice and really good (shoutout to Zoe and Ashley!). For as busy as the front desk …

  114. I’ve been using West Springfield Dental Arts for years now, but this year I met Dr. Hoffman and Hygienist Jill and had a great experience. I am very dentist averse and they totally addressed that and took great care of me and my many teeth …

  115. We went for my son’s (Ellis) first ever dentist visit; he’s 2.5yo. The staff were warm and inviting and he did sOo well. They explained what they were going to do next and talked him through why they were doing each step and it was just …

  116. I have been extremely impressed with the professionalism and welcoming attitude of this excellent dental practice. As a health care provider myself, I can recommend this practice to all potential new patients. I was particularly impressed …

  117. Service has always been excellent. Have been a “Winkler” patient since 1984. Now, that line of Dentists is gone, but I expect the same level of service will continue.

  118. Excellent customer service as always. Didn’t have a long wait time. My dental hygienist was personable during my visit & took care to answer my questions. Dr. Hoffman took great care of me also. I even was given my choice of music to listen …

  119. I’ve been a patient here for about 5 years now. I just had my cleaning and exam during the phases reopening of a global pandemic. I was very satisfied with the sanitation and precautions that are being taken. I especially like the follow …

  120. Short answer: They are wonderful! Go here!
    Long answer: I cannot emphasize enough how amazing this office is. The moment you walk in you are greeted by receptionists who are friendly and helpful. Dr …

  121. Another great visit. Everyone is always very pleasant, helpful, and professional. I’ve been convinced for years that they are truly committed to taking the best care of me at the best possible price. I could not be more satisfied with Dr. Neal and his team.

  122. I had Jenny as my hygienist. Very thorough and gentle. she explained everything before the next step in my procedures. Jenny was very friendly And very personable. Dr. Neil was his usual jovial self, has the perfect caring bedside manner …

  123. My temporary crown/bridge fell out. I got an appointment next day and the technician was so kind and efficient and gentle. She is amazing. I love everyone at this practice. I am so glad my friends recommended them when my long time dentist retired. Quality and friendliness and accommodation. Love you people.

  124. This practice is serious about protecting me and their staff from the COVID virus, I remained in the parking lot until my dental hygienist was ready for me. I was greeted by everyone I came in contact with and staff was professional as well …

  125. I have been going to this office for 20 years. I recently had dental work done with Dr. Neil Charaiporta. The office offered a variety of options to ensure my comfort during the procedure. I did not experience any pain the following day. My family loves this practice.

  126. I just moved to the area and West Springfield Dental Arts was so welcoming! Such a great find! They give you a complementary tote and sanitizer for being a new patient as well as a welcome card signed by all of the doctors… WOW, they …

  127. I love visiting this office. Everyone is so friendly and professional. The staff is very skilled and conduct thorough work while making you as comfortable as possible. …

  128. Absolutely the best experience as far as dental visits go, Rose, Tracie, and Dr. Neil are a great team. Gentle yet firm, efficient yet fast and what i enjoy most is the trio are personable. It not just about taking your money and own to the next person. I have had an outstanding experience with this practice for 10 + years

  129. Friendly and knowledgeable staff. Patient needs are their priority. Dr Swayne took the time to ensure I understood what my problem was and what my options for correcting the problem were. Dr and nurse ensured that I understood what my post tooth extraction responsibilities were.

  130. I had a very pleasant office visit. They were very knowledgeable and attentive. This group will be our dentist for the foreseeable future and I recommend them.

  131. The staff went above and beyond to make sure I was comfortable, explained all that was being done during my visit, and make specific recommendations for my dental care. I’m glad I found this office and plan on continuing my care here. I highly recommend it.

  132. Excellent from start to finish. I loved Dr. Smiley and appreciate that they didn’t try to sell me everything but the kitchen sink. However I think I will do the Invisalign, but I brought that up. Highly recommend.

  133. I had a wonderful experience as a new patient to this office. They were running on time, professional and thorough in communication and setting expectations. I felt very safe especially due to Covid. My hygienist was friendly and gentle …

  134. Susie, my assigned dental hygienist, brought 23 years of clinical experience to my first appointment with this practice. I was professionally treated, informed from beginning to end, and thoroughly pleased by her care, skill set, knowledge …

  135. The semi-annual check up and cleaning was another very good experience. The office is taking all the correct health and pandemic cautions and doing these things with great efficiency and superb adoption of easy to use technologies. Ashley …

  136. I am so dissapointed!!!So I did my regular cleaning and received a bill from them. They have failed the process to submit to my Cigna plan which covers two free cleanings per calendar year. They banned me for going there for refusing to pay!

  137. This was my first dental appointment after moving in to the area about 6 months ago. The office staff was friendly and helpful. My hygienist spent a lot of time explaining their care options. She asked lots of questions to ensure she would …

  138. We love Dr. Neil! He feels more like a friend then our dentist! He takes time to listen to your concerns, does a great job explaining what needs to be done, and is incredibly kind. The whole staff is also nice and always helpful. Cannot recommend this dental practice highly enough. Really great!

  139. My Family and I have used West Springfield Dental Arts for many years. We are always pleased with our experience and feel like we are being taken care of. It is very easy to schedule appointments when we need them. Dr. Neil and Rose are a …

  140. The staff of West Springfield Dental Arts is very friendly and professional. My dental hygienist and dentist were both gentle and thorough. I highly recommend this dental practice. …

  141. I just became a new patient with this practice and let me tell you-they are OUTSTANDING! My dental hygienist, Susie was so kind and knowledgeable and made every effort to keep me comfortable during my cleaning. The office is clean, well organized and up to date. Highly recommend!

  142. This dental office truly cares about its patients. Everyone is friendly and you feel like member of a family when you go there. On top of it all, you get the best dental care possible. I highly recommend this practice for anyone looking for a better dental experience.

  143. What a wonderful experience! It was a busy Friday afternoon, but Dr. Smiley and her staff treated me like I was the only one in the office. I highly recommend West Springfield Dental Arts!

  144. The hygienist and doctors here are so friendly. My hygienist, Susie, is fantastic! She is so kind. Susie does a great job of keeping you comfortable during your services and throughly explains all procedures before and during the process.

  145. Excellent practice all around, starting with the reception. Dr. Neil has very impressive dental skills, which is, of course, is what I primarily look for. But I stay with Dr.Neil because he is also a good listener, takes extra care with my …

  146. I used to go to this dentist when we lived in Springfield. We moved away for a few years and now we are back. I always had a great experience at West Springfield Dental Arts and it continues! The office has been renovated (it looks …

  147. They’re so clean, punctual.and professional I’d like to provide a special shout out to Ms. Rose she’s exceptional at what she does… this tells you how much time they take to Vet potential employees. This guys are amazing many blessing to …

  148. I was very pleased with my appointment today with Dr. Smiley and her assistant. I am a retired Registered Dental Hygienist- worked 45 years before retiring. I am not used to being in the dental chair, always on the other side. everything …

  149. My experience at West Springfield Dental Arts has always been amazing. the staff are attentive, detailed, knowledgable, and kind. they go out of their way to explain to you what everything means and I feel at home.

  150. Up lifting and caring staff and considerate of all patients well attended no one leaves unsatisfied. Very meticulous about their work that’s why my family and I have been patients for the last twenty years.

  151. Looking for a great dentist? I highly recommend Dr. Neil and the staff at West Springfield Dental Arts. Just really felt they went the extra mile to make me feel comfortable when I had a filling. (Despite my general trepidation about dental visits)…😀 …

  152. From start to finish I got the impression that the staff from the front desk to the hygienist to the dentist herself were highly professional and looked after me as a patient with the utmost diligence and care. How can you go wrong when your dentist is Dr. Smiley! 😃 …

  153. My experience with West Springfield Dental Arts has been memorable for the right reasons. Outstanding bedside manners! The Assistant was very informative, professional and caring. I have never experienced anything like this. Awesome practice!!!

  154. The dentist and assistant are nice but still needs to be improved with the bills. My son and I have done the same routine cleaning, he has been charged for 39$ and we no clue what happened, then we called the office to question why I …

  155. I’ve been going here for years and they are AMAZING! Super efficient and know what they’re doing. They always have the patient’s best interest in mind and know how to help you!

  156. ….my clinician,Anna, has a very calming approach and is very knowledgeable. I appreciated her suggestion that I consider a new Lazer technique to remedy my gum problem. F Santilli

  157. The staff is always kind courteous and professional. It is a beautiful office and the doctors and technicians always listen to you. I would recommend West Springfield Dental Arts to anybody and their families!

  158. Always a pleasure, which might be an oxymoron as a descriptor for an experience at the dentist! Front staff is friendly, hygienists knowledgeable and kind, and dentists are superb. I have used this practice for almost 20 years—even after moving further away.

  159. Another great experience at the dentist. The team truly cares about you as both a patient and as an individual. They give detailed information to you about your procedure and continuously ensure your treatment is top notch from beginning to end. Friendly and courteous staff is always very welcoming you upon your arrival.

  160. The staff and Dentist are phenomenal. They are professional and showed a high degree of concern about my dental health. Highly recommend West Springfield Dental to for your Dental needs—they care!

  161. This office is amazing! Best experience I’ve ever had with a dentist office! The entire staff is amazing and welcoming. I brought my fiancé as a referral and they sent me a thank you note with a Starbucks gift card! They go above and beyond …

  162. The team at WSDA were able to fit me in on short notice prior to a trip abroad. I had tooth pain that was concerning. The hygienist Jenny was thorough and took the time needed to fully investigate the area of concern. Dr. Mislankar was …

  163. I have been referred to West Springfield center by one of my coworkers and I really can’t describe how wonderful my experience is. they went above and beyond and did an outstanding job each and every visit (I had many visits). I had so many …

  164. Great dental practice with great staff! We’ve had consistently positive experiences and the Dentists take a health first approach, focusing on what’s really needed to keep your teeth in good shape and letting you know what your options are …

  165. Modern office with nice staff. Dr. Roma is wonderful! She is attentive to my concerns and thorough with her job. She keeps it as painless as possible, which I appreciate. …

  166. All in all my first visit was pretty satisfying I find the staff to be very professional and well trained. I can definitely recommend your service to family and friends. Looking forward to my next appointment.

  167. My cleaning and examination were very thorough. The dental hygienist suggested and demonstrated home health care improvements that I could make to improve my home dental care. The dentist examined and explained the condition of my teeth …

  168. The nicest, most professional dental office I have ever been to. From being greeted by the front desk, to my dental assistant Kenia and Dr. Smiley, everyone was super friendly and welcoming. I can’t compliment this practice enough.

  169. My first visit to West Soringfield Dental Arts was fantastic -from the staff that welcomed me, Karen my dental hygienist, Dr Smiley through the checkout process! They were kind, professional and took the time needed to assess everything for a new patient. In short, they exceeded my expectations!

  170. 1st time patient. Although the building is pretty sad looking (and under renovation), the office looks great. The staff have clearly been trained with a specific protocol and script for new patients. Every person I interacted with was very …

  171. First visit to this office and was impressed with both the professionalism and ability of the staff. The reception staff were welcoming and knowledgeable. Dr. Smiley was patient in explaining dental procedures to be done and was very adept …

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