West Valley Collection & Recycling, LLC is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in the West Valley, California community
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1333 Oakland Rd, San Jose, CA 95112
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On time today
Called & called, no one answered the call, it seems the performance is getting worsen!
These people do not answer their phone to make a pick up change.
Horrible customer service, nonexistent.
Since I was caller number 70, I got to listen to free music for over an hour.
Customer service so bad and unkind.
Cary, at the phone call center was very pleasant and helpful!
OMG who goes here it smells like a dump, CLEAN it out every week!
Their Website clearly states they accept Electronic Waste…Customer service said they do not accept e-waste of any kind..looks like they do not know what they are doing
Out of all the utility companies I’ve had to deal with in this area, they’ve given me the least grief.
Called three separate times over a month span to get oil collection containers left on garbage day for recycling. Nothing left three weeks in a row. No notes, calls. Nothing. Suspect its too much work for the driver to get out of their …
Love this company. They answer there phone and have quick reliable service.
I contacted West Valley Collect & Recycling 8+ times to request a new recycle bin. We’ve had the SAME bin since the blue bins were issued years ago. The lid fell off and landed in the back of the WV truck in September. …
Tried calling them and was on hold for more than an hour and gave up. This is utter nonsense that we are stuck with this monopoly
This company behaves as if we should be lucky if they do their job. Gotta hate companies that have a monopoly and know yoou cant do anything about it.
Service is spotty at best, in the past 4 weeks our garbage hasn’t been collected. Eight cans on the street is hard to miss.
recycle bin didn’t get pickup yesterday 11/7/2018 regular pickup date, I called around 3:15pm Customer Service name Anthony said will pick up today or latest by tomorrow that from yesterday. Now today Thursday 11/8/18 2:30pm still nothing …
The annual cleanup flyers had wrong dates. Customer service never picks up the call! Website is horrendous!!!! In this age they should have better and more advanced way of communicating!!!!!!
Christmas Tree has been left out on the street for over two weeks. Very irresponsible that there is been no collection of trees . I have not seen this before and lately find that quality of service from West Valley Collection has greatly diminished.
Company doesn’t respond to their email and they seem to go out of there way to find reasons to not pick up waste. Tried calling them and was waiting for an hour just to be disconnected. Out of all city’s its waste management company’s I’ve dealt with, this company is exceedingly the worst.
Been holding on the phone for 25 minutes listening to recordings about what a valued customer I am, how committed they are to serving me, yada yada yada. What a joke. They should at least let you know how long the wait is and give you an option to leave your number for a call back.
We have had west valley for about 12 years now and have had only 2 problems which they fixed right away.when I called them the lady’s on the phone were very nice and helpful. Before them we had aloha garbage for years I hated them. They were the rude ones. I hope I continue to have great service with them.
Terrible business. I’ve been using them for years and now all of a sudden they change the terms of the contracts making them extremley “UN” user friendly. They have no sense of customer service or customer loyalty. Unfortanately I’m stuck with them due to territory rights. This sucks!
Called to advise our garbage had not been picked up. Monica was the greatest! In short, everything was picked up and thanks to everyone at West Valley Recycling for your continued assistance.
I asked for a replacement garbage bin 3 weeks ago, and have emailed and called their customer support twice a week since. They keep promising to deliver the next day. Still waiting…
It seems they have upgraded their service significantly and I am so glad to upgrade their review as well. Last week was the only time they missed one bin in the past two years. Called them the next day and Carol answered. She did a great …
This company has not picked up my garbage cans 3 weeks in a row. You call and you have to call several times a week for them to come out to pick up. Very bad customer service. The problem is they are a MONOPOLY!
Worst customer service.. always on hold for 20 min.. this time they did not take all the garbage. Someone was supposed to come back and never did. Horrible! This is not the first time having problems
This is a trash company with garbage service. The exact reason why giving private companies a monopoly is no better or worse that a publicly managed service. …
The customer care rep, Adrianna, gave me a huge attitude while she set up my account as a first time customer. They give you a lot of info as they set up your account and every time I had additional questions or asked to repeat she gave me a hard time as if I was inconveniencing her.
I have tried on multiple attempts to cancel my service, since I MOVED THREE MONTHS AGO, and WHERE IS THE CUSTOMER SERVICE? Hello???? Is anyone there? I’m writing this as i have been on hold with your automated system for 20+ minutes as I …
EXTREMELY UNPROFESSIONAL–NO LEGAL ACCOUNTABILITY FOR SERVICES CHARGED!! I have had the terrible experience of having to follow up TWICE for a scheduled pick up to dispose of a couch, it is now 10 days WELL AFTER my transaction was charged …
Rude Driver. It looks like he does not like his job. He claimed there is a paper on yard container and he is not going to empty yard container. i told him how about if i remove paper from container he said he is behind schedule. i call …
You can never get oil recycle containers, you stay on hold for 30 mins, order them, they never come. The say oh sorry, let me have a manager call you within 48 hours and we will drop them off too, neither happened. An you have to …
This is a very bad company. They dump trash on my properties and not picking up. The customer service is also very bad. Please help! Nobody picked up the phone and there is only one phone number.
We are a Children’s Hospital. I was on hold for over 20 minutes to talk to a customer service rep. I asked the rep about our trash pick up since its all piled up here. They said it was blocked and did not want to pick up the trash. There …
Can’t say I’m impressed. Was told I would have my bins removed and replaced with the larger size (which I’m paying for) on Tuesday 7/27/21. It is now Friday 7/30/21. Bins have still not been replaced. I have spoked to customer service twice …
Customer service is horrendous. I wanted to find out what the rates are for dumpsters, as I have construction debris to dispose of. This is information that should be online in the first place, but it isn’t, so I spent over 20 minutes on …
2nd time Ive complained about drivers speeding along & not taking time to do the job correctly.
The most arrogant drivers you will find in the Bay area. I’ve lived in several communities and these guys take the crown. Constantly on the lookout for some technicality to not pick up your trash. “Bins were a little less than 2ft apart”.. really?
This review is specifically for our Recycling driver, Edward. Trash day is a big deal in our (toddler) household. We have been waving at trash trucks from the porch since we could walk! Our truck drivers have always waved and honked. …
Horrible customer service. WVM picks and chooses of which emails they reply to via their website. I’ve emailed them three times in three weeks—no reply. New Driver does not leave recycle bin can where you left it. His music from the cab is …
I have called this business for over a decade. Many times the person on the phone was unresponsive, uninformed and just plain rude. Well I went to give a huge shout out to Lisa who is changing things. She is in customer service. Bright, …
The men who come through, on Wednesday’s for collection, are always courteous and helpful. We have NEVER had any problems with them. My husband had a stroke several years ago and needed help placing a few things into the can. The driver …
One of the best customer services I have experienced in a long time. Vanessa was a joy to work with in figuring out my needs for a big project. She explained everything to me in detail, offered help for other items and was cheerful through …
Called to request a recycling cart and make a payment, kudos to Keri, she was so professional, cheerful and explained getting a recycling cart and returning the old cart in very clear instructions. …
The junk pick-up service is wonderful. We’ve used it numerous times to dispose of items that can’t be donated, and the service has always come when scheduled. I have also called the center several times to ask questions and make small …
Our waste collection technicians come through our neighborhood every Monday and take care of our refuse. With rare exception, they are here on Monday whether it is a holiday or not. They are efficient, they manipulate around vehicles and …
West Valley routinely fails to collect properly set bins and cardboard. They left empty bins blocking the driveway, and bags littering the street. It took them almost a week to finally come and fix it, and now they occasionally decide they’re not going to pick up properly bagged excess recycling.
Unprofessional exploitive company policies !
Driver made a mistake, and delivered the our debris box to the wrong address. …
I waited on hold for about 15 minutes and started to get frustrated… That is until they picked up the phone and immediately got into action on helping me. I must have had 15 different questions for the young lady who answered phone and …
Our recycling bin was damaged and I called West Valley Collection & recycling. I was expecting to be on hold for 30 minutes and then not get any service at all. I was completely wrong! Lisa came on the phone right away. She was polite, …
I saw that some people in my neighborhood were putting out things for the free fall cleanup. I called to find out when they were picking up on my block. I was on hold for nearly 40 minutes, then another 20 while the person answering the …
This is the worst company I have ever dealt with. No customer service, they just make excuse after excuse why they are bad at their job. First excuse was that we didn’t pay for the service, we showed them our paid invoice. Then the dumpster …
We have since moved over to Saratoga area from south San Jose, blossom hill area to be specific. Never had any problems and never thought that garbage collection would EVER be something my family nor I would ever have issues with….until …
The driver with some attitude opens the cans and mess the garbage around on the alley in our neighborhood. If there is something that doesn’t fit the protocols , he could just kindly avoid collecting and not to mess the garbage around on …
This company is taking their customers hostage, as they’re in a monopolistic position and know that it doesn’t matter if they provide bad service or not. On several occasions, the driver forgot to pick up our trash. Attempts to get it fixed …
Laura Silos helped me open a new account for a rental property. She was able to mirror the settings on the old account to the new one, which included the property manager contacts and billing settings. She was so patient with me – I appreciated the time she spent with me getting things set up correctly.
Totally unethical irresponsible in dealings. I requested months ago to have trash cans changed into smaller ones because I don’t generate as much trash. Girl on the line said “put your cans out next collection cycle they will change it, …
I have been trying to contact West Valley for almost a month now about getting a larger trash bin. For the first week and a half I kept getting placed on hold for about 30-45 mins every day, just to finally get through and instantly be sent …
A few weeks ago I was out early to put away my empty trash bins. Only recycling remained full. As I was hauling back my empty bins, the recycling driver arrived. I turned back and yelled, “Thank you.” Thinking he might not have heard over …
I only use West Valley Collection & Recycling for the weekly trash, recyclable and yard debris pickup. Since I started doing the organic/compost bucket for food scraps, egg shells, coffee grounds, food soiled paper towels, bones, spoiled …
I reached out to Waist Connections/West Valley Collection to inquire about the collection fees and request a yard container. The person who helped me by the name of “G” answered my questions regarding the rate clearly and professionally and …
West Valley Collection & Recycling has been great! Customer support has been extremely helpful and responsive. Lisa was friendly and extremely knowledgeable. She explained my rate details, resources for what is eligible …
Our family is so happy with this company, especially unit 171 with Edward! Every Thursday morning, our 2 year old son waits by the window and waits for Edward in his big white recycling truck to drive down our street! Edward is so …