West View Water Authority is located in West View, Pennsylvania and supplies water to 32 municipalities and over 200,000 people in portions of … See more
Cheep service at an unbelievably high price avoid them at all cost the lady at the front desk with curly blonde hair should be fired she has no idea how to talk to people or deal with customers
Be prepared to piece together bits and pieces conflicting information given in a smug tone and then be argued with if you try to gather additional information.
Why can’t they take payments over the phone or online like every other bill collector? They make it virtually impossible for the working non driving customer to make a payment.
They make you come all the way to the office just to pay a bill and then on top of that the lady that answers the phone/behind the desk is so rude at times. I wish there was other water company options for the area that I live in, I would leave West View Water!
I am pleased with how easy it was to sign up for water service, thank you for being able to do this online. Your Customer Service representative was very kind and answered all of my questions. Thank you.
A nice young man named Gary was stopped in front of my house working on a fire hydrant. He greeted me with a smile and even pet my dog. Shout out to Gary!
It’d be a lot more convenient if I could pay online or even by phone, but NOO! They provide the most limited payment options with no convenient payment locations. Too bad I’m stuck with them as my water company.
I live in 1 bath apartment no laundry and I am never here. I pay more for water and sewage than people who live elsewhere with 4 people and 3 baths AND laundry. Quality of the water is awful. Just raised the rates again!!!!! I wish I had another option.
Never had any issues with this company. I guess all the other bad reviews have never heard of checks, stamps, the United States Postal Service, or Online Banking. My bank mails them a check every month…
No water at my house in McKees Rocks since 10pm. Worked fine up until that point. Spoke with customer service but was unable to get any answers as to why we don’t have water.
West View Water….the best! Attentive to their customer’s needs, with extremely knowledgeable Team Members, they came thru for me in a very recent water emergency. They have a great customer service staff, and their on-call emergency staff member, Joe, couldn’t have been better
This water company is useless. I requested to have my water lines marked on my property as is done by every other utility. They told me they don’t do that. They only mark box. Lazy, cheap service at high rates.
I called into customer service and spoke to a very friendly woman ( I didn’t catch her name), but the situation that I was having required that I speak to the manager. Ms. Garvey was very understanding and courteous, she was able to get to …
Some of the absolute worst customer service I have experienced. They are very short with you, not helpful, try to put any issues on the blame of the home owner, and try to get you off the phone as soon as possible. How can a public service authority be in this out of touch with with utility clientele.
I wish I had other options to choose from! The customer service is terrible. So hard to get ahold of someone and when you do they make it seem like it’s your fault. I’d give them no stars, but that’s not an option. The people who work there …
Might be the worst utility company that you will have to deal with. Terrible customer service and unfriendly all around. If you have other options I would advise doing so. I will now have to wait an extra week than expected (after calling them a week and a half prior to move in) to move in because of my dealings with them.
Terrible..No easy online payments, can’t make debit card payments, highly over priced. Live in West View and I have to pay extra because of the Girtys Run projects, that’s BS. Get with the modern day times so difficult to deal with your bill, you guys are worse than the cable pigs
Water main break on August 13th damaged our property. Several discussions/calls to “Chris.” It is now October 3rd with NO repair to our property. Chris will not return my calls. Speak w/his secretary Sarah who was very nice. He …
The cost of water seems expensive. The web site is unhelpful, and about as basic as it can get. Somehow they report the usage to the sewage which is a tax office, Jordan tax services. Not sure how much effort is actually put into the utility company. Always hard to get ahold of and not very good customer service.
Absolutely miserable employees who act as if it’s too hard to answer a simple billing question, and try to hang up before you even finish the call. Charged me an extra 4000 gallons more than normal and can’t tell me why. So sorry I don’t have any other options for water service.
Soulless company. Or Companies. For some reason the water authority in the waste water authority or I’m told over the phone separate companies yet their house in the same building, Google search results and Westview Burroughs Alll send …
Sign me up. Simply the best in service. This kind of personalized technical service is hard to beat. Some day they might invent telephones, computers, and online payments. Call me a dreamer. I guess I got spoiled with utilities that …
Overpriced. Chlorine laced water. You can just SMELL the bleach.
Called into customer service because I never got a notice and Kathy told me they didn’t have to give notice at all. In that case I don’t have to pay this bill …
I am a Stowe Township resident. I pay bills each month like everyone, it’s nothing new. I have been in upper management the majority of my adult life, as well a huge part of everything I do, is customer service. In the years I have lived …
I called 6-22-16 to establish new water service for a home we are about to buy. I was told I must show up IN PERSON to complete a new service application! Why I asked. “Because that’s the rule” said Mary. Can you email the form to me, …
Barbara assisted me over the phone with paying a past due bill (how embarrassing). She was kind, personable and she treated me with dignity. With so many people probably calling with financial problems during this time, it was a relief talking to someone who still treated me as a valued customer.
I have nothing but GREAT things to say about West View Water Authority and the people who work there, from the receptionist, to the people that work in the office, to the road crew – every interaction whether in person or on the phone. I …
Re: sewage…be prepared to pay incredible rates. We have an apartment with 2 people and got billed for 1 month at 3,000 gallons. 3,000 gallons is pretty average for two adults (actually on the low end), but our bill was a whopping $51.99. …
I’ve had water issues and they are always so kind and responsive to come out and turn off the water so plumbers can repair my issues. The guys that come out are professional and attentive. Especially Brian!
This water company is the worst. They send their maintenance people to collect money from you, will turn off in zero below weather and then want to charge $25.00 every time such a rip off. I hate this company, employees are rude, have no …
Absolutely the worst company to work with. They have had my money for over 1 year to install a new water line and still have not refunded me the excess amount. I have been getting the runaround from several people, without any result. If you have a choice, do not use them!
Most ignorant customer service representatives! They are all miserable and grouchy every time I pay my bill I get nothing but attitudes. No compassion or even try to help you out. I wish I didn’t have to do business with them. Ridiculous, I wish I could give zero stars.
Review from 2021: I hired a plumber to permanently disconnect my lawn sprinkler/irrigation system, and West View Water Authority (WVWA) inspected and approved the work. WVWA emailed me three documents about irrigation disconnection and a …
Monopoly of lying people who can’t bother to have an autopay/online presence. Where I play whose bill is it anyway. Where the prices are made up and your checks don’t matter. An infuriating cavalcade of smug incompetence. There’s no other …
Charged a late fee because they changed billing companies. Spoke with a representative and they said the change in billing companies was listed on all of the bills I receive (it was not on any of the bills I received). An email or a text would have sufficed, now they want me to pay a late fee. Awful service.
We had a water line break in our front yard on the day of the biggest snowfall this year. The woman on the phone was friendly and easy to schedule with. The crew of guys who came out were friendly and hard workers. They worked for 6 hours in low temperatures until they got the job done. Very thankful for their responsiveness!
What you’d expect from a government sponsored monopoly. They’ve had terrible online customer service as long as I’ve been a customer (2003). Latest offense, they switched billing service providers. Can’t pay for reasonable transfer of …
I have been on autopay since I have moved to West View. My account was taken off of autopay and I found a letter taped to my door threatening to turn off service. No communication that my account was taken off autopay and that there was an outstanding balance until I found the letter.
One star bc it’s what they deserve. I hear they don’t even own their own equipment. The subbed out work to be done across our driveway, honestly could have hired flamingos to do better work. Pathetic for what they get paid.
If I could give negative stars, I would.
The website and customer handbook state that new customers must physically come to the building to start an account. I drove to the office only to find a notice …
If I could give this company a zero I would. This is by far the worst water company in the land. They can’t get simple auto pay set up. I’ve set up auto pay now via over the phone and online 3 different occasions and it still doesn’t work. …
Pathetic customer service. Only a monopoly that doesn’t have to compete for customers can be this bad
Corrupt and incompetent.
There is no water at 15237
0/5 for these clowns.
Even 1 star is plenty for this company
Worst utility company around!
Sure, I’ll DROP OFF MY CHECK IN PERSON like some sort of caveman.
Outrageous sewage bill!
Worst Authority I’ve ever worked with, and I’ve worked with many.
Does anyone else receive their bill 1 week after the “date prepared?”
High ass hell and cant help you on the weekends I hate this company wish I could get a different one unfortunately I’m stuck with crappy service
Ridiculously high rates. Just moved here from Wilkinsburg where our family paid 1/2 the price for the same usage.
They charge an ubserd amount of money, a bunch of crooks
There should be evening or Saturday hours to sign a water service application or there is such a thing as email or having an online presence.
Thank you for being so kind. I’ve had West View Water for over 30 years and always had a pleasant experience.
Threaten to shut water off for 100$ is a petty and ridiculous st the same time
Cheep service at an unbelievably high price avoid them at all cost the lady at the front desk with curly blonde hair should be fired she has no idea how to talk to people or deal with customers
Fire that rep answering the phone now!
They dig in front of my house to repair water mains, covered it up after the fix, more than a month I am still waiting for landscapers to fix my lawn.
Be prepared to piece together bits and pieces conflicting information given in a smug tone and then be argued with if you try to gather additional information.
THIS PLACE IS THE ABSOLUTE WORST – if I could water from somewhere else I would
Why can’t they take payments over the phone or online like every other bill collector? They make it virtually impossible for the working non driving customer to make a payment.
They make you come all the way to the office just to pay a bill and then on top of that the lady that answers the phone/behind the desk is so rude at times. I wish there was other water company options for the area that I live in, I would leave West View Water!
I am pleased with how easy it was to sign up for water service, thank you for being able to do this online. Your Customer Service representative was very kind and answered all of my questions. Thank you.
The employee I talk today was great. Told me everything I need to know. Was very helpful.
A nice young man named Gary was stopped in front of my house working on a fire hydrant. He greeted me with a smile and even pet my dog. Shout out to Gary!
Get your act together with your billing system!
It’d be a lot more convenient if I could pay online or even by phone, but NOO! They provide the most limited payment options with no convenient payment locations. Too bad I’m stuck with them as my water company.
I live in 1 bath apartment no laundry and I am never here. I pay more for water and sewage than people who live elsewhere with 4 people and 3 baths AND laundry. Quality of the water is awful. Just raised the rates again!!!!! I wish I had another option.
Never had any issues with this company. I guess all the other bad reviews have never heard of checks, stamps, the United States Postal Service, or Online Banking. My bank mails them a check every month…
I would give them a negative 10 of that was an option.
No water at my house in McKees Rocks since 10pm. Worked fine up until that point. Spoke with customer service but was unable to get any answers as to why we don’t have water.
West View Water….the best! Attentive to their customer’s needs, with extremely knowledgeable Team Members, they came thru for me in a very recent water emergency. They have a great customer service staff, and their on-call emergency staff member, Joe, couldn’t have been better
This water company is useless. I requested to have my water lines marked on my property as is done by every other utility. They told me they don’t do that. They only mark box. Lazy, cheap service at high rates.
I called into customer service and spoke to a very friendly woman ( I didn’t catch her name), but the situation that I was having required that I speak to the manager. Ms. Garvey was very understanding and courteous, she was able to get to …
Some of the absolute worst customer service I have experienced. They are very short with you, not helpful, try to put any issues on the blame of the home owner, and try to get you off the phone as soon as possible. How can a public service authority be in this out of touch with with utility clientele.
I wish I had other options to choose from! The customer service is terrible. So hard to get ahold of someone and when you do they make it seem like it’s your fault. I’d give them no stars, but that’s not an option. The people who work there …
Might be the worst utility company that you will have to deal with. Terrible customer service and unfriendly all around. If you have other options I would advise doing so. I will now have to wait an extra week than expected (after calling them a week and a half prior to move in) to move in because of my dealings with them.
Terrible..No easy online payments, can’t make debit card payments, highly over priced. Live in West View and I have to pay extra because of the Girtys Run projects, that’s BS. Get with the modern day times so difficult to deal with your bill, you guys are worse than the cable pigs
Water main break on August 13th damaged our property. Several discussions/calls to “Chris.” It is now October 3rd with NO repair to our property. Chris will not return my calls. Speak w/his secretary Sarah who was very nice. He …
The cost of water seems expensive. The web site is unhelpful, and about as basic as it can get. Somehow they report the usage to the sewage which is a tax office, Jordan tax services. Not sure how much effort is actually put into the utility company. Always hard to get ahold of and not very good customer service.
Absolutely miserable employees who act as if it’s too hard to answer a simple billing question, and try to hang up before you even finish the call. Charged me an extra 4000 gallons more than normal and can’t tell me why. So sorry I don’t have any other options for water service.
Soulless company. Or Companies. For some reason the water authority in the waste water authority or I’m told over the phone separate companies yet their house in the same building, Google search results and Westview Burroughs Alll send …
Sign me up. Simply the best in service. This kind of personalized technical service is hard to beat. Some day they might invent telephones, computers, and online payments. Call me a dreamer. I guess I got spoiled with utilities that …
Overpriced. Chlorine laced water. You can just SMELL the bleach.
Called into customer service because I never got a notice and Kathy told me they didn’t have to give notice at all. In that case I don’t have to pay this bill …
Thank you so much for the quick response and great customer service!
I am a Stowe Township resident. I pay bills each month like everyone, it’s nothing new. I have been in upper management the majority of my adult life, as well a huge part of everything I do, is customer service. In the years I have lived …
I called 6-22-16 to establish new water service for a home we are about to buy. I was told I must show up IN PERSON to complete a new service application! Why I asked. “Because that’s the rule” said Mary. Can you email the form to me, …
Barbara assisted me over the phone with paying a past due bill (how embarrassing). She was kind, personable and she treated me with dignity. With so many people probably calling with financial problems during this time, it was a relief talking to someone who still treated me as a valued customer.
I have nothing but GREAT things to say about West View Water Authority and the people who work there, from the receptionist, to the people that work in the office, to the road crew – every interaction whether in person or on the phone. I …
Re: sewage…be prepared to pay incredible rates. We have an apartment with 2 people and got billed for 1 month at 3,000 gallons. 3,000 gallons is pretty average for two adults (actually on the low end), but our bill was a whopping $51.99. …
I’ve had water issues and they are always so kind and responsive to come out and turn off the water so plumbers can repair my issues. The guys that come out are professional and attentive. Especially Brian!
This water company is the worst. They send their maintenance people to collect money from you, will turn off in zero below weather and then want to charge $25.00 every time such a rip off. I hate this company, employees are rude, have no …
Absolutely the worst company to work with. They have had my money for over 1 year to install a new water line and still have not refunded me the excess amount. I have been getting the runaround from several people, without any result. If you have a choice, do not use them!
Easily the worst customer service I’ve ever experienced in my life. Also, the most difficult utility bill I’ve ever had to pay.
Most ignorant customer service representatives! They are all miserable and grouchy every time I pay my bill I get nothing but attitudes. No compassion or even try to help you out. I wish I didn’t have to do business with them. Ridiculous, I wish I could give zero stars.
Review from 2021: I hired a plumber to permanently disconnect my lawn sprinkler/irrigation system, and West View Water Authority (WVWA) inspected and approved the work. WVWA emailed me three documents about irrigation disconnection and a …
Monopoly of lying people who can’t bother to have an autopay/online presence. Where I play whose bill is it anyway. Where the prices are made up and your checks don’t matter. An infuriating cavalcade of smug incompetence. There’s no other …
Charged a late fee because they changed billing companies. Spoke with a representative and they said the change in billing companies was listed on all of the bills I receive (it was not on any of the bills I received). An email or a text would have sufficed, now they want me to pay a late fee. Awful service.
We had a water line break in our front yard on the day of the biggest snowfall this year. The woman on the phone was friendly and easy to schedule with. The crew of guys who came out were friendly and hard workers. They worked for 6 hours in low temperatures until they got the job done. Very thankful for their responsiveness!
Customer service is excellent and very helpful. I have never had an issue with my water supply. Thank you.
New billing 2022 system is dreadfully complicated. Set’s customers up to fail so they have to pay more money due to being late. …
What you’d expect from a government sponsored monopoly. They’ve had terrible online customer service as long as I’ve been a customer (2003). Latest offense, they switched billing service providers. Can’t pay for reasonable transfer of …
I have been on autopay since I have moved to West View. My account was taken off of autopay and I found a letter taped to my door threatening to turn off service. No communication that my account was taken off autopay and that there was an outstanding balance until I found the letter.
One star bc it’s what they deserve. I hear they don’t even own their own equipment. The subbed out work to be done across our driveway, honestly could have hired flamingos to do better work. Pathetic for what they get paid.
If I could give negative stars, I would.
The website and customer handbook state that new customers must physically come to the building to start an account. I drove to the office only to find a notice …
If I could give this company a zero I would. This is by far the worst water company in the land. They can’t get simple auto pay set up. I’ve set up auto pay now via over the phone and online 3 different occasions and it still doesn’t work. …