Worse then Lebanon city.. you would think gold came out of the water tap with the prices they charge.. quality is absolute GARBAGE, the water taste terrible they charge a ton for it
The website for online bill pay is a joke. It won’t accept my valid personal information to access or register my account. Also they didn’t even send me my bill last month… Get it together West Wilson Utility.
They want to charge you a $50 connection fee to just change a last name in the system. Ridiculous. The water is already connected! How is it so hard to go in to the account & hit the backspace or delete button that it requires $50 to do so? Needless to say, the last name was never changed. Highway, fricken, robbery.
Tried to make a payment online and got almost all the way through and it gave an 12-digit total. I tried to have the automated system repeat it before I agreed to pay. There is no option to return to a previous menu and it hung up on me. Going to have to walk it in.
Old lady koonze is a witch she will not work with you at all. My dad passed and I closed his checking account and he had auto draft bill pay they charge me 25.00$ for return check I had no idea that you had to opt out that was dads account …
The worst company I have had to call for work purposes. They are rude and they clearly don’t want to be there to do their jobs that they signed up for. I have been hung up on every single time I’ve called at the end of a conversation and …
I went first time to this office and it my experience was very better than compared to other negative reviews posted.
Staff was very friendly and patient. They explained me in detail . …
We had not seen our bill in the mail for the month yet so I called to inquire about the amount owed since their sad little website doesn’t provide that information. The woman I spoke to (Valerie) said with irritation in her voice “well, we …
If there was an option for 0 it would be 0. Seriously the customer service is the worst ever. I tiold then I would be by to pay my bill the next day if they could give me an extension if not I would just pay it over the phone. I had cash on …
Have given them autopay information twice now, and are not using it – instead, they charge a late fee and say people don’t pay on time. Keep records, y’all – they are in it to generate more money, not to serve you as a client.
When I first started paying my bill on-line, I was a little confused, but once I read closely and figured it out, I didn’t have any problems. I like that I get a monthly email reminder when it’s due, in case I forget. Also it’s easy to …
I love Mount Juliet . This service is one of the only reasons I would move. They are not willing to accept reality ,embrace technology or work with long term good paying customers. They know they are the only provider. So anything that goes …
Multiple Issues with this company. They only accept credit card payments online and charge a fee for the service. I am a disabled Veteran and I get paid on the first of the month. My bill isn’t out until the 13th and is due on the 23rd of …
Customer service, awful. Besides that, they also squeeze as much money out of you as they possibly can. Feels like they scam you most of the time and nothing you can do about it. Awful awful and greedy, and I mean GREEDY company. You know …
A lot of the reviews talk about how bad the customer service is so I thought I would post a review as well. Yes, the cost is high for a water bill. Also, be sure to stay on top of your bill because they do not provide any notice if you are …
Poor communication with customers when water mains are scheduled to be shut off for nearby repair. This has happened multiple times in my 7 years of being a customer. …
Impossible to get billing information on line today. Not the first time.
Very friendly, welcoming, and helpful setting up new service.
Constant rate increases with no accountability and out of control spending…total monopoly.
Have nothing to say but good things about the staff, Linda is a very polite and courteous southern lady and all the staff were friendly and helpful
I decided to give the amount of stars to this company that is equal to the compassion and respect they offer to their own employees.
Worse then Lebanon city.. you would think gold came out of the water tap with the prices they charge.. quality is absolute GARBAGE, the water taste terrible they charge a ton for it
Theyre going to fire all their employees who don’t get the vaccine, then have even worse service because they’re short staffed. Pitiful.
Located within a Mt. Juliet, went there to create a new account and got it done within 10 minutes. Wish they provided the option of doing it online!
The website for online bill pay is a joke. It won’t accept my valid personal information to access or register my account. Also they didn’t even send me my bill last month… Get it together West Wilson Utility.
They want to charge you a $50 connection fee to just change a last name in the system. Ridiculous. The water is already connected! How is it so hard to go in to the account & hit the backspace or delete button that it requires $50 to do so? Needless to say, the last name was never changed. Highway, fricken, robbery.
Tried to make a payment online and got almost all the way through and it gave an 12-digit total. I tried to have the automated system repeat it before I agreed to pay. There is no option to return to a previous menu and it hung up on me. Going to have to walk it in.
Old lady koonze is a witch she will not work with you at all. My dad passed and I closed his checking account and he had auto draft bill pay they charge me 25.00$ for return check I had no idea that you had to opt out that was dads account …
The worst company I have had to call for work purposes. They are rude and they clearly don’t want to be there to do their jobs that they signed up for. I have been hung up on every single time I’ve called at the end of a conversation and …
I went first time to this office and it my experience was very better than compared to other negative reviews posted.
Staff was very friendly and patient. They explained me in detail . …
We had not seen our bill in the mail for the month yet so I called to inquire about the amount owed since their sad little website doesn’t provide that information. The woman I spoke to (Valerie) said with irritation in her voice “well, we …
If there was an option for 0 it would be 0. Seriously the customer service is the worst ever. I tiold then I would be by to pay my bill the next day if they could give me an extension if not I would just pay it over the phone. I had cash on …
Have given them autopay information twice now, and are not using it – instead, they charge a late fee and say people don’t pay on time. Keep records, y’all – they are in it to generate more money, not to serve you as a client.
When I first started paying my bill on-line, I was a little confused, but once I read closely and figured it out, I didn’t have any problems. I like that I get a monthly email reminder when it’s due, in case I forget. Also it’s easy to …
I love Mount Juliet . This service is one of the only reasons I would move. They are not willing to accept reality ,embrace technology or work with long term good paying customers. They know they are the only provider. So anything that goes …
Multiple Issues with this company. They only accept credit card payments online and charge a fee for the service. I am a disabled Veteran and I get paid on the first of the month. My bill isn’t out until the 13th and is due on the 23rd of …
Customer service, awful. Besides that, they also squeeze as much money out of you as they possibly can. Feels like they scam you most of the time and nothing you can do about it. Awful awful and greedy, and I mean GREEDY company. You know …
A lot of the reviews talk about how bad the customer service is so I thought I would post a review as well. Yes, the cost is high for a water bill. Also, be sure to stay on top of your bill because they do not provide any notice if you are …
Poor communication with customers when water mains are scheduled to be shut off for nearby repair. This has happened multiple times in my 7 years of being a customer. …