My credit card number changed, and the online payment system is so convoluted I tried twice to change it and neither time worked. So then they decided to stop picking up my trash. The customer service lady was unapologetic, as if I was …
Our trash man was abusive and thought he was the trash Gestapo. He threw tantrums and threw cans around because we were told the wrong schedule by customer service when we set up service. He left nasty notes on my cans and would leave the …
I am on the Wednesday schedule E and the compost just was picked up. I wanted to commend the driver for working hard to get the frozen leaves out of the bin I presented. …
Fabulous staff and always smiling. Fees are average but dumping bricks and rocks is expensive.
The lady working there advised me to go to Erie (Front Range) dump as it’s a …
Western Disposal never missed a pickup like Waste Management did several times and refused to come back and pick up my trash. Support a local business that is reliable.
Can you say “M-O-N-O-P-O-L-Y?” I have no specific complaints about customer service from Western Disposal at this time. My primary issue is the cost. The rates are outrageous, and there is simply no other option for residential, weekly …
I put my trash can out every Sunday afternoon. I have had to call dispatch several times to let them know my trash wasn’t picked up. When they call the driver, he says it wasn’t out by 7:00 am. Obviously he doesn’t look because it’s always …
I have been a commercial and residential customer for 28 years and Western has never failed in their service. After the 2013 flood they came through with flying colors. Every employee, from the drivers to the people at the transfer …
Why does the message that plays when we call go from ‘Press One’ to ‘Press Three’? Why isn’t the option to reach dispatch ‘Press 2’ since it’s the second option listed in the message? …
During the flood I had to remove my carpet and ;pad. At that juncture there was no word that the city would be doing this for free. I called Western Disposal to remove the rug and pad and the dispatcher DID NOT inform me that if I waited …
For the past few months they have billed me 5 dollars extra saying they had to take too much trash from my yard. My contract indicated one trash can and two extra bags. I never had more than that infront of my house. …
The clerks operating the scale will not tell you what rate they are charging. I had a fence with a few painted boards (like, maybe 5% of my total load), and I was charged the highest rate possible. It feels like they enjoy ripping you off. It’s their little power. I wish there were an option for zero stars.
Not sure where all these positive reviews are coming from but I wouldn’t doubt it if Western Disposal writes their own reviews or pays a PR firm to write them. Anyways, just avoid this company if at all possible, as they have the rudest …
Haven’t had a problem with trash people or customer service, but Boulder has let these rates get ridiculously out of hand. Make sure to never overfill your container. Putting a bag beside your can because you don’t have enough room will get …
I have no idea why anyone would give anything but 5 stars to Western Disposal. The customer service there is amazing. Everyone is as helpful as can be…whether when dropping off yard waste or the garbage truck drivers who smile and wave. …
Contractors watch out Western now measures their cubic yards quite small. The price of their compost has nearly doubled in the last week and no more discounts for contractors. For disposal service Erie landfill might be worth the trip.
Wow! I find it hard to believe the negative reviews I see. I’ve been a direct customer for more than 15 years and an indirect customer for much longer. Home service is always as expected; I’ve seen drivers get out for piece of paper that …
Since starting service later 1999, I only have had a need to call the firm twice. BOTH times, I found the conversation cordial and the issue resolved. …
Initially, I had several poor experiences over a relatively short period of time (2 or 3 years ago), and had posted a review to reflect my experience. However, since that time, I have noticed a change, and figured it was tome to update my …
Terrible customer service. We moved to the area recently and multiple times in a row they skipped our recycling bin (on their scheduled pick up days, not a holiday) and other pick-up materials. Customer service didn’t do a thing to contact …
I was inspired to write this review due to all of the whiny, entitled reviews I saw on here!! Grow up, people, if your garbage is overflowing every week, just stop buying and throwing out so much cheap junk and prepackaged foods! Don’t …
We have had Westerns services for numerous years now. Always been up front and honest with pricing and reliability. Have had a few times our trash wasn’t pick up, but we called and it was immediately scheduled for pick up. The drivers have always been courteous and respectful to our property. You have a life long customer
Western Disposal is one of the best, most caring and efficient waste disposal services in the area. I use them for my personal trash, recycling and compost pick up and also use their transfer station daily for yard waste disposal for my …
We have always received excellent service from Western Disposal. They pick up our neighborhood trash, compost, and recycling. The drivers are uniformly professional, courteous, and effective. We live in a neighborhood where turns can be …
This review is regarding the drop off yard for trash and yard waste in Boulder, Colorado Although they have just recently moved locations in 2022, the new location has even worse traffic issues when trying to leave the yard. I’ve regularly …
I’m leaving this review because I worked 6 years for this place and they’re thieves. When I was doing a route 304 in Boulder, the area of the university, these supervisors were always mad because I never charged extras. But I never charged …
Here they are again this morning, dependable as always. They tend to come the same time every week which is also a consistency I appreciate. We switched to this company several years ago after having 2 other companies that would skip …
I switched to Western Disposal for my residential cleanup maybe a year and a half ago, and I’m so glad I did. They are always on time, they never miss my trash or recycling, and they are very communicative. Prior to Western, I had been …
Dropped off a load of clean construction lumber, very easy and affordable. In and out in 10 mins.
My credit card number changed, and the online payment system is so convoluted I tried twice to change it and neither time worked. So then they decided to stop picking up my trash. The customer service lady was unapologetic, as if I was …
Our trash man was abusive and thought he was the trash Gestapo. He threw tantrums and threw cans around because we were told the wrong schedule by customer service when we set up service. He left nasty notes on my cans and would leave the …
I am on the Wednesday schedule E and the compost just was picked up. I wanted to commend the driver for working hard to get the frozen leaves out of the bin I presented. …
Fabulous staff and always smiling. Fees are average but dumping bricks and rocks is expensive.
The lady working there advised me to go to Erie (Front Range) dump as it’s a …
Western Disposal never missed a pickup like Waste Management did several times and refused to come back and pick up my trash. Support a local business that is reliable.
Can you say “M-O-N-O-P-O-L-Y?” I have no specific complaints about customer service from Western Disposal at this time. My primary issue is the cost. The rates are outrageous, and there is simply no other option for residential, weekly …
I put my trash can out every Sunday afternoon. I have had to call dispatch several times to let them know my trash wasn’t picked up. When they call the driver, he says it wasn’t out by 7:00 am. Obviously he doesn’t look because it’s always …
I have been a commercial and residential customer for 28 years and Western has never failed in their service. After the 2013 flood they came through with flying colors. Every employee, from the drivers to the people at the transfer …
Why does the message that plays when we call go from ‘Press One’ to ‘Press Three’? Why isn’t the option to reach dispatch ‘Press 2’ since it’s the second option listed in the message? …
During the flood I had to remove my carpet and ;pad. At that juncture there was no word that the city would be doing this for free. I called Western Disposal to remove the rug and pad and the dispatcher DID NOT inform me that if I waited …
For the past few months they have billed me 5 dollars extra saying they had to take too much trash from my yard. My contract indicated one trash can and two extra bags. I never had more than that infront of my house. …
The clerks operating the scale will not tell you what rate they are charging. I had a fence with a few painted boards (like, maybe 5% of my total load), and I was charged the highest rate possible. It feels like they enjoy ripping you off. It’s their little power. I wish there were an option for zero stars.
Not sure where all these positive reviews are coming from but I wouldn’t doubt it if Western Disposal writes their own reviews or pays a PR firm to write them. Anyways, just avoid this company if at all possible, as they have the rudest …
Haven’t had a problem with trash people or customer service, but Boulder has let these rates get ridiculously out of hand. Make sure to never overfill your container. Putting a bag beside your can because you don’t have enough room will get …
I have no idea why anyone would give anything but 5 stars to Western Disposal. The customer service there is amazing. Everyone is as helpful as can be…whether when dropping off yard waste or the garbage truck drivers who smile and wave. …
Contractors watch out Western now measures their cubic yards quite small. The price of their compost has nearly doubled in the last week and no more discounts for contractors. For disposal service Erie landfill might be worth the trip.
Wow! I find it hard to believe the negative reviews I see. I’ve been a direct customer for more than 15 years and an indirect customer for much longer. Home service is always as expected; I’ve seen drivers get out for piece of paper that …
Since starting service later 1999, I only have had a need to call the firm twice. BOTH times, I found the conversation cordial and the issue resolved. …
Initially, I had several poor experiences over a relatively short period of time (2 or 3 years ago), and had posted a review to reflect my experience. However, since that time, I have noticed a change, and figured it was tome to update my …
Terrible customer service. We moved to the area recently and multiple times in a row they skipped our recycling bin (on their scheduled pick up days, not a holiday) and other pick-up materials. Customer service didn’t do a thing to contact …
I was inspired to write this review due to all of the whiny, entitled reviews I saw on here!! Grow up, people, if your garbage is overflowing every week, just stop buying and throwing out so much cheap junk and prepackaged foods! Don’t …
Called to pay my bill and the lady I dealt with named Jessica was unprofessional and very RUDE.
We have had Westerns services for numerous years now. Always been up front and honest with pricing and reliability. Have had a few times our trash wasn’t pick up, but we called and it was immediately scheduled for pick up. The drivers have always been courteous and respectful to our property. You have a life long customer
Western Disposal is one of the best, most caring and efficient waste disposal services in the area. I use them for my personal trash, recycling and compost pick up and also use their transfer station daily for yard waste disposal for my …
We have always received excellent service from Western Disposal. They pick up our neighborhood trash, compost, and recycling. The drivers are uniformly professional, courteous, and effective. We live in a neighborhood where turns can be …
This review is regarding the drop off yard for trash and yard waste in Boulder, Colorado Although they have just recently moved locations in 2022, the new location has even worse traffic issues when trying to leave the yard. I’ve regularly …
I’m leaving this review because I worked 6 years for this place and they’re thieves. When I was doing a route 304 in Boulder, the area of the university, these supervisors were always mad because I never charged extras. But I never charged …
Here they are again this morning, dependable as always. They tend to come the same time every week which is also a consistency I appreciate. We switched to this company several years ago after having 2 other companies that would skip …
I switched to Western Disposal for my residential cleanup maybe a year and a half ago, and I’m so glad I did. They are always on time, they never miss my trash or recycling, and they are very communicative. Prior to Western, I had been …