The Western General Group, established in 1954, administers mechanical breakdown protection to automobile manufacturers and retailers throughout the United States.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
5230 Las Virgenes Rd Ste 100, Calabasas, CA 91302
If I could give 0 stars I would. Took 2 months to fix the car and things were stolen from it.
Good service they worked with me and gave me what I wanted Adriana Delauluz has very good patience and great customer service
Non-responsive, ridiculously looooong time just to send adjuster out. 2+ months and no update provided.
I wanna give them zero star if possible! Terrible company and the customer soooooooo bad! I hope them close as soon as possible!
Bad service made me wait 2 hours and a half because the lady was by herself and she had to take a lunch
They don’t answer the phone, take forever to settle a claim and pay, and give different answers to the same question.
The exact opposite of a helpful company. I literally do not have the words to express how little they seem to care about you as a client.
crappy insurance company, got hit 2 months ago with a pregnant passenger and they are still working on paperwork and supervisor won’t state their names, very shady place.
I’m owner of Richie big rig truck repair .Western general will give u every excuse not to pay a claim the will lye to you n cheer you this ins co should be chut down
Very inefficient towards response to accidents. Zero care for their customers convenience; not professional at all. Would not recommend this place to anyone.
this has to be the worst insurance company in world ive been on hold for nearly 2 hours now and still no answer and when they do answer they just hang up
Terrible insurance they dont follow up after a collision,they take months to fix a minor accident they are not reliable would never have them again.
So far worst experience ever in the state of California we are required to have insurance my question is who requires the insurance company to do what they are supposed to do for over a month I’ve been dealing with this rude individual by …
Very very bad had a accident last year n still haven’t got my car back they should really stop givin people this Insurance when they purchase a car
I can’t get them to answer my call after one of their insured clients hit my car and the claim has been filed.
This is the by far the most affordable car insurance around. I was involved in an auto accident and they were there for 💯 …
There property damage team is very rude and inconsiderate the have you go through hoops and talk down to the customer I will definitely be contacting the better business bureau Candice is especially insensitive to any matter at hand and reluctant to allow anyone speak to her supervisor.
It costs me an arm and a leg for insurance and the service is awful, not helpful and I’ve spent hours on hold before to no avail. Worst insurance I’ve dealt with.
My car was hit over a year ago by someone who was insured by them. I still can’t ever get ahold of anyone. My car is still damaged. This insurance is a joke.
Western general sucks, had an accident with someone who had western general took them forever before I could put my car in the shop then it was stuck in the shop for a month and only reimbursed me for the car rental I had to put money up …
wait a minute don’t even thinking about this company it’s bad and the will not pay you to fix you car I had accident and i was waiting for my check more than 3 months and I still waiting Scam SCAM SCAM /
Takes 2 to 3 months for them to do something as simple a repair a windshield, horrible service, horrible treatment of their customers worst company I’ve ever dealed with.
Worst service in the world. Cant do anything over the phone with your policy, and will ream you financially… Don’t waste your money or time!
They are horrible my car has been ready for five days by the auto body shop and they still haven’t approved the fees but before said everything was all ready to go my collision happened two months ago and it has taken then two month to even get my car to the shop they have horrible customer service would not recommend…
Terrible terrible customer service. Will never use this company again. The agent om the phone was speaking so slowly it consumed so much time and was so frustrating. As well she was making me repeat everything i said and then repeating it herself.
Updated my address 4 times with them, they still mailed my renewal notice to old address. This company is so unresponsive and unprofessional
I’m a paying customer and this is the worst company ever do not I repeat do not make the same mistake as I have made by choosing western general insurance for coverage they treat you like you’re only trying to fraud them
THE PERSON I HAD A CAR ACCIDENT WITH HAD WESTERN GENERAL INSURSANCE THEY GAVE MONEY TO ME AND MY SON. AND WE DIDNT EVEN HAVE INJURIES WE TO TO THE HOSPITAL TO CHECK TOO THEY PAYED HOSPITAL BILS FOR BOTH OF US THEN GAVE CHECKS TO BOTH OF US FOR OUR SELVES.
These people are supposed to be on your side. You pay into an insurance policy month after month and then they hassle you and try to place liability on you (the client). I wouldn’t recommend them to anyone. Sorry 👎🏾. …
They claims rep Sheila that handled my claim was very rude and abrupt. The customer service was lacking and compation did not seam as if they have any.
you would have to be crazy to go with this insurance company this place is literally a joke .there is no logical reason to go with them .The staff is incredibly rude they tell you one thing and do another don’t waste your time or money with this company please.
They are a dependable insurance company but they will be going out of business within the month
I’m not happy with them but they’re cheap so here I am. Having to sacrafice good service for low cost. At least I’m “covered”.
Worst insurance company in the world they took 4 months to answer me, their insured hit me in a parking lot and showed me their proof of insurance showing Western General, I called to confirm over the phone that the person had insurance …
They’ve been increasingly harder to work with since the beginning of covid. Getting ahold of them to make payments is always difficult but its cheap
Worst insurance company… was hit on feb 2017 … and still can’t get them to resolve anything… Denise eckland is the rudest person I have ever talked to…
Very bad insurance was paying full coverage for so many years never had a problem got involved in accident was my fault and they wont help dont recommend them at all
Horrible car insurance!!! Took 3 months for them to give an answer after a collision & they’re not even going to cover any of it! I’ll have to pay to fix my vehicle. Also rude, horrible customer service!
Had car accident on 2, /29/16 three months ago still nothing done. No call backs left message for supervisors with no return calls. Do not get this insurance.
Was promised a call back after filing a claim and never recieved one. Called customer. Service and got the run around the service rep ended up hanging up on me..
Horrible take no one answers my call or has called back. I have a claim and they have done nothing about it.
Please don’t be customers with these guys, they don’t know what is the role of insurance. Actually it is fake, this isn’t an insurance company. I promise you they stole all my money.
HAHA this insurance is a joke.
there customer service on the phone is trash you have to wait like an hour to talk to someone and then transfer you and have to wait another hour.
THIS IS THE WORST INSURANCE COMPANY EVER!!!! THE OPERATORS ARE RUDE, THEY BLIND TRANSFER AND HANG UP ON YOU! YOU ARE UNABLE TO SPEAK WITH ANYONE ABOUT YOUR CLAIM UNLESS YOU ARE WILLING TO WAIT ON HOLD OVER AN HOUR. ANYONE YOU SPEAK WITH AT THIS COMPANY IS THE RUDEST.
I have it like 240 Dollares for they could never for get abouth and pay my car
I urge you not to get this insurance, it is horrible, i was sold this insurance when I leased a car there they told me it was a good insurance so i kept it never thought the car would be in an accident but it was, they never try to get In …
Handled my Clain in a timely manner legally they have 30 days so it worked out alwright great rates. AS LONG AS U HAVE 5 OR 6 HUNDRED FOR THE RENTAL CAR WHILE U WAIT IT WORKS OUT
TRASH!!!! I can’t believe these people have jobs; actually I can’t believe this company is still in business! They have no integrity whatsoever and the claims process is not handled in a timely manner. They are unethical and perform in bad faith. TDI will be hearing from me.
DO NOT GET THIS INSURANCE..IT IS A SCAM!!THEY TAKE YOUR MONEY WITH NO COVERAGE..I HAVE A PENDING LAWSUIT AGAINST THEM AS WE SPEAK…IF YOU NEED ANY INFORMATION ABOUT THE STEPS TO TAKE ABOUT GETTING YOU SITUATION HANDLE. CALL THE BOARD OF INSURANCE. THIS COMPANY IS GOING DOWN I PROMISE
This is the worst company of car insurance I have ever been involved with I am surprised how the national assurance agencies have not shut down this company
They have horrible customer service and not there to help you when you are in need of assistance especially in a car accident
Charge you $10 if you pay online or over the phone. They want your card on file. Don’t offer a lot of coverage.
Asked for a copy of proof of insurance. Just had my name on it when gf wasa added driver but she wasnt on anything. And it took 3 weeks for this paper to come to
Worst insurance ever! They don’t care that you have no car to go to work you pay full coverage for nothing bad bad service. I don’t know this place is still open. It’s been 1 month since my claim and they seem to do NOTHING!!!!
If your determined to get all your settlement quick it’s best you go and get things done yourself and keep your paperwork organized.
I was trying to be patient at first but they jump you around from person to person then one tells me one thing and the other a different thing??? Some of them are rude and don’t care about you. I’ve been waiting for my car for over a month. They are slowing down the process.
They pass you around and you can’t get a hold of anybody! They suck……horrible service and I’m willing to pay more money justvtobgetvrid if them. I will make it my mission in life to make sure they go out of business forever.
Holy cow, i am a business owner and i talk with customers and other business owners daily. I HAVE NEVER! heard someone so rude on the phone over a simple question! STAY AWAY!!!! this company is a SHAM! CANCELED IMMEDIATELY!
Worst car insurance ever. I had an accident and they say they were going to cancel the insurance and reimburse my money cause they’re over charging me and I got a check for $2.00.
This insurance sucks, I’ve been waiting for almost 2 months to get my car fixed, I literally call everyday and they tell me “its Under review” can’t believe a fender vender can take this long and who knows how much longer to get it fixed, I might just follow a lawsuit against them
Just leaving this because everyone else obviously hates this insurance company and I hate companys that have horrible service and don’t care about customers. I have never had this insurance, and I have decided not to look further into because of the horrible feedback.
beware of these swindlers that they pay the insurance company a month-to-mesy when you have a accident don’t get paid for your damages and only do not answer the phone I would not recommend it, and all the victims we are holding a demand to this insured in court in los angeles for defrauding their clients
If I could give no stars I would. absolutely HORRIBLE company!!!!! have been fighting with them for 3 months after my collision!! extremely rude customer service agents. STAY AWAY FROM THIS COMPANY!!!!!!!
ZERO STARS!
filed a claim on March 17th. it’s been almost a month and they still haven’t looked at the claim. been carless for almost a month and they won’t even supply me with a rental.
If I could leave -5 stars I would. We were hit by one of there insured individuals who was ticketed for hitting my kid from behind and they declined the claim.
i just got a quote for this insurance company had to call my representative back because these review got me scared I’m so unsure now the price I was given is so reasonable but if this experience everyone is seeming to have they can quote me much less ill stick around I’m a good driver 🙂 lol wow not one good comment smh
This is THE WORST COMPANY POSSIBLE I cant emphasis this enough. They are rude and juggle you around when you call example…. oh let me transfer you to this person and so on….. …
They first try to deny my claim as quickly as possible when they thought they had a reason after finding out they did not it took over 90 days to settle this claim it impacted my credit score and also cost me excess amount of rental car …
By far the worst customer service I’ve ever had to deal with over the phone. If you are calling them incessantly, you’ll never get a call back. If you ever manage to get a hold of anybody, they’ll never have an answer for any question you might ever had. Stay as far away from these imbeciles.
I don’t know how can a company like this can exist, even If I make my payments every month they would cancel my insurance. I paud for 2 months so i didn’t had to make any payments and they just cancel my policy
I recently had my car stolen and I still haven’t herd back from anyone, they have been good for me but once it involves needing them I haven’t herd from them yet
Horrible business!!!!! I don’t understand how this company is still allowed to do business in this country. Reported a claim over 5 months ago, have yet to receive a single call from anyone. To get a status , I have to call every day for …
I’ve been waiting for over 2 and a half months for a return check for my last payment and haven’t received it it’s over 130$ that they owe me and all they tell me is it’s on its way … they are quick to take your payments but super slow to return them this is a horrible company
This company is a joke. Please, please, please do not give this bunch of crooks another single cent. These people need to be reprimanded for how they treat their customers and realize that insurance is supposed to help people, not cause them more problems! Utter disgrace.
This place is filled to the brim with fraudsters and criminals who couldn’t handle a real job. I believe this company should be investigated by the federal government for their fraudulent activity. Each one of their employees has a hand in scamming and ripping people off.
1 star is one too many for this company. I read the reviews before I got them, thought these were bitter people and went ahead and got them. Worst mistake ever. Please reconsider.
Worst insurance company. I was doing my payment by online and the website isn’t working as fast as well. Worst payment options the team are very rude I’ll change the company as soon as I can.
Only reason its one star is that they don’t have zero Starts. Honestly, WORST insurance company i have had. Extremely Rude, Not organized whatsoever, they lag like you dont have a life, no one there knows what they are doing. If you’re reading this I urge ypu to stay away from them.
Western General is one of the worst companies I´ve ever done business with! I advice anyone to NOT stay away from them! They cancelled my policy without notifying me. Their customer service was awful and the representatives were very rude.
Worst insurance ever, don’t even waste your money
An addition again, the workers at this place are extremely rude. How do they let people speak like this with the most awful customer support.
Got rear ended by a person driving a car that was insured by this fake insurance company, Western General. I filed an online claim against them and a rep from Western General called me a day later, and said their customer “did not have …
Had an accident 9 months ago, signed the car over to them 8 months again and I just got registration renewal papers from the DMV, some employees would rather fight with you than send you proper paper work.
This company helped me when I first got my lisence back from DUI they were cheap and affordable,although during this pandemic I had lost my job and they did not want to work with me so I attempted to reestablish insurance a few months later …
Extremely rude an unprofessional. It took a whole month to process a refund in a policy that was canceled within 24 hours. The “processing fee” that was withheld was 60% of the premium. They are an absolute scam and I am reporting them to the BBB.
This western insurance has the worst customer service!!!!! I have been calling multiple times with a hold time of 30 minutes or more time wait and still can’t get a live person!!! I had 2 customer service representatives answer in the past week and for sure don’t know what the hell they doing!! Won’t ever try calling again!!
I have to say that the Western General Insurance Company is the worst insurance company I have ever expirienced. I almost need spend about three hours to get connection when I call their phone today. I can’t get any satisfied answer. Why hasn’t the company gone bankrupt yet?
This is 3 time they call me to be here 10 am morning but I have to wait 3 or 4 hours to see doctor and all the time even u have an appointment u have to wait 3 or 4 hours I wish there was negative star they dont deserve one star I have …
Absolutely horrible customer service!! Ive called every day for the past week and get the same answers. Nobody knows any information except for “it usually takes a few days” well 21 is a little more than a few. …
This is the worst insurance company I paid for 6 months in full and 3 months in they told that they hired there prices I by a lot and I needed to pay more than canceld my insurance. I already paid for the 6 months !
I have had my liability insurance with them for a year now and they gave me quite a bit of a lovely discount for being with the company for a year.
Im dealing with them too some lady from there insurance did a hit nrun ..they won’t respond i have been calling to verify the ladies insurance n noone will pick up the phone…very bad customer service n yes the reps are very rudeeeee
This insurance company is the worst of the worst……Honestly they have the worst customer service ever and I do not know how this company is still in business. I had an accident on May 5, 2017 and still have not received a response regarding my wreck….If you can avoid this company please do….
1700 my insurance for the whole year I tried to cancel my insurance after just a few months they did not cancel it didn’t uncover my vehicle damage they did not give me a refund although they didn’t charge me for cancelling supposedly and I …
These guys are pathetic they don’t handle any of your stuff properly and they’re excuse of the problem is it was a glitch in the system, I am out thousands of dollars because of this company. I can’t wait for them to hear from my attorney …
Very bad insurance company . I’m having a hard time canceling my policy . People from western general say I need to call the broker to cancel . I call the number they gave me for the broker and the lady on that end keeps transferring me …
We just got off the phone with A representative and he couldn’t be more rude. “Speak up or slow down” “ let me talk” glad we aren’t with this insurance anymore. Not recommended.
Is to much time to file and solve your claim, mine is more than 45 days and they seem not to care about their service. I will find a better insurance company!
Filed a claim 10/17 it is 4/18 and still dealing with them no response. They asked me for more information sent it over claimed they never received so tried to close my claim. I later called and argued with them come to find out the email …
I wish I did my research before agreeing to get insurance from them. I had such a horrible experience with this company. Save yourself time and grief, and don’t do business with them. They will not answer when you call either! I wish I can give them no stars at all!
If i could give 0 stars I would, this had got to be the worst insurance company i have ever dealt with …
Truck was stolen, I had full coverage and everything. They dodge EVERYTHING, here we are fast forward 3 MONTHS and still nothing.DO NOT GO WITH THIS COMPANY pay the extra few dollars for a LEGIT company.
This insurance company is a joke I wish I could give them no stars, they don’t help you they hang up on you they put you on hold and don’t return, they are also proud of there low quality just ask them if you can get a answer before they hang up on you.
DON’T USE
This company doesn’t even deserve one star! HORRIBLE customer service! Horrible insurance! Everything about this company is horrible! DO NOT go with this insurance company! Just look at the reviews that just proves it all!
This is the worse insurance out there!! do not buy this insurance . they will not even pay full policy limits if the accident happen out of the State of California!!! be careful… don’t buy an insurance that will not cover the damage on your car or someone else vehicle.
I don’t understand the negative feedback, i filed a claim with them and they handled it fast and professionally, Byron my adjuster is great , i strongly recommend.
Horrible service as well as customer service. I will be canceling my insurance after December. They do not follow up quickly after an auto accident at all, I had an accident in May of this year and just heard back from them this month (Its November!!!). How do these people stay in business?
It is a nightmare trying to get in contact with a representative. I pay for roadside assistance and unfortunately I still had to end up paying for a tow. I do not have updated insurance cards and have requested replacements several times. I do not recommend this company
A total nightmare! Was hit by their insured driver and it’s going on 6 months of foolishness. The driver was at fault, acknowledged it, but it’s still taking forever to get a check.
A remarkably rare combination of ineptitude and dishonesty. By far the worst company I have ever dealt with, not just in the insurance industry, but ever. I filed a claim the same day as the wreck; it took 5 months to get resolved, and I ended up getting screwed. You will, too.
Unbelievable. Get your own insurance involved as soon as possible. You will be left in the dark and nothing will be done. No one is helpful in any way. They simply stall the process and hope you’ll forget the whole thing. After multiple …
Do not go to Western general for insurance! They are horrible! I’ve only had them for a month and had horrible experiences with them. They can never find my policy. I paid $250 to start my payment was suppose to be included then this time …
Worst insurance ever. I would not recommend this insurance at all they take your money and when you get into an accident ? Yeah good luck they don’t call you back , no communication .. go to gaico.
Very bad service, they don’t follow up quick after a collision. It’s better to pay a littke extra. I am still waiting for them to contact the other insurance after 6 weeks. Don’t waste your time and money.
THE WORST INSURANCE COMPANY….THEIR INSURED BACKED INTO ME—-This happened in August of this year- I have received one letter but they haven’t called or conacted me. I have been through 4 different adjusters. They keep encouraging me to use my insurance. They are TERRRRRIBLE.
The worst experience ever bought my car from car Max and the agent suggested to this insurance, when it came to customer service they are horrible. This is difenitly seems like a con artist put his company together, they spend weeks contacting you after a accident.
Terrible company. Denied my claim due to the fact that my engagement/marriage didnt go thru and since i had been paying for a couples/married policy (which apparently has a discount) they turned it in as fraud. Stuck here with a totaled car. Will never recommend this company to anyone. Save yourself!
Car stolen and recovered the 5th and claim settled the 24th and offered 2800 when even cars resale value on kbb was 5k. Dante was rude saying it didn’t need to make sense to me why I got the appraisale I got
I understand you are all busy but I am a customer who pays for insurance so where is my insurance when I need it. My car is in the shop and I have no idea how to get a rental car. Western General Insurance Company I’ve been on hold for 30 minutes now.
i got this insurance from my Galpin Honda and get it for free 1 month.
i got hit-n-run by car and mine is crap now.
i call for the claim departmen and know what ? …
The worst auto insurance I’ve ever had. I put in a claim number in January and we’re in the month of April and it’s still pending. They never call , you have to constantly call them for updates !!!
I couldn’t believe how incredibly rude my claims adjuster was. I was helping my sister in law and the adjuster was so unprofessional and straight out disrespectful. She actually started complaining because she has a lot of work. I don’t know how this lady still has a job. Horrible representation of a company.
Ridiculous! I was on hold for over an hour to be given an appointment for the next day. I was never given an adjusters name, they were supposed to call me and I never got a phone call. Can’t wait until this is done to switch to a better insurance!
This insurance will take your money one way or the other after renewal went from 97 to 111 when asked the reason the c rep asked me to call the broker, I didn’t call to cancel to get around the cancelation fee but they sent a “final …
It has been three weeks since their insured hit me and I still do not have a repair started. Also they so not return calls or provide a car to use. BBB rating is D- on a scale of A to F.
There is no negative point to give theme, not deserved for one star!
This is the worst insurance company i seen in my life, the customer service they never follow up, rude customer service. …
I filed an insurance claim against them, and they are the worst. It’s been over a month and they still haven’t approved my dealers body shop estimate. They’re customer service is horrible, they hung up on me several times. This Agency shouldn’t be allowed to operate.
The worst insurance company ever, please for your sake don’t use this insurance company, they are no help at all, they don’t care, they have you do everything on your own and have hidden costs that they never tell you, until you have to pay …
If I could, I’d give ZERO f**king stars for a horribly run company that routinely has me on hold for at LEAST 30 minutes, transfers me around from dept to dept like a doobie at Coachella, and then disconnects after the third time I get …
worst company. i got hit by a lady over four months ago, they still have not paid the claim. this company has the absolute worst service. if you call you will be on hold for at least an hour. they do not assist you in any way shape or form. FILE A CLAIM WITH STATE INSURANCE COMISSION. these people are crooks.
if i could give 0 stars i would !! my car was hit while parked a couple days ago while on the street so i called police and then filed a claim , the next day i call to speak with an agent and she had the nerve to ask me why i had the car …
Deason the guy/girl is very rude. You can never get in touch with anyone. The worst insurance company I have ever dealt with. You ask to speak with a manager and they magically appear to all be in meeting at the same time. Then you …
The worst insurance ever it has being a nightmare I was involved in a accident over 2 months ago and they denied my claim and reinstated my policy. I have being paying for full coverage .now I’m stuck with very high collision repairs . …
THE MOST GARBAGE INSURANCE COMPANY!!! It took two weeks just to actually speak with my adjuster, two weeks after that my car had finally got inspected to see if it was toddled or repairable. So it was repairable but apparently it takes a …
We were rear ended by a Western General customer. After the accident the customer called and reported the accident to their insurance (Western General). We contacted Western General to try and get the process moving along. Western General …
This company does not deserve any star. If there was an option for negative stars, i would give them negative 100. I wanted to file a claim and this lady put me on hold for over 40 minutes. I finally disconnected the call, and called back using the number she gave me but did not answer. I have switched to GEICO.
I have to give a star, definitely not worth the one. They are very rude and condescending. This is the company you use if you have no other choice. Please try not to have a wreck, even-though you’re using their service as insurance, it’s …
Customer service is non existent. I called to ask questions and got cussed, yelled and talked down to. Some half wit trick named tanisha. My wife then called hoping to get some answers or talk to a manager. And queen tanisha was rude and said that she was the Biggest boss around. Fully switching companies. They robbed me for 81.50
0 stars !My wife was rear ended by their insured [injured with a severe concussion, back and neck strain, as well as rib pain and asthma attacks ][car was totaled as well]and was first told that they did have insurance and that they would …
I was rear ended by one of their insured and the police report has assigned that person the liability. My insurance company has been trying for a month to get a response from Western General and they don’t answer the phone number. Luckily …
I recently received a claim letter from this company relative to one of their insurers. First, the letter was poorly written and did not reference what I am to claim nor did they provide a case number. Secondly, I will not send personal …
I’m becoming accustomed to their hold music. I find myself humming it at night. My brand new 2017 car has been hit by one of their insurers. They haven’t yet to assign me an adjuster for my claim. They have never called me back when they …
I wish there was less than one star I could give them , because for this kind of bad faith Inshurance company even one star is more than enough. I was in accident and they took 7 months for the decision and meanwhile made every possible …
This company is absolutely HORRIBLE!! My car was damaged over a month ago which a claim was filed right away and all they have done is made up reasons why they shouldn’t cover the cost of repairs and just transfer me to another agent. I’ve …
That insurance company is so bad that they won’t even help their costumers with an accident claim with other insurance company If their clients purchased liability insurance. So what is the point to pay money monthly if your company is not …
Terrible freaking company. I had an accident in September and they are not even updating or trying to get any information about the accident. Then my wife who is also on Policy got rear ended, not even her fault and trying to sweep it away and say she did it. Screw this company.
I am at a loss of words to how this company operates . Person who rear ended me 2 months ago has not even given a statement according to them. He also speaks Arabic so it makes it hard to get a translator to reach him. Of I could line …
Avoid at all cost! They only care about your money! They will never help you! And will cancel your policy anytime they want. And by the way, you need to pay $350 to make a policy. THEY HAVE HIDDEN CHARGES! Might as well get Progressive, …
got hit by one of their Insured. have not gotten anything fixed had to call to find out what’s going on…. wait time 30 min. guy on end of phone was straight to point. I have went to body shop of their choice and gotten a estimate. a month …
Do not use this company! Worst experience I have ever had with an insurance company! It took them over six months to pay a claim. Their staff is rude and unhelpful, and will not return your calls. If you already have a policy with them, start looking for a new one.
Worst insurance ever. Went through a broker and western general insurance company was the cheapest for full coverage. Their “full coverage” was only covering the vehicle. They say full coverage is used loosely. No bodily injury, no …
This is the worst insurance anyone can possibly get. Impossible to deal with. Attempted make payments and they never go through even though accounts are in good standing. Automated billing never worked. The only time they contact you is to …
The at fault driver who hit me had insurance through Western General. I called them to file the claim and after I finished the claim I was transferred to a horribly cold and obviously clueless woman named Elaina whom I was told would be …
This insurance company is a joke. They are unresponsive, unhelpful and a total headache to deal with. I was in a car accident earlier this year and dealing with them was MORE stressful than the actual accident. …
This is absolutely the worst auto insurance company ever… I filed a claim over 3 months ago due to my car being stolen and my claim still hasn’t been resolved. If I were able to give a negative star to this company I would. Please beware of this insurance company total rip off!
I started claim since last year December and sent my car to body shop at the beginning of January. I thought I finally can finish this. However I was too naive. This insurance company is slow on all the process and I already waited for …
I submitted a claim on Feb. 16, 2016.. I am still trying to get my vehicle out of the shop with no success from Western General. I have tried contacting my adjuster every hour on the hour for 2 months now and as of today still no reply. I …
I cancelled my policy 2weeks before my renewal date, Western General still went ahead and auto charged my bank account for $215.53. I contacted them and they just want to give me a partial refund! Money Hungry company!!! Western General is a joke!
SOOOOO BAD, ZERO STARS. I was hit by a western general customer on July 4th 2017 and have had the worst customer service experience ever. Conflicting stories on the status of my claim, various hang ups on payment which always are magically …
By far the worst insurance company I have ever dealt with. My car has side damage their person’s car has back bumper damage but they determined I rear-ended their car. Insane. Horrible customer service and speak to you like you are an …
Be careful this is NOT AN INSURANCE COMPANY they tke your money. Basically they steal and once you get into an accident they deny the claim and send you a check. THIS IS A FRAUD. FRAUDULENT INSURANCE. THE LAWS WILL HANDLE YOU SOONER OR …
Back on 6-17-2017 one of their clients sister was driving a car “insured” (and I use that term loosely) by Western General. We reported it immediately to our insurance company and then to WG. They claimed they had no way to get in touch …
I’m here said that I need converted of this YUKON GMC that crash me in the 8-29-19
Need to get pay. He was looking to eat on west south way and I was passing by driving west SOTO and SLAUSON AVE.
Horrible service!!! I didn’t want to give any stars but I can’t post with out it. They never follow up on claims. They claimed that my insurance was rescinded in January but I have been receiving payment requests & making payments for months. Also they are more concerned with their policies rather than the people they insure.
Hang up the phone, these people will collect your info, sell it and even after you get insurance continue to call you nonstop. They can be blocked because they spoof numbers. Hangup.
So mad!! My car was hit and ran on my way to work On December 7th and i still have NOT heard anything on my claim. I have to call and ask someone to advise me on the status. Most the time no one has anything to say besides, the process has …
HORRIBLE service!!! Got into a fender-bender and called my insurance (western general) No Answer, No Call-back, nothing! I called back-to-back and left voicemails just to find out that they disconnected their line. The guy that’s vehicle …
Worst Insurance company EVER. They will not answer the phone, or they put you on holder for 30 minutes plus & then hang up on you, NEVER return messages. Was involved in an accident with one of their insurers & 3 weeks later still waiting for a response from them. And giving them a star isn’t even worth it.
Not the insured but the victim. Victimized mainly by their poor customer service and failure to follow up. I realize they may be a cut-rate insurance company but why are they still in business. This review is to warn their customers to …
Straight garbage! Can’t believe this circus show exists on the market. It takes you over a year to resolve a claim which your party was responsible for. Carrying this claim on for unnecessary amount of time. Good thing my real …
The BEST third party insurance company I have EVER dealt with… Seriously. I am very skeptical when it comes to trusting people, more or less insurance companies. However, I recently was in an incident where I was rear ended at a stop …
you only find out if you have a good insurance company when you have been in an accident and need to make a claim.
take my advise and do not go with this awful awful insurance company and go …
Absolutely the worst customer service I’ve ever received. I was hit in Feb 2018 by a man who is insured through Western General. 4 months later they have not been able to give an update on the status of the claim. Every Representative says …
This is the worst auto insurance company I’ve ever known. In fact, at every point of contact they show to you they exist to extort their customers. You cannot contact them via email or their website. The only access to the coy online is when they want to remit from you. They do not portray any aota of ethical standards.
first of all it’s like pulling teeth just to talk with someone. Also recently had a gap claim and was completely screwed. They were suppose to pay off my balance but only paid about 10% of it. I actually paid more in monthly notes to gap than what they paid off in return. This gap insurance is a joke. Don’t waste your money or time.
Give you the run around and just voicemail. I filed a complaint with Texas Department of Insurance tdi.gov they called quick. Were debating whether their policy holder was covered after I was rear ended and hurt, his policy started March 2 …
I can echo all of the one star reviews! This is the worst insurance company I’ve ever had to deal with. 5 days of calling them concerning a collision their client caused, totaling my car, I’ve got nothing but a run around. I finally stopped …
Worst experience I’ve ever had. Their reps are unhelpful at best if not flat out rude. One of their insured hit my car and I only have liability, so I have no car and no way to get one. They told me I can’t get a rental or any types or …
This is a horrible insurance company. If you have a claim they do everything they can not to pay. My car was parked and hit by one of their insured. After a month they refused to pay to repair my car and only offered 56% of the cost to fix …
Wish I would have seen the reviews before getting this insurance. Too many issues with them raising my insurance prise without tellimg me and not being able to accredit it or refund me because this was their fault a broker can only do so …
The worst experience I ever had and still having it (((. I got this “insurance” from Toyota Hollywood as a one month drive off insurance. Recently had an accident, contacted them, they give me adjuster and her number, but i never heard from …
Time for a lawsuit!! A lawsuit will be the only way to see justice at this point. After yet another attempt BY ME, since no one from their office ever reaches out, I finally demand a supervisor after being told yet again nothing is being …
Terrible customer service! Very rude agents, and just unprofessionalism all around. When trying to get answers from representatives they give you a tone like your annoying them. Have been waiting for a claim for over a month have been given …
They are not even close to one star!!! This Insurance Company is the WORST!!! Their insured hit my vehicle while it was parked, back in Nov. 2016. It is now Feb. 2017 going into March and NOTHING has been done about my vehicle!! The …
File a complaint with Texas Department of Insurance!! This has to be the WORST insurance I’ve ever dealt with in my life. I was rear ended by a person insured by them, and they would not pay, even with a police report clearly stating that …
Absolute worst insurance company on the planet. My bumper went unfixed for 6 months, they don’t respond to emails in a timely manner (ie EVER) and they are overall unprofessional. No matter how much they “save” you, it will never amount to the frustration they put you through. I wish I could give them zero stars.
WORST COMPANY EXPERIENCE I HAVE EVER HAD!!!! IF YOU GET HIT BY SOMEONE WHO HAS WESTERN GENERAL INSURANCE, BE PREPARED FOR YOUR CLAIM TO BE RESOLVED BETWEEN 9-12 MONTHS. …
These people are a nightmare! I have been with them for 12 years, had my first claim in June. The front fender on my brand new truck was damaged in a parking lot. It’s been over 6 months & they still haven’t had my truck fixed yet. I filed …
worst insurance EVER. i have a family member that got this insurance because it had the lowest monthly payment. well, she got into a car accident and her car was held for a month with NOTHING being fixed or worked on, and is now going on …
If I could give a negitive star I would. Got in to an accident backed into in a parking lot. Other person did not have insurance. Called Western general. It’s now been two months of phone calls to them to even get a claim started. I have …
Your website is horrible. I can’t see any details regarding my policy. Recently filed a claim and you closed my case because the agent couldn’t reach us by phone after 2 days. We never received any phone call or email. We had to call …
I called as soon as I got a NEW car to notify my broker that I no longer needed coverage back in February. She quoted me a price for my new car and I declined because it was too much. So I started a new policy with Progressive. Come the …
Worst service and Insurance company I have ever dealt with. Adjuster Candy Solaris and Supervisor Leona have been given me the run a round for 3 months. There client backed into me showed myself and the police her insurance policy. For 3 …
It’s unfortunate that this company is still in business. I was in an accident over 3 weeks ago and my claim rep has not contacted me once about my claim! instead, I have contacted them repeatedly and have gotten the run around. My car is …
They’re excruciatingly slow with claims. Their client backed in to my wife three months ago, in that time they’ve asked us for info on their clients vehicle that they should already have or that only the client would know. They’ve sent us a …
The is the worst insurance ever. They do not want to cover my vehicle even if it has full coverage insurance. My husband was not in the policy because he didnt have license because he was new to the country and because covid had the dmv …
If I could give them “0” stars I would. The worst service ever. When I was hit by a driver in November, it was a nightmare having to deal with them. It was easier working with the other drivers insurance company. I left so many voicemails …
TERRIBLE-AVOID being insured by this company at any cost. I was a former employee(thankfully for a short time), and I have first hand knowledge of their unprofessional and despicable practices. I was reminded of the company so I actually …
The worst insurance company i have ever had or dealt with. They are crooks and will not pay for your accident damages and in fact will find any excuse not to pay. I wish i would have read these reviews before i purchased my policy. …
As everyone else has stated, this company is by far one of the most unprofessional and horrible companies I’ve ever come across. I will not go into great detail about the unpleasant experiences I’ve gone through with them (for over 6 months …
This is THE WORST INSURANCE COMPANY I have ever seen. If I could’ve given them zero star, I would’ve done that. Due to their multiple delays it took me 45 days to fix my car (30 days to accept the liability and sending the check and 15 days …
This place is the LITERAL worst. Hopefully you never have to deal with these people. Honestly taking them to court is a much faster solution and you’re more likely to get your reimbursements back. They have ignored me for weeks and I barely …
I went through hell with their roadside assistance, it took them 8 hours to get a towing company to pick my car up. They were quick to charge me the overcharge for the extra miles but lacked help when it came to actually getting a towing service for me. I hate them.
Don’t use this company. One of their insured drivers hit my vehicle. She spent an horr on the ohlone waiting to be connected just to get a claim number. 2 months later both she and I ate still having to call regularly go get them to do …
This has been the absolute WORST insurance company I have ever dealt with. The person at fault has Western General (luckily I have PROGRESSIVE), and not only did they not come out to adjust my car after not being able to drive it for two …
THE WORST – absolute WORST insurance company you can possibly get. In case you need to reach customer service expect to be on hold for over 20 minutes – GOD FORBID you get into an accident – do not expect for your car to get repaired soon …
This insurance company will do everything in their power to not pay out. Of one their insured hit us and it took 6 weeks for them to come to a conclusion on whether or not their client was actually covered, and the only reason I was able to …
Would give zero star if possible. Has my account set up for Auto pay then 10 months into my policy they stopped taking auto pay from my account for no reason. And worst of all they took 6 months fighting with them to get my insurance cards. …
This is the worst insurance I’ve ever had to deal with. My car was rear ended by their client and it took a month for them to get back with me. No one ever called me… I just received a check in the mailed settling my claim. I call the …
I do not recommend this company. Save your time, money and hassel. Worst insurance company I’ve ever had. Disrespectful, rude, an awful customer service. Didn’t get my bill half the time. There dropped me twice without notice. Didn’t even …
DO NOT GET THIS INSURANCE.
I was going to say I wish I could give them ZERO stars, but the truth is I have been able to speak to one helpful person. This adjuster is not even the adjuster …
***** BEWARE OF THIS INSURANCE COMPANY****The worst insurance company I have ever had insure me. I am not having to hire a lawyer, because I was involved in an accident in April of this year and they decided to drop after the accident. I …
Nothing short of con artists. A miracle they are still in business. Do not, I repeat DO NOT buy their “coverage”. Check their google reviews to see their long record of bad-faith, poor business practices and leaving their policy holders …
One of their clients rear ended me 10/29 Literally a month ago and nothing has been resolved I’ve called them atleast 15x for an update on the claim. It’s always something they need I do whatever they ask and still nothing. They never have …
0 star. My husband got into an accident and the other driver was at fault. The other driver has this insurance. Both my husband and the other driver turned in ALL documentation. Everything this company asked they gave. But somehow this …
i got in a car accident april 3rd, today is may 9th, ive called every single day for updates, and just today they transferred my claim to a total loss adjuster.. and still she said to wait 2-3 days for the final amount. Also, did not cover …
They are a terrible company. If you try to get anything done with them directly, then forget you will get any help. They are useless and always refer you to the broker for everything. They renewed my policy without my authorization and I …
They are thieves! They renewed my policy without my consent and now don’t want to give me a refund. They keep charging me even after the policy was cancelled. Nobody knows what they’re talking about and they all keep giving different …
I will have to agree with just about everyone on the review. They should be shut down.. make sure you gather all the information if you are hit by one of there drivers. They will not pay. I am having to take them to small claims court. They …
Worse company I have ever dealt with! If i could give NO stars I would. At first I only singed up because I was rushed on time and I needed to get insurance quickly. After someone hit me I have learned how horrible this company is! Over …
Save your time and money with this insurance. They literally suck and their service representatives are rude and not helpful. They try charging you for things that they should be paying for and give you the worst time ever. I would honestly …
The paperwork this insurance company gave me, when I signed up, was very vague. It doesn’t give much information. I would say it’s more of a scam than insurance company. When I got my billing information in the mail, I noticed that things …
I was hit by one of their insured customers. March 6th, today is March 25th. the day the lady hit me i filed a claim with her insurance right away maybe 20-30 minutes after the accident. I took my truck to an auto body shop and had an …
If I could give this company a negative rating I definitely would. They will do anything in their power to not cover your claim. If you are looking for an insurance company that will support you and cover you when something happens do NOT …
If I could give zero stars I would! My car was damaged by a person who has western general insurance almost 4 months ago. They agreed that they were at fault for damages I paid for the repairs out-of-pocket and have still not been …
ROUND 2: One of your brilliant drivers drove into my fiancee. A MONTH LATER, although you have ALREADY ACCEPTED LIABILITY, the car still sits in my driveway, inoperable. Accident was Sept. 22, claim was filed Sept. 22nd. No check for …
Dealing with this insurance company is a nightmare. At first they said that they were going to cover my claim and the check is in the mail. After two weeks and no check in the mail. I call to check up on the status and then they tell me …
I am so stressful and unable to continue my Job because of this Crook Insurance company, I am not giving this place no stars. Accident was on Sunday, Oct, 29, 2017 and it’s been a month nothing! I am tired of being keep calling them to fix …
Recently bought a new car and enough prior points fell off my license that I was able to purchase legitimate insurance once again. I called them 3 separate times requesting cancellation, but couldn’t connect. Sent 3 emails and finally the …
please do not buy insurance from WESTERN GENERAL. this company is one of the worst insurance company I ever had. I paid full my insurance bill for 6 month, after 4 month they sent a bill to me for $191.00. I called and talked to manager, …
If I could rate 0 I would. Most horrible insurance company I’ve ever seen heard of or dealt with. Ever one of them is rude and gives you the run around. They make snobby rude remarks at everything you say. Every single one says they can’t …
Worst car Insurance you’ll ever have I had to pay for my own rental after taking my car to the body shop after an accident they never compensated me for my rental after I have talked to them and emailed them. They took me out from there …
This is the worst company ever. I was involved in a HIT & RUN with their insured. They have Horrible service. Never return phone calls. They take 2 weeks to look at my car another 2 weeks to approve. Then they screw me and the rental car …
Western General is biggest fraud company I have ever seen thair driver hit my parked car and another car parked in front of my car they didn’t accept liability for 4 months after they got reported to department of insurance they got worse …
DO NOT SIGN UP FOR THIS INSURANCE
Western General Insurance is the definition of a shady company. I enrolled for a policy and was never told that the policy was dependent on me not doing …
If I was able to give these people zero stars I would!!! this insurance company is a JOKE !! it has to be one of the WORST insurance company you can ever come across. I recently got into a car accident and I have a full coverage policy. …
This company robbed me. They wanted proof of my address since I had recently changed address and they told me step by step what to do. The last step was to take it to my adjuster and have him fix the address and then have him send over the …
My car was hit by my actual front neighbor and this insurance kept saying that they couldn’t get a hold of my neighbor. When I went over to talk to my neighbor, I come to find out that MY INSURANCE (Western General) never made an effort to …
DO NOT PURCHASE THIS INSURANCE!! If I could rate them zero starts I would! They are horrible, I have dealt with other insurance and by far this is the worst one (thankfully I was not a policyholder, the car that hit me had this insurance). …
Update: So it has now been nearly 4months and my car still has not been repaired or inspect by the insurance company. Made a few calls spoke with the worst representives on this planet and still not answer other then “under coverage …
This company is a complete joke. I was hit by their insured. They will tell you they are unable to get in contact with their own insured driver for weeks/months (in reality they are not even trying). I filed a claim with the BBB and I urge …
I want to give this insurance company no stars or -100! We got hit by uninsured driver and we have full coverage. We got denied our claim because they said we did not pay when we did. I read most of the reviews on here and it seems like …
The worst insurance I have ever purchased. They turned down my auto claim. Someone hit me and I provided the other party info but western general did not bother to contact this person on my behalf. So I ended up having to use my coverage. …
First review I’ve ever written.
This is absolutely the worst insurance company to work with. I got hit by one of their insurers FOUR MONTHS AGO, and they have yet to move forward. Even the …
My husband was hit by one of western generals insured. She had insurance we thought no big deal the insurance company will be contacting us. We waited no call… So we contacted them right away they gave us a claim number so we thought …
This insurance company is a joke. Pray you don’t get in an accident with someone who has this in insurance. My husband was rear ended at a stop sign by someone with this insurance. The accident was 4 months ago and the insurance company …
Ok insurance company unless you need to make updates like adding or removing a car. This can only be done at the office. …
I can say first hand that they do not care about their customers. I felt more attacked and belittled when dealing with an accident claim for this company. I do not want to get into the details of my accident in this review, but I can truly …
This place is a joke. I was hit by another driver and they took my car out to one of their lots. They freakin stole so much from my car, including my designer sun glasses that I had forgotten. When I contacted them for my stuff, they lied. …
It has been over three weeks since one of my vehicles was hit. We filed a police report for the hit and run. …
This company is awful. I was hit by one of their policy holders a month ago and I’ve had to be proactive and keep calling them. They lied and said they tried to call the policy holder but couldnt get hold of him. I luckily had his number …
I hope people continue to make complaints to the BBB and any other consumer protection agency, including local news to share their story. Their insured driver hit my car as I was going straight. The police officer clearly stated it was this …