Western National Insurance Group is one of Minnesota’s largest independently represented Mutual insurance companies.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
4700 W 77th St, Edina, MN 55435
I had a question on an auto policy and it was answered SUPER quick! Thanks WN!
Between advance insurance agency and this place . First of all learn to do your jobs the agent totally blew off taking care of an accident claim for 2 months and when they finally found time in there schedule they tried everything possible …
Easy to find
Loyal company
Courteous, professional, and prompt service
My girlfriend works there.
Nice people that answered my question.
Great place and employer!!!!
Great coverage!
Great place to work. I love it.
Friendly staff and willing to work with you
Very helpful people!
Great rates! Great agent! No problems.
Great company. Great customer service!
Beautiful building. Outstanding people. Great employer.
Had a very bad experience.
A great place to work, nice facilities and good management. I have been there 13 years.
————- THANKS ALOT —————
ONE DAY LATE PAYING PREMIUM ON 2 VEHICLES AND WESTERN DROPS ME!!!!
A CUSTOMER OF 6 YRS.
Always help me with any issues I have.
Simply bringing in my six months premium that was two to three days late.
I had a claim against one of their clients, one agent and secretary were very rude.
Great experience! Very well handled in a timely fashion! Thank you for your fine efforts!
Appreciate the response to a claim that did not go as planned but worked to get it resolved.
My agent purposely doesn’t answer my calls or return them. I believe his name is Tom .
Clarity
Jeff Phillipps has been kind and very helpful and has gone above and beyond to make sure that all my questions were answered and that I understood what to do
Best insurance company never had an issue and always there to help!
The best customer service in the insurance industry. They love their customers and are quick to help their policy holders.
great service thank you
Be aware this insurance they all idiots. No respect
this worst insurance i saw in US. if you have coverage with them blame your self.
I spoke with William F. on the phone earlier this month about a problem involving my quote and he was one of the clearest and concise gentleman that I’ve ever had the pleasure of speaking with.
Relationship company that cares about its policyholders. Havent had any issues so far and always get a timely answer on questions or required paperwork.
Great company! As a policyholder for many years, I would not consider placing my insurance with any other company.
I’ve been trying to process my claim with them since October. When I call my adjuster she does not answer or return my emails or calls. Very frustrating!!
Darla was helpful and polite. Thank you Darla!!
Julie was very helpful and pleasant.
Look elsewhere for insurance. You may get a good rate, but when you file a claim they will be slow to respond, unhelpful, and increase your premium.
Very personal, helpful and knowledgable customer service!
Cheaper rates than the other companies but i think it translates to less employees on staff, I can never get ahold of my agent unless I come into the office. Cant anyone else in the office help me if my agent is busy? Lousy customer service.
Everyone that I work with at Western National are beyond helpful and very prompt in getting back to me with a quick response. I really enjoy working with Tom Moriearty, and the rest of the staff. Thank you for all of your help daily!
This is the worst insurance company. They are very good at taking your money but when you are in need, they will fight not to compensate you. Their representative are very cold and they are not responsive
Most of my family are Western National policy holders, which is why I became one. I greatly appreciate their availability, values, and unbelievable concern for the wellbeing of my aunts, uncles, parents, and my wife and I.
Nickel and dimed at every corner. Payment processed, turns out I entered wrong expiration date for my card. Simple mistake, I’ll just go online and retry payment. Nope pulled money from my brokers account and charged me fee. Also charge statement fees, even when I pay coverage up front.
It took seven hours and a dozen phone calls for an agent to provide a claim number. Same day I called my agent and filed a claim for medical, less than 10 minute process and claim number in hand. …
Horribly rude staff. Incompetent. Lied outright on a phone call too. (Told me they had access to every service record a car has ever had performed including oil changes with your local mechanic when I said that is not true unless the car …
I would not recommend this company for home owners insurance to anyone. We filed a claim for storm damage and have had the absolute worst experience. We’ve had third party opinions who are downright floored by the response we’ve had from this company. Extremely disheartening and frustrating doesn’t begin to explain our experience.
I was rear ended by one of their clients and told to go f myself Tim Stelow is a scandalous person that should not be in charge of any thing, on top of that it took almost 2 months to hear back about my cliam
An accident happened in a parking lot and had minimal damage to a bumper and this insurance company paid out $68,000!! They never called and asked any questions to our driver or us they just paid it and didn’t fight any of it. So if your in …
I have Western National as insurance now but planning on switching to lower liability on my policy while driving my sister’s Taurus showen bellow it has 260.000 miles already im looking for $29 a month on liability
Western National Insurance is a great company to work with. We have had 2 unfortunate auto accidents this past year. WNI took care of us immediately. They took the stress out of stressful situations. Thank you Western National Insurance.
I love working with Western National. Great company that has great coverages, and great rates. They are also great when it comes to dealing with claims.
I’ve been trying to get a hold of their surety department for 4 days. Called numerous times and left numerous messages and sent two emails. No one has yet to call me back. I call their Central location number and the representative was not …
They are alright for auto insurance, i ended up having to pay above my deductible for an auto repair because the adjuster and the mechanic never agreed on an exact price. Western National refused to pay the remainder and stuck me with a 300 dollar bill.
Horrible policy on salvage titles. Now we have to shop for new insurance. I will also ad that my family has almost 60 collective years with no tickets or accidents. So I guess I will just donate to someone else’s cause!
Their billing is a pain!!! This is the second or third time since switching to Western National that I have received a Cancellation Notice, but never got a bill. Hopefully, my agent can find me a company that has working billing department next year so I do not have to deal with this headache next year!
I am a homeowner and they are insurance for a contractor my City Services hired. Trying to work out a claim because their insured was negligent but I CANNOT get communication out of them. Phone, email… I’m VERY frustrated. HORRIBLE service!
When I called to see if anything could be done about water damage to my property after heavy rains, I did not expect “yeah, what do you want us to do about it?” as a response. M. Balder was assigned to my claim which was subsequent dropped. …
Western National Insurance will always try to avoid paying claims and will do as much as possibly to procrastinate. As others have mentioned, they are slow and the adjusters are rude. Avoid this company for both personal and business insurance needs. Try American Family, Farmers, or Liberty.
I had a sewer line fail in my home. Western National totally failed me as an insurance company. Like most insurance companies, they will figure out a way to not pay if possible. I will be taking my business elsewhere. Insurance and …
I sold my contracting business, and terminated my policy. 3 months after termination, Western National performed an “audit” on my policy, and charged me $705 to “audit” a cancelled policy that had never had a claim against it. These guys are as bad as Wells Fargo ….
This company is not friendly. My minivan was hit on front bumper resulting a large crack. I went to major auto body shop BARA and MAACO. Both suggested the bumper needs to replace. But the West National Insurance hired American General …
I have worked with Robbie Sullivan on multiple occasions and she is extremely helpful. More importantly I have never had an issue getting in contact with her. If I leave a message she gets back to me promptly and always follows up with the …
My daughter and her newly acquired drivers license had an accident. My rates did not increase and notice of cancelation or questions on maintain our insurability and our policy. Prompt payment of her medical bills were completed. Great Job!
Terrible, Terrible customer service. No calls, no emails, no nothing, I had been with them for years and they cancel out of the blue. CALL, EMAIL, SMOKE SIGNAL, CARRIER PIGEON, please get in contact with your customers! I called to ask …
I worked for a different company in insurance for 10 years, so I know how this works. BUT, I’d never had to make my own claim. Geri, my claims rep, was amazing, felt like I’d know her all of my life! Definitely singing Western National’s praises for the way they cared for me!
I have been very satisfied with Western National for my auto and renter’s insurance. I was able to get my windshield replaced at no cost and every time I’ve called they have been very friendly and helpful. I would definitely recommend them to friends and family.
Western National was excellent to deal with for my recent claim on my spanking new truck. They helped expedite the claim, arranged for the repairs and made prompt payment. It was painless. This is an excellent insurance company with a hometown approach.
Beware this insurance company pays one small claim on homeowners policy and cancels multiple policies! Be warned poor business for a 5 year policy holder on 4 different policies. They have no problem taking your money but if they pay a dime watch out!!!
Shittiest insurance company out there. My rims and tires were stolen off of my pick up 2 weeks after I got the vehicle and got it insured. I filed the claim back in May and am still waiting to get paid. they told me I put them on a week …
I’ve always had good service with this insurance group. They have never denied any of my claims. It’s kind of a struggle to do my insurance audits. Very late on sending me my info on the subject. It would be nice to have a quick link …
Very good customer service, pricing and auto protection. I highly recommend!
They are a horrible company. When dealing with them and their adjusters, make sure you have everything in writing. Ecspecially when dealing with the inspectors. And have your contractor present, to deal with their bs. Filed a claim, was …
If I could give zero stars I would. A western national customer bold face lied to their agent and of course they believed it so they wouldn’t have to claim liability for the damages when the damaged caused is on the side of my car. …
I’ve had auto and renter’s insurance with Western National for 4 years and have been very satisfied. In particular, used their roadside assistance program several times and the experience has been simple, quick, friendly, and professional. I’d definitely recommend them!
I purchase insurance from WN through a broker and WN still comes off to me as a bunch of you-know-what holes. Seeing the other reviews on how poor and unprofessional they are makes me need to find new insurance. Get as far away from western national as you possibly can!
I live in a townhome. My HOA was very hard to work with, so I was very grateful for my claim representative, Brian Schwab, who was helpful and courteous. He handled my claim in a timely manner. Based on my claim experience, I would recommend Western National to anyone who is looking for to buy homeowner’s insurance.
Horrible customer service! Cancelled my policy due to increasing costs with no claims ever being made. Upon canceling I apparently had a $15.90 balance due Jan 17th I have always had automatic withdrawal. Today (2/14) I received a …
Falsely bill themselves as the relationship company, when my wife and I made the switch via our broker we were ecstatic to not only have lower rates but to work with a local company. …
Western National Insurance Group does not pay out on homeowner’s claims. They will fight you tooth and nail to pay out. I’ve filed two claims in the seven years I’ve had them. In one 75% of homes in my town needed roof replacements due …
Raised rates on lake cottage 20% last year and now raised my rates on car insurance 20 % this year, no claims on either no reason to-do it. No refund for non-driving during covid-19 no nothing. I WAS there loyal customer paid on time for the last 15 year’s. Not anymore.
I would never recommend Western National to anyone. Our claim representative was rude and not helpful. It took him almost a month to ever let us know that our claim had been denied. He stated that instead of a burst water pipe we had a …
Literally the worst insurance company to deal with. I’ve been a loyal customer for 8 years because Margaret was so great but she retired recently and the people to replace her are awful. When my policy is up I’m switching companies. Jackie …
This is a great insurance company! Any time I have had a claim, the representatives are prompt and courteous, and I’ve always been highly satisfied after resolution of my claim. I highly recommend Western National Insurance Company for all of your auto and property related insurance needs!
I didn’t even know we insured with this group until I got a letter asking for a review, but it highlights the problem we had making the insurance claim. We have had to deal with more than 5 representatives and everyone keeps passing the …
My bathroom ceiling had water leak due to upstairs neighbor’s issue. My insurance responded in a timely manner and sent me the check pretty quick. I will recommend this group.
I was involved in an accident with one of Western National Insurances clients. The client lied and had said that I rear ended her, when she actually backed into my vehicle. I am unable to make fixes on my vehicle from her lying to her …
My husband and I can’t say enough about our experience as customers of Western National Insurance Group. I recently had a small accident with my car and a trailor parked next to me. The claims person and the adjuster assigned to the case …
Western National can’t be trusted to pay a claim. The houses across the street, next door to us and behind us all had hail damage and OTHER insurance companies. All received new roofs. But, we have Western National and our claim was …
I work as an independent insurance agent and I have sold Western National insurance products for the last 4 years. They do an excellent job of client service. Their rates are always consistent as well. …
About two and a half months ago, my son had the misfortune to be rear-ended by a driver insured by Western National Insurance Group. My son’s 2010 Honda Fit was totaled. According to KBB, the value of a Honda Fit of the same year and …
Avoid this Company. Horrible Customer Service and extremely difficult to work with. File a claim and they ignore and don`t respond as long as possible only to be retaliated against for questioning their adjustor. Going to file with the Attorney Generals Office.
I cannot say enough good things about Western National and how they treated us during a terrible time for our family. We had a house fire that was later determined to be a “total loss.” We lost most everything but the shirts our backs and …
I have been a Western National policyholder since 1988. One of the reasons I stay is the customer service.
When I have unfortunately had claims, they respond quickly anticipating what I …
Have been an insured of WN for over 40 years. I stay because of the outstanding customer service, both from underwriting and claims. While other companies may have slightly cheaper rates, I want a strong agency partner for making sure I …
We have a storm claim and they are dragging their feet every step of the way. Setting up appointment and then not showing up. We have had a lawyer working on this full time and the 2 year mark since the storm is approaching soon. They know …
I chose Western National in 1990 after my insurance agent recommended them. They stayed with us as our kids were driving, and our rates never went up due to accidents or tickets. Claims handling was fast, fair, and professional. Other …
One of your costumers hit my work truck & trailer on July 17th while drunk & nothing from you guys ? its almost been a month. Your response time is terrible. My neighbors who got hit as well , they already got spoke with you guys and have resolved it. Why not us? We have called, emailed & even left voicemails.
I’ve been with Western National for over 25 yrs. I just received my current invoice for my renewal and it’s up 5% !! . When I inquired why it went up since we have no accidents and no tickets the response was its a company wide rate …
As painful as paying for insurance is- Diane in Customer service was awesome to work with and helped me through the process- thank you
We’ve had them since we’ve moved in to our home. In that 7 years we’ve had 3 weather related claims, did the math and we’ve paid them 3 times the amount they’ve paid out to us and they dropped us after a natural disaster. They’ve only …
Western National insurance is TERRIBLE…… I always paid my premiums on time for years. Then when someone else rear ended my truck at a stop light. They cancelled my insurance stating that I was to high of a risk to insure. Where are the …
They send their hand picked adjusters to low ball your damage or deny valid claims.. here is pic of what they called “carelessness” in my vandalism claim for a rental home.. they denied the claim and offered no information on appeal.. …
They were easy to work with for our claim but then when we had a deer hit us making a second claim, again they were very easy to work with but now it’s time for our renewal and they aren’t going to renew us. I’ve been driving for 40 years …
Our experience with our auto claim with Western National could not have been more positive. The Claims Representative fully explained the process and really impressed us by making sure we felt comfortable knowing we could contact her …
EDIT 9/14: I finally got to the bottom of my increase. I was sent a questionnaire that asked what type of siding my home has. I filled this out, stating my siding is vinyl. AHA! Because my siding is this type, my rate when up approx 15% …
I’ve been insured with Western National since I began driving and that was over 34 years ago. I’ve never had an auto policy with any other carrier and I don’t plan on ever switching. The reason I stay is the claims service and the no …
In January 2015, our building, all contents and 3 trucks burned to the ground. Everything was a total loss, 22 years of our business life was gone in 6 hours. Western National was wonderful throughout the entire claims process. I can’t …
Last August my city went through a natural disaster. At first my agent was great but as they found more damage he started to back pedal on his promises to fix everything. I had to get a second adjuster that supported the damages I have. …
Driving home one night i hit a deer and it caused damages to the car. I filed a claim with Western National insurance. They called me back on the same day and got the claim process going . I was able to take the car to get repaired in matter of days .
Dropped them over a month ago due to billing issues. Now I get 84 dollars eft from my account and I’m not even a customer anymore. Call and get told I still have an active policy which I reply i shouldn’t if you guys did your job correctly. …
In the past couple of years we had switched over to Western National upon referral from now Perspective Insurance in Sioux Center. Past experiences with insurance companies have made me skeptical and we had never filed a home owners claim. …
Just had a great experience with the 24 hour Roadside Assistance. I set up a tow time and they took care of the rest including following up with me to make sure the tow truck came and hauled off my dead car. The customer service rep was a …
The auto claim on my totaled truck was handled very well, and professionally. I received a fair value dollar amount on the ACV of my vehicle. Thanks Western National!
They’re fine until you need them- had my first incident (claim), ever, and a D- experience. The folks that repaired my vehicle were easy to work with but unfortunately they even said it was difficult to get Western national to approve …
My car was totaled in a parking lot late in the day one Friday afternoon February. I was able to quickly file a claim late in the day with the help of the Western National team and secure a rental car before the close of business so I …
Richard E. Long should be personally embarrassed. The previous reviews are spot on. Western National sends inept claim adjusters out to low ball any claim you may have & leave you in a position where you can not fix your insured property …
A Western National insured destroyed the paint and windshield on our brand new car. After a headache in trying to file a claim we were assigned Jean as the adjuster. Jean was the most worthless person I’ve worked with to date. She never …
Very disappointed with the level of customer service.
Agent don’t return calls, agents team don’t return calls and the claims supervisor whom I’ve seen mentioned in other reviews don’t return calls. Really wish someone at this company would just keep their word.
Take care.
I had a claim due to the Derecho. They contract out adjusters and it is not ideal. First adjuster scheduled and canceled on me three times. Second adjuster was with a totally different company and did show up but only wanted to cover half …
Haylee was very helpful, and responsive, on a situation that needed to be handled quickly. Top notch effort.
I’ve had them for several years for commercial insurance I’ve never filled a claim my entire life and when it came time to file one the adjuster who came out said to me they don’t believe you and it’s probably not goin to be covered. This company is a joke no wonder they got a bad rating needless to say they’re canceled.
This is your opportunity Western National to make me a believer or otherwise. I have been and wish to continue to be a customer of yours like I have been for the past almost 7 years. Point blank, I HAVE roof damage. Currently my claim is …
WORST CUSTOMER SERVICE! They don’t know their policy. Got two different answers from two different people within five minutes. Was charged for TWO full months of insurance after my policy was canceled and still have not received my …
I don’t even know where to begin. This company prides themselves on relationships with the insurance brokers but completely neglect the customer until it’s too late. …
It’s painfully clear that the insurance adjuster in my case is incredibly unprofessional and clearly doesn’t have my best interests at heart!. The customer service person at the MN office was very dismissive and I got no where. I’m going to have to talk with an attorney for answers that I should be getting from this company.
I switched to this company after being with State Farm for 25 years. State Farm would not reduce my car rates which were ridiculous. I have had no accidents or tickets for years. I rec’d great rates from Western for my vehicles. Home owners …
The Penalty Free Promise is a great feature. No one wants unforeseen rate increases. Western National is unique in offering this and I’m glad my insurance agent does business with Western National. I highly recommend them!
When dealing with Western National make sure to have a lawyer ready. I’m working on a case to bring this company to the Insurance commissioner on Minnesota for dealing in bad faith.
The City where I live had a storm in May and many roofs sustained hail damage. The 1st WN “Sub Contracted” Adjuster called me after I filed a claim. She left me a voice mail message and I couldn’t understand her as she talked so fast – I …
Over the summer my city experienced a serious natural disaster and my home suffered damage. I’m not just a first time claimant, but a first time home owner- this was a scary situation for me. I can’t speak highly enough about my experience …
Thank you to Sarah who helped me with all my questions about my car insurance and she was happy to send me my policy through email. She was most kind and helpful!
Customer Service was great! Excellent company to work with. Very friendly and work with actual people on claims & billing. Western National is a great company!
Some issues were above her pay grade. Billing and premium payments is very confusing: why some premiums are paid in advance and some in arrears. Also premium amounts seem to change month to month making it very difficult for seniors on a fixed income to budgrt effectively.
I lost my license due to an accident not of my doing. I was automatically dropped, sent an invoice, then sent a follow up letter threatening to send my outstanding last payment to collections, in under 2 weeks. The service is awful! I am …
Have had WNMI for ten years.
Today I received a letter stating non-renewal of policy because I failed to sign …
Be aware, this insurance company changes policy and does not properly inform its customers. My policy use to have a matching endorsement and apparently it was removed in 2020. My insurance agent states that Western sent a letter but I …
Avoid this company and and any insurance agent that pushes them. If you happen to have them already be advised to reconsider. The only thing this company is good at is taking your money. Customer service is non-existent. Their policies …
I’ve spoken to 7 people regarding one of their insured drivers who crashed into me. I’ve been told ill get a call from one of their agents. Its been 6 days and nothing has been accomplished so far. …
Slow to get agents out to you, pays far below what repairs actually cost, and had an agent escalate to argument and insults when i said I’d just accept it and then go elsewhere after this claim. Particularly if you work a nine to five and …
Do not allow your agent to choose Western National. They add riders to your policy after quoting so they dont have yo pay for hail damage on metal buildings. Poor service and fraudulent practices …
Had this insurance for over 15 years and they can’t even get a tow truck for me twice. In 2020 my van had a flat tire and I waited over 3 hours for a tow truck that they said it would take 60 minutes. Now just today my car broke down and I …
Had insurance with this company for 5 plus years not one claim. Cancelled policy 11/22/2022 cause of rising premiums. Now on 12/8/2022 they decide to debit my account for $124.00 for what they’re saying is back premiums. When I cancelled my …
I love Western National, my family and I have been using them for years, 5 stars for the company, they have the best policies for the best prices and the best deals to save money. My only complaint is that their online systems never work …
I have worked with Teri Mann for a few years, and she is absolutely wonderful. Could not recommend her enough. Unfortunately, my husband and I moved out of state to Colorado and had to search for new coverage. Through the entire process …