Cuyahoga Falls General Hospital is one of the oldest providers of medical services in the United States. Based in Cuyahoga Falls, Ohio, the hospital has been operational for more than 100 years.
| Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours Sunday Open 24 hours |
1900 23rd St, Cuyahoga Falls, OH 44223
Not a long wait in ER
Great place
Healthy !!!
Best hospital with the best care
Excellent care and patience
Robert Kent all I need to say.
Good service
The staff in the Radiology are great
Very happy with prompt ER service
Kinda Racially challenged regarding non white ethnicity…
Absolutely the best hospital in the region.
Worst triage nurse….very rude at western reserve..
Very unhappy with their billing practices.
IN AND SEEN A DOCTOR IN 12 MIN. THE BEST!!!!!
Excellent staff
Very nice facility, treated us like family
Just the best people on earth
Sweet nurses and head male doctor i had was good
Top notch in every department, I was treated for a stroke
Awesome place ive been going to since i was a child 40 years!
Really pathetic how they run this place. Please do yourself a favor and just go anywhere else if you need help.
I really like this one nurse here
Waited three and a half hours for my discharge papers.
by far the WORST e.r. ive ever been “treated” at..didnt even get a bed to lie in smh
Went there. Wasn’t seen. No one came to make sure I needed emergency attention.
Dr. Jason Springer in Emergency was incredibly caring and helpful in such a difficult time
Aweful service. Tried so hard to just kick me out of the hospital and take my money. Nurse said 4 words to me. Hello, sign here, goodbye.
Wonderful every time I’m there. Kind courteous and helpful.
This hospital is understaffed.
I’ve never been so impressed by an emergency room staff. Great nurses and doctors.
The ER here is usually pretty quick and not too crowded. They were informative and helpful
My husband and I have both been to this facility and cant say enough good things about the staff and care we have received. Blessings to them all.
Biggest waste of time I’ve ever seen.
Recently had testing done and received excellent care everyone were very caring and great people💟 Thank you fir the great care💟 …
It’s a great hospital with great people
Best Hospital that’s close to me.
If you want a referral to a real doctor to examine and help waste time going here first.
It’s ok. Not horrible. Also not fabulous. The er is great, but if they keep you then the experience is meh.
DO NOT GO HERE! So unprofessional. They can’t even diagnose teared ligaments in an ankle. Pathetic. If I could give 0 stars I would.
Visiting a friend of mine who is in this hospital very decent staff nurses doctors very clean hospital better than some of the hospital’s I been to or in.
This hospital should be closed for charging GOLD. I had my daughter visit for urgent care waited for several hours before finally treated and charged me $$$ out of pocket even with a very good insurance.
Cannot say enough great things about them! Every staff member I encountered was genuinely nice and extremely professional and really wanted to help!
8 hours in the ER with an 87 year old to with pneumonia to be given to meds and told to go home.
Volunteers are at each entrance along with wheelchairs if needed. People were helpful and friendly.
Simply the best hospital experience I’ve ever had. The chicken soup was sooo cool!
I love this hospital I have been a patient at this hospital for over 2 years now ,all the doctors and staff are very friendly and the quality of health care is excellent,
A podunk “hospital” that isn’t even connected to Epic, so be prepared to run down all of your previous medical records, because they won’t have access to them.
At the emergency room with a relative whom is having chest pains!! Been in the waiting room over an hour!!!!! Ridiculous and unprofessional if you ask me. I will never come here again!!!!
Been in here several times (endoscopic surgery, lumbar radial frequency, easy street therapy,throat plastic surgery). Good facility. Friendly staff and knowledgeable doctors.
After reading the bad reviews I was scared but every staff member I encountered was very friendly and kind. My overall experience in the hospital was very pleasing for my septoplasty.
Third shift not so great but first shift was awesome . The RN Cindy is absolutely wonderful and is so nice and professional. All around pretty good experience
A quick shout out to Dr Kennedy and the ER team (apologies for not having all your names) for taking awesome care of my father during his ER visit today. Thanks for being there whenever people need you!
Horrible experience with even worse so-called healthcare “professionals” ill be sure to never return here again! “Doctor” Lori Sargeant needs to be evaluated on her attitude and people skills.
I recently had an echocardiogram at Western Reserve Hospital. They billed my insurance company $7,372.00. This should be illegal. Dishonest and totally illegal,
quickest emergency visit I’ve ever had. As soon as I got there I was taken right back, helpful staff. Great doctors! Worth driving to over Robinson hospital in kent.
Medical team is very rude! Was told that one of my issues that I was having was not a concern of the doctor. I wasn’t shown the way out of the ER. Also I wasn’t told about any of my test result. I’d much rather go to Cleveland Clinic!
You need to hire more people for your billing financial office. I can’t imagine that anyone wants to sit on hold for over 30 minutes. A suggestion either hire more people for that department or have a call back service. You get a voice …
I experienced the worst service l have ever received. The doctor was pampas and egotistical. If you don’t want to help people, find a new job. Dr Kennedy is his name.
From the moment we walked in with Valet to the time we left we had great service ALL around! Probably the nicest people and hospital my wife and I have ever dealt with. Thank you for your great service!!!
Very impressed with service, system and staff. Only complaint is the billing department. They offer the ability to leave a message, yet dont ever call back. The holding time on phone is repeated and long only to divert you back to …
Best hospital staff I’ve ever had to deal with. Everyone is very polite, helpful and have access to modern technology. Whatever they are paid, it’s not enough
The staff is just exceptionally nice. Everyone from housekeepers to doctors say hi to you when you past them in the hallway. Kind of shocked me actually. I’m not used to this level of friendliness from a hospital.
One of the worst hospitals besides Cleveland clinic its like nobody gives a care. About my health what so. Ever my advice if you have to go to the er go to city or barberton don’t even go to Cleveland clinic or western Reserve 2 worst hospitals ever !!!
I’ve had surgery in every local hospital, none compare to the phenomenal service I received at Western Reserve. Staff was amazing and the waiting area for family is great.
I went to the lab for routine blood work and they went ahead . Later that day they called me that they are discarding the blood just because I have out of state doctor who prescribed the blood test. Didn’t they know before hand before …
I’ve been coming to Western Reserve Hospital and in particular the Pain Management Department for five years. I wouldn’t go anywhere else. The staff and doctors are exceptional and very caring.
Paul Aslaindes was the MP that helped me out so much. He could see my frustration with my on going ear problems for 8 months!! He was amazing and he did a lot to calm me down!!
Very polite, helpful staff. Described what to expect each step of the way.
Knowledgeable, respectful, professional, individual and courteous care received from everyone! Thank-you doctors: #1 vs Dr Mencel – you assessed my situation & helped me feel @ ease, Dr Godman – you sat down w me to ask further about my …
I give four stars cause security outside ER when I came in and I had a swollen lip from a sting was sorta rude to someone that needed help. Overall was a good experience.
I was treated so well here, they treated me as if I were their only patient. I never had to wait for medications or for the nurses to come to my room when I needed them. The food is outstanding!!
From the very helpful front desk staff to the office staff(had an appt with a doctor there), the care and concern shown was amazing! You don’t feel like you’re just another number, you are made to feel like family! Love it!! Highly recommended!!
Always a great positive experience! Love the Free Parking, friendly volunteers, and a professional and knowledgeable physician group. They also do so much for the local community, where they truly care about caring for the community they serve.
Went there for a surgery and had a pretty smooth time. Didn’t know where to go so when I walked in I just told the nurse at the front desk and got walked back to the area I needed to by some helpers. People there are very friendly and the doctors/anesthesiologists are very professional. Highly recommend checking out this place!
Amazing! I went to the ER and was seen immediately. They were very nice and caring, and Dr. Baer took time to sit and talk to me so that I understood the issues. If you HAVE to go to the ER, this is the one folks!
Horrible billing dept. i have requested an itemized statement to reflect where the 27 minutes of waiting in their waiting room can be verified at a level 3 vs a level 1 billing. as my son spent more time in waiting area versus being seen by …
I went there because I felt dizzy and my bp and pulse was abnormally high. They sent a medical student in and he was coughing all over-no mask. I told them I had chest pain 3 times-nothing. It wasn’t until I said I moved to my arm then they came back in and started running tests. Never did they address why my vitals were off.
At first I didn’t care much for the treatment. But that was yesterday. Dr. Jeff knew his stuff and today I feel really great. Thanks Doctor.
Man been here forever and there is only a handful of people here in the waiting room I swear you can be on fire and still have to wait two to three hours just to see someone sad just sad
Hi I just want everyone to know this Hospital is Awesome .I went in for a one day surgery and the Surgery Dept staff are so nice an are very dedicated to the care they give .when it was time for me to be released this hospital sent home …
The absolute worst experience I have ever had with any sort of medical practice. The doctors will milk your insurance and force you to schedule 3 appointments for one problem. Refused to fax medical records to new provider, they’re just greedy. Wouldn’t recommend them to anyone.
Did not go to the main hospital but the urgent care in Stow, OH. It has been one year since I went for a simple strep throat evaluation and I am still receiving bills and they are claiming that they do not have my insurance informationHave …
Awesome smaller hospital. Free valet parking if the need it. Nice helpers at the front desk.
The food in the cafeteria was excellent, hot and many choices. We enjoyed the …
My son and I love Cuyahoga Falls Hospital, You could change the name ten times,( which, I also wish would stop, and the insurance they keep pick and choosing they will take is pure government bs.)but, the people are what make the hospital …
Ya know, it’s been a long road of pain for me. Years and years of getting passed off from doctor to doctor and many many years of hopeless tears. Finally I found the dream team of doctors & surgeons and the road to recovery is so short now. …
This place has NO right to be called a hospital, I don’t care if you are having a heart attack, you probably shouldn’t go here because they charge extremely high prices (even with Summa insurance) in the tune of about $$$$5,000 dollars out …
I have been in Summa Western Reserve Hospital 8-10 times in the last 15 years. (pulmonary embolism, heart attack, double pneumonia, gall bladder removal, sinus surgery, collapsed lungs, ventilator for 6 days) This is an A+++ Medical …
The worst hospital I’ve ever been to, from the moment I met the very rude, unprofessional nurse, I felt unsafe and very uncomfortable. My problems were nothing but an annoyance to them. Anything you discuss with the nurse will be talked and …
I was the only African American in the waiting room. They cleared the entire waiting room TWICE (it was only 4 people already waiting upon me arriving) before I could even get a freaking name band. I was livid. I asked how much longer of a …
I come to this hospital a lot because of the fact that my doctor is all the way in Parma. I have been here since 11:30pm and it is now 1:00am. I told them I have been having symptoms of an ectopic pregnancy and they just ignored that fact. …
No option to pay off your bill monthly. Have to pay in full.
WESTERN RESERVE. There were NO mistakes, NO confusion and everybody was on the same page always.All nurses were old school RN’s. They knew what they were doing at all times They answered the call light before he could get it back out of his …
There doesn’t seem to be any communication between departments. The place where we were supposed to be seen told us to sign in on the tablet, then ignored us for 15 minutes. When I asked how much longer it would be, the lady sent us over to …
I don’t even know how they can even charge me for an ER visit. The doctor did NOT examine me at all. I went in because it hurt to breathe and I have a history of blood clots. They gave me a bag of fluids and the doc came in again and asked …
I was there last night. The nursing staff are competent and sweet as anything as well as radiology. They are the only ones I m willing to give ten stars to. The doctors were never on the same page when it came to what was wrong with me …
When I first went to western reserve a few months ago, EMS had come to my work because I was struggling to breathe (lasted about two hours before I got to western reserve). Western Reserve told me that it was a panic attack and they …
Waited over an hour to get a poison ivy shot. Would not tell me amount it would cost. It took 3-4 people coming in to figure out that I needed the shot that I told them I needed. Total lack of knowledge! Then to add insult to injury they …
I am a first time mother, and I was experiencing severe cramping and was terrified I maybe having a misscarriage. I was in TEARS because of the pain. So I went to this hospital. While I will say the nurses were nice, I did not like the …
Went in for an emergency, and got in very quickly. There was a slight delay on reading my CT scan, but the nurse made sure to let us know this was because they had a rush of CTs. The nurse and receptionist were very nice and helpful, and …
This place is ROTTEN. They lack empathy, and do not know what they are doing. They botched my gallbladder surgery. They first sent me home twice from ER. Then they only took half my gallbladder. I had 5 years of terrible pain and …
I went to the hospital at 3am with severe abdominal pain. 1st two people I dealt with could careless about how much pain I was in. Then I get to room and met the nurse, who was little bit better. The doctor was worst. Came in started …
I am disabled have to use a transport service for appointments; this AM we arrive main entrance to WR Hospital …some man comes running out the door at us yelling where’s your’ appointment who are you here to see! (’bout scared the … …
Avoid this ER at ALL costs. They won’t do anything for your pain even if you’re laying in the bed crying for help. They’ll simply send you home limping and crying out in pain with a quite elevated blood pressure and ignored symptoms. They …
I had great experience with the staff when I was in the ER. But sadly after I wanted to get my test results and ran into issues. I was yelled at by staff about how their paperwork does not state about a follow up email to make an account …
My husban had to have an emergency appendectomy yesterday. He is doing great! From registration to discharge we had outstanding service! He went from Radiology to the ER to Surgery then home. WOW! They even sent him home with a quart of homemade chicken noodle soup.
I do not want to discourage anyone going here if help is needed, the work that is done if great. My fiance and I were in the emergency room on 1/4/20 around 9pm. My fiance suffered dog bites to here hands and was rushed there. Including the …
Went in because of back pain I have had for over a month. But no x-ray, didn’t even feel the area. Just tested legs reflexes and was almost prescribed something that I have on my chart as an allergy. Then told I was fat and to go lose weight…. I want a second opinion….
My mom had an apt. We had trouble getting her in the car to go and had to call Springfield Fire Dept to help get her in the car. I tried to call to let them know and the message said they don’t open til 9. So we got there they took her back …
Good Evening
We want to say Thank-you so much to the staff. My father Robert has had to spend much time at the emergency room and over night stay. My father could be very …
Amazing hospital. The doctors and nurses are so sweet and caring and go out of their way to make you comfortable. My ER visits have been great and I don’t have a single bad thing to say. Keep up the good work! 😃 …
I went to the ER for the 2nd time in 6 days with excruciating back pain. The day of my 2nd visit, I was unable to stand or walk. As with the previous visit, no imaging of any kind was done. I have chronic kidney disease, but was given a …
On 7-30-20 I arrived for a COVID swab test At 1015 am. Supposed to take 20 seconds.Apparently had to ask doc to send order again as they could not find the initial order. Doc resent to same number and they found it. …
Absolutely miserable experience with this hospital, and this is coming from someone who is a physician himself. Somehow despite the other countless bills they’ve sent me correctly and I’ve dealt with easily, they put the complete wrong …
If I could rate this hospital a 10 out of 5, I would. The compassion, care, communication and knowledge is embedded in their culture. I must admit that when this hospital was the hospital my father chose, I was not convinced it was a good …
This hospital is the worst! AVOID AT ALL COSTS FOR ANY LONG TERM TREATMENT. THEY DO NOT WANT YOU TO GET BETTER. I was misdiagnosed multiple times to keep me in pain management.. They charged me $1,200 for a lidocaine shot when online …
I arrived around midnight on 3-2-20 with severe neck and arm pain. Not sure if it was cardiovascular, but worried that might be the issue. The triage staff, receptionist and nurse were all amazing, helpful and caring. They all deserve a …
E.R. night crew more specifically the blonde doctor are HORRIBLE …i was told by day crew they wanted me admitted for a few days so when i came back the night staff treated me completely out of place and gave me weird looks and attitudes …
Had hernia surgery, was my first surgery ever and everyone was so fantastic I can’t say enough about how great they were. They went out of their to ease my mind and keep me calm especially in these times of covid and you can’t have someone come back with you. Thank you to all the great nurses and doctors that fixed me up!!!!
For annual blood work they billed insurance $1600. We’re talking about a lipid panel and another test or two. The bill was so outrageous my Dr. immediately offered to comp the office visit where he ordered the blood work. Don’t worry though …
gets worse and worse each time. the first time several years ago after hysterectomy swore id never come back even after calling a patient advocate never heard anything,i left it go.fast forward a couple years husband was the best care ever …
Best hospital i have ever been to. They greeted me at the door, and were super helpful. They also gave me chicken soup when i left. I want to have all my appointments and surgeries there
This place is a joke. If you have the option to take your family member anywhere else, I would choose that option. Run by doctors, but unfortunately that is a joke. Poorly staffed. No staff on site to operate some of the equipment. An …
Wouldn’t recommend based on run down facility, lacking a mychart system, and whole place smelt like cigarettes smoke including the rooms.
I am shocked at all the low ratings and wonder if those reviewers have ever had the “fortune” of going to Barberton Citizen’s or Akron General. Every single stay family members and I have had at those two hospitals has resulted in things …
Because summa is not serving North Akron anymore, it is wall to wall. In the ER
I am a 76 yr old white female. At 75 I was admitted to one of the Covid floors a year ago November 15 untilNoveber 23. Received Remdisovir. The nursing care was fabulous and on top of any pulse 02 changes. They actually made me laugh. Every …
Anesthesiologist was in such a hurry to go on vacation he broke my wife’s teeth, didn’t even offer to cover the expense of getting them fixed.
They get this rating because their cafeteria sucks. They have bad food with no options to pick from and the cafeteria itself isn’t open long. The salad bar is extremely overpriced. Very disappointed in what this cafeteria offers.
Had surgery with Dr. Costas Apostolis…was very please with the care I received. I’ve had at least 16 surgeries and it’s one of the first times I felt calm and not anxious going into surgery. Nice calm environment! Thanks everyone from Registraton to the nurse that pushed me out! Awesome job!
April 15th I went into Western Reserve Hospital for a major back Fusion. The decision was made after all other avenues were exhausted. Dr. Anton and his staff did an incredible job reconstructing my back. I felt a major difference …
I had fell down 13 steps in my home. However my back is Bad,. I’m all ready on pain meds ,so they quickly told me I had 6 bad ribs,so they put me in ICU ,and gave me very good care,the Dr where good and I was in so much pain I had lost my …
The hospital lost my mother’s dentures. They deny any responsibility. Even though my mother cannot walk unassisted. She also said no one checked the laundry. They are basically calling my mother a liar. Just be careful with your loved ones belongings.
STOP!
Have been here 2 times in 2 months for similar, but different health issues. Both times I was treated like a nuisance. Was interrogated as to how injury injury …
My husband had outpatient surgery here. We were both very pleased with the entire experience from start to finish. I really like the facility itself. It is nice, clean, easy to navigate. It’s really a much more comfortable environment than …
I was misdiagnosed. I was given Morphine after my husband specifically told them more than once not to (turns out my liver was failing- who knows if this further complicated my condition). My husband’s $130 heated hoodie for work was …
My 95 year old mother was sent to the ED late one night. She was vomiting and nobody was helping her. I tried my best to clean her up and finally went to find some help. She was finally admitted. On her second day, I went over to visit but …
This review is not about the hospital care. It is about the treatment of an employee by a hospital that is supposed to have compassion. My wife worked at Western Reserve for 21 years. She was recently terminated. The hospital said it was …
I had to go to this hospital on the worst day of my life. Everyone took such great care of me, they let my husband stay with me every moment prior to surgery, and they sent me home with chicken noodle soup, cookies, and ginger ale. I wish I …
Dr. Apostolis did amazing with my mother’s surgery and now she has 4-6 wks in recovery however the nurse Sarah and some others werent too personable nor friendly and understanding.! My mother is 68 and has never had surgery and that nurse …
I went it around 1am on 11/13/21. I was having pretty bad bleeding and I was 11 weeks pregnant. I had waited at city hospital for 3 hours prior to coming here in hopes of a faster process. Boy was I wrong! I sat in the room for a half hour …
I loved this hospital they have always listened and did really good care but today I came into contact with a doctor who interrupted me several times, basically called me a drug seeker and pretty much told me I was imaging everything. I …
This hospital is the worst. Staff equally as poor. Went there for horrible back pain and was given a Tylenol shot and told good luck getting back to my car. Took me 10 minutes to slowly and excruciatingly walk back to my car as I passed …
This is the first time I’ve ever left a review but I felt I had to. I arrived at WRH around 10:00 pm. I had all of the covid symptoms- shortness of breath, fatigue, cough, migraine, body chills & aches. When explaining to the doctor why I …
I had an outpatient surgery today. I must admit everybody I encountered at the hospital were wonderful, from the receptionist, anesthesiologist, nurse, and surgeon. I could not believe when they sent me home with a quart of delicious chicken noodle soup.
This 5 Star rating is strictly for Dr.Bare. He was in the emergency room when I took my adult daughter in. He was so patient and caring! He took the time to listen and console my child. I hate to say it but that’s rare these days. He’s …
I don’t often write reviews, but I was really impressed with how kind and compassionate every single person I met at this hospital was. The nurses, doctors, staff – everyone went above and beyond to make sure my father was treated well, and that I was well informed about everything that was going on. Really nice people work here
just literally go anywhere else. theres a 24 hour vet in akron, they would probably be better. i spent 7 hours there and had two tests done. it took at LEAST an hour in between ANY human contact. they came in and asked about pain levels, …
My husband is here for a procedure. The staff is absolutely wonderful ! Just an overall positive experience.
Only had three good nurses the days I was there , which I had probably 10 ! Your not aloud outs
ide they didn’t have a courtyard a lot of the desk workers are rude! Your aloud …
I would not go here if you have a concussion. Please go somewhere else. I had to go back to this Hospital because the nurse said I wasn’t sounding right. They’re not owned by Summa they’re partnered with University Hospital but Unity …
I recently had a sleep study done by their sleep medicine department. I was expecting a hospital room and bed and a sterile experience. Instead it was more like a modern hotel room with a Tempurpedic sleep number adjustable bed. The staff …
Only giving it one star for ” Dr. Hill ” whom is definitely a 5🌟🌟🌟🌟🌟+. After 3 different horrible GROSS family experiences of there digusting emergency rooms!!!! This time even found a bloody sutcher on the ABSOLUTELY DIGUSTING FLOOR ! HAD TO PURELL MY SHOES !!!!!! …
I recently went through emergency and ended up having to stay for five days. They listened. I had the most wonderful care. The nursing staff was incredible “Thanks Stepanie”. They were very attentive and extra caring even through all the …
Avoid this institution at all costs. It has been an absolute nightmare trying to get them to release the necessary records in order to get another opinion at the Cleveland Clinic. Their negligence has resulted in a significant delay in care …
My sister’s father in law was taken there labor day. Unfortunately, not one doctor was there to provide service and pnurses did not even give him water. Verybad care, nurse was rude to my sister. I recommend ro go another hospital.
Receiving collections calls over past 3-4 months for bills I’ve paid, even after bringing them a copy of the check they deposited. I feel harassed.
As someone who’s worked here before and who has gone through a lot of health issues I’m here all the time and each time is worse than the last. They DO NOT care about you ESPECIALLY in the ER I’ve had a nurse laugh in my face because I was …
Got off work At 9pm and was suffering from horrible back pain and when I was asked how horrible it was and I was in so much pain I said 10 with tears in my eyes. When the doctor came in she implied I was too young to be having as bad of …
I would recommend any other hospital in the area over this one. Had an emergency room visit where they failed to administer what I needed which required me to return a second time in the same day. Of course I was charged for both visits. Poor care and customer service in their billing department.
I used to like this place. It was fast never a wait in the waiting room. Now Ive been here since 130. (It’s 6pm now) and I still haven’t even been called back into a room. 🤬 Everyone that came in AFTER ME has been seen. I’ve seen so many …
These lovely folks took such great care of me 🖤 the only downfall was waiting in the waiting room but that’s to be expected at any ER! …
They did a great job for my wife’s surgery. The building is beautiful but lacking in practical services. Like the surgery waiting room only having one bathroom and the cafeteria being small. They have a small coffee shoppe but no idea when it opens. But hey, the people were nice and that’s what matters.