Western Virginia Water Authority provides water and wastewater services to more than 140,000 customers.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
601 S Jefferson St, Roanoke, VA 24011
Jerks.
Usually not pleasant to deal with.
The worst!
One of my worst customer service experiences ever.
I cannot describe how disgusted I am with their service.
Was able to address the the reason for call in a professional way
As a customer you only get one ext. per year, that is so stupid.
They provide water that is nationality ranked for its great taste.
Hung up on me. Don’t know what to tell you. Dispatched tech answered my question in 30 seconds on site.
Super rude dispatch!!!!
Purchased our annual ground pass….helpful , cheerful man at work…..look forward to the warm weather..
AMDG
I agree with all the comments from the oussed customers here. WVWA shows their disregard to us customers because I have yet to see a response from them on this page.
I am extremely unsatisfied, the lady on the phone was extremely rude, she was so unprofessional, she called me a lair and yelled at me through the phone.
There is a special place in hell for the cold hearted theives that manage this place. It is a shame we are left with no other option. They rob you with a smile on their faces.
This is the worst company,no parking to go pay your bill without walking a country mile,then they act as if you haven’t paid when using the drop off box,
The customer service is horrendous. The call services staff never fail to have a bad attitude. They are very rude and short on the phone.
They’re so rude, so cold. They don’t care about anyone. I work hard, we all fall short on a bill sometimes, but these people are heartless.
My experience was excellent! I spoke with Whitney who was very helpful and thorough with everything I needed. Great Customer Service WVWA!
IF I COULD RATE THIS PLACE A ZERO, I WOULD !!!!!!!!!! I am VERY disappointed with the lack of professional and customer service offered!
IT IS VERY SAD THAT THIS PLACE DOES NOT CARE ABOUT THEIR CUSTOMERS!
its terrible that you forget to be one day late on your bill and they come and shut your service off.dont even call or send out a notice.espacailly when you have kids in the house.i bet they dont do it to the people on welfare.just hard working people.
My water was cut off without an explanation, when I was talking to the lady on the phone she refused to give me her name, she was rude and unprofessional, and she never gave me a proper explanation
The Authority has a Customer Is Always Wrong Policy. Hands down, there is no worse customer service in any business in Western Virginia.
Charges a “convenience fee” for paying online. Excuse me, but other companies take off $ when paying paperless. How are you going to charge me more?
One of the biggest ripoffs that has graced Roanoke County is called the “WESTERN VIRGINIA WATER AUTHORITY. This was the poorest excuse for hiking water rates along with poor service and hateful employees, especially in the downtown office. …
Only worried about that dollar bill coming in daily. Poor customer service. People in billing are hateful. Service techs come by and never get out of the truck but sit there and will not move their vehicle. Wish they could be bought out by a company that would actually care
The customer service reps at the VWWA I have dealt with are very nice, the rules and automated system are typical of a cumbersome bureaucratic system with layer upon layer of stupid rules meant to protect the bureaucracy not the citizen who have now choice but tot put up with them in order to have water service.
This water company is awful. We just moved and tried paying by check via phone, credit card via phone, and online. Nothing worked! Then they shut off the water without notice. Extremely unprofessional staff.
I would give 0 stars if I could. Error in their system caused my water to get turned off and would refused to remove a $50 service fee. Organized crime.
Water is often brown with no explanation. I called on Thursday September 5 and spoke with a rep who took my number and said someone would call me. One week later I still have no response.
Worst utility EVER! Terrible customer service! And terrible water. It has so much chlorine it is undrinkable and after I shower I smell like I just got out of a swimming pool. I would have given you zero stars but that was not an option!
I don’t even get their water, I live in Troutville but I have to pay 30 a month for no service? Please some explain this! I pay for troutville water, but I have to pay Roanoke for water too? You never see a water authority car in this area!
The one extension per year is nonsense. I’ve never had my water cut off. Here I am 7 years later struggling with my health and asked for two more days beyond my extension and was told tough luck. I get closer to death every day and I’m so glad you guys chose to make things even harder.
Forget every nightmare you have ever heard regarding the inept and incompetent service rendered from employees of a utility monopoly. The Water Authority only hires the best of the best when it comes to tape recorders capable of …
Horrrrrible service – the most rudest supervisor I have ever spoken to. I am sorry this is all we have here in Roanoke . I have never called in 6 years over an issue that was marked by them and water running down my street from the meter. If I could give a 0 I would.
Just the worst, honestly. Charging deposits of 200 dollars. This is Virginia. Do you not know how much the average person makes in Roanoke? It’s fine for you to stick it to me, whatever, I can afford it. What about my friends and …
I am concerned about charges held on deposit for one having to pay an enormous amount to have to pay to have your water turn on after having it disconnected–funds ($100 each time) that are not returned if you pay your bill late. This is an unfair practice!!
While trying to clean a clog, they blew sewer gas back up into peoples homes without warning at 8:15 am. They didn’t seem to think it was a big deal either.
This place should be put out of business. Monopoly and they don’t care at all for customers. Horrible experience. I pay my bill every month and the one time my payment didn’t go though do to a “error”, I paid it right away but I still got a …
I spoke with a representative on Friday and she was very rude and disrespectful, stating “we’re not plumbers or contractors.” She did not offer any suggestions or any type of help. If this telephone conversation was reviewed, she very well may not have a job afterwards.
whats the point of auto-pay if i have to sign up for it or fix it ever 3 months, then blame me that I didn’t pay the bill in time. stop changing payment systems and cutting corners and you’ll get your payment.
Payment page is a nightmare. If you are a business with say a $932. monthly bill. You have to pay 4 x due to $300.00 payment limit. If you choose to send via snail mail and by chance the company claims to not have received your payment by …
I recently terminated the services of the WVWA due to moving from the area serviced by them. I was sent a final bill which I promptly paid thinking that was my last dealing with them. I just checked my credit report as I do annually and was …
Called about an issue with a main sewer line. This was before business hours. Michelle answered and was very helpful. Someone showed up within 20 mins. Called in a second truck to jet the line and they were done. Call va water authority first before calling a plumber. Everyone was super helpful.
Terrible, one!!! Just one return from my bank for a mistake, since i change my account, my bill was 56.09, and they want to charge me 191.09!!!! Why they don’t even know, bunch of thiefs!!!!!
Terrible customer service! I paid my bill, got an email confirmation that I paid, then two weeks later got a note saying my water was going to be shut off if not paid in full with fees. I called right away to see what the problem was and it …
What a sore excuse for a water company.ask your customers to re-register but then it says you can’t use any of the information used before even your previous customer number. So somehow I am supposed to get a new customer number and create …
My wife says she has always received good customer service in person, though when you try to make payment arrangements, they will only do it one time in a 12 month period. So if, I don’t know, your car breaks down in June and you get behind …
Auto paid does not work! I cannot not get.my 100 deposit back until 2 years. I call customer service and they don’t care. Aep will sent you a form in mail..with VWA you are screwed
Every time I deal with them it is a total nightmare! Their office exists in the 1990’s and everyone you speak to is incompetent. There is no way to schedule a start/stop service online, you must call and remain on hold (for their one CSR) …
Automatically took my $100 deposit with letting me know. Did not properly communicate my last payment after I moved out. Never really gave good communication for the 1 year I used their services.
Worst utility ever: Draconian billing and deposit practices penalize the Roanoke Valley’s poor. While requiring no deposit from me, they require $600 from Roanoke’s poorest customers. Customers have no choice but comply if they want …
Was a month and a half late on a payment. They cut my water off without notice, then sent me a final notice with a due date a week after the cut off. They said they had sent me a final notice before then that has a different date on it. …
Customer service sucks. If I could leave no stars…i would. You cannot pay your bill with a customer service rep. They refuse…. they keep wanting to transfer you to the automated system that DOES NOT work. You cannot say your …
It’s now 5 years in and I have to say customer service has improved greatly. I don’t know why but I’m very happy to interact with the folds there and feel mutually respected. March 1, 2021. …
You would think that the water authority would follow their invoice dates and send out disconnection notices.First, they applied my payment to a different account. Next, they did not send out a disconnection notices and then they sent a …
This company is a NIGHTMARE to do business with. STAY FAR, FAR AWAY if you have a choice! One of the worst companies I’ve ever dealt with by far! Even worse than AEP and they are hard to outdo. Worst customer service ever-lies, lies, and …
From a commercial customer and contractor’s perspective coordinating new and existing construction with the WVWA, the staff, including Aaron Shearer, and field engineer/technicians have been very responsive, knowledgable and accommodating whenever possible. We appreciate the service provided to us and our clients.
The customer service rep was very professional and attended to my request without incident. My wait time was less than 1 minute.
We’ve been trying to turn on our water since the 6th, calls are and emails are unanswered we tried to get it going online can’t do that. I have a disabled mother who needs water with meds and everything still no luck with it
Absolutely the worst experience with a utility company . Customer service is horrendous, response times are even worse . Without water now for a full day due to company negligence. Which council member do we speak to about this clear issue ?
Their notification system is for bills by mailhorrendously sub par and before you know it they cut the water off no disconnection notice was ever received or is mostly my error bit if yhe bills are delayed or never received that has to be fixed in a co structure way.
Most of the people you talk to on the phone do not give a shxt about anyone or any of your problems. There’s one girl who is so rude whenever you talk to her, and has an attitude about everything.. the customer service is the worst, no one …
After 16 years of regular payments a payment was returned apparently because of an error on my part. The penalty increased my bill from $57.82 to 98.31! Unfortunately there is no competition for water service in Roanoke.
I know I’m being robbed, lived in the same house for 6 yrs bill started out $60 now I’m paying $160 every mth in the same house and they telling me they did not raise anything. That’s absolutely B’s and I’m so sick of giving all these …
EDIT: Just added a star. I got a call in response to the voicemail I left. The person seemed to care and tried really hard to understand the issue and is passing it along. Will update this review again if they fix it. …
I’ve called the company two times in a year. Outstanding customer service. Second call was a week ago about some grit I had in my water. Had a technician out the same day to check the water! …
Water just turned off again after payment was already made through their pay by phone service two days ago and already deducted from my bank account this morning right as they shut my service off. Called and spoke with a rep named Mary who …
Have never had a good experience with this company! Their business ethics are undesirable. They have an outside company taking payment that requires a day off work just to fix a technological issue which they blame on the service provider …