Westex Connect is one of the leading providers of local internet services in the United States.
| Friday | 7:30AM to 7:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 7:30PM |
| Tuesday | 7:30AM to 7:30PM |
| Wednesday | 7:30AM to 7:30PM |
| Thursday | 7:30AM to 7:30PM |
500 Chestnut St 1901, Abilene, TX 79602
After years of service, the only true issue I’ve ever had has just recently presented its ugly face. This company’s rating used to be much higher, but instead of keeping up with times and saving its reputation, they would rather make an enemy rather than a potential return customer.
Absolutely horrible customer service. Outdated equipment. Super slow speeds even when you pay for their best. Avoid this company
Terrible service…….
Love this company
Great offers and services
Best Internet Service
Totally unreliable! Stay away
Great service…
Hard to find and not super friendly
Friendly staff. Awesome view!
Fast internet with wonderful support
They serve areas nobody else does.
Regularly loose service for a day or two at time.
Great Service and reliable Internet
service is really slow. not getting the speed you offered
Absolutely the best! Efficient. Incomparable tech support.
Was wondering if you guys were still up and running in this snow storm ?
No help on weekends. Do not rely on this service for critical service. Be prepared to be without.
I live over by ACU and have great service.
Great service great price
Is this place at least better than Suddenlink, I know that doesn’t say much though
They have great service. Great prices too.
To reply, my dad had westex and hated it. That’s why I reviewed 1 star.
Terrible provider would not recommend way overpriced for internet that doesn’t even work right half the time
They are ok… compared to dial up! Constant outages, old equipment, and terrible support hours!
Great company quth a beautiful office!!! Put on the best fireworks show I have EVER seen!!!
Well there internet has problems a lot like now there whole internet is shutdown can’t even do anything every thing is off line
Highly will not recommend this company we move and ask for there service at new location there is a tower 9 miles away only 14 people on it and they can’t get any signal and expect me to pay the rest of contract cause they can’t get signal.
This is the absolute worst internet provider I’ve ever used it hardly ever works its super slow and the towers are always going down I wouldn’t recommend this internet service to anyone!!!!!!!!!
Slow unreliable service with a claus in the contract that states if they cant provide or fail to provide you still have to pay them each month shady and predatory will not use them again
Would like to say it was good but seeing how the tech would not install where we wanted it because he did not want to carry his tools that far I think they need to check on people they employ
Horrible customer service!!!>:( They schedule a tech for am install at my lake house took off work and drove 3 HOURS to meet them they cancel because of rain, IT WAS NOT RAINING the roads were not wet and to top it off this is the second …
These folks are awesome , service is exactly what I need , and failed me yet , they are very quick to fix a problem or help you out in any way they can !! Very professional people yet treat you like they’ve known you for years!! Thank you WesTex Connect
Have used for about 2 years now and had very minimal problems. Way better than the previous providers we have tried in our area.
Terrible. Want my suddenlink back. Never know when we will have decent service or not.
We got tired of reporting it and it not being fixed, so we just stopped.
It’s on the 19th Floor Of A 20-story Bank building they don’t allow people in their office you conduct business at the outer doors they all wore masks and I felt pretty safe
An absolutetly horrible experience from every angle. Take heed to previous reviews and avoid this service provider at all costs. Arbitrary billing, poor customer service, broken commitments, random inconvenient visits and slow internet speed.
The only problem I have with wtc is the fact that they mess up the monthly automatic billing and my bill builds up over time. By the time I find out, they have already turned off my internet and I’m stuck with a 200 dollar bill.
Always super friendly and very helpful customer service. They get things fixed asap when there’s an issue. I definitely recommend.
Terrible!! Obviously if the service wasn’t going to be the same in Midland we would of NEVER relocated. Telling me “yea we told you it might work” and you said go ahead. Seriously? Why would I waste my money if you are telling me it might work! Stay away from this company!!
Called at 9:30 amth they were supposed to call right back after 1 1/2 hrs I called them again and then they said the tec support started at 11am they didn’t call back until after 1pm and told me I needed repairman …
I had called earlier and was told that they were expanding service toward the Ovalo area where my ranch is. Never heard back. Called last week and was advised that they now have service. Said they would call me back but never did. …
I have been calling for a couple months to get service. Nobody will give me a straight answer or if I’m even on the waiting list. Called last Thursday and the lady said I needed to leave a voice mail with another person. Of course no return call.
Requested a quote on their website, and they never got back to us. Even tried them by phone, said they had received my email and were working on it. Been over 2 week now and still nothing.
All the customer service I have received from billing to service technician have been awesome. Down to earth people.
We’ve been with them about 5 years. Outages almost never happen. The cost of their service is very reasonable. Very happy with them.
We have nothing but great experiences with WesTex Connect!!!
Don’t listen to the negitive reviews bc hardly anyone takes the time time to …
They never show up when you make appointments.. the guy the did come out broke something, said he would come back to fix it and never did. He also never put it in his notes that he broke something… and it needed to be fixed!
I have had this service for over 3 years now. its OK… I live in the country so its better than most anything out here but unfortunate since we were some of the first people sign up for it we were promised 8gb of said “speed” we see from …
I called to set up internet service mid week and spoke with a very nice lady that was extremely helpful and had everything set up for me within 10 minutes. I recieved a call the next day informing me that a technician would be heading my …
I explained I had been paying my mothers internet the last 7 years and now she passed away. I dont live in her residence and needed to cancel. Jackie threatened to keep billing and send to collections if I didnt pay, She said they would …
I’ve been trying to get internet service from this company for 5 weeks now. The first time I called they told me the “scheduling” department would call me for an appointment. 2 weeks later nothing! I call them and I’d been lost in the …
I absolutely love this service. It’s the best one I’ve ever had. The options for my area are very limited. I was trying to find anyone but WindStream when I stumbled upon this company. They did the set up just a few days after I called. …
This rating is based on 6 years of rural residential service from WesTex Connect and on nearly 20 years experience as a broadband customer, in a major urban area as well as in the current rural location. …
We signed up with West Tex Connect about a month ago. Our internet service was great the first day but then we realized we couldn’t get internet in the back half of our house. When we called their IT department they told us that the router …
Avoid this company like the plague. As others have mentioned their customer service is abysmal as it is ran by a bunch of unprofessional monkeys. Outages occur at least once a week and when calling in during one, you’re guaranteed to deal …
We have lived here a year and a half and West Tex is our only choice for Internet service. Last year after an ice storm we were without Internet service for FOUR MONTHS! Once it was fixed, we had OK service again. Overall, the service is …
I live in the country and had few choices for internet service. I was paying 95.00 monthly for WTC top of the line service and the speed was well below what I was promised. I found a local provider, I’m getting four x the speed, paying half …
Yet another evening of random outages. Thank goodness our cellphones are infinitely more reliable and faster than our home internet. We used to get a small credit on the bill for outages, but if they kept doing that they’d end up paying us.
My previous rating and comment regarding West Tex Connect led to them contacting me in an effort to correct the issues I had been experiencing with my internet service. They were quick to schedule me and made sure to do a thorough job. My …
updated review I’m constantly struggling with service in the Stamford area at&t and westex are the only options. In all honesty both have ups and downs but truly westex has far superior customer support they use standard quality …
We called to be serviced by this company and they told us that they could not service us because they could not find a signal. Our neighbors have them, they live 5 feet away from us. They said it was due to trees we don’t have trees in our front yard only in the backyard and that tree is shorter than the house.
HORRIBLE SERVICE!!! Way over priced and horrible customer service!!! They want you to abide by every aspect of the contract yet they do not want to hold up their end!! Speed is back to dial up speed!! Good luck at uploading anything!!! …
The speeds are ok for the limited area of coverage internet provides, however I’ve been without internet now for almost 48 hours and of course noone is available to get ahold of til Monday. Connection always seems to go out at peak times …
Original contract that I signed and agreed too doesn’t match the contract that the technician turned in. I have contacted the company and they can not answer how this happened. Seems fraudulent to me and I will get to the bottom of it. …
They don’t return phone calls. Initially they were very friendly but seem understaffed now. I need their service in a rural area and my colleague has tried to sign up with them now for over a month without success.
Use this service for my business which must have wifi service to operate. Moved locations and called them 2 weeks prior to our move. Install was 2 weeks late! I kept calling and they offered to forgive the $100 transfer fee. The loss of …
We’ve had WesTex connection for a year and a half now and have never had one problem. The only time our internet has went out is when we had that week long snow storm which is understandable. We have their basic plan and we can have movies …
Compared to other companies in our area, WTxC is a lot more reliable. We live in a rural area and at one time this was our only option. We’ve actually considered others, but always stick here because of the reliability and I’ve always had great customer service when I call and ask anything pertaining to our account.
I called and spoke with Monica about my internet service. It had been going in and out. My dish is on a utility pole that is just for the dish. Well, I was told I was going to have to pay $300 for a bucket truck to come out to adjust it, …
After years of service, the only true issue I’ve ever had has just recently presented its ugly face. This company’s rating used to be much higher, but instead of keeping up with times and saving its reputation, they would rather make an enemy rather than a potential return customer.
We have been running 3-4 Mbps for a long time, and we have called several times to try to get some help. When we first signed up with them three years ago, we consistently ran a download speed of 20+ Mbps. Every time we called, there were …
I paid almost 300.00 for them to connect the Wi-Fi and wait for AT&T to give them my number. They said it would take about 7 days. So three weeks later I called and told them that their guy did put internet in the building but he didn’t …
I have been with WESTEX CONNECT for a long time. Internet has always been good and I have had a good relationship with the techs. I can see their Lake Fort Phantom Hill tower from my house and have let them know on several occasions when …