Terrible location. Discontinued automated service. Disconnected phone line into this branch so totally no way to communicate with them other than to just drive there. Did they close this branch down?
Debit cards wont work in most locations.
This bank keeps charging me for an over draft fee after I signed a paper which I have for my records stating that I do not want over draft. If I don’t have the money I don’t have the money so why do they keep on charging me……this is the fourth time……it’s time to close this account and switch banks
I love the downtown location all the tellers are so friendly, know my name and greet me with a genuine smile. Anytime I’ve ever had a problem Felicia is quick to respond either thru the phone or in person. I’ve banked with several other banks in town and believe me when I say you won’t find a better place for your banking needs!
Went inside and opened a bank account for my business. I waited two weeks for my debit card and finally called the bank to see what the status is. I gave them my account number and they said there was no account with that number. Went into …
Very poor customer service… very rude and not professional at all! My credit score is 767 and they literally think you are so desperate and need their service! I am so glad their poor and neglectful customer service has prevented me from …
Very poor company. I applied there and another credit union. They denied me but the other company’s approved my loan no problem. The lady told me they denied it because my credit history was unacceptable. But I just financed a motorcycle 3 weeks ago and was just approved for a loan from the other company. Don’t waste your time.
The first time, I was with this bank was in 1984. The credit unions Staff is AWESOME and I love ALL of them. I’ve been with this credit union over 15 years. They will NEVER give you a loan or help you in any type of way financially. Many …
Worst location in the history of locations!!! Both locations you have to drive 30 minutes out of your way to get there. That was fine until the government decided to run gas up and try and get it over $8.00 a gallon. But the Ave Q location should be moved to south Lubbock out of 1585 or west Lubbock out past Iola on 19th or 24th Street.
This is the worst bank in the state of Texas. I have called for six weeks trying to speak to the bank president or a manager and they REFUSE to allow you to speak to one. They let my debit card expire ON PURPOSE because I called for weeks …
We have been with them about 7 years now. I’ve always had great experience with them and this is the only bank I’ve been with this long.
How can your ATM’s be broken for over 4 months?
They are pros. Professional, nice, educated.
They protect your finances very well.
Terrible location. Discontinued automated service. Disconnected phone line into this branch so totally no way to communicate with them other than to just drive there. Did they close this branch down?
Debit cards wont work in most locations.
They are very nice. Also my money is protected and I’m thankful for the service they offer me. I’ve been with them a few years now.
Nothing but crooks running this place. Worst bank in Lubbock.
This bank keeps charging me for an over draft fee after I signed a paper which I have for my records stating that I do not want over draft. If I don’t have the money I don’t have the money so why do they keep on charging me……this is the fourth time……it’s time to close this account and switch banks
I love the downtown location all the tellers are so friendly, know my name and greet me with a genuine smile. Anytime I’ve ever had a problem Felicia is quick to respond either thru the phone or in person. I’ve banked with several other banks in town and believe me when I say you won’t find a better place for your banking needs!
Went inside and opened a bank account for my business. I waited two weeks for my debit card and finally called the bank to see what the status is. I gave them my account number and they said there was no account with that number. Went into …
Very poor customer service… very rude and not professional at all! My credit score is 767 and they literally think you are so desperate and need their service! I am so glad their poor and neglectful customer service has prevented me from …
Very poor company. I applied there and another credit union. They denied me but the other company’s approved my loan no problem. The lady told me they denied it because my credit history was unacceptable. But I just financed a motorcycle 3 weeks ago and was just approved for a loan from the other company. Don’t waste your time.
The first time, I was with this bank was in 1984. The credit unions Staff is AWESOME and I love ALL of them. I’ve been with this credit union over 15 years. They will NEVER give you a loan or help you in any type of way financially. Many …
Worst location in the history of locations!!! Both locations you have to drive 30 minutes out of your way to get there. That was fine until the government decided to run gas up and try and get it over $8.00 a gallon. But the Ave Q location should be moved to south Lubbock out of 1585 or west Lubbock out past Iola on 19th or 24th Street.
This is the worst bank in the state of Texas. I have called for six weeks trying to speak to the bank president or a manager and they REFUSE to allow you to speak to one. They let my debit card expire ON PURPOSE because I called for weeks …