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Read More| Friday | 9AM to 9PM |
| Saturday | 10AM to 7PM |
| Sunday | Closed |
| Monday | 9AM to 9PM |
| Tuesday | 9AM to 9PM |
| Wednesday | 9AM to 9PM |
| Thursday | 9AM to 9PM |
4751 Wilshire Blvd Ste 100, Los Angeles, CA 90010
Tried to get a safe vehicle to drive to work, and found an ad for “We Finance Anyone” on craigslist, and drive over an hour to look at a Tahoe. The door handle was broken and rear safety features damaged, which the dealership “Grand Valley …
Worst company ever!!!!!!. They received pay-off 6 days after Quote. They waited 13 days with pay-off check in hand to charge me more interest, hasn’t sent my bank the title and claims i owe them more than the automated system (checked it …
Horrible horrible experience if you can STAY FAR AWAY from these people . Thief’sn! mistakenly towed my car after an error in their system.when i was finally able to retrieve it after days of run arounds. I returned to a car that was …
Worst financial company I’ve ever dealt with. VERY VERY RUDE customer service team and I work in customer service, they do not try at all to help the customers at all. It’s a shame how that there’s probably a few rep’s who are very helpful …
HORRIBLE HORRIBLE HORRIBLE Customer service. This is review coming from a dealership, not even a customer. How do you want us to sell you deals if you can’t help us. Called several times to pay off a vehicle and they just suck. They kept on hanging up on us after being put on hold for over 30 minutes. Worst of the worst bank and service.
Very rude would not tell me why they are calling .called 3to4 times a day. asked me for personal info. if they are a financial/ insurance company would already have. On one called that they called me asked me to calm down then hung up on …
Abysmal customer service! I paid my vehicle of in May of 2022 and have yet to receive my title as of July 13, 2022! I have called multiple times and each time I’m told a different pay off date and another reason as to why the title has not …
I paid off my car (at a pretty high interest rate, so they made a LOT of money from me) and they couldn’t even bother to mail me the title through a secure means (like through certified mail or FedEx). It got lost in the mail and now I have …
Ariel C. Really helped me today. He was very professional and kind. He even gave me words of encouragement that really uplifted me. Because of him and his kindness, I would definitely recommend this company.
ZERO STARS
HORRIBLE HORRIBLE.. bad customer service , these people are SCAMMERS. Please don’t allow these people to be your creditors especially if you fall on bad times …
They’re fine until the very end. My friend took out a car loan that I co-signed for and we paid it off around the Jan-Feb timeframe of 2022. They sent the title and a release of lean letter too. 2 months later they send a letter saying …
Ariel C was very helpful service was great and outstanding he made me not worries and took good care of me very easy and fast to work with
You need to investigate the dealer that you do business because south fl auto dealer is horribly dishonest with their customers. Too many ppl have the same complain. I have the same experience and now my daughter has now car, no money back to go and buy somewhere else and yet still the loan hasn’t been cancelled with your bank.
yes purchase a vehicle in October 2021, it was deemed total in March 2022, my insurance paid 98% and since I purchased the GAP coverage, the GAP or @ lease they said at time of purchase it would pay the remaining, but I’m still receiving …
I am a customer at west I been trying to pay off my loan because my car was total I was sent to 6 dodge to people because nobody know what department it was. I finally found out it was insurance claims nobody answered for days when I …
DONT EVER GET ANY CAR LOANS FROM THIS COMPANY RUN RUN…
I had a loan with them and I paid my car off completely with in 2 years. Weeks after I paid my car off and got my title in hand I end up canceling my extended …
If I could give them zero stars I would, I haven’t been with this company 4 months and they are horrible … Rates are low for auto loan but the business is horrible they tried 4 times to take my car payment out of my account when I already …
This is a horrible company to deal with. You can never get anyone on phone. They place warranties on cars without the customers knowledge and charge you for it. When you acquire about things in your contract, they give you the run around …
Horrible!!!! Set up automatic draft, it shows pending on their end and they still call multiple times a day to collect on the payment that they haven’t taken from the bank yet. They call up till 9 pm each night and demand that you make the payment on the phone to them even though they admit the payment is pending.
This company had the audacity to double charge me on my debit card. They then try and mail me back a paper check instead of just reversing payment. Then they banned me from using my debit card because I had my bank Cancel the double …
Absolutely abysmal customer service. Trying to help my nephew with a payment and they can’t even process payments correctly on the phone. Kept saying it wouldn’t go through yet when I called the credit card company they said nothing …
Worst place for an auto loan, my interest rate is so high I pay more to interest than principal. A 4 year loan now takes almost 8, it’s literally making me live worse than paycheck to paycheck. Complete disregard for actual loan quality. 10/10 would definitely not recommend.
Run run run run the worst place to do business with ! They say they will give you an extension but they don’t they do not communicate with eachother about conversations you have had with them . One minute you are speaking to a foreigner the next you are speaking to someone who speaks English . They are extremely unprofessional
west lake financial is the worse finance company in the world.. If you speak to customer service, you cannot understand anything they are saying because non of them speak English and they are by far the rudest people in the world.. I spoke …
If I could give this company negative stars, I would … They effectively stole money from me when I canceled the warranty and paid off the loan. Then it took 3 MONTHS to get the amount I overpaid, because they can’t do math or keep their …
I would give it no stars if I could. Was given the run around for a week about getting my car from the impound. Was told multiple different things from different reps. I was placed on hold and not only did they put me on hold I had five …
Very, very, very bad customer service! The supervisors are of no help, and constantly making mistakes, and not putting the arrangments in the system as agreed and discussed! …
This company is a scam, it’s a family pimping technology to make it seem like their are a legitimate business, don’t do it! I financed two cars fro them paid them off and it’s been 7 years and I still don’t have my tittle for either of my …
I live in New York. Purchased a car in NY, financed through high interest Westlake. I knew I should have shopped for better rate but time was not on my side. Never a late pay and paid all payments until end. Paid off. That was 2 years ago. …
I financed a car through Westlake in November 2019. By January 2020 I still didn’t receive the license plate and registration. I called and was told the broker I used was responsible for the plate and registration. The broker referred me …
Hello🙏🏽👴🏾Jorge J a.k.a JJ was an awesome help. I give hime 10 stars. I didnt have to wait long, the line was clear and answered all my questions with no hesitation
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ …
Horrible service I can’t speak to customer representative. Then when you call dealer Services to see if they can transfer you to customer service they get nasty and rude. I never signed up for automatic payments. They withdrawing money from …
This is one of the most painful experience I’ve had with a bank refusing to do their job. My wife paid her car off since 2019 and they sent the title to the wrong address. Got it back and since then haven’t even taken the time to replace …
I had the great pleasure of speaking to Roman Rosales. He was very helpful and was very friendly with his customer service. I strongly advise for anyone under Westlake financial to talk to Roman. Super friendly and very easy going!
This company is garbage. They don’t understand or speak English well which is very disappointing especially since this company is located in USA. Can’t even get my question answered! I’m going to get my loan refinanced with another company!
WORST customer service experience EVER!! None of the customer service people know what they are talking about, everyone has a different answer! They have all been rude and wish we didn’t have our loan with them! Never again!!
DO NOT FINANCE THROUGH THIS COMPANY. I am in the process of getting a lawyer and escalating my issue to the Better Business Bureau. Car has been paid off for years now and still have not received the title. Their title department did not …
I have only been with them three or four months. Everytime I made a payment on line, they would call me and tell me the bank declined for lack of funds. Charged me $15.00 for insufficient funds each time. They had the right info to my …
This place abusive the legal steps of calling clients. I get it you have to call to collect but 8 calls in one day is excessive when it’s not past due past 5 days.
Update..I was told they don’t refinance…Well, time to look another finance company…SMDH!!
I have had Westlake for about 8 months now and I agree with some of the others. …
My father recently purchased a car and was approved and went through this company for his loan……. What a waste of time! There was some kind of miscommunication when he called to give his bank info apparently it did not go through but yet …
West Lake Financial is a loan holder for a vehicle I purchased a few years back. I wanted to pay down the principal on my loan by making additional payments however WLF refuses to apply additional payments towards the principal. Instead …
As I am currently going through a tough time being that I am college student with a lump sum of bills, I wanted to take some time to appreciate Dan whom was super helpful and understanding to my situation. He walked me through the process …
This is my first experience buying a car. I had little to no credit history and this bank is the one who accepted my application through the dealership. They’ve been accommodating, understanding, and dependable for the year and a half I’ve …
I had the pleasure of speaking with a customer service representative, by the name of Ariel, on 08/18/2022. Ariel was extremely courteous, pleasant, and very understanding! After asking, and noting my recent hardships (reasonings for a late …
If I could select 0 stars, I would. They have terrible customer service. I mean, the worst experience in customer service in history. West Lake owes me a refund of $694 since March. I have called hundreds of times to follow up on the status …
Hello wonderful people! I just want to take the time and shout out two people who had great customer service and genuinely looked out for me while I was struggling to get back on my feet. I tore my Achilles and during the whole process, I …
Website sucks. I try Every month to log in to make my payment and it sits doing nothing and even makes me almost Late to pay my payments on time.
When I asked about refinancing they refused me stating they simply don’t do …
TERRIBLE! Customer service representative Freida is very unfriendly and just because I don’t understand the way she is saying things she starts giving attitude. I guess that’s what you get from people who can barely speak good English.
Westlake Financial has the WORST customer service ever! I have spoke with 3 people and every single one of them was extremely rude. Please save yourself the headache and do not work with them.
Terrible customer service experience throughout relationship with this company. It seems the representatives are not trained well enough or given enough authority to resolve what seems like simple customer questions/concerns. It also seems …
This is the worst finance company. Their representatives are rude and unethical. They seem to forget there are laws protecting consumers from companies like this. We will be filing complaints against them.
🛑Attention do not trust Westlake 🛑 I bought a car and within two days the car had transmission problems, I got in touch with Westlake I sent the report by e-mail, they asked me if I wanted to fix or undo the contract, I would prefer to undo …
On 01/28/22, I spoke with Mr. Jose Alejandr, over the telephone. Jose welcomed me to Westlake Financial and explained their services and all of my options regarding my new auto loan. Jose was professional, pleasant, and extremely helpful!
This financial institution is a scam! Worst financial place in the world. Their customer service are rude and no help. I had a change of account and gave them a notice about the change. They keep giving me a run around about how they can’t …
The absolute worst, they took my payment out twice back to back in two days and charged me a late fee even though it was a system error on their end. They are horrible and I would recommend you NOT get a loan from these people
There are NO WORDS to describe how TERRIBLE my customer experience has been with Westlake Financial. They shouldn’t be in business. I financed a vehicle through them in 2019, paid it off by early 2020, and was never sent my title. I …
Worst Auto Loan Company I Have Ever dealt With. Fail on hard times in March spoke with Westlake weekly deferred 2 payments and wasn’t able to make 1 payment. Finally In April I Was Able to Recover and Get a Big Contract to get the funds …
I bought a car with a warranty and they won’t fix the internal transmission problem after I recorded our conversation saying the warranty will cover it.
I WOULD NOT RECOMMEND THIS PLACE
Ronny Perez is the worst employee , is really aggressive. I hope westlake take care about him . Because everyone bring good service . Only
Him doesn’t !!!
Hello, I just want to share that I had a great customer service experience with a representative named Ebony. She was so patient and professional when I called customer service. I asked her to hold multiple times during our conversation …
Worst finance company in the world they never wants to work with you. Payment can be due in one day and the next day the constantly start harassing you. I wish I would have did my research on this company I hope they got out of business.
Ceejay was incredibly generous with their time helping me today. It was a typical DMV back and forth issue. We’ve all had these. Ceejay went above and beyond asking the supervisor to assist and was beyond helpful. Thank you Ceejay for your time, patience and understanding!
This post is regarding Ernesto Hurtado he was a great agent provided excellent listening skills and was such a great help when I thought everything was lost he took the time to provide me with assistance to get my issue resolved!! Thanks again you were great.
I keep calling to try and talk to someone about my warranty. They refuse to transfer me because my payment has not been paid. I explained to them that I have sent a check in the mail to pay the bill. Then I was hung up on. This happened twice. Horrible customer service.
I changed my mind after reading all the one stat ratings and god knows 🙏 these hard working people are not lying that’s the way the big corporations do honest people they take advantage, once that line is signed.l was going to get a car …
This customer service here is phenomenal!
A guy by the name of Luis Pacheco helped me today and he was great ! Thank you so much luis.
THIS PLACE IS TERRIBLE… Do not finance anything with these people, there is no kinds of communication & they don’t document anything they tell you. You give them info one month and the next they don’t know what you’re talking about not even try to fix the issue. Company needs to be out of business
By far the worst company ever. They are BEYOND RUDE. I have a charge off on my credit and still have the vehicle they lie on your credit report
I have dealt with so many different customer services but Westlake customer service , verification team , dealer support and literally every single body in that business is worst’s worst , 6 different reps either hanged up or put on a hold …
This company has stolen money from my bank account without my authorization , I had called and ended up taking to a very very rude supervisor and then when asked to speak to a manager the lady told me I have to wait for a call back because …
Ariel Cervantes was extremely helpful and helped me so much! I enjoyed his energy positive and attitude. Speaking to him was breeze!
Great customer service but if you fall ill or “medically incapable of normal everyday activities” then there is no sympathy. Just like any other finance company. You’re better off dead than falling behind in their eyes. …
Poorly automated customer service call center. No option to speak to a representative. Made it a headache to try to get off the “high interest rate Unsecured Loan” pre approval mailing list.
Horrible customer service when it comes to calling, you can bearly understand the people because they dont speak good english and are also very very rude i had one tell me he was putting me on hold for litterally 2 mintues in it was for a …
MERITONI she is such a sweet person very helpful and understanding they need more people like her I feel much better now since I talked to her I have nothing bad to say about Westlake Financial even though I’m tired and not feeling well she made my day thank you Meritoni keep up the good work
I paid off my car in october 2022 they never sent my title showing my car was paid, however they did send a letter showing my car was paid off and the title will be mailed out to me and i would recieve it nov.28,2022. I never recieved my …
I just purchased a car a week ago and these guys are the ones our car loan is with. We financed this car to improve our credit score for when we buy a home. I don’t not like being called to purchase other services etc. I did not agree to …
Paid 11,000 in a month they still wanted 481 a month without refinancing after a insurance payment. Do not deal with these Biden Obama democratic ceos. Worse company to exist just declare bankruptcy
Worst auto loan company! Don’t use this company! Representatives will not help you to solve an issue if you had issue with your loan…first and last time to use this Company.. Very dishonest! One person will tell you 1 thing and another person other thing that don’t make sense..
The worst costumer service, the worst app interface, absolutely not professional costumer service who doesn’t care about costumer’s time ! …
Ariel Cervantes was an incredible representation of what great customers service should be. WestLake financial’s patience and service has been impeccable since I started using them
I will never use Westlake for anything ever again. Customer service is never helpful and difficult to understand. They tell you one APR rate and payment, then jack it up when it comes time to do the paperwork.
Under NO circumstances should you do business with these crooks! They will take extra payments and then tell you they cannot refund. They just took a double payment and overdrew my account.
I definitely cannot thank Brandon Cruz and west lake financial enough! I’m truly grateful for the patience and understanding this company has! Thank you!
Two things I wanted to share with you, first I did finance with Westlake financial my first luxury BMW 325ic in 1993 my add-on was fittipaldi rims cuz it was a proud moment in my life being a top investment broker in Los Angeles. Secondly I …
Thank you so much Ariel C. for helping me out today. You were great and you allowed me to get everything that I needed done within 20 minutes. I really appreciate it, blessings to you!
Since I have been with Westlake financial I’ve had nothing but great experiences. Customer service is always friendly, easy to understand and informative. Thanks Westlake!
Was supposed to be ZERO down. They took 3500 from my acct.
They harrassed me from the beginning so we refinanced the loan.
They have payoff and are still calling for payment. Now they want 2, and the 2nd one isnt even due.
Very bad customer service. Likely to enter your information wrong multiple times and caused my personal information to be leaked. I’ve been misinformed multiple times by their employees and supervisors. Dealing with them is like pulling …
I used west lake financial for three years, with a payment of 1200$ a month. Never late! We’ll I traded my truck in on July 5th of 2022, got the pay off and signed all legal documents. I was being harassed by west lake that I owed x amount …
WORST EXPERIENCE EVER! They are rude, unorganized, very unprofessional! I would not recommend them to anyone! I am being transferred to different representatives, they also consistently hung up the phone in my face without saying anything. …
Westlake Financial has the rudest customer service department I have ever dealt with. I have worked in the Customer Service industry for 20+ years, and if I had an associate ever speak to a customer the way this company allows it’s …
They send me sooo many annoying text messages about my upcoming payment at the beginning of the month then they’ll continue every week until my payment is made on the 16th. I’ve never had a company harass me like this and they’re rude even …
I would like to put -100 for them. They are literally unprofessional, the works there never know the right information, they keep giving wrong information. Some people there are also really rude. The manager just hang up on my face, and she …
It would be nice to have a functional auto voiceover. I call every month for my payment and can never get it to work when pressing the option I need. Thought it was my phone but called from others and still have the problem. Very frustrating.
Worst customer service and communication ever!! Called and spoke with someone sometime in July to let them know my August payment would be late do to being a teacher and not getting paid through the summer. But it would be around the 25th. …
Repossessing vehicles when they are only 5 days late is disgusting behavior. Everyone should stop doing business with Westlake Financial Services immediately as they do not care about their customer base. They are greedy, their customer service is the worst I’ve ever seen. And I work in a call center.
They can’t set up a recurring payment for any day other than the due date… if their app doesn’t work, it’s on you to Houdini the money to them, and the customer service is severely lacking. She wouldn’t even let me get a word in… anyways, …
Never late, never missed a payment 2 years! Harassed everyday since 6th ! They agreed to deffer and still 2 Hurricanes, hospitalized and never going to reccomend these people. Truly never been treated like this! …
Bait and switch practices! You are not going to get the APR and monthly payment you were prequalified for. Fraudulent business practices. Horrible customer service, behave as though they are doing you a favor. And from what I’ve heard, good luck getting your title!!
This is to all customers of westlake did u know if ur 1 day late past ur due date it’s considered late& reported as late to all 3 Credit B”? They give u a five day grace period bt still report delinquency before the 5 day is up😡 …
These guys are awesome. When looking to finance for the first time, Esai literally SAVED me from SO MUCH HEADACHE! -if you have bad credit or are a tipped worker, and you have a terrible time getting an auto loan, DONT let a dealer trick …
Westlake financial are fraudulent and bunch of lying group of people.. my car was damaged and the cost of repair was almost $3000 which I had to take to a dealer and was repaired and my insurance sent me a check to send to Westlake to …
Mr.Ariel Cervantes was a huge help. He was patient with me and talked me through everything we were doing. Such amazing customer service.
I’m a young millenial in a world that’s movinig too fast for me. But there are people like Jose who help us to keep moving even when we fall.
I was a young excited woman looking to get a used car that is full of as much …
This company is horrible, they take advantage of customers. Was in a wreck, insurance and gap paid the car off but they kept contacting me about a remaining balance, I got in touch with the insurance company, per Westlakes advice, to ask …
Tried paying online, have funds but their system can’t handle 2022 technology. They called me starting Monday bright and early while I was at work, and every 30 minutes since. They can’t understand why I don’t answer. 23 f’n times so far, …
Very bad
Very bad customer service …
Do NOT use this company absolute scam artists…any review over 1 star has to be paid and if we could give negative stars plenty of consumers definitely would. Terrible incompetent customer service employees, horrible communication, online …
This is the absolute worst company please save your money and time and DO NOT DO BUSINESS HERE!! Everytime you call the representative is from a third world country that barley speaks English. They will tell you the same thing everytime …
Calls constantly like this 10-15 times a day if you are one day late. Doesn’t matter how long you’ve been a loyal costumer, doesn’t matter if it’s on the way. Doesn’t matter at all the job, family members. Constant calls from 8am to 9 pm …
Anthony Gonzalez, is big help to me today! I’ve been back up with a few payments this months but he figured out a way to help big time and to still keep my truck! I really appreciate his help sincerely Arielle villanueva!
I had a stellar experience, gian my loan officer helped me out all the way and even helped me find a car! I had an exceptional experience and would recommend this lending company to anyone that is rebuilding their credit
this company is the worse. The agent/reps are so rude. mostly cant understand them and they leave you on hold, don’t let you complete your reasons for calling. it all the way around rude . do not purchase car through them.
There are NO WORDS to describe how TERRIBLE my customer experience has been with Westlake Financial. they are very disrespectful!! do not know how to talk to people at ALL definitely won’t recommend them to nobody
This company is all bad im here on behalf of my grandparents they recently got they’re car totaled (Only Transportation) Had the car for two years paying $400 a month put $5000 down on a car that total cost was $16299 had four months left …
They financed my car back in April and I’m still making payments, however my tag office will not provide me with a tag bc my title was sold to Indiana and I live in Georgia I’ve called multiple times regarding the issue, no one has been …
This business is not professional. Some context here, I had a loan taken out from them and it was paid off. In doing so I should’ve gotten a lien release form for which they stated was sent out to me. I didn’t receive it so I requested one …
Only giving 2 stars because this was LAST FINANCIAL SERVICES THAT Would ACCEPT ME. I had already had the car for a month. Had terrible credit and need to buy a house by next although credit is going up it is not all because these guys. It’s …
Dealership sold me a car that looked good on the outside but underneath was destroyed…I called WestLake and sent documents from a Chevy Dealership and they told me they couldn’t do anything about it. They told me to contact Dealer …
Ariel C. Mr. Cervantes was big help in my situation with my payment arrangements and setting up auto pay he was very understanding about my situation and did everything in his power to help me. Great customer service.
Where do I begin. So I have only had my auto loan for 8 months and only 2 of the 8 months I have had 0 issues! I set up auto pay from the very beginning band waited and waited for them to pull out the payment that is due on the 6th it never …
I have tried contacting Westlake financial to repo the vehicle I was financing through them many times. I finally hear back from them stating they were taking me to court. Really Westlake??? I tried to give the vehicle to you and you …
They are terrible. Westlake approved an amount on one vehicle then when we decided to go to a cheaper vehicle they would not approve the same ammount. so my down payment would have been insanely high even though I went to a $20k cheaper vehicle. Absolutely terrible and disappointing.
Most rudest customer service I’ve ever had! Charged us 3 payments in less than a month and wouldn’t give us our money back. DO NOT RECOMMEND!! Honestly don’t know how they don’t have a lawsuit yet
This COMPANY IS SO HORRIBLE I DONT EVEN THINK IT DESERVES A 1 STAR . Have been trying to get my release form sent over to pick up my vehicle . Was told it will take 24/48 hours . I’m 4 MONTHS PREGNANT ! Flew into Orlando from Ft. …
I would not recommend this auto finance company to anyone!!! They are rude and inconsiderate. They will call you a million times to make a payment, after you told them the date you will be able to pay! They’ll wait until your car is …
Ariel C was super helpful with me over the phone and provided excellent customer service. I have dealt with terrible representatives before, but his professional, attention to detail and understanding was amazing.
John garcia worst customer service rep, i tried talking and he would talk over me like i didn’t know anything worst representive ever.
jesus mirrio customer rep “supervisor” acted just like john garcia. …
If I could give them negative stars I would. WORST CUSTOMER SERVICE EVER. CAN NEVER GET AHOLD OF THEM TO PAY MY BILL, THEY NEVER ANSWER, THERE BUTTONS NEVER WORK. IMPOSSIBLE TO TALK TO REAL PEOPLE. This has been my loan holder for 2 years …
I am extremely disappointed with Westlake Financial Service. We moved states, I notified the DMV and the first time I sent the letter to the Company was August 15th, I sent it in September and again in November and they claim not to have …
This company is horrible. I’ve been trying to get my truck registered in another state for 6 months. Im paying and insuring a car a can’t even drive because I can’t get ahold of anyone that can actually care to help. I’ve tried everything. …
I recently had dealing with westlake financial for 2 car loans- at first they were great however as of recent they have been harrassing me for a balance of an account. My vehicle was totaled out and insurance company sent them a 10 day …
They only respond to the positive reviews smh. Ive been with this finance company for 4 years. They will lie to you or avoid telling you certain information then on your paydate take double the amount from your account and blame it on you! …
Terrible customer service. I spoke to someone named Bella 10:58 eastern standard time. Some people really shouldn’t be working customer service. It was a terrible experience from the moment she greeted me and I didn’t even give her a reason …
Good luck making your payments. The phone system don’t won’t no matter what button you press, website don’t work I think I was able to make a login and get in only that time. I always have to call and listen to the voice prompt over and over like 5 times before getting transferred to make My payment.
My daughter Made her first auto purchase 3 months ago and so far have had nothing but problems with company, scheduled automatic payments 3 times and so far they have not tried to retrieve any payments through their system claiming …
Bad ……!!! hight APR when they catch you
No way to negotiate to pay in advance and finalize the contract for a lower amount, you continue to pay the ridiculous interest. Nothing positive from this company they just want your money don’t care about the customer
I wish I could give them a zero star rating. I called first thing in the morning as soon as they open Friday to pay for my car. I just opened a new checking account and my debit card expires in 2033. They couldn’t take my payment because …
Predatory lending!!
Loan amount $11,438.22.
paid to date $5583.87. …
The rates are ridiculous even with good credit. They care less about anything but the money. My significant other was killed in a car crash that we was getting this loan for. My insurance company just gave then $13,000 on the loan it still has a balance and 2 weeks later they are wanting a payment.
Customer service is terrible. My account was tranferred to this company because my original financial company permantly closed. I call in to ask a few simple questions and it took forever for them to find my account. Once my account was …
If I could leave a negative five I would… I’m an insurance agent who called in about questions for one of my clients loan and was transferred 5xs and the last person kept taking me on and off of hold. I forget the young man’s name, but I’m …
Agents just know how to mess up payments over the phone! You have to fight the customer service rep to remove the late fee for a payment that never went through and they have no explanation why that happened. They are very condescending and …
Extremely accommodating until you Actually purchase a vehicle… Then “you’re on your own”! Interest rates are absolutely too high and you’ll end up paying double the price of the vehicle! And Noone wants to speak with you about rectifying anything! Buyers Beware!
Great Finance Company!!! I have had nothing but excellent services..If you are honest about your situation, they will work with you.. They helped me a few times when things got rough.. I am grateful for this company.
This has to be one of the worst financial corporations ever. I recently come to find out that I had id theft/fraud against my name and social. I filed a police report and placed a freeze on my credit. The credit agencies have said because …
Due to covid outbreak I was unemployed and on ui benefits to budget my monthly bills I was left with the decision to either keep a roof over my family’s head or a car sitting in my driveway which mind you my insurance payments were through …
They never answer your phone calls, if they do they’ll hang up almost immediately. Their customer service is no help. Westlake financial institution has been the worst financing agency that I have ever been through. If I could rate lower than one star I definitely would.
If I could give this company 0 stars, I most certainly would do so because this company is a joke! They’ve been sending me thru the ringer. …
One star is way to generous! Please do not use them! They have people who tell you different things so no one really knows whats going on. Have no fear the manager will apologize for their lack of knowledge. We are trying tonpull the loan …
This company is the financial institution on the planet. They shouldn’t be in business. They make you jump thru hoops for nothing. The verification process is the dumbest thing a human should have to go threw. Never in my life would I recommend this bank to do anything for anyone period.
Worst bank EVER . They bother you NON STOP. Even when you pay your payment the same night, never are updated with other sections of the bank. Act like they don’t know what you’re talking about. And oh you’re in a bind and wanna move you …
I do t know what’s going on with their phone customer service. I usually call, and someone really nice always pick up and is able to review all my information with my I called today , and the phone system doesn’t work and when it transfer you to speak with a live rep, no one answers. It’s so weird.
My experience with Westlake was the worst I’ve ever dealt with at any bank (after our first rep left). After the customer cleared all stipulations, the bank still demanded a repo. Their reason: they pulled the credit, again, and then they …
This is the worst financial company I’ve ever did business with. First customer service is clueless and do not listen. Second I had my car repo for $100.00. Now I am paying $99 extra a month for repossessions fees until I pay off the car. That means I will be paying $7000.00 more on my loan. Do not get a loan with this place.
I would give this company 5 stars, but I’m pretty dissapointed. Westlake financed my car loan for a year 2013 VW about 4 years ago. I’ve had nonstop on-time payments. Never been behind and sometimes pay more than my monthly payment due to …
The absolute worst lending company. When I payed my car off with them, they never sent me the title to my vehicle. Despite my multiple calls to have them send it to me. Every time they gave me a different excuse as to why I haven’t received …
Absolutely the worst experience I EVER had with a loan company it was son first time buying a car they gave him the run around and after he had the car for 4 months the y threaten to repo because they couldn’t verify his job after the …
Reymark in customer service was helpful and knowledgeable during our call today. Some of the reviews are horrible and discouraging for a new customer like myself. I appreciate the heads up and plan to make timely payments in order to avoid these horrific experiences shared by others.
I Financed My Vehicle With Westlake Financial Approximately 5Years Ago And Had A Great Experience With Them. I Am Planning On Buying Another Vehicle And Definitely Going To Finance Through Westlake Financial Once Again. …
Paid off my car early. They said they sent my title. It never came. I’ve called several times and every time get a different story. Now they are saying that they never had my title. That my be state DMV has my title and they were the ones …
I financed through Westlake and if I had it to do all over again I would have never chose them. Bought our car March 7th of this year. Made every payment on time. A week ago they repoed my car saying they haven’t received 2 payment. …
Financed my cargo van through them in July 2018. Just paid the van off last month and received my title in the mail within a few weeks. Never had an issue with this company for any reason. The interest rate was a tad high but at that time my credit wasn’t stellar either. Make your payment on time and it’ll be smooth sailing.
No stars for this company. My husbands car was repoed over ONE missed payment after making payments on this scam for over 4 years. Its disrespetful and criminal. I am at a lost for words for the heartlessness and greed of this company. As a …
Paolo Fernando was very nice. He explained how extensions work when it comes to your principal and interest. Now I am more aware on how that works and understand the way they do so. Thank you Paolo Fernando for taking the time to explain. You have great customer service. 10 out of 10.
My father passed away and I was trying to settle his account. I was first told they would talk to me after sending in a death certificate and my driver’s license. After doing that I called again because I had not heard from them and they …
Westlake financial is having issues with their online payments, stated by Rorenco Alvarez. I asked for help with my online payments. I have made 3 payments, 2 online and 1 by phone. The online get kicked back as insufficient funds. By phone …
Arlexa, a Westlake Financial Customer Support Representative provided me with exceptional support, and compassionate kindness in servicing my account today. …
I feel sorry for anyone who unfortunately winds up with them. My loan got switched over to them and they are the worst. Their representatives are horrible rude and not knowledgeable. I sold my car to Carmax even though I’m still paying …
I’m barely going to spend a month with this bank. and I have a suspicion that this is Scam. All the people who answer give wrong information. the emails they provide don’t even exist. no one answers anything. Nothing they say makes sense. …
I cannot wait to trade this vehicle in because this is the worst finance company I’ve ever come across..
a representative just told me that because it’s a high vol of calls – the lines …
I would like to say that this company is the worst ever . I got new vehicle and called them they took out a payment and I No longer had . And refund to return all my money. They wanted to give me back 14 dollars. I’m gonna call a lawyer …
I financed a loan through this company and the employees are ridiculous. They lied to our dealership we are doing business with and they are no help. I feel that you have poor customer service and are not a company that wants to work with …
The worst companie ive ever dealt with my entire life. I was scammed from both them and the dealer where i purchased the car. They would not respect the contract and tell you that they dont care and that its gonna be like that. They work …
Worst customer service ever out of ANY company I’ve ever shopped at , went to , or had to deal with. Their lack of communication is a huge frustration, nobody knows anything, they transfer you all over just to end up back where u started. …
Horrible experience every time! Worst customer service that will lie on the phone without any intention of helping. Playing dumb about how to access Electronic Titles and refused to release car title after it was fully paid – trying to …
If I could leave a zero I would.
Worst customer service I’ve ever dealt with. They are so rude. The only consistent thing about them is they will hang up on you! Not sure how they haven’t been …
Westlake refused to help me with my account after over 20 calls, and speaking with supervisors. …
Worst place ever to deal with. Customer service reps are rude and unhelpful, they call and harass you multiple times a day even BEFORE your due date for a payment. We’ve always paid 2-3 days early but they call even earlier than that asking …
Westlake financial is a literal joke. I made my payment in full and they still reposed my vehicle then i spoke with a supervisor who agreed my car was taken at no fault of my own and would be delivered back to. That was a lie they had my …
Very bad customer service. People, who are working in customer service, live far from US. I try to extend my payment for 2 weeks, they sent me confirmation, but on due date I received notice, I missed payment. I call them again and they …
Ariel C. was a FANTASTIC rep!! So friendly and helpful and made my call so effortless. I hate calling any call centers but he made it easy. I wish all call reps were as great as him!
Currently have a vehicle financed with westlake, have spent the past two months trying to set up an online account with them, and cannot because they are giving me the run around about having my information wrong in their system. ive called …
Horrible customer service! Called and spoke with I believe her name was Shada or something like that she was so rude for absolutely no reason, the whole conversation she had an attitude. I asked her why it would take 24-48 hours to get …
This company is a nightmare to work with they are beyond rude most of the reps have a extreme language barrier. Managers will tell you one thing and then it wont happen you call back and get something completely different and I’m in good …
I called their customer service to have auto pay turned off as I started a new job and wanted to make my payment before due date BUT on my new pay day. The gentleman told me he turned it off and had everything set up. Check my bank account …
This is the worst place to have a auto loan though. Customers service is at. 0 if they had a rating of a half of star they wouldn’t even get that. My wife was asking simple questions about a tow and she was only 60 days behind. Made a …
Katya C was amazing regarding my issues and questions I had with my account she was very professional and understanding and answered all my questions. But the previous representative “Shamika W “and her supervisor” Pablo C “. Very rude …
Absolutely terrible can’t even wait 5 seconds for a payment to process and charges another $50 blows my phone up all day the day of bills due. This service is atrocious and needs shut down. I want to refinance through a better more affordable company and I never even received my paperwork will have no choice but to file lawsuit
Worst finance company EVER. I’ve been a good pay customer never late and start paying $50 then $100 more then what was due. I never went outside the 10days u have to get the payment in for over 2 yrs. I was late 1 time due to my fault and I …
Worst experience of my life. Bought a car in October 2022. First payment due November 12th. Made payment November 23rd in THEIR APP. For some reason the payment was never processed. Walked out to my car being towed away yesterday because …
Honestly Westlate Financial would get zero if it wasn’t for the fantastic service from the last two representatives I spoke to on the phone. Today Marvin Alenan was very helpful and went out of his way to give me details on an upcoming …
The most rude, unhelpful, obnoxious people to deal with. Refused to supply documentation of lien release to enable us to buy the vehicle. Wouldn’t even discuss it with us and refused to let us speak to a supervisor. Refused to supply the …
Haven’t spoken to anyone here because I deal solely with the app. Payment is taken but has not registered and it says my account is delinquent, yet the money was taken from my account with no problems – not to mention I got a thank you for …
Warning Do Not Use This Company!! Imagine paying your car not for a year straight on time then wake up to your call gone out the driveway due to a $17 unknown alleged fee. Then when you call they tell you we couldn’t contact you by law to …
I have never had a loan company call me so many times within in just barely 3 weeks of owning my vehicle. They called at the most inconvenient times like during working hours, the 3rd call i picked up and asked what was so important that …
Ariel C. provided stellar customer service in a moment of need. He heard the situation we were in and provided understanding and care. He was great at his job, polite, and respectful. Keep up the great work!
I personally had couple ups and down with thr bank. But in a long run they had work with me in every step possible. I been doing contract work. So never know about lay off. They have deffered more then 1 payment for me. And honestly i can …
Billion dollar company and their customer service center is straight trash.
Car started acting up 4 months of having it, it doesn’t run and hasn’t ran for the past 3 months now. They are no help now stuck with an outstanding loan amount …
I bought my first vehicle on my own with them, and they were the only ones who approved me. I happened to have a ton of cash at the time and paid off the loan quick as shht, but I’m glad they had no early payment penalty. They were the only …
Amazing…paid off my car in July. Trying to do some other financial business in September. Credit report says the loan still shows active after 60 days. Called WFS and was told, sorry that is our policy. Takes 30-90 days to get reported. Not acceptable. If I made a late payment, it would show in two weeks. Terrible company!
Have had nothing but issues ever since I was approved for my car loan through Westlake. Whenever I get the chance I’m going to switch my loan companies. Highly suggest you look more into who you’re approved by before going with them. Thanks for making my life miserable this past year.
I used to recommend this company to my friends but as of lately absolutely not. The customer service is not consistent and each of them tell you something different. I’ve had a few changes this year including starting a new job with a new …
In spite of my direct manager and human resources at my workplace vertifying my employee TWICE, these heartless people have threatened to report my car stolen. I already put $3,350 on the car to as a down payment. The amount of stress and …
This company are a bunch of crooks… don’t get into a life threatening accident & not be able to pay these ppl… they harass you before given a chance to heal! My insurance company moved slowly however thats not my fault. I had an male …
WORST COMPANY EVER!!!!! and i’m a brand new customer with them. They constantly text and call from all different numbers asking to verify and confirm the same information; and constantly ask for personal sensitive information after asking …
Great customer service and great rates. They are a subprime lender but do a great job. They are well known at the dealerships, so you can be confident the finance dept at the cars sales know of them and use them frequently. Shop with …
My customer service representative today was Ariel C. He was very professional & kindhearted with my service. He was helpful, patient & understanding with swift handling. I highly appreciate Ariel’s good demeanor & willingness to help. He deserves 10 stars out of 5 & I hope to speak with him further
Please stay away from this company. One of the worst. I co sign for my son car with this company and his car was total. And we had gap insurance through them. My insurance pay 15,000 and the balance was 403 and they calling saying gap will …
I received excellent customer service from Noemi Lizbeth with Westlake Financial. I really appreciate how quickly she resolved my situation and handled updating my account. I’m grateful to be a customer to such a good group of people.
These people are absolute TRASH. 95% of the time their online system to make a payment doesn’t work. We had a return payment because they claim the “cvv number didn’t match up”, on the same card we had continued making payments on for the …
I have had a very bad experience with this financial services company.
First, this company falsely reported my credit. My loan was paid off with a check in June 2022 and the company reported that I made a late payment in June and …
Got 6 calls within 3 hours from a New Jersey number.(thinking it was a scam call since NO VOICEMAIL was left) Finally picked up on the 7th call of the day. It was Westlake! Which I thought they were based in Los Angeles? So why would …
Got my 2014 Mitsubishi Outlander in 2019 and was in awe that they would have even approved me. I did not have bad credit but just not enough and they trusted me regardless. I have fell on hard times and they have always given me a solution …
Terrible customer service. I sought help after having issues with covid and was told that best they could do was push a payment 12 days. No other assistance offered. “I dont qualify” despite missing two weeks of work and recieving zero pay …
I’ve been working with Garland for the past week with my account. He has been so professional, nice, and knowledgeable about what’s going on with my account. He has been great in answering any questions that I’ve had and/or finding the …
This is the WORST place to finance a car. After my car was paid off in FULL. They never sent my title AND they kept the lien on my car and now that my car has been totaled, I have to wait 7-10 business days for them to release something …
Wish I could give them zero stars. Worst auto loan company I have ever dealt with. Purchased a warranty from them for $1300, when car broke down two months after I bought it, they lied and said the car had rust and denied my claim because …
Been dealing with them for 3 years and their customer service is the worst. Only time they’re great is when it has to do with payments. Any type of other help even requesting your title is nearly impossible. Going on 2 months waiting to …
UNBELIEVABLE and so unprofessional. If I could give negative a zillion stars, for customer care I would. The nerve! I paid off my vehicle 100% on time no missed payments through your my duration of the my loan. These people clearly don’t …
Nothing but a GREAT experience with Westlake Financial. I financed my daughter’s car with them and from beginning until payoff I had nothing but excellent customer service. My most memorable was Jaime. There was a small hiccup at payoff and …
We had a truck loan through this company and one day I received a call from them, thinking it was to discuss the overage that was paid between what the dealership paid them when we traded our truck in and what was actually owed. Instead, …
I am beyond disappointed with the “customer service” they provide. When I have called it’s rare that you’re fortunate to get a polite representative. The times I was actually able to reach a pleasant rep they gave me wrong information… this …
Absolutely terrible experience. Anyone considering using them for anything, reconsider. Worst finance company I’ve ever had the displeasure to deal with. They will call your phone 100s of times a month if a payment is late. They give …
I wish I could give them a negative score. This company needs to get organized. I can never get through to Oscar Martinez, who called me, about my pre-approval because his number doesn’t work. If you try calling the main number don’t expect …
Disorganized finance company. Do not recommend for any business needs. I worked 4 years in various financial firms and this one sticks out like a sore thumb in the way they handle clients. If you plan or have to get a loan with them, pay it …
Cesar M, my contact for today was very helpful. He helped with setting up a payment arrangement. He explained it was a on time payment and he was able to schedule on the day my husband receives his pay check. He was very patient and courteous. Thank again Cesar. He makes my experience with Westlake a memorable one.
This is the worst company ever ! They don’t know what they are doing! They NEVER put a manager on the phone they place you on hold for a manager and transfers customer to a survey line . They have no knowledge of what is going on in …
Worst experience ever. Let’s start with they have no USA based customer service representatives, can not for the life of themselves pronounce your name correct, will literally harass you with 20 calls on a one day late payment, and yet they …
Buyer beware. Fell on hard times got 1 month and 1 week behind I was in contact with them every single day because they called 3 times a day. They towed the truck used rapid repo which is even more shady than this company! Over a week of paid up and still can’t get the vehicle back. Never again
Overall I am not a fan of Westlake as a company this has been a learning experience and a journey. …
I literally just had thee worst customer experience with a representative. I was calling to check to see how things were going with a refinance & was completely harassed about making a payment which was due today. I already had plans to …
WORST LOAN COMPANY AND TERRIBLE CUSTOMER SERVICE!!! also, good luck on speaking to a supervisor and having any problems you may have, solved. The representatives refuse to transfer you to their supervisor. One representative said she was …
Your customer service employees are the worst humans on the planet. I was explaining to a agent why I was 1 month late and was about to make a payment over the phone and he did his outro speech over me speaking and hung up. You don’t want …
I’ve had very little option in having to use this loan company. Overall the experience has been fair. I don’t understand why there’s a processing fee on top of what I am already paying. Makes no sense since I’m supposedly contacting …
Had two auto loans through them. Wife fell very ill. We stayed in contact with them telling them what was going on. They were heartless. Didn’t care about our situation, just wanted their money. After my wife passed, I was trying to pay off …
THEY ARE THE BEST!
I recommend them with my eyes closed. Thanks to them I bought my first car.
Irving Vasquez and Gian Angelo Rivero …
If I could rate this company a negative I would. I have emailed them needed documents 4 times. I have called to many times to count trying to explain the same situation. Every time I get a different made up answer from some “supervisor” …
I’m so disappointed with Westlake that when you fall on hard times they won’t help you. Unfortunately I live paycheck to paycheck and I have COVID, so I’m not getting paid for 4 days of work. I called customer service, the person was …
Best Agent not to be specific but she was a female and was way nicer than her male colleagues. Not to say the men weren’t helping just more tense environment , as to the woman who helped me she’s 🔑 to making this business getting those …
Horrible place to go through! They have been notified over and over that my father in law has DIED yet they won’t talk to me or my husband about his account because we are not the “informant” on the death certificate… little do they realize …
We refinanced a loan with our bank after a few months with Westlake. We had terrible communication issues with them. The payoff check was sent in June and arrived within 6 days to Westlake. We called a couple different times to be sure of …
I am so glad that I got my car loan through Westlake financial because they will work with you. They also have some great people in customer service. I recently had a great experience talking with one of their customer service …
Please read reviews. Do not Use this company. Your financial advisor won’t ever know what’s going on. Verification department is there to transfer your call. Like a call center. The data entry do not exist, they have all your documents and …
This car company are loan sharks. I wish I went and looked at their reviews before I signed my contract. They have more one
stars then others. And I’m convinced the 3-5 stars are paid reviews. All the …
I want make a post about Ms. Angelica Miguel. When I had some things come down the pipe that cause me to need an extension for two months. I was treated badly and I am two years in this contract paying my bill on time to them. But I email …
Besides the fact I got a low APR rate I do not have anything positive to say about this company thus far !! They have very poor communication skills nobody knows what’s going on and terrible customer service if you can actually get a hold …
This company have saved my life back in 2020 through covid 19 I lost everything in my car’s bank account my business And basically my credit went to shutters anyways back in 2021 when nobody would trust me we credit me wanting to start my …