Welcome to White County Cable TV and Cablelynx Broadband. We proudly keep the communities in White County entertained and connected with … See more
Read More| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
1927 W Beebe Capps Expy, Searcy, AR 72143
(Translated by Google) Sweet and official people
(Original)
Sweet and officient people
High speed internet !? No way my internet constantly goes out and all i hear is “someone will be out to check”
My husband called them this morning to cancel our services because our contract is up on the 8th of this month and we are switching providers and they told us that we still had to pay the bill for the next month even though we wouldn’t have …
The customer service was awesome
Friendly staff
Nice people
Terrible awful
Great cable co
Good service
no problems
Great as always
Goes out constantly
Good service.
Always going out
Good service
Not in my area
Worst service ever!
They are getting better
To expensive and service terrible
Very high
Good deals
Prices are too high
Good but very expensive 😣 …
Terrible company.
Excellent customer service 👍 …
CNN audio is always off..
Worked with me in adjusting my service
Only descent wifi in Searcy
The worst service for internet by far…..
Very helpful and friendly staff 😊 …
Great customer service!
Went with a friend. They are to high for cable?
Best cable company in Searcy Ar
Dail up was more reliable than these guys.
tell u your bill is one thing get the bill and there’s all these extra fees
There are way better provider than this place.
Been with them for decades and have no complaints.
Way to expensive not even that great to make it even more unbearable to pay
Almost no loyalty to their long term customers
Personal touch great,phone service lousy,sorry.
Prices vary but its a reliable service
Great service, high speed internet connection is good.
The service has been great, but the cable TV price was a bit expensive
The worst customer service ever
Missed a ball game because it wouldn’t come on and they wouldn’t answer the phone.
This is the worst internet company I’ve ever had! DO NOT USE THIS COMPANY!
Always going out. Cost way to much.
Ty! I’ll note this for when yall mess my cable up 😂😂 …
Great friendly service. The ladies always have a smile on their face.
These guys are awesome. Internet + TV is an excellent combo and no annoying satellite problems.
Terrible customer service. Called for new service and was told after a week it wasn’t available and the tap is on my property.
I had an old bill from 13 year’s ago and they basically wrote it off with a new internet hook-up.
They should reimburse my parents, the net is unstable and the technicians are mentally challenged…. they know nothing of networking this company should be sued…
Absolute worst cable and internet experience ever! Total incompetence from the customer service to the technicians!
Maintenance is great! Outages they are there before even called.
Bill can be fully paid and it will still disconnect from the internet.
Not worth having cable these days if they drop AMC the only station you watch. Ig I’ll watch TWD tomorrow on Amazon.
Great customer service! Always helpful and quick to resolve issues!
Worst customer service and internet! The people are rude and hateful. The internet only works part of the time. So very frustrating.
My internet has been dropping unexpectedly lately: just dropped literally while I was in the middle of a game. And when I called to report the service issue no answer. Obviously very displeased
Cannot make payments online. Bandwidth [100mbps] is slow on their internet
Would not give me paperwork about the services i was getting or tell me what speed of internet i had. They just told me to go look on their website.
The people were clear, honest and upfront on the service and its cost. Answer questions that help make better decisions
Horrible internet provider, do yourself a favor and just use at&t.
The are very polite and they make sure you get what you ask for at a reasonable amount
Absolutely terrible service, and absolutely terrible customer service. I’ve never been so disappointed.
Service is not that great and pricing is terrible you can unlimited internet at other providers what they charge for some of the smaller packages here I would recommend to stay away from this place if possible.
This ridiculous excuse of a business is clearly apathetic about its customers. Their customer service agents are lifeless drones that are indifferent as to whether you remain a customer. They have exorbitant fees, and mediocre service.
“High speed” internet 👎 whatever you do don’t get internet from here the WiFi range is 10 feet tops and they say they can’t do anything about it. WISH I COULD GIVE 0 STARS!! …
Not satisfied with cable provided. Lighting hit line outside on pole blowing out a tv and computer. Tv and computer was on an isobar. Strike came in on cable line. Technicians response was “nature has its way”. Thats code in my book for …
awful, terrible service….. but this town has terrible internet infrastructure no matter what company you go with. so you just kinda have to pick and choose which company you allow to torture and rob you….. it’s sad.
Internet keeps shutting down always having issues not reliable going to start looking for other internet provider my phone provides better internet using my data then my internet provider
This is without a doubt the absolute worst internet/tv provider I have ever seen and quite possibly one of the worst managed companies I’ve ever seen…Every single time I have attempted to make a minor change to my service they have completely screwed things up. They’re programming packages are a joke too.
Horrible internet service. They’ve lied about improving services over 5 years. I wish I had a better option. The cable option isn’t optimal. I am choosing to just not have cable because of them.
They have good service. I currently only have internet with them. They have top rated customer service. Just go in and speak to any of the ladies.
Edit. As of September 2020 I’m now not having many issues, and my internet speed tests at the advertised rate. Moved to 4 stars for the simple fact that I am getting what I’m paying for.
Been through alot of different cable services and white county cable is by far the most expensive ive ever seen or had. I get charged $80 just for internet alone. I would go with dish over white county cable if i were a new customer
I’ve used them for basically my whole life and I have never had any problems
Fast reliable speeds. Customer service is top notch.
Would give it 6 stars if I could.
The ladies in the office are awesome. They are always so helpful, and can explain things to where you understand it better.
They have improved their customer service compared to years ago. Price is too high but it is definitely the best internet in town. We had AT@T and it was terrible.
Your internet is the most garbage thing I’ve ever used in my entire life. Every time I turn on my PlayStation I have to reset my and when I say my “I” mean your router. I’m probably just going to put a hotspot on my phone and run that. I do …
No options in Searcy. The internet through White County cable is awful, and the best part is you can’t call them directly at the local office. You have to call an 800 number. That should tell you all that you need to know. The speed that …
Their internet service is spotty at best. I have been battling with them over a month and three service calls still having issues with internet speed and phone service.
I have the internet with white county cable for over two years! I’m very pleased with the service they provide! There may be a glitch every now and then. But it’s normally fixed in a matter of minutes!
If I could rate lower I would, this is the most unreliable company I’ve ever dealt with. Net crashes daily and when I call they never try to resolve it from there or tell me why it’s down and always resort to sending a tech out sometime within the week this company’s service is appalling we seriously need some competition in Searcy.
I have been paying$31.90 and today 1/25/2020 I got a bill for $91.90!!! They upgraded me without my knowledge. And I will NOT pay 91.90 I will pay the 31.90 theese people don’t know what they are doing.
Used to be able to get customer service/repair 24/7 for cable outage. Now you have to wait until “Monday” before someone will come out on a weekend. This service is totally unacceptable! We need some competition in Searcy. White County Cable service sucks!!
There internet is the worst and there service technician are very rude and clumsy very expensive also I went to AT&T getting better service and respected by all that work there stay clear of white county cable RIPOFF
In a day and age where the internet has become such a vital part of our society (and societies around the world,) how can it be justified to charge large amounts of money for an unstable internet service? …
So far my experience has been nothing but positive. Each time I go in, everyone seems nice and professional. Very pleasant to talk to.
Their services are decent but if you ever need to get ahold of them on the phone give up don’t try you will be put on hold up to 2 hours waiting time
I can’t even reach someone on the phone! We’re supposed to have internet set up today and I have no idea when they’re coming. I called at 8:40am and got the all agents are busy, really? 10 minutes after you open? This place came highly recommend and I’m so disappointed.
Horrible speeds, over priced, and a small bandwidth cap every month. I counted the days until we actually had another option in our area (finally got fiber and it’s sweet).
They need to learn how to run an ISP or stop selling internet services. Their DNS servers go down monthly. I call, spend an hour on the phone with their tech support, and then it’s fixed – foe several weeks or a month then repeat. It became …
We have now had this awful internet for 7 months now and have had problems with it the last going on 3 months!! So much for paying for this expensive internet that hardly ever works right and is never at the speed it’s advertised. I highly …
This is the only cable and internet service available in our area.
Internet went down Thursday night. I called repeatedly they never answered just …
Absolutely horrible. Internet slows down randomly even on the highest data plan, and now they cap your data each month! Pay almost double what other people charge, get limited on how much you can use each month, and customer service doesn’t …
Check to see if they will offer you internet service. The DO NOT service all of White County, as advertised. They prefer to relegate service to some of their customers to another company, located at hour away in another county! …
Only reason I give them a 1 star is that their automated system is horrible. There should be a number where one can call the local office for questions. I have not received a paper bill. And there is hardly ever anyone to speak to someone on the 800 number.
I’ve had cable for around a year. I’ve had more consistent problems with this company and internet than I have anywhere else. If it rains outside, internet goes out. If its thundering, internet goes out. I live in the middle of town, was …
Terrible service all round. From the service to the customer care. Total garbage. Like another review said the bill never makes any sense. How can you be late when you pay a month in advance?
“High speed”…. runs 900KBPS on a LAN cable and my iPhone hotspot is 18.7 MBPS
Sent repair man twice, and still have to pay full price for internet that crashes every single nite around 9pm. DONT RECOMMEND
I had neighbors stealing our cable. They were causing our bill to go up because they were making us go over our data agreement. We called 5 different times all five times they failed to make those people account for stealing. We told …
I called them 4 days im a row .My shortest wait time was 45 minutes then I would get disconnected.
4TIMES THAT HAPPENED . …
I would not recommend this company either. I was paying $35 a month for this service and they went up to $79.
I will not pay this!!! …
The service depends on what you want. I’ve had no problems with customer service either with the phone, or live chat. The 25 Mbpm internet package was just fine. I did decide to upgrade to the 100 Mbpm package when the promo was over and …
Upgraded my internet service. No problems at all now with the new modem. Customer service was friendly and helpful. In and out in less than 5 minutes. I only rated it 4 stars because I wish I had been notified about the option to upgrade my modem sooner rather than me having to contact you all.
wish i could give less than one star. Never answer the phone been calling for a week. On hold over 20 minutes every time. I work 8 to 5 so they close when I’m off. No local number either.
I have no idea how the service is. After a week of trying to get internet installed, I keep getting the run around. First the tech can’t get here until Monday. Ok, I understand that. Monday comes, he can’t install because I don’t have …
Inconsistent, unhelpful, and by far the worst excuse for an ISP on God’s green earth. The following picture is of the speeds for the past two weeks. I have spoken with customer service many times with no solutions. Unfortunately they are …
I use it because I have to. The bill goes up every 6 months and the longer I have it the more trouble I have with it. But it’s the cheapest around and it works for what I need it for…most of the time. …
Spending 80$ a month on this internet already when I had been quoted at a different price without a data cap. They impliment a data cap and suddenly charge me 350$… 350$ act like it is MY fault I was not notified. I swallow the bill and …
Only thing that good is there 1 gig of internet data and role over data each month. Other than that there prices are high. Even with a contract. Paying over $100 a month for it and that on a contract. Wish I can get the same thing some where else . But I’m stuck because no one offers that much data and role over in there plans
Dismal. They are about as bad as it gets. The service that they provide is sub-par at best. The connection regularly goes out for up to 10 minutes at a time with no notice. The download speeds are generally about a third of what is …
Service is not great. First of all, there is no contact number for the local office. Expect to wait to talk to someone on the 800 number for a while.
Internet quality is at the most okay/slightly unreliable (for 3 people with 2 …
Sitting here with 4mbps out of the 100 i pay 113 dollars a month for. lovely. Been this way for years but when a company has an essential monopoly on local internet, what can you do?
It goes in and out on the internet and no one to call to even get it fixed. Then it takes days but they do not stop billing you. Also if you 2 days late on your bill it goes off I am switching to att the 5 MB’s they offer is more than you get here anyways and it is cheaper with 24 hour CS if it goes out. Stay away from this company
“Does this mean that Cablelynx monitors its customer’s activities while they are using the internet?
Yes and no. Cablelynx can see what customers are downloading but cannot see what …
Unreliable, over priced product & bad customer service. I upgraded to the “up to 50 mbps” internet service from the “up to 25 mbps” speed. Speed tests show my speed is mostly about 20 mbps, sometimes up to 30, but only on the days it …
Only service in town, so your forced to use them.
We had cable and unlimited internet with them for many years and only had the …
I haven’t even had this service a year. I bought a small package and was told that I would never run out of data. I didn’t the first 3 or 4 months and the speed was great. Then all of the sudden my bill went from $30 to $200. I tried to …
The service was often mediocre, even when using their highest tier of internet. The price is higher than other available service in the area. The customer service was never friendly or helpful. Their website is useless. Their billing never …
I pay for the 100mbps and it’s horrible. Half the time when I only have one device on it runs at 5 mbps. If I’m not right next to the router when I’m playing a video game you can call it quits you’re not getting the connection you need. …
I wish there was a zero star. This has been the worst experience trying to get service with this company: called to set up service, they came out and told me I wasn’t able to have the service due to my pole Being 200 ft from my house, even …
The service works most of the time. The technicians have been friendly when they came out. The price is high for the service provided compared to other places I have lived but overall I can’t complain about the service most of the time. I …
Horrible customer service, terrible prices, costly to get out of contract, and slow speeds. Cannot recommend.
They were pretty busy when I tried to set up my internet service and weren’t available to answer the phone, even though I called twice and waited for about 20 minutes each time. I got set up relatively quickly though after I went in to …
I’ve had about 0.15 up and 8 down for about a week now since they replaced the main line in my neighborhood, and before that we’ve had nothing but problems for over a decade. No one cares, the technicians come when they feel like it, the …
We never get to the speed we pay for and have frequent issues with connection. Just this week we’ve lost connection twice for hours each time. It’s been after hours that it’s went out, and when we call we just get put on a list for someone …
Very nice professionally trained young man put my cable in he stayed on the job got everything done in less than 20 minutes although the phone guy when ordering the cable was very confusing explaining the Wi-Fi/ internet and they are a little higher than my other residence have check or card ready drivers carry no cash
Just wished we had more than one cable company.
Returned rental modem/router because I bought my own. Wifi provider services are very good, but modems are mediocre. Had a few problems with interruptions and signal drops. After a couple of service calls to have equipment checked, I …
I’ve used them for years. 5 or so years ago, the service was TERRIBLE and they didn’t really do much to fix it when I would call even though I rely on the internet for work, but I couldn’t go to any other service, so I stayed. It’s improved …
No local number to call and the 800 customer service number is a joke. Plan on wasting an hour before they will attempt to place a service call to the local office, then a day or two before you get a return call…if you happen to miss that …
I went to cancel my service today because AT&T came into the neighborhood with fiber at a better price (not to mention White county has terrible service in my neighborhood and refuses to upgrade their infrastructure.) I was told over the …
I agree with the other reviews, I would leave a zero star if I could. I have had service with many cable/internet companies in the past and White County Cable is by far the worst one I have ever had to deal with. Waiting for service and …
My bill is paid yet they TURNED OFF MY WIFI FRIDAY OF MEMORIAL DAY WEEKEND THATS 4 DAYS without services I paid for
It’s a monopoly, the only cable service for the area, therefore they can raise their prices high as they want to and be as rude as they like and they do. I have used them for 16 years and disliked them at every turn. I want cable and unfortunately this is my only choice.
Great value but intermittent connection issues. From what I hear, that is a White County concern as most internet providers suffer similar challenges.
Got an email saying my internet usage was at 90%. Once it hits 100% they start charging you extra wether you want it or not. So I unplugged my router. 5 days later I get a email they I’m at 100% usage with my router unplugged. Price gouging and terrible customer service as well.
Horrible customer service. Long wait times. They force you into contracts for somewhat lower prices. They know most folks live were they can’t get decent internet service. So this company is all about extorting every dollar they can from …
My experience had been reasonably fine for the past several years. Internet speeds were relatively slow (150/5Mbps), but that’s more the fault of the technology of cable internet. I’m glad fiber is now an option with another company (1000/1000 Mbps for about the same price).
White County Cable has the worst service and price. I will be starting a campaign against them, going door to door, posting on social media and talking to all my incoming students as well as my co-workers. They have some of the worst …
After countless calls and tech visits I’m forced to switch to ATT. I give up. I work from home yesterday we were on $64 per hour overtime incentive I was finally forced to log off due to 120 disconnects in 24 hours. For 20 years it’s been …
Costs more than their competitors, if you call them about the cost they’ll try to sell you on a contract that very slightly lowers the cost but will lock you in unless you want to pay $500 to get out of it. I recommend using anyone else and …
It is unfortunate that White County Cable is the only option for internet where I live. The connection is extremely unreliable with constant disconnects every day. I pay for the 100mbps connection speed and receive 20mbps if I’m lucky. …
Absolutely terrible communication practices and their policies! Do not do business with this company! They make promises to return calls and then don’t return your calls and turn you into collections! We have always paid our bills but …
I’ve been to 3 other states, and this company is literally a scam, they charging 2x if not 3x the price of other major company’s (xfinity, at&t or verizon) for less than 50mgps… this is FRAUD, in 2023 and I hope ARKANSAS fixes this …
Terrible customer service. Never got the speed I paid for. Lead technician is rude and does not do his job. When you try to call, if the number even works, you will get a call center that is not anywhere near Searcy. The call center can’t …
Service wasn’t great took months to get problems fixed. Ended up swapping to ATT and they provide a much smoother connection
5 years ago my father needed WI-FI so `he googled “cheapest WI-FI in my town” he got this so he bought it and paid over 300 dollars and no WI-FI was available BECAUSE IT WAS OUT OF RANGE so we had to get next to the WI-fi nothing came so …
While the people at the store are great everyone else is just bad. Customer service is awful. The actual internet is awful. Fiber just became available in my neighborhood and I instantly canceled white county internet. I’m now getting 1020 …