Recently switched to Whitetail. They definitely offer competitive prices but sadly this seems to be a case of you get what you pay for. Week 1 recycling was not collected. Week 2 and 3 trash was not collected. Week 4 they picked up both! …
All of a sudden they stopped picking up my trash and gave nonsensical reasoning for refusing. Customer service was rude and gave false and misleading info. Never going back.
Horrible service they took our trash & recycled pins for reasons unknown even tho the bill was paid an current it’s been almost 2 weeks an they have not brought them back an we have left multiple voicemails also an haven’t gotten any updates
When we first started with Whitetail they were great. That changed very quickly. They would miss picking up our trash and when we called they said we didn’t put it out. Now this month they have only picked up ONCE! We call and complain to …
Started new service, took six emails, one voice mail and one actual conversation for them to pick up my garbage – 23 days LATE! Promised the next week they’d be there on time – never showed, I cancelled and they showed up the next day! I’m done with them, don’t waste your time!
They have repeatedly missed pickups on both trash and recycling. I would call and leave messages with no call backs. I finally got through to someone through email and they said they would send out a “recovery truck.” After 5 more days of …
A very affordable trash company. Regular trash pick up is superb. I needed a chair and some bedding picked up. I made a call and set up a time for them to come and get my bulk items. The price was cheap and I had my items removed instead of …
This is the worst company in the history of companies. They fail to pick up your trash/recycling on a regular basis, don’t answer the phone, don’t return messages, etc. But they are good at increasing their prices annually. That they never …
I switched from McCullough to Whitetail. Big mistake. Good luck ever reaching anyone at Whitetail. They apparently don’t return phones calls. They will miss picking up your trash. You can call and leave a message as they request but they …
DON’T EVER MAKE THE MISTAKE OF USING THIS TRASH COMPANY!! Absolutely the worst I’ve every seen. Whitetail is supposed to but never has picked up both regular and recycle trash on same day. Violated our neighborhood ordinance by blasting …
We switched to Whitetail less than two (2) years on the pitch that the company has kept costs down and has not had a price increase in six years! We were also told that we could place at the curb, up to 6 additional items (ie. bags, boxes …
Zero stars, No recycling pick up for 18 of the past 21 weeks. That’s before Christmas through the spring with 3 no collection weeks in there for snow so technically 21 of 24 weeks of no service. DO NOT USE this company . They raise there …
This has been a great company. Drivers are friendly and polite and service is very dependable. They answer calls and respond promptly. The billing is prompt and exactly what they say it will be. The fact that over the years their rates have been consistent is of great value to us on a fixed income. I always recommend them.
Worse business ever. From the start late trash pick up or no trash pick up. Call, sit on hold forever, then sorry , we’ll pick up, then repeat. Lucky if trash gets picked up twice a month, and never mind on time. Always transfered to voice …
We are a Homeowners Association looking to transfer away from our current provider to Whitetail. Phoned them 3 times, all with no reply. First call, I spoke with someone and got transferred to who was supposed to be Alessandro who handles …
If I could give zero stars I would. Whitetail has not come for my trash in over two weeks. It would be unacceptable if I was 2 weeks delinquent on my bill so I don’t understand how you can expect payment for a service not being rendered. I …
When we signed up with whitetail it sounded too good to be true…. it is. Typical bait and switch. First they changed our pick up day which was supposed to stay the same as our previous service, not a huge deal but frustrating. Then …
I normally do not do reviews but I have been extremely unhappy with this company. Over time, they have consistently gotten worse with their services and, as of late, have started to miss or be late on trash/recycling pick ups on a …
I’ve used this company for 3 years. I have not had any problems with regular trash/recycle pickup. I would definitely recommend that you sign up for text notification related to any holiday pickup or weather delays. My neighbors are …
They do not answer the phone. I call regularly. Only to ask a few general questions. Told that I must call a bulk item in ahead of time but no one answers the phone or returns message or emails. Since I have had this service they raised …
As far a regular trash pick up, they are very consistent and I have no problems. When regular days are moved for whatever reason such as holidays, snow, flooding, etc, WTD sends text messages, and this is very convenient. …
If you have choices as a consumer, you can do a lot better than Whitetail Disposal. You’d struggle to find a more disappointing hauler in eastern Pennsylvania. …
Just as most of everyone else as it looks, I’ve had the worst experience with this company. I originally paid them for their services on August 18th to find out they do not service my area and they advised I would receive a refund within …
We switched to Whitetail due to the lower prices. As long as our trash and recycling were picked up it made sense not to pay more. From Day 1, the service was terrible. Sometimes the truck came at 7am, sometimes 7pm, and sometimes not at …
I moved to Whitetail Disposal several years ago for my residential rubbish mainly because of the tremendous savings. However, the service is excellent! I am pre-notified when service will be delayed or not happen due to weather. When I did …
Been a Whitetail customer since July 2019. We switched from Republic Services as did most of our neighborhood because of their attractive price. Overall we’ve been happy with Whitetail, especially their customer service where you get to …
We have used Whitetail residential service for 3 years. For the most part, the service is on time. I appreciate the text alerts that are sent out when there is inclement weather and service is delayed a day. I have also always been able to …
We just started using this company from a cute door to door salesperson. They missed our garbage 3 times and recycle 2 times. You get 1 bulk per week. Mine has been out there for 3 weeks. You also can’t talk to anyone in customer service.
Constantly forgetting to stop at our house, especially for recycling. Cannot reach anyone to talk to them ever. I was literally just on hold for 45 minutes waiting for someone to come on the line so I can arrange for our recycling from last …
When I first signed up with Whitetail their service was wonderful and customer service was great to talk with as well. That was 4-5 years ago. They went downhill in a hurry. First a year or two a go they increased their price about 30 …
I signed up with Whitetail in July 2020. I have had nothing but problems since day 1. At first, the recycling was being picked up, but not the trash. I had to call every week. And when you call, unless you call first thing in the morning …
We’ve been using Whitetail Disposal for many years. They offer a good service for a great value. They have always been extremely nice and helpful when we’ve needed to speak to them over the phone. We recently needed to clean out our …
If you’re looking for a cheap trash pickup service that will most likely never actually pickup your trash on pickup day, then this is the company for you. If you enjoy spending hours of your time on hold to request that your trash actually …
DO NOT USE THIS COMPANY. For nearly five months of service beginning May 2021, (all but one time), I had to report missed pickups for recycles/trash or both. They billed me a service charge of $7.50 when I am on autopay and did not credit …
This company has the worst customer service. This company just wants your payment, The employees will pass by your house to stay on there schedule. When you call and ask about your trash not being pickup , it’s not their falt and YOU well …
Started out great. Recently we constantly have missed pickups or delayed pickups, usually the recycling. One of their trucks destroyed my mailbox on 3/19. It took a nasty email to get a response after following their instructions. Was told …
Worst customer service I’ve ever seen. I signed up with Whitetail for garbage service but had to cancel because I couldn’t get out of my contract with my current provider. I’ve been emailing and calling and leaving messages for 2 months. …
I have never dealt with a company like this one!!! I have been with them for awhile now but I’m beginning to have second thoughts. I have called repeatedly to make a payment never got an answer, they had the audacity to send me a past due …
So far no issues. I received my cans a month before the start of my service. Today was my first pick up. All was picked up with no issues. They sent my cancellation to my previous provider and also provided me with the signed copy of the …
Been using whitetail for 2 years now. They have missed a couple pickups through the years, but their customer service definitely makes up for it. Whether over the phone or via email they always respond timely and will correct the issue. We do get pickups rather late in the day, which isn’t a big deal for us.
I’ve been using Whitetail Disposal for nearly four years now, and I’ve always been happy with their service. Billing is easy and dependable: set it and forget it. Their communication of delays or holiday schedules is great. I loved having …
Is there a score lower than one, there should be… Another 2 weeks have gone by, 2 more scheduled pick ups, they were around the corner 300 feet away yesterday picking up 3 neighbors, mine are still here. I won’t be surprised if they send …
Good luck getting them to answer the phone, return voice-mails or even pick up your trash. In 2021 we have 14 missed pick ups and to start 2022 they still haven’t picked up trash (after being told again and again it would). I would advise looking at another service before Whitetail.
If I could give them a lower rating than 1 I would. I recommended everyone to WhiteTail when I started service in 2019 but they have gone downhill now that they became popular. Trash is constantly missed. Small bulk items that were supposed …
Horrible service, missed the trash and recycle every monday for 8 weeks consecutively, very frustrating, forcing me to email or call to send a recovery truck, escalation and complains did not help to better the service. I was never late …
I had service with Whitetail for 3 years, which is 3 years too long. Pickup was spotty, at best. When our road closed for construction, I had to contact them weekly to get pickup. Now that I’ve cancelled service, I am waiting for them to …
I used them for our scheduled trash and recycling pickup in Upper Milford Township Pennsylvania. They started off as a good value and even did well through the pandemic; however, in spring of 2021 the pickup service declined. Trash and/or …
I ordered trash cans for our new residence on 12/20 – it is 1/12 and still no word on trash cans. Obviously missed the first trash pick up that I paid for. When calling it took multiple calls and a couple voicemails to get through. When …
Horrible service. Over the past couple years they went from a good service to really bad service. I’ve reported about their trucks leaving debris: broken glass pieces behind. No response or action from them. They also do not fully empty the …
I hope that this might help a bunch of you from making the same mistake I did.
I got a card in the mail for $69 for trash and recycling. I do not believe that there was anything saying that this was guarantied for only one year but I may …
Never an issue with empty trash and recycling containers left in middle of driveway or partially on the road. If they are running late on the routes an email goes out to customers to let them know. Had this company for a couple of years …
I wish I could attach photos to show you what my neighborhood looks like after this week’s pickup. It is disgusting! I called to complain and was treated like it was my fault, asked if I wanted someone to return to clean it up and then …
Terrible. Put out a few small things, they take one if they take any. Never had this problem with Blosenski. I’m saving money, but the frustration is not worth it. Calling today to buy out the contract, eat the loss, and go back to a trash …
We’ve had white tail for roughly 4 years now and we like the service. They do run late e try now and then but what company doesn’t have a few bumps here a d there. I’ve called for bulk item pick up about twice with no hassle at all. One …
We have used WTD since 2017 for residential trash / recycle. Every week from the start of service has been consistent. Costs have risen slightly but I coincide that with fuel prices. WTD seems to place less of a priority on cardboard …
Whitetail Disposal came around the neighborhood in August 2018, claiming the cost of $69.00 would be fixed for life! Then a year later they added an $18.00 Recycle Fee and now (Feb 2022) they have sent an email indicating another cost …
I have been very satisfied with the service provided by Whitetail Disposal. They always take everything I put out curbside for a very competitive price. I’ve never had an issue with them missing a pickup. During inclement weather, they send …
I’ve been using Whitetail for 2 years now. Overall their customer service is great. When you call in, you get an actual person to talk to. I LOVE how the have options for two huge cans, one for trash and one for recycling. My neighbors that …
Whitetail Disposal is our regular trash and recycling hauler. They are very reliable have been very good about taking all we leave out for them, which some weeks is a lot. If they are going to have any issues, they are very good about …
We previously had Whitetail but left when their prices increased and they wouldn’t bring it down at all. They recently bought out our trash company so we are back with whitetail at our lower price (for now…really hoping they don’t …
RUN THE OTHER WAY
Rep said they would cancel our current service provider to sign up with them. Our provider will not let us cancel our contract. Trying to reach Whitetail by …
Back to back weeks of not taking my trash, then not taking the recycling. No notice, no return calls, over an hour on hold trying to talk to someone. Cans were curbside the night before as they requested…. They didn’t pick up trash on my …
This is the worst company to get service from the whole company it’s managed by a group of unprofessional people who have no shame or sense of responsibility and starting from the so called supervisors to the customer service department are …
Whitetail has been our household waste removal company for almost four years. I have been very pleased with their service and professionalism. Their customer service reps, the drivers, the employees with whom I have been in contact with …
We have been using Whitetail Disposal for almost a year and have been happy with their service so far. They are always responsive if I call and each worker that comes for our residential trash and recycling are always polite. Every once …
I have been very satisfied with the service provided by Whitetail Disposal. They always take everything I put out curbside for a very competitive price. I’ve only had 1 issue with them missing a pickup however, they communicated and cane …
I had my recycle bin out the guy started to move it looked inside and decided it was too heavy, so he did not empty it. These people need training. This was a good company guess they got too big too fast.
This is the worst ran company. You are on hold for 15 minutes or longer if you have an issue you will be on hold for 30 min or more. They always say manager isn’t available or in a meeting or send you to voicemail. Since I started …
Extremely pushy door to door salesperson. Would not take no for an answer. I even asked for literature to potentially consider but was told he didn’t have any. Eventually had to close the door on him. …
I would give them zero stars if I could. My development in Jamison uses them and they are the worst. Constantly skips picking up trash and recycling. Always issues with Xmas tree pickups. I just want my trash taken away! Never had …
In the time that we’ve had this company they have only picked up our trash or recycling less than half the time. Every time we call they have a different excuse. Then they say they will send a recovery truck and that rarely ever comes …
I’ve had Whitetail Disposal pick up my trash and recycling since I moved to my home in October 2020. I couldn’t be more satisfied with the service they provide at a competitive price. They’re good at communicating if they’re running …
When I signed up for service I asked the rep if they pick up mattresses. The answer was yes. Today Whitetail customer service tells me they DO NOT pick up mattresses.
DO NOT USE THIS COMPANY. Their business model is simple. They send a person to your door that undercuts the competitions price. They’ll sell you a bill of goods they won’t be able to deliver. The price is great, but the service is …
Horrible experience. Constantly refused to pick up our trash. Customer service is beyond disrespectful. Worst company around. Spend the extra money and use a reliable company because they are not it.
We were solicited a year ago by a very nice young woman telling us that Whitetail was a local family operated business. There was an introductory price that was less than our current trash company, so we signed up. We were constantly …
We have used Whitetail for the past year for trash and recycling collection at a business. For the first few months everything was great. Then they missed 4 recycle collections in a row. I called each week to ask why it wasn’t picked up and …
I was getting residential trash and recycling picked up. My trash or recycling was missed multiple times and trying to get through to them by phone is close to impossible. Emails go unanswered. The last straw was they picked my recycling …
Signed up when a sales rep came to my home and beat my existing providers rate. That was a mistake. They RARELY picked up on the day they’d committed to each week. When I’d call their customer service dept I’d be lucky to wait less than …
Do not use thus service. I canceled with them 3 different times during a move and they keep sending me bills and now a late fee. That’s why I called them I. The first place so they would not do this. Also their customer service is not responsive!
Very unreliable on their pick up days. Seems like they pick up when they want. We are on a private access lane. When they came to our house to get us to use their company the person said they will have no problem making trash pick up on our …
Worst company I have ever dealt with. We started service with them back in April and they have yet to pick up our trash without me calling for a recovery truck. When I do call I am on hold for 20+minutes waiting for someone to answer. Our …
Very reliable! Their workers had to maneuver and work around many vehicles and small roads in my development, rain, shine, snow, sleet etc. These hard working guys constantly went above the call of duty to obtain trash cans.( Sometimes, …
Worst trash service I’ve ever had. They say you get bulk items with your regular service but that is a joke. You have to schedule pick up for anything that doesn’t fit in the bin and they also charge you. They constantly leave behind flat …
Absolutely horrid customer service and deceptive sales. Was told by a door to door salesperson (should’ve known) that weekly pickups included 3 additional items and bulk pickup was free, no scheduling required, just leave large items on the …
Moved into a new home. Paid for services to begin. They did not drop off our garbage and recycle bins. Called to inquire and given a new drop off date. They then did not keep that date. We never received our bins nor did they come to pick …
Horrible experience, solicitor came to the door and was great so we switched service thinking we were getting a good deal, we weren’t. Service was to start first Friday in July, didn’t come, thought it was just because it was a few days …
No recycling pick up for 4 weeks! I called and spoke to customer service and she blamed me for not calling them sooner. No apologies, and no pickup.. I emailed and sent pictures of the pile of recycling they left. No response. DO NOT USE THIS COMPANY!!!
Regularly do not pick up trash or recycling on assigned day. Wait times to get ahold of someone to report almost an hour. If not reported in under 24 hours they refuse to adjust your bill despite the fact that they didn’t remove trash or …
I have nothing nice to say about this company!! I thought I would give them a try because it was saving me money, but I have had nothing but issues since day 1. They miss pick ups OFTEN then refuse to come out on recovery day. I’ve been …
Been with Whitetail for several years. At one point, they did a good job. But after repeatedly just ignoring lawn bags or even picking up my recycling or trash at all, I had enough. Over 40 minutes on hold to cancel, I finally get …
My trash removal provider Diamond Waste recently merged with Whitetail. I was completely happy with Diamond and expected to continue to receive the same level of service. Unfortunately that has not been the case. Since the merger, Whitetail …
We have had nothing but issues with this company since we started using them. Almost every week we have received an email about either trash or recycle being “delayed”, and then it never gets picked up. We also received additional fees on …
Adding to the chorus of one star reviews. We had someone come through our neighborhood to solicit business, she offered a cheaper rate because they only do a once a week pick up. And she said that they would cancel our service with our …
Whitetail was great for about six months, and then they have now missed our house six weeks in a row, the residential line is completely unmanned, rings for 45 min in hold and then hangs up on you. Se with the billing line. Call industrial, …
We switched from Waste Management to Whitetail several months ago. Whitetail has been far better than WM. For one thing, Whitetail has never missed a trash pickup day, which was frequent with Waste Management. We get alerts about schedule …
This is one group of genuses for sure. Very poorly managed. Many missed pick ups, and since my driveway is 1/4 mile long and I don’t want to pick up trash from the animals getting into it, I have to drag the unpicked up trash filled cans …
I heard not great things about Whitetail but after the company we used for a decade raised prices again and stopped taking things that they said they would take, I figured I’d take a chance on Whitetail. I am pleasantly surprised! They have …
I don’t know what happened to this company. I have used them for residential trash and recycling for many years and they WERE really good. For the last 3 months though, they refuse to pick up our recycling which they charge extra for. Every …
This company uses very aggressive and harassing sales techniques. I don’t mind someone knocking on my door if they want to sell me a service. But when I tell them they that I’m not interested and close the door, I don’t want them to …
They came door to door as a start up. Solicitor was very nice, informative pamphlet, GREAT competitive prices and expansive services. Switched right away and was excited to save money on trash removal. …
Our residential pickup was on Friday’s but we were lucky if they showed up every three weeks. Calls were not returned and they have the nerve of charging late fees for late payments for service they did not provide. I terminated service …
If I could give White Tail disposal zero stars I would. This company is the epitome of “Garbage”. The company is horrible.
The company never picks trash or recycle up on scheduled dates. They leave trash …
We have been using Whitetail Disposal for a few years now. Their service has always been lack luster at best. As time progresses it got worse. Missed trash days or super late. We are now moving and had to cancel service. They refuse to …
This company is awful! They had some really nice people come around in the summer to promote changing companies. There was nothing wrong with our previous company but my husband decided to give them a try. HUGE MISTAKE!! We have had them …
We switched to Whitetail a little over a year ago to support a local company and reduce cost. They’ve been the worst. They’re cheaper but but a quarter of the service …
This company is a complete joke. They solicited my business by sending someone to my door & offering me a price with promises that we could not refuse. We decided to change over from a very reliable company that took care of us for 5 years. …
Whitetail leaves garbage and despite me calling them multiple times, have yet to pick up my bins when I switched to Republic. Their voicemail has you indicate residential and then bulk; yet when I followed the directions and selected bulk …
The WORST. Ive been waiting 3 months for a recycling bin. I call weekly, wait for 30 min to an hour to get someone only for them to promise and promise I will get my can that week. I’ve left messages and emails. No one gets back to me …
There is zero communication between the actual collection side and the office side. We continue to have issues with our trash not being picked up and being given excuses and being told it will be handled or resolved and it is not.
Called for new service, they delivered cans. After 3 weeks and still no service, I cancelled the service and requested a refund for the service I paid for and didnot get. Was told refund would take 3-4 weeks. That was a year ago!!! Still no …
The absolute worst trash company I have ever used in my life.
I swear they miss a can or just straight up skip you at least once a month prompting the need to call them and tell them that they didn’t pick up your trash. …
The sheer incompetence of this company is stunning. We moved into a new home at which the previous owners used Whitetail. We chose to use another service for trash for various reasons. This means that the original owner’s cans had to be …
I don’t ever leave bad reviews but I must say, it has been quite the experience having Whitetail as our residential trash disposal service. They constantly missed pickups and will not credit any accounts for the lack of service. They said …
I’ve had to call numerous times for trash removal after my property was missed. I was told one reason why they might not be picking up my trash is because it’s in a trash can that’s not theirs. This policy has not been shared and when when …
We’ve had this service for a while. We have a smaller blue round recycling container. For 3 weeks in a row (and before this as well), I come home from work to find our blue recycle can laying on it’s side right in front of our driveway …
A current customer for 6 weeks now. The first week, they were great. Out of my 6 weeks as a customer, my trash and recyclables have been missed 5 times. Pay for a service but spend more time on the phone trying to get my trash picked up …
I would give less stars if possible. Diamond Waste was our previous service provider and then Whitetail bought them out….What a decrease in quality. Diamond would take my trash cans, 1,2,3, whatever. Whitetail only take the wheel one and …
Was charged without approval, was told money would be returned in 3 months. Called after 3 months and always sent to voicemail. Don’t make the switch! It’s better to pay more for better service.
I was hesitant about switching after using a different company for past 20 years. Paying about same for 1 day per week pickup. Versus a 2 day pickup with prior company. But, I do get a larger recycling bin. There have been days of no show …
HORRIBLE. Just horrible. I used them for 3 months after moving to the area and regret the entire time giving them my money. They NEVER picked up my trash or recycling. Each week I would have to call the customer service line to report my …
This company is TERRIBLE. The past month they have not picked up our trash on time. The representatives can be rude- IF you get ahold of them… for a few dollars more a quarter it is worth it to get a different company. WHITETAIL also now …
Updated below: THIEVES! Take your $ but not your trash. Used for over a year- service used to be great. They used to answer their phone and emails also. Last 2 months trash has not been picked up regularly. In the contract we pay for they …
Edit: after a couple years with WT I have seen an improvement in service and support, they have grown and acquired some of the smaller carriers. Their rates are competitive and now that AJB sold out WT may start seeing increase in new …
The drivers are incredibly rude. Speed through our neighborhood, leave trash cans everywhere. They don’t take trash bags if they don’t want to get out of truck. Awful. We are switching.
We started out paying 69.00 a quarter guaranteed. Now our quarterly statement is 98.00. I called about a senior discount but they don’t offer a senior discount. Two people in the house and we pay almost 100.00 a quarter. Major ripoff.
Still in first month of service. So far disappointed. Had 3 bags out with my trash can (all of which I could lift with 1 hand) and one was left behind. I don’t have space to hold onto week old trash. Great price but I guess it reflects the quality you get. Like ordering trash service on wish lol.
I ordered their service waited a week to get bins. I decided to go with WM & cancelled with Whitetail for 3 weeks I been trying to get my refund. I cancelled & 2 days later the bins were delivered really. I call & call so many times to …
I contracted with these clowns at the end of May to start service July 1st. It’s July 5th & I still have not received my containers, my pick up is in one day. Gave them the ultimatum last week if the bins were not here today, I will cancel. Looks like I’m going back to my more expensive but great service hauler.
If I could give 0 stars I would. The recycling collectors refuse to pick up anything that isn’t in the can. If I leave a box next to the can they will not only not collect it, but also push it out of the way as shown in the picture below. Horrible service
Two weeks in a row that my regular trash have not being picked up and when you call the main office customer have yet to provide with an explanation. As today my regular trash is seating in my driveway for 48 hours and customer service said that they will collect it in 12 to 24 hours. What a mediocre service !!
They are absolutely terrible. Cheaper rates but they go two months without picking up your trash and recycling … The quarter is only 3 months. So it’s actually not cheaper . Pay the extra money and get a company that actually gives the service they claim to provide
Trash hasn’t been picked up in 2 weeks. Have been calling them leaving messages every other day since I can’t get a live person on the line. I’ve literally been on hold for over an hour before giving up trying to talk to someone. Still no response as to a resolution. Trash still sitting outside along the curb…
I had to make 7 phone calls to get them to pick up a bulk item. They told me to put it out on the day they were to pick it up. They picked it up 4 days later. I’m still waiting for this bulk pick up. I should not have to keep calling, and …
They used to be a good service and were professional when I needed to call. Now I get transferred to numerous people, hung up on, then called back 3 days later saying they can’t pick up the large item because they don’t have enough notice. I wouldn’t recommend them to anyone now.
I will be seeking legal recourse due to the way they withhold your money when canceling. Do not go with this provider, I’d rather pay more to someone else than deal with this company again.
We are in lower nazareth and never had any problems with whitetail. They pick up every week on time and are very responsive with emails. We had them now for Two years.
Absolutely horrible service and quality,
Never on time, missed pickups, ran through our landscaping making rutts in yard, hit my mailbox, been 3 months and counting just to get them to replace the …
The worst service ever. Customer service Agent (Sarah) and their Supervisor (Sam)with an attitude when called to inquire about non-pickup. Why is that the regularly scheduled trash pickup never followed the schedule? And we the customer …
I’ve been a customer for at least 5 yrs. I fell behind on payments. I made payment arrangements to get caught up. They closed my account and are picking up bins. Most companies just put a hold on your service until payment is made. Not them …
We’ve been with AJ Bolenski for 18 years, Whitetail had someone come to our house almost daily harassing us about a three month trial. When we tried cancelling they never answered their phone. I finally got in touch with them and they …
This is the worse and most unprofessional company that I ever had to deal with. I opened my service with them last month and literally every week I have to call them about my trash not being picked up. For the last 3 weeks I’ve been so …
DONT USE THIS COMPANY …I have never left a review in my life… Whitetail Disposal is such a terrible company that I felt compelled to. From the start, I should have known to use someone else for our trash services as they were weeks late …
Consistently late on pickup. Pick up is Friday for my street and the neighborhood resorts to calling them just about every week about missed trash cans and recycling bins that were not picked up. Then we have to wait the whole entire …
I switched to this company 2 weeks ago and they still have not picked up my trash. They tried making sound like it is somehow my fault. Also their solution is to maybe pick it up in two days. Lucky for me I have two other companies to choose from. Do yourself a favor and find someone else.
Horrible never before seen service. Wouldn’t wish this company on anyone. I know for a fact they don’t recycle. They toss trash and recycling together in one truck. They bury trash outback on there property illegally.
When we first signed up it seemed like a great deal. The service just keeps getting worse. They randomly charge for larger items. A giant round chair was taken for free after calling, yet a small wheelbarrow (could practically fit in the …
I switched to advance disposal 3 weeks ago today.. in the 3 weeks since I’ve switched I’ve called white tail twice and emailed twice.. none of which I’ve gotten a response to. Whitetail is a joke.. they’ve spilled my trash all over my road …
I’m glad we made the change to Whitetail.
There were some issues in the first couple of months (we didn’t get our cans for a while, then they missed our pickups), but they were polite and responsive …
Update 3/8/21
They’re hurting themselves leaving lids open. All the water weight from the snow. The recycling in our area is picked up by a human rather than the mechanical …
One of the worse companies I have ever dealt with. The service level they provide is a joke. It’s like a second job just to call them to get a pick up after they missed a pick up. Newest level of poor customer service. They pick up my can …
I typically do not come on here and write reviews but I would like to lend a hand for any other people who may be convinced by their sales reps to sign up for the service. They pitch the idea that the cancellation is very easy and seamless …
Horrible experience. You get what you pay for. We were drawn in by the cheaper price but the stress of dealing with multiple missed pick ups was not worth it. This company gaslights you into thinking your trash is going to get picked up on …
This company is horrid! Save yourself the headache! From trash pick up to office staff, no professionalism at all! Local company but have to wait 6-8 weeks for your refund after cancelling service!
They would remove a mattress and box spring providing they were in plastic which I understand but I still had to pay more. They raise the price every quarter but perform less and less service
If you want to pay almost $100/mo for a trash company to NOT pick up your garbage, then this is the company for you. They never pick up my trash/recycling. I have weekly exchanges with them where they give me the script every time and …
For a company and service who starts out as very promising…they sure fouled things up quickly! At first service was reliable and service was as advertised. Off and on we would have a missed week but it happens, right? A little over 2 …
Their Customer Service is absolutely HORRIBLE!! Good luck trying to get someone to actually answer the phone!! I have tried caling NUMEROUS TIMES only to be left on hold and hung up on!! I still have NOT received a call back to address my …
Many missed pickups, amusing excuses, with insulting questions as if It was my fault. Rude, rude phone staff. Finally ended service . Started 2 yrs at $68 with quote to pick up odd items like a chair for no extra. Now $97, and wanted to charge $15 for patio table umbrella. Rude staff If you can get them on phone was the final straw.
last week they took our trashcans for no apparent reason and when calling they say we need to put in work order and then see if they will need to charge us for a new cans!!! Charge us for a new trash can that they took and I paid in full …
Disappointed in Whitetail. Behind a truck the other day that was leaking both liquid and trash as they drove. Their equipment is in need of major quality control and they really shouldn’t be in business until they can do their job without leaving a trail of trash everywhere they go.
Their level of service has gone down year after year, yet their rates still climb. Lazy employees who throw your cans and leave trash scattered on the ground. Broken trucks that leak hydraulic fluid all over your newly paved street. …
Every time these trash trucks come into our neighborhood the trash gets blown all over the street from the top of the truck. They won’t stop and pick it up either they just leave it. They drive too fast when there are kids around from the …
I wish we never switched companies to go with WT. Customer service rep was rude. They make it seem as though they will accommodate requests when they SOLICIT you at your front door and then once you do make the switch you’re treated like the trash they forgot to pick up or picked up wayyyy to early.
I have to call over and over to get my trash picked up. And then when I call and ask to speak with a manager I haven’t gotten a call or email from anyone. Waiting again for the manager ellie to call me back will see what happens this time. …
UPDATE 9/6/22 – It would appear that Whitetail’s previous poor service was part of their growing pains. They come on their scheduled day consistently now, although the times are all over the place. Cans are usually placed back in …
UPDATE: Two years after original review: Four of the last five times recycling was picked up on our street there has been trash left behind. Will be calling Whitetail and will post an update after a conversation with them. …
Horrible trash service company. Misses pick-ups several weeks in row on many occasions yet continually raises rates. Their sales force is well trained to convince you that you are getting a great deal switching to this company. Big Mistake.
This trash outfit came around asking for our business. My main reason for not using Whitetail is every Tuesday when they pickup in our neighbor you can count on trash flying through the air and landing in the neighbors yard. This I …
Homeowner died. Account canceled. Scheduled toters to be picked up and taken away 11/4/22. Didn’t happen. Rescheduled 11/18. Didn’t happen. Rescheduled 12/2. Didn’t happen. Told it is now Rescheduled for 12/5. Further Told I have no recourse action. Cannot recommend anything about this business.
I am calling Whitetail for the 4th or 5th time right now. I am on hold as I write this. I am a new customer in Buckland Valley Farms and they have not been picking up my garbage or recycling. Tomorrow is my scheduled pick up day and I am …
I advise avoiding Whitetail Disposal. Their customer service is the worst. They advertise one bulk item weekly but that is false. They won’t pickup your bulk w/o calling them to schedule it. Then they upcharge you based on the item. They regularly leave trash scattered on the ground and your bins blocking your driveway after pickup.
Terrible company! Can’t wait to switch. Laziest, careless crew. They leave garbage all over the road everytime they come through. They specify they only take TWO bags of trash that isn’t in the can. Don’t you dare try to put a third, …
I just signed up yesterday for WT. I did it online and it told me I couldn’t get my bins until the 15th of October. That is almost a whole month without a trash pickup. I called them today to see if we could just take our neighbors cans …
I had switched to Whitetail about 4 or 5 months ago because they had a better rate than the service that I had been using previously. I got what I paid for. They use the trucks where it’s only the driver that uses a mechanical arm to pick …
We switched our trash to this awful company. Never received our cans and took a week and a half to hear from anyone. It’s been 3, almost 4 weeks since my trash has been picked up. Gd joke. Nice that they charge right away too. I’m over it, cancelled tomorrow for sure
BAD service, I sign in with Whitetail the worse company I ever meet . From September I have to call them every week because they are schedule for every Friday and they never pass I call and they said Sorry they will pass Saturday or Monday …
Starting off bad, Sold on promises and price. The first day of pick up, they called to schedule a day later in the morning. Next day hear a truck after 6 in the evening, go to get the cans in the morning, 0nly recycle picked up. After …
Consistently poor service. About every other month, our recycling is never picked up, and there is never any notification from the business that there was going to be a delay (my recycling can remains at the top of my driveway as I write …
I’m new to the area. Signed up for waste disposal. I was directed to whitetail. They have bad service. They took my money. Now have 2 weeks of trash going on 3 weeks in front of house. I have called multiple times. Still no service. They keep telling me some is coming
I wish I could give these people a “0”. We purchased a house where the previous owner used Whitetail and she called several times to arrange to have their trash and recycling bins removed but to no avail. We moved in and started …
Do NOT use this “business”!! They are the worst, nonresponsive company I have EVER dealt with! Mine and my neighbor’s trash cans are in a right of what that Whitetail agreed to pick up from. They didn’t pick up my trash and I called for …
If you are being charged for recycle and you do not recycle, do not let them tell you its pa law act 101. I called DEP. The only way it’s the law is if you are mandated by your township or borough. They refuse to stop charging residents. …
Started service in January. Never got cans after a month nor did we get a refund for a month we didn’t have cans. My husband had to go to the office to retrieve the cans. He was told by the man in HR that he would receive a credit. We never …
RUN AWAY. This company continually misses picking up trash from our house and when addressed they have no real solutions except, telling you they’ll send a truck and even that is a lie more often than not. It’s not enough to provide the …
Stay AWAY! Stay AWAY from this horrible company!! WORST company EVER!! First, They don’t pick up your trash, you call them and NOT a single time the recovery pickup will come. Second, You CANNOT terminate your service because they will NOT …
They were not awful for trash and recycling, just impossible to cancel. I called on 10/12 to let them know I was not renewing for my next cycle starting 11/1. They had ALREADY charged my account for the automated payment on 10/3 – it wasn’t …
In March my quarterly bill was $69, the next two were $87 and now it is $96 that’s a $27 increase in less than a year. Plus I called to have a mattress and box spring picked up which I was told was included when I first went with them that …
This company was referred to me by the township. This company is so bad and there customer service is horrendous. Jocelyn that answered the phone was nothing but rude and talked over me when I was simply asking the right day of my pickup. …
I got two dumpsters from whitetail as they’ve been our provider residentially for three years. I had gotten the dumpsters in April and May, during the middle of June I see a charge of $500 on my credit card from them. I wasn’t notified of …
Literally the worst company there is. We have to remind them to do their job just about every week and at that we still have to wait for them to come back out and pick up the trash they left the first time. The representatives take no …
I’m a new customer for 3 weeks now and every week they fail to pickup my recycle an and then I have to call and beg them to pick it up. This is totally unacceptable. I don’t know why they can’t get this right. Guess it’s my fault for not …
my concern is with the customer service. The girl I spoke with on the phone was rude and monotone with no emotion whatsoever. I was trying to cancel my service with them and asked if they could remove my card so it doesn’t get charged after …
Along with many issues I’ve had with this company in the last two years the latest one is they don’t take windows …Ok no problem, but what they will do for you instead is, break the glass from the window all over your side walk for you to …
DO NOT USE! This is the worst trash company I have had in my life. They have missed multiple pick ups, and when the return truck came, I ran outside to help. Truck driver never spoke to me, gave me a glare, and drove away without a word. I …
Whitetail disposal is horrible with routine weekly pickups. They charge you more for recycling and come every two weeks. The latest is their driver broke my mailbox and post 2 weeks ago. I had fixed it under my business account and refuse …
We signed up with this company. Neighbors immediately advised us to check their reviews. After hearing their horrible experiences we canceled. 3 days after signing up. It took 3 days and constant phone calls to even get to talk to anyone. …
Trash is late a lot to pick up and sometimes do not pick up recycles for days after that. Today I called about an issue with an added bulk item on my 9/1/2022 invoice from Nov 2021! The billing girl was a pleasure to speak with and very …
We are moving soon and will be canceling service with them instead of using them at our new location. We have been using them for one year now and have literally witnessed in front of my eyes the truck leaving behind my garbage that was …
I do not recommend Whitetail Disposal. We started our service on Nov 1, 2022 and they have only picked up our trash correctly 1 time. I have to call them every week to remind them that we are a customer and to pick up our trash. Our …
Service has always been consistent. Only missed a few pickups over the past 3 years *knock on wood* Our complaint is about 1- the recent price increases without notice and 2- the recycling guy constantly leaves our can in the middle of our …
Started off fine but after a few months they stopped being reliable. Trucks skip whole streets and customer service says they don’t know anything about it. This isn’t even a very large business, how is their customer service so clueless? Im …
After reading a lot of the reviews, I’ wondering if there are two trash company’s by the name of White Tail.
We have used them for at least three years, and can truthfully say, we have …
It’s pretty unfortunate that in my township I don’t have any option other than to use whitetail because I would choose literally anyone else. Bulk items don’t get picked up like they should, their customer service is horrible and now then …
Terrible customer service, worse at doing their jobs. Have paid WT to pick up trash & recycling for roughly 4 months. They routinely fail to pick up the trash & recycling. When they do actually arrive, they are 24-48 hours late (my pick …
Holiday weekend and picked up only our recycle bin. The GARBAGE is sitting there. I’m done being nice. The black guy who picked up the furniture was the only decent and nice employee. I’m always paid on time or early. No excuse when …
Nickel and dime you for everything. If it doesn’t fit in the can they are charging you extra. They offer bulk pickup (have to call 48 hours ahead of time) but you are going to pay extra…don’t let them tell you otherwise. “Special handling …
This company is absolutely HORRIBLE!!! They never pick the trash up on your scheduled days and getting someone on the phone is a joke!! They dumped my personal 45 gallon can and the lid fell off in the truck. I watched them try to get it …
This is the most unorganized, unprofessional, do nothing company I have ever come across in my lifetime. They lure you in with cheap prices, great service talks, take bulk items every week, take yard waste, etc etc etc. What a bunch of …
I had a couch that I scheduled to be picked up for bulk pick up. They didn’t come for 3 weeks. It sat at the bottom of my driveway. Killed my grass. Every time I called to find out when it was getting picked up I kept getting the run …
Sold my home and paid through January. They did not remove my trash on 1/20/23 which was the last time I put it out. New owner told me they never picked it up. Came Monday after I called to take my trash. Now I’m waiting fir them to …
Recently contracted Whitetail to do our residential trash removal. They advised trash and recycling pickup was on Mondays. We place our stuff the night before. For past two weeks they pickup recycling as scheduled but never pickup trash on …
Whitetail Disposal has been a nightmare since I started my service with company. When I first started the service, they had not given me my traditional two trash cans (one trash and one recycle). Instead they gave me SIX trash cans!!!! It …
They leave my trash can in the middle of my driveway way so I can’t get in or out or out On a major road. When I when I ask them To be more careful they are non responsive. When I call the people are rude (with the exception of Amy in …
We were a bit reluctant to use this company due to the reviews…BUT we have been using them now for several months now, and have been very happy with their service. Our trash is picked up weekly, whenever I’ve called the office with …
I have been using Whitetail for a few years now and have had no issues at all. I love that the recycling container is just as big as the trash can. This was a huge seller for us. …
I am very happy with their service. They arrive bright and early and work very neatly. Trash cans put right back at the curb, never any trash left on the ground as I have experienced with prior companies. Always on time and never missed a pick up as others have stated! Very happy with their service and the better pricing!
We recently signed up for Whitetail for my parents’, and from the initial pickup there’s been issues. No one will pickup the trash on the specified day, and when I call they claim that they’re sending out a recovery driver. Who sometimes …
We recently moved into a house that had previously used whitetail, we do not, so I called to have them pick up the previous owners cans. I have been trying for 3 months and called 5 times, to get someone to pick up the cans and they keep …
I was very happy with the service with Whitetail. I only switched companies because of the cost. Another local contractor is $48 less. I did ask Whitetail to consider a discount since I am only one person in my house and I do not produce much trash. Unfortunately, they were unable to accommodate my needs.
I have no idea what is wrong with this company. They pick up trash on a scheduled day every week. That is the business they are in. They have struggled with this. After signing up to use their service I got one trash pick up and then they …
Changed to White Tail 2 weeks ago. Cans delivered on time. 2 weeks of pickup no problems. A lot less expensive than prior trash removal service. Quick phone response after having questions about the change of companies. Very polite and friendly.
There is a reason they have low reviews. You call, leave your number for a callback, nobody calls back. You call, wait 10 minutes now because you’re number 8 in line. Goes all the way down to 1. You get a voicemail and the mailbox is full. …
We’ve only ever had good luck with Whitetail Disposal. Some one always answers my calls, and are professional and courteous. The majority of pick-ups occur on the designated day (the exceptions are rare, and Whitetail picks up our trash the very next day to rectify the error). Price is reasonable. Highly recommend!
DO NOT USE WHITETAIL DISPOSAL! I have used them now for 3 years (threatening to cancel) and I have had continued problems since day one. I am a pretty patient person but now I have thrown in the towel! …
For three weeks in a row, my trash and recycling have not been picked up. Every week I have to call, sit on hold, and tell them that once again they neglected to pick up my trash. I even called this morning to ensure that my trash would be …
I would give them 0 stars if possible!! Worst company ever!! They are very quick to get your credit card billed but I’ve been waiting for close to a month now, no trash bins!! They finally told me I could leave my trash bags without bins on …
Update: Been almost 3 mos and whitetail has still not come to pick up their cans. In the meantime my 92 year old mother cannot get her refund until they do. I am taking further action by filing a complaint with my Atty General, which I …
Trying to get through to them is not easy.
Took 3 weeks to finally get somebody on the phone I was told today they no longer do bulk pickup like a small mattress. …
0 stars! This company is the most irresponsible trash service! It’s been 3 weeks they haven’t picked up the trash in our neighborhood only one side. The trash smell is horrible and there’s maggots and flies everywhere. We can’t even open …
4 days ago the garbage truck ran over my yard and left large tracks while tearing out the turf. I call and filed a damage report and was told someone would get back to me. I have called daily and they transfer me to their “damage” depth. My call goes to a voice mail and nobody calls back. Terrible way to treat a customer!!
I moved into a new house and chose whitetail as my trash service as their prices were great. Unfortunately they have been the poster child for you get what you pay for. After delivering my trash cans a week after they promised (and I had to …
Don’t fall for the promises that this company gives when you sign up. Service is poor. A few months ago they never picked up garbage in our development at all. Had to call several times and still no pick up. On Monday we moved the bins down …
I’m on week 3 of being a new customer and nothing but constant issues with them. Cans didn’t arrive on time for the start of my service and then were provided the wrong size, started back billing me for service before my service even started and today they make a total mess out front by the trash pickup. Waste of money.
Absolutely worst “service” I’ve ever paid for. Service is in quotes because they do not provide any service unless begged to do so. Week after week we must call several times to get our trash picked up. We moved in August and chose …
Update: 3 weeks ago when I posted my review I switched to republic trash services. They had new bins right out to me and have taken my trash and recycling right on time every week. In those three weeks white tail has yet to even come pick …
Recently switched to Whitetail. They definitely offer competitive prices but sadly this seems to be a case of you get what you pay for. Week 1 recycling was not collected. Week 2 and 3 trash was not collected. Week 4 they picked up both! …
All of a sudden they stopped picking up my trash and gave nonsensical reasoning for refusing. Customer service was rude and gave false and misleading info. Never going back.
Horrible service they took our trash & recycled pins for reasons unknown even tho the bill was paid an current it’s been almost 2 weeks an they have not brought them back an we have left multiple voicemails also an haven’t gotten any updates
When we first started with Whitetail they were great. That changed very quickly. They would miss picking up our trash and when we called they said we didn’t put it out. Now this month they have only picked up ONCE! We call and complain to …
Started new service, took six emails, one voice mail and one actual conversation for them to pick up my garbage – 23 days LATE! Promised the next week they’d be there on time – never showed, I cancelled and they showed up the next day! I’m done with them, don’t waste your time!
They have repeatedly missed pickups on both trash and recycling. I would call and leave messages with no call backs. I finally got through to someone through email and they said they would send out a “recovery truck.” After 5 more days of …
A very affordable trash company. Regular trash pick up is superb. I needed a chair and some bedding picked up. I made a call and set up a time for them to come and get my bulk items. The price was cheap and I had my items removed instead of …
This is the worst company in the history of companies. They fail to pick up your trash/recycling on a regular basis, don’t answer the phone, don’t return messages, etc. But they are good at increasing their prices annually. That they never …
I switched from McCullough to Whitetail. Big mistake. Good luck ever reaching anyone at Whitetail. They apparently don’t return phones calls. They will miss picking up your trash. You can call and leave a message as they request but they …
DON’T EVER MAKE THE MISTAKE OF USING THIS TRASH COMPANY!! Absolutely the worst I’ve every seen. Whitetail is supposed to but never has picked up both regular and recycle trash on same day. Violated our neighborhood ordinance by blasting …
We switched to Whitetail less than two (2) years on the pitch that the company has kept costs down and has not had a price increase in six years! We were also told that we could place at the curb, up to 6 additional items (ie. bags, boxes …
Zero stars, No recycling pick up for 18 of the past 21 weeks. That’s before Christmas through the spring with 3 no collection weeks in there for snow so technically 21 of 24 weeks of no service. DO NOT USE this company . They raise there …
This has been a great company. Drivers are friendly and polite and service is very dependable. They answer calls and respond promptly. The billing is prompt and exactly what they say it will be. The fact that over the years their rates have been consistent is of great value to us on a fixed income. I always recommend them.
Worse business ever. From the start late trash pick up or no trash pick up. Call, sit on hold forever, then sorry , we’ll pick up, then repeat. Lucky if trash gets picked up twice a month, and never mind on time. Always transfered to voice …
We are a Homeowners Association looking to transfer away from our current provider to Whitetail. Phoned them 3 times, all with no reply. First call, I spoke with someone and got transferred to who was supposed to be Alessandro who handles …
If I could give zero stars I would. Whitetail has not come for my trash in over two weeks. It would be unacceptable if I was 2 weeks delinquent on my bill so I don’t understand how you can expect payment for a service not being rendered. I …
When we signed up with whitetail it sounded too good to be true…. it is. Typical bait and switch. First they changed our pick up day which was supposed to stay the same as our previous service, not a huge deal but frustrating. Then …
I normally do not do reviews but I have been extremely unhappy with this company. Over time, they have consistently gotten worse with their services and, as of late, have started to miss or be late on trash/recycling pick ups on a …
I’ve used this company for 3 years. I have not had any problems with regular trash/recycle pickup. I would definitely recommend that you sign up for text notification related to any holiday pickup or weather delays. My neighbors are …
Whitetail Disposal has been my service provider at one property for over 8 years and over 6 years at a second property. …
They do not answer the phone. I call regularly. Only to ask a few general questions. Told that I must call a bulk item in ahead of time but no one answers the phone or returns message or emails. Since I have had this service they raised …
As far a regular trash pick up, they are very consistent and I have no problems. When regular days are moved for whatever reason such as holidays, snow, flooding, etc, WTD sends text messages, and this is very convenient. …
If you have choices as a consumer, you can do a lot better than Whitetail Disposal. You’d struggle to find a more disappointing hauler in eastern Pennsylvania. …
Just as most of everyone else as it looks, I’ve had the worst experience with this company. I originally paid them for their services on August 18th to find out they do not service my area and they advised I would receive a refund within …
We switched to Whitetail due to the lower prices. As long as our trash and recycling were picked up it made sense not to pay more. From Day 1, the service was terrible. Sometimes the truck came at 7am, sometimes 7pm, and sometimes not at …
I moved to Whitetail Disposal several years ago for my residential rubbish mainly because of the tremendous savings. However, the service is excellent! I am pre-notified when service will be delayed or not happen due to weather. When I did …
Been a Whitetail customer since July 2019. We switched from Republic Services as did most of our neighborhood because of their attractive price. Overall we’ve been happy with Whitetail, especially their customer service where you get to …
We have used Whitetail residential service for 3 years. For the most part, the service is on time. I appreciate the text alerts that are sent out when there is inclement weather and service is delayed a day. I have also always been able to …
We just started using this company from a cute door to door salesperson. They missed our garbage 3 times and recycle 2 times. You get 1 bulk per week. Mine has been out there for 3 weeks. You also can’t talk to anyone in customer service.
Constantly forgetting to stop at our house, especially for recycling. Cannot reach anyone to talk to them ever. I was literally just on hold for 45 minutes waiting for someone to come on the line so I can arrange for our recycling from last …
When I first signed up with Whitetail their service was wonderful and customer service was great to talk with as well. That was 4-5 years ago. They went downhill in a hurry. First a year or two a go they increased their price about 30 …
I signed up with Whitetail in July 2020. I have had nothing but problems since day 1. At first, the recycling was being picked up, but not the trash. I had to call every week. And when you call, unless you call first thing in the morning …
We’ve been using Whitetail Disposal for many years. They offer a good service for a great value. They have always been extremely nice and helpful when we’ve needed to speak to them over the phone. We recently needed to clean out our …
If you’re looking for a cheap trash pickup service that will most likely never actually pickup your trash on pickup day, then this is the company for you. If you enjoy spending hours of your time on hold to request that your trash actually …
DO NOT USE THIS COMPANY. For nearly five months of service beginning May 2021, (all but one time), I had to report missed pickups for recycles/trash or both. They billed me a service charge of $7.50 when I am on autopay and did not credit …
This company has the worst customer service. This company just wants your payment, The employees will pass by your house to stay on there schedule. When you call and ask about your trash not being pickup , it’s not their falt and YOU well …
Started out great. Recently we constantly have missed pickups or delayed pickups, usually the recycling. One of their trucks destroyed my mailbox on 3/19. It took a nasty email to get a response after following their instructions. Was told …
Worst customer service I’ve ever seen. I signed up with Whitetail for garbage service but had to cancel because I couldn’t get out of my contract with my current provider. I’ve been emailing and calling and leaving messages for 2 months. …
I have never dealt with a company like this one!!! I have been with them for awhile now but I’m beginning to have second thoughts. I have called repeatedly to make a payment never got an answer, they had the audacity to send me a past due …
So far no issues. I received my cans a month before the start of my service. Today was my first pick up. All was picked up with no issues. They sent my cancellation to my previous provider and also provided me with the signed copy of the …
Been using whitetail for 2 years now. They have missed a couple pickups through the years, but their customer service definitely makes up for it. Whether over the phone or via email they always respond timely and will correct the issue. We do get pickups rather late in the day, which isn’t a big deal for us.
I’ve been using Whitetail Disposal for nearly four years now, and I’ve always been happy with their service. Billing is easy and dependable: set it and forget it. Their communication of delays or holiday schedules is great. I loved having …
Is there a score lower than one, there should be… Another 2 weeks have gone by, 2 more scheduled pick ups, they were around the corner 300 feet away yesterday picking up 3 neighbors, mine are still here. I won’t be surprised if they send …
Good luck getting them to answer the phone, return voice-mails or even pick up your trash. In 2021 we have 14 missed pick ups and to start 2022 they still haven’t picked up trash (after being told again and again it would). I would advise looking at another service before Whitetail.
If I could give them a lower rating than 1 I would. I recommended everyone to WhiteTail when I started service in 2019 but they have gone downhill now that they became popular. Trash is constantly missed. Small bulk items that were supposed …
Horrible service, missed the trash and recycle every monday for 8 weeks consecutively, very frustrating, forcing me to email or call to send a recovery truck, escalation and complains did not help to better the service. I was never late …
I had service with Whitetail for 3 years, which is 3 years too long. Pickup was spotty, at best. When our road closed for construction, I had to contact them weekly to get pickup. Now that I’ve cancelled service, I am waiting for them to …
I used them for our scheduled trash and recycling pickup in Upper Milford Township Pennsylvania. They started off as a good value and even did well through the pandemic; however, in spring of 2021 the pickup service declined. Trash and/or …
I ordered trash cans for our new residence on 12/20 – it is 1/12 and still no word on trash cans. Obviously missed the first trash pick up that I paid for. When calling it took multiple calls and a couple voicemails to get through. When …
Horrible service. Over the past couple years they went from a good service to really bad service. I’ve reported about their trucks leaving debris: broken glass pieces behind. No response or action from them. They also do not fully empty the …
I hope that this might help a bunch of you from making the same mistake I did.
I got a card in the mail for $69 for trash and recycling. I do not believe that there was anything saying that this was guarantied for only one year but I may …
Never an issue with empty trash and recycling containers left in middle of driveway or partially on the road. If they are running late on the routes an email goes out to customers to let them know. Had this company for a couple of years …
I wish I could attach photos to show you what my neighborhood looks like after this week’s pickup. It is disgusting! I called to complain and was treated like it was my fault, asked if I wanted someone to return to clean it up and then …
Terrible. Put out a few small things, they take one if they take any. Never had this problem with Blosenski. I’m saving money, but the frustration is not worth it. Calling today to buy out the contract, eat the loss, and go back to a trash …
We’ve had white tail for roughly 4 years now and we like the service. They do run late e try now and then but what company doesn’t have a few bumps here a d there. I’ve called for bulk item pick up about twice with no hassle at all. One …
We have used WTD since 2017 for residential trash / recycle. Every week from the start of service has been consistent. Costs have risen slightly but I coincide that with fuel prices. WTD seems to place less of a priority on cardboard …
Whitetail Disposal came around the neighborhood in August 2018, claiming the cost of $69.00 would be fixed for life! Then a year later they added an $18.00 Recycle Fee and now (Feb 2022) they have sent an email indicating another cost …
I have been very satisfied with the service provided by Whitetail Disposal. They always take everything I put out curbside for a very competitive price. I’ve never had an issue with them missing a pickup. During inclement weather, they send …
I’ve been using Whitetail for 2 years now. Overall their customer service is great. When you call in, you get an actual person to talk to. I LOVE how the have options for two huge cans, one for trash and one for recycling. My neighbors that …
Whitetail Disposal is our regular trash and recycling hauler. They are very reliable have been very good about taking all we leave out for them, which some weeks is a lot. If they are going to have any issues, they are very good about …
We previously had Whitetail but left when their prices increased and they wouldn’t bring it down at all. They recently bought out our trash company so we are back with whitetail at our lower price (for now…really hoping they don’t …
RUN THE OTHER WAY
Rep said they would cancel our current service provider to sign up with them. Our provider will not let us cancel our contract. Trying to reach Whitetail by …
Back to back weeks of not taking my trash, then not taking the recycling. No notice, no return calls, over an hour on hold trying to talk to someone. Cans were curbside the night before as they requested…. They didn’t pick up trash on my …
This is the worst company to get service from the whole company it’s managed by a group of unprofessional people who have no shame or sense of responsibility and starting from the so called supervisors to the customer service department are …
Whitetail has been our household waste removal company for almost four years. I have been very pleased with their service and professionalism. Their customer service reps, the drivers, the employees with whom I have been in contact with …
We have been using Whitetail Disposal for almost a year and have been happy with their service so far. They are always responsive if I call and each worker that comes for our residential trash and recycling are always polite. Every once …
I have been very satisfied with the service provided by Whitetail Disposal. They always take everything I put out curbside for a very competitive price. I’ve only had 1 issue with them missing a pickup however, they communicated and cane …
I had my recycle bin out the guy started to move it looked inside and decided it was too heavy, so he did not empty it. These people need training. This was a good company guess they got too big too fast.
This is the worst ran company. You are on hold for 15 minutes or longer if you have an issue you will be on hold for 30 min or more. They always say manager isn’t available or in a meeting or send you to voicemail. Since I started …
Extremely pushy door to door salesperson. Would not take no for an answer. I even asked for literature to potentially consider but was told he didn’t have any. Eventually had to close the door on him. …
I would give them zero stars if I could. My development in Jamison uses them and they are the worst. Constantly skips picking up trash and recycling. Always issues with Xmas tree pickups. I just want my trash taken away! Never had …
In the time that we’ve had this company they have only picked up our trash or recycling less than half the time. Every time we call they have a different excuse. Then they say they will send a recovery truck and that rarely ever comes …
I’ve had Whitetail Disposal pick up my trash and recycling since I moved to my home in October 2020. I couldn’t be more satisfied with the service they provide at a competitive price. They’re good at communicating if they’re running …
When I signed up for service I asked the rep if they pick up mattresses. The answer was yes. Today Whitetail customer service tells me they DO NOT pick up mattresses.
DO NOT USE THIS COMPANY. Their business model is simple. They send a person to your door that undercuts the competitions price. They’ll sell you a bill of goods they won’t be able to deliver. The price is great, but the service is …
Horrible experience. Constantly refused to pick up our trash. Customer service is beyond disrespectful. Worst company around. Spend the extra money and use a reliable company because they are not it.
We were solicited a year ago by a very nice young woman telling us that Whitetail was a local family operated business. There was an introductory price that was less than our current trash company, so we signed up. We were constantly …
We have used Whitetail for the past year for trash and recycling collection at a business. For the first few months everything was great. Then they missed 4 recycle collections in a row. I called each week to ask why it wasn’t picked up and …
I was getting residential trash and recycling picked up. My trash or recycling was missed multiple times and trying to get through to them by phone is close to impossible. Emails go unanswered. The last straw was they picked my recycling …
Signed up when a sales rep came to my home and beat my existing providers rate. That was a mistake. They RARELY picked up on the day they’d committed to each week. When I’d call their customer service dept I’d be lucky to wait less than …
Do not use thus service. I canceled with them 3 different times during a move and they keep sending me bills and now a late fee. That’s why I called them I. The first place so they would not do this. Also their customer service is not responsive!
Very unreliable on their pick up days. Seems like they pick up when they want. We are on a private access lane. When they came to our house to get us to use their company the person said they will have no problem making trash pick up on our …
Good customer service. Had a few problems with pickup they were there the next day also they added a extra can to make up for the missed pickup
Worst company I have ever dealt with. We started service with them back in April and they have yet to pick up our trash without me calling for a recovery truck. When I do call I am on hold for 20+minutes waiting for someone to answer. Our …
Very reliable! Their workers had to maneuver and work around many vehicles and small roads in my development, rain, shine, snow, sleet etc. These hard working guys constantly went above the call of duty to obtain trash cans.( Sometimes, …
We couldn’t schedule a pick up for a couch or a Dismantled cat tree. In addition, they have not picked up neighbors Christmas tree yet.
Worst trash service I’ve ever had. They say you get bulk items with your regular service but that is a joke. You have to schedule pick up for anything that doesn’t fit in the bin and they also charge you. They constantly leave behind flat …
Absolutely horrid customer service and deceptive sales. Was told by a door to door salesperson (should’ve known) that weekly pickups included 3 additional items and bulk pickup was free, no scheduling required, just leave large items on the …
Moved into a new home. Paid for services to begin. They did not drop off our garbage and recycle bins. Called to inquire and given a new drop off date. They then did not keep that date. We never received our bins nor did they come to pick …
Horrible experience, solicitor came to the door and was great so we switched service thinking we were getting a good deal, we weren’t. Service was to start first Friday in July, didn’t come, thought it was just because it was a few days …
No recycling pick up for 4 weeks! I called and spoke to customer service and she blamed me for not calling them sooner. No apologies, and no pickup.. I emailed and sent pictures of the pile of recycling they left. No response. DO NOT USE THIS COMPANY!!!
Regularly do not pick up trash or recycling on assigned day. Wait times to get ahold of someone to report almost an hour. If not reported in under 24 hours they refuse to adjust your bill despite the fact that they didn’t remove trash or …
I have nothing nice to say about this company!! I thought I would give them a try because it was saving me money, but I have had nothing but issues since day 1. They miss pick ups OFTEN then refuse to come out on recovery day. I’ve been …
Been with Whitetail for several years. At one point, they did a good job. But after repeatedly just ignoring lawn bags or even picking up my recycling or trash at all, I had enough. Over 40 minutes on hold to cancel, I finally get …
My trash removal provider Diamond Waste recently merged with Whitetail. I was completely happy with Diamond and expected to continue to receive the same level of service. Unfortunately that has not been the case. Since the merger, Whitetail …
We have had nothing but issues with this company since we started using them. Almost every week we have received an email about either trash or recycle being “delayed”, and then it never gets picked up. We also received additional fees on …
Adding to the chorus of one star reviews. We had someone come through our neighborhood to solicit business, she offered a cheaper rate because they only do a once a week pick up. And she said that they would cancel our service with our …
Whitetail was great for about six months, and then they have now missed our house six weeks in a row, the residential line is completely unmanned, rings for 45 min in hold and then hangs up on you. Se with the billing line. Call industrial, …
We switched from Waste Management to Whitetail several months ago. Whitetail has been far better than WM. For one thing, Whitetail has never missed a trash pickup day, which was frequent with Waste Management. We get alerts about schedule …
This is one group of genuses for sure. Very poorly managed. Many missed pick ups, and since my driveway is 1/4 mile long and I don’t want to pick up trash from the animals getting into it, I have to drag the unpicked up trash filled cans …
I heard not great things about Whitetail but after the company we used for a decade raised prices again and stopped taking things that they said they would take, I figured I’d take a chance on Whitetail. I am pleasantly surprised! They have …
I don’t know what happened to this company. I have used them for residential trash and recycling for many years and they WERE really good. For the last 3 months though, they refuse to pick up our recycling which they charge extra for. Every …
This company uses very aggressive and harassing sales techniques. I don’t mind someone knocking on my door if they want to sell me a service. But when I tell them they that I’m not interested and close the door, I don’t want them to …
They came door to door as a start up. Solicitor was very nice, informative pamphlet, GREAT competitive prices and expansive services. Switched right away and was excited to save money on trash removal. …
Our residential pickup was on Friday’s but we were lucky if they showed up every three weeks. Calls were not returned and they have the nerve of charging late fees for late payments for service they did not provide. I terminated service …
If I could give White Tail disposal zero stars I would. This company is the epitome of “Garbage”. The company is horrible.
The company never picks trash or recycle up on scheduled dates. They leave trash …
We have been using Whitetail Disposal for a few years now. Their service has always been lack luster at best. As time progresses it got worse. Missed trash days or super late. We are now moving and had to cancel service. They refuse to …
This company is awful! They had some really nice people come around in the summer to promote changing companies. There was nothing wrong with our previous company but my husband decided to give them a try. HUGE MISTAKE!! We have had them …
We switched to Whitetail a little over a year ago to support a local company and reduce cost. They’ve been the worst. They’re cheaper but but a quarter of the service …
This company is a complete joke. They solicited my business by sending someone to my door & offering me a price with promises that we could not refuse. We decided to change over from a very reliable company that took care of us for 5 years. …
Shady business practices and bad service.
I discovered that they were charging my credit card a full month before my bill …
Whitetail leaves garbage and despite me calling them multiple times, have yet to pick up my bins when I switched to Republic. Their voicemail has you indicate residential and then bulk; yet when I followed the directions and selected bulk …
The WORST. Ive been waiting 3 months for a recycling bin. I call weekly, wait for 30 min to an hour to get someone only for them to promise and promise I will get my can that week. I’ve left messages and emails. No one gets back to me …
There is zero communication between the actual collection side and the office side. We continue to have issues with our trash not being picked up and being given excuses and being told it will be handled or resolved and it is not.
Called for new service, they delivered cans. After 3 weeks and still no service, I cancelled the service and requested a refund for the service I paid for and didnot get. Was told refund would take 3-4 weeks. That was a year ago!!! Still no …
The absolute worst trash company I have ever used in my life.
I swear they miss a can or just straight up skip you at least once a month prompting the need to call them and tell them that they didn’t pick up your trash. …
The sheer incompetence of this company is stunning. We moved into a new home at which the previous owners used Whitetail. We chose to use another service for trash for various reasons. This means that the original owner’s cans had to be …
I don’t ever leave bad reviews but I must say, it has been quite the experience having Whitetail as our residential trash disposal service. They constantly missed pickups and will not credit any accounts for the lack of service. They said …
I’ve had to call numerous times for trash removal after my property was missed. I was told one reason why they might not be picking up my trash is because it’s in a trash can that’s not theirs. This policy has not been shared and when when …
We’ve had this service for a while. We have a smaller blue round recycling container. For 3 weeks in a row (and before this as well), I come home from work to find our blue recycle can laying on it’s side right in front of our driveway …
A current customer for 6 weeks now. The first week, they were great. Out of my 6 weeks as a customer, my trash and recyclables have been missed 5 times. Pay for a service but spend more time on the phone trying to get my trash picked up …
Lazy and always have an excuse to not pick up the recyclables and trash. I am so tired of this company. My neighbors feel the same way.
I would give less stars if possible. Diamond Waste was our previous service provider and then Whitetail bought them out….What a decrease in quality. Diamond would take my trash cans, 1,2,3, whatever. Whitetail only take the wheel one and …
Was charged without approval, was told money would be returned in 3 months. Called after 3 months and always sent to voicemail. Don’t make the switch! It’s better to pay more for better service.
I was hesitant about switching after using a different company for past 20 years. Paying about same for 1 day per week pickup. Versus a 2 day pickup with prior company. But, I do get a larger recycling bin. There have been days of no show …
HORRIBLE. Just horrible. I used them for 3 months after moving to the area and regret the entire time giving them my money. They NEVER picked up my trash or recycling. Each week I would have to call the customer service line to report my …
This company is TERRIBLE. The past month they have not picked up our trash on time. The representatives can be rude- IF you get ahold of them… for a few dollars more a quarter it is worth it to get a different company. WHITETAIL also now …
Worst company to work with. They manage your trash volume. Moscaro is so much better.
Updated below: THIEVES! Take your $ but not your trash. Used for over a year- service used to be great. They used to answer their phone and emails also. Last 2 months trash has not been picked up regularly. In the contract we pay for they …
Edit: after a couple years with WT I have seen an improvement in service and support, they have grown and acquired some of the smaller carriers. Their rates are competitive and now that AJB sold out WT may start seeing increase in new …
The drivers are incredibly rude. Speed through our neighborhood, leave trash cans everywhere. They don’t take trash bags if they don’t want to get out of truck. Awful. We are switching.
We have been very satisfied with the service provided by Whitetail. They pick up every week on time. Seamless service, no hassle.
We started out paying 69.00 a quarter guaranteed. Now our quarterly statement is 98.00. I called about a senior discount but they don’t offer a senior discount. Two people in the house and we pay almost 100.00 a quarter. Major ripoff.
Still in first month of service. So far disappointed. Had 3 bags out with my trash can (all of which I could lift with 1 hand) and one was left behind. I don’t have space to hold onto week old trash. Great price but I guess it reflects the quality you get. Like ordering trash service on wish lol.
I ordered their service waited a week to get bins. I decided to go with WM & cancelled with Whitetail for 3 weeks I been trying to get my refund. I cancelled & 2 days later the bins were delivered really. I call & call so many times to …
I contracted with these clowns at the end of May to start service July 1st. It’s July 5th & I still have not received my containers, my pick up is in one day. Gave them the ultimatum last week if the bins were not here today, I will cancel. Looks like I’m going back to my more expensive but great service hauler.
If I could give 0 stars I would. The recycling collectors refuse to pick up anything that isn’t in the can. If I leave a box next to the can they will not only not collect it, but also push it out of the way as shown in the picture below. Horrible service
Two weeks in a row that my regular trash have not being picked up and when you call the main office customer have yet to provide with an explanation. As today my regular trash is seating in my driveway for 48 hours and customer service said that they will collect it in 12 to 24 hours. What a mediocre service !!
They are absolutely terrible. Cheaper rates but they go two months without picking up your trash and recycling … The quarter is only 3 months. So it’s actually not cheaper . Pay the extra money and get a company that actually gives the service they claim to provide
Trash hasn’t been picked up in 2 weeks. Have been calling them leaving messages every other day since I can’t get a live person on the line. I’ve literally been on hold for over an hour before giving up trying to talk to someone. Still no response as to a resolution. Trash still sitting outside along the curb…
They are doing a great job, mostly neat and on time. Sometimes they pick up late or the next day but I am not worried about it.
I had to make 7 phone calls to get them to pick up a bulk item. They told me to put it out on the day they were to pick it up. They picked it up 4 days later. I’m still waiting for this bulk pick up. I should not have to keep calling, and …
They used to be a good service and were professional when I needed to call. Now I get transferred to numerous people, hung up on, then called back 3 days later saying they can’t pick up the large item because they don’t have enough notice. I wouldn’t recommend them to anyone now.
I will be seeking legal recourse due to the way they withhold your money when canceling. Do not go with this provider, I’d rather pay more to someone else than deal with this company again.
We are in lower nazareth and never had any problems with whitetail. They pick up every week on time and are very responsive with emails. We had them now for Two years.
Absolutely horrible service and quality,
Never on time, missed pickups, ran through our landscaping making rutts in yard, hit my mailbox, been 3 months and counting just to get them to replace the …
The worst service ever. Customer service Agent (Sarah) and their Supervisor (Sam)with an attitude when called to inquire about non-pickup. Why is that the regularly scheduled trash pickup never followed the schedule? And we the customer …
I’ve been a customer for at least 5 yrs. I fell behind on payments. I made payment arrangements to get caught up. They closed my account and are picking up bins. Most companies just put a hold on your service until payment is made. Not them …
We’ve been with AJ Bolenski for 18 years, Whitetail had someone come to our house almost daily harassing us about a three month trial. When we tried cancelling they never answered their phone. I finally got in touch with them and they …
This is the worse and most unprofessional company that I ever had to deal with. I opened my service with them last month and literally every week I have to call them about my trash not being picked up. For the last 3 weeks I’ve been so …
DONT USE THIS COMPANY …I have never left a review in my life… Whitetail Disposal is such a terrible company that I felt compelled to. From the start, I should have known to use someone else for our trash services as they were weeks late …
Consistently late on pickup. Pick up is Friday for my street and the neighborhood resorts to calling them just about every week about missed trash cans and recycling bins that were not picked up. Then we have to wait the whole entire …
I switched to this company 2 weeks ago and they still have not picked up my trash. They tried making sound like it is somehow my fault. Also their solution is to maybe pick it up in two days. Lucky for me I have two other companies to choose from. Do yourself a favor and find someone else.
Horrible never before seen service. Wouldn’t wish this company on anyone. I know for a fact they don’t recycle. They toss trash and recycling together in one truck. They bury trash outback on there property illegally.
When we first signed up it seemed like a great deal. The service just keeps getting worse. They randomly charge for larger items. A giant round chair was taken for free after calling, yet a small wheelbarrow (could practically fit in the …
I switched to advance disposal 3 weeks ago today.. in the 3 weeks since I’ve switched I’ve called white tail twice and emailed twice.. none of which I’ve gotten a response to. Whitetail is a joke.. they’ve spilled my trash all over my road …
I’m glad we made the change to Whitetail.
There were some issues in the first couple of months (we didn’t get our cans for a while, then they missed our pickups), but they were polite and responsive …
Update 3/8/21
They’re hurting themselves leaving lids open. All the water weight from the snow. The recycling in our area is picked up by a human rather than the mechanical …
One of the worse companies I have ever dealt with. The service level they provide is a joke. It’s like a second job just to call them to get a pick up after they missed a pick up. Newest level of poor customer service. They pick up my can …
I typically do not come on here and write reviews but I would like to lend a hand for any other people who may be convinced by their sales reps to sign up for the service. They pitch the idea that the cancellation is very easy and seamless …
Horrible experience. You get what you pay for. We were drawn in by the cheaper price but the stress of dealing with multiple missed pick ups was not worth it. This company gaslights you into thinking your trash is going to get picked up on …
This company is horrid! Save yourself the headache! From trash pick up to office staff, no professionalism at all! Local company but have to wait 6-8 weeks for your refund after cancelling service!
They would remove a mattress and box spring providing they were in plastic which I understand but I still had to pay more. They raise the price every quarter but perform less and less service
2/6/2023 edit…
I guess that reviews really do make a difference! I had left a 1 star review a …
Price increases, poor service, poor customer service, just lousy company. Call for large item removal they say ok and never show up.
If you want to pay almost $100/mo for a trash company to NOT pick up your garbage, then this is the company for you. They never pick up my trash/recycling. I have weekly exchanges with them where they give me the script every time and …
For a company and service who starts out as very promising…they sure fouled things up quickly! At first service was reliable and service was as advertised. Off and on we would have a missed week but it happens, right? A little over 2 …
Their Customer Service is absolutely HORRIBLE!! Good luck trying to get someone to actually answer the phone!! I have tried caling NUMEROUS TIMES only to be left on hold and hung up on!! I still have NOT received a call back to address my …
Many missed pickups, amusing excuses, with insulting questions as if It was my fault. Rude, rude phone staff. Finally ended service . Started 2 yrs at $68 with quote to pick up odd items like a chair for no extra. Now $97, and wanted to charge $15 for patio table umbrella. Rude staff If you can get them on phone was the final straw.
last week they took our trashcans for no apparent reason and when calling they say we need to put in work order and then see if they will need to charge us for a new cans!!! Charge us for a new trash can that they took and I paid in full …
Disappointed in Whitetail. Behind a truck the other day that was leaking both liquid and trash as they drove. Their equipment is in need of major quality control and they really shouldn’t be in business until they can do their job without leaving a trail of trash everywhere they go.
Their level of service has gone down year after year, yet their rates still climb. Lazy employees who throw your cans and leave trash scattered on the ground. Broken trucks that leak hydraulic fluid all over your newly paved street. …
Every time these trash trucks come into our neighborhood the trash gets blown all over the street from the top of the truck. They won’t stop and pick it up either they just leave it. They drive too fast when there are kids around from the …
I wish we never switched companies to go with WT. Customer service rep was rude. They make it seem as though they will accommodate requests when they SOLICIT you at your front door and then once you do make the switch you’re treated like the trash they forgot to pick up or picked up wayyyy to early.
I have to call over and over to get my trash picked up. And then when I call and ask to speak with a manager I haven’t gotten a call or email from anyone. Waiting again for the manager ellie to call me back will see what happens this time. …
UPDATE 9/6/22 – It would appear that Whitetail’s previous poor service was part of their growing pains. They come on their scheduled day consistently now, although the times are all over the place. Cans are usually placed back in …
UPDATE: Two years after original review: Four of the last five times recycling was picked up on our street there has been trash left behind. Will be calling Whitetail and will post an update after a conversation with them. …
Horrible trash service company. Misses pick-ups several weeks in row on many occasions yet continually raises rates. Their sales force is well trained to convince you that you are getting a great deal switching to this company. Big Mistake.
This trash outfit came around asking for our business. My main reason for not using Whitetail is every Tuesday when they pickup in our neighbor you can count on trash flying through the air and landing in the neighbors yard. This I …
Homeowner died. Account canceled. Scheduled toters to be picked up and taken away 11/4/22. Didn’t happen. Rescheduled 11/18. Didn’t happen. Rescheduled 12/2. Didn’t happen. Told it is now Rescheduled for 12/5. Further Told I have no recourse action. Cannot recommend anything about this business.
I am calling Whitetail for the 4th or 5th time right now. I am on hold as I write this. I am a new customer in Buckland Valley Farms and they have not been picking up my garbage or recycling. Tomorrow is my scheduled pick up day and I am …
I have never seen a garbage collection service so consistently incompetent at doing their job. If I could give them zero stars I would. …
I advise avoiding Whitetail Disposal. Their customer service is the worst. They advertise one bulk item weekly but that is false. They won’t pickup your bulk w/o calling them to schedule it. Then they upcharge you based on the item. They regularly leave trash scattered on the ground and your bins blocking your driveway after pickup.
Terrible company! Can’t wait to switch. Laziest, careless crew. They leave garbage all over the road everytime they come through. They specify they only take TWO bags of trash that isn’t in the can. Don’t you dare try to put a third, …
I just signed up yesterday for WT. I did it online and it told me I couldn’t get my bins until the 15th of October. That is almost a whole month without a trash pickup. I called them today to see if we could just take our neighbors cans …
I had switched to Whitetail about 4 or 5 months ago because they had a better rate than the service that I had been using previously. I got what I paid for. They use the trucks where it’s only the driver that uses a mechanical arm to pick …
We switched our trash to this awful company. Never received our cans and took a week and a half to hear from anyone. It’s been 3, almost 4 weeks since my trash has been picked up. Gd joke. Nice that they charge right away too. I’m over it, cancelled tomorrow for sure
BAD service, I sign in with Whitetail the worse company I ever meet . From September I have to call them every week because they are schedule for every Friday and they never pass I call and they said Sorry they will pass Saturday or Monday …
For the last 3 years i used white tail. One person, 2 cans, once a week. The prices went from 80 to 95 to 100 to 113 dollars! Cray. …
Starting off bad, Sold on promises and price. The first day of pick up, they called to schedule a day later in the morning. Next day hear a truck after 6 in the evening, go to get the cans in the morning, 0nly recycle picked up. After …
Consistently poor service. About every other month, our recycling is never picked up, and there is never any notification from the business that there was going to be a delay (my recycling can remains at the top of my driveway as I write …
I’m new to the area. Signed up for waste disposal. I was directed to whitetail. They have bad service. They took my money. Now have 2 weeks of trash going on 3 weeks in front of house. I have called multiple times. Still no service. They keep telling me some is coming
I wish I could give these people a “0”. We purchased a house where the previous owner used Whitetail and she called several times to arrange to have their trash and recycling bins removed but to no avail. We moved in and started …
Do NOT use this “business”!! They are the worst, nonresponsive company I have EVER dealt with! Mine and my neighbor’s trash cans are in a right of what that Whitetail agreed to pick up from. They didn’t pick up my trash and I called for …
If you are being charged for recycle and you do not recycle, do not let them tell you its pa law act 101. I called DEP. The only way it’s the law is if you are mandated by your township or borough. They refuse to stop charging residents. …
Started service in January. Never got cans after a month nor did we get a refund for a month we didn’t have cans. My husband had to go to the office to retrieve the cans. He was told by the man in HR that he would receive a credit. We never …
RUN AWAY. This company continually misses picking up trash from our house and when addressed they have no real solutions except, telling you they’ll send a truck and even that is a lie more often than not. It’s not enough to provide the …
Stay AWAY! Stay AWAY from this horrible company!! WORST company EVER!! First, They don’t pick up your trash, you call them and NOT a single time the recovery pickup will come. Second, You CANNOT terminate your service because they will NOT …
They were not awful for trash and recycling, just impossible to cancel. I called on 10/12 to let them know I was not renewing for my next cycle starting 11/1. They had ALREADY charged my account for the automated payment on 10/3 – it wasn’t …
In March my quarterly bill was $69, the next two were $87 and now it is $96 that’s a $27 increase in less than a year. Plus I called to have a mattress and box spring picked up which I was told was included when I first went with them that …
Unfortunately the stories about missed pickups are true. Get what you pay for. Avoid. …
This company was referred to me by the township. This company is so bad and there customer service is horrendous. Jocelyn that answered the phone was nothing but rude and talked over me when I was simply asking the right day of my pickup. …
I got two dumpsters from whitetail as they’ve been our provider residentially for three years. I had gotten the dumpsters in April and May, during the middle of June I see a charge of $500 on my credit card from them. I wasn’t notified of …
Literally the worst company there is. We have to remind them to do their job just about every week and at that we still have to wait for them to come back out and pick up the trash they left the first time. The representatives take no …
I’m a new customer for 3 weeks now and every week they fail to pickup my recycle an and then I have to call and beg them to pick it up. This is totally unacceptable. I don’t know why they can’t get this right. Guess it’s my fault for not …
my concern is with the customer service. The girl I spoke with on the phone was rude and monotone with no emotion whatsoever. I was trying to cancel my service with them and asked if they could remove my card so it doesn’t get charged after …
Along with many issues I’ve had with this company in the last two years the latest one is they don’t take windows …Ok no problem, but what they will do for you instead is, break the glass from the window all over your side walk for you to …
DO NOT USE! This is the worst trash company I have had in my life. They have missed multiple pick ups, and when the return truck came, I ran outside to help. Truck driver never spoke to me, gave me a glare, and drove away without a word. I …
Whitetail disposal is horrible with routine weekly pickups. They charge you more for recycling and come every two weeks. The latest is their driver broke my mailbox and post 2 weeks ago. I had fixed it under my business account and refuse …
We signed up with this company. Neighbors immediately advised us to check their reviews. After hearing their horrible experiences we canceled. 3 days after signing up. It took 3 days and constant phone calls to even get to talk to anyone. …
Trash is late a lot to pick up and sometimes do not pick up recycles for days after that. Today I called about an issue with an added bulk item on my 9/1/2022 invoice from Nov 2021! The billing girl was a pleasure to speak with and very …
We are moving soon and will be canceling service with them instead of using them at our new location. We have been using them for one year now and have literally witnessed in front of my eyes the truck leaving behind my garbage that was …
I do not recommend Whitetail Disposal. We started our service on Nov 1, 2022 and they have only picked up our trash correctly 1 time. I have to call them every week to remind them that we are a customer and to pick up our trash. Our …
Service has always been consistent. Only missed a few pickups over the past 3 years *knock on wood* Our complaint is about 1- the recent price increases without notice and 2- the recycling guy constantly leaves our can in the middle of our …
Started off fine but after a few months they stopped being reliable. Trucks skip whole streets and customer service says they don’t know anything about it. This isn’t even a very large business, how is their customer service so clueless? Im …
I am going to be using a new trash disposal company. They are horrible and all the other reviews about their bad service are spot on. …
After reading a lot of the reviews, I’ wondering if there are two trash company’s by the name of White Tail.
We have used them for at least three years, and can truthfully say, we have …
It’s pretty unfortunate that in my township I don’t have any option other than to use whitetail because I would choose literally anyone else. Bulk items don’t get picked up like they should, their customer service is horrible and now then …
Terrible customer service, worse at doing their jobs. Have paid WT to pick up trash & recycling for roughly 4 months. They routinely fail to pick up the trash & recycling. When they do actually arrive, they are 24-48 hours late (my pick …
Holiday weekend and picked up only our recycle bin. The GARBAGE is sitting there. I’m done being nice. The black guy who picked up the furniture was the only decent and nice employee. I’m always paid on time or early. No excuse when …
Nickel and dime you for everything. If it doesn’t fit in the can they are charging you extra. They offer bulk pickup (have to call 48 hours ahead of time) but you are going to pay extra…don’t let them tell you otherwise. “Special handling …
This company is absolutely HORRIBLE!!! They never pick the trash up on your scheduled days and getting someone on the phone is a joke!! They dumped my personal 45 gallon can and the lid fell off in the truck. I watched them try to get it …
This is the most unorganized, unprofessional, do nothing company I have ever come across in my lifetime. They lure you in with cheap prices, great service talks, take bulk items every week, take yard waste, etc etc etc. What a bunch of …
I had a couch that I scheduled to be picked up for bulk pick up. They didn’t come for 3 weeks. It sat at the bottom of my driveway. Killed my grass. Every time I called to find out when it was getting picked up I kept getting the run …
Sold my home and paid through January. They did not remove my trash on 1/20/23 which was the last time I put it out. New owner told me they never picked it up. Came Monday after I called to take my trash. Now I’m waiting fir them to …
Recently contracted Whitetail to do our residential trash removal. They advised trash and recycling pickup was on Mondays. We place our stuff the night before. For past two weeks they pickup recycling as scheduled but never pickup trash on …
Whitetail Disposal has been a nightmare since I started my service with company. When I first started the service, they had not given me my traditional two trash cans (one trash and one recycle). Instead they gave me SIX trash cans!!!! It …
They leave my trash can in the middle of my driveway way so I can’t get in or out or out On a major road. When I when I ask them To be more careful they are non responsive. When I call the people are rude (with the exception of Amy in …
We were a bit reluctant to use this company due to the reviews…BUT we have been using them now for several months now, and have been very happy with their service. Our trash is picked up weekly, whenever I’ve called the office with …
I have been using Whitetail for a few years now and have had no issues at all. I love that the recycling container is just as big as the trash can. This was a huge seller for us. …
I am very happy with their service. They arrive bright and early and work very neatly. Trash cans put right back at the curb, never any trash left on the ground as I have experienced with prior companies. Always on time and never missed a pick up as others have stated! Very happy with their service and the better pricing!
We recently signed up for Whitetail for my parents’, and from the initial pickup there’s been issues. No one will pickup the trash on the specified day, and when I call they claim that they’re sending out a recovery driver. Who sometimes …
We recently moved into a house that had previously used whitetail, we do not, so I called to have them pick up the previous owners cans. I have been trying for 3 months and called 5 times, to get someone to pick up the cans and they keep …
I was very happy with the service with Whitetail. I only switched companies because of the cost. Another local contractor is $48 less. I did ask Whitetail to consider a discount since I am only one person in my house and I do not produce much trash. Unfortunately, they were unable to accommodate my needs.
I have no idea what is wrong with this company. They pick up trash on a scheduled day every week. That is the business they are in. They have struggled with this. After signing up to use their service I got one trash pick up and then they …
Changed to White Tail 2 weeks ago. Cans delivered on time. 2 weeks of pickup no problems. A lot less expensive than prior trash removal service. Quick phone response after having questions about the change of companies. Very polite and friendly.
There is a reason they have low reviews. You call, leave your number for a callback, nobody calls back. You call, wait 10 minutes now because you’re number 8 in line. Goes all the way down to 1. You get a voicemail and the mailbox is full. …
We’ve only ever had good luck with Whitetail Disposal. Some one always answers my calls, and are professional and courteous. The majority of pick-ups occur on the designated day (the exceptions are rare, and Whitetail picks up our trash the very next day to rectify the error). Price is reasonable. Highly recommend!
DO NOT USE WHITETAIL DISPOSAL! I have used them now for 3 years (threatening to cancel) and I have had continued problems since day one. I am a pretty patient person but now I have thrown in the towel! …
For three weeks in a row, my trash and recycling have not been picked up. Every week I have to call, sit on hold, and tell them that once again they neglected to pick up my trash. I even called this morning to ensure that my trash would be …
I would give them 0 stars if possible!! Worst company ever!! They are very quick to get your credit card billed but I’ve been waiting for close to a month now, no trash bins!! They finally told me I could leave my trash bags without bins on …
Update: Been almost 3 mos and whitetail has still not come to pick up their cans. In the meantime my 92 year old mother cannot get her refund until they do. I am taking further action by filing a complaint with my Atty General, which I …
Trying to get through to them is not easy.
Took 3 weeks to finally get somebody on the phone I was told today they no longer do bulk pickup like a small mattress. …
0 stars! This company is the most irresponsible trash service! It’s been 3 weeks they haven’t picked up the trash in our neighborhood only one side. The trash smell is horrible and there’s maggots and flies everywhere. We can’t even open …
4 days ago the garbage truck ran over my yard and left large tracks while tearing out the turf. I call and filed a damage report and was told someone would get back to me. I have called daily and they transfer me to their “damage” depth. My call goes to a voice mail and nobody calls back. Terrible way to treat a customer!!
I moved into a new house and chose whitetail as my trash service as their prices were great. Unfortunately they have been the poster child for you get what you pay for. After delivering my trash cans a week after they promised (and I had to …
Don’t fall for the promises that this company gives when you sign up. Service is poor. A few months ago they never picked up garbage in our development at all. Had to call several times and still no pick up. On Monday we moved the bins down …
I’m on week 3 of being a new customer and nothing but constant issues with them. Cans didn’t arrive on time for the start of my service and then were provided the wrong size, started back billing me for service before my service even started and today they make a total mess out front by the trash pickup. Waste of money.
Absolutely worst “service” I’ve ever paid for. Service is in quotes because they do not provide any service unless begged to do so. Week after week we must call several times to get our trash picked up. We moved in August and chose …
Update: 3 weeks ago when I posted my review I switched to republic trash services. They had new bins right out to me and have taken my trash and recycling right on time every week. In those three weeks white tail has yet to even come pick …