Wilkinsburg-Penn Joint Water Authority is the fifth largest water authority in the state and currently serve a total of 40,000 customers. WPJWA … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
2200 Robinson Blvd, Pittsburgh, PA 15221
they seem to have really bad internal communications.
Wow. They are a comedy of errors. Sendin bills to a deceased person for usage after the date of death. Sending bills to the wrong address. Transferring charged for one property to an account for another. Sending correspondence without …
Rude
Knock you over the head, thens acts clueless
Won’t answer the phone
2019 0201 great people great service
They try hard to get things done well
Always on par
Their “emergency service line” is an answering machine.
And now their telephone number is no longer in service! What is going on?!
Terrible customer service. Very rude and short with customers.
Very nice people great service today
worst place ever…..i felt like i’m in russia again
The drive thru is open until 630pm
It is unfortunate one cannot rate lower than one full star.
Why can’t I pay my bill with cash?
Very bad /horrible customer service and very lacking with working with customers on their bill
Very poor service, rude customer service rep. Not necessarily a pleasant experience.
Why would you have me come in person, to switch water in my name…………….
Biggest joke ever.I love the bill.
They will
cut no breaks even if they are in the wrong
No communication, insanely high rates, and the office is a relic from 50 years ago.
I wish I could give them negative stars. Ignorant people work at this place
Parking with a window so if i dont feel like going in the the building to pay bill pay at window
Horrible experience with Debra very unprofessional
Terrible in every way, but it doesn’t matter because you have to use them. Good luck!
Total morons, the fact that they don’t have online sign up and billing after 20 years proves it.
When you get bad mouth by everyone that work there, your the one the get it the worst…. smh
It cool until it time to pay my water and sewage bill😩😩😩😩😩 …
The parking job of their employees at lunch sums up this whole company……..completely lousy.
No email for customer support? Ridiculous. Sick and tired of waiting in the call queue all day.
Too much to say!
They don’t even tell you that you will not have water for days worst water company ever never move to this area
Disaster. this business is a reason to pray for change in this modern world. Please see my posted question about this business.
So over charge for water!!!
Seriously terrible wait times. I’ve been on hold for nearly an hour. There’s no other option for reaching them–not even an email. Ridiculous.
Out of date account management & bill pay. Rude and unresponsive customer service.
Seriously worst business on Earth. Employees are half retarded maybe 3/4 , if people had ANY other choice they would be out of business
Terrible. Water Bill’s too high
I don’t know what everyone is talking about, I’ve had a fantastic experience! In and out in under 10 minutes! Very kind and helpful.
Closed due to observing easter on a Friday. What a joke
The service is horrible they lie about coming to reconnect your service .. I wish i could go to another water company because i would….They leave no type of tag no nothing horrible.
Pay your bill…you get water… you don’t pay your bill.. you don’t have water… its very simple. . Pay your bill so you can take a shower!
Worst customer service in the world. The girls are so rude give the job to someone who deserves it. “Wilkinsburg finest🙄” …
Worst company to deal with. It’s 1 star in person at the office and -1star when you call over the phone. I wished they had a -0 star on their website.
I can’t believe these guys shut off my service about 29.94..should have waited, geez 1 more day..would have been paid in full..now gotta wait till tomorrow to get it turned back on…gee thanks..sucks to be poor
Just received my first bill. It is 4 times higher than the bills I had at my last house, which was similar size but had twice as many people!?!
I hate them too. They have no consideration for the needy
The guy who collects payments is understanding and reasonable to work with. The company has no compassion.
LOOOL I’d write an explanation but I’m pretty sure every other review covers it. 😂😂 You’d think they’d do something to fix it. Oh well. Sucks to be us 🤷🏽🤷🏽 …
You need water don’t get it shut off
The only utility company that doesn’t offer any kind of payment plans for low income residents.
It is impossible to call them I was on hold for 3 hours and then got hung up on with no call back it’s ridiculous and it has happened multiple times
PAID MY BILL AND THEY CAME TO TURN WATER ON, BEFORE I COULD GET BACK HOME. THEN MADE ME WAIT AT HOME ALL DAY TILL AROUND 4PM TO COME BACK AND TURN IT ON UNBELIEVABLE.
Because no stars was not an option. They are less a public utility than a feverish, Kafka-esque nightmare masquerading as a comically-inept water utility company.
Horrible. One of the worst companies. How on earth did they win but?
Third world company at best and I lived in a 3rd wworld country
Wait was about 30 min. The customer service lady had a bad attitude, like she didn’t want to wait on customers.
Anyone interested in joining a class action suit and attorney generals complaint against this company please contact me
Made an appointment to get my water line checked out. Fast appointment and the man who came out was very professional, informative and friendly. Thanks for the help guys!
The attendee was very friendly and quick. Lots of people in line for window service!! YeA
Takes about 45min – 1 hour to get connected. Doesn’t explain things well. Miscommunication between people at the office and the guys outside working. Just a big fail this place
Terrible customer service and billing department is behind in times. My water was shut off for no reason.
wilkinsburg-penn joint water is a joke.
Turned my water off and I was not even behind on my water bill
One star is too good for them; worst Customer Service ever.
I have been dealing with this company for years and they are never helpful.
Only reason they are still around is there is no other choice.
Computer answering clearly led me to accessing a customer service representative. He was very friendly and answered all my questions. They have been very clear and courteous with all the issues on 2 different service locations.
We had our main water line replaced and it is now 4 years of waiting for them to come out and pave the street but the gas company came out put a new line with a few months they came and pave my street why couldn’t the water company split …
Horrible people. They think they can do whatever they want and the pions can go pound sand. Their main manager is the worst. Will not meet with the common people unless you show up at the building and demand it to the point of being threatened with police action.
On the phone waiting a half an hour, I am as pleasant as I can be because I KNOW that they are rude as hell and YEP, another rude employee here. At least you are all consistently rude, own that I guess. Miserable people.
My favorite water service. Customer service is the BEST!
This utility company is awful. It’s Poorly run, expensive, and the customer service is non-existent.
Wilkinsburg joint water authority is the absolute worst company i have ever dealt with. The workers in the office are rude and you cant get answers when you have low water pressure do to a water line break! The website sucks as well
Great for dropping off a payment or question that need answers
About only 20 minute wait at drive through at 5:15 pm (open until 6:30 pm). Friendly and helpful clerk who handled my new application in less than 10 minutes.
Lovely place to pay your water bill.
Terrible customer service and no option to start service from out of state, no online application or by phone, they require you to be there in person, which if you’re moving to the area is usually not an option unless you’re moving from just a few towns over. Would not work with us in any way.
Absolutely the worst utility company that I’ve ever had the displeasure of doing business with. The rates have gone up and up but the service has gone down and further into the abyss.
Absolutely ridiculous. In addition to billing residents a MINIMUM of about $30 monthly, even if you use precisely 0 water during that period, WPJWA also makes it their personal mission to constantly find excuses to charge you for imaginary …
My meter broke when the temps dropped this week and they called me back right away and had workers at my house in less than two hours to replace it so I could turn my water back on. Great service!
If I could give a negative 5 I absolutely would. I don’t think they even have a up to date computer. I only saw a typewriter from 1980. I can’t find any agency that deals with them for help. They don’t even try to work with you. They suck, flat out just suck💯💯💯 …
Water main broke on my street at 8pm. They shut it off and just now 12 hours later people are showing up to work on it. Third world countries have more reliable infrastructure than these guys.
One of the highest sewage costs allgheny county but the worst at fizing any problems. Everyone in a lower part of penn hills has basement back ups from storms and wrong size piping in the ground. Plz fix or lower the costs. Insane flooding problems here
Turned water off on my tenant 4x without even leaving a door hanger. Property is in city of Pittsburgh… we pay sewage in city of Pittsburgh… we had no idea that Wilkinsburg-Penn Joint Water supplied the water until we called PWSA. …
The only way to sign up for service is to call a phone number that is perpetually busy. How do they even manage to stay in business if they can’t reliably sign up new customers is beyond me.
Worst company to deal with period, it sucks that I am stuck with them. It takes about 1 hour and 34 min IVR time waiting for an agent to pick up. No callback option. Customer service is very poor. Company does not deserve 1 star, I wish zero was an option.
An evil company who buys out the competition, thus reducing it to a local monopoly.
After the local 2003 Non-fluoridation bill signed into law, this company shows …
I have never called and had less then a 45 min hold time on the phone. When I drive there everyone is standing around talking while people are on hold. Seems like they talk and mess around then take a call on hold when they feel like it. explains the long hold times.
(1)Its smallest payment bill letter is too small be found in any MailBox
(2) Pay biill on internet will be got more charge
(3) the W-P joint Water big payment Building does not allow Customer goto restoroom. suoolized!
Some of the most incompetent people you could ever hope to not have to meet. Need anything done, you better send a letter in. Otherwise you’ll be on hold for two hours waiting to talk to one person.
WPJWA has the worst customer service I have ever encountered. They also make it difficult to pay your bill any way but by check or in person. They require a personal visit to their offices to start service. They are living in the dark ages! Unfortunately, we have no choice but to use them or I would switch in a heartbeat.
Responsiveness to emergency is 0. If I could give a 0 I would. My family has been without adequate water (barely able to wash hands, unable to use shower at all) for 4 days now! I called the Oakmont and Pittsburgh emergency numbers and got …
Horrible service. Wish I could give 0 stars. Rude, unprofessional, and shady. Add charges to your bill when your shut off. Then told me I owed $300 for 8 days of service???!!!
The people I speak to are always nice, but I feel like I cannot contact this company at all. Every single time I call, I am at least caller number 6. It takes about 45 minutes to speak to someone. They do not have an option to call you …
the customer service sucks sausage. The girl sound like she was sleep and got hired from welfare to work. I don’t care what goes on in her life but she need some caffeine or a man in her near future fast. I can not believe that they have …
The people who work there are very kind and understanding but the company itself doesn’t provide much help. Just pry/ hope you find a way or you don’t have water.
Thank you. There was a water leak on our street. Something that could have been left for a week day. WPJWA came out on a Sunday and worked late into the night repairing and restoring water service. Thank you all
I’m sitting here at 5:30am with no water, a known water main break around the corner, the whole community had had issues since 8pm last night and there are no trucks on the scene, no one working on the issue…. This company is a joke… I …
These guys are SUCK!!!!. If they tell you that you need a new water meter you better double check, I mean like go to the office and ask for records. This is the second time they told me I needed a new water meter, then when the repair man shows up he says everything this fine.
People at the office are not helpful and approach you with an attitude. They dont try to help customers….useless.they send out all notice with my bill so I get charged yellow and pink slips and when ? About this… Answered the mail …
I know things are going on, but I still have to move with one lease ending and another beginning. What I’m gathering is that there is no way for me to get water to my new place since y’all just decided to leave everything to the wind with …
Worst company to deal with and unfortunately, no other option in the area. Their little stub gets lost in the mail, then for a non-paid month, they charge you 3 different additional fees and good luck getting a hold of them. ABSOLUTELY WORST COMPANY I HAVE DEALT WITH IN 20 YEARS.
They really should not even get 1 star. Things get tough in the winter and people get laid off from work. But they do not care about people. They are charging $100 for something I never did. They are stating that they shut off my water …
WPJWA is the worst utility company ever! Customer service is horrible with a wait time of who the heck knows, the more money I pay the more shut off notices I get, I pay my shut off on a Friday and still have to wait the weekend to get …
These people are EXTREMELY RUDE AND UNPROFESSIONAL. It almost seems like they make an effort to hire people who enjoy abusing the customers. Obviously, it is very poorly managed. It’s a water company that has to keep its “customer service” people behind bullet proof glass….. That should tell you the whole story.
We had a water main break on a Friday evening around the holidays and it was on their repairs list when we checked. Water was back on by 10pm! Appreciate the late night work in the winter – thanks!
sweet…my building was not notified that the water would be off due to work on Penn ave in Turtle creek. first, the business where i work is there and its food industry. that means i LOST an entire 8 hour day worth of pay…second, just so …
Absolute worst customer service I have ever experienced in my entire life. Every other public utility should use them as an example of what NOT to do and how NOT to treat customers. They are in breach of the Geneva Convention with how they …
Nothing I love more than waking up on Saturday to no water. I’m really glad I’m forced to use a company that shuts off water on my street whenever they feel like it, with no notifications. I mean I’m unsure what I could have done while I …
Terrible service. Cant reach anyone on the phone. Has a drive thru to pay your bills. Fees are $60 plus, not using any water. Told me they would turn on the water by 4pm. No one showed up, no one called.
Bill was sent and they didn’t accept it. They decided to tape a termination notice on my door instead of knocking when I made eye contact with the driver who delivered it. This disgusting company should go out of business. If you work here you’re a loser bootlicker.
I give them a negative 5 stars, does not even deserve 1 star. W P.J.W.A are crooks. They are a joke. Sewage fee is thru the roof. They need to have a borough meeting about this. Don’t even waste you’re time calling them on the phone. You …
Bills are sent on a postcard, which ends up getting lost on its way to my mailbox. This past week, I had a bill card, and two shut off notices (yellow and red) arrive on the same day. Another bill also arrived, showing that some was paid, …
Website states that you can pay by check on-line for no charge; then it proceeds to charge for credit card and doesn’t permit e-check to be used. …
WORST CUSTOMER SERVICE EVER. Rude, unhelpful and down right disrespectful every time i call. I’ve had my water shut off several times because they were trying to shut off someone else’s water. They ALWAYS shut off mine by mistake! Spend 1 …
This is the most terrible utility experience I have ever had in my entire life. It’s not poor-fair, it’s straight poor. Not willing to work with the customer at all. Also had a terrible experience moving to PGH with these people. They …
Worst company I have ever dealt with. They sent me a yellow notice which I was late last year. I paid it all. Then they kept sending me late notices every month even though I was current and saying I owed $118 and kept charging me the $6. …
They break this law every month by billing late fees every billing cycle for prior bills that weren’t paid in full, resulting in multiple $6 fees for one month of service. …
Terrible… my bill has almost tripled, and when I called in to ask why? They said I must have a water leak somewhere which I know is a lie. It’s only me and my daughter so there is no way possible my bill should be this high.They are …
Horrible. Water main breaks about once a year in our neighborhood, then they come out and put a band-aid on it, and you’re without water. When you call in to find out what’s happened, they lie to you and tell you it is a routine flush. …
This past Friday I received 2 shut off notifications in the mail both dated separately. I have never even received a bill yet after initial startup. What’s the deal
Wilkinsburg Water Joint is the absolute WORST! They cut off my water without giving any notice 3 times. They said that they sent post cards. Post cards? Pink and yellow at the same time so you are constantly paying late fees. Then they sent …
On one occasion, a tenant was moving out of the 1st floor apartment and scheduled a water shut off. I, the landlord, was not notified of the shutoff appointment. The tenant failed to be present at the scheduled time and WPJWA shut the …
This customer service is absolutely disgusting never in my life have I seen ANY company customer service representives be so disrespectful and no help at all. I spent 3 hours 21 min on hold over 3 phone calls and still didn’t get help or …
Technically should have zero stars. Do not move to the Penn Hills/Wilkinsburg area. You will be stuck with a water company that absolutely will not work with its customers, and when you call in for any reason, you will need to be prepared …
They are truly terrible. Their hours suck. They improperly document bills and charge bogus fees, sometimes even doubling up on these fees that were incorrectly charged to begin with. They threaten you with termination of service due to …
If I could give -5 stars I would. Absolutely the worst customer service you can experience. They use water to your home as the ultimate power trip. Of course since they have no competition, they can act like complete dirtbags with no …
The live customer service employees have always been courteous and helpful. Where the department fail, and fails epically is with the online options and website design. It’s like a child developed the site as a school project. Anyone can tell not much time or money was invested.
Granted, I was behind in my bill so I am not upset that I was charged late fees. What I am upset about is that within 5 days they charged me three late fees. They sent out a 10-day shut off (pink notice) that included a late fee, then the …
Absolutely the worst customer service I have ever experienced. I do not live in the state. I purchasd 2 properies in the area as investment properties. Ive been getting the home updated and repaired. Firstly they charged me $100 for a meter …
The people I have interacted with here have been pleasant enough. That’s about the only good thing I can say about WPJWA. High cost of water, cost of water quality penalties passed on to the consumer, paper bills only, no online service …
They have changed their billing system and do not credit my payments in a timely manner. But, then all of a sudden they really quickly send a registered letter termination notice. I agree with other reviews, they are incompetent and take …
My Pipes broke in a rental house of mine because of a tenant not paying her gas bill and the water was running & running and there was no phone call of excessive water being used at that location. Received a letter in the mail. Plus a …
These people belong in jail. I pay my bill every month. They send a shutoff notice out with every single bill and charge a $6 “yellow notice fee” every month. They charge an extra fee on top of that to pay your bill, and if you pay …
Incompetent is an understatement – These people ripped our street apart over 3 weeks ago and still aren’t anywhere closed to finished! Our residential street is completely unusable, and today was the 4th time since they’ve started that I …
Please step into the 21st Century WPJWA!!!! I was slightly worried about calling them based on all of the other reviews, and my worries were confirmed… After being on hold for just shy of an hour, a customer service person answers the …
don’t waste your time reading the Public Utilities Commission {PUC} website because this Utility company isn’t part of it, which gives reasoning why they treat consumers the way they do! My water was turned off without notice because they …
There’s constant water main breaks in the area. We are Constantly without water we’ve had no water since Christmas Eve!!! Couldn’t cook nothing. My mother has cancer and my kids have the flu and this by far is the worst company ever! What …
I would like to know how to give Half a star? Because this is what’s deserved. I have gone here 5 times in 1 month because my paperwork was lost, information setup incorrectly. Now, I’m getting other people’s bills to my address. Their …
They the worst. You have to spent hours and hours and hours to speak with anyone. Soooooo aged system they have. It is a disaster if you need anything from them. They are very very very badddddddddd. I wish there will be another company we could work for the water. That is horrible.
until we actually receive the services we are paying for, we’ll only be paying for days that we have working/clean water. …
This water company is criminal…their files are terrible, they dont register previous payments. They put charges for certified letter and “posting notice” charges / “yellow posting notice” charges without ever doing so, but put …
Terrible service, WPWJ has no respect for paying customers, how any of these people have job is beyond me. The whole company needs replaced by someone who actually cares about the customers they serve. They turn off water with no notice. …
Today is the 3rd day that the water company has turned off the water WITHOUT any kind of notification to its customers. Not even so much as a knock on the door to alert us that the water is being shut off. I have infants in the house and …
Water was requested shutoff by the previous upstairs tenant in my duplex, however the previous tenant didn’t show up, or notify me in the downstairs apartment to let the water authority in. The Wilkinsburg-Penn Joint Water Authority decided …
Zero customer service and they shut off the entire block for maintenance at the hottest time of day on a really hot day. they charge poor people asinine amounts of money just to have water that tastes bad and probably is filled with lead. …
These people are extremely rude and unwilling to work with their customers! Very different from all other utility services! They send out metered mail notices which don’t arrive until several days after the date on their meter stamp giving …
I don’t understand how this company is still in business. They need to hire new management. This company knows nothing about customer service. I don’t even live in the area. I am a real estate investor, and they make it hard to invest in …
Dont buy a home in this area unless you are okay with the water pipes constantly breaking and the water being shut off without notice. Had work done in the street, they realized they had another problem few doors down. Blocked my neighbor …
well this company is very poor when it comes to service to its customers.. they offer no type of payment plan and will cut you off even if your payment is processed through a 3rd party which can be verified. never use the doxo service, i …
I own a rental house in the WPJWA service area, and I live out of state.
One positive note: after tenants recently moved out, I was able to switch …
I bought a new home in their region and immediately after closing as I was showing up they were shutting off my water. They told me that I could only go the the main office to turn it back on. Then I went to the main office and they told me …
I know everyone hates the utility company and reviews don’t do anything because you have to use them but WPJW has only ever been great to me. When my meter started leaking they fixed it 3 hours total from when i called to when the new one …
They are horrible to deal with. Most of their customer service workers are rude. They have attitudes and need a customer service training. There is no reason to be rude to EVERYONE you deal with. They have been like this for years. The only …
I just can’t believe a resource utility company cannot preserve resources (!!!) and go to paperless billing and automatic withdrawal. …
In the year we’ve lived in our new home, our water has been shut off “for maintenance” on more occasions than I’ve experienced in my life. We consistently pay our bills on time (though they’re often stuck inside another piece of mail …
I was in the process of buying a house. The water was turned off and the owners did not live there. To buy the house I wanted to see if the pipes where intact, so I needed the water turned on temporarily. They gave me a 4 hour time frame …
I have lived in India, Cambodia, and Palestine and never have I experienced the level of ineptitude and disregard for decency that I have with this provider. I just moved to the area and was told my water could only be turned on after hours …
The few times I’ve had to deal with this company has been a nightmare or hours waiting on the phone. I’m now calling to discuss my latest bill which has 0.0 usage, yet they are still charging me a base fee of about $30.
I have big respect for understaffed customer service workers, I understand it’s not their fault that I was on hold for almost 2 hours and now can’t even get through to be on hold. But the overall organization of this company is some of the …
This outfit is truly awful, the worst of any utility company I’ve ever had to deal with. Water gets shut off on average once every several weeks without warning. There is never any uptime estimate. It is impossible to get through to …
My biggest issue with the company is the fact that you make it impossible to make it to the location if you work anything more than the most convenient schedule ever, yet you want to charge a convenience fee to pay online. This is the same …
Agree most with reviewer “Jack”: This outfit is truly awful, the worst of any utility company I’ve ever had to deal with. Water gets shut off on average once every several weeks without warning. There is never any uptime estimate. It is …
This is ridiculous. It has been over 5 hours that we don’t have water. When I call the company, some automatic messages are played and then it is hung up. How rude!
Ive been having issues with this company since i had them. Im currently waiting for them to reconnect my service at 4pm. It is now after 6. But they charge fofty dollars for this late or lack of service.
Turned water off for $35 balance with over a month. Was away, when returned upppss no water. Monsters. Something needs to be done. Do they even care what people think of them?
8-31-22….We would like to
complement the team That worked at the 800 block of E Hutchinson Ave…the were courteous…great team dynamics.. …
The manager allowed our company to be double charge and would not give money back . Over $450 so they already recieved thier payment but they still took the payment again and once they got payment and then they told me that oh this was …
Explain to me why I have to provide payment in a timely manner and they can shut my water off immediately but they do not have to provide an essential human service for which they have a monopoly over and I paid for it in a timely manner. …
They have a water emergency services number but nobody to ever answer or return a call when you have a literal ice skating rink in your basement. But they’ll make sure to charge you a late fee if you’re 3 days late on ur bill
If I could give them a -5 I would. Terrible human beings & THEY WILL LIE & STEAL MONEY FROM YOU! Idk how they’re this hated & still Around…..I wish something constructive & forceful happened to them so their practice changes….The People deserve MUCH MUCH better.
They shut your service at the lowest amount of bills & no notice of when they will shut you off! Horrible company! Customer service representatives are usually nice though!
Horrible Service. Not Governed by the PUC. Ran by a board of 12 Directors:
Dennis Simon, George Fuller, David Gilliland, Theodore Czekaj, Vivian Broz, Philip Scolieri, William Coles Jr., John Vahonsky, John Vento, Tracey Crombie-Collins, Derek McKinley, and Kathleen Rawlins
This water company is unprofessional and disrespectful. They literally don’t care about the well being of your family or your water all they care about is money. I paid my water bill and they still continued to cut my water off. Then I was …