Willamette Surgery Center

Surgeon, Willamette Surgery Center

Heartfelt, Professional Care at a State of the Art Outpatient Surgery Center located in Salem, Oregon. Serving Salem-Keizer, and the … See more

Read More

Willamette Surgery Center Contact Details

Related Companies

Willamette Surgery Center Reviews ( 250 )

  1. The staff of Williamnett Surgical Center are always above board with a spirit of Excellence they have a special way of making you feeling at peace

  2. Spoke to a girl named Whitney on the phone. Was EXTREMLEY rude, refused to answer any of my questions regarding billing that they charged me for, and belittled both me and my insurance representative on the phone to the point that we both …

  3. Great service. Hard to believe this all happens in what used to be just a house on State Street. Couldn’t ask for a better team of professionals. Thank you WSC!

  4. Pre-op phone call gave incorrect instructions regarding medication to take which led to the delay of my surgery which I’ve been waiting several weeks for. Preposterous. Please make sure your pre-op staff is trained properly. I can’t keep missing work because people give me incorrect instructions.

  5. Excellent nurses and office staff. Unflexible and aloof administration.
    The care received was top notch but the administrator did not help me – she “handled” me with clever wording and what felt like deflection and deceit.

  6. I would like to thank Molly for helping me in the process from start to the end, also all the medical staff they’re very nice, they treated me kindly I really appreciate it. Thank you very, very much.

  7. On 05/23/19, I had my first total knee replacement with Dr. SEWELL.
    WSC had me well prepared in their pre-OP class. I had my first spinal. I do think I like it better than general anesthetic. I was treated like a Queen. …

  8. My experience was good I like how I was treated they took good care of me I was in and out from what I remember it was a great experience. ☕👍😎 …

  9. From intake to discharge, my experience was positive! ALLof the staff were
    friendly and helpful, making sure of my comfort and answering my. questions. Thank you all so much !

  10. Felt rushed through like fast food service. Poorly treated after surgery. When I received my post op call and informed the girl, she couldn’t get off the phone fast enough with me. …

  11. Everyone there has been very kind and helpful to me. I have been there three times since September 2021, I really appreciate theiir service, their efficiency, and their humanity.

  12. I had surgery yesterday. After getting home I noticed they placed the ice machine wrap over my brace. The wrap is made to reduce swelling ! The wrap is not suppose to be over the brace. After talking to the person about this issue she said …

  13. Staff was amazing… Chris that did my intake was funny and insightful…anesthesia doctor was hilarious and understood my military humor…and whoever the guy was that made my post op coffee was an angel… thanks yall

  14. During my sophomore year of high school I was sent to Hope orthopedic for an injured ankle. About half way through my junior year of high school I was told I needed surgery on my right ankle. Hope sent me to willamette surgery center to …

  15. The reception lady you have to talk to after you check in with the first lady, obviously hates her job. She is so rude, and talked about patients and their personal life pretty much the entire time I sat in the waiting room waiting for my …

  16. The staff seemed polite. When I arrived for my surgery they were an hour behind, but by the time I was in pre-op they had caught up so that was a pleasant surprise. When they took me into surgery, they didn’t warn me when they were going …

  17. The doctor, anesthesiologist, nurses and staff were outstanding. The facility itself is convenient, inviting, and comfortable. Communication was exceptional and timely.
    I would highly recommend.

  18. The entire team has been friendly, informative, and professional. A special shout to Jessica Fisk who has been very attentive making me feel heard and as if I am the only patient she is helping.

  19. I am very happy with the entire procedure and the absolute professionalism and courtesy of the entire staff. If my other shoulder needs surgery I am absolutely going to go back to Willamette surgery and Dr Fan.

  20. My husband Richard had a right knee replacement. This is his 3rd replacement surgery at Willamette Surgery Center. He has had his left knee replaced and a hip. Every surgery was a professional, positive experience with fabulous results for him to return to an active lifestyle.

  21. Very professional and skilled staff. The attention I was given made it seem like I was their only patient. Never felt rushed to be discharged. Given a choice I would return to this center for surgery!

  22. From my initial visit with the surgeon to when my daughter picked me up following the surgery at Willamette Surgery Center things went smoothly. I could not have asked for a better experience.

  23. Dr. Dolan and his entire team are amazing. So much follow through. Great bedside manner by all. They check in every step of the way. Willamete Surgery Center was incredible. Great follow up after surgery also. Highly recommend. Anesthesiologist Dr. James E. Goeke was also fantastic. Set my mind at ease.

  24. All the staff were extremely pleasant and helpful. Everything went with a problem. I haven’t experienced any problems with the pain medication – which is a minor miracle and I’m walking with a cane and ahead of schedule in PT.

  25. Total hip replacement surgery at Willamette Surgery Center has been a wonderful experience from my first contact with them. Every personal contact with staff has been great and they are an ultra professional group. I would recommend them to anyone in need of joint replacement.

  26. The staff at Willamette Surgery Center are terrific, professional, friendly and kind. They set me at ease, and laughed with me when I got silly. I would highly recommend this facility. Great from start to finish.

  27. It was a great experience going there.
    everyone on the staff seemed to truly care and enjoy their Jobs and had a great sense of humor. Hope I dont ever have to get surgery again but if I Do I’m asking for the team at Willamette surgery

  28. I’m pleased with the overall outcome with everyone that I got the chance of meeting. My teams were amazing for the 2nd time. Both my knees done perfectly. Thank you Dr.Hess and everyone on my teams for both, y’all are great.

  29. From the time i walked in the doors i was treated with respect & everything was explained to me.i felt very confident in Doctor Aaron Karlen abilities♥️🤗♥️ …

  30. This is the second time that they have served me and treated me my name is actually Melissa Heiner HEIN ER and the doctor was Dr. Elkins and I absolutely love this surgery center they are so kind and so caring I would use them every time I have to let’s hope it doesn’t happen very often lol

  31. It was great, only wish that my husband was allowed to come in with me for support. I understand COVID-19 but if the support is vaccinated and can verify it, that would have been very helpful to me as a patient. …

  32. Just had my right hand carpal tunnel done yesterday. These people are amazing. The entire staff was very kind to me and very professional. I look forward to getting my left hand done at this place in the near future!

  33. They did a wonderful job keeping me as calm as possible (I suffer from a bad anxiety disorder when it comes to surgery) and the staff here really went over and above to help make sure I was as comfortable as possible. For what it was it was a great experience 👍 …

  34. Everyone is amazing. Can not say enough about their kindness. They listen to you and give you their undivided attention. Dr Dolan came in twice to see how I was doing. Great place. Well organized!!

  35. The total experience was 5 star.Surgical center and staff put you at ease taking care of all your needs and any questions you may have. Dr.Dolan performed my knee surgery and I was leaving the Willamette Surgery Center in 6 hours.

  36. The staff, Nurses and Doctors are very good. The place was great. Everything and everyone made me feel at ease. Thanks for making me free safe and that everything will be alright.

  37. A very professional and friendly environment for patients to feel welcomed, safe and well informed in regards to their surgery and on exactly what all is going to be happening for them during their visit at the surgery center and what to do …

  38. No waiting at check in. Front desk check in, Jennifer, was thorough and quick. Pre-op RN, Deeann, was friendly, kind, thorough and good at inserting the IV. I was checked in on and given timelines and expectations. My anesthesiologist, …

  39. Top notch from start to finish. It pays very well to follow all instructions to the “T” !!! Rehabbing so far so good 👍
    Thank you Dr. Dolan and team.🙏✌️🥰 …

  40. Great experience here. Nurses and intake staff were friendly and helpful. You get to keep the pens if you want. Only downside was the ugly brown wall paint. 5/5 would get surgery here again.

  41. On the spot check in. Excellent care before and after surgery. Making sure all questions were answered and bases were covered. Made my wife comfortable and welcome as my support person while in waiting room. Amazing follow up the days after surgery.

  42. Received excellent care from all of the staff at Willamette Surgery Center. Very professional, caring, and efficient. I would definitely go back for any surgical procedures that could be performed there.

  43. I liked how Willamette Surgery Center took care of everything before my surgery and after it was done. Instructions were clearly understandable and the call I received next day was unexpected, but very helpful to feel importance as a human.

  44. Very clean and comfortable facility. Front reception staff were ok. My pre-op nurse was super fantastic!! She explained everything to the T…simple and sweet..very very caring and compassionate. My Post-Op nurse couldnt care less needs …

  45. Truly the best surgery experience I’ve ever had. Every aspect from admittance, nurse support, anesthesiologist and doctor all had a focus of my safety, care and comfort. Very knowledgeable and an efficient team of professionals. Thank you !

  46. I just had a great experience with all the staff there yesterday and was treated wonderfully. Highly recommend if you are getting a surgery done. Chris and Aaron were super awesome:)

  47. If you’re planning on having surgery, this is the place to go. HSC has a tremendous staff. Every single person was encouraging, kind and caring. They make you feel confident about your surgery, knowing you are in highly qualified hands. Thank you, Hope staff.

  48. On top of everything unfolding on time, everyone was very friendly! I was incredibly nervous about having my very first surgery, but the wonderful staff at WSC put me at ease with their positive attitudes and good humor. I feel much better about having to go back in 2 weeks to have more work done, now!

  49. The care I received was truly wonderful! From the reception desk to preparing for surgery. Adam my nurse was so kind & patient! Jessica is amazing! Very knowledgeable, warm & friendly! Thank you to my anesthesiologist & surgeon Dr Sewell! I appreciate you both!

  50. The nurses were amazing so attentive thoughtful and kind! As well as my provider Dr.Hess having the best bedside manner And just a wonderful surgeon! Thank you for taking such good care of me!

  51. The staff at Willamette Surgery Center are very organized and friendly. They took the time to explain all the things to expect before and after my surgery. I was walking within 2 days without any walking aids and only needed medication for …

  52. From the time I checked in until the time I was wheeled to my car, I felt that I was in the best of care. The follow day they followed up with me to make sure I was doing well or had any questions. I would recommend them wholeheartedly hands down. Very nice nurses and staff.

  53. They were all very professional and caring. My surgery went well and the post surgery care was excellent. Everyone explained in detail what I needed to know through the whole process from beginning to my care at home. Highly recommend this surgery center. In fact, this is my second surgery there.

  54. This is Liz Poole: I don’t mind using my name in conjunction with the Willamette surgical center, especially considering the top notch service I received!! I went in extremely anxious, not because of the surgery, but because of the fact …

  55. Top quality experience from the moment I walked in the door. Front desk staff was friendly and helpful. Everyone took the time to explain everything completely and make sure all my questions were answered. Doctors and care staff were excellent.

  56. Top notch place! Dr Sewell is an awesome surgeon. Tran is a wonderful nurse, taking excellent care of me My appreciation to all the othes involved in my care. Thank you for a wonderful and positive experience.

  57. My whole team at the Willamette Surgery Center was very involved in my surgery before during and after. They had thought of everything from DVT (blood clots) cuffs (for my legs to water bottles and ice packs. They are thoughtful and very …

  58. Dr. Hess and his team were great. Entire staff at the Willamette Surgery Center did an excellent job too. My special thanks to Jessica Fisk who went beyond the Call of Duty to help us out. I’m sorry I can’t remember the names of everyone else who was just wonderful but drugs have a tendency to do that to me!

  59. Dr. Tobin is the best. And every doctor and nurse who helped me at the surgery center did amazing. Along with the people at the front desk. The person who help shave my leg and put my IV is was pretty awesome and very nice. Everyone there is fantastic and I never have any issues.

  60. The Willamette Surgery staff have done a wonderful job of checking in with me to ask how I am doing and tolerating discomfort. The home health RN and PT came out the day after my surgery to assess my home and provide suggestions for ADLs. So far so good!

  61. This experience just like previous went very well. Facility was clean and comforting. All staff from reception to contacts at my residence were courteous, professional and truly caring in actions and words. …

  62. The staff were so caring and professional from the front desk to the recovery nurses. Pre and Post-Surgey care was amazing. Would highly recommend Willamette Surgery Center.

  63. The staff is very friendly and the doctors, both the surgeon and the anesthesiologist, explain everything in a way that is easy to understand. Hopefully there will be no future surgeries, but if there are, I would be happy to come back to Willamette Surgery Center.

  64. I had a great experience. My doctor is excellent-caring, kind, and knowledgeable. The staff and nurses were courteous. They knew I had been fasting, so right after my surgery, they offered me water and coffee. Overall, wonderful experience.

  65. The team was very reassuring and calming to work with. Dr. Sewell explained every step of the surgery and took the time to listen to me. I had concerns about the anesthesia and both, Dr Sewell and the anesthesiologist (sorry I forget his …

  66. The staff had vast amounts of care for me as a patient to ensure my safety. I am immunocompromised and the anesthesia team was unable to sit in for my surgery because they all had the same cold. Most of them were home, but the few that had …

  67. The staff and facility are wonderful! Everyone made me feel comfortable and cared for the day of my surgery. All of my needs were taken care of, all of my questions were answered and I felt confident that I was receiving the best care possible.

  68. If humor heals you will definitely feel the power of healing at this place. I appreciate everyone that part took in my care and surgery. I have nothing but good things to say and feel about this place. And their lip balm is amazing! (Thank you Chela!)

  69. A trusted orthopedic group and great surgery center. I have personally used Hope Orthopedics and Willamette Surgery Center several times in past months for right and left carpel tunnel and a rotator cuff surgery. My patient experience has …

  70. Doctor Karlen was absolutely fantastic. He told me everything that was going to happen, and even when I started panicking before the procedure he started talking to me about my own interests to distract me. Amazing bedside manner. The surgery went fast and well and I’m recovering perfectly. Can’t recommend Doctor Karlen enough!

  71. From registration to discharge, everything went smoothly , timely and professionally . Not a hiccup or hesitation. Very warm, meticulous and happy staff. Highly recommended.

  72. My entire experience went smooth from appointment scheduling to walking out the door post op. Everyone was professional yet made me feel at home! I had all of my questions answered and was confident in my choice of WSC.

  73. This place was awesome. Very clean, Everyone was very caring and professional. They explained step by step everything that was going to happen, and made sure that I understood it all. I was really impressed with everyone at the Surgery …

  74. Excellent staff and wonderful facility. They take such good care of you and provide awesome support and post surgery follow up. I love their approach to using data to track and improve the patient experience. Thanks for the excellent …

  75. Everyone was very kind and professional. I feel like it’s a family of some sorts.
    I appreciate the kindness and respect given. Dr. Karlen was great.
    Thank you for the excellent care everyone.

  76. Hope orthopedic is a great place to get the help one needs to go about the quality of life, they are professional and extremely nice to deal with I would like to say thanks to all of them.

  77. Have had to have three shoulder surgeries and one hand surgery. They are amazing from first meeting through all recovery. Very knowledgeable. Exceedingly kind while completely up front and brutally honest about every step of every process and every step of recovery. More medical teams like this needed.

  78. What an Amazing experience! 13 years ago I had a total knee replacement at Salem Hospital. Friday March 4th I had the other one replaced at Willamette Surgery Center. Everyone from the Security Guard outside, the nurses, doctors and all …

  79. I am very impressed with the care that I received at Willamette surgery center. That was the first time I was there and had a total knee replacement. The staff were very attentive and checked on me often. They explained everything very …

  80. This surgery was no different than my past experiences there. I find the staff to be efficient and caring, taking excellent care all the way to the final exit to the car!!!

  81. Check in process was very easy. Everybody there was professional and kind. The service I received was very good. Very explicit instructions about aftercare. They called me the next day to follow up on my surgery. Dr. Swell was my doctor, …

  82. Really great experience with Dr. Brohard. He’s the person you want for foot/ankle surgery. Great surgeon, great personality, and good pre-op team.

  83. I had knee surgery on my left knee 15 years ago with a different center. Willamette Surgery Center has been by far an exceedingly better experience for my right knee. The small details of care from the nurses warming your hand before they …

  84. I was very happy with the staff there. Everyone was very nice and concerned with my comfort and how I was being treated. Thank you to all the staff. I f I had one concern it would be the cubicles in pre and post op. Very little privacy provided.With only curtains for separation.

  85. Everything was explained perfectly to me and went as expected! You guys did a great job and the reason I went there was because my son broke his wrist and you guys fixed his wrist with surgery and physical therapy and did an excellent job with him as well. Thank you guys.

  86. Nurses are great and very caring. They followed up with me the next day to see how I was doing. My procedure did start late and they gave me lots of updates as to what was going on.

  87. The whole team at Willamette Surgery Center were wonderful! They answered all our questions, and explained their actions. I would definitely recommend this surgery center to anyone needing that kind of services.

  88. Great outpatient experience. Friendly staff and medical team from start to finish. Post surgery, they cared about your recovery. The surgeon met me prior and answered all concerns.

  89. Surgery went well and everyone that helped me that day was amazing. Everyone was very informative and caring. I did not have to wait very long or anything. Even waking up from Anastasia wasn’t bad. All the surgeries I’ve had and this …

  90. I recently had arthroscopic surgery on my knee, and the staff was so friendly, caring and professional. They made me and my partner feel comfortable and welcome. Thank you for all you do.

  91. I have always been a supporter of Salem Hospital, but after my surgical care at Willamette Surgery, I understand what 5 star medical treatment really looks like. I hope I am fortunate enough to use them again in the future should I need it. …

  92. Absolutely a great experience. I had both hip replacements done at Willamette Surgery Center. The staff is amazing, caring, conscientious, your care is their top priority. They all are outstanding!! I would recommend Willamette Surgery Center, definitely a five star!

  93. Very positive experience. Nice location. Easy to find. Made my husband who was with me feel very comfortable. He was able to be with me all the way up until when they took me to the surgery area. This made a huge difference for my …

  94. My Experience at Willamette Surgery Center went very well. Everybody there was very professional and super helpful. It went a lot smoother than I expected. I felt very comfortable.

  95. My experience hopefully is one that no one else will have to go through!! Poor communication between staff, many attempts to put IV in, from start of surgery to the time I walked out of building was 1/2 hour. After leaving and getting 1/2 …

  96. Streamlined check in. Good surgery prep with everyone explaining the details of things as they happened. Not a 5 star as I felt a little hurried to be discharged. I will go there again, though.

  97. The doctor we had was really nice made it comfortable to do surgery as my 15 year was playing basketball and tore his ligament in his thumb because of basketball we have our next appt here pretty soon. His thumb is a little numb after two weeks ago we see how it goes.

  98. I have had surgery at this establishment twice. The first time was my left hand (severed tendon) and it was done by Dr. Knight. The second time was my right hand (severed nerve) and done by Dr. Karlen. Both the drs, and their team were amazing in every way needed, and then some.
    Thank you!

  99. Everyone at the Willamette Surgery Center are awesome. Thank you all for your kind and caring thoughts during my procedure and taking such great care of me. Appreciate you all.

  100. I have had multiple surgeries at this location and I have consistently received great care every time. I will continue to use Willamette Surgery Center for my surgeries. The entire staff are always so nice and helpful.

  101. Very prompt and courteous in welcoming and registering patients. Pre-op nurse was thorough, knowledgeable, witty and helpful. The whole staff made the event the best it could be.

  102. The staff was orderly, took sincere interest in me as a patient. The entire staff from the entrance into the facility to the time I left after surgery was top shelf. They should be the template for other surgical establishments!👍 …

  103. This is a great place to go to have surgery. The facility is very clean and welcoming. The staff are organized and friendly and both of my experiences were top notch. I highly recommend Willamette Surgery Center.

  104. So far, every moment has been met with solid positivity. Everything Dr Hess and his team has told me has come true! The very DAY of surgery: I walked – at 45 – with NONE of the old grinding and ridiculous pain!!! Every day, I am more pain …

  105. Excellent nursing care. Great explanation of what would be happening in the operating room from the anesthesiologist. I would return to this surgery center again. Only very slight frustration was not being able to find out if the anesthesiologist was in my insurance network beforehand.

  106. I’m very happy with the way things turned out with both of my recent surgeries at Willamette Surgery Center people there are very caring nurses are great and the doctor is fantastic could not have asked for a better outcome was so excited …

  107. The entire experience was excellent. The entire staff showed caring, thoroughness, and exemplary patient care. I would like to call out the exceptional hands on care provided by RNs Aaron and Nallyda who also made a stressful experience enjoyable. Jessica was truly amazing, even calling on a Saturday, her day off

  108. It was good until after surgery. I bled through my bandages so I called the surgery center, I was directed to come in and have them change. I arrived at the surgery center where a friendly nurse greeted me and went back to get supplies, she …

  109. I had an arthroscopy at Willamette Surgery Center. It was a quick one, but everyone that I came across starting from the front desk was as courteous as can be. They treated me with care and respect. That’s all one can hope for. My heartfelt gratitude for everyone at Willamette Surgery Center!

  110. Everyone was incredibly nice and professional. Check in was at 6:50 surgery was almost 9:30 but like I told the nurse, I would rather they do a good job and take a bit longer than have to redo. I didn’t mind waiting my turn. Everything was explained as to what was being done. I was home by 2pm

  111. Greeted immediately upon coming through the door. Checked in, about 10 minutes, information given to my wife concerning my pickup.
    Nurse was efficient on getting all the prep work done, as I waited people …

  112. This was a very clean and friendly place to have my surgery. I was well taken care of, both before and after my Surgery. They made my husband feel comfortable and well informed about me I would definitely use willamette surgery center again and I love that a nurse came to my house the next day at no extra cost to me

  113. The building was beautiful and comfortable. The office staff was friendly and a joy to talk to. The nurses and staff in the back are great. I can’t say I want to return any time soon but if I had a choice or need, definitely would return.

  114. Calm, caring environment. There was absolutely no wait time. I got there, checked in, was walked back, got changed, met with my surgeon, met my anesthesiologist, was given an IV, and finally walked back for my surgery all within less than 1 …

  115. This staff and Dr’s are amazing. I went in totally informed about my procedure. I had very minimal pain, I’m sure because of their experience. I felt completely at ease the entire time. I couldn’t say enough about the staff and Dr’s. Bravo,👏 I’m excited to regain my life back. Thank you all so much. 🎉 …

  116. Everything was better than expected. From to prompt greeting upon arrival to the caring farewell upon discharge. The entire staff was friendly and answered all my questions along the way. Plus my surgeon was the absolute best! He obviously knew his stuff and made me feel 100% comfortable with the procedure.

  117. Everyone is super friendly. This is my 3 rd surgery there within a year. This time the place was very busy with different surgeries happening. I never once felt forgotten by the staff. Everyone knows their responsibilities and patients …

  118. Last week I had hip surgery and I had a wonderful experience at Willamette Surgical Center. Their nursing staff was amazing and very caring. They are skilled with the medical aspect of care but also the comforting and truly giving an …

Leave a review

Your email address will not be published. Required fields are marked *