I am on the HOA board at Alexander town. This is the poorest management company I have ever had the displeasure to deal with. I have reported numerous violations and nothing happens. I have requested at least three times to see the contract …
I had some HOA questions (Berewick Community) and Amy helped me resolve everyone ! I just had to write a review because she really went above and beyond! She’s truly an asset to us as a connection to have questions asked and I look forward to working with her again!
I am such an amazing customer to them. I provide any information they are looking for. If I call them with a question, I am professional and am always quick to get back with them any information they need. I was especially helpful on …
William Douglas is great company to work with. Anyone I have ever had contact with over there is professional and answers my questions in a timely manner. I have worked specifically with Nicole Woolford on two large losses and she really does care about her homeowners and what is in their best interest.
I recently had a situation where my neighbor sold their property and vacated their home. The property was bought via Zillow. The contractors that Zillow hired placed my former neighbors garbage and old furniture in front of my house. …
A new backyard fence and 3 gates was the project at hand when we contacted William Douglas Property Management. We’d like to thank and acknowledge the efforts of Cristina Ponce, who handled this quite professionally, responding in good …
I typically am not a fan of HOA ….. However a wonderful young woman named Amy changed my mind. She was courteous, attentive, and handles situation quickly and efficiently…. Amy will definitely be my go to girl in the future thank you so much 😉 …
Amy Hills is very professional when you speak with her on the phone. She is knowledgeable and patient and makes sure she gets the job done right in a time efficient manner. …
I recently had some inquiries on a subdivision that required a reponse from William Douglas. I received a promt reply from Tianna Storey. She was thorough, courteous, accomodating and provided just what I needed. Thank you!
Thanks so much for the quick reply and friendliness, Ina Bonaobra! You were so helpful to me when I reached out about a property and pointed me in the right direction. Thanks so much!!!
I called about to gather information as I am looking to move. Amy Hills was the sweetest person with outstanding customer service. She is very responsive to my questions and took the time to talk to me. I highly recommend this management company.
Ina Bonaobra, of William Douglas Property Management Company, went out of their way to help me even when they didn’t have to. That’s my measure of excellent customer service!!!
I have been a hoa president for over 9 years working with 3 Different management companies, Kaela Lornson is by far the best management representative I have ever had. …
This is my first HOA experience, but not my first with property management, and I’ve seen some good ones and some bad ones. With that said, I’d like to give. Huge shout out and thank you to Kimberly, our community’s contact at William …
Very professional management company….quick to respond and assist in inquiries from me. Ina Bonaobra is very well suited for her job. Very customer oriented and responsible.
This property management company has not handled my issue is a positive way. The rules about parking in front of my house are ridiculous and I have proven that although I disagree I removed the vehicles. They still charged me a fee and are refusing to remove it!
I did not find the answer to my question via the HOA portal. I reached out to get clarification on a landscaping question. Ina Bonaobra responded quickly, contacted our HOA community manager, got my question answered, and included information for how to submit my request through the portal.
I’d like to reach out to Helen Mays and thank her for the rapid response to an issue that needed to be taken care of quickly. Thank you, Helen! Thanks for having my back! Tony @ WDC #4
I was amazed by the immediate response from Ina Bonaobra about my issue on the property I hope this is a on going thing and the new personnel is this concern about us as she is thank you for your attention
Berewich HOA is very helpful. I usually get replies within couple of hours.
Jeanell Samillano, Tianna Storey , Amanda Sherwood and Cristina Ponce are all very helpful. Thank you all!
I’ve dealt with a lot of companies like William Douglas but Jeanell S. makes the biggest difference when it comes to getting answers! Thank you for all you do Jeanell!
Purchased a condo about a month ago and never received a welcome packet. Hazel was on top of it and got the process expedited to help me get the ownership changed over!
Ina Bonaobra goes above and beyond! Her customer service is superb and she is very prompt and courteous! Thank you for answering all my questions with speed and accuracy!
As Treasurer of our HOA, it’s a pleasure to work with William Douglas Property Management. They make our life so much easier! Lisa Clawson is particularly dedicated, very responsive and extremely knowledgeable. I strongly recommend them!
I spoke to Tianna yesterday with a few questions as a new resident of the Berewick community and not only was she very professional, but she was friendly and helpful.
In my limited experience on an important issue, I found Jeanelle Samillano to be prompt and helpful in her assistance. The bar has been set high for future encounters with the organization.
Simply put, Hazel Garcia did an excellent job with assisting me when I entered multiple HOA fee payments online. She assisted me in getting my additional payment returned to me in a timely manner ……Thanks Ms. Garcia!
We had a bit of an issue with a closing but Ina was so communicative and helpful throughout the process and it seemed like she really cared about getting us to the end.
Gives incorrect information to homeowners, does not initiate communication or follow up on outstanding items, high turnover with zero communication when your community manager quits, delays in taking action – one resident has had a sewer …
Have always had a wonderful experience with the community managers. Special shout out to Ina Bonaobra and CJ Maloney for the quick responses to the questions I have had.
Hazel Garcia from WDPMC provided very good service for obtaining a necessary item for us involving the particular Subdivision in which we live, and appreciate her quick response and help.
Our POA could not be happier with the service we receive from Lisa Clawson of William Douglas. She is always very thorough, responsive, knowledgeable, and is very much a part of our leadership. Most importantly, in addition to all those …
My HOA just joined William Douglas and so far so good.The last property management didn’t even look at my ARAC.The turn around time here was amazing. Thank you Tianna for the follow up.
Ina B. was very helpful when I had to reach out to verify some HOA information and went the extra mile to make sure I had what I needed. Wish all property management companies were this easy to work with!
I recently needed some information and Ina Bonaobra was able to get me what I needed immediately. She was very quick to respond and was so pleasant and professional to work with.
William Douglas Property Management.
INA BONAOBRA once again has provided the information l needed.
Mrs. Ina Bonaobra is a professional, accurate and kind Employee. …
Tianna was very helpful regarding my request and question about the HOA in general. She sent me the necessary documents and information in a timely manner and made sure I had what I needed to go about my day with little to no hassle.
Helen (Homeowner Services Dept) was EXTREMELY helpful in answering questions regarding HOA details. Her follow-up was exactly as she promised & very timely. Great service!!
Consultant Ms. Tianna was extremely helpful and when above and beyond to address the matter that I was inquiring about. She was able to find a resolution to the issue promptly. Tianna was friendly, kinda and smile throughout the …
Helen Mays is amazing! She is the only person who was able to help me! She is very quick and efficient. I had a time sensitive matter and she was able to help me right away! Thank you, Helen! Your service is much appreciated.
So refreshing to work with an HOA team that care about getting things done. Special shout out to Cristina Ponce for simply fantastic support and responsiveness. Your friendliness and caring manner was simply awesome!
Ina Bonaobra has been wonderful to work with. Always prompt and super helpful! Thank you for helping our tenants get set up for success in their new neighborhood!
We joined William Douglas based on the person who met with us who had been with the company for quite a while. Also because of their technology offerings. As a board President, I’ve found the technology to be very helpful. The people we …
I live in Stonegrove and our front gate has been broken for almost 3 months. HOA has not sent anyone to come fix it, and this is very poor. This issue needs to be resolved immediately.
Called with a request for information, when Tianna answered she was very friendly and knowledgeable. She was able to answer all my questions and get me the information I needed quickly.
Not normally a review person. Have the phone calls recorded and would be happy to provide them as numerous staff have been unhelpful and disrespectful.
Explains why there are hundreds of one star reviews about their lack of accountability and follow through for a able bodied person let alone someone with disabilities.
Ina Bonaobra was helpful for my leaking roof. I think WDP should be more proactive before things happens. Hope the fixed roof can survive until replacement.
Recently bought a townhouse and needed basic information about power co. gas co, trash pickup, homeowners ins, etc. Amanda was quick and thorough to answer my questions via the chat box on their website.
I needed some questions answered about a bill so I emailed William Douglas property management and Helen responded to my email in a timely manner, she was very professional and nice!
My clients are purchasing a property in Lakeview Commons in Goose Creek. When I needed a copy of Covenants & Restrictions for the HOA the team at William Douglas Property Management were quick to reply and very helpful.
We had issues in setting up payment on their portal. Ina Bonaobra, was so helpful in pointing in the right direction and our issue was resolved swiftly. Thank You Ina for your help!
Tianna Storey was awesome! She was not only personable and great to work with, but she was efficient and helpful in getting our questions answered in such a timely manner.
Tianna had me the HOA documents I was looking for before the call had ended! No HOA management service provided me that level of service, even as community president. Amazing when people care you can feel it!
I reached out about a sidewalk repair and Tianna Storey was very helpful, along with Beth Manton. They had someone come out shortly after to get the repairs done, which is excellent customer service!
I received great service from Helen Mays while setting up our new account with WD – Charlotte, NC location. I feel confident that if I ever needed anything else, Helen would be eager to help.
CJ was very helpful and proactive in putting in a work order for my condo. I sent him a picture via email and he went ahead and attached it to the work order.
I’m the President of our community HOA and I must say this is the worst and I mean the worst of the worst. We signed up with this company in January and was assigned Cindi Muck to handle our account, she is very unresponsive, she never …
I voice the concern of 130 community members here in Regent Park. Reckless management, lack of transparency, using our community operation account to pay for attorneys on petty violations. There is so much to write here but I have a threat …
I needed property specific information and Amanda S. was able to provide everything to me immediately! I’ve dealt with a lot of property management companies and most are not very responsive. She was great!
Ina is an exemplary employee representing Wm Douglas. She is pleasant, professional and patient. Ina takes the time to listen, to communicate clearly, and to stay on task until the matter is completed satisfactorily. Ina is a valuable …
I had some questions regarding the billing of assessments and how to consolidate my two lots on the William Douglas website. My online questions were quickly and efficiently answered by Ina Bonaobra. This took place on July 4th. I …
Worst property management!!!! We have had work orders in for MONTHS!!! WITH NO RESPONSE!!! We have plumbing work that needs to be done, we keep trying to schedule a water shut off and they literally don’t communicate. We pay $185 a month …
This review is for the impeccable service given by Tianna. She was very quick to reply to my needs as a resident and I would highly recommend her strictly based on her level of service. She’s an asset to any organization that she represents
My wife and I live in Berewick and we had some concerns about the pool. We submitted an email to William Douglas Property Management and we got a response from Ina Bonaobra within 24 hours. Ina has passed along our concerns and understands …
Jeanell was very helpful when I requested some HOA statements. She responded my request within 24 hours and checked on me if I need anything else. I appreciated your business. Thank you!
SPOKE WITH Ina via email regarding some issues that need to be addressed at this poroperty location…. she responding within 24 hours…. great however, the issues have not been addressed as of yet due to the fact it was just brought to …
I’m new to the community and had questions about the HOA policies. Ina Bonaobra got back to me within 24 hours and it’s much appreciated. Then I had to go into the office for a few things as well and they were able to get it taken care of without issue. Hoping the rest of my experience with them goes as well.
In all of my dealings with William Douglas Management, I have been very pleased. They do a great job of communicating and helping the community! I’m so glad that they are our management company and that Ina Bonaobra has been working with me directly!
Thanks to Helen Mays for all her support on the WD site. Helen’s assistance made it easy to find and locate what I as an HOA board member was looking for very quickly.
Tianna provided superior customer service as she took care of my problem promptly and professionally. In fact, I had the document that I needed before we ended the call and she stayed on just to make absolutely sure that I had received the email with the requested attachment. Well done!
C.J. Maloney has provided first class service and advice on the two occasions I’ve called for direction as a new homeowner. His professionalism serves as a valuable asset to your organization. Promote now!!!
Was helped by Ina B and she was incredibly knowledgeable and prompt in her response! These first interactions with them in building a relationship with our HOA has been great.
5 Starts for Tianna on the Charlotte, NC phone. Tianna picked up the phone in not quite 2 rings and patiently answered my questions and followed up with information emailed as promised! Go Tianna and thank you William Douglas for hiring the right staff for the job.
I called yesterday in need of help navigating a loved ones HOA.
Tianna was a breath of fresh air during a difficult time. Her knowledge, helpfulness and professionalism can only be described as the best.
Management of our HOA was recently handed over to William Douglas. Communication with William Douglas has been smooth and prompt. Thanks to Ina Bonaobra, I was able to get an HOA transfer matter resolved effortlessly.
It’s been nearly three weeks since I sent them a message and they haven’t gotten back to me. I even followed up last week and still nothing. They are quick to take your money and demand fees but don’t really do anything else. Two years ago …
Tara does a great job, she came into quite a mess and was very good at getting the mess straightened out and getting everything organized. She offered a lot of changes to the HOA and she he CRCs, she got into the duplex issues and the work …
Today, I had called William Douglas Office and had an opportunity to talk with Ina about my property. I found her to be very helpful, kind, and guided me to the right path. I am very thankful to her.
I can not begin to express my disappointment with William Douglas. I was told by one of the employees that he would have a deer removed from our common area and after a week it is still there and starting to stink up the neighborhood. The …
Our HOA is a dream team. I shoot an email on a Friday to report a siding crack and the Home Owner Services Representative Ina Bonaobra replied on the same day submitting a work order to the Community Manager for review. The response was …
My experience so far with communications with William Douglas Property Management has been good. Ina Bonaobra has been very helpful and responsive with helping me get our new home registered through the online website
Had an important tax issue that I needed resolved before meeting with my CPA next week, Helen Mays (HMays@WMDouglas) told me what I needed to send then contacted me to let me know she had received the info and forwarded it to the correct office. Now that’s customer service!!
A friend of mines lives in one of the community they managed, she build a deck during covid, a meeting was called to resolve the issue, she complied with everything asked and still they fined her. Last time her bill was over $ 9,500 in …
I called because my plumber was looking for a water shut off in my condo. Helen Mays was extremely helpful and, when we were done with the search, she forwarded the schematic of my condo to me through email. Very satisfying encounter.
I had several questions about setting up my online payments and the fees involved in using a credit card. I sent an email and expected to get a response the following day, but to my surprise I received a very helpful response from Amanda …
I had a request for change of ownership for assessment taxes. I worked with Ina Bonaobra and she was very helpful. She provided me all the information I needed regarding a sale of a property in North Carolina. Her help made the process easier for me. Thank you.
I’m not impressed with this management company. They are the property managers our HOA uses. It took us a year to get our pool passes. I see comments all the time from residents complaining about the non-responsiveness of this company. Our …
I had a question about my HOA dues and the balance that was reflected. Helen Mays not only provided a very detailed explanation, but also provided documentation that helped me understand the balance. She was very attentive and responsive.
As a new homeowner in Charlotte I had a few questions that I needed answer from my property management team. I worked with Helen Mays. Response time and customer service in general was excellent. All questions and concerns were answered timely and professionally. Great company to work with.
We needed assistance with getting a document and some questions answered for our clients, and Ina was amazing! She was prompt in her response time and very friendly. Although she personally did not have the answers to our clients’ …
I am on the HOA board at Alexander town. This is the poorest management company I have ever had the displeasure to deal with. I have reported numerous violations and nothing happens. I have requested at least three times to see the contract …
Helen had a fast response to help me with a question I had and was super helpful in solving an issue. Thank you for your great service Helen!
I had some HOA questions (Berewick Community) and Amy helped me resolve everyone ! I just had to write a review because she really went above and beyond! She’s truly an asset to us as a connection to have questions asked and I look forward to working with her again!
We recently joined the Rose Walk HOA and Ina Bonaobra was very helpful in setting up our account.
I am such an amazing customer to them. I provide any information they are looking for. If I call them with a question, I am professional and am always quick to get back with them any information they need. I was especially helpful on …
CJ did a great job of providing me with the information requested!
William Douglas is great company to work with. Anyone I have ever had contact with over there is professional and answers my questions in a timely manner. I have worked specifically with Nicole Woolford on two large losses and she really does care about her homeowners and what is in their best interest.
I typed an email and received a very helpful and well written response from Ina Bonaobra. Thank you for your timely response.
I found Jackie to be really helpful, knowledgeable and she has a great phone personality, voice and sense of humor.
Thanks Helen Mays’s prompt response to our questions regarding the HOA. Very helpful!
Hazel Garcia has provided me with excellent customer service on my HOA request!
I recently had a situation where my neighbor sold their property and vacated their home. The property was bought via Zillow. The contractors that Zillow hired placed my former neighbors garbage and old furniture in front of my house. …
A new backyard fence and 3 gates was the project at hand when we contacted William Douglas Property Management. We’d like to thank and acknowledge the efforts of Cristina Ponce, who handled this quite professionally, responding in good …
I typically am not a fan of HOA ….. However a wonderful young woman named Amy changed my mind. She was courteous, attentive, and handles situation quickly and efficiently…. Amy will definitely be my go to girl in the future thank you so much 😉 …
Amy Hills is very professional when you speak with her on the phone. She is knowledgeable and patient and makes sure she gets the job done right in a time efficient manner. …
I recently had some inquiries on a subdivision that required a reponse from William Douglas. I received a promt reply from Tianna Storey. She was thorough, courteous, accomodating and provided just what I needed. Thank you!
Thanks so much for the quick reply and friendliness, Ina Bonaobra! You were so helpful to me when I reached out about a property and pointed me in the right direction. Thanks so much!!!
Tianna Storey responded very quickly to my question and was very upbeat! That’s exactly what we need an an HOA manager.
Received a very fast response from Ina Bonaobra when I emailed asking for the architectural review form.
Very helpful!
I called about to gather information as I am looking to move. Amy Hills was the sweetest person with outstanding customer service. She is very responsive to my questions and took the time to talk to me. I highly recommend this management company.
Ina Bonaobra, of William Douglas Property Management Company, went out of their way to help me even when they didn’t have to. That’s my measure of excellent customer service!!!
Ina Bonaobra, thank you so much for your quick response to my questions. You were very helpful and professional.
I have been a hoa president for over 9 years working with 3 Different management companies, Kaela Lornson is by far the best management representative I have ever had. …
This is my first HOA experience, but not my first with property management, and I’ve seen some good ones and some bad ones. With that said, I’d like to give. Huge shout out and thank you to Kimberly, our community’s contact at William …
Ina Bonaobra was very helpful with assisting me in gathering necessary items for an ARC request. Made my life easy. Thanks!
Very professional management company….quick to respond and assist in inquiries from me. Ina Bonaobra is very well suited for her job. Very customer oriented and responsible.
Thanks Ms. Helen Mays for the great customer service! Really appreciate your prompt and courteous response, and assistance.
This property management company has not handled my issue is a positive way. The rules about parking in front of my house are ridiculous and I have proven that although I disagree I removed the vehicles. They still charged me a fee and are refusing to remove it!
Knowledgable and responsive. Helen is a great point of contact to get answers across. Thank you
Submitted a request that morning and Hazel Garcia had it taken care of before lunch. Great Customer Service and response to an urgent matter!
I did not find the answer to my question via the HOA portal. I reached out to get clarification on a landscaping question. Ina Bonaobra responded quickly, contacted our HOA community manager, got my question answered, and included information for how to submit my request through the portal.
I’d like to reach out to Helen Mays and thank her for the rapid response to an issue that needed to be taken care of quickly. Thank you, Helen! Thanks for having my back! Tony @ WDC #4
Amanda at William Douglas answered my questions my property quickly and easily. It was a great experience!
Ina Bonaobra was quick an very responsive to my questions to help get me on the right track!
I was amazed by the immediate response from Ina Bonaobra about my issue on the property I hope this is a on going thing and the new personnel is this concern about us as she is thank you for your attention
Berewich HOA is very helpful. I usually get replies within couple of hours.
Jeanell Samillano, Tianna Storey , Amanda Sherwood and Cristina Ponce are all very helpful. Thank you all!
Hazel and Gavin provided quick and efficient follow up to questions, and their assistance helped everyone involved. Thank you, Hazel and Gavin!
Ina Bonaobra was very helpful. She showed great professionalism and assisted in getting my questions answered accordingly.
Amanda Sherwood was very responsive to my requests during a difficult time for me. Thank you Amanda!
Helen Mays Homeowners service Department WDM is always there to answer your questions and help with any problems that occur.
Had prompt and courteous follow up on 12/13 /2022 by CJ.
Thanks !
CJ Maloney was great and answered my questions quickly. Excellent service!
Tianna was very responsive to a request for proof of HOA dues for a loan closing!! I appreciated her quick reply.
I’ve dealt with a lot of companies like William Douglas but Jeanell S. makes the biggest difference when it comes to getting answers! Thank you for all you do Jeanell!
Purchased a condo about a month ago and never received a welcome packet. Hazel was on top of it and got the process expedited to help me get the ownership changed over!
Ina Bonaobra goes above and beyond! Her customer service is superb and she is very prompt and courteous! Thank you for answering all my questions with speed and accuracy!
I was working with Robin trice. She explained to me everything with what I was confused and didn’t know. She did excellent job
Helen Mays helped us and she is awesome!
Amanda Sherwood helped us today and she was excellent!
As Treasurer of our HOA, it’s a pleasure to work with William Douglas Property Management. They make our life so much easier! Lisa Clawson is particularly dedicated, very responsive and extremely knowledgeable. I strongly recommend them!
I spoke to Tianna yesterday with a few questions as a new resident of the Berewick community and not only was she very professional, but she was friendly and helpful.
In my limited experience on an important issue, I found Jeanelle Samillano to be prompt and helpful in her assistance. The bar has been set high for future encounters with the organization.
Simply put, Hazel Garcia did an excellent job with assisting me when I entered multiple HOA fee payments online. She assisted me in getting my additional payment returned to me in a timely manner ……Thanks Ms. Garcia!
We had a bit of an issue with a closing but Ina was so communicative and helpful throughout the process and it seemed like she really cared about getting us to the end.
Gives incorrect information to homeowners, does not initiate communication or follow up on outstanding items, high turnover with zero communication when your community manager quits, delays in taking action – one resident has had a sewer …
Inn Bonaobra is Amazing!! she is quick and efficient, we re so glad they are our management company. Thanks so much for you help.
Tianna quickly provided me with the information I needed before our phone call ended. Excellent customer service!
Amanda Sherwood was awesome. She got our problem fixed very quickly and withouot much hassle. Thanks!
Have always had a wonderful experience with the community managers. Special shout out to Ina Bonaobra and CJ Maloney for the quick responses to the questions I have had.
Emailed WDPM and within a few minutes Ina Bonaobra responded. She handled my question with the upmost care and promptly.
Thank you, Ina!
When I moved in my neighborhood I was impressed by how well kept the area is. I had an issue and reached out to the HOA and got a quick response.
Hazel Garcia from WDPMC provided very good service for obtaining a necessary item for us involving the particular Subdivision in which we live, and appreciate her quick response and help.
Our POA could not be happier with the service we receive from Lisa Clawson of William Douglas. She is always very thorough, responsive, knowledgeable, and is very much a part of our leadership. Most importantly, in addition to all those …
Ina Bonaobra assist with the information I needed regarding my account. She follow up as promise thanks so much
My HOA just joined William Douglas and so far so good.The last property management didn’t even look at my ARAC.The turn around time here was amazing. Thank you Tianna for the follow up.
Ina B. was very helpful when I had to reach out to verify some HOA information and went the extra mile to make sure I had what I needed. Wish all property management companies were this easy to work with!
I recently needed some information and Ina Bonaobra was able to get me what I needed immediately. She was very quick to respond and was so pleasant and professional to work with.
William Douglas Property Management.
INA BONAOBRA once again has provided the information l needed.
Mrs. Ina Bonaobra is a professional, accurate and kind Employee. …
Tianna was very helpful regarding my request and question about the HOA in general. She sent me the necessary documents and information in a timely manner and made sure I had what I needed to go about my day with little to no hassle.
Helen (Homeowner Services Dept) was EXTREMELY helpful in answering questions regarding HOA details. Her follow-up was exactly as she promised & very timely. Great service!!
Consultant Ms. Tianna was extremely helpful and when above and beyond to address the matter that I was inquiring about. She was able to find a resolution to the issue promptly. Tianna was friendly, kinda and smile throughout the …
Helen Mays is amazing! She is the only person who was able to help me! She is very quick and efficient. I had a time sensitive matter and she was able to help me right away! Thank you, Helen! Your service is much appreciated.
So refreshing to work with an HOA team that care about getting things done. Special shout out to Cristina Ponce for simply fantastic support and responsiveness. Your friendliness and caring manner was simply awesome!
Ina Bonaobra has been wonderful to work with. Always prompt and super helpful! Thank you for helping our tenants get set up for success in their new neighborhood!
CJ was great! I heard back within about 30 minutes and CJ was able to get me the information I needed in a prompt and professional manner!
We joined William Douglas based on the person who met with us who had been with the company for quite a while. Also because of their technology offerings. As a board President, I’ve found the technology to be very helpful. The people we …
I live in Stonegrove and our front gate has been broken for almost 3 months. HOA has not sent anyone to come fix it, and this is very poor. This issue needs to be resolved immediately.
I like the efficiency and good service of this HOA company. Jeanell Samillano helped me out very nicely and patiently. Would recommend this HOA!
Called with a request for information, when Tianna answered she was very friendly and knowledgeable. She was able to answer all my questions and get me the information I needed quickly.
Jeanell Samillano is terrific – my firm is listing a house and needed to confirm a few HOA details and she answered all our questions quickly!
Not normally a review person. Have the phone calls recorded and would be happy to provide them as numerous staff have been unhelpful and disrespectful.
Explains why there are hundreds of one star reviews about their lack of accountability and follow through for a able bodied person let alone someone with disabilities.
Ina Bonaobra was helpful for my leaking roof. I think WDP should be more proactive before things happens. Hope the fixed roof can survive until replacement.
Ina Bonaobra was amazing in getting us what we needed to close on time. You are lucky to have her on your team.
Ina Bonaobra is hands down the best! She was able to help me quickly! She is amazing and efficient! Thank you Ina!
Helen Mays was Amazing! She was very quick with her response and provided the documents needed promptly.
Recently bought a townhouse and needed basic information about power co. gas co, trash pickup, homeowners ins, etc. Amanda was quick and thorough to answer my questions via the chat box on their website.
I needed some questions answered about a bill so I emailed William Douglas property management and Helen responded to my email in a timely manner, she was very professional and nice!
My clients are purchasing a property in Lakeview Commons in Goose Creek. When I needed a copy of Covenants & Restrictions for the HOA the team at William Douglas Property Management were quick to reply and very helpful.
We had issues in setting up payment on their portal. Ina Bonaobra, was so helpful in pointing in the right direction and our issue was resolved swiftly. Thank You Ina for your help!
Tianna Storey was awesome! She was not only personable and great to work with, but she was efficient and helpful in getting our questions answered in such a timely manner.
Tianna had me the HOA documents I was looking for before the call had ended! No HOA management service provided me that level of service, even as community president. Amazing when people care you can feel it!
I reached out about a sidewalk repair and Tianna Storey was very helpful, along with Beth Manton. They had someone come out shortly after to get the repairs done, which is excellent customer service!
Helen Mays responded promptly to my inquiry. She also followed up with me twice to ensure my inquiry was taken care of to my satisfaction. Great job!!
I received great service from Helen Mays while setting up our new account with WD – Charlotte, NC location. I feel confident that if I ever needed anything else, Helen would be eager to help.
CJ was very helpful and proactive in putting in a work order for my condo. I sent him a picture via email and he went ahead and attached it to the work order.
I’m the President of our community HOA and I must say this is the worst and I mean the worst of the worst. We signed up with this company in January and was assigned Cindi Muck to handle our account, she is very unresponsive, she never …
I voice the concern of 130 community members here in Regent Park. Reckless management, lack of transparency, using our community operation account to pay for attorneys on petty violations. There is so much to write here but I have a threat …
Almost 3 months since, yet no response to gutter maintenance. Worst experience for an HOA to date.
I needed property specific information and Amanda S. was able to provide everything to me immediately! I’ve dealt with a lot of property management companies and most are not very responsive. She was great!
Ina is an exemplary employee representing Wm Douglas. She is pleasant, professional and patient. Ina takes the time to listen, to communicate clearly, and to stay on task until the matter is completed satisfactorily. Ina is a valuable …
I had some questions regarding the billing of assessments and how to consolidate my two lots on the William Douglas website. My online questions were quickly and efficiently answered by Ina Bonaobra. This took place on July 4th. I …
Worst property management!!!! We have had work orders in for MONTHS!!! WITH NO RESPONSE!!! We have plumbing work that needs to be done, we keep trying to schedule a water shut off and they literally don’t communicate. We pay $185 a month …
This review is for the impeccable service given by Tianna. She was very quick to reply to my needs as a resident and I would highly recommend her strictly based on her level of service. She’s an asset to any organization that she represents
My wife and I live in Berewick and we had some concerns about the pool. We submitted an email to William Douglas Property Management and we got a response from Ina Bonaobra within 24 hours. Ina has passed along our concerns and understands …
Jeanell was very helpful when I requested some HOA statements. She responded my request within 24 hours and checked on me if I need anything else. I appreciated your business. Thank you!
SPOKE WITH Ina via email regarding some issues that need to be addressed at this poroperty location…. she responding within 24 hours…. great however, the issues have not been addressed as of yet due to the fact it was just brought to …
I’m new to the community and had questions about the HOA policies. Ina Bonaobra got back to me within 24 hours and it’s much appreciated. Then I had to go into the office for a few things as well and they were able to get it taken care of without issue. Hoping the rest of my experience with them goes as well.
In all of my dealings with William Douglas Management, I have been very pleased. They do a great job of communicating and helping the community! I’m so glad that they are our management company and that Ina Bonaobra has been working with me directly!
Thanks to Helen Mays for all her support on the WD site. Helen’s assistance made it easy to find and locate what I as an HOA board member was looking for very quickly.
Tianna provided superior customer service as she took care of my problem promptly and professionally. In fact, I had the document that I needed before we ended the call and she stayed on just to make absolutely sure that I had received the email with the requested attachment. Well done!
C.J. Maloney has provided first class service and advice on the two occasions I’ve called for direction as a new homeowner. His professionalism serves as a valuable asset to your organization. Promote now!!!
Was helped by Ina B and she was incredibly knowledgeable and prompt in her response! These first interactions with them in building a relationship with our HOA has been great.
5 Starts for Tianna on the Charlotte, NC phone. Tianna picked up the phone in not quite 2 rings and patiently answered my questions and followed up with information emailed as promised! Go Tianna and thank you William Douglas for hiring the right staff for the job.
I called yesterday in need of help navigating a loved ones HOA.
Tianna was a breath of fresh air during a difficult time. Her knowledge, helpfulness and professionalism can only be described as the best.
Management of our HOA was recently handed over to William Douglas. Communication with William Douglas has been smooth and prompt. Thanks to Ina Bonaobra, I was able to get an HOA transfer matter resolved effortlessly.
It’s been nearly three weeks since I sent them a message and they haven’t gotten back to me. I even followed up last week and still nothing. They are quick to take your money and demand fees but don’t really do anything else. Two years ago …
Tara does a great job, she came into quite a mess and was very good at getting the mess straightened out and getting everything organized. She offered a lot of changes to the HOA and she he CRCs, she got into the duplex issues and the work …
Today, I had called William Douglas Office and had an opportunity to talk with Ina about my property. I found her to be very helpful, kind, and guided me to the right path. I am very thankful to her.
I can not begin to express my disappointment with William Douglas. I was told by one of the employees that he would have a deer removed from our common area and after a week it is still there and starting to stink up the neighborhood. The …
Our HOA is a dream team. I shoot an email on a Friday to report a siding crack and the Home Owner Services Representative Ina Bonaobra replied on the same day submitting a work order to the Community Manager for review. The response was …
My experience so far with communications with William Douglas Property Management has been good. Ina Bonaobra has been very helpful and responsive with helping me get our new home registered through the online website
Had an important tax issue that I needed resolved before meeting with my CPA next week, Helen Mays (HMays@WMDouglas) told me what I needed to send then contacted me to let me know she had received the info and forwarded it to the correct office. Now that’s customer service!!
A friend of mines lives in one of the community they managed, she build a deck during covid, a meeting was called to resolve the issue, she complied with everything asked and still they fined her. Last time her bill was over $ 9,500 in …
Our rep Stacey Edwards has done an outstanding job for us. Responds quickly and always with a smile. We are lucky to have her on our team.
I called because my plumber was looking for a water shut off in my condo. Helen Mays was extremely helpful and, when we were done with the search, she forwarded the schematic of my condo to me through email. Very satisfying encounter.
I had several questions about setting up my online payments and the fees involved in using a credit card. I sent an email and expected to get a response the following day, but to my surprise I received a very helpful response from Amanda …
I had a request for change of ownership for assessment taxes. I worked with Ina Bonaobra and she was very helpful. She provided me all the information I needed regarding a sale of a property in North Carolina. Her help made the process easier for me. Thank you.
I’m not impressed with this management company. They are the property managers our HOA uses. It took us a year to get our pool passes. I see comments all the time from residents complaining about the non-responsiveness of this company. Our …
I had a question about my HOA dues and the balance that was reflected. Helen Mays not only provided a very detailed explanation, but also provided documentation that helped me understand the balance. She was very attentive and responsive.
As a new homeowner in Charlotte I had a few questions that I needed answer from my property management team. I worked with Helen Mays. Response time and customer service in general was excellent. All questions and concerns were answered timely and professionally. Great company to work with.
We needed assistance with getting a document and some questions answered for our clients, and Ina was amazing! She was prompt in her response time and very friendly. Although she personally did not have the answers to our clients’ …