went by to see where they were working on the street behind me and i was talking to the workers and they looked at me like i was stupid. so they are getting a poor rating from me
IF I COULD GIVE — STAR I WOULD. THE MOST RUDE PEOPLE THAT I HAVE EVER DEALT WITH BESIDES THE CLARK RECC. I MOVED TO WINCHESTER FROM LEXINGTON AND EXPECTED TO MEET NICE COUNTRY FOLKS BUT THEY HAVE BEEN VERY RUDE TO US IN DEALING WITH LOW …
We pay our bill, and we’ve went two weeks in a row, they haven’t picked up the trash. They do manage to pick up recycle. You can never reach anyone, and somehow they still expect to be paid.
Most disrespectful people I have ever talked to. Even when they are at fault like today, they still treat you like nobody. I couldn’t even get a word in because this lady interrupted me so much. Make sure you count your change back INFRONT of the teller because they WILL short you. And then blame you for it.
We have tried to get our bills on auto-pay several times, but unsuccessfully even at the office. Today, we paid on-line in the morning and went to work. No water tonight. Apparently we were cut off after the payment – poor communication among workers.
By far the worst service in Kentucky. Overpriced garbage and water service that gives their management staff fat bonuses while price gauging the customers. If I could give -5 stars I would.
-5 star rating. They don’t have an auto pay function online like any other utility company in 2018. They don’t send you any notifications when you opt for paperless billing. It’s all lumped in a bill statement that is misleading. So you …
Awful service. Rude and misinformed people. Called and sat on hold for a total of 45 minutes to get my water turned back on. Payed online and some rude woman yelled at my wife and said “they told you not to pay online” no Karen no one has ever told us that.. this place needs to retrain there staff
If I could give this company a no star and sue them, I would! Last month I received a bill for $224.53. As a matter of fact I have received 3 bills within a 7 day time period. I called them to see what the issue was and they told me I …
I don’t know what is going on with these other reviews. This is one of the kindest, most helpful group I have come across. I am always pleased with my visits there. Keep it up ladies!!
Why are —* Not an option!? This is the worst utility company I’ve ever delt with. Poor communication between employees, employees are rude and condescending, Will turn off services once they are paid and charge extra to have them turned …
I would give them a negative star if there was such a thing. The only utility company I have heard of that charges insanely high prices and then a processing fee for paying them. By the way, the new bill pay system is not mobile device friendly at all and I have not seen an app either.
Absolutely the worst. Ever single interaction has always been negative. When you turn service on they force you to be home, but give you a time frame they aren’t even close to meeting. They over charge like crazy too. I once had a pipe …
I have several rental properties in Winchester, and WMU has always be super easy to work with. They have responded quickly to shut off water when bad leaks occurred. One of there techs even removed a clog that was just on my side of the sewer line. Saved me from paying $500 bucks to a plumber.
Since they “updated” their website its almost impossible to pay online! The “pay now” option which is new doesn’t acknowledge my account number. The other online payment option gets stuck on the debit card info. When I try to use the …
By far the rudest office staff I have EVER encountered. I worked with the public for over 25 yrs and this tops it all and not in a good way. Please train your office staff to be nice and respectful… it’s not that hard.
This does not include the workers out on the street. They are wonderful.
Probably the worst water service I’ve ever had to deal with. Insanely high pricing compared to similar services ran other counties. Their online payment service is poorly kept up with, and they will still turn your service off even if paid …
Literally the worst utility company in the world and the greediest. If your bill is due at 12 o clock by 12 01 your cut off. So greedy , wish they were more like KU and would work with you instead of being so desperate for that reconnect …
Coming from a larger city, I’m use to dealing with adults who act like professionals. Shocked that a rude, high school looking girl, wearing a pony tail and a sweatshirt was dealing with the public. Very rude- but that’s how we expect immature ones to act. Very unprofessional. A BIG ZERO for WMU
It seems to be across the board on my research but the lack of notice when they are disconnecting service is criminal. It is rough enough trying to make ends meet and then tacking on a disconnection fee makes it worse.
The customer service is horrible. The women in this office are so rude. They talk over you when trying to ask questions or just trying to clarify information and then treat you as though you are the one being rude. I have never experienced such horrible customer service.
We just had a disconnection. Account was paid in full. They moved a $30 fee to another account somehow and shut us off for $30 that was paid. This is predatory said it was up to he customer to know their internal accounting moves. I’m …
I tried several times to get my account on auto pay and have been having problems, so I went to the drive thru several time to make payment only to be told that my amount was zero. I asked if it was thru autopay and she said she could not …
If their was anyother water service available, I would pick it, even if it was more expensive. You can only pay online for a fee and no option for an auto pay. They don’t reach out with phonecall or mail for overdue situations, only emails. …
I called MONTHS ago closing my account and I was reassured it was closed. Now, I get a call saying my account was never closed and I owe them hundreds of dollars for a house I haven’t lived in, in months! This place has been nothing but a …
They have an awful online billing system. I complained almost every time about it when I had to call them. They “updated” their website which just added a new UI and transferred their info to a new provider. Due to the transfer to a …
They are horrible hateful people for no reason at all. They don’t take the time to actively listen and respond, instead they quickly respond to what they think you said. They are not kind and think everyone is lying to them. They don’t give …
Sometime in August we used like 8,000 gallons of water which is mind blowing because normally we use like 80 gallons. I contacted WMU in person multiple times to figure out what was going on because my water bill is normally $80 a month and …
Literally the worst water company I have ever dealt with in my life. So quick to disconnect the day your due but then want to charge 30 bucks for a reconnect fee. Then when paid their system is conveniently down so they can’t see the payment. If there was another company I’d definitely go with them. They are awful.
Recycling area
Great staff!
If I could give no stars and still rate them, that’s what it would be.
Their water/sewer rates are among the highest in the state. Why?
I find the WMU personnel always friendly and helpful. I appreciate all the work they do.
Very very poorly ran business that makes Winchester even more of an embarrassment than it already is.
went by to see where they were working on the street behind me and i was talking to the workers and they looked at me like i was stupid. so they are getting a poor rating from me
Payed my bill at 7 am was suppose to be turned on and still not on bad customer service wouldnt recommend anyone to use them if they dont have to
IF I COULD GIVE — STAR I WOULD. THE MOST RUDE PEOPLE THAT I HAVE EVER DEALT WITH BESIDES THE CLARK RECC. I MOVED TO WINCHESTER FROM LEXINGTON AND EXPECTED TO MEET NICE COUNTRY FOLKS BUT THEY HAVE BEEN VERY RUDE TO US IN DEALING WITH LOW …
We pay our bill, and we’ve went two weeks in a row, they haven’t picked up the trash. They do manage to pick up recycle. You can never reach anyone, and somehow they still expect to be paid.
Great pricing, & picks up big trash ‘tables couches mattresses’ for free!
Way better than Rumpkee
Most disrespectful people I have ever talked to. Even when they are at fault like today, they still treat you like nobody. I couldn’t even get a word in because this lady interrupted me so much. Make sure you count your change back INFRONT of the teller because they WILL short you. And then blame you for it.
We have tried to get our bills on auto-pay several times, but unsuccessfully even at the office. Today, we paid on-line in the morning and went to work. No water tonight. Apparently we were cut off after the payment – poor communication among workers.
By far the worst service in Kentucky. Overpriced garbage and water service that gives their management staff fat bonuses while price gauging the customers. If I could give -5 stars I would.
-5 star rating. They don’t have an auto pay function online like any other utility company in 2018. They don’t send you any notifications when you opt for paperless billing. It’s all lumped in a bill statement that is misleading. So you …
Horrible Customer Service. They will not admit to messing up or apologies.
Apparently if you pay your bill before the cutoff date fully, they still shut off your water. …
Awful service. Rude and misinformed people. Called and sat on hold for a total of 45 minutes to get my water turned back on. Payed online and some rude woman yelled at my wife and said “they told you not to pay online” no Karen no one has ever told us that.. this place needs to retrain there staff
The worst utility comany to deal with. No regard for people..Turn off the water with no notice.
If I could give this company a no star and sue them, I would! Last month I received a bill for $224.53. As a matter of fact I have received 3 bills within a 7 day time period. I called them to see what the issue was and they told me I …
I don’t know what is going on with these other reviews. This is one of the kindest, most helpful group I have come across. I am always pleased with my visits there. Keep it up ladies!!
Why are —* Not an option!? This is the worst utility company I’ve ever delt with. Poor communication between employees, employees are rude and condescending, Will turn off services once they are paid and charge extra to have them turned …
I would give them a negative star if there was such a thing. The only utility company I have heard of that charges insanely high prices and then a processing fee for paying them. By the way, the new bill pay system is not mobile device friendly at all and I have not seen an app either.
Absolutely the worst. Ever single interaction has always been negative. When you turn service on they force you to be home, but give you a time frame they aren’t even close to meeting. They over charge like crazy too. I once had a pipe …
I have several rental properties in Winchester, and WMU has always be super easy to work with. They have responded quickly to shut off water when bad leaks occurred. One of there techs even removed a clog that was just on my side of the sewer line. Saved me from paying $500 bucks to a plumber.
Since they “updated” their website its almost impossible to pay online! The “pay now” option which is new doesn’t acknowledge my account number. The other online payment option gets stuck on the debit card info. When I try to use the …
By far the rudest office staff I have EVER encountered. I worked with the public for over 25 yrs and this tops it all and not in a good way. Please train your office staff to be nice and respectful… it’s not that hard.
This does not include the workers out on the street. They are wonderful.
Probably the worst water service I’ve ever had to deal with. Insanely high pricing compared to similar services ran other counties. Their online payment service is poorly kept up with, and they will still turn your service off even if paid …
Literally the worst utility company in the world and the greediest. If your bill is due at 12 o clock by 12 01 your cut off. So greedy , wish they were more like KU and would work with you instead of being so desperate for that reconnect …
Coming from a larger city, I’m use to dealing with adults who act like professionals. Shocked that a rude, high school looking girl, wearing a pony tail and a sweatshirt was dealing with the public. Very rude- but that’s how we expect immature ones to act. Very unprofessional. A BIG ZERO for WMU
It seems to be across the board on my research but the lack of notice when they are disconnecting service is criminal. It is rough enough trying to make ends meet and then tacking on a disconnection fee makes it worse.
The customer service is horrible. The women in this office are so rude. They talk over you when trying to ask questions or just trying to clarify information and then treat you as though you are the one being rude. I have never experienced such horrible customer service.
We just had a disconnection. Account was paid in full. They moved a $30 fee to another account somehow and shut us off for $30 that was paid. This is predatory said it was up to he customer to know their internal accounting moves. I’m …
I tried several times to get my account on auto pay and have been having problems, so I went to the drive thru several time to make payment only to be told that my amount was zero. I asked if it was thru autopay and she said she could not …
If their was anyother water service available, I would pick it, even if it was more expensive. You can only pay online for a fee and no option for an auto pay. They don’t reach out with phonecall or mail for overdue situations, only emails. …
I called MONTHS ago closing my account and I was reassured it was closed. Now, I get a call saying my account was never closed and I owe them hundreds of dollars for a house I haven’t lived in, in months! This place has been nothing but a …
They have an awful online billing system. I complained almost every time about it when I had to call them. They “updated” their website which just added a new UI and transferred their info to a new provider. Due to the transfer to a …
They are horrible hateful people for no reason at all. They don’t take the time to actively listen and respond, instead they quickly respond to what they think you said. They are not kind and think everyone is lying to them. They don’t give …
Sometime in August we used like 8,000 gallons of water which is mind blowing because normally we use like 80 gallons. I contacted WMU in person multiple times to figure out what was going on because my water bill is normally $80 a month and …
Literally the worst water company I have ever dealt with in my life. So quick to disconnect the day your due but then want to charge 30 bucks for a reconnect fee. Then when paid their system is conveniently down so they can’t see the payment. If there was another company I’d definitely go with them. They are awful.