SouthWest Water Company, based in Sugar Land, Texas, specializes in the management, operation and maintenance of utility systems.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4:30PM |
| Tuesday | 8:30AM to 4:30PM |
| Wednesday | 8:30AM to 4:30PM |
| Thursday | 8:30AM to 4:30PM |
| Friday | 8:30AM to 4:30PM |
12535 Reed Rd, Sugar Land, TX 77478
We are being billed for thousands of gallons of water that there is no way we could ever use that much in one month we could supply the whole neighbor hood for as much as they are saying we used, if we had a leak causing that much usage you …
If you have to do business with this company I am truly sorry for you. If you are considering a home in Pflugerville, check your water company and if this is it, find another house to buy. The frustration is not worth it. …
Rated one star because 0 isn’t an option. Constant 150-300 dollar bills when I have no water leaks and my sprinklers are off (literally can’t afford to keep my grass green). Bills have been paid and yet my water was turned off. I log in to …
If I could leave no stars I would, but that was not a choice. I would say that if you have any other options do NOT ever use this company. …
As apparent through personal customer interaction along with customer reviews, this company obviously doesn’t care about it’s customer satisfaction, which why would they when they don’t have to compete with other utility companies. They …
Billed me the exact same super high bill. 2 month is a row. Penny for penny (statistically impossible). Had them come check my meter. All water is off and the dial isnt moving (so I dont have a leak) . They pulled the “hour by hour” and …
Just purchased a new home and had to sign up online with this company to get my water turned on. Should be a no brainer, right? Signed up online and added text alerts and e-mail notifications, I thought. 3 months into it, our water has …
Customer service wait over an hour ,now
To report an outage , 01/12/22 started at 13:14 now 14:10. Base rate charge is absurd …
Worst and most expensive water company I have ever dealt with. Horrid customer service, terrible website, awful phone options. If you can choose a different company, you definitely should.
Southwest Water Company inadvertently turned off our water on 5/7 due to nonpayment. We have paid every month since we started service in April 2012 through Regions Bank and never had a problem. My wife and I spoke to no less than 7 …
my issue of someone not reading my meter correctly was cleared up in a matter of 2 days.
WORST CUSTOMER SERVICES, NO RESPONSES TO EMAIL OR PHONE INQUIRIES. SWWC DEBITED MY JANUARY 2022 PAYMENT FROM MY BANK ACCOUNT (AUTO-PAY) AND DID NOT CORRECTLY APPLY TO MY SWWC ACCOUNT. I CALLED SWWC ONCE SEEING THIS ON THE FEBRUARY 2022 …
This company is the worst water company in TEXAS. I will be moving from my home just so I don’t have to pay these people more. I live in spring branch Texas and they are the only company who services this area. I will move homes before I …
New customer from buyout, can’t even get in to my account online. Got two bills in the mail double the normal amount.
***Water company dug up my yard and the neighbor across the streets yard last …
I have to say that this is perhaps the worst company I have ever had to deal with. They are expensive, have poor quality water and customer service is a joke. They have shut my water down on two occasions because of their mistake. The saddest part is that I have no choice but to use them.
These people are the absolute example and definition of a monopoly and taking advantage of the people that pay them.
Ridiculous abuse of the utility laws …
Crooks, This company has a very shady business model, of intently turning of your water and charging a hefty price to turn it back on. I had recently moved into a new house in Round Rock and contacted South West to start my service. The …
I hope I never have to be within this company again the only reason I am here to begin with is because I’m forced to for the area that I live in. But this company gouges people for their money regardless of how much water or water they don’t use during the month. Honestly one of the shadiest companies that I’ve ever been with.
Cosigned a lease to help out a friend. The person bailed so I moved in to protect my credit. Ended up having to pay hundreds to start service even though it was their debt not mine. The refused to start new service otherwise. Been here 12 …
Never in my life have I paid so much for water service. Due to “base fees” my water bill is $124.56 a month before usage is added. My actual usage is only about $35 A month for water and sewage but my bill is consistently $160 or more a …
I would give 0 stars if I could. Worst company I have ever had the unfortunate opportunity to do business with. When I moved into my rental property 3 1/2 years ago, they shut off the water before I moved in because I didn’t pay the …
I wish I could give them a rating of zero stars. They have been overcharging us for a 3/4 meter since our house was built in 2011 when we have actually had a 5/8 meter the entire time. They emailed me confirmation that the billing …
Yeah…I wish I had researched the company before buying a home in their service area. They messed up the date to turn on my service, so when I had my water softener installed there was no water to the house. Good thing I was able to fix …
I moved into a new house several months ago and have been continually appalled by the services I am receiving for the prices I am paying. In my area, I am paying double the average, yet my water is barely, if at all, within drinking …
Absolute garbage. Rented a house and had an account for 6 years, no late payments. We bought a house in the same area, and when I called to transfer our service, they said we still had to pay the $100 deposit because “it’s a new account.” …
Kera was AWESOME in her ability to manage an escalation from a previous phone call that turned into a blessing of a call when she called back due to a manager request. She was kind, patient and showed extreme positivity and intent to be of EXCELLENT service and genuine rapport! Thank you, Kera!
Just like everyone else here you would avoid dealing with this company like the plage. But unfortunately when it comes to water you have no choice unlike other utilities. The billing is vague and if you were to question the billing cycle or …
The billing system is flawed and there is no follow up from the company when there are errors on their part. No procedures are in place for customer escalations. Cases remain open for months with no closure. If I had an option for another company, it wouldn’t be SouthWest Water right now. Horrible!
So very frustrated with this company. Consistent incorrect billing! Misapplied payments. I own two properties one of them is a remodel and the water valves are shut off due to construction. Field rep verified no leaks and yet the water …
Worst water service provider ever in any place I have ever lived, except perhaps Torreón, Mexico.
Too expensive. Who pays over $170 a month for basic water use. Crazy. Monopoly status, can’t switch to other water provider in my area either, nor is drilling for a well allowed.
The absolute worst water quality around. They do the bare minimum in treating the water, and charge 3x The City Of Austin’s. I won’t drink this water, cook in it, or allow my pets to drink it. Very hard. We have hard water stains in …
I called the customer service number over a period of two weeks daily and no one ever picked up the phone. Sometimes I waited over 45+ minutes for someone to answer. I realize that I can email the customer service email, but I want to speak …
Emailed requesting help and was promised a reply within 2 business days. Followed up twice via email over 3 weeks. No reply.
Had a problem with converting my billing to paperless & the representative was fantastic! She got it completed quickly.
A very difficult company to deal with. Pricing is much higher than other water companies. Bill is not always the same as what is owed. Water quality is questionable. Almost worth it to sell and move to a neighborhood with a different water company. I don’t because I ❤️❤️❤️ My electric company
had to come in the main office to dispute online payment I made the lady was so awsome its been 20 yrs since i have had no issues with this company thank you so much for your time, finally got to meet her in person as , I have always talked …
The rates are insane in my neighborhood. I paid my bill online for the first time today… it made me pay as a guest. There’s a feature to create an account, but it wouldn’t open.
I have been forced to use this water company for 7 years. They charge about $50 dollars before you even use a drop of water. My bill is usually around $100. The water tastes horrible and is usually milky or brown tinted. About once a month …
Just the worst! Avoid if possible. Rates are high, billing gets messed up (like one bill due only 10 days after the last bill with no explanation given), good luck trying to get a response by email, very difficult to reach by phone, phone …
The water quality is so poor you cannot drink it. We pay $135 a month for water for 2 people and we cannot even drink the water. One week the water could smell like sewer, the next week the water will smell so strongly of chlorine it burns your eyes. This issue needs to be resolved.
so glad I can finally pay my bill 24/7 and with a card!! The only thing is this should have been in effect years ago and all the turn off fees caused by not being able to before should be refunded! Plus the fees have gone up …
If you see this company listed as a utility provider…RUN! It is the highest priced water supplier I’ve ever dealt with, and they simply don’t care. I met with folks from SWWC at an HOA meeting about 8-20 years ago, and they were viscously …
Worst corrupt company I have ever dealt with. They turned my mom’s water off even though she was set up to have her bill paid by autodraft. They offer no assistance and told her she would have to get a money order to pay it and would have …
This is the worst water company I have ever dealt with… Every year when it gets cold the water pump station freezes and they say well we’ll insulate it and they never do so every winter we go through this with the water pump station …
Great, company. Sometimes, a little, higher on my monthly, bill. 🧐🤔🙄 I hope they read the meters correctly. My first, year here in Bandera, Texas was 2009. Back then, my average, monthly, water 💦 bill was $40.00 bucks per month. Now, it’s …
Bill pay is easy but water pressure has been extremely low.
They charge you more than your water bill and say there is nothing they can do about it despite many efforts.
The customer service rep was polite and professional. She immediately recognized a potential issue with my sewer line and created a work order. A technician was at my house within 15 minutes of my call. My line was clear. He told me it was …
constantly raising cost changing billing dates there is no structure to this company. water is not clean and extremely hard smells like bleach and other chemicals on a regular basis.
Should be 0 stars. $350 per month for 7k gallons is theft. It’s water, the second most abundant resource on the face of the planet and my water bill is 3x more than my electricity bill! These people are crooks and I am looking for others to join in a class action lawsuit agains Southwest Water Company.
Billing is always rude and my bill went from 60 dollars a month to 301.76 with no notification. The water amount used has been 7 thousand gallons a month for the past 4 months but my bill gets higher every time I talk to southwest water …
Water smells of chlorine. Often the water pressure is very low. We are charged a 50.00 tap fee on top of water usage. This is ridiculous! My water bill is 80.00 and it’s just me and my wife, no pool ,we don’t water the lawn. The tap fee should be removed!
Water is very expensive. We pay $150.00 plus usage. And they want to increase the price. 1 day they will lose the company for being greaty.😡🤬 …
I have had Monarch water co. since they took over in my area quit a few years ago. There are apparently 2 other water co. services in my area but I have the misfortune of having Monarch which it’s well known as being the worst water co. in …
Automatic billing is a joke and they cant even explain why they bill you for 2 months at a time instead of each month. Water quality near Lake Livingston is disgusting, most of time has foul odor and always has a yellow tint. I have …
They asked for a review so here it is. This water is trash compared to what we had in Austin. It tastes horrible, and we had to buy a filter for the shower because it was aggravating my husband and child’s eczema. It also kills all of the …
Worst company ever this place needs to be shut down!!! I NANNY FOR A FAMILY OF 7 2 babies and 2 teens!!customer representatives yelling at the mom worst and mean people ever!! not only did they LIE about service being shut off and tech …
Here I am in July and I am dealing billing issues again. I am setup with automatic bill pay and I am showing a late payment for June. I am still trying to figure this one out. …
Ive never seen anyone read our meter and they just guesstimate the usage, and how in the world do the know or guess how much water is going to the actual sewage line…..my husband got the restroom sinks and shower re-routed to use for …
SWWC has provided the most expensive water I have ever purchased. In addition, it has been discolored in the past and generally has a strong chlorine smell. Water in West Texas seemed cheaper and we practically lived in a desert!
Seems like we are constantly have issues with our water. No pressure, no water for several hours without any information. On top of that, we get charged a base rate,plus, being charged for the amount of water used. Seems like the water …
Have used this company for years because we are given no other choice. If you have any option, choose another instead of this group. Service is horrible. Boil water notice for months out of the year. Constant outages and aging piping. Bad customer service. Just say NO.
If I could give negative stars on this company I would!! This company is crooks they don’t send notices like they should be sent! I get a letter with 24 hour notice and no help! Never received the first notice that they were switching …
I use the Southwest Water Company for my commercial property. The ease of establishing new service and managing everything online is beyond compare. Customer service is wonderful. I contacted Soul for a couple of questions that I had. She was super sweet, very quick and helpful!
You guys are great! But do we have a choice??
Thanks for sending someone out the second day we called to fix the leak in our meter box. It cost us extra, but now that it is fixed, we look forward to our water bill going back down.
Terrible. 0 stars would be being too generous.
Water is undrinkable without being filtered first- but they upcharge for “”water …
We moved to the country 5 years ago. You should have heard the kids. They were panicked that we would not have good electric service. But contrarily, Tri-County Electric Service has been great. We have had two outages that lasted longer …
Originally I placed a request for disconnection back in January 2022 in lieu of relocation to my new home in another state. In the midst of moving several months go by and I’m thinking that my account was settled with SWWC. However, I …
This company is reactive instead of being proactive. There should be backup systems in place for things as important as water. But these people take days to get anything back up and running every time we have an outage. No parts in …
The service with this company is horrible. I got 2 bills in one month a due date a week apart. When calling asking why, they had no clue. Last week got a bill with no usage attached but still $147 for other charges. When calling customer …
Drill your own well and put in a septic system before using these people! They are one of the most expensive utility services and the least responsive in the state of Texas! …
This company charges outrageous amounts for water. The water delivered is hard as a hammer and full of large particulates. They get the water from God, but charge 1.6 cents per gallon for delivery by gravity through pipes I pay for. Nobody has been home for a month, no leaks, no sprinklers, but we “used” the same amount as last year.
If I could give zero or negative stars I would. We have lived in our house for 6 years. When we do have running water we can’t even drink it. We don’t even give it to our pets.
I usually don’t post anything negative, but, the worst customer service experience for the entire 3 months that I’ve been trying to pay my bill. No answered phone calls. No customer service email address. Website doesn’t work.
There’s about 10,000 people ready to sue this company for leaving us without water for multiple days. And before this company deletes this review, I encourage everyone to contact the Texas State Attorney General about this company.
Worst company I hope that the get discovered for the way they fail to care about their customers needs. No water here for 3 days no way to contact them their off for the Christmas holiday and there more expensive than my electricity bill …
The water is always yellow, or cloudy, or dirty after the lines have been flushed in our neighborhood. You shouldn’t have to run the water for 30 minutes to get clear water. We pay exorbitant amounts when we use more than 1000 gallons per month. Prices keep going up, quality continues to go down.
This is the worst water utility I’ve ever dealt with. You’d think they were delivering liquid gold based on their pricing. They are a for profit business whose 1% stockholders are clearly the most important beneficiaries.
Overpriced and undeserved. Water quality is terrible. We won’t drink it. Sand, sludge and “brown” water are a regular occurrence. We used ZERO water last month and our bill was still over $160. 00. Even with a sink filter the water does not taste “right”.
I thought when I saw a new name on our water bill that maybe, just maybe, the water issues would start getting “cleared” up….NOPE! For well over a week now, our water has been brown and there’s no point calling. Same people still working …
They don’t even deserve the one star. They don’t deserve to be a business. My family and I have been without water for 5 days now! We have 5 kids and 2 adults. Nothing but the runaround from the water company. They raise the price, for what? Just more money in their pockets instead of doing any maintenance or upgrades needed.
Bought house on 8/22, signed up with Southwest. Today I attempted to sign up for auto pay online. Nope, can’t do that, call us. Called their toll free and land line and after going through all of their cues was told to call back when they’re open (This was around 10 AM CST!) Hello, how do you reach this company?
I tried to call them on 3 different days. After holding for 45 minutes I got a message that they were having technical difficulties. Then I called the next day and the que kept getting longer wait times. Next day I agreed to have them …
I agree tge hardwater stains my dishes. I have to buy water to clean my crystal. And I understand the water is more expensive than elsewhere and we aren’t allowed other choices, but while I had cheaper service with BHP in Royse City, I …
How is my bill 300 dollars a month with a household of 1? I have all new plumbing. This is so wrong what you are doing given that there are no other providers in my zip code.
SWWC never fails to disappoint. I asked for service to be extended one more day to give the new owner a chance to see why water service was not staying on in his name. He called back to say all was good. However, SWWC failed to turn it off …
This utility is incable or unwilling to provide reliable service and their billing cycle is ridiculous. They post payment due mid month and you have about a week before payment is due. So they responded to my review with the same …
Sewer cost is 3x higher than any previous company Ive ever dealt with in the state. They gave us zero warning of our water being turned off on a rental property then hit us with a 6 month back billing that was nearly amounted to 10 months …
Poor customer service that hangs up on me now. Refuses to answer a billing question which I have been calling about since last week spending nearly 4-8 hrs on hold each day, and today low pressure and brown water but when I call no one else …
Horrible water company. Never mailed or emailed us any bills. Charged us $300 in a unoccupied home for one month of water (July 2022). Turned our water off without telling us after they didn’t receive payment but never once tried to call or …
Overcharged by thousands of dollars for water I never used. Do not even live at the property, so monthly usage is usually less than 2,000 gallons a month. Then you get a bill for $800 for 59,000 gallons of usage and there is no leaks …
This company should be put out of business from what the other reviews say. It’s like the phone company on Green Acres with Oliver and Lisa. Their rates are already high and I just got a notice they want to raise them more. The last two …
The don’t actually provide water to the customer over a trickle. They keep the customer on restrictions for over 20 years. They make their money on huge monthly fees before you get a drop. Nasty water has so much corrosive salt and lime …
They do not have anyone read the meter, they send multiple bills for one month all of different amounts. Will try to charge you $200+ telling you have a leak when in the next cycle your bill is $50. …
So far I have been struggling to have Southwest Water Company repair their errors in billing. They have told me they were aware of the problems and would be fixing them. 8, yes EIGHT months later, and countless calls, they still show a …
I’m developing a property and only need a meter to be installed. This is what I told the lady helping me. Long story short. They install the meter and start charging me for water. The bill was extreme for never being hooked up to a house or …
Water leaks in the neighborhood all the time. They send you an alert when the leak happens but never tell you when the leak is fixed, you find out when your water comes out of the faucets discolored. If I knew when the fix was complete I …
The water service is not very good. Half the time we loose water pressure. The water comes out white. You can smell the chlorine. I continually receive texts that water pressure will be lost cause there fixing pipes. The pipes are so old …
Though I’m going to echo a lot of customers, I still felt the need to comment. I don’t understand for the life of me how my bill could average @ $150+ when I’m the ONLY one that lives in the home. …