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3155 NW 77th Ave, Doral, FL 33122
I want to say that Windhaven is the worst company I have dealt with in my life! If I could put a negative star rating I would!!! The people that provide any rating above a star are definitely paid employees because they don’t pay the …
Completely trash, one of their policy holders totaled my car and I have been given the run around and called once. It’s been like a month and some change and talked to a representative once. No real help at all, seriously tired of not having a car and being broke for paying off the car and rental
Terrible insurance company. ONE STAR is giving one too many stars. I wrecked my car a week ago (10/17/17) and it took until yesterday (10/23/17) to finally get some information from my adjuster, Andrew Guzman. My car was deemed a total …
I absolutely hate this company !!!!!!!! I wish I could give 0 stars. The only reason I’m with this company is because it’s the only thing I can afford right now being that I’m in school full time & can’t work at the moment. So I’ve had this …
I was involved in a car accident on April 7th with someone who has Windhaven. I googled the company because I never heard of them and was terrified by the reviews however, my experience was the total opposite. Cain got in contact with me …
Their insured hit my car and totaled it. Adjuster would not give me the name of the insured under the policy even though I am allowed to have this info by Fl Law. Every time I call I am on hold a minimum of 30 minutes. It’s been almost 2 …
This is the worst insurance ever!!! My 2013 challenger srt was damaged by a customer of there’s it’s going on a month and car still in paint shop.I had a total of 3-4 adjuster just kept switching me every week to different ppl never was I …
I have been with them for 4 yrs and always pay my bill. I was involved in a car accident with a city dumpster truck and it was their fault. I made a claim and was called back 3 days later and was told I have PIP and had no coverage. It …
Had my first experience…. NOT good so far. I was told they will assign an adjuster, but cannot give me a time frame as to when. It sounded more like when they get around to it they will call me. I was told to keep calling back to …
I am an agent for Windhaven and I have had nothing but great service from them. They are easy to deal with and their customer service is great. If you can choose which customer service rep to deal with, ask for Joyce Hodge, she’s the best!
They have people answer the phones who are not only unprofessional but rude as well. I work with a law firm and have had clients call them with no response or callbacks; other insurance companies call them to work out details of accidents …
I wish i could put 0 stars. I had activated a policy with them at the dealership but in the end could not take the car. this was 4/30/2018. I cancelled the policy, because the car was never in my possession on 5/1/18 and requested they put …
This is the WORST by far insurance to have to deal with!!! As a provider helping patients, our time is valuable. Windhaven really expects you to hold on the phone for an hour the most to only help you with one claim!!! if you happen to be …
Robert Wyche was very helpful and patient. He answered every question my customer had and explained everything clearly. My customer was very pleased with the fact that his monthly payments had decreased for his next 6 month term. Great …
So almost two months ago I backed into a pole a thought it would be a simple insurance claim seeing as I have been with this sorry company for two years with full coverage!! I go to the adjuster and they explain its a total loss which I’m …
After cancelling my policy on Feb. 26, I was still billed more than $200 on my credit card two weeks later. Each time I call about getting a refund, I’m told “it will take 3-5 days” to see what’s going on with that refund, PLUS the one I …
The worst insurance possible. very unorganized. I log in and apparently they sent a cancelation notice when I have NEVER been late on a payment but when I Call they say everything is up to date. So why is it online saying that ya’ll are …
I am currently an agent and have Windhaven as one of our companies. I can say that JENNIFER ESTRADA is really fast on getting underwriting problems resolved and not only that, she goes above and beyond to help you. Really satisfied with her customer service.
One star because zero is not an option. I got rear ended by one of their insured. She got out of the car and repeatedly said that she had full coverage. We exchanged info, but I did not get a police report. I put in a claim with …
Windhaven has an extremely bad customer service. If you try to contact someone from that company over the phone, prepare at least 2 or 3 hours on standby and then not to get anything useful or solve your problem. I have a bill claim and I …
I read the reviews about this company after opening a policy in early March. I should’ve investigated before I agreed. My payment was due on 4/14/2018, and I called on 4/13 to cancel. In order to cancel, however, you have to go into your …
I just got off the phone with Abby, let me tell you that the experience was fenomenal! She was very proactive and sounded excited to help us as agents. Not too many underwriters make us feel as Abby with her outgoing, honest, and educative …
Tracy is a blessing to your company. She went out of her way to make sure I had what I needed and offered me to email her directly for any future needs! That just doesn’t happen anymore these days-she truly WANTED to provide great assistance!
I was pregnant and with my family of 4 when one of their clients rear ended us the night before thanksgiving. I went to the hospital that night with contractions every two minutes and would not be discharged until they stopped because i was …
Horrible customer service.
I have had my windshield cracked and my adjuster contacted me rapidly. Then once I spoke with a windshield repair company; the company nor I can get in contact …
Woah. This insurance company is the worst. I don’t understand how they can legally be in business. One of their clients hit my car, it was clearly his fault, he got he ticket. This happened February 24. It is now March 23rd and I have still …
The worst insurance company EVER. Ya’ll better hope you don’t get into an accident with a Windhaven policy holder because first off, you wont get anyone on the line to help and you wont know when you will receive your check. I have been at …
Been having an ongoing problem with my policy. After many failed attempts to contact my agent, finally reached Lisette Arroyo at Windhaven. She was fabuluos!!!! Showed me how to resolve the situation. Was empathetic and totally professional. A credit to her employer.
Customer service is horrible it took me 20 min and 3 different numbers to speak with somebody. When i signed up with the insurance i was quoted a price that i was ok with. Once i started to receive my mail i showed that my payments were …
My experience today with my representative Joyce H. was great. I was having trouble getting a duplicate insurance card by email. She stayed on the line wit me until I received it at an alternate email address. Thanks for the great customer service Joyce.
Got hit over a week ago by one of their drivers. The adjuster has not returned ,my call yet and when I follow the prompts to ask if they are EVER gonna come fix my cars….. rings with no answer….. Will not offer rental either. HORRIBLE …
This company sucks… I hope no one ever has an accident with these people. Adjusters are ghosts… The office manager won’t talk to you, he’s always too busy. I have been calling about a claim for two months and despite having names and …
This company showed their true colors with a system error on THEIR END .They went into my account 2 months in a row and took 3x the amount for my premium . After accumulated fees from my bank due to their system error ,they sent me Out a …
I always encounter a great experience when contacting Windhaven’s customer service department. Ashley Sheppard is by far the BEST AGENT Windhaven has ! She always helps me solve the most complicated issues for our clients . I would like to …
Gonna call the better business bureau! This is the worst insurance company ever! Car been sitting in the shop for over a month! WINDHAVEN now doesn’t wants us to pay part of cost to fix when our deductible is only $500! You can’t get anyone on the phone and employees are rude and don’t return your calls! Such a hassle! Worse EVER!!!!!
Worst Insurance company ever. Got hit by someone who is covered by Windhaven. They are so slow in processing the claim. Following up with them regarding my claim has been difficult experience. Today, all of a sudden, they rejected my claim …
Had an accident with Their insured who hit me head on and left the scene of an accident a month ago. They accepted liability in writing. Still no followup and when you call them they State we will call you same day if before 2pm and if not …
Worst Insurance that I ever know. I am not responsible for the crash. I have a good insurance but if I use mine it’s going to increase.The accident was on January 2 and We are still waiting for the answer to fix Our car.Today We have to …
Estrella insurance is my insurance provider that I went to for trying to get quotes on different insurance companies. I have been with windhaven insurance company for two years and I decided to change insurance company because windhaven …
Would rate them a zero if I could. So I was in an accident where I rear ended somebody 3 years ago and I provided my insurance at the time. But I just got a letter from state of Florida saying it was not handled. So now my license is …
I had a horrible experience with this so called “insurance company”. I had an accident in April 2016. These people said I would see and talk to an adjuster. I saw no one. They did not pay the tow bill nor did they pay to have my truck …
Let me start by saying that I was hit by one of their insurer back in November 2017 and it is now February 2018 and I’m still going back and forth with them. This is literally one of the worst insurance companies I have ever heard of. The …
In the beginning after my accident was sorta difficult. It took me to call them more than 3 times a day to get a hold of somebody. It’s been over a month since my claim has been made and I am waiting on my appraisal. I have tried to …
WORST customer service I’ve ever encountered. This company is morally bankrupt and operates with zero consideration for their customers. I’ve worked in insurance as a licensed agent for over 22 yrs. I now work for a dealership. In this …
Don’t waist ur time with this insurance, this is by far the worst insurance i have ever dealt with, is been 2 months since a wind Heaven policy holder crashed my car, and is till this day that i haven’t been able to fixt my car, they are a …
Today I contacted the customer service department and had the pleasure of speaking with Crystal. Ms Crystal was very professional, courteous, and got straight to the point! I appreciate her confidence and ability to answer my questions …
I wouldn’t even give them any stars. It has been almost 2 months since I was in a car accident and was covered by them. I have still not been able to get my car and my car is still in the process of being fixed. They gave my mechanic a hard …
It’s been 10 days since I’ve reported my accident with them. I’ve given them my estimate, as well as the police report and have called multiple times. i haven’t heard from my adjuster in 4 days and that’s because I called him. When I …
Do not by any circumstances get this insurance company. The few 5 star reviews are all fake I can guarantee you that for sure.
I been in an accident and it is been a month already no answers and extremely …
This company have the worst customer service I’ve ever seen. When you call them their voice automated system just repeat their menu options over & over. I called to discuss something about my bill and for 20 mins I could not get hold of an …
called about a reinstatement for a cancellation on a policy that had been paid in full. first rep i spoke to advised the insured had to pay some fees that were never calculated in the paid in full amount ( this was wrong information ). …
I’d leave 0 stars if I could. This place feels like an insurance scam if I’ve ever seen one. …
They sent me a letter saying that they are cancelling my policy because of non payment even though they are set up for auto pay, so I called and cancelled my policy with them because you can’t be sure you have insurance like that. So for 2 …
I had some questions about the policy when the endorsement came and I was fortunate enough to get Jennifer Estrada. She explained everything in layman’s terms. I was also concerned about the state’s SR22 requirements and she explained …
I’m pretty sure all the 5 star reviews are FAKE, being that they have as much 5 star reviews as they do ONE star, FOH. Secondly, look how the comments are just a name in cap letters .. soooo fake anyways, my freaking insurance agent with a …
If there was a minus 1 that is the rating I would give this company. They are horrid. Unprofessional at all levels. Deceitful. This has been the most frustrating experience I have ever had with any company. I was told to shut up, I was hung …
Tilly Reed has great 5 star customer service. I take pride in 5 star service within being persistent,passionate and positive. I found all of these great aspects in Tilly Reed. She went above and beyond to assist with my needs. She reminds …
Let’s just say I will be having an attorney contact their legal department ( since no one answers) in regards to some questionable ethics that are practiced in this company. Nothing but a headache since day 1. I should have steered away …
One word to describe this company…HORRIBLE! !!!!!!! I would give a negative 5 stars if I could. They made me wait over 30 days just to deny my claim from an accident that was clearly not my fault and was also stated in the police …
I am so impressed by the level of professionalism I received from Amisaday Martinez! She was very knowledgeable, courteous, and attentive. Her customer service skills were very impressive. Keep up the good work and the enthusiasm! I wish I received this kind of service more often! Thank you!
The representative who assisted me (Amisaday Martinez) was a responsible, kind and professional person. I have called several times and this person was the only one who could explain to me with all the detailed information what was …
I would give Windhaven 0 stars if I could, its a huge scam. What a joke. Their client totaled my car on July 6, 2018. They never offered me a rental, it took them over three weeks to pick my totaled car up from impound, they assigned my …
THIS company Is Terrible.I got into a wreck with one of THEIR policy holders and reported it ASAP after he gave me his information.It has Now been over a MONTH of false promises,including an inspection from the Adjuster Daniel Rodriguez & …
One of their policy holders hit my daughter on 5/17/18. He hit her car so hard he pushed her car up and on to the medium strip as to where both her drivers side tires were up on the medium strip, AND he hit her front right wheel well so …
If you are hit by someone with Wind Haven get a lawyer. I’m an accident injury lawyer in Texas. My clients were injured by someone who was driving a vehicle insured by Wind Haven. The Wind Haven adjuster was the worst I’ve ever had to …
Wish there was a way to select ZERO stars! I am currently having to deal with Windhaven Insurance because one of their drivers, whom they now say was conveniently UNINSURED, hit me. They DO NOT answer voice mails/return calls. They DO NOT …
Worst insurance company I’ve ever dealt with! Called for a week straight to get someone to represent me in court and they say they’ll call me back but literally will not! How this company is even in business is beyond me anyone that gave …
I was in a car accident with one of their policy holders on October 26th and still have not made any progress on the claim. The policy holder caused the accident and Windhaven has stated they accept 100% liability but additional information …
UNPROFESSIONAL ADJUSTERS! I was forced to do business with this company due to their driving hitting me.l Their adjusters are rude and very low class. I was attended by Yeximara Mora who was horrible to work with from the start. I have made it a point to report her to her company as she was so rude and unprofessional.
They constantly raise rates when no other insurance company is. I finally had enough after a year and a half and changed insurance companies. I called them and filled out the forms to stop them from taking money out of my account that I was …
They do not deserve to receive not even a star for this review. This is the worst company ever, their customer service is a joke and don’t even get me started about their adjuster. They take forever to return a simple phone call. I have …
Excellent customer service. Ashley Sheppard was the representative whom attended me and she was professional, detailed and pleasant at all times. Ashley went beyond her duties today to attend me as the customer. It was amazing to have this attention, Ashley is all around awesome! Thank you! YRua
I wish there was an options for no stars! this is by far the worst insurance company I have ever dealt with in regards to a claim. I was put on hold for over 20 minutes while Claims representative Belkis Fernandez. spoke with her …
I honestly wish I could give them 0 stars. WORST experience of my life. There is no communication within the company on how things should properly be done. Spent over a week trying to cancel my policy because every day there was a different …
One of the worst auto insurances ever.. they definitely give you the run around if anything happens to your car or if you want to cancel your policy it’s been two weeks since I’ve cancelled my policy and I have call my bank on them. They …
I just got off the phone with Tracy, let me tell you that the experience was fenomenal! She was very proactive and sounded excited to help us as agents. Not too many underwriters make us feel as Tracy with her outgoing, honest, and …
I think this is probably the most frustrating experience I’ve ever had!! Their policy holder reversed into my car told the officer it was his fault on may 29th 2018 i filed the claim gave all my information and it is now June 29th 2018 and …
If you’ve been in a accident with someone who has insurance through windhaven be prepared to be put through hell and if you are looking to get insurance through them I highly recommend finding a different insurance company. Voice mail says …
I should have went with my gut feeling after reading the reviews, but I decided to try my luck with this company anyway. I’m definitely regretting it to say the least. I obtained insurance on 3/19/2018 & was quoted $166.00. I logged into my …
I was rear ended by a Windhaven insured driver. I gave 3 stars instead of 4 because although everyone I interacted with at Windhaven was pleasant and informative, it was impossible to reach them by phone. They do respond more quickly by …
I am a Windhaven policy holder and up until my accident, I didn’t have anything negative to say about them. I was hit by a drunk driver last month and I have yet to hear from anyone. My car is totaled and I was renting cars until I just …
What more do I need to say other than Jennifer was fabulous, patient and very polite. She took the time to answer all of my questions and help me with any other concerns I had. I recommend Jennifer to anyone looking to have great affordable insurance.
Had insurance through windhaven for a month , second month i tried calling to make my payment was told my policy was cancelled so i went to my agnet and was told they were being liquified. I put another down payment on anoyhe policy with …
Only had them for 2 weeks and I’m already canceling, this has got to be the worse insurance company. Got a letter of intent to cancel when my first payment wasn’t even due, and a letter requesting motor vehicle record, why? the worse …
Today was the best customer service experience I’ve received in years. Tracey was so kind and helpful, she went above and beyond in helping me with my insurance issues. Awesome personality, I hope she paid well.
Worst Insurance Company ever! I had a Fl policy with Windhaven. My daughter and I signed up with them before doing our research (bad idea). Windhaven actually took my monthly payment out of my account and turned around and cancelled my …
Top worst insurance company. Can’t wait for the day that this company goes under. It’s only a matter of time and from my understanding its already in the works. If you have any type of policy with this company I advise you to cancel or not renew.
I work for an independent agency and I called Windhaven with a billing situation. Tracy worked with me and she was absolutely wonderful. She answered every question that I had and explained the billing to make it very understandable when I …
This is by far the WORST insurance company I have ever had. It literally took me an hour to get a hold of a representative. I called to file a claim about my vehicle being totaled and she had the nerve to turn around and say “well, why are …
Ive noticed these reviews either get 5 stars for the same 1 employee that seems to be doing a good job or 1 star for doing the run around. i give it a 1 star for the run around. waited over a month before any paper work was processed …
***BEWARE*** By far the worst insurance company I’ve dealt with. They do not pay to have your vehicle brought back to pre-loss condition. They promise to reimburse you for rental and never pay the total invoice. A typical 5 day repair will …
I contacted Windhaven and i was assisted by Tilly. This lady was very polite, efficient and helpful. As far as windhaven, I am a new customer. I did a quote online and i was given the best price of any other company. Progressive quoted one …
A fast quote, really? They want way too much personal information that has nothing whatsoever to do with how much THEIR insurance rates are. There are pages of them in fact. Some of those kinds of questions may be necessary later if you …
Hello Anita ,
If you can fill out the survey and mention my name with the great service I’ve …
Worse customer service experience….I called to file a claim against their policy holder and had to call back 4 times because they kept transferring me and telling me I had to speak to customer service but there was NO OPTION for customer …
I can’t speak for others, but being an accident victim from one of their insured, they do not take very good care of you. I got rear ended by one of their insured. …
This is the worst car insurance ever. I always paid my installments on time, but only once I forgot to pay one of my installments on time and 5 days after that my policy was canceled, while I did not receive any installment payment …
This place is a joke. They make everything so complicating for no reason. EVERYTHING (any changes to your policy/ cancelling policy) has to be done through “your agent” even though when you get notices in the mail it says, at the very …
I have never dealt with such a horrible company in my life, this goes for every single business I have ever encountered, I have NEVER dealt with such unprofessionalism and rudeness as this. I am considering contacting the Florida Better …
It has been 1 month since my accident. Windhaven does not know how to return a call. Disappointing to say the least. The payment is no where near what it is going to cost to fix the car. Would love to hear from your company as my auto body shop and I have called numerous times.
I have been trying to cancel my policy with Windhaven for a month now. I found a company with cheaper insurance (Progressive.) I sent in the paper work (Cancellation Request/ Policy release form)and proof of my new insurance (4/11/18). I …
Its one of the worst insurance company you can get! They only want to pay for this repair $2299.69 including parts. its been 30 days and still cant start the work for unpaid balance . Call several times, email several time and no response. …
Poor customer service. Been trying to obtain letters from them for over a week. Phone wait times to reach a customer service is always ridiculous. You can be waiting 200 minutes! I never heard no company give a wait time of 200 minutes. I …
I am most pleased with the service I received. I was able to work with Carolyn Lang at the Texas location. She was very compassionate and attentive to my needs. She was the perfect example of customer service. I hope that Windhaven realizes her value to their company.
If you see any good reviews, bet your bottom dollar that they either work in the company or were compensated to do so. This is by far the worst company that could insure you, they don’t even insure you, they just take your money and when …
This is absolutely THE WORST insurance company EVER. I was involved in an accident with someone who was insured by WindHaven, and it was the most complicated, and time consuming thing trying to get in contact with someone at the company. …
Although I hear a lot of negativity about this company I have to say that as a customer for two years I really never had a problem earlier this month I was recently involved in a car accident a taxi cab hit me from the side and try to run. …
You get what you pay for horrible, going on four months paying a car I don’t use terrible mistake.at this point I don’t even know what else to do. No adjuster seems to answer no one ever calls back . An adjuster Tried to get me to sign over …
My name is Johnson Dore and I’m pretty sure this isn’t going to sound surprising. Got into a accident with one of their policy holders about a month ago and after countless calls and voicemails I haven’t received any call backs at all. My …
keila was very helpful. i really appreciate her . she was nice and efficient. very understanding helpful and just overall great customer service. windhaven company also is a very helpful company in helping with your car insurance policy. …
As an agent/producer, this system is very easy to quote and write. I loved working with Samantha today. She was very helpful and friendly. I’ve dealt with MANY CSRs and She’s a keeper! This company has fantastic rates and great customer service. (: Thank you!
I just called Windhaven to cancel my policy. Fernando Jimenez took great care of me. He guided me through the whole process and was very professional and courteous. Even though I was a Windhaven customer for a very short time, I got a good deal with them and didn’t have bad customer service experience.
Absolutely the WORST customer service I have ever dealt with!!!!!! Since I filed the claim due to the negligence of one of their policy holders, The person who initially put the info in failed to submit it. I called two weeks later and …
*Update- I previously indicated that I was happy with this company. I’ve since changed my mind. I requested 4 times to have a fax sent to the DMV to clear an error off of my driving record because my insurance wasn’t reported correctly, but …
I am an insurance agent and we are supposed to work with Windhaven and pleased and service our customers. Their customer service is the worst ever!! Leo and Sierra are just there to warm up a chair and answer you with smart remarks instead …
If I could leave 0 stars I would. This is the worst insurance company EVER. I used to have Geico but I had switched to them last year. I got into a car accident and nobody has gotten in contact with me since I have the adjusters name, phone …
Worse insurance company ever! HORRIBLE CUSTOMER SERVICE. The reps are extremely rude. Filed a claim two weeks ago for a crack in the windshield. Had to call four times before someone decided to call me back about my claim. They scheduled an …
(I wish I can rate this as ZERO stars)
I was in a accident with one their insured drivers, the begging of August. The customer service is horrible everyone that I have spoken with is incompetent. I …
This is the biggest joke of a company i was rear ended the other drivers fault they said my car was totalled this is febuary. 11th so i put a claim in with windhaven they told me to take it to a certain shop witch i did as of march 19th the …
Terrible company. On their website it is posted “Your claims are fast-tracked with estimates received in many cases in just a few hours”. But when I called them they said you have wait 24-48 hours just to assign adjuster. And after that he …
Crystal Henley was awesome! She knew exactly what to do, and solved
my issues quite quickly. I was very upset dealing with my insurance agent
at insurance direct yesterday. For some reason none of my questions were …
Wish I could put zero stars smh I hate for anyone to get hit with one of their policy holders! It’s been almost 2 weeks car hasn’t been appraised! They are Hard to get in contact with. They treat you like you’re the scam artist my car was …
They’re lucky they even get a one star. ZERO STARS whatsoever.. worse insurance company ever… had to wait 3 months to get my check from my car, not to mention was totaled, it was a lost case and the insurance they only payed me $4000 for …
Every single time I call, I am on hold for 45 minutes before someone answers. If you can actually get someone to pick up the phone, this would be a good company. I am so sick and tired of having to wait almost an hour to speak to someone …
The reviews on here are accurate. I was in an accident with one of their policy holders, it’s been 3 weeks and no contact. Left messages for the adjusters still nothing. I did receive a letter from them advising they attempted to contact me …
Do not want to see how a claim would be handled.
Too many mistakes, nonprofessional agents and no supervisors or corporate to help. Unorganized, got the policy through a second company, I have to deal with …
If you have the misfortune of getting hit by one of their customers well good luck. They took forever to send me a check, barely gave me enough to find a rental car, did not cover all costs of painting claiming it was unusual to wet sand …
Worst insurance company ever. I paid my deductible to the workshop after I had an accident and i was getting for it to get refunded 4 months after the accident I had to call the insured company for them to tell me that windhaven had receive …
I had WindHaven Insurance for six and half years and soon as I get into my first car accident. They turned into a horrible insurance company. They have very rude and poorly costumer service. They (Gonzalo Garcia and some lady) never return …
Jennifer was amazing she was the best help I ever had!!! Very patient ,sweet, funny just all around great! I wish she had a direct number I can reach her in the future! Great job keep up the good work😊 …
This is a Horrible Insurance Company!!!!!! My car got rear ended by one of windhaven’s policy holders. My car has been in the body shop for almost a month now, we have been having problems with them giving my body shop the supplement to do …
All I can say is this company is terrible. I was rear ended by one of their policy holders, I have my car in to get a simple bumper repair, the repair shop has my cars repairs complete, but are waiting on this company to release the …
Completely frustrated with this insurance company. My daughter was over visiting us one evening. We don’t have a big driveway so she parked in the street. I had to leave quickly and own a large truck. I didn’t realize she was on the side of …
Seems as if all the negative reviews I’ve read so far are absolutely True. I’ve been waiting a week for my vehicle to be picked up. So I’m sure it’ll probably take 2 months to get it appraised. I’ve emailed and called not even a reply from my adjuster. Definitely dropping windhaven!
These Customer Service Representatives are truly Amazing…. Any company/corporation is only as Good as the People who actually do the hard tidious work behind the scenes everyday. Ariana Williams and the young lady with the soothing and …
I canceled my insurance end of July, they’ve taken both August and September from my account. Yesterday I received renewal paper work, for a little over $400.00. …
They are one of the worst company’s to ever deal with. I wish no one get hit by a Windhaven insurer. No one answers the phone or emails! And looks like I won’t be getting my car back for who knows how long since they won’t call them back by …
Had a range of price quotes on insurance for our cars, best quote by far was Windhaven, made everyone else’s quote look obscenely over-priced. Every time that I have called or thru their convenient chat online, like just now with Andy, I …
Today I had a billing concern. I called and I was pleasantly surprised that they were there on Saturday. Rarely do you get to speak with a live person. I spoke with Jennifer, she was great, she answered all my questions quickly with ease . I wish all customer service calls went this well.👍👍👍 …
If I could leave 0 stars I would. Over a year a go was in an accident in which I didn’t even receive the appropriate amount. A year later I am still attempting to resolve the situation, finally seem to be getting somewhere and my settlement …
I did have to wait a slightly longer hold period, but once the representative Jennifer Estrada was on the line she helped me quickly resolve my concern. Absolute A1 customer service, coming from someone who works customer service …
Great! Rates plus benefits! My underwriter Abdiel was awesome! So informative and helpful. He was through and proficient in a timely manner. Awesome speaking voice. Customer service REP Claudia was also very attentive with making sure my …
I have had the worst experience with Windhaven. I am not insured with them but was in an accident with someone who is. I emailed that omsbudsman email address that they have referred all the other people to complaining about their …
Horrible. Wish I could give them a zero. They don’t understand customer service. Their phones don’t work and they’ll try to blame it on your connection. When actually filling a claim-they yell and shout at you. They avoid giving you the …
I called in to Customer Service to get assistance with a new policy for an insured. The underwriter I spoke with was Caci E. She was very professional, knowledgeable and was patient in listening to my concerns. I appreciated that she …
This insurance is the worst company in the world! In January I was run into by a Mexican woman insured by them, supposedly. After finally getting in touch with them, in September, they offered me a settlement, but they sent it to me from …
I have been attempting to get my car fix through Windhaven. No one has answers for me my car has been in the shop for 16 days now. I called today and Joan proceeded to repeat the same script back to me. She was rude by overtalking me and …
I work for an independent agency and I called Windhaven with a billing situation. Tracy worked with me and she was absolutely wonderful. She answered every question that I had and worked with me to try and get the client the best possible …
Windhaven insurance is a terrible insurance agency and you should reconsider a different company entirely. I got into a very small side swipe accident with a Windhaven policy holder, and it was the most unprofessional experience I have ever …
With the Holiday rush it completely slipped my mind to pay my insurance, when I did remember it was more than a week later and they’d just started a new system change so my info was not recognized online. Upon calling them I was relieved …
This company is horrible. Fortunately I do not carry this insurance, but I got hit by a driver that has this insurance. I have an active claim with them and the first issue I had was it took them days to even assign an adjuster to answer …
I was hit by a windhaven policy holder. They move very slow, and seem not to care about the inconvenience of others. I have called and left messages, and just feel brush off. I want to be updated about my car every step of the way. They …
I have had Windhaven for almost a year now. I have had some agents that weren’t knowledgeable and some that were amazing like Jennifer Estrada! I was having an issue that I thought couldn’t be solved since I had called previously about it. …
Was angry with Windhaven today for over charging me for the second month in a row. Irene Hall really went out of her way to assist me and make sure that my transaction was processed and refunded today. She stayed on the phone with me while …
I would give them -11 star rating if there was one. Got my car totalled by one of their clients that i use for delivering. I am an independent contractor for doordash and that is how I make money. They wont be professional on the phone, …
About 2 years ago Windhaven was my go to insurance company BUT today I experienced the worst agents ever. Martinez Group Holdings LLC I spoke with Shaira V. She took all my PERSONAL informations within the first 3 mins of the call long …
Probably the worst insurance company I’ve ever dealt with. Last month I was rear ended by a guy with Windhaven. He was a reasonable person. Can’t say the same for his insurance. …
It has been well over 40 days now!!! If I dont get through and nothing is done soon, I will be in contact with the Insurance Commissioner and file a complaint along with contacting the Attorney General of Florida or either the Better Business Bureau. I will keep calling until I get results that I need.
The worst insurance company I’ve ever dealt with. Cancelled my insurance without any notice, I basically got robbed by this company! I paid over $700 for them to cancel my insurance and then when I got a refund it was only $175.. out of …
Shirley Fernandez helped me out today. I was trying to add a 2020 Toyota to a policy and the windward program wouldn’t recognize the vin#. I felt so RELIEVED when she was able to override on her end and help us out with this customer if …
Communication is awful. I have tried to text my local agent on numerous occasions and she does not respond. I have tried to use the online chat several times and each time it either puts me on a 30-an hour wait (yes I waited that long) or …
Customer service was really great! I called this morning to find out the process for canceling insurance, Keila Mejia was very courteous the entire time even tough I was calling to cancel. She was very friendly and helpful; best customer service I’ve ever received. Kudos!
This company is completely worthless, Their client hit my car, and they
refused to provide me any help finding his information even though I had
the Client phone number and address. They could just call the number speak to …
I called for a number of reasons today and had the pleasure of speaking with Keila M. She was great! On top of being very professional and knowledgeable she was extremely pleasant and took care of all my needs. If there were an option to …
I wish I could give them zero stars. I’ve been trying to file a claim with the company for WEEKS and I left a message stating what days and times that are best to reach me and they only call during times I did not list. My adjuster is …
They are the worst company to deal with on any level of dealings! I have been a victim of one of their insurance holders hitting me and them denying my claim on the last day they were legally allowed to give me a decision. Now, I’m stuck …
I called Windhaven Insurance to have a client matter resolved, and the agent who I conversed with was very accommodating, assuring, patient and understanding. Her professional and astute approach was rewarding. At the close of the call, I …
Very disappointed with their service . I filed my claim 10 days ago but they failed to give me even an estimate. Appraisal department is the worst. I have contacted with them , they told me they don’t the time frame of appraisal. …
If i could give it 0 stars i would!!! WORST insurance ever i was involved in a accident with a policy holder of this insurance and i by far have had the worst most stressful 4 months of my life. A adjuster never came out to look at my car …
About two weeks ago, some stupid lady ran a stop sign and caused the accident. She left my entire front car destroyed. She was the one who was at fault but her insurance refuses to pay up. First of all, their customer service is terrible …
Horrible service, will always tell you that they will call back and they never will. They just push as much numbers as they can. One of my payments didn’t show up on their systems and they cancelled my insurance. Then they tried to charge …
I just chatted with Andy (he is part of the Windhaven insurance staff) to correct a problem with my car insurance´s bill, and let me tell you it was a very good experience. People like Andy can put the company in an excellent position. He is kind and reliable. Thank you!
Do NOT go with them! They are a scam! Sent me multiple letters saying my insurance was being cancelled on the 5th and I had already paid in full. Will not return my calls or emails to get a refund for the remainder. You think you’re getting a good deal but when any little thing happens you will wish you were with a different company.
They wouldn’t send a letter of experience so I could get insurance for half the price . So, I had to keep paying their outrageous prices. They lied and said they did, but, I did an email search and of course they never did. It was just to …
Absolutely terrible insurance company! It has been over 2 weeks since a claim was filed and I can’t even get in contact with my representative for an accident where I was rear ended by a Windhaven policy holder. This is absolutely …
This is the worst insurance company you will ever have the misfortune of dealing with. Customer service is abysmal. Flavia Flores, my adjuster, called me exactly twice after my accident, both times during work hours and I was unable to …
Yes the prices are good! but the customer service sucks, i just got into an accident and i wasn’t even at fault for anything. They take for ever to get back to you it seem like they dont even care. you can tell these people are only doing …
HORRIBLE!!!!!!! This company is a joke!, My agency saw that they were giving me a price for insurance and I took it for 6 months. I paid in full 2 months later they send me a cancellation letter saying I owed payments for the next couple of …
Worst customer service ever. I have never experienced an insurance company that you have to wait almost an hour to get in contact with someone. I also was in an accident and it’s been over two weeks and still have yet to be contacted by an …
absolutely awful. i honestly don’t even understand how this company gets away with what they do. phones are rarely answered, and when they are the staff is extremely rude and manipulative. that is IF you get through to someone, most of the …
My experience with Windhaven has been extremely easy, they have representatives that assist you every step of way. They’re all polite, and concerned about your issues. There’s one in particular though her name’s Joy, Joy has been a great …
I was getting my car inspected and didn’t have my proof of insurance. I called Windhaven; and, within 5 minutes, they sent me my declaration even though I didn’t even know my policy number. The employee was exceptionally nice and I’m thrilled to know their customer service is so great.
They are the worst with refunds and customer service. I canceled my policy on 5/22/2015. It is now 7/20/15 and I still have not received my refund. I called to give them the correct mailing address before the refund was even issued and they …
I was very pleased with the EXCEPTIONAL service that Ms. Tilly A. Reed provided me with. She is very polite, kind, positive & helpful. I love that she was very attentive when I was explaining my situation & she kindly took the time to …
Jennifer Estrada was amazing with her customer service, so sweet and attentive. I have been requesting a letter of experience for over over 2 weeks and never received it and everyone else was so rude. Thank you so much Jennifer. You’re amazing!
I was involved in a car accident on November, from that month I am receiving several calling with the same message: Apply to your own insurance, we do not have money! This company sells car insurance and them, they do not pay the claims ! I …
ZERO stars!!! DO NOT PURCHASE THIS INSURANCE. WORSE EXPERIENCE EVER. Its been days since my accident. Hit and run. Windhaven will not provide a rental unless my car is in the shop but days later they have not even called me to look at …
Extremely horrible company. I was hit by someone insured by windhaven and by reading these reviews I know I’m gonna wait forever to have my car fixed. First time I called to file the claim, I could not understand the agent and when I asked …
Worst customer service I have ever dealt with and can’t ever get in contact with the adjuster. Had an accident that was clearly not my fault and was told so by my adjuster and they still wrote it as my fault. Policy was on auto pay and at …
Good luck getting a claim paid in a timely manner from this company. Their insured allowed an unlicensed driver to use their car, who rear ended me, and I had to jump through hoops to get my car repaired because the insured didn’t contact …
I’m actually surprised this place is allowed to advertise themselves as a reputable insurance company. They are horribly unprofessional. I contacted them about a claim in which their policy holder was involved. It’s been 22Days and they …
An absolutely horrible experience. My girlfriend and I have been attempting to get ahold of the company to get answers in regards to her car, which was totaled, and they rarely answer the phone and when they do it’s after hours on hold. Our …
If I could leave negative stars I would. Was rearended by one of their “insured” a monrh ago and from the moment i filed its been a battle… Even the adjuster said they would be hard to deal with… Slow to act and once they did I was …
My girlfriend crashed her car on Monday, April 29 and today it’s Thursday, May 15 and they still do not approve the repair of her car.
She has a full cover policy which is not cheap, She pays the monthly fee on time …
Whats the point of full coverage if you are not going to pay your clients or give them any sense of security . …
On June 17 my wife car was stolen from her work parking lot, for the past 9 years we had this insurance with no accident, no tickets and paid every month on time. After all investigations and speak under oath like we are criminals they are …
I was hit by one of their insured. It took them five weeks to declare my car a total loss. The car booked for $3,500 according to every reputable source, yet they only valued it at $1900. On top of that, they shorted me $300 in the …
This company has got to be one of the worst insurance companies still around. No one ever answers the phone to help you with your problem
They don’t return calls in a meaningful time. The staff is built by liars. Stay …
Worst insurance policy I’ve ever had. Cancelled my policy after i made my payment on time. Took my money cancelled my policy. After i call them to find out what’s going on i was put on the phone with a 3 year old that told me she didn’t …
Jennifer Estrada was awesome and tried to go above and beyond to help. She was very patient and guided me through the quote process. The reason that I did not give the five stars was because the issue that occurred with my client as a …
Had a very nice , sweet , patient agent named Jennifer Estrada. She stayed in contact with me until my issue was solved. Great customer service skills Mrs Jennifer Estrada!!!!!!!!! Your supervisor trained you very well , she assured me that …
They suck!! Got into an accident on 6/27/19, with one of their policy holders. let’s just say i’m still waiting for them to have their inspector contact me. My claims adjuster(grace ext. 8198) her voicemail she claims ” she’s the best to …
Tilly Reed was very nice and understanding. She took her time to explain everything to me regarding my payments. Answer all of my questions. The wait time for the call wasn’t long at all which was a good thing as well. I am fully satisfied with my experience with her.
I have an active claim with them as I was rear-ended by one of their covered drivers. This has been the single worst experience I have ever had working with an insurance company. I have called them 4 times since the accident I have yet to …
Worst company ever. It’s been close to two months next week since my accident, and I have yet to get a call back with an update for an “approval” after their voice mail says “they promise” they will contact you before the end of the day if …
HORRIBLE!!!!!!! Second time that I renew my insurance and they charged my account 4 times on a 3 week period!! All of this after the “automatic payments” were taken off. One of their representatives didn’t even know what to say and she …
When I called Windhaven insurance I was in a panic because I didn’t have proof of my prior insurance coverage with them but the agent Monique took really good care of me. Monique put me at ease by going above and beyond taking care of my needs. She was awesome. There should be more agents like her in customer service.
By far the worst insurance company I have dealt with. Over 4 months after I filed my claim for property damage, my claim has yet to be resolved. They will come up with any excuse possible to avoid accepting any liability and having to pay. …
If I could give them 0 stars I would. I have never been treated so poorly as a customer as I have been since I was hit by someone with Windhaven insurance. They are currently holding my car hostage in the shop as their estimate was entirely …
The absolute worst company ever to deal with!! They can’t be bothered with filing claims against their insurance. Don’t hold your breath waiting for a call from them. They could even less if your injured in the accident by one of their …
THIS BY FAR HAS BEEN THE WORST EXPERIENCE I HAVE EVER HAD WITH A COMPANY. I wish I would have read these reviews prior to entering into a policy with them.Customer service does not exist within this company. I have experienced 2 separate …
DO NOT USE THIS COMPANY!!! GARBAGE COMPANY ANY GOOD REVIEWS COME FROM EMPLOYEES!!!!! I WISH I COULD GIVE MINUS STARS! …
How is it that 17 days after an accident there is still no word on whether my car is totalled or will be repairable? The worst customer service I have ever experienced. Jonathan Dawson is the assigned adjuster to my claim; I called him last …
They gave me a good quote but you get what you paid for. The rear tire got burst out and took off the rear bumper. It’s been over 3 weeks and they don’t have an estimate for body shop. The body shop can’t start repairing my car without the …
GARBAGE. Thank god I never had an accident under their policy because they are garbage. You literally can’t get anyone to help you. Anyone who gives this company a good review is being paid or they are being held at gunpoint. How they’re …
I have a claim with one of their customers They were extremely hard to contact and refused to communicate by email. Probably because they don’t want records of their obviously fraudulent practices. They finally contacted me to schedule a …
Just got off the phone with Tracy and she was wonderful! She listened to the problems I had with other customer care associates and did her best to fix them. She took off my late fee and looked into more discounts for me without me having …
I have been with Windhaven for over a year and have always been treated excellent anytime soon have called regarding my policy. Jennifer Estrada made sure I hung up smiling as she promptly helped me with my query! Jennifer gave excellent customer service and went above and beyond to make sure everything was taken care of for me!
They are the worst company I ever had to deal with. They only want to pay 70% of a claim that their client was 100% responsible for. He ran a red light and totaled my vehicle. I was told by Alex Cruz the claims agent that I should’ve looked …
This insurance company should be shut down by the commission. I’ve been waiting 3 weeks for information about my non at fault claim and 50 phone calls later nobody has ever contacted me. On top of that they took a cash payment at the …
Worst car insurance company, the adjusters are very rude and slow. They do not call back and are not helpful. I don’t know how this company has not been shut down yet. Do not consider getting this car insurance and if you where hit by …
I recently had a terrible experience with regard to my bank account due to it being automatically withdrawn from without my permission and when I contacted Windhaven I was told the agent is the person I needed to speak with regarding this …
This is the worst insurance company I’ve ever dealt with. Their adjusters never call you back. They keep you on hold for 30 to 45 minutes. If lucky not to be disconnected and to speak to someone , there’s no Sense of urgency to resolve …
They’re horrible. I filed a claim about windshield a month ago and I have to wait for the adjuster Kristen to be available. The only ones who you can deal with is the phone operators who don’t know a damn thing! They cancelled my claim a …
Awesome & Wow is what I can say about the customer service experience I received from Tracy. Tracy went out of her way to help me with my client policy issue and did everything to ensure my client needs were met and my customer was …
My experience with This company has been awful. It was a hassle from the beginning. There was an issue with my policy and they needed more documents from me two weeks after signing up for auto insurance. Instead of calling me to request …
Do NOT. I repeat do NOT purchase car insurance from this company!!! I purchased a policy from Windhaven 2 years ago. I couldn’t afford the quotes I was getting from major insurance companies because my age and driving record were less than …
I wish I could give 0 stars because this insurance company is horrible overall so on today my tire blew out so I call them , the dispatcher claims she don’t see my policy and I specifically asked for an tow truck from the beginning but they …
If I could give 0 Stars I would. First you wait on hold 1-3 hours before speaking to someone then each person you speak to gives you completely different information not to mention some of them are very rude. They take weeks to process a …
I agree, this company is the absolute worst! I recently got a full coverage policy with them a little one a week ago, but my lien holder advised me that I needed a 25K, 50K, 25K policy instead of the 10K, 25K, 10K that I currently have. …
My daughter was involved in an accident with someone insured by Wind haven Insurance. The process with this company has been miserable. The adjuster has been rude and aloof when it comes to the updates. They have taken almost 30 days now …
Great Customer service!!! I called and Jennifer Estrada handled my call exceptionally well on top of making sure all of my needs were met. …
I can’t speak for all employees there but Lisette Arroyo is the best!! She was very knowledgeable and respectful. She answered all of my questions and even gave valuable information. I would recommend everyone ask for her because she really …
I just got off the phone with Tracy and she was awesome. She is very enthusiastic about helping others. I switched to this insurance company after looking for a lower rate than my previous carrier and not only was Tracy helpful in taking …
Amazing experience! I’d been screwed out of $5000 after they refused to repair my house one of their insured hit. Great company! One star means amazing! …
I have had them for years and they have gotten a lot better than when I first started with them. Our car was totaled last year and the opposing insurance company seemed like they wanted to pick and choose how they wanted to pay out our …
Only gave them one star because you must rate them in order to leave a review. Absolutely the worst insurance company by far. Amazing rates, but customer service and unprofessionalism isn’t worth it. Customer service representatives give …
I only went through this insurance company for a low rate. Waiting for the time to come for my situation to be better so when I could go to a bigger company for a better rate I would be able to do so. I got new insurance this year. I put …
Tracy is the best. She was able to take care of things in minutes, which was taking me few days to get resolved. I actually felt very comfortable during the call. She did a great job of handling the issue and also providing awesome customer service. My new go-to-person at Windhaven Insurance.
Deserves a Zero star really, they’re horrible with customer service and very rude, my local agent never answered any calls or responded to any voicemails. All of a sudden this past month they told me I missed a payment when it was clearly …
I crashed my car on Monday, April 29 and today it’s Thursday, May 15 and they still do not approve the repair of my car.
I have a policy of total coverage which is not cheap, I pay the monthly fee on …
First off I’d give these people a negative star. I got car insurance with this company and paid in full for the year. 2 months later I find out that they cancelled my insurance because the branch “shutdown”. I called and they notified me …
Update: Was immediately contacted by Mr. Brock and he was very professional and quick to assist with situation. It’s great to hear there’s competent staff that get things done right away and willing to assist. Just wish my original …
Had this company for 2 yrs. Never really had a problem. Totaled my car in December & the company has been very attentive with the case. Called today for assistance with some paperwork & spoke with Rickesha Hodges, she helped take care of me & got my issue resolved quickly. She was very polite & friendly & very helpful.
This is the worst service I’ve ever received. It’s been a month and a half and they haven’t resolved a single issue from my wreck. The adjuster and collision shop “totaled” out my car and they tried to say that they wouldn’t total it and it …
Great customer service. Shirley Fernandez was the representative who took care of me. She was very clear about the charges and how my policy would work in a monthly basis with discounts applied. So far great experience with the company. Lower prices than my previous provider and good customer experience.
I am a new customer and I filed a claim almost a month ago when some lady rear ended me with NO INSURANCE. So yes, I’m stuck paying my deductible. If that weren’t stressful enough, this company doesn’t seem to make the process any easier. …
If I could give 0 stars I would. I was rear ended by one of their insureds a couple weeks ago and called the same day to file a claim. I was advised I would receive a call from my assigned adjuster in 48-72 hours. I understand it was right …
I am writing in regard to this companies claim handling. I reported the claim to them on 9/27/19 guessing it would take a few days to get an adjuster assigned. Guess what nothing happened. I called them again on 11/1 and was told a …
Do your homework! This insurance company is a scam! It’s TRUE about the reviews, they get family and friends to put in false reviews and most good body shops refuse to deal with them. The review I am posting on here is 100% true to the best …