Excellent customer service, a very nice young lady named Denise patiently helped me with all my questions and made it switching to this company a clear choice for me
I was searching for a new electric company and I found the prices to be up my alley. Spoke to representative Denise, she was very helpful and patient with me.
Just moved to West Texas and with the myriad of choices Windrose Energy was the best option. Their wonderful customer service helped me pick out the best plan and price for me.
Marivel was the representative who assisted me. I was needing service rather quickly and she was fast and efficient in making sure that my needs were met. She is awesome at what she does!!!
I just wanted to leave a quick message to say I appreciate so much how your flat rate energy plan is so easy to understand without all of the extra base charges etc. Thank you from a very happy customer who is renewing for another year because of this!!!
Not a bad company, didn’t have any experience with their customer service prices are decent. But their webpage is useless on mobile, you guys really need to get with the times. I can’t pay through phone/mobile at all I have to go on my computer to pay which I don’t always have the time to do so. Please upgrade this.
Dodged a bullet on this one!
So glad we live in the day of the internet! I was able to see all the reviews and ended up calling and being lied to about them moving customers to Discount Power. Between here and the Yelp reviews, it does not even seem worth it!
The Customer Service was amazing. I spoke with Dennis. She helped me through the whole process being very helpful and understanding. They will always have my business. Thank you Dennis!
This service is so terrifying experience that I have ever been in America. I have lived Apt for several years but the charges were reasonable. When I got contact with this company, this company charges on so much than other company that …
I thought that this company was great until I moved out of state. Then they want to charge me $120 for an EARLY TERMINATION FEE???? Say what??? Who do you think you are Verizon??? Total BS! I moved out of state! Awful! But then again everything about Texas is AWFUL!!!
I had the pleasure of being assisted for my electricity services with Marivel. Windrose Energy has won me as a customer for years to come and I will tell all of my family members to sign up with them as well!!!!!
Lowkey a Scam company, Highkey bad service. the agent that I was on call with hanged up on me
Never heard of them before but by some ploy of magic now they’re my provider …
I spoke to Tom Strickland at Windrose Energy and they were extremely helpful with my questions regarding my account. I would DEFINITELY recommend Windrose Energy to anyone. …
I have not had any issues with windrose service switching over from another energy provider. In fact, windorse have very comitative rates and low early termination fees. I highly recommend windrose to friends and family who is looking for lower rates.
If I could give these charlatans 0 stars I would without any hesitation. If you sign up for a contract with these guys, they’ll more likely than not sell your account off to a company called “Discount Power” where they jack up your prices …
Quite possibly the absolute worst customer service I have ever experienced. My move was postponed due to Covid, so I called and emailed on a Thursday during business hours to inform them that I would need to push the termination date. No …
I signed a 3 year contract for electricity. As prices started to go up they transferred out of the contract. I had to find another supplier and paying much more now.
Dennis explained to me their plans and we compared them to TXU, who was the company I had. Now I have saved hundreds and recommend windrose to friends all the time. Very happy customer here!
Gexa who???? Windrose, where have you been all my life? Great rates, great customer service….. what more can we ask for when depending on an electricity company? This is how it’s done, folks. Grateful for no AI recordings, but a REAL …
Windrose energy sold our account over 2 months ago to Discount Power and didn’t notify us. This practice is strictly illegal in Texas and I will be reporting it to the public utility commission. It’s reprehensible that I now see so many …
I am so happy that I switched to Windrose Energy. Rates are great, they picked the best plan for MY needs!!! Also, my one experience with customer service was much better than my previous company…NO HOLD TIME!!! The website is very user friendly and informative.
I wish i don’t give any stars but it won’t post unless i select one star. They moved me to another Company at their own will and don’t provide valid reason. How can they pick someone and just say you will be paying this company going …
I was automatically enrolled into a “Power Savings Program” without my consent or knowledge. A third party home automation thermostat was present. The automation company took control of my thermostat at Windrose’s allowance and started …
I was shopping around trying to find a good place for a new electric company. I called Windrose Energy and happened to connect to Miranda. She was incredibly helpful and helped me understand the rates with ease! Definitely going to give this company a high consideration due to her help!
joke of a customer service dept. called 2x the same day. I was on hold the first time close to 20 min before i hung up. Then called a hour later was again on hold close to 15 min. CS rep said that Mondays are their busy times? So i was …
SIGN-UP PROCESS : 5/5. I called Windrose Energy in October 2018 to inquire about short-term electricity contracts for my apartment (in Houston, Texas). I was immediately (no time on hold) connected to a representative, Tom, who patiently …
Today (9/29/20) my power was unexpectedly disconnected, but unnoticed until I got home from work after “business hours”. Called Oncor to resolve the issue, but informed my power was disconnected by my electric provider. This is BS, cause 1) …
I’ve been with Windrose Energy for over a year now and haven’t had any issues. They started sending us an overview of our weekly energy usage. Pretty handy! Helps us in remembering to keep a watch on our A/C activity during the summer, for example. More affordable too 🙂
I couldn’t be happier with Windrose Energy. I finally made the switch and my last two electric bills have been less that $90 each. In the past my summer bills were well over $200! Wish I had made the switch years ago.
Ever since energyorge switched me to them my bill has been double sometimes triple of what it normally was. They’re website is insanely outdated and when I ask for daily usage they say I have to download and sign up for something else. I can’t wait till I’m done with them.
After my last electrical provider, Breeze Energy, pulled out of the Texas market, ERCOT placed me with a default provider in order to maintain my service. I had used this provider in the past, but they now considered me an existing customer …
Coming from an area with lots of options (West Texas), Windrose stood out as the company that could best fit my needs. Locking in power rates in an area that can see huge swings was key for me choosing Windrose. …
This company is relentless with trying to find ways to scam customers with late fees. The first issue I had with this, was my payment not processing due to their system rejecting the payment because the bill payment address was allegedly …
Do not recommend this company for following reasons:No customer service on weekends,after business hours and on holidays.IT dept. is second rate.They were down for routine maintenance for an extended period of time recently and that was …
Cheap prices, inconsistent customer experience. Some months you get an email notification about your bill or payment going through, some months you don’t. Sometimes you renew your contract with them and a week later they notify you via …
I have to tell you I thought customer service was dead, but then I had an encounter with Marivel and the folks at Windrose Energy! What a refreshing change. I was trying to renew my electricity plan with Amigo Energy, but after they hung …
I had been with a BIG Electricity provider for years. I was initially concerned going from a “5 star” company to a “3 star” company. That being said, I have been a WindRose customer for 3 months and let me tell you, I love it! Their …
Was always happy with this company, (had good rates!) until they switched my service to another provider without any notice whatsoever. I don’t understand how that is even legal. I was getting bills from some random company (NOT KNOWING …
Like others, we were dumped by Windrose for Discount Power without any notice. With seven months left on our contract and autopay set up, the last thing I thought would happen was for our power to be cut off for non-payment, but that’s …
I had a 2-year contract with a fixed rate of 8.9. that was supposed to be the rate all in with delivery and energy charges included. However after going to my final bill and other bills I noticed that average energy cost was never 8.9 and …
This was a 4 star company up until recent. My account without notice got switched over to Discount Power. I had no knowledge of this. Only way I found out is when I received an email that my bill was due. I thought this was weird since I …
Wow! I should have shopped around for a new energy provider a long time ago! Windrose offers a fantastic rate that will practically cut my bill in half. Their sign-up process is super easy and fast, and their staff is courteous and helpful.
Transferred my service to another provider without notice, due to ‘inability to service customer load…’ meaning, they took on more customers than they could handle. Kept two months worth of payments because I had no idea I was supposed to …
I was shopping around for another energy company and I spoke with the most pleasant person. She explained all the fees so there would be no hidden costs. She also convinced me this is the right company for me. She definitely knew her stuff …
Even though the company has recently gone through some changes, I still love working with them. They have always provided really great customer service by answering to any of my questions or concerns in a fast, friendly, and simple manner. …
I have had Windrose Energy for the last 18 months and I am happy to say my experience has been awesome. Every time I speak with someone they have been very professional and knowledgeable. The price plan is what initially caught my …
First and foremost, Windrose Energy was a great energy provider when I moved into my new home. Because of this, I decided to renew my contract with them. However, a few days after my renewal – they decided to transfer over my service to …
I’ve heard some horror stories with other power companies. Definitely wanted no part of that, especially not locked into a contract. I tried these guys out for 6 months at an excellent rate. No surprises on my bill, good information on …
Great customer service. Whenever I call them the agent I speak to is courteous and resolves my issues quickly. Their portal was just updated and is now much friendlier to use. I have been with Windrose for over 2 years and their rates are always some of the lowest and unlike other companies their renewal rates are also low too.
They were 5 star company up until recently. My account without notice got switched over to Discount Power without my knowledge. I do not get how that is even legal when I signed contract with Windrose Energy. Renewed 1 year contract with …
This company has been great up to this point. I have been with Windrose since Feb 24, 2019. I have had zero issues with them. I received a phone call from them yesterday. I returned the call today and found out that I had been randomly …
I use this vendor for a small apartment that is semi-detached from my home. The apartment is 500 square feet. It has been empty for several years with nothing on in the apartment, no lights on. My bill is normally $25 per month. This month …
I’ve used Windrose Energy at two of my most recent apartments. The first go around was great. I leased in November of 2020, was able to get a great rate, no issues! I moved to a new apartment in November of 2021, and I opened a new account …
Good service!
Excellent customer service
Awesome service !! 🙂 thanks Dennis!!
Great customer service and prices.
Dennis was nice ! Very helpful thank you Dennis.
Great service afforded by CSR Marivel
during a recent call!
They will rip you off on your last 2 months of the contract.
Great customer service, workers are very helpful especially Dennis that help me and answered all of my questions and concerns 👍🏼 …
Miosha was very professional, polite, knowledgeable and helpful throughout the whole process.
Great customer service! All around good electric company compared to others I have used.
This company illegally obtained my credit card information from Power wizard. I would not do business with them
I appreciated the patience that denise had for my questions, and was very professional. Thank you windrose for the great customer service!
Excellent customer service, a very nice young lady named Denise patiently helped me with all my questions and made it switching to this company a clear choice for me
Service is fine but i have now had to call 3 times and wait more than two months to have my deposit refunded.
Denise is a really nice person I love her customer service when I called to pay my bill she really made my day!
Had great rates and no issues and my account was transferred.
I think this company is very great. Miosha Pickett was very helpful and great at her position and I will highly recommend this company Windrose.
Called and received an excellent energy quote! I spoke with Ms. Harper and she was very knowledgeable and helpful! Highly recommend!
I was searching for a new electric company and I found the prices to be up my alley. Spoke to representative Denise, she was very helpful and patient with me.
Swapped me to new provider called Discount Power, I was given a notice prior, but no option to cancel my plan or prevent it.
Just moved to West Texas and with the myriad of choices Windrose Energy was the best option. Their wonderful customer service helped me pick out the best plan and price for me.
Marivel was the representative who assisted me. I was needing service rather quickly and she was fast and efficient in making sure that my needs were met. She is awesome at what she does!!!
I just wanted to leave a quick message to say I appreciate so much how your flat rate energy plan is so easy to understand without all of the extra base charges etc. Thank you from a very happy customer who is renewing for another year because of this!!!
Not a bad company, didn’t have any experience with their customer service prices are decent. But their webpage is useless on mobile, you guys really need to get with the times. I can’t pay through phone/mobile at all I have to go on my computer to pay which I don’t always have the time to do so. Please upgrade this.
Dodged a bullet on this one!
So glad we live in the day of the internet! I was able to see all the reviews and ended up calling and being lied to about them moving customers to Discount Power. Between here and the Yelp reviews, it does not even seem worth it!
The Customer Service was amazing. I spoke with Dennis. She helped me through the whole process being very helpful and understanding. They will always have my business. Thank you Dennis!
This service is so terrifying experience that I have ever been in America. I have lived Apt for several years but the charges were reasonable. When I got contact with this company, this company charges on so much than other company that …
I thought that this company was great until I moved out of state. Then they want to charge me $120 for an EARLY TERMINATION FEE???? Say what??? Who do you think you are Verizon??? Total BS! I moved out of state! Awful! But then again everything about Texas is AWFUL!!!
“We’re sorry. We are not able to log you in at this time. Please contact Customer Service.” …
I had the pleasure of being assisted for my electricity services with Marivel. Windrose Energy has won me as a customer for years to come and I will tell all of my family members to sign up with them as well!!!!!
Lowkey a Scam company, Highkey bad service. the agent that I was on call with hanged up on me
Never heard of them before but by some ploy of magic now they’re my provider …
I spoke to Tom Strickland at Windrose Energy and they were extremely helpful with my questions regarding my account. I would DEFINITELY recommend Windrose Energy to anyone. …
I have not had any issues with windrose service switching over from another energy provider. In fact, windorse have very comitative rates and low early termination fees. I highly recommend windrose to friends and family who is looking for lower rates.
If I could give these charlatans 0 stars I would without any hesitation. If you sign up for a contract with these guys, they’ll more likely than not sell your account off to a company called “Discount Power” where they jack up your prices …
Quite possibly the absolute worst customer service I have ever experienced. My move was postponed due to Covid, so I called and emailed on a Thursday during business hours to inform them that I would need to push the termination date. No …
I signed a 3 year contract for electricity. As prices started to go up they transferred out of the contract. I had to find another supplier and paying much more now.
Dennis explained to me their plans and we compared them to TXU, who was the company I had. Now I have saved hundreds and recommend windrose to friends all the time. Very happy customer here!
Gexa who???? Windrose, where have you been all my life? Great rates, great customer service….. what more can we ask for when depending on an electricity company? This is how it’s done, folks. Grateful for no AI recordings, but a REAL …
Windrose energy sold our account over 2 months ago to Discount Power and didn’t notify us. This practice is strictly illegal in Texas and I will be reporting it to the public utility commission. It’s reprehensible that I now see so many …
I am so happy that I switched to Windrose Energy. Rates are great, they picked the best plan for MY needs!!! Also, my one experience with customer service was much better than my previous company…NO HOLD TIME!!! The website is very user friendly and informative.
I wish i don’t give any stars but it won’t post unless i select one star. They moved me to another Company at their own will and don’t provide valid reason. How can they pick someone and just say you will be paying this company going …
I was automatically enrolled into a “Power Savings Program” without my consent or knowledge. A third party home automation thermostat was present. The automation company took control of my thermostat at Windrose’s allowance and started …
I was shopping around trying to find a good place for a new electric company. I called Windrose Energy and happened to connect to Miranda. She was incredibly helpful and helped me understand the rates with ease! Definitely going to give this company a high consideration due to her help!
joke of a customer service dept. called 2x the same day. I was on hold the first time close to 20 min before i hung up. Then called a hour later was again on hold close to 15 min. CS rep said that Mondays are their busy times? So i was …
PSA: DO NOT USE WINDROSE ENERGY
This month, Windrose Energy double charged us for our electric bill – $107 x 2. …
SIGN-UP PROCESS : 5/5. I called Windrose Energy in October 2018 to inquire about short-term electricity contracts for my apartment (in Houston, Texas). I was immediately (no time on hold) connected to a representative, Tom, who patiently …
Today (9/29/20) my power was unexpectedly disconnected, but unnoticed until I got home from work after “business hours”. Called Oncor to resolve the issue, but informed my power was disconnected by my electric provider. This is BS, cause 1) …
I’ve been with Windrose Energy for over a year now and haven’t had any issues. They started sending us an overview of our weekly energy usage. Pretty handy! Helps us in remembering to keep a watch on our A/C activity during the summer, for example. More affordable too 🙂
I couldn’t be happier with Windrose Energy. I finally made the switch and my last two electric bills have been less that $90 each. In the past my summer bills were well over $200! Wish I had made the switch years ago.
Ever since energyorge switched me to them my bill has been double sometimes triple of what it normally was. They’re website is insanely outdated and when I ask for daily usage they say I have to download and sign up for something else. I can’t wait till I’m done with them.
After my last electrical provider, Breeze Energy, pulled out of the Texas market, ERCOT placed me with a default provider in order to maintain my service. I had used this provider in the past, but they now considered me an existing customer …
Coming from an area with lots of options (West Texas), Windrose stood out as the company that could best fit my needs. Locking in power rates in an area that can see huge swings was key for me choosing Windrose. …
This company is relentless with trying to find ways to scam customers with late fees. The first issue I had with this, was my payment not processing due to their system rejecting the payment because the bill payment address was allegedly …
Do not recommend this company for following reasons:No customer service on weekends,after business hours and on holidays.IT dept. is second rate.They were down for routine maintenance for an extended period of time recently and that was …
Cheap prices, inconsistent customer experience. Some months you get an email notification about your bill or payment going through, some months you don’t. Sometimes you renew your contract with them and a week later they notify you via …
I have to tell you I thought customer service was dead, but then I had an encounter with Marivel and the folks at Windrose Energy! What a refreshing change. I was trying to renew my electricity plan with Amigo Energy, but after they hung …
I had been with a BIG Electricity provider for years. I was initially concerned going from a “5 star” company to a “3 star” company. That being said, I have been a WindRose customer for 3 months and let me tell you, I love it! Their …
Was always happy with this company, (had good rates!) until they switched my service to another provider without any notice whatsoever. I don’t understand how that is even legal. I was getting bills from some random company (NOT KNOWING …
Like others, we were dumped by Windrose for Discount Power without any notice. With seven months left on our contract and autopay set up, the last thing I thought would happen was for our power to be cut off for non-payment, but that’s …
I had a 2-year contract with a fixed rate of 8.9. that was supposed to be the rate all in with delivery and energy charges included. However after going to my final bill and other bills I noticed that average energy cost was never 8.9 and …
This was a 4 star company up until recent. My account without notice got switched over to Discount Power. I had no knowledge of this. Only way I found out is when I received an email that my bill was due. I thought this was weird since I …
Wow! I should have shopped around for a new energy provider a long time ago! Windrose offers a fantastic rate that will practically cut my bill in half. Their sign-up process is super easy and fast, and their staff is courteous and helpful.
Transferred my service to another provider without notice, due to ‘inability to service customer load…’ meaning, they took on more customers than they could handle. Kept two months worth of payments because I had no idea I was supposed to …
I was shopping around for another energy company and I spoke with the most pleasant person. She explained all the fees so there would be no hidden costs. She also convinced me this is the right company for me. She definitely knew her stuff …
Even though the company has recently gone through some changes, I still love working with them. They have always provided really great customer service by answering to any of my questions or concerns in a fast, friendly, and simple manner. …
I have had Windrose Energy for the last 18 months and I am happy to say my experience has been awesome. Every time I speak with someone they have been very professional and knowledgeable. The price plan is what initially caught my …
First and foremost, Windrose Energy was a great energy provider when I moved into my new home. Because of this, I decided to renew my contract with them. However, a few days after my renewal – they decided to transfer over my service to …
I’ve heard some horror stories with other power companies. Definitely wanted no part of that, especially not locked into a contract. I tried these guys out for 6 months at an excellent rate. No surprises on my bill, good information on …
Great customer service. Whenever I call them the agent I speak to is courteous and resolves my issues quickly. Their portal was just updated and is now much friendlier to use. I have been with Windrose for over 2 years and their rates are always some of the lowest and unlike other companies their renewal rates are also low too.
They were 5 star company up until recently. My account without notice got switched over to Discount Power without my knowledge. I do not get how that is even legal when I signed contract with Windrose Energy. Renewed 1 year contract with …
This company has been great up to this point. I have been with Windrose since Feb 24, 2019. I have had zero issues with them. I received a phone call from them yesterday. I returned the call today and found out that I had been randomly …
I use this vendor for a small apartment that is semi-detached from my home. The apartment is 500 square feet. It has been empty for several years with nothing on in the apartment, no lights on. My bill is normally $25 per month. This month …
I’ve used Windrose Energy at two of my most recent apartments. The first go around was great. I leased in November of 2020, was able to get a great rate, no issues! I moved to a new apartment in November of 2021, and I opened a new account …