Worst bank when it comes to credit cards. They can’t even correctly update your mailing address to ensure you get your new credit card when it expires. I moved when my credit card was about to expire & I called VISA to verify if the new one …
Long time over due it is hard to get good help now days sorry for the delay. I had to look for your vmail. Thank you Addy for reaching out to the correct team, forms can be challenging when they dont have specific people names on the forms …
Very rude and disrespectful customer service at the Apple Valley branch. Every time I come here it ruins my day. I wouldn’t recommend joining to my worst enemy.
Rudest and all around worst people I have ever had the misfortune of dealing with in my entire life. I recommend killing yourself before you even consider having anything to do with these people.
Probably the worst service I have received from a financial institution. Terribly unresponsive, inefficient, and unprofessional. My entire experience has been frustrating.
Dealing with wings financial on my brothers behalf has been a nightmare. We even brought them a death certificate and yet they keep calling for him. What dont you understand.
Today was my second time coming to this bank, I had just recently joined due to my prior bank being shut down. I’m extremely disgusted with the customer service I received from my cashier. Very rude and impolite. If this happens again, I’m taking my banking elsewhere.
I have experienced nothing but aggravation since my former credit union City County Federal Credit Union merged with this outfit. Will soon be looking for another credit union.
Stay away from these people horrible service!! Nothing but problems and very rude to deal with. I have been with them for years and will be leaving due to many reasons. Try getting a hold of them sometime or go into a location to deposit money it’s a nightmare.
Post covid world you cannot EVER get a person on the phone and when you do they are not polite anymore , this over blown pandemic! Does not give anyone an excuse to provide poor service!!!!!! And bevryde
I’ve been a member for 10 years, and the customer service is better than any bank I have every been with. Very friendly, very helpful, and better rates than most places I’ve seen whether for savings or for loans.
I transferred from Wells Fargo to Wings and I could not be happier. Polite and professional staff, sound financial advice and excellent rates on auto loans.
I’ve always had a great experience with Wings. They’re even open some hours on Saturday which is also nice. The people are friendly and in my almost 10 years of being a member, I haven’t been disappointed!
Credit unions have lower rates but at a cost, or you owe them money they prett6 much attack you with a lady named krystal Dunham and is the most disgusting human being I’ve ever met. Appears to have no soul. I would only recommend this place to my enemies.
I worked with Roxy Johnson in the loan department. We purchased a home in MN, and did the whole loan process remotely from California. She was just an absolute joy to work with along with everyone else I spoke to. I cannot wait to do more business with them!
Been on hold for over 3 hours…… I have been trying to call the past 2 days and having gotten with an agent. Very frustrating since you can’t use your debit card due to a Wings Financial’s error…. Horrible customer service.
I’ve had nothing but great experiences with Wings. Been a member for over 10 years and have nothing to complain about. They make traveling easy, have great interest rates and customer service.
I’ve been a member of this credit union since 2004. Today when I tried to order checks I was told that as of 1/1/15 they will charge $26 for one box of standard, plain checks. Needless to say I ordered from a private printing company and …
$7.50 to pay a loan payment! This is crazy in 2018. When the dealership said it would be going through a credit union I was very pleased and then I was hit with extra charges. Do not get a loan through them.
Never received my $200 bonus for opening my 2 accounts, asked about it a few times and was told a manager would get back to me, but no one ever did.
I gave up. I probably would not reccomend.
Wings in the past had been good to me, but recently I tried to get a loan though them and customer service was horrible. Specifically a woman named Jayna told me that I would receive a phone call later the same day and I ended up having to call multiple times a few days later.
Ive been a member of this Credit Union for over 26 years. My kids have been members since they were small children with their first savings accounts. Now my grandchildren have their first savings accounts there and the older ones have …
I used to be a huge supporter and promoter of Wings. I transferred my own account, my wife’s account (after a tremendous amount of convincing) and our kids’ savings accounts to Wings because I believe in credit unions and the personal touch …
I’ve been banking with wings my entire life and have never had any issues at all. Trips there are short and successful. I’ve had many loans through wings and they’ve been extremely easy to work with. I love the mobile app too. A+ service and staff
I love Wings financial as a credit union and wished the Bloomington branch didn’t close down. What I did at that branch was when i needed to cash a check, they just wanted my wings ID and regular ID and they knew what I wanted… Every time …
I would recommend this Credit union to my enemies. They’re just friends of customers who never got financial issues or running late on loan payments. The time a have a car loan with them and had a trouble to get insurance because of loosing …
“COVID, NOT ACCOUNTABLE”.
Was very pleased when I brought my 823 credit score to them for an auto loan. Attempted to obtain a mortgage loan through them due to a family member passing …
Not impressed with this bank. I’ve had my car loan through wings for almost 2 years now and they are so inconvenient. Their website is outdated and extremely difficult to use and navigate, they force you to start a bank account with them in …
Wings financial is honestly one of the sketchiest banks i’ve ever encountered. I have my car loan through them. and i’ve been getting over charged for months by over $200. and they wouldn’t return all the money they’ve over charged. just …
Beware. Opening a savings account at this credit union requires a HARD inquiry to your credit report. Never in my 30+ years of banking have I encountered this as a hard inquiry is generally for a reserved for requesting credit not a simple …
I took out a loan through the dealership and they went with Wings for me. I was initially glad that it turned out to be a credit union because they typically have better service and whatnot then bigger banks. My first payment is due at …
Wings Financial is amazing and I have been a member for 2 years now wishing I knew about credit unions earlier in life. Recently I requested a loan for a vehicle with Wings and Amanada Marks gave me a unbeatable deal and provides the …
Well anyone looking for good customer service, turn around and go somewhere else. This place only cares about their money, there is no customer service on weekends and everyone is in a hurry to hang up the phone with you, their app sucks …
Must jump through many hoops to become a member. Applied online, received notification that I will be contacted 2-3 days for verification. Received email 3 days later to call a rep, called 3 different times “extension does not receive …
On hold for more than 55 minutes!! To redeem a cd you MUST TALK to a customer service rep, can’t do it online! So you at the mercy of Wings staffing problems to get the assistance you need – terrible service!
I have been recommending Wings to everyone i know. They treat everyone VERY well. I worked retail for a while and have seen too many self-entitled people come to customer service demanding things like free service because they spent money …
This Credit Union operates similarly as a bank and I have lost my patience with them. I have been a member when I was in middle school and it was Northwest Credit Union. Want to know where our money went? More locations. Where did it …
I feel they were only helpful when we set up our account. Our questions take multiple phone calls. My husband called to change our address on our joint account and it wasn’t updated for me or at all. I lost my card and reported it lost. …
I got a loan for the purchase of a used vehicle through the dealer about 1.5 years ago, they chose to use Wings and it’s been nothing but trouble since. Trying to contact them regarding questions is out of the question, it often takes a …
After 20 years of commitment to this bank, they have made it clear they don’t care about their customers. I had an issue with insurance not being properly added to my new car purchase, and Wings added a premium to the tune of $1,100.00 to …
Staff is friendly. Pricing for products and services is reasonable due to it being a credit union. Online banking software is third-party and a little clunky. You can do check deposits by phone which is nice. The reason for 4 stars …
Don’t bother, you’re just a number to them and not a member. I’ve been a member for over 23 years and have continued my loyalty after moving to a state with no branches. Sure it’s inconvenient for me, but I have all my accounts with them …
I used to manage at another credit union. What I love about credit unions is their personal service. I understand that Wings is a much larger credit union, but I have gotten great service from every single person I have dealt with since we …
I got 2 separate loans of 5k each and paid them off and now that I want to get a vehicle that’s a 2001 but it’s in great shape, they won’t give me a loan for what I need to get the vehicle, including my trade in and cash down they won’t do it. Plus the person I dealt with wasn’t helpful at all.
Getting my accounts were super easy to get set up. I moved out of the state and cut up my cards (credit and debit). I needed to make a credit card payment with a different bank card and they bounced me between 3 different numbers 2 …
This is a horrible credit union and I strongly advise people NOT to do business with Wings CU. First off, I applied for membership with them which led to a hard inquiry on my credit score, and impacted my credit with them. I waited for …
I’ve been a member for 35 years. The past 2 days I can’t get through to any customer service. I’m on hold forever. I call the local and 800 number. My problem is with the ViSA program. I haven’t received a bill since last month. I’ve always …
I gave this rating because this is the second time I had to report this bank. I would like to report this banker because they need to learn not to pass on personal information about the customer without permission. If the customer did not …
Went in and kindly asked for help. Lady was short-worded, unwelcoming, and had an attitude with me the entire time even though i continued to treat her kindly. Did not explain things well, or help me understand things. Have been thinking about switching banks now for some time. Do not recommend wings.
I had the displeasure of speaking with Amy in their loans department. She mislead me and discriminated against me due to my income level. I tried to speak to her supervisor and left him a message but he never called me back. I tried my best …
I’ve been with them for 5 years had lots of car loans and currently still have one. They use to be great until recently. Amy is a weirdo and so is Wendy the supervisor. Becky is great tho.!!! But they denied me for a loan after they …
Everyone in Minnesota needs to know the deeply predatory practices of Wings Financial. These are not good people who run the organization or who are on the corporate counsel.
My father recently passed and had a home equity line of credit with the Apple Valley Wings Financial. I notified them right away of his passing and that the line would be paid off as soon as we sold the house. They knew we had to go through …
WOW, I’m certainly not shocked at all the bad/negative reviews. Based on my experience when it changed from NWAFCU it has been a disaster especially with atrocious customer service, etc. Each time I try to login it says my login is …
I was a customer for decades who has moved on for daily banking needs as the digital experience is very poor at Wings. Their loans are good but their digital banking needs an overhaul. …
I’ve had 2 loans threw wings now and trying to get my third, my last loan I was pre approved for buying a truck, once I found a truck I wanted it ended up taking underwriters almost 2 weeks to figure it out and get back to me. Kinda defeats …
Full-time dad, Been with them since 2010. Put major money in & out of accounts Paid a few loans off. 2021 I got laid off for 6 months within that time I told them over the phone I got laid off. Give me some time and I’ll catch up. Lady on …
I am a long time member since 1986. That’s 36+ years starting with NWAFCU. Never EVER had a problem until the past 10 years. All this CU wants now is to expand their membership to anyone and everyone and they’ve completely lost their …
This place is really bad. Don’t waste your time. I opened a new credit card with them due to a promotional offer they were having. I did a balance transfer and this week it will be a month since the transfer was sent. So they say they sent …
I have used Wings for 10 years and I cannot believe the terrible direction they have gone. From changing the services in physical locations to be almost exclusively machine-operated with weird video functions, to the worst customer service …
I have banked with wings over 15 years and more recently have not been pleased with service. Last week there had been fraud on a debit card of mine. I do not use this card so there had clearly been a security breech within wings. I was …
Worst bank when it comes to credit cards. They can’t even correctly update your mailing address to ensure you get your new credit card when it expires. I moved when my credit card was about to expire & I called VISA to verify if the new one …
They will not answer the phone. You are immediately put on hold.
Long time over due it is hard to get good help now days sorry for the delay. I had to look for your vmail. Thank you Addy for reaching out to the correct team, forms can be challenging when they dont have specific people names on the forms …
IMPOSSIBLE TO DEAL WITH.
Great place to bank
Good customer service.
Bad customer service
LOVE my Credit Union!
Rude, impatient and loud at the indoor tellers
Terrible and slow service. Very dissappointed.
I’ve been a member for over 60 years
Greeted with a smile with quick and friendly service.
Thanks for the great service!
50 years of satisfying service.
Thank you Wings!
Best and friendliest financial institution in the area. Everyone is so willing to help.
Service over the years went downhill. Too bad.
You can’t ever get through on the phones. They are terrible with people that have a score of under 800. Outrages fees.
Best customer service of any financial institution i have ever used.
Had nothing but good experiences so far!
Not a CUSC. They tell you to go to an ATM. If I wanted an ATM, I would just go to an ATM.
Very rude and disrespectful customer service at the Apple Valley branch. Every time I come here it ruins my day. I wouldn’t recommend joining to my worst enemy.
The best financial institution hands down. Never had a bad experience in 25 years
Really love the coin machine and mobile deposit, really helps me out a lot, always clean and nice.
Never called me back, called like 5 times left voicemail but a week later and nothing.
Me and my family love the service. It’s a friendly welcoming bank and the people are worth the time.
Been banking with Wings since before they were Wings! At least 15 years. Great Credit Union!
I have been a member since May of 1983. Everyone at all locations I have been to are always friendly and very helpful. Always a great experience.
I’ve never been this satisfied with any other financial institution as I am with Wings keep up the good work and great customer service!
Rudest and all around worst people I have ever had the misfortune of dealing with in my entire life. I recommend killing yourself before you even consider having anything to do with these people.
Sat in the drive thru for 25 minutes to be told they won’t cash checks in the drive thru. It doesn’t say that on the website though.
Only improvement would be Branches on 34th ave near 50th st.
Ya’ll have had me on hold waiting to talk to someone about fraudulent charges for FOUR DAYS!!!!! WHY CAN NOBODY HELP ME!!??
Probably the worst service I have received from a financial institution. Terribly unresponsive, inefficient, and unprofessional. My entire experience has been frustrating.
Terrible experience with their banking application
Customer service does not service customers
Called MANY MANYtimes to get into my account
Keeps telling me entering invalid info which is not true …
Dealing with wings financial on my brothers behalf has been a nightmare. We even brought them a death certificate and yet they keep calling for him. What dont you understand.
Today was my second time coming to this bank, I had just recently joined due to my prior bank being shut down. I’m extremely disgusted with the customer service I received from my cashier. Very rude and impolite. If this happens again, I’m taking my banking elsewhere.
I’ve been very happy with Wings. Nice product selection, competitive rates and a great mobile app.
I have experienced nothing but aggravation since my former credit union City County Federal Credit Union merged with this outfit. Will soon be looking for another credit union.
Stay away from these people horrible service!! Nothing but problems and very rude to deal with. I have been with them for years and will be leaving due to many reasons. Try getting a hold of them sometime or go into a location to deposit money it’s a nightmare.
Post covid world you cannot EVER get a person on the phone and when you do they are not polite anymore , this over blown pandemic! Does not give anyone an excuse to provide poor service!!!!!! And bevryde
This bank is the worst bank I’ve ever gone through! I 100% do not recommend wings financial at all. They aren’t helpful what so ever. They are a scam
I’ve been a member for 10 years, and the customer service is better than any bank I have every been with. Very friendly, very helpful, and better rates than most places I’ve seen whether for savings or for loans.
Every one is incredibly helpful. Never had a bad experience in the 4+ years Ive been there. Love the free nights at the Minnesota Zoo too!
I transferred from Wells Fargo to Wings and I could not be happier. Polite and professional staff, sound financial advice and excellent rates on auto loans.
Horrible customer service disconnected twice never to get a hold of any one. Service has gone done hill.
The unhappiest, scum of the Earth employees operate Wings Financial.
I’ve always had a great experience with Wings. They’re even open some hours on Saturday which is also nice. The people are friendly and in my almost 10 years of being a member, I haven’t been disappointed!
Credit unions have lower rates but at a cost, or you owe them money they prett6 much attack you with a lady named krystal Dunham and is the most disgusting human being I’ve ever met. Appears to have no soul. I would only recommend this place to my enemies.
I’ve been a member of this CU for many many many years. My experiences have been nothing short of great.
I worked with Roxy Johnson in the loan department. We purchased a home in MN, and did the whole loan process remotely from California. She was just an absolute joy to work with along with everyone else I spoke to. I cannot wait to do more business with them!
Been on hold for over 3 hours…… I have been trying to call the past 2 days and having gotten with an agent. Very frustrating since you can’t use your debit card due to a Wings Financial’s error…. Horrible customer service.
I’ve had nothing but great experiences with Wings. Been a member for over 10 years and have nothing to complain about. They make traveling easy, have great interest rates and customer service.
I’ve been a member of this credit union since 2004. Today when I tried to order checks I was told that as of 1/1/15 they will charge $26 for one box of standard, plain checks. Needless to say I ordered from a private printing company and …
$7.50 to pay a loan payment! This is crazy in 2018. When the dealership said it would be going through a credit union I was very pleased and then I was hit with extra charges. Do not get a loan through them.
Never received my $200 bonus for opening my 2 accounts, asked about it a few times and was told a manager would get back to me, but no one ever did.
I gave up. I probably would not reccomend.
Wings in the past had been good to me, but recently I tried to get a loan though them and customer service was horrible. Specifically a woman named Jayna told me that I would receive a phone call later the same day and I ended up having to call multiple times a few days later.
Ive been a member of this Credit Union for over 26 years. My kids have been members since they were small children with their first savings accounts. Now my grandchildren have their first savings accounts there and the older ones have …
I used to be a huge supporter and promoter of Wings. I transferred my own account, my wife’s account (after a tremendous amount of convincing) and our kids’ savings accounts to Wings because I believe in credit unions and the personal touch …
I’ve been banking with wings my entire life and have never had any issues at all. Trips there are short and successful. I’ve had many loans through wings and they’ve been extremely easy to work with. I love the mobile app too. A+ service and staff
I love Wings financial as a credit union and wished the Bloomington branch didn’t close down. What I did at that branch was when i needed to cash a check, they just wanted my wings ID and regular ID and they knew what I wanted… Every time …
I would recommend this Credit union to my enemies. They’re just friends of customers who never got financial issues or running late on loan payments. The time a have a car loan with them and had a trouble to get insurance because of loosing …
“COVID, NOT ACCOUNTABLE”.
Was very pleased when I brought my 823 credit score to them for an auto loan. Attempted to obtain a mortgage loan through them due to a family member passing …
Not impressed with this bank. I’ve had my car loan through wings for almost 2 years now and they are so inconvenient. Their website is outdated and extremely difficult to use and navigate, they force you to start a bank account with them in …
Wings financial is honestly one of the sketchiest banks i’ve ever encountered. I have my car loan through them. and i’ve been getting over charged for months by over $200. and they wouldn’t return all the money they’ve over charged. just …
Beware. Opening a savings account at this credit union requires a HARD inquiry to your credit report. Never in my 30+ years of banking have I encountered this as a hard inquiry is generally for a reserved for requesting credit not a simple …
I took out a loan through the dealership and they went with Wings for me. I was initially glad that it turned out to be a credit union because they typically have better service and whatnot then bigger banks. My first payment is due at …
Wings Financial is amazing and I have been a member for 2 years now wishing I knew about credit unions earlier in life. Recently I requested a loan for a vehicle with Wings and Amanada Marks gave me a unbeatable deal and provides the …
Very poor experience getting a mortgage through Wings Financial, would not recommend. …
This original review has an update below:
26 year customer. Until recently I’ve been happy with their service. Three out …
Well anyone looking for good customer service, turn around and go somewhere else. This place only cares about their money, there is no customer service on weekends and everyone is in a hurry to hang up the phone with you, their app sucks …
Must jump through many hoops to become a member. Applied online, received notification that I will be contacted 2-3 days for verification. Received email 3 days later to call a rep, called 3 different times “extension does not receive …
On hold for more than 55 minutes!! To redeem a cd you MUST TALK to a customer service rep, can’t do it online! So you at the mercy of Wings staffing problems to get the assistance you need – terrible service!
I have been recommending Wings to everyone i know. They treat everyone VERY well. I worked retail for a while and have seen too many self-entitled people come to customer service demanding things like free service because they spent money …
This Credit Union operates similarly as a bank and I have lost my patience with them. I have been a member when I was in middle school and it was Northwest Credit Union. Want to know where our money went? More locations. Where did it …
I got a new account to hopefully refinance my car and they inquired on my credit without telling me …
I feel they were only helpful when we set up our account. Our questions take multiple phone calls. My husband called to change our address on our joint account and it wasn’t updated for me or at all. I lost my card and reported it lost. …
I got a loan for the purchase of a used vehicle through the dealer about 1.5 years ago, they chose to use Wings and it’s been nothing but trouble since. Trying to contact them regarding questions is out of the question, it often takes a …
After 20 years of commitment to this bank, they have made it clear they don’t care about their customers. I had an issue with insurance not being properly added to my new car purchase, and Wings added a premium to the tune of $1,100.00 to …
Staff is friendly. Pricing for products and services is reasonable due to it being a credit union. Online banking software is third-party and a little clunky. You can do check deposits by phone which is nice. The reason for 4 stars …
Don’t bother, you’re just a number to them and not a member. I’ve been a member for over 23 years and have continued my loyalty after moving to a state with no branches. Sure it’s inconvenient for me, but I have all my accounts with them …
I used to manage at another credit union. What I love about credit unions is their personal service. I understand that Wings is a much larger credit union, but I have gotten great service from every single person I have dealt with since we …
I got 2 separate loans of 5k each and paid them off and now that I want to get a vehicle that’s a 2001 but it’s in great shape, they won’t give me a loan for what I need to get the vehicle, including my trade in and cash down they won’t do it. Plus the person I dealt with wasn’t helpful at all.
Getting my accounts were super easy to get set up. I moved out of the state and cut up my cards (credit and debit). I needed to make a credit card payment with a different bank card and they bounced me between 3 different numbers 2 …
This is a horrible credit union and I strongly advise people NOT to do business with Wings CU. First off, I applied for membership with them which led to a hard inquiry on my credit score, and impacted my credit with them. I waited for …
I’ve been a member for 35 years. The past 2 days I can’t get through to any customer service. I’m on hold forever. I call the local and 800 number. My problem is with the ViSA program. I haven’t received a bill since last month. I’ve always …
I gave this rating because this is the second time I had to report this bank. I would like to report this banker because they need to learn not to pass on personal information about the customer without permission. If the customer did not …
Went in and kindly asked for help. Lady was short-worded, unwelcoming, and had an attitude with me the entire time even though i continued to treat her kindly. Did not explain things well, or help me understand things. Have been thinking about switching banks now for some time. Do not recommend wings.
Worst credit union to deal with.Super slow service. Don’t waste your time or money with them
I had the displeasure of speaking with Amy in their loans department. She mislead me and discriminated against me due to my income level. I tried to speak to her supervisor and left him a message but he never called me back. I tried my best …
I’ve been with them for 5 years had lots of car loans and currently still have one. They use to be great until recently. Amy is a weirdo and so is Wendy the supervisor. Becky is great tho.!!! But they denied me for a loan after they …
Everyone in Minnesota needs to know the deeply predatory practices of Wings Financial. These are not good people who run the organization or who are on the corporate counsel.
Have submitted a card dispute multiple times waiting on hold for a half hour. Capital one would have had it done within one call. …
My father recently passed and had a home equity line of credit with the Apple Valley Wings Financial. I notified them right away of his passing and that the line would be paid off as soon as we sold the house. They knew we had to go through …
Have really enjoyed working with Wings Financial!! They actually pay for checking account balances up to 25k!
I moved all my accounts to Wings!
WOW, I’m certainly not shocked at all the bad/negative reviews. Based on my experience when it changed from NWAFCU it has been a disaster especially with atrocious customer service, etc. Each time I try to login it says my login is …
I was a customer for decades who has moved on for daily banking needs as the digital experience is very poor at Wings. Their loans are good but their digital banking needs an overhaul. …
I’ve had 2 loans threw wings now and trying to get my third, my last loan I was pre approved for buying a truck, once I found a truck I wanted it ended up taking underwriters almost 2 weeks to figure it out and get back to me. Kinda defeats …
Full-time dad, Been with them since 2010. Put major money in & out of accounts Paid a few loans off. 2021 I got laid off for 6 months within that time I told them over the phone I got laid off. Give me some time and I’ll catch up. Lady on …
I am a long time member since 1986. That’s 36+ years starting with NWAFCU. Never EVER had a problem until the past 10 years. All this CU wants now is to expand their membership to anyone and everyone and they’ve completely lost their …
This place is really bad. Don’t waste your time. I opened a new credit card with them due to a promotional offer they were having. I did a balance transfer and this week it will be a month since the transfer was sent. So they say they sent …
I have used Wings for 10 years and I cannot believe the terrible direction they have gone. From changing the services in physical locations to be almost exclusively machine-operated with weird video functions, to the worst customer service …
I have banked with wings over 15 years and more recently have not been pleased with service. Last week there had been fraud on a debit card of mine. I do not use this card so there had clearly been a security breech within wings. I was …