Wisper Internet is a local Internet provider that connects families across the Midwest. We love to provide service to rural communities where other providers won’t and are proud of the opportunities the Internet service creates. Our service is fast and consistent with unlimited data, which is perfect for streaming all your favorite shows.
| Saturday | 10am to 6:30pm |
| Sunday | Closed |
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 8pm |
9711 Fuesser Rd, Mascoutah, IL 62258
It’s been going out a lot for me recently.
Jennifer restored my hope for humanity
Very helpful, resolved my issue quickly.
Great Service for the past six years!
This internet sucks also subscribe to jlet66 on YouTube
Lost all internet service, their website is down and phones are off!
Great fast internet and service.
Completely unreliable and slow, dont waste your money
Always had great service and amazing customer service!!
I am not computer savvy your techs helped me in a way I could understand
Excellent service , excellent performance, excellent personnel!!
Been with them for 3 years !!
I have been calling and calling.The 1800 number says no one is able to answer the phone and the other number says it cant be reached.No internet and i have homework to turn in can you say Pissed!!!!👿👿👿 …
Vary vary slow been out to fix several times no no luck Wish I had other option I would be gone
Great internet and amazing customer service!
Getting really really sick of being Hung up on as soon as my call goes through, without anyone even saying Hello, or greeting me or anything like that.
The only thing worse than the internet they provide is their customer service.
Have never had a problem. Great service.
Great people and service just need more speed.
I love whisper and I would recommend them to everyone.
Works very well so far, great speed and reliability.
Very friendly and helpful staff. Great service for rural areas.
The service provided is so bad I bet the 1990s dial-up connection was better than this.
Great internet for where we live and really good customer service!
This is a good internet service in the same way a dumpster fire is a good pizza oven.
The whole staff is amazing! They are friendly, helpful, pleasant, knowledgeable, efficient, and simply delightful!
My mom bought me at least $800 worth of game stuff and i cant play most of the games that are online GET GOOD
My internet keeps going in and out, and when you call them to fix the problem they are either no help or they put you on hold until you realize they aren’t going to answer you.
They’re Then only internet that comes to our house, but it’s horrible. Never work.
I’ve been on hold 2 times now for over 15 minutes and then the call just hangs up. NEAT!
Worst company and internet EVER!!!! Don’t even think about using them!! Zero stars for us!!!! Hate giving them even 1.
The one star is a negative one. Anyone know of a good ISP for Huey, IL?
Great and reliable service. Very receptive customer service. Good value. Highly recommend!
Poor customer service and never got performance that I paid for. Would not recommend.
Had no internet for few days still don’t going 3 weeks still no internet need know what going on
Its decent for the price, but could be more reliable. The slightest bad weather makes it cut in and out.
Terrible customer service same response every time the internets down you need a new router 4 routers later no it’s on your end AS USUAL!
internet down yet again, no one answers phone. instead of expanding, should be trying to maintain existing customers
Customer service is great, price is outstanding, and internet speed is great!
Couldn’t be happier with the speed and quality of Whispers internet. Will be using their service for a long time!
Does not communicate outages. Does not respond to calls and emails. Have been without service this entire day. No updates posted.
If you like getting a dns server not responding message no internet every 15 minutes this is the service for you.
We replaced our Netwitz service with Wisper and received faster service for less money….very happy.
The worst internet on the planet they go offline at least 5 to 10 times a month and the only way you get a credit is to call and argue with them for two hours
Honestly yall need to just fire everyone sell the product to someone the actually cares because I’m about tired if being told I’ll get a call back and nothing and my internet continues to be a problem like come on this is a joke
So far, so good! I had this internet for about 2 months and have been very happy with it.
Works great for the most part, when an issue does arise, the staff is always very nice and prompt to get things fixed.
This system has went off 3 of yhe last 4 Saturday mornings they can’t seem to repair the problem. Really getting tired of this stuff.
Mine has been down again as well. You can’t get anything done like this! It’s not MY system as your techs said! It’s been checked!!!
Have never had a single problem with Whisper. Very pleased with the service .
Trash internet constantly cutting in and out.
I’d recommend literally any other service but this.
i pretty much lose connection a lot with the internet because of the fact that whisper should be atleast 50 to 75 megabits per second by now
When I look at these reviews and find that their starting package is well over $60.00, i will definetly not go with wisper.
They never answer the phone, the towers/connection cuts out a lot, if you leave a message they might call you in a week, honestly I would tell people to avoid whisper isp
Been paying for 10mbs service for months now. Can’t even achieve 1mbps. Can never seem to get any assistance. Look elsewhere!!
Great service.
Great customer service
We get really great connections and we live in a difficult situation to even get service. They went above expectations to get it done. Thank you.
We have been with Wisper Internet for several years and have been very happy with the service.
Not bad Internet when u can get ahold of them to pay ur bill know that’s a joke been trying to get it paid since the 22nd now had to spend the whole holiday with it out thanks for ruining the Christmas weekend for us now can’t pay it till Tuesday cause closed today wow what a joke
Rashard and DJ installed my internet service. They were both very friendly and professional. They were a pleasure to work with.
Internet went down AGAIN when I called told it would be a 3 WEEKS wait to get fixed complained was told ” well there’s nothing you can do about it ” eat –it cancelled my 10 year service with these jack holes and got satellite way faster
Love Wisper. Getting internet in rural areas can be tough and they’ve always been available to help.
This is the first time we have had to call for the internet not working. Called at 2PM on a Saturday and my call was answered within a couple of minutes. Tech support rebooted our system and we are back on-line. Thanks.
The best service available by far!!! Wether your dealing with billing or the technicians.
I’m not over exaggerating there service is stellar. Communication is the key!!
Worst internet I’ve ever had. Can’t even watch YouTube. If you play games don’t use this company, you will lag or worse not be able to play at all.
Absolutely horrable! The only thing reliable about them is they are not reliable. Constant loss of connection they have changed every piece of equipment multiple times still the same old junky service. DO NOT USE THEM!!!
Great costumer service! Also very quick to find a solution to any issue. We love our Wisper internet in Mascoutah IL
Don’t waste your time with this company. I tried for 2 months to get them to come install service. Had an appointment, took off work and they never showed up. No call or anything. Horrible customer service.
Tried calling in and absolutely no response or answer. Was on hold for 20 mins first time and 10mins thd next time with still no call back. Tried their messenger but it’s managed by an automated response. Absolutely ridiculous.
Extremely unreliable service ,started out ok but has gotten worse as the company has grown.Tech support never answers or calls back . Save some money and go with a dial up
My internet is down again and will be finding a new provider asap. Customer service is horrible and they recently “upgraded” our service and my internet is down all the time. I’M DONE!!!
terrible internet service terrible tech support at first they were very nice but the tech support Im getting today On 3-20-14 at 12:30 pm sucks this guy is making me feel like im on punked some people suck at customer service sincerely an …
Been waiting 2 days for my serivce ticket, I get nowhere near the speeds I should and can’t even get a good signal and constantly disconnect just 10 feet from my router.
Internet speed is terrible, customer service is even worse. Half the time the wifi services are down and not working. Not worth your money.
I’ve called a few times and no help was told they would come out and fix our issue no time was said or anything and they never showed. Cant have more than two things on the internet and it won’t work.
I would like to get some info on you’re services I have Frontier as was going to switch but been trying for days to get ahold of you, was told originally that we weren’t eligible for service here but we found one of you satellites on my house .
They have delivered a great service at a great price. The employees have been outstanding in terms of knowledge, response and friendliness. Couldn’t ask for anything better.
We had one guy come out and tell us our signal was minus 75 told us to out up a tower and he’d be back as ling as he could get it under minus 60 we would be good to go so we did that called they sent 2 guys we paid them the $125 to climb …
Absolute garbage, barely reaches 4-5 Mbps on a normal day. Now the internet goes off every single minute for the past 7 weeks, if you have another choice, DO NOT GET WHISPER.
Internet service is pretty reliable. Hard to find any other satellite internet provider that offers truly unlimited data with no throttling.
Absolute garbage, My internet router cuts out almost every night multiple times and stays out for hours at a time. I’ve called and had this checked out once before and it worked for a awhile but now it’s continuing to cut out again. I am quite disappointed with this service.
Rashard did a fine job researching and solving a difficult problem due to old equipment on the roof and old cabling. He replaced it all, and everything works fine.
I am about to cancel. WiFi not working, called, they recommend increase gigabytes now I pay more and it’s still not working. Not happy with service for quite sometime, ready for a change.
Terrible tech support. When you call you don’t even get to talk to anybody it just goes to voicemail. I don’t use wisper but my parents do and I am trying to get there Internet working for them. Pay for a service they can’t even use. Pure crap.
We don’t have many issues but when something happens, they are good about promptly getting it fixed. The tech guys that come have always been quick and courteous.
Have had easynet/wisper for a few years now, we’ve never had an issue and the staff is so very kind.
We are new to whisper Internet we were former customers of Wi-Fi Midwest but they were bought out from whisper we had Patrick as our technician today he did a great job he knew exactly what was wrong with the problem of when I told him over the phone was there for about a total of 30 to 45 minutes
This is the worst possible internet you can buy. You are promises high speed but all you get is a peice of junk that dosent work. Ive been frustrated by this internet so many time ive never been more disappointed in something. This internet …
I’m positing this review from my cell phone, as our internet service is down. Again. Like it almost always is. I can’t wait until AT&T service is available in our area!!!
This is literally the worst internet company out there. I am constantly getting dropped, i’m always lagging in games. I swear they have an obese hamster with two legs running on a wheel to power the place and send out the internet, that’s …
Don’t normally leave reviews but I specifically wanted to leave one for this provider who provides dial up speeds and lacidasical reliability for an exuberant price tag. Avoid if at all possible.
The stars only go to Dustin not my service 🙁
First let me say, I’ve had them for 5 years and the first two were like marital bliss! The last three have been like a plea for a divorce. …
no problem as far as speed. the problem is not being able to pay my bill on the weekend. seriously, being closed the entire weekend
is not putting customers first. that’s why I am not going to be a returning customer.
I’d rather hang myself with my own intestines than use this internet again
Update: Theres nothing else i can get in Fairmont city, at this point i dont care about the speeds i just want a stable connection.
Been hav
Been getting a lot of outages and no bill credits. Need to get this fixed!!! Tired of not having service
We have had Wisper for 5 years. Any time we have had a problem we received prompt professional help in correcting the problem. Very happy with our service.
Great ISP Very fast and even works well during heavy storms while my Dish TV lost signal. I would recommend them for anyone who wants great service and unlimited service.
Only service provider where we live other than satellite internet. Outages are not frequent and service is typically restored in a timely manner.
I’ve had this for years, and I hear a lot of compliments but considering where I live is so much better then what we had before Wisper.
Speeds are awful. They advertise as 12 mb/second for our package, but on speed tests it says only 3.4 mbps. Even whenever I’m on lan the connection sucks.
They blocked me on fb for negative reviews for having potato speeds
implying my actions are inappropriate I’ve been lied to by this company on 3 separate occasions they disconnect ur service when I still have time. Ur service is a hindrance only reson i put up with is ur monopolization of my area
it was fine for the first months and probably get five stars but lately i would give it one star because some of the ports are just locking and it doesnt let me get on any of my devices outher then the house phone
Got a flyer in the mail called for installation, guy came out and couldn’t get reception, why send out flyers for service when you can’t get signal, the installer was very nice, very disappointed
You can not play online with this internet. I get connection interrupted with every game and while my friends are not lagging at all with their great internet, I’m lagging so bad that you can’t even enjoy the game. It also takes foreverrrr …
If you have another option, I don’t recommend Wisper. Their Internet speed is absolutely awful, half the time it won’t even connect. I can’t even count how many times I have had to call them out and have them fix something that has went wrong. Unfortunately I’m in an area where it seems as though they are my only choice.
For the longest time their internet was really slow and unreliable but recently they did upgrades that made their internet speeds way better than before and I’m impressed. Ask me to leave a review 5 months ago I would have probably done a 1 star but I’m impressed with what they did recently
We are currently on our fourth day of no internet. We have contacted Wisper several times and they are doing nothing about it. Absolutely ridiculous. 0/10 would NOT recommend
There intenet stinks it awalys was slow. They said i broke the contract bc i moved from the house that i signed that would have serivce at. I moved i had to i had no choice there the ones who broke the contract they dont service my area …
Worst experience ever. 4 month of back and forth with support, countless phone calls, emails and no results. Even spoke to one of the managers… nothing. Paying nearly 100 dollars for 15MB and constantly receiving this. Whats making it …
Have had service for over a year with them. I have never had any sort of problem with there service. Now I am not a high streamer or game player, mine is just for normal everyday use.
Complete trash, a potato could provide better internet speeds. We never get what we pay for. We pay $80 a month for 5 down and 0.5 up, that’s just BLAZING FAST isn’t it.
If I could do less than 1 star, I would. The service goes out regularly and they are now saying it will be over a week until they can even get anyone out to make the needed repair, for the latest outage. Their service itself is dismissal; and their customer service even worse.
When I received my invoice via email there was a double charge for the pole contacted billing and it was immediately taken care of. Would definitely recommend them to my friends or family.
Would give it 0 stars but that’s not an option. Paying for 5 mbps download speed but am only getting between .10-.50. This is the expected norm from them. They charge you for a service they do not provide.
i feel they do the best with what they have to work with!! They promise Fiber optic by the end of 2016 and that will make a huge difference! Their CS has always been fine for me.
Oh, Wisper…
I can’t quit you.
When the service works, which is most of the time, it is great. It’s just when …
Wisper has been the best internet service we have ever had. It’s affordable, unlimited, fast and they have great customer service! I recommend them to everyone!
Trunk or treat. Visited with my daughter and grandkids. It was well run and quite organized. Very friendly people, sharing friendliness and candy.
Can’t imagine why the rude comments were made in the reviews. Probably done by competitors of this company. Wisper has exceeded my expectations in every way. I highly recommend them over the one other company available to me.
I pay almost $80 a month for this slow connection. Tons of lag. I know people who pay $50 less and have faster connections!! Too bad Wisper is the only company in the area, I would switch in a heart beat!!!
I pay for this service every month. Comes directly out of my account. I have tried to contact them for three days. After being on hold for 5 or more minutes with no answer I’m sent to a voice-mail service. We have clear weather and my service has been down for 4 days now. I’m furious at this point!
HIGHLY do not recommend this company we pay 60$ a month for this low of speeds! it was supposed to be 15/5 not .70/.28 … how is this even okay ive spoke with this company many times!
Hit or miss service. Great customer service and letting you know what the problem is. Seem to be able to remote into the router and do several system checks. Service seems to drop speed in my area. Not sure how it is e everywhere else.
Biggest joke of an internet provider. Claims to care about customers, they dont. Nothing will ever change and most people who have them is because they have no other option. Anyone writing a review claiming wisper is a solid or good choice …
Internet doesnt work half the time. Now i have problems with late fee when i clearly wrote the check for the 5th which shows on my bank statements and it was due the 8th. They supposedly didnt receive it til the 11th and didnt come out of …
Connection was slightly above average at best however, my biggest problem was the download speeds. If I am trying to download something and the highest speed I can get to is 5.7 Mb then that is not good at all.
Switching to Futiva, I’m sick of my internet being down. This happens atleast once a month and I’m sick of the excuses. They have had me buy a new router, buy new cables, reset everything over and over, etc. Its out right now and I have to …
Great Company dedicated to bring high speed internet to people and places that other companies don’t. They do this while also being competetive with pricing structures that meet your budget and your needs. They are a difference maker.
My internet service is intermittent at best always off and on . Maybe two good days a week. Is their nothing you can do to fix this?? I know I’m in a rural area but this doesn’t seem like a good way to do business to me. I’m ready to cancel if there’s nothing that can be done!!
READ BEFORE DECIDING!! I feel as if we were fooled with decent service at first and it getting worse as time went on. This company is NOT very reliable at all as there is almost daily a problem where the connection is completely lost for a …
Only issue I have with this company is access to an actual after hours tech support. Which should actually be 24 hours like their competitors. For the price that they charge gor okay service they should at least offer that!
The internet service is generally subpar for what it should be. I know living in a rural area means you won’t have the options or speed of living in a bigger town, but this is just pitiful. Half the time the internet is never what it should …
The worst internet service ever. They have technical issues all the time and the internet will be down for days and they won’t even contact you when it happens! You literally have to call them and ASK them to credit you for all of the …
Horrible service. They have “outages” at least 3 times a week. Hughes net or dial up would be a better way to go.
I pay for 5 mb/s download, and 1 mb/s upload. I’ve been with the company for over a year, and I have yet to get what I’ve payed for. Consistent connection and speed is non existent. I’ve called many times to get it fixed, and I’m constantly …
We have had Wisper for over 5 years, and we love it! Rarely ever down, and zero problems with customer service or technical support. Their office staff are friendly and polite and I always have my questions answered. I highly recommend them!
Absolutely the best company ive had had to deal with PERIOD! Friendly, knowlegable staff! High speed Internet access and im able to stream to at least 6-7 devices all at the same time with no problems! And being a single mother, sometimes …
What a joke. I did not want the dish on my house so when I called to schedule install the lady on the phone pulled up a map of our property and told me to put the pole on the NE corner of the house. Guy comes out to install and come to find …
Always do their best to keep us hooked up. We live in a very rural area so service from other providers was not available. Wisper found a way to hook is up!
Internet goes out if its windy, snowy, sunny, on real hot days, on perfect spring and fall days, on cold days and super cold days. Also goes out on rainy days. I haven’t exactly pinpointed when the internet goes out other than, the internet goes out all the time.
My internet hasn’t worked for 2 months straight and Wisper has come to my house 5 times to try to fix it and they haven’t accomplished jack squat. Horrible company that doesn’t even know what they are doing. There’s no excuse to why they …
The worst service out there. I was told they wouldn’t come out to get their own equipment that I have to bring it in or be charged for it. I’m already paying for internet that isn’t working. Supervisor never called me back. They wanted to …
Our internet has worked great considering all the demands we put on it. And it withstands the elements out here on the prairie where wind gusts of 30 mph are fairly frequent. Service and flexibility have been great.
Very very poor internet works sometimes started out good but got worse .my average speed is 415.kbps nothing high speed about that. Have had techs out several times and it will work good for a day or two then go’s to CRAP . People are …
This wifi is slower than the race between the tortoise and the hare but they both got hit by a car at the start… I can barely play or download games on this internet, I’d rather use my cellular to watch YouTube than use my wifi. It’s sad when even the ads won’t load.
I’ve never had as much trouble with my router/wifi until this past week (because of a storm.) Luckily these people took several emails worth and 45 minutes of their time (after hours as well) to personally help me with every step. If it …
Their service rarely works and when you contact them they escalate the issue and never call back. I’ve had an ongoing issue for over a month that they still have yet to resolve it. When I call they just tell me it’s been escalated. Also, their tech came in my house without a mask, he didn’t put one on the entire time.
15 mbs for 90 a month. How do you sleep at night. I bet more then half of the people who work there would ever use the stuff they are selling. In this day and age those speeds are outrageous. My AOL dial up when I was a kid was faster then this.
We have had wisper for over 3 years and always had great service. We have probably only lost service for less than 10 minutes over the whole 3 years. It’s very reliable!
In Mulberry Grove IL there was only one internet provider until Wisper came along. I’ve had Wisper for a couple years and have no issues. The other provider always had issues and the internet was slow if it even worked on that occasion…
We are thrilled to say we have had great service for the past 30 months and this is the second year we do the auto bill pay BY THE YEAR. Love paying for 11 months and getting the 12th month free. Happy New Year to all the Wisper Staff.
One of the better ISPs I have dealt with. Their installers or site technicians are very friendly and professional. No shortcuts taken. I also get what I pay for; I pay for 15 down/3 up and I get exactly that. I also have an 7ms ping.
My parents have wispers 10mg internet plan. They cannot even run Netflix or Hulu on 1 device without constant buffering! In our area they have over sold services and have overloaded the tower. Since you are bound in contract they don’t care …
Internet speeds are NOT as advertised. I’m only a couple hundred yards from the tower and my receiver is about 40 ft in the air. You cannot do anything with it about 90% of the time and when there is a problem don’t bother calling the tech …
After my post. I recieved a call from them and they set up an instalation date. The tech came out and installed the dish and set up everything. It works fantastically. I appreciate the professionalism and I am glad I am a Whisper …
It was good.. Until three days ago.
Now no internet at all.
Call and they have no estimate. …
I’ve been with Wisper for about 3 years. I can count on one hand the number of times it’s gone out. Speed is great and customer service is wonderful. I’m 100% satisfied.
Delise took time with me to assess the problem.
She was polite and professional. She determined my issues were not able to be rectified remotely and set up a mutually agreed upon appt with on-site technician. Thank you, Delise!
Extremely happy with our decision to go with Wisper. Customer Service representatives were great & easy to work with. Service/installation tech was very nice & did a great job!
I moved from a area that had 200 Mbps as a base speed (Belleville, IL) and the area I moved to only had wisper isp and Egyptian telephone. I asked them for a price for the 100 Mbps business package cause I run a server, and they wouldn’t …
Worst ISP I’ve ever used in my entire life. Very unstable download and upload speeds. Just needed the router replaced and they blocked and banned me on Facebook and Twitter when asking for help. They purposely messed up the satellite to …
The best part of being with Whisper is paying almost $100 a month for less than a quarter of what we signed on for… was that sarcastic enough? …
This company makes me want to “uncut the cord”. Knowing that they are the only options for much of us they do not seem to care if they lose you as a customer. Seriously contemplating leaving this company! As much as I don’t get to use the …
Wisper became my internet provider after Pixius exited. I’m seeing more connection losses but it could be that I notice them more since I’m working from home. Only time will tell. Not other complaints at the moment. Good service for where I live and cheaper than Pixius was.
For the area that we live in this is the best option. Service and support is excellent. Since they moved our antenna we have excellent reception. They have a great customer service department with good contact hours. There service technicians are real professionals.
Unbelievable! I just called to upgrade my package to “ultra” and was told this was not an option. The tower I am on in the outskirts of Edwardsville/Troy area has not been upgraded. So, I am stuck on 15mbps. It is so slow! Seriously, …
I’ve been with Wisper for a long time. They are focused on customer satisfaction and quality of service. Staff is well trained, courteous and very professional. I highly recommend Wisper as an ISP.
Just switched to Wisper ISP because ATT only offered between 4-5mbps in my area and they had a download limit which we went over almost every month. I chose the 10mbps package and couldn’t be happier. I was skeptic at first because their …
This is updated review. I had placed a ‘ok’ review some months back after experiencing trouble. But I have to admit I was so wrong about Wisper ISP. I was contacted by the Tech Support wanting to know why the review was painted with so many …
Wisper was great when we first signed up. In the last couple of years, it has become progressively slower and more unreliable. We find ourselves turning off WIFI and on Verizon data more and more. What a waste of money!! I would give a quarter star rating if I could. Too bad that internet to Rural areas is virtually nonexistent.
I have always had good service with wisper and over the years I have had to call them about things. They were always polite, understanding, and I am not very computer savy, they never sighed, left the phone to get someone else or made me …
Wisper has been nothing but fantastic for us. We live in a rural area in Edwardsville, just outside of the reach of the “other guys” for internet…and they refuse to expand and include our neighborhood (even though they said they would be …
I know a lot of people are rating Wisper low on here, but most of them are just misinformed. Wisper is great when you are line of sight to a tower! Non line of sight customers will of course get inconsistent latency and slower download …
We are now with Wisper because of a buy out of our previous WiFi provider. We have had amazing customer services and very personalized care from Patrick in support! He has made several house calls (twice in one day actually) to make sure we …
I have not had Wisper for over 5 years now but when I did, the service was great and a true blessing. We had sold our home and were renting while looking for another home to buy. We were in between Belleville and Mascoutah and you would …
They’ve provided wireless internet services to us since 2007 when we gave Charter the boot. Very few issues with their service. Small business that deserves your consideration. Their new facility in Mascoutah is gorgeous.
Great service, customer support is always there when you need them, and the installation techs are very friendly. I live at the bottom of a hill, surrounded by trees and rarely lose service all while having 3-4 devices running off the same package! Thank you for caring about your customers!
When I first had Wisper Internet installed it was great! I pay for 10/2 MPS but for the last year I have only been getting half that speed! And it’s worse when everyone is home and connected! I even emailed them a spreadsheet of all my …
When it works, it’s great, but I am so angry that it is down so often. Not only am I paying for this service when it’s out, but also for Amazon Prime Video, Disney, Hulu and Netflix that I cannot use. Makes it really hard to work from home …
When i called to see what plans they had to see if it’ll fit my family’s lives the sales guys told me a plan that would fit what i needed turns out it wasn’t . I’ve not been able to access anything my kids and myself have to use hotspot …
This internet is truly great and the service is amazing. Back when we were having some issues they really looked into and got everything running perfect ever since. I had a personal number to call, thats how serious my tech was. …
Absolutely the worst experience I have ever had with an ISP. We started off paying for 20 mbps, and for the first day or two we actually got it. Then it just started going downhill from there. We finally went down to 10 mbps because it …
honestly one of the worst internet providers i hever ever had. had them for over 5 years and nothing but terrible internet speeds, only on rare occasions will i get my advertised speed of 10mb/s. their Claim was “your satellite isnt in a …
I’ve been a customer of Wisper for years. I’m to the point of canceling my services. I’ve put up with very slow internet service since the beginning. Its gone downhill the whole time. On top of that, I recently received an email …
If I could give it 0 stars I would. We called three different times to make sure we could get internet at the house we were buying and all three times we were PROMISED that we could get the highest package available. That was a big factor …
Called to setup internet everything was scheduled and all good had setup a time. Waited an extra hour and a half for the technician to arrive shortly after he arrived he stated I can’t setup internet here why did they waste my time coming …
You very rarely get the advertised speeds and the connection will just drop off at random times. Very unreliable if you work from home and have online meetings. Prepare to get fired because you never know if you can make a meeting or not. …
We had Hughes net and it stunk. Since we’ve had wisper we’ve had great service but I think there’s a connection issue that has popped up a couple of times and they rebooted from their computer
Whisper has an excellent track record as a internet provider for keeping me up and running no matter the day and time, nor what the weather is doing. I have used them since summer of 2016, and they absolutely have impressed me with their …
We had a great experience with Nathan, who was kind, informative, and professional in the installation process. He also made sure we had the strongest possible service, and we are now enjoying high-speed internet in a region without many options. Thanks Nathan!
Wisper Wireless is terrible internet provider. My internet has been completely out for over a week and they are in no rush to provide support to fix it or even answer the phone or emails. It was 4 days after my internet went out that they …
I have been with wisper for almost two years the reason i know this is because I just called to schedule my cancellation and removal of equipment. The young lady taking my payment was so willing to schedule my removal I’m surprised they …
Have used their service for about 3 months now and I have worked in technology for 7 years, so I understand there is always going to be issues. When we first started using their service, it worked pretty flawlessly letting me stream …
I’m having trouble with signal strength at night. During the night, I am not able to connect to the Internet. The signal strength is either extremely weak or nonexistent. …
My review is centered around a new install and the conversation with Wisper Net for set up and the install tech Rashard Glover. The call to Wisper Net for setup service answered all my questions and concerns and they switched me to tech …
Technical support was quick and efficient. I live in a rural area and Wisper has been by far the best ISP tha we have come across. Occasionally, a storm will effect our service. Wisper has been very good at helping me to troubleshoot and fix the problem.
I switched over from a paper invoice to receiving an email invoice early this morning. I received confirmation a few hours later. Needless to say I was pleasantly surprised at how fast the process was. A big shout out goes out to …
I just had the worst customer service call of my life. Our internet has been inoperable or very slow for weeks. I called last week from work and after getting a lot of um’s and no good info was told they needed to talk to someone that was …
I am on a slow part of the system. Don’t have any problems connecting. It is too slow for ,Netflix,. Do you put towers in people’s yards? If you do, how much does it cost? The tower I am on is quite away from my house. Are you …
OK, so i understand the nature of internet and the hazards of getting said internet in my area. Having said that, i was told by their install tech that our site would yield extremely good connection due to signal strength he himself …
I have this service paying 60 dollars a month for the (10 package)…recently trying to stream anything in the evening I’m getting 300-750 kbps speeds, I can’t doing anything with that…very frustrating for the money I’m paying. Where they …
I dealt with horrible internet service for years in an area with few options. The feedback in my neighborhood was very good for Wisper so I made the switch. Rashard did the install at my house and was extremely knowledgeable and …
consistently good service, great speeds across all devices [we have 4 devices that are simultaneously connected every day, all day] with very few interruptions–much fewer than the national companies. the infrequent service interruptions …
* I Spoke with Eddie Lacey in CS he was awesome to speak with! He was very nice and informative.Answering all my questions before I asked them! I was so excited when he said we can get this internet! Thanks Eddie! Our only option we got …
Horrible Service, We are paying $50 a month for a 10 Megabit(Mb) connection which we are not getting. They recently bought out my old provider Mountvernon Net, ever since the quality of service has declined. I’ve yet to see a day were we …
I love Wisper!! They truly care about their customers, and treat them like family. I’ve watched the company over the years and am highly impressed with the growth they have achieved. I’ve been told continued growth is on the way for them and I look forward to seeing how many rural Americans they get connected.
Havent had any issues since we switched over from Hughes net. Which Hughes net was by far THE WORST internet we ever had. Always had problems. Whisper hasnt gave us any issues, and have been cheaper and alot better customer service. I highly recommend Whisper to any1 that can get them
Service was good for almost a year, recently had an outage and the response and customer service was slow. Our service went out on a Friday, tried several times to call and email finally someone called on Monday, of course “everything is …
Speaking as a Wisper customer of about 3-4 years, I have been very happy with their service. I would give them 6 or 7 stars if possible. I am an Associate County Commissioner in Camden County, Missouri and the availability of …
3 Whisper Communication people helped turn a horrible loss of service into a happy ending.
June 8th was 1st day service went down, …
After being loyal customers for over 15 years I’m looking for a change. Speeds have dropped, customer service is now out of Joplin, Mo., the only thing they say now is “talk to the modem/router mfg”, unless you want to pay for the new …
We have been wisper customs for years, about 5 years ago we upgraded from 20 to 25 Mbps @ a cost of $115/month our speed keep getting worse & worse and for the last year we were told it was because everyone staying home because of Covid …
Molly, in customer billing was the worst customer service person. She has no official training and was in complete silence after asking a question. I didn’t have a choice of zero stars or that is what I would give her. I asked to speak with a manager and she didn’t respond complete silence.
Overall: Customer support is friendly, but not responsive, Tier 1 is limited, tier2+ is busy…. Internet is ‘mostly’ stable and usable. …
I only have one device that is connected to my Wi-Fi. it is a smart tv that streams netflix, when it can and is not buffering. Its become such a problem when everyone in the evening is streaming in the neighborhood it bogs down my speed and …
They’re internet is absolutely garbage for 25mps for 100 dollars. Don’t even buy this especially with corona being around internet loads are more. The wifi drops in and out and we never get our 25mbs like we used to. You guys claim …
Very consistent service. We have been with wisper for about 2 years now I believe. We have line of site equipment too. I work from home and pay for the 20MB package due to video conferencing and so on. There are days the speeds are …
I have a 25/5 mbps connection, and it works as advertised, mon-fri from 7 a.m. to 7 p.m. However, outside of those hours, I get maybe 10%, and quite often less (all the way down to 40kbps! out of 25 mbps), than what I’m paying for …
The only thing we get consistently from Wisper is the bill. They’re highly efficient at billing and are very hi- speed at accepting your money for their sporadic, lousy, mostly non-working internet. Their “high-speed” may actually rival …
Great service if we have an issue which is rarely its fixed
Ordered Wisper almost 1 year ago from out of state. They had internet installed before we arrived. Had an issue and called, the professional who helped, was very kind in telling me it was my fault. Since then, we have never had a problem. Better than the last company we had. Best in the area.
I have only had Whisper for a short time but am very happy so for. The technician, Deon, was very courteous, friendly and quick to get things set up. My previous provider took two weeks to come out to fix my problem so that’s when I …
Horrible internet speed, when internet is actually available. Customer service never helps, tells us it’s our router. Purchased a brand new router they recommend, still says it’s our problem. Had them for nearly 7 months, not once have they …
I’ve had Wisper for years. Not happy! My internet has went down 4 times in the past week & goes out weekly. They finally sent out a Tech, but when he arrived he said there wasn’t a lot he could do since my internet came back up before he …
I have no complaints. I get decent internet and they always help me if I have problems. We have multiple devices on it and its always in high use. I’m happy. I recommend them. We rarely have an outage although I’m sure it happens to some it is WIFI. Their people on the phone are awesome.
The Wisper installer that came out and put our wireless system in was fantastic. His name was Jamie, and he was very professional, courteous and answered all my questions and concerns. A Very nice person to talk with, and he installed my …
We hooked up with wisper almost 2 weeks ago and still have no Wi-Fi we’ve had two techs here at two different times and still has not fixed our router, the signal is very strong but router was a factory malfunction I’m assuming….they were …
This has to be the worst company ever. The internet was out half the time. When you call to report it, you wait forever for someone to call you back, if they call you back. My daughter’s service was out for weeks. They were told they would …
Service started out great a few years ago and slowly went downhill. I could never get the same story. Always some excuse. No longer able to provide service to my area.
Well it looks like my service is out again. This internet service is sketchy. No 24 hour customer service so if the internet goes out after 8pm during the week you have to wait until 8am to get ahold of someone. Thier is constant issues …
It’s great customer service but it does go out a lot and they do not deduct it from your bill. But when you live somewhere where there’s only a choice between that and Hughes net, I would choose wisper.
I have nothing but problems with whisper, my wife works from home and the internet is critical to her employment. We have had loss of service multiple times we call they go thud a bunch of test and tell us that it’s fine there no problem. …
Outstanding Customer Service. This is the only business that I’ve ever dealt with that really cares about their costumers and the the lives of their customers. If and more often than I like since the pandemic hit I have been unable to pay …
Internet is so bad I actually need therapy.
Update!!! Internet has not been fixed and is still the worst thing ever used. If you want to be able to do anything online, don’t look here!
So so tired of only having service until early evening. Never fails that it works beautifully until customer service closes. Time to find another option
If you were thinking about Internet service you need to look anywhere but here. You have a better chance of communicating with smoke signals. If you are unfortunate enough to get an individual named Molly you are totally screwed. She is …
This ISP is as slow or if slower than dial up, I can’t even download 1 single file with the speed being slower than dial up, I’m so fed up with this isp, I’m about to switch to a different one, go someplace else besides here whenever possible.
For several years, I have had internet from Wisper and its predecessor companies including Taneynet. After many storms, my internet has gone down for hours, days or even a couple of weeks. I just got Starlink internet this week. My …
Internet been down 3 days. Was told will be another 3 days for service. Not only losing $2.50 a day on cost but all the other services I pay for I can’t use. Terrible service.
Work from home but wound up driving in constantly with their constant issues of network outages. Stayed for over a year hoping it they would strengthen their network….but I’ve learned my lesson…..off to work because their network is down again – time to find a new provider….
We have had Wisper for about 3 months, it has been awesome. Our previous internet provider was very unreliable and kept putting too many customers on towers which would slow our service down to where using it was just frustrating. Wisper …
We’ve had whisper for awhile and it’s been great until the last 3 months or so and it goes out all the time now but customer service wise they are great but when the internet keeps going out it stinks because we use it for alot of things.
I have fought with this company for years to get even remotely near adequate service. I highly recommend anybody considering thit considering this company look elsewhere. I went to T-Mobile home Wi-Fi and I am getting speeds of a 100 plus …
Worst internet service in the US. Customer service is very unreliable. Response time is 48 hours for any service outages. No updates given. I would not even suggest this Internet Service to anybody. They expect their payment on due date, if though you out of service for days. Poor business.
When it works, it’s amazing. However, like other people have said, outages happen way too often without warning. It’s getting very frustrating
This company has the worst customer service they have the worst Internet connections. I’ve been battling with them to get service for over six months spent several thousand dollars from trimming trees to trenching their cable line in after …
Don’t. Do. It. Awful service, inconsiderate customer service. We have had a tech scheduled multiple times for certain time slots (4hour slots) no one shows up when they’re scheduled and want to make it seems like the customer’s fault. We …
We have had this internet for less than a month and have already experienced two outages that lasted over a day. I strongly do not recommend this internet provider. …
If you have ANY other options don’t use Wisper. Service goes out regularly and it takes weeks to get service techs toshow up and get it fixed. We have been down for three weeks and second tech visit was today. He did not have equipment he needed and rescheduled a week from now.. Incompetent!
Constantly restarting router. At the highest speed you can get (25mbps) it barely runs Netflix. Always buffering. I have a clear shot across 3 fields to the tower. Already ordered Starlink and can’t wait to get it. I gave it 2 stars because it actually works occasionally.
The service is great when it works, BUT our service goes down regularly for 1-3 days every month, over the last 6 months. My wife and I both work from home and this is unacceptable. When I called the tech department and asked if they gave …
Currently using Whisper Internet services for about 8 months. Here are a few things you need to consider before using them, if you have a choice
1. My area speed is only 25 Mbps. …