Please chang your name to, Wasting My time! The worse service out there possibly. Same excuse after another. Never ever pick trash on your trash date. Bring your money elsewhere!
Would never them. I had them for about 6 months only had a couple of problems over the phone with them. I received an email in January that they won’t pick up our trash and recycling for another week. Husband called and talked the route …
Their driver of vehicle 632704 comes flying down my street at 9 o’clock I’m a Saturday morning my 2 year old could have been outside playing what if he were to have darted out in the street hence he is a 2 yr old the guy would have not been able to stop looks like safety for ppls kids aren’t tooken into consideration
This afternoon as the truck driver came and picked up the recycling items, I noticed there were still recycling items on the city street and he ignore the items and left the area. Throughout the times, I haven’t had any issues with you …
There prices is fair considering there a nation wide company and there service is good. You have to expect thing will be better in the future as we come out the pandemic
Left my dumpster at the end of my driveway, then after two hours of calling, the driver they sent to put it back where it’s supposed to be yelled at me and blamed me for them not doing their job.
Your crew is on time each week, do a nice job, friendly, and the company’s communication about any schedule change is handled well (plus we like the receptacles you provide.)
I’ve used WM for three years now and have not had any problems whatsoever. Customer Service has been responsive and professional when I’ve had special requests and pickup has been consistently been when expected.
What’s with these people? They never notify you before cutting you off for late payment. Then when you get paid up they extort money plus “fees and charges” in order to “restore” service. All they have to do is click a button on their end. What a crock! Environmentally concerned, but questionable ethics for sure.
They did NOT pick up our trash today. We were with Garbage Man before they were taken over by waste Management and now they drive by in the AM and same truck comes by anytime in the PM. …
I would give less than 1 star if possible. Charges 10 times the amount of other companies, randomly changes your services saying it was supposed to save you money when it more than doubled the monthly cost and then wants 6 months plus pick …
Since Garbageman was acquired by WM, they have picked up my trash once on the scheduled day. It’s been about 6 weeks now. If you like talking to “customer representatives,” this is the company for you. GO ELSEWHERE! PAY MORE IF YOU HAVE TO!
THIS IS THE WORST GARBAGE COMPANY I HAVE EVER EXPERIENCED! We call for pick up 4 times. We were quoted 3 different prices… and on top of it.. they never came. It was not only an eye sore.. but a safety hazard to children in our …
I live at Carriage Oaks and every monday morning there is garbage all over our parking lot. Disgusting!! I took pictures of 5 dumpsters that had debris every where! Its hard to believe that your company doesn’t require good practice out in the field. You need to fire and hire! And our management needs to find a new garbage service.
The first pick up after Christmas, so our recycling can was full, and the man picking up our garbage dropped our can into the truck on accident. My husband went out to help him, and instead of being grateful for the help, he chooses to use profanity towards my husband. very unprofessional.
Have had them for 13 years and only a positive experience. I’ve missed putting the garbage at the street and drivers have walked down a 150′ driveway to grab it for me. I called this week for a missed pickup and they showed up on an “off day” when it wasn’t expected. Great service.
found out that my payment was late. ok my fault. go to pay it and they want a $50 fee to “reactivate” my service. what a joke. so then i try and cancel the service all together and they want $75 to pickup the cans. ARE YOU KIDDING ME! …
Your employees are the greatest. Thank you very much for your prompt and courteous service. Especially as my deepest thanks to your yard waste collection people. I needed additional assistance and they were right there to help me. Again if …
Twice recently, my trash can and recycle bin were literally thrown away when the truck came to pick them up. They’ve told my association manager that it’s because I have the smaller size cans and the arms on the trucks have a hard time …
We have paid for service for less than 4 months and they continually do NOT pick up our trash. Every time I call they promise to fix it and they say it’s my fault for not putting my cans out. Except we put them out on Sunday nights for a …
Awful service, Friday pickup don’t show email to say will be there Saturday don’t show call on Monday say they will do a special pickup embarrassing having the can out for 4 to 5 days. Switching companies please don’t use this company not worth the stress.
After reading a few reviews I’m not surprised with our experience. Our recycling gets picked up every two weeks with out a doubt. The garbage on the other hand?? Having a home where you can’t get rid of your waste is frustrating and …
Horrible! I would never choose this company, but our city just signed a contract with them beginning Jan 1st. It is now the 15. I have called twice about the missed pick ups. Each time they promised pickup within 2 days. I just called for …
I don’t even use waste management but somehow ended up with one of their recycling bins. I have called them FIVE times and each time they tell me the bin will be getting picked up either that day or the next day. It has been over a week now and the driver hasn’t even do much as driven by
Absolutely horrible. Repeated missed pickups for trash and yardwaste. Customer service is impossible to get a hold of. I paid for a full year of service and keep getting offered bill credits for when I renew, which is obviously not …
For nearly two months now, Waste Management has failed to pick up my trash on the scheduled day. They are some times one day, or two days, or three days late. One week they did not pick up at all. Some times they will pick up from one side …
Absolutely the worst company I have ever dealt with. Frequently missed pick ups difficult to work with. Of the many people I talked to only a few were helpful. Kudos to them. Would Absolutely never recommend this company to anyone!!!!
We allowed them to charge our card for one payment. We preferred to pay online anyway. They overcharged us TWICE! When we spoke to them they claimed “the system charged you automatically 6 months ahead” I never heard of such thing. They …
Never missed payment in 3 years, they picked up trash about 3 hrs later they came picked up empty trash can called them the next day said they need a credit card on file gave them one, then next day they dropped a smaller can off wich was …
Would have given zero stars if able!
Horrible service over the past couple years! We contracted to get yard waste service and they haven’t picked it up for 3 weeks and today we received notice that they are suspending this service through the month of June.
If I could give 0 starts I would. They would miss our trash pickup on a regular basis, they never came back after I was missed so it would build until the next week or two weeks with recycling. They kept messing up my bill in the beginning. …
I’ve tried calling for days to set up service as I am forced to use this terrible company. I’ve spent well over an hour on hold and have only gotten through one time. The rep then immediately transferred me to a line where the hold was greater than 30 minutes. What a joke.
After numerous calls, WM just refused to take our leaves one year. They are constantly rescheduling for the next day, which I have been very patient with. I just got an email they are skipping our trash service this week, which they sent …
Service has seriously dropped in the last 10 years in Stillwater. Extra charges, call to schedule a pickup, can’t rely on them to consistently show up on a scheduled day. BUT the invoices are never late! Called to get a new garbage bin and you’d think I was scheduling a surgery.
Didn’t want service no more canceled it. Took them a month to get the bin. Charge me a bin removel fee and even pay it before the time it told us to pay and is still trying to charge us a late fee of 14 dollars!!! Don’t go with them they will take you money and keep on taking for service they screw up on! Go with curbside way better
We were set up with Waste Management through our inspection company. I wish I would have researched and selected our own garbage company, especially because no one else in our neighborhood has Waste Management. We had countless missed …
This company is getting worse every day, I have had my container full of garbage for 2 weeks, they are supposed to pick it up on Mondays, last week they told me that they could not pick it up on Monday but they will do on Tuesday, and they …
This company is not dependable. Yard waste has been picked up a total of maybe 3 tomes. Constant notifications about the inability to service our residency. I’ve called every week and still no service. Then they changed to every other …
Kaylee keeps sending me a contract to sign. I do. Not LIVE THERE!!!!!!!!!!! I HAVE CALLED DOCUSIGN SO MANY TIMES AND I AM TIRED OF IT!!!!!!!!!!!!!!!!!!!NOW I AM TELLING. YOU WASTE MANAGEMENT TO STOP HARRASSING ME OR……………..I AM …
I have lived in St. Louis Park for over a year and Waste Management has been my waste collection provider for the whole time. At the start of 2022, I had issues with consistent missed pickups for our solid waste (trash) so I thought I would …
Canceled my service today after being a customer for almost 15 years. Trash pickup was consistent the entire time but the yard waste pickup is almost always delayed or gets skipped all together. My city switched recycling companies so I now …
These guys couldn’t pick up a rock off the floor let alone a trash can…..6 tries to get my service right and we’re still going. Lied to by customer service about the trash being picked up when it clearly wasn’t. …
Garbage is always timely but the recycling can be picked up as late as 5 days later and I am a heavy recycler. Rates keep creeping up and gets to the point of being unaffordable by this senior. I have been with WM for almost 20 years. Most of the neighbors have dropped them.
Horrible! They do not pick up on regularly scheduled day. Took FIVE days to get recycling picked up last week and now we are two past my trash pick up. When I call I get a generic excuse and told it is scheduled for the next day. Have to call multiple times to get them to do their job.
We live in St. Louis Park and the pick up schedule is incredibly inconsistent. Often our collection day comes and goes without a pickup and then WM shows up the next day. There is rarely communication regarding delays as it has become the …
Service quality has dramatically dropped. Over the past year. Trash service very often gets missed and recycling often gets pushed out to the next day. For the price the consumer pays, it is disappointing to not receive service when expected.
We recently got notice that waste management will now be picking up our trash instead of advanced disposal. I never had any issues with advanced disposal not picking up the trash when they were supposed to. It’s been 3 weeks with waste management and they have already missed us twice. Not a good start.
cheapest price. had zero issues. no hidden fees.
Please chang your name to, Wasting My time! The worse service out there possibly. Same excuse after another. Never ever pick trash on your trash date. Bring your money elsewhere!
Would never them. I had them for about 6 months only had a couple of problems over the phone with them. I received an email in January that they won’t pick up our trash and recycling for another week. Husband called and talked the route …
Unimpressed with their customer service skills.
Late four times in a row
Amazing how every WM site has such horrible reviews.
FAKE COMPANY***
They do not pick up garbage. They do not answer the phone.
High level service. They are on time and very efficient.
Great prices. Great service. Awesome customer service.
Worst service yet.. never on time, overcharge it’s just crappie service
Lie about charges, then charge you for trying to quit…
They did fix the problem after we complained to the right person.
Good communication regarding pick up days or changes. WM is dependable and reasonably priced
You had one job. But you didn’t do it very well. Adios.
Go ANYWHERE else if you can! Customer service was unbelievable. If they are not rude, they are lying to you, or both!
We have had the same trash man for many years and he gives us personalized service.
Misses my yard waste pick up literally every week, I have to call or email every time. Just awful service
Their driver of vehicle 632704 comes flying down my street at 9 o’clock I’m a Saturday morning my 2 year old could have been outside playing what if he were to have darted out in the street hence he is a 2 yr old the guy would have not been able to stop looks like safety for ppls kids aren’t tooken into consideration
This afternoon as the truck driver came and picked up the recycling items, I noticed there were still recycling items on the city street and he ignore the items and left the area. Throughout the times, I haven’t had any issues with you …
Trash and recycling is never picked up on time, very frustrating
There prices is fair considering there a nation wide company and there service is good. You have to expect thing will be better in the future as we come out the pandemic
They do it great job 👏 …
Rate increases without notice and often
Left my dumpster at the end of my driveway, then after two hours of calling, the driver they sent to put it back where it’s supposed to be yelled at me and blamed me for them not doing their job.
Your crew is on time each week, do a nice job, friendly, and the company’s communication about any schedule change is handled well (plus we like the receptacles you provide.)
I’ve used WM for three years now and have not had any problems whatsoever. Customer Service has been responsive and professional when I’ve had special requests and pickup has been consistently been when expected.
What’s with these people? They never notify you before cutting you off for late payment. Then when you get paid up they extort money plus “fees and charges” in order to “restore” service. All they have to do is click a button on their end. What a crock! Environmentally concerned, but questionable ethics for sure.
They did NOT pick up our trash today. We were with Garbage Man before they were taken over by waste Management and now they drive by in the AM and same truck comes by anytime in the PM. …
I would give less than 1 star if possible. Charges 10 times the amount of other companies, randomly changes your services saying it was supposed to save you money when it more than doubled the monthly cost and then wants 6 months plus pick …
Since Garbageman was acquired by WM, they have picked up my trash once on the scheduled day. It’s been about 6 weeks now. If you like talking to “customer representatives,” this is the company for you. GO ELSEWHERE! PAY MORE IF YOU HAVE TO!
THIS IS THE WORST GARBAGE COMPANY I HAVE EVER EXPERIENCED! We call for pick up 4 times. We were quoted 3 different prices… and on top of it.. they never came. It was not only an eye sore.. but a safety hazard to children in our …
I live at Carriage Oaks and every monday morning there is garbage all over our parking lot. Disgusting!! I took pictures of 5 dumpsters that had debris every where! Its hard to believe that your company doesn’t require good practice out in the field. You need to fire and hire! And our management needs to find a new garbage service.
The first pick up after Christmas, so our recycling can was full, and the man picking up our garbage dropped our can into the truck on accident. My husband went out to help him, and instead of being grateful for the help, he chooses to use profanity towards my husband. very unprofessional.
Have had them for 13 years and only a positive experience. I’ve missed putting the garbage at the street and drivers have walked down a 150′ driveway to grab it for me. I called this week for a missed pickup and they showed up on an “off day” when it wasn’t expected. Great service.
found out that my payment was late. ok my fault. go to pay it and they want a $50 fee to “reactivate” my service. what a joke. so then i try and cancel the service all together and they want $75 to pickup the cans. ARE YOU KIDDING ME! …
Your employees are the greatest. Thank you very much for your prompt and courteous service. Especially as my deepest thanks to your yard waste collection people. I needed additional assistance and they were right there to help me. Again if …
Twice recently, my trash can and recycle bin were literally thrown away when the truck came to pick them up. They’ve told my association manager that it’s because I have the smaller size cans and the arms on the trucks have a hard time …
We have paid for service for less than 4 months and they continually do NOT pick up our trash. Every time I call they promise to fix it and they say it’s my fault for not putting my cans out. Except we put them out on Sunday nights for a …
Awful service, Friday pickup don’t show email to say will be there Saturday don’t show call on Monday say they will do a special pickup embarrassing having the can out for 4 to 5 days. Switching companies please don’t use this company not worth the stress.
After reading a few reviews I’m not surprised with our experience. Our recycling gets picked up every two weeks with out a doubt. The garbage on the other hand?? Having a home where you can’t get rid of your waste is frustrating and …
Horrible! I would never choose this company, but our city just signed a contract with them beginning Jan 1st. It is now the 15. I have called twice about the missed pick ups. Each time they promised pickup within 2 days. I just called for …
I don’t even use waste management but somehow ended up with one of their recycling bins. I have called them FIVE times and each time they tell me the bin will be getting picked up either that day or the next day. It has been over a week now and the driver hasn’t even do much as driven by
Can I give 0 Stars?
I have had trash service from a small company in our community until about a …
Absolutely horrible. Repeated missed pickups for trash and yardwaste. Customer service is impossible to get a hold of. I paid for a full year of service and keep getting offered bill credits for when I renew, which is obviously not …
For nearly two months now, Waste Management has failed to pick up my trash on the scheduled day. They are some times one day, or two days, or three days late. One week they did not pick up at all. Some times they will pick up from one side …
Absolutely the worst company I have ever dealt with. Frequently missed pick ups difficult to work with. Of the many people I talked to only a few were helpful. Kudos to them. Would Absolutely never recommend this company to anyone!!!!
We allowed them to charge our card for one payment. We preferred to pay online anyway. They overcharged us TWICE! When we spoke to them they claimed “the system charged you automatically 6 months ahead” I never heard of such thing. They …
Julie Altman is great at
Her job, I have been working with her for year!
Never missed payment in 3 years, they picked up trash about 3 hrs later they came picked up empty trash can called them the next day said they need a credit card on file gave them one, then next day they dropped a smaller can off wich was …
Would have given zero stars if able!
Horrible service over the past couple years! We contracted to get yard waste service and they haven’t picked it up for 3 weeks and today we received notice that they are suspending this service through the month of June.
If I could give 0 starts I would. They would miss our trash pickup on a regular basis, they never came back after I was missed so it would build until the next week or two weeks with recycling. They kept messing up my bill in the beginning. …
I’ve tried calling for days to set up service as I am forced to use this terrible company. I’ve spent well over an hour on hold and have only gotten through one time. The rep then immediately transferred me to a line where the hold was greater than 30 minutes. What a joke.
After numerous calls, WM just refused to take our leaves one year. They are constantly rescheduling for the next day, which I have been very patient with. I just got an email they are skipping our trash service this week, which they sent …
Service has seriously dropped in the last 10 years in Stillwater. Extra charges, call to schedule a pickup, can’t rely on them to consistently show up on a scheduled day. BUT the invoices are never late! Called to get a new garbage bin and you’d think I was scheduling a surgery.
Didn’t want service no more canceled it. Took them a month to get the bin. Charge me a bin removel fee and even pay it before the time it told us to pay and is still trying to charge us a late fee of 14 dollars!!! Don’t go with them they will take you money and keep on taking for service they screw up on! Go with curbside way better
We were set up with Waste Management through our inspection company. I wish I would have researched and selected our own garbage company, especially because no one else in our neighborhood has Waste Management. We had countless missed …
My Trash didn’t get picked up. It still full with trash. I’m not happy. I need it to be picked up asap. Thanks
This company is getting worse every day, I have had my container full of garbage for 2 weeks, they are supposed to pick it up on Mondays, last week they told me that they could not pick it up on Monday but they will do on Tuesday, and they …
This company is not dependable. Yard waste has been picked up a total of maybe 3 tomes. Constant notifications about the inability to service our residency. I’ve called every week and still no service. Then they changed to every other …
Kaylee keeps sending me a contract to sign. I do. Not LIVE THERE!!!!!!!!!!! I HAVE CALLED DOCUSIGN SO MANY TIMES AND I AM TIRED OF IT!!!!!!!!!!!!!!!!!!!NOW I AM TELLING. YOU WASTE MANAGEMENT TO STOP HARRASSING ME OR……………..I AM …
I have no issues with them one of the things that I really like is that we receive emails and I have an option for auto pay
I have lived in St. Louis Park for over a year and Waste Management has been my waste collection provider for the whole time. At the start of 2022, I had issues with consistent missed pickups for our solid waste (trash) so I thought I would …
Canceled my service today after being a customer for almost 15 years. Trash pickup was consistent the entire time but the yard waste pickup is almost always delayed or gets skipped all together. My city switched recycling companies so I now …
These guys couldn’t pick up a rock off the floor let alone a trash can…..6 tries to get my service right and we’re still going. Lied to by customer service about the trash being picked up when it clearly wasn’t. …
Garbage is always timely but the recycling can be picked up as late as 5 days later and I am a heavy recycler. Rates keep creeping up and gets to the point of being unaffordable by this senior. I have been with WM for almost 20 years. Most of the neighbors have dropped them.
Horrible! They do not pick up on regularly scheduled day. Took FIVE days to get recycling picked up last week and now we are two past my trash pick up. When I call I get a generic excuse and told it is scheduled for the next day. Have to call multiple times to get them to do their job.
We live in St. Louis Park and the pick up schedule is incredibly inconsistent. Often our collection day comes and goes without a pickup and then WM shows up the next day. There is rarely communication regarding delays as it has become the …
Service quality has dramatically dropped. Over the past year. Trash service very often gets missed and recycling often gets pushed out to the next day. For the price the consumer pays, it is disappointing to not receive service when expected.
We recently got notice that waste management will now be picking up our trash instead of advanced disposal. I never had any issues with advanced disposal not picking up the trash when they were supposed to. It’s been 3 weeks with waste management and they have already missed us twice. Not a good start.