Wood County Electric Cooperative (TX) Reviews ( 79 )
(Translated by Google) This company is the best in this area. The attention and service are unmatched. They respond very quickly to emergency situations due to blackouts and the prices are considerably good for the financial situation we …
Tired of the price increase every year after the Cooperative rebate! Our bill increased $160.00 in one month. Little to no increase in KWH’S. Everyone needs to keep reading own meters and keep a log. Petitioning PUBLIC UTILITIES COMMISSION
I have been waiting and waiting to get my pole dropped.
Each time I call I get a different answer on when it will be done ..
Last time I called it will be a few days now it’s 2 weeks!
The power has been going out here alot lately. And staying off for long periods of time. It’s ridiculous especially in the summer time when it’s extremely hot
Would give a zero if I could worst provider ever have a attorney working on getting it deregulated Have a petition with signatures already also this is the worst service for any utility company they will not be getting away with it much …
This company is awful. There deposits, rates, system and service are ridiculous. They blatantly abuse the fact that they are a co-op and there customers do not have the choice of a different, better electric company.
Wrong, wrong, wrong…
I am in summerfield FL. , you guys came in the evening of the 14 th.
On behalf of me and my neighbors….thanks could never be enough, you kindness for helping Florida, your long hours, hard work, and dedication to your trade is …
Thank you so, so much WCEC! All of you rocked it during the 2021 Snow & Ice Storm! We’ve been customers >35 years & not even a flicker!
Way to represent ETx♥️‼️Y’all are appreciated!
Rude rude customer service. Tried to pay bill after paying on it earlier and still had no service. So I called and they said I still owed 7 dollars. This is bvb prepaid so I was in the negative 1 night no ads or heat running and was minus 13 dollars by t
This is the worst power company I have ever been around. The power goes out constantly. Then it takes hours for them to respond. If there was a choice of power company’s it sure wouldn’t be Wood county electric for me.
Love the prepay as I can either use a lot or very little electric according to my funds. No disconnect. And weekend grace is a game changer to ‘Opps I forgot to pay the bill’.
The price has sky rocketed since 2 months ago and most resent complaint I have is they don’t care about the value of others property they don’t have common sense to ask to get on my property they tore up My land and the neighbor’s yard and should be made to fix it period if you can’t fix the damage STAY OFF MY PROPERTY
This Company SUCKS, If you have another choice for electricity, I advise you to chose the other. They are rude to their customers, no matter how long you have been a customer. We will now go solar!
You need a better way to add money to prepaid accounts. I have no car and it is very difficult getting to the bus. Between finding a ride to work and making sure I can get to the bus thing the one time a week it is near me is extremely …
Folks if you don’t get your way lickety split from these places it’s apperant you’ll never be satisfied. Each and Everytime anything has gone wrong with the power here in Yantis Texas. Wood County Electric has gone 100% out of their way in …
To make amends for kiosks being shut down they opened up on Saturday’s from 9 am to 1 pm, I have gotten here 5 till 9 to be able make it to work at 10 with a little bit of time to grab a coffee. This is supposed to be a professional upheld …
This power comany has the worst electric service quality. The power has always flickered for years. Now, the last several days, the power flickers constantly every fews minutes. If I can switch comanies, I would. I am considering solar. At least I would be in control.
Worst electric cooperative in the state of Texas! First they allow the smart meter refill machines to be disconnected overnight,then the power goes out for over eight hours on the coldest day of the year. I will be looking for an alternative this new year.
I got on prepaid to pay a large bill I owed . Now that’s its paid. I recently put a 100 dollars for the month. Within 2 days I’m down to 4.14 YES FOUR DOLLARS AND FOURTEEN CENTS. IM ON A FIXED INCOME. I SHOULDNT HAVE TO WORRY ABOUT BEING …
I have always been pleased with the friendly and prompt service from Wood County EC. During the snow storm I never lost power. They do an excellent job and the rates are more than fair.
I’m very pleased with “all” who work at WCEC!! They have always been on top of all my families needs. The power goes out, and within a short time it is back on. No matter the time!! I’m a little sad they are taking the Smart Boxes away. I …
Haven’t really had any problems yet like what I’ve seen on other reviews. However i just got my second bill (which is significantly higher 3X) and come to find out the “Co op” running a monopoly in the area. For some one such as myself …
Worst electric company ever. Third outage in 9 days and no storms to blame it on. You should have to issue a credit to everyone affected by your outages. You expect me to pay my bill on time or you penalize me. You should get fined everytime you allow the electricity to go out.
Each and every time I have EVER call WCEC I have always gotten quick service. If I call a text midnight… they are pulling in my yard by 1am. Today was not different. They estimated 7:47 and at 7:57 my lights were on. I cannot day thank you enough. Awesome!!
As usual, department policy depends on the employee your talking to. None of them know their job. They just try to get you off of the phone as fast as possible while doing as little as possible.
Called 5 months ago trying to get them to repair the poor trenching job they did while my house was being built. I have a 3 foot wide, 50 foot long, 1 foot deep channel through my front yard now. Every time I call, they just say they are …
The electric service goes off all the time round here. Worst power company I ever have seen. No storms but it’s off for hours. Call it in and have to talk to a recorder and it says it will be hours before power is back on. I hate this company. They can’t keep the power on consistently. And don’t answer the phones.
23 years on Wood County electric. Every year I comment on how fortunate we are to have their service. We rarely have lost power and we are located in a rural area. I know there are others with different experiences but ours has been very positive. Thank you WCEC.
If the wind blows, the power goes out. If the sun shines, the power goes out. If a cloud is in the sky, the power goes out. My bill randomly tripled for two months and magically went back to normal. Their technician supposedly came to my house and did a meter test, but technician never appeared on camera.
They have a complete monopoly and they know it. They do whatever they want, charging for more then was used, because they know you cant do anything about it. I called to complain and they responded by turning off my notifications so I don’t …
Not impressed. They sent us a bill saying it wasn’t due till the 11th and they shut it off on the morning of the 9th. I have a 9 month old and to say the least, it would’ve been nice to have some warning. Also charged us $100 fee for …
Why? because you stoop so.low cutting off power to a 65 yr old.on disability during this cold weather because Linden Tx can’t keep workers at they’re jobs long enough to.renew applications fast enough. How sorry is that?
Our experience started off well. We enjoyed the kiosk cards and it was some what convenient,but ever since they decided to cut off the kiosk system over night it has been hell. My wife and I both work and it’s not possible for us to make it …
worst electric company I’ve ever had. power outages are just normal for this company. if there’s a drop of rain the power will go out… but it’s not a prerequisite… it goes it for no reason without warning at least once to twice a month. forget about keeping groceries for the long haul if you’re with this company.
There Crooks! And power ho s out almost every storm because they won’t maintain there Highline wires! Absolutely trash company! I hope they all lose their jobs!
After the strong storm blew through last night we reported the outage. Heard a lot of chain sawing & lots of power company trucks working hard & our power was restored. Thank you.
Shout out to Karla Crockett for being so helpful and professional. I had an extremely confusing new service application I needed help with and she handled it like a pro! I have been with WCEC for a long time and they have always been good …
My family has been coop customers for over 50 years or since electric came to rural east Texas. They have been fair, honest and kept my power on or repaired for years. I have been a customer of several other companies and wcec is the best …
Need to set up a go fund me page for Wood County and Verizon Wireless. Companies that are as poorly run as these need all the help they can get. Power outages are the norm and Verizon keeps you from being able to contact anyone about it. …
They have started sending daily usage reports which containing a couple days claiming I used 269 kwh. Some days I’ll get 2 notices of use within hours of each other. Both with totally different information. It’s like they don’t want us to …
I can’t speak to the prepaid smart card system, but I am dismayed to see so many negative reviews. We have been Wood County Co-Op members since 2009 (regular bills in the mail, usually paid online) and have had consistently stellar service. …
Constantly having power surges. If it rains you might as well get ready for the power to go out. Won’t send crews out to clear trees off the lines. Can’t get any other power company here so the feel they can charge what they feel like. Wood …
Scam County Electric, notice all the reviews and how they have a monopoly they can do what they want. I asked for a breakdown of each costs on the bill. How is it a $30 for a connection fee when all you do is change a name on the account? PCRF Charge? Monthly base charge? Guess I’m a subscriber to a monopoly.
This issue was partially my fault I neglected to pay my July bill due to needing to fly out of state for my mother’s funeral I was gone 12 days. When I returned my bill was for 2 months and my last statement gave me a balance of 289.00 and …
It’s a shame that zero stars is not an option. Bill doubled out of no where. Last month my bill was 220 this month 405. Same amount of KW usage. Absolute trash.
Their prices have sky rocketed over the past few months. They sent out letters explaining there would be an increase. But this increase is really ridiculous. My electric bill went from around $150, to $331 in over a month and there have …
I think this company is great! Their rates, probably because they are a co-op, are cheaper, I believe, than other electricity providers. Whenever our electricity happens to go off, they are very quick in restoring it – no matter the ongoing …
Impossible to get in contact with. They have one phone number and you have to hold for at least 15 minutes before you can talk to the receptionist. The receptionist doesn’t know anything and can’t do anything. So you must leave a message …
We had an unusual event with our electrical service…some of our circuits were working and all 220V service was out. We Called our Wood County Electric Coop to check on our service. Keith was our tehnician. He went above and beyond …
A good company. They get the job done as soon as possible. Have always been pleasant and helpful.
We did have an issue last year, while trimming the area close to the pine …
CO OP: an organization owned by its members…..as a member with a PREPAID METER I was forced to pay $900 to have my electric service restored. My account has information has been changed 2x without my approval as well.
Just wanted to Thank the wonderful workers who got the power going this morning on Christmas day 2022 in 18 degree weather! You all are awesome and saved Christmas! Thank you for your service and sacrifice ♥️
Check your bills folks and talk to your friends. No one is paying near what we are for PCRF charges. NO ONE. My 1000 square foot house vs my friends 3000 sq foot house should NOT have the same bill amount monthly (specifically on that, they …
Incompetent rude employees that act like its our fault when we call to comlain about brown outs. The electricity all along hwy 69 near kmoo continuously blinks and turns off at random – not just our house. Our very expensive computer …
This place is horrible we pay over $600 a month , clearly something isn’t right, who can afford this ? The company can charge like this because they are the ONLY option around where we live. We will have to move just because of an electric …
They don’t ever check these reviews but I am leaving this review in the event someone has the option of choosing a different service provider. After February my electric bill skyrocketed $100 more than it was. I am a disabled veteran and I …
I have been a member of Wood County Electric Coop for four years and I have nothing BUT good to say about them. When there has been a power outage, they address the problem very quickly. …
(Translated by Google) This company is the best in this area. The attention and service are unmatched. They respond very quickly to emergency situations due to blackouts and the prices are considerably good for the financial situation we …
Tired of the price increase every year after the Cooperative rebate! Our bill increased $160.00 in one month. Little to no increase in KWH’S. Everyone needs to keep reading own meters and keep a log. Petitioning PUBLIC UTILITIES COMMISSION
Only electric company in town.
No problems , keep ur money local
Wcec is a good company and have excellent employees
Absolutely amazing company ! Away on the ball, thank you.
Responsive customer service
Lack of customer service and prices are ridiculous give it up for small business monopolies
Thank thank 3for for your hard work during this outage. I appreciate your dedication set
Y’all had a power outage yesterday and y’all fried my gaming pc thank you so much👍🏻👍🏻👍🏻👍🏻 …
Terrible timing always a long wait. Never get the prepaid plan .it’s a pain.
It’s never fast , it’s never easy. It doesn’t matter how basic the request is …..it’s difficult for them
It is good I have been with wood country electric 30 years
This company will shut off your electric illegally after its been freezing temps for over 2 days in the twenties.
you should move your electric kiosk to a place with better business ethics.
The power went out at our house. We called to report it and it was fixed in an hour! Thank you!
Power is out and they didn’t offer any help with my food I lost been without power over 24 hours
Great service Hwy 17 Alba Texas service back on prayers for the family that had the wreck.Thank you
I have been waiting and waiting to get my pole dropped.
Each time I call I get a different answer on when it will be done ..
Last time I called it will be a few days now it’s 2 weeks!
The power has been going out here alot lately. And staying off for long periods of time. It’s ridiculous especially in the summer time when it’s extremely hot
We’re very lucky to have the Wood county power company with the best service and repair crews around!.👍🇺🇸🙏 …
Easy payment access, notices are never late more than 5-10 minutes. I highly recommend using this company.
Would give a zero if I could worst provider ever have a attorney working on getting it deregulated Have a petition with signatures already also this is the worst service for any utility company they will not be getting away with it much …
So sick of our power going off! I have live newborn pups and twice today we have lost power and have NZo heat for them. Absolutely ridiculous!!
This company is awful. There deposits, rates, system and service are ridiculous. They blatantly abuse the fact that they are a co-op and there customers do not have the choice of a different, better electric company.
Wrong, wrong, wrong…
I am in summerfield FL. , you guys came in the evening of the 14 th.
On behalf of me and my neighbors….thanks could never be enough, you kindness for helping Florida, your long hours, hard work, and dedication to your trade is …
Thank you so, so much WCEC! All of you rocked it during the 2021 Snow & Ice Storm! We’ve been customers >35 years & not even a flicker!
Way to represent ETx♥️‼️Y’all are appreciated!
Rude rude customer service. Tried to pay bill after paying on it earlier and still had no service. So I called and they said I still owed 7 dollars. This is bvb prepaid so I was in the negative 1 night no ads or heat running and was minus 13 dollars by t
This is the worst power company I have ever been around. The power goes out constantly. Then it takes hours for them to respond. If there was a choice of power company’s it sure wouldn’t be Wood county electric for me.
Love the prepay as I can either use a lot or very little electric according to my funds. No disconnect. And weekend grace is a game changer to ‘Opps I forgot to pay the bill’.
The price has sky rocketed since 2 months ago and most resent complaint I have is they don’t care about the value of others property they don’t have common sense to ask to get on my property they tore up My land and the neighbor’s yard and should be made to fix it period if you can’t fix the damage STAY OFF MY PROPERTY
This Company SUCKS, If you have another choice for electricity, I advise you to chose the other. They are rude to their customers, no matter how long you have been a customer. We will now go solar!
You need a better way to add money to prepaid accounts. I have no car and it is very difficult getting to the bus. Between finding a ride to work and making sure I can get to the bus thing the one time a week it is near me is extremely …
Folks if you don’t get your way lickety split from these places it’s apperant you’ll never be satisfied. Each and Everytime anything has gone wrong with the power here in Yantis Texas. Wood County Electric has gone 100% out of their way in …
To make amends for kiosks being shut down they opened up on Saturday’s from 9 am to 1 pm, I have gotten here 5 till 9 to be able make it to work at 10 with a little bit of time to grab a coffee. This is supposed to be a professional upheld …
This power comany has the worst electric service quality. The power has always flickered for years. Now, the last several days, the power flickers constantly every fews minutes. If I can switch comanies, I would. I am considering solar. At least I would be in control.
Worst electric cooperative in the state of Texas! First they allow the smart meter refill machines to be disconnected overnight,then the power goes out for over eight hours on the coldest day of the year. I will be looking for an alternative this new year.
I got on prepaid to pay a large bill I owed . Now that’s its paid. I recently put a 100 dollars for the month. Within 2 days I’m down to 4.14 YES FOUR DOLLARS AND FOURTEEN CENTS. IM ON A FIXED INCOME. I SHOULDNT HAVE TO WORRY ABOUT BEING …
I have always been pleased with the friendly and prompt service from Wood County EC. During the snow storm I never lost power. They do an excellent job and the rates are more than fair.
I’m very pleased with “all” who work at WCEC!! They have always been on top of all my families needs. The power goes out, and within a short time it is back on. No matter the time!! I’m a little sad they are taking the Smart Boxes away. I …
Haven’t really had any problems yet like what I’ve seen on other reviews. However i just got my second bill (which is significantly higher 3X) and come to find out the “Co op” running a monopoly in the area. For some one such as myself …
Worst electric company ever. Third outage in 9 days and no storms to blame it on. You should have to issue a credit to everyone affected by your outages. You expect me to pay my bill on time or you penalize me. You should get fined everytime you allow the electricity to go out.
Each and every time I have EVER call WCEC I have always gotten quick service. If I call a text midnight… they are pulling in my yard by 1am. Today was not different. They estimated 7:47 and at 7:57 my lights were on. I cannot day thank you enough. Awesome!!
As usual, department policy depends on the employee your talking to. None of them know their job. They just try to get you off of the phone as fast as possible while doing as little as possible.
Called 5 months ago trying to get them to repair the poor trenching job they did while my house was being built. I have a 3 foot wide, 50 foot long, 1 foot deep channel through my front yard now. Every time I call, they just say they are …
The electric service goes off all the time round here. Worst power company I ever have seen. No storms but it’s off for hours. Call it in and have to talk to a recorder and it says it will be hours before power is back on. I hate this company. They can’t keep the power on consistently. And don’t answer the phones.
23 years on Wood County electric. Every year I comment on how fortunate we are to have their service. We rarely have lost power and we are located in a rural area. I know there are others with different experiences but ours has been very positive. Thank you WCEC.
If the wind blows, the power goes out. If the sun shines, the power goes out. If a cloud is in the sky, the power goes out. My bill randomly tripled for two months and magically went back to normal. Their technician supposedly came to my house and did a meter test, but technician never appeared on camera.
They have a complete monopoly and they know it. They do whatever they want, charging for more then was used, because they know you cant do anything about it. I called to complain and they responded by turning off my notifications so I don’t …
Not impressed. They sent us a bill saying it wasn’t due till the 11th and they shut it off on the morning of the 9th. I have a 9 month old and to say the least, it would’ve been nice to have some warning. Also charged us $100 fee for …
Why? because you stoop so.low cutting off power to a 65 yr old.on disability during this cold weather because Linden Tx can’t keep workers at they’re jobs long enough to.renew applications fast enough. How sorry is that?
Our experience started off well. We enjoyed the kiosk cards and it was some what convenient,but ever since they decided to cut off the kiosk system over night it has been hell. My wife and I both work and it’s not possible for us to make it …
!!!!! WARNING !!!!!! BEWARE
THESE PEOPLE ARE EXTREMELY RUDE
They know they have a monopoly in this area and they dont follow laws and …
worst electric company I’ve ever had. power outages are just normal for this company. if there’s a drop of rain the power will go out… but it’s not a prerequisite… it goes it for no reason without warning at least once to twice a month. forget about keeping groceries for the long haul if you’re with this company.
There Crooks! And power ho s out almost every storm because they won’t maintain there Highline wires! Absolutely trash company! I hope they all lose their jobs!
After the strong storm blew through last night we reported the outage. Heard a lot of chain sawing & lots of power company trucks working hard & our power was restored. Thank you.
Shout out to Karla Crockett for being so helpful and professional. I had an extremely confusing new service application I needed help with and she handled it like a pro! I have been with WCEC for a long time and they have always been good …
My family has been coop customers for over 50 years or since electric came to rural east Texas. They have been fair, honest and kept my power on or repaired for years. I have been a customer of several other companies and wcec is the best …
I noticed all the one star ratings are from people that use prepaid electricity… …
Need to set up a go fund me page for Wood County and Verizon Wireless. Companies that are as poorly run as these need all the help they can get. Power outages are the norm and Verizon keeps you from being able to contact anyone about it. …
They have started sending daily usage reports which containing a couple days claiming I used 269 kwh. Some days I’ll get 2 notices of use within hours of each other. Both with totally different information. It’s like they don’t want us to …
I can’t speak to the prepaid smart card system, but I am dismayed to see so many negative reviews. We have been Wood County Co-Op members since 2009 (regular bills in the mail, usually paid online) and have had consistently stellar service. …
Constantly having power surges. If it rains you might as well get ready for the power to go out. Won’t send crews out to clear trees off the lines. Can’t get any other power company here so the feel they can charge what they feel like. Wood …
Scam County Electric, notice all the reviews and how they have a monopoly they can do what they want. I asked for a breakdown of each costs on the bill. How is it a $30 for a connection fee when all you do is change a name on the account? PCRF Charge? Monthly base charge? Guess I’m a subscriber to a monopoly.
This issue was partially my fault I neglected to pay my July bill due to needing to fly out of state for my mother’s funeral I was gone 12 days. When I returned my bill was for 2 months and my last statement gave me a balance of 289.00 and …
It’s a shame that zero stars is not an option. Bill doubled out of no where. Last month my bill was 220 this month 405. Same amount of KW usage. Absolute trash.
Their prices have sky rocketed over the past few months. They sent out letters explaining there would be an increase. But this increase is really ridiculous. My electric bill went from around $150, to $331 in over a month and there have …
This might be the worst electric company out here they take for ever to come and do a simple job but request to be paid quickly.
I think this company is great! Their rates, probably because they are a co-op, are cheaper, I believe, than other electricity providers. Whenever our electricity happens to go off, they are very quick in restoring it – no matter the ongoing …
Impossible to get in contact with. They have one phone number and you have to hold for at least 15 minutes before you can talk to the receptionist. The receptionist doesn’t know anything and can’t do anything. So you must leave a message …
We had an unusual event with our electrical service…some of our circuits were working and all 220V service was out. We Called our Wood County Electric Coop to check on our service. Keith was our tehnician. He went above and beyond …
A good company. They get the job done as soon as possible. Have always been pleasant and helpful.
We did have an issue last year, while trimming the area close to the pine …
CO OP: an organization owned by its members…..as a member with a PREPAID METER I was forced to pay $900 to have my electric service restored. My account has information has been changed 2x without my approval as well.
Just wanted to Thank the wonderful workers who got the power going this morning on Christmas day 2022 in 18 degree weather! You all are awesome and saved Christmas! Thank you for your service and sacrifice ♥️
Check your bills folks and talk to your friends. No one is paying near what we are for PCRF charges. NO ONE. My 1000 square foot house vs my friends 3000 sq foot house should NOT have the same bill amount monthly (specifically on that, they …
Incompetent rude employees that act like its our fault when we call to comlain about brown outs. The electricity all along hwy 69 near kmoo continuously blinks and turns off at random – not just our house. Our very expensive computer …
This place is horrible we pay over $600 a month , clearly something isn’t right, who can afford this ? The company can charge like this because they are the ONLY option around where we live. We will have to move just because of an electric …
They don’t ever check these reviews but I am leaving this review in the event someone has the option of choosing a different service provider. After February my electric bill skyrocketed $100 more than it was. I am a disabled veteran and I …
I have been a member of Wood County Electric Coop for four years and I have nothing BUT good to say about them. When there has been a power outage, they address the problem very quickly. …