WCI is your first choice for endless connected applications. Delivering connectivity and in-room entertainment effectively and efficiently for your entire property portfolio. Headquartered in Houston, WCI is a market leader innovating and delivering technology and services to guest-centric properties. The company was the first technology service provider to hotels nationwide, beginning in 1974. Today, WCI is building on that legacy as a stable and trusted provider of video, data and connectivity services to some of the largest owners and managers of hotel and multifamily brands in the world.
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9801 Westheimer Fl 4, Houston, TX 77042
(Translated by Google) Unbeatable experience. Very professional in his work. Knowing the techniques of his
worked …
(Translated by Google) Excellent attention
(Original)
Excelente atención
Great service
Great service!
Impeccable Customer Service!!!
Great customer service.
Family oriented but needs a little more expansion
EXCELLENT SERVICE!
Amazing service!!! Kind people!
Do not recommend
Great customer service.
Worst customer service! We are on the hotel side of things.
You simply can’t find a better bunch of people than the staff of WCI.
Support is non existent. Tv goes out constantly. Installation sloppy.
Thanks for the fast service!!
They are terrible, every time I called to them to fix the signal they hang up on me because their lines are too busy!!!
Thanks to Brian C for excellent technical service!
My views have certainly changed. I hope they realize what they are doing and make some serious changes soon.
How am I paying $90 for only 20Mbps. I checked this morning and it was actually under 10..
I bet all these reviews are competitors. Great people work here and have all my respect.
The hotel I work at had this installed and all the bad reviews are true. It is a constant headache for both the staff and guests.
Thought about it, still do not recommend.
Worst service ever. They don’t have idea of what they are doing. Really better close your “business ” and sell potatoes
Lack of tech workers, our costumers keep complaining of poor service. We have been waiting for more than 10 months and still no service
Love their customer service from answering the phones to Tech the best.
Had a issue with the TV losing the programing. Jerry the CCS was great at helping resolve the issue.
I had great service tim help me out thru out the entire process thank u
$90/month for 20mbs is bad enough, but when actual download speeds hover at or below 10mbs? Pathetic.
thank you dallas martin for help. he help me for 2 hours programming channels for hotel. very helpful and patient !!!!!
On SuperBowl Sunday NBC as well as other channels have been out currently the rooms have been without this important sporting event for a few hours now and we’ve been on hold for an hour and a half with NO one to even answer a call
Terrible customer service 0/10
Ronald was a great help when we were having issues with our TVs. Great customer service. 😊 …
Nice to talk to someone other than a robot and nice to not have awkward silence when waiting for the systems to connect
Everyday there has been some sort of issue. I guess the building is under contract because I would of switched providers doesn’t make sense to pay for something you can’t use
Volt tv and mixtape s music and artists work and rapper and singers in Houston TX 2022 in Houston TX 2022
Customer service was on point I really appreciate the follow up u guys did A1 Steaksauce
Still waiting after more than a week broken promise over and over again impacting my guest and loosing money every day. Disappointed surprised service recommended by Franchise company.
I am a :guest an West Coast. The motel I am at has this company. Only 15 channel’s, internet is on and off, there is no channel guide only numbers. This is the crappest company a hotel could have.
I was helped by Dallas, he had great Customer Service and was able to get my issue resolved!
Ronald Loupe was extremely helpful in assisting us to get technicians out to our property and resolve our issues.
Had a pressing issue with a tv/satellite at the job. Sonny Goodwin and Danny Flippen and other world cinema workers really helped us out. They were very professional and nice! Thank you guys!!!
Dallas provided great customer support with positive demeanor and actually called back when he said he would which doesn’t happen all the time.
I’m currently staying at the Home 2 Suits in Homestead Fl. This is a property owner by Hilton. The complex and employees are excellent, however we are now into the 4th day with approximately 1/3 of the TV channels now working. It is my understanding this service is provided by World Cinema Inc. Their service is terrible!
I am the maintenance engineer at a Courtyard hotel. Dallas Martin was on the phone with me and my manger for aprx 2hrs and he was terrific he absolutely helped us solve our TV issues.
World Cinema has been in business since before I met the family and owners over 30 years ago. My father used to work there as well and they have never been more than extra ordinary. The most positive, uplifting, beautifully spirited, and …
We have had World Cinema service ever since I started working at the Courtyard Marriott in Clemson SC. In June 2015, they began to change our current system out with their new system that allowed for Internet TV to also be used like …
Sonny was a huge help to me on a technical call and I appreciate her quick follow up. She is an excellent customer service rep.
Very professional company with an outstanding Customer Call Center that really CARES about the quality of service that they provide to their customers. Pleasure working along side this company throughout my years in the hospitality business.
Just moved into an apartment complex in College Station to find this is the only provider I can use. They charge $85 for 20mbps, whereas Suddenlink has better customer service, someone to install and ensure service for you, AND 1Gbps for …
I very rarely write a bad review – I just move onto another product or another company. However, World Cinema is the sole provider of internet access to the apartment complex where I live. They have an exclusive contract to do so, meaning …
By far the fastest service call I have done with World Cinema thank you very much have a blessed week
This company is the only internet provider my apartment complex allows, and let me tell you, it sucks. The first time I needed help with my internet, I called twice and they said the lady that would help me was busy; and she would call me …
This company has the worst customer service I have ever experienced. I have attempted contact them numerous times to upgrade my equipment and programming, to no avail. I have even been in touch with the Director of Sales and still nothing. …
This company has the worst service. The hotel where I work at, had this installed 2 months ago. I was told by the installers how great it well be, better picture quality, no maintenance, every thing could be taken care of through the server …
I want to thank Dee for being so patient while trying to help me handle my issue with no signal, she was very helpful!
This company does not care at all about your business . Do not make the mistake I did . They took 9 months to install services . Phone service has been working for 2 weeks and right now I have absolutely no phone, and no internet. They …
Absolutely terrible customer service and internet. We’ve been with them for over a month now and are STILL only receiving half of the speed we’re paying EXTRA for. It’s been nearly 3 weeks since they said a tech would get in touch with us …
LONG REVIEW BUT PLEASE READ. NEVER GO WITH THIS COMPANY. Only giving one star because I have to. Dealing with this company was honestly terrifying. The hotel I work at switched internet providers from World Cinema to another company. …
Awesome technology. I used their tech at a hotel in Boston and it was so cool! I could see the weather forecast and even watch Netflix. Thanks World Cinema!
I felt Ron truly cared about the business and our customer’s experience and worked to assist us with the many vendors involved to quickly correct the interruptions we were experiencing.
One of our guests was experiencing problem with cable. World Cinema technical support was able to detect the issue within minutes and solve hte problem. Thank you
The worst internet service I ever received. For the charge we pay, they are providing a horrible connectivity. I have made numerous complaints and they will say everything is fixed. The next day, there you go. BOOM, SLOW INTERNER AGAIN! I’m …
Ms. Osemwonta, was very polite, professional, and very knowledgeable in regards to her trade and walked me through every step of correcting my problem.
I had an issue so I called World Cinema and Diallo instructed me, step by step, precisely how to fix the issue. He was very calm, precise and very knowledgeable. I would recommend talking to him if you ever need step by step information.
We have use World Cinema at our properties. Not the best solutions. Read the fine print before signing, don’t believe your sales person. Tech support is mediocre and lacks basic understanding of simple solution. They always want to …
They’ve been very responsive to our needs thus far and have had great service
Its worst than Nightmare. Stay away from World Cinema if you want your guest to be happy. …
Feel for anyone who gets stuck dealing with this company. Customer service is useless, never helpful. Quick to blame things on people and equipment at the property level. If they do help then they want to charge outrageous amounts for …
I have to get a hold of them regularly always a headache terrible customer service
Technical support was professional, efficient, patient, and friendly. Asking for help was easy and a great experience.
Trying to fix my telephone line at my Hotel since Tuesday. The only thing they are doing is telling me to call Fusion with the ticket number. You are the one I am pay, so why do I need to contact anyone else. …
If I could give a minus rating I would. This place is ridiculous. I have been on the phone with them for a total of like 5 and a half hours in the last 3 days. Most of that time was on hold. I’ve now talked with 4 or 5 different people …
We use World Cinema for work and I had to add a video to our system that runs a loop in public spaces and contacted World Cinema. I thought it was going to take days and days to get help. Tech support and all… I cringe every time I have …
I had some trouble with my TV box, and I called World Cinema and they instantly picked up with great service.
Dallas was very good at following up with me with updates to my room, and got my TV working again quickly. Very professional business!
Had to call about some cable boxes that had no sound. The tech I had on the phone told me I needed to replace a specific cable. When I got the new one installed, I still had the same issue. So you wanna know what the guy on the phone does …
Unfortunately my apartment complex requires us to use this service for internet and TV. This company has the worst service. Customer service is completely useless and never helpful! Quick to blame things on people and equipment at the …
The Technical Support by Mr. Loupe was exceptional. Not only did he help resolve my issue at hand he was very informative of several issues at our Marriott sister property.
Delaney has been awesome to work with so far! Really looking forward to more time and training from her!
Customer service was incredible! Ron was amazing and made resetting the server for an entire property such a breeze! We rarely have issues with our service but when we do the support is wonderful. Thank you!!
I wanted to leave a review for your CC specialist Dj Camara. She resolved the issue we were having at our property in a timely manner and followed up to ensure resolution. She was very friendly and engaging, thank you for your excellent service.
I work maintenance at a Residence Inn property and have been having issues with my boxes being labeled with the wrong guest information. It turns out we have not been putting the new room numbers on them. Michael in the service department …
Quick support response both remote and on-site. Online portal makes it easy to discover problems before a guest does. I have worked with GuestTek, Enseo and World Cinema but have always like World Cinema the best from a reliability and speed of service standpoint.
Spoke to Kadie about getting new TV’s which would be compatible to world Cinema, she was quick and resolved the query within a few minutes and also followed up with a email confirmation. …
My hotel had been ignored by the previous person in my position. It had a handful of issues that needed correcting. When I received the supplies needed I called and worked with Tyler Lyons. He was very patient throughout the whole process …
I only exchanged some email with Kadie and she has been very helpful, extremely courteous and 10 out of 10 for her customer service. I will not hesitate to contact her again for our needs …
Whenever I have a problem with the tv’s World Cinema has always been there to resolve any problems that I experience. I would like to say I BIG THANK You to Savannah K for always following up on all my problems that occur and getting it resolved quickly.
Don’t work here! highly don’t recommend, the people in charge have no clue what they are doing! They don’t care about their staff AT ALL!! & it’s so much gossip and politics, I just come to get my money and go home but even that they make difficult!
Delanie & Adam at World Cinema are amazing!!!! They are always so helpful and get back to me right away and they always seem to work their magic to get my issues solved quickly. …
World Cinema is an amazing company, my hotel utilizes their WorldVue platform for Guestroom Entertainment and our guests love it. …
This is a sorry excuse of a company, first of all their service is truly awful and it is an inconvenience for me. The customer service was truly a terrible experience for me. They’re truly rude and disrespectful. I do not recommend this service/company. 👎🏾 …
Multiple times have I called for assistance and every time Delany has been on the ball. I could not ask for a better connection to World Cinema. The only drawback is that we cant put a face to the name/voice on the other end of the phone line. Keep it up!
Would not recommend this company if your looking for work. Managers allow in office relationships in an unprofessional environment and has company parties allowing alcohol. My ex was taken advantage of during one of these parties while on the property. Please watch out for your loved ones.
Tanyeka in Customer Support is fantastic. She is very patient, kind, and does an excellent job explaining the step-by-step of how to diagnose and fix the cable boxes, especially for those who have genuinely no idea what they are doing. Thank you for all of your help Tanyeka!
i have had the pleasure in working with Bill, Kyle, Peter, Brian, Ryan and the WCI Team. The communication is great, always answer the calls and providing quick responses with any questions. The support to the properties is fabulous!!
Thank you to the WC team for a great Partnership.
Delaney and Jon did a great job helping me get a group’s event information & video on their own TV channel in all the guestrooms. They had many rooms in our hotel and having a channel dedicated to the group was a very cool enhancement to the group’s experience at our hotel.
We have had a great experience with world Cinema. Great customer service team great support. Savanna K has provided excellent customer service. Also all the other team members. I give them a 10 out of 10
I’ve had the pleasure of working with World Cinema for several years now. Delaney and team have been great to work with. Very responsive, including last minute needs. Also proactive in finding ways to help and be a resource to our business. Thank you, Delaney and team for being a true partner to the success of our business.
Veronica has been nothing but patient and helpful, the whole team at World Cinema have helped me so much as I settle into my role as head of maintenance at my local hotel. I’m grateful to have such a knowledgeable and easy experience with them!
As a long time customer of World Cinema I would like to share my personal experience with the company for the first time. It’s been 20+ years of great customer service. No matter who’s in charge of my concerns I always get people who are …