Great service, was able to get me the high speed internet I needed at my home without any, problems, contracts, or hidden fees. perfect for any country home!
Always reliable service , my wife was having an issue working from home andtheir representative Victor took care of the issue and everything’s working great! thanks
cant use anything on gaming related from 12 pm till 11:30 PM worst company I’ve dealt with i call and they say ill give you a call back and dont call and do this over and over i would honestly go back to my old company
The internet never works and we had it for barely a week. Customer service never calls back and the person who does the billing is an idiot. Get any other internet if you can by any means. This company is overpriced and unprofessional
Doesn’t even deserve a single star. Despite paying $100 a month for a year and a half we have never received streaming capabilities and each time we look to have this resolved they have been unable to do so.
The team at XL broadband has been more than great at responding to any questions and helping to make sure I have the best internet service and customer service experience. Thanks everyone.
This providers speeded promised will never be obtained. Single device use can bring the internet to a stand still while nothing else is connected. And for the price of the service it should atleast be reliable if it isn’t quick. Save your money and don’t waste your time with them.
George and Aaron did an excellent job installing my internet today. They were very fast and made sure everything was working before they left. Thank you!
I’ve been a customer for several months now, no complaints or concerns whatsoever! Not many ISP options available in my area but I’d stick with XL Broadband regardless.
If you think this is too good to be true, you’re wrong. People, GET THIS SERVICE! The staff are professional yet personable – the service is exactly what they advertise. It’s such a relief to not have to worry about data usage. I don’t mean to overstate, but it’s a dream come true. UNLIMITED DATA! Sign up and enjoy!
The guys at xl were very attentive to my issues that i was having. Wiktor was awesome at troubleshooting and i am very pleased with the overall
Service!!!!!!
We have had XL Broadband for two years now, and have had no issues except for one. I called and Rich helped me out in a matter of minutes. I highly recommend XL Broadband.
Great service. Installation was quick and professional. The 25 mb speed is more than sufficient for my needs and the price is competitive with other services.
I could leave a really long terrible review of this company but I’ll try to keep it short first they showed up 5 days after my original scheduled appointment then I was experiencing slow speeds and they said they came out and switched my …
Great service! Living in country area where there is no Comcast or major carriers with REASONABLE pricing (unlimited Data), they really make my life much easier! Thanks XL!
This service has been above and beyond any comparable service available where I live. I highly recommend the team at XL to get you the fastest internet to the most rural of areas. Very dependable, excellent team and customer service.
Great service, very reliable, getting the speed i’m paying for, had an issue but was able to get it quickly fixed with their support. I very much recommend XL Broadband.
We are very happy with the speed and capabilities of xl broadband, we were having connection issues. We were contacted by Evan and he came out and did a great service call.
Graham was the most helpful customer service rep I have ever talked to he worked with me for 4 almost 5 hours trying to help me get better connection the day after I transferred internet companies… he went above and beyond!!!!! Right now …
Throwing a shout out to Jill Galvin at XL Broadband! I dont know what I would do with out you! She was able to get a game plan together to get high speed internet into my outbuilding and she got it done right away! Thanks again, your the best!!!
Very satisfied with the service that I purchased. I’m getting the speed that I am paying for. Installation was very professional. I will definitely recommend them to my neighbors.
We have been with XL since The early days Julian And her son came to the door I like that they were hands-on and working hard for what they wanted to accomplish we always got great service at a good price would highly recommend it to everyone . Thank you
Customer service was always fantastic! They always notified me when they were working on a tower near me. The only place I could find, locally, with an unlimited option. Love love love them. Never had one bad experience!
We love our XL Broadband Service!! Thank you Jillian for helping me out on Christmas Day!! I am so grateful you were able to provide such wonderful Customer Service!!
XL broadband was great they were on time text me to let me no when they would be here A day before they also gave me a heads up and made sure I was still going to be here for the appointment Wyatt the install tech was very friendly very …
This is a great service. I have tried the other ones and they don’t compare. It’s fast, fast enough to game on. The price is right, and the customer service can’t be beat. The other services that are out here that is something that is non …
I had recently contacted XL for service. Rich and Jillian provided me with excellent customer service and support. Keep up the exceptional service and thank you!!
Everyone I talked to just seemed to want to help from Aaron and Jillian choosing the right plan, setting up the site survey and installation to George making sure I was okay with every step of the install.
We’ve been with XL almost from the beginning and Jillian has always been there. This last upgrade Jillian set up site survey and installation, also changed billing to pay annually to save us some money. …
Communication is well when they are performing upgrades on the system. Very few, if any, outages. The internet has worked very well with my wife and two kids while being home during this Covid crisis.
XL Broadband, a growing company. They are a very hard working company. For a small company they are capable of providing you with some of the most outstanding service any Internet company could provide. Other Internet providers could …
Terrible quality work and poor service. The tech drilled a hole in our siding right next to the gutter to run his line through and now we are dealing with water damage due to their incompetence. …
Thanks for your excellent service ! Your entire team has always been very helpful the few times I needed them over the past years. Thank you Jillian for all your help. I will always give your company referrals. Happy holidays!
Jillian has always been extremely helpful and has promptly taken care of any issue we have had. She definitely knows what customer service is and sets the bar very high.
I usually don’t write bad reviews but I couldn’t help it with this service. I have the 25mb package and I play video games quite frequently so I have my gaming console connected with an ethernet cable directly to the router which should …
My Internet went down for a brief moment while and XL Broadband was on top the issue and was back on line with very little down time!
I have not had a problem with my internet for at least three years, so one …
I’ve had XL Broadband for a about 8 months and I will say that it was the best choice I’ve ever made. I had Kraus Cable Internet (slow speeds, charged by the usage, expensive), followed by AT&T UVERSE (horrible signal, outages all the …
It has definitely been a struggle to find an internet carrier that would be able to provide us with service. XL Broadband, and their wonderful team of experts, made it possible for me to have unlimited high speed internet in an area where …
Had my house installed by Tyler. He did an excellent job and made the transition from my old ISP to Xlbroadband easy. Was able to awnser all questions we had about the service as well.
This is by far the worst internet service I’ve ever had in my life, in all honesty switching to XL Broadband makes me miss having dial up. At least then my horribly slow connection would at least work more than a couple hours in any given …
Just renewed my service for another two years with Jillian and she is great! Friendly helpful and answered all my questions. Great customer service. Thanks and best wishes
I’ve tried other satellite internet providers and hands down xlbroadband is the best ! Their speed and and performance is awesome. From the installers and Jillian and Lisa in the office everyone was really nice , if anyone is looking for Internet and satellite is your option use xlbroadband you won’t be disappointed!
I have had XL Broadband for a little over a month. The installation technician was very professional and friendly. He did an excellent job. I work through the week and I am typically not home during XL Broadband’s normal working hours. I …
Wyatt was awesome. He explained things thoroughly and told me step by step what he was doing. He also took the time to show my 7 year old what and how he did things. Plus answered the thousands of questions hurled at him by my son.
Super happy with the entire process – Jillian explained the process perfectly and Tyler rocked the install. I highly recommend this service because of the team – it’s all about the people!
Great service extremely prompt and great experience. At the end of January when having an issue with my equipment failing this company immediately sent out a tech, Kevin wonderful customer service and speedy repair! However eventhough I …
XL Broadband has been an excellent choice. Would recommend them to anyone looking for new service. They have been timely, haven’t had any outage issues or any need to call for service in the last year that we have been using them!
My experience with XL Broadband have been nothing but very professional,
Great service and very responsive to all texts or phone calls within minutes.
I would recommend XL Broadband to all my friends and family.
Thank you XL Broadband team!!!
We were with a prior company for 10 years and didn’t receive half the speed that we were paying for in the end, they convinced us to pay more for more speed but it never gave us what they were supposed to we constantly did speed tests it …
After using two other internet providers over the course of 10 years, we were excited when XL began servicing our area. Their speed and consistency is the best available, but what really makes them stand out is their customer service. XL …
We just got hooked up to their internet service, and I have to tell you how impressed I am. They’re a local, family owned business that really cares about making sure you’re happy. I couldn’t take AT&T Uverse anymore. IF everything was …
Great company! We live in the country, and started having troubles with our connection due to the high corn fields, and a shorter rod what the dish attaches to. I called one afternoon, and a representative was out the very next day to install a taller rod. A+ customer service
Just had XL BB installed at my rural Will County place, by a great and socially aware Wyatt, after having the super slow and troublesome AT&T U-Verse, that on a good day ran at 2.3M down, .43M up, and 45 ms drag. I just did a speed test, …
My girlfriend and I recently moved and we used to have XL broadband. What an amazing group of people they have working for them. I moved into town and now my internet service sucks. I want to move back out there again so I can have good …
They falsely advertise their new Warp package prices, a $8.99 monthly fee for their router is REQUIRED per policy for no good reason. Upon looking for more pricing information, I was greeted with an email of all the additional charges …
These guys are the best internet in the south suburbs. I use them at my home and business. Their customer service is very responsive and really knows what to do if you have a problem. Evan and Rich are very professional. The service is …
Absolutely wonderful!!! Started off with wonderful service from Jillian then moved on to service and install with Tyler!! Could not ask for a better team!! Thank you both so much!!! Our service since hook up has been excellent!!! Highly Recommended!!!!
I had another local provider before this and the service was mediocre at best. I have had nothing but great service with XL since I had it installed several months ago. I’ve only had to email once aboit an issue and it was late at night on …
XL has been working to get us the proper equipment to test their service. Everyone has been very nice and knowledgeable – especially Jillian. We are looking forward to working with XL.
Very happy with the communication I had with Jillian and Tyler! Very nice crew who responded to all questions and could tell they love and are good at their jobs!
Great Company and Great People…I’ve had nothing but great experiences from working with these people. I used to dread having to deal with my old ISP, but now I kind of look forward to it! Thanks Wyatt for doing an awesome job and being super helpful!
Such a pleasant experience dealing with Jillian on the phone! She was super helpful, friendly, and could answer all of my questions. I am really happy with XL Broadband and would recommend to anyone!!
Needed internet faster than AT&T could provide I’m my area. They sent their technicians Graham and Tyler to install. They both arrived on time, explained everything thoroughly, and had me set up in about an hour. Couldn’t ask for anything more!
So we were operating on a legacy package that was just a little bit slower than we would have liked. I spoke to Wictor regarding an upgrade in service and he explained to me which would be the best package and how we can get that setup. I …
Aaron is the best XLBroadband Rep that I’d had the Pleasure speaking with. His customers service was Excellent and he showed the professionationalism that companies want their customers to experience. The response to ALL of my questions and …
XL Broadband provides the best in customer service. Though they ordinarily are not able to do same-day installation, they were able to accommodate the Will Township Road District office, after they lost service from their former internet …
I have been an XL Broadband client for over 5 years. At first, it was a little shaky because they were still getting established. Now, they perfected the internet world. Both Jillian and Evan are wonderful people to help out. Keep up the great work! Thank you
We had XL for 5 months in a rental house. We had good service and when we did have a problem (tree grew in the way of the signal), they were quick to fix it! Loved working with Jillian in the office. Thanks!
Tyler just came to my house and installed our new internet service! He did a great job explaining everything he was doing so I could understand. He was also able to use the existing network we have so he didn’t need to drill any holes in our recently remodeled home. So far, internet seems to be speedy. Thank you so much!
XL is very responsive to my needs if I ever need anything. Customer service is great! Their communication is second to none. Always let me know if they are doing any upgrades on their equipment.
Wyatt and Jillian were very professional and easy to deal with. Installation was done very fast and super easy to hook up, highly recommend this company for many reasons.
From day one i have been very happy with the service and product. I would highly recommend XL Broadbands service. It’s high quality and we run 3-4 devices at a time and stream TV without a problem and the price is great in comparison to …
Better internet than Comacst could ever deliver…. For us Peps with horrible options this beats the city live. Wish I had this company 10 years ago… So professional from the beginning to the end and I love it….. Best thing they …
Writing this review on my newly installed internet, it has been a year since we’ve had internet at our house, last time unfortunately there was no signal, a year later we tried XL broadband again, Tyler, our tech came out, and in the rain …
Wyatt & Graham were very patient & curtius during installation. Jillian has been great at staying in touch throughout the decision making & set up proccess.
They were able to provide us with affordable internet. We were glad to find them after researching various internet providers.
Recently, we had this service installed, and I’d like to thank Tyler and also George for the quick and professional service(& during heavy snow!) thanks so much!!😎 Also Jillian in the office was very helpful with my many questions about …
We recently moved to the area. Had Comcast for years Really was hesitant to try anything else, but was forced to as they don’t venture out to my new location. What a blessing in disguise ! Very friendly telephone and sails staff. Talked me …
Same day service! I cant say enough about the outstanding customer service I received from Jillian and Tyler. It was only 5 hours after the call to setup service that Tyler was at my house setting up the equipment. 20 minutes later I have crazy fast internet. Couldn’t be happier!
We have been using XL Broadband for over a year at home and have since contracted them for our offices. We have been extremely happy with the speeds and more importantly with their service/support department. We’ve had only one incident …
XL Broadband is an outstanding family owned business. They provide quick, knowledgeable and excellent service from my first phone call with Jillian answering all my questions , to Tyler doing the quick install without even coming into my home.
The only reason I’m giving 5*’s here is for Wiktor. He is the only service rep I have confidence will provide me the highest level of service and talk to me as a person, not as a sales rep. He has resolved countless issues that I have had …
Tyler did an awesome job on my install and I’m so happy I switched to XL broadband from AT&T. Very nice people to deal with. Give Aaron a call. You won’t be disappointed!
Highly recommended XL Broadband! We were stuck with slow internet with a big internet company with horrible customer service because we thought there were no other options in our area…then we found XL Broadband. Not only is the internet …
XL broadband delivers what they say. We have the high speed service and the speeds are always above the plan. They have the best customer service. If there is a problem they take immediate action and keep in constant contact. If they …
I had originally been a subscriber of Surf Air Wireless for years. We had always had issues with their service throughout the years. But the last few months we have been having severe issues with them. After around 6 PM everyday the service …
My husband Matt and I love XL broadband. Jillian is the best at helping customers and XL’s customer service is one the best we have ever had. We had to move and were so sad we could not get XL back. WE LOVE YOU keep up the good work
Terrible. One day the internet is decent and other times completely trash. Don’t even try calling them because they don’t want to hear you complain. You’ll get hung up on! Seriously!
Great service and support! I had been a customer of a couple other wireless providers, and was disappointed. Joining XL has been a relief since they are reliable. From install to technical/billing support to maintaining and upgrading their equipment, I’ve been very pleased with what they provide. Highly recommend.
Hello I just wanted to share my experience with XL Broadband. My internet was installed today by Wyatt a very nice, polite, respectful young man. He was having some problems with the routers but he was very patient to try everything …
I am very happy at the level of service with XL Broadband. I had mistakenly made a double payment for my yearly bill. They were the ones who brought it to my attention. I didn’t even realize I did that. They went above and beyond to …
Xl broadband is a fantastic and customer friendly company. We requested a service call to check our speeds and a young man named Tyler came out to the house. He was so polite, friendly and knowledgeable! He had our speed increased in no …
You could tell Wyat really knows his job. He was very helpful with all our questions. Thanks Wyat. Jillian was great at keeping in contact with me and setting everything up. You can tell she really cares about her business and customers. Thank you Jillian.
The team at XL is and always will be amazing! Worked with them for about a year and a half. Wyatt did my install, Jillian took my initial sales call and Dennis confirmed my install today. Thanks you guys!
I had a lighting strike that damaged my cable modem after setting up an appointment to start service at XL Broadband and Jillian was able to get my installation appointment moved up so that I did not have to go without internet for a couple of weeks. Tyler did a excellent job of installing the broadband without ever coming in my house.
Wyatt was our installer and he was so helpful! Professional, knowledgeable, and kind. He took great care in the installation, and had us up and running in 30 minutes! He explained everything in detail, making sure I understood how …
I submitted a review about 9 months ago, but I wanted to submit a second review because of the excellent service I have received along with the new upgrades to the system. In addition, I came across an accounting issue that was quickly …
Revised: I really wanted this local company to get my business but it wasn’t meant to be. Couldn’t have been friendlier and the install went smooth as butter. We signed up for 50 mps.. Unfortunately we never got more than 20 and usually …
I recently moved to rural Monee and needed internet service. There are not many options and I kept seeing advertisements along the road for XL broadband and decided to give them a try. Jill at the office went over everything in detail and …
Extremely impressed with the professionalism and excellent customer service of XL Broadband. Tyler installed our equipment and was knowledgeable, respectful and very quick. It goes without saying that the job is more challenging during the …
They were great! Wyatt was our install guy and he was super professional and kind! We got this installed in the middle of COVID and they took the precautions to make sure we both stayed healthy and distanced and still did the install …
Unreliable, inconsistent, and falsely advertised. This service is completely unable to handle gaming of any kind. I regularly get up to 350ms of latency, making gaming impossible. And if that’s not enough, it’s completely normal for service …
After years of horrible service and surging prices with AT&T we finally had it!
We asked around town for the best name in internet provider and came across XL Broadband. We had never heard of this family owned company so we sat in our …
George and Jillian are both such a pleasure to do business with !
They are both 10 out of 10 in my book.
They not only know their jobs well but give this company an immediate feeling of …
Tyler Bettenhausen was an awesome internet technician. We couldn’t have had anyone better. He was polite, nice enthusiastic and knowledgeable! ! He saved us money with his creative thinking with where to put the internet dish, which looks fantastic!! You can tell he obviously loves his job and what he does!
Jillian and Tyler were great came here on schedule. Quick easy and finally have good WiFi. Jillian explained the process and Tyler work hard until everything was right. Glad I found out about these 2 thank u for everything.
WoW!! Such professionalism! Jillian so informative and efficient when ordering service and throughout process. A+
And Tyler, installer, so calm and patient with the install process. He is a kind knowledgeable young man. Kudos to this family owned business! Highly recommend!! 🥇🎉 …
I want to start off by saying first that, Michelle was very knowledgeable and professional with me and any questions that I had, she was able to solve them with no problems. She was so nice to me and kept me updated with anything that I …
Great company and excellent service. Jillian returned phone calls promptly. If you are fortunately to get Tyler as your installer, you are very lucky. I recently moved and took them with me!! The quality of the internet is perfect also. …
Absolutely awesome experience. Jillian was so nice and helpful when I called and set up the installation and Wyatt did a wonderful job! He helped place my router in a discreet corner of my home. My internet is soooo fast and works …
I just had internet installed and am already super happy with it. Everyone I worked with has been super kind and helpful. Tyler did my install and was great. Super friendly and explained everything to me. The process was quick and simple. Much better than what I was using.
XL Broadband has the best customer service I have experienced in a long time. They provide excellent service; respond quickly to questions and are extremely helpful. I have been a customer for 4 years and they have just been wonderful. I …
We just had Tyler install our internet service at our new farm. We were very pleased with his honesty and professionalism. We have been using xl broadband for 7years and have NO complaints. We highly recommend them. Jillian is the best …
I finally bit the bullet after months of watching their service and monitoring their google reviews, I decided to cut my highly fluctuating wifi at&t service , so I called their office and Jillian was very straight forward and set me up …
I would highly recommend XL Broadband as your internet provider service company. Our experience was excellent from the first contact, thorough explanation of all our options, and they are fair and reasonable costs and fees depending on your …
Tyler was absolutely amazing! He was very attentive to details and asked me questions to find out what I was looking for. He was early and was very patient with helping me. Tyler was phenomenal! The office staff was amazing at helping schedule install especially with the COVID-19 stipulation.
Just had my service installed yesterday, and the installer, Tyler was a pure professional!! He put the dish exactly where I wanted it and ran the wiring exactly where I wanted it! As for the service so far, its excellent. A small dip in …
Our installer Wyatt did a fantastic job, walked ny daughter thru all the necessary steps. Install was quick and easy. Jillian in the office was excellent in her feedback and follow up. So far we are very happy with their product and the …
Wyatt was just here For my Install. Great experience got my install done fairly quick and explained everything to me. They do an amazing job especially with the pandemic and relying on us somewhat tech challanged people. This has been a …
I joined xl broadband in August of 2021. I have complained from day one in regards to slow internet service. I keep getting the runaround as to exactly what the issue is. First my router needs to be reset. Did not work. Around September I …
Our XL Broadband was installed successfully today by a very pleasant and knowledgeable installer by name of Wyatt. He was very friendly and explained the install process every step of the way. All of my questions were answered as he …
After first contact, Jillian was quick to respond and schedule our install. She even pushed the install up for us since we were going out of town and we needed internet for my daughters online classes. She is always quick to reply. …
XL Broadband has exceeded the service of our previous provider exponentially! We have had a few minor issues but when we called, it was handled with great concern and in an extreme timely manner. They also have great communication for …
I have had XL for a year and cannot say enough about their service. Their technicians are unbelievable! I have dealt mostly with Tyler and Andrew Smith. Both are very professional, kind and give great service. Andrew has been mostly my …
I switched from AT&T to XL Broadband earlier in the year and could not be happier. Tyler did a fantastic install and the experience was so good my father switched his home over. We were lucky enough to have Tyler for that install as well. …
Just had XL broadband installed and wow it is like night and day. Way faster speeds basically quadruple the speed of surf air. Tyler came to install and he is a true professional I could tell he takes pride in his work and did an amazing job hooking everything up and walking me through everything. Defiantly would recommend!
XL Broadband just completed my install. Wyatt, the installer, was everything you’d want in a tech installer. He was courteous, polite, knowledgeable, and worked hard and efficiently. Couldn’t even tell he was here! An extra kudos to Wyatt …
Jillian was great at explaining everything and making sure all our questions were answered. Our installer, Tyler, was very courteous or our home and was very polite and very knowledgeable. He explained everything to me from the moment he …
XL Broadband provided excellent service from my initial inquiry about service all the way through installation. My installer (Tyler) went over every option with me and wanted to make sure I was happy with everything. He even hit a …
Jillian is amazing for customer service on a Saturday morning! Making sure I was available to take a call from her and get everything set up for two days later! Wyatt came out and explained everything to me that was going to happen with a …
I am a new customer with XL Broadband and had spoke with Aaron to get some questions answered and then set up a date for install. Very knowledgeable and helpful with my questions. I just had internet installed today. Installer Tyler did an …
Tyler was very knowledgeable and installed everything quickly. He was accommodating to our request where we would like the satellite mounted. He also had great tips on streaming options and getting rid of our pricey satellite TV. He was friendly and great with our dogs. Speeds are super fast. Very happy with our switch to XL.
Very happy with XL Broadband. Jillian is great at serving her customers from the first contact to after installation. Alex and Tyler did an amazing job installing everything and helped me set up my TV and printer to the new equipment. They were fast and efficient and neat. I would recommend this company to others.
Jillian was very helpful with communicating and scheduling a set up time. Wyatt did our installation, he was very professional, and did a great job even with all the obstacles with the pandemic going on. Our internet is running great and we have not had any problems. Thank you for the great job.
Superior customer service. Tyler was a great help and patient with me setting up my tv, laptop and iPhone. Jillian worked hard to fit me in the schedule and was so gracious when I missed my first appointment. She got in touch with Tyler and he came back!! And, they were covid compliant. Im so happy with my new service.
I have been a customer since 2017 and I have experienced the best service both from the field techs to Jillian in the office. Wyatt and Tyler have been essential in providing great installation and professional services. Overall XL …
I spoke with Jillian for my initial call. She was wonderful and very patience while explaining the rates and what was available in my area in Grant Park and what I can expect for service. We have been pretty much stuck with bare minimum …
Jillian and George with XL Broadband were nothing short of PHENOMENAL!!!! Their customer service is incredible and definitely sold me on going with them as a provider. They make you feel like you really matter as a customer! I’m in retail …
We had our installation today. Signal is great. Wyatt did a fantastic job installing, despite fighting all the mud around our new construction home. He was very friendly and efficient!! Explained everything and seemed very knowledgeable👏🏻 …
The XL Broadband installation was easy. My installers, Andrew and Tyler, were both professionals, friendly, and very knowledgeable. Jillian was a great help figuring our which service I needed and getting it all ordered. I highly recommend XL!
I originally reached out to Wyatt for some information about getting XL in my area. We have never had a service that was responsibly priced and was offered in our rural area. Wyatt put me in touch with Jillian and over the phone she was …
Tyler installed my system today and did an outstanding job. Very professional young man. He explained everything before he did the work. It’s working fantastic. Jillian provided me all the details on the product prior to scheduling my …
We’re do I even begin. First let me thank Julian she’s was absolutely amazing when we called and asked about XL broadband she explained everything easy to understand. Next let me thank Tyler the installer. Tyler was a amazing guy he made …
My journey with XL broadband started quite a while ago. We just got our Internet hooked up today. I had a horrendous experience with another company and was stuck in a contract …
I had a great experience with XL Broadband from the very first call. I spoke with Jillian and she set everything up for me. They came out to install and Wyatt was so professional and friendly. He was able to get me set up and good to go. …
The installer Tyler wzs wonderful. Very helpful and informative. The install went quickly and easy. Jillian our sales rep was also very good. Familiar with area and provided all the information needed. My dads neighbor also …
I was impressed by the install we have for XL Broadband. Jillian in the office was great at staying in touch through the whole process, and Tyler was outstanding when he came to install the receiver. He was very personable, and told us …
Great service.
Recommend to anyone.
Quick professional installation!
XL Tech
Excellent service and staff!
Tyler was great
Very reliable internet for living out in the country.
Great service and friendly staff
Great speed, very reliable.
Great customer service! *****
Great customer service. Jillian answered my question immediately.
Great service and a good price
Friendly coustomer service, and they’ll make sure your problems get solved.
Friendly, polite, notify when issues. Great service.
Extremely good communication and knowledge of their solution!
Really good unlimited fast internet. Great customer service!!!
Service has been very reliable. Great that it is unlimited.
They communicate well with updates, and have very friendly service.
Tyler was amazing, explained everything in detail
Great service no complaints. I just think it is a bit on the expensive side.
Great service! Never have trouble with our internet service!!
They dont work on weekends, they dont answer questions, and they dont fix service when there is a problem
Great service and very professional staff. Would definitely recommend to everyone.
Solid service in all ways from a great, supportive team. Thanks everyone!
Great wireless internet service, no interruption during worst weather conditions, fast, and works good and its stable .
WOW. WHAT A DIFFERENCE IN INTERNET SERVICE. THEY CAME OUT QUICKLY AND VERY PROFESSIONAL THRU THE WHOLE PROCESS. THANK YOU SO MUCH
Good service and friendly people. Thanks to Jillian and Tyler
Unsteady update speeds will go from 20mbps to absolutely nothing seems completely random
Great customer service! Easy set-up!
Made the switch a few months ago and I am thrilled with the service!
Fantastic people! Very knowledgeable! George and Wyatt were awesome!
This company has a monopoly over their customers. Service is the definition of garbage and the prices are absolutely terrible.
The service is great the speeds are as advertised. The staff is friendly and knowledgeable.
Great service – tech was prompt, polite, and efficient. Problem taken care of quickly.
This company has been nothing but wonderful to work with! Very understanding and professional ! Love love love them!
We’ve used their service for over 10 years and think they are great!
This wifi service was excellent even thru a storm it worked awesome we are workin up here and will definetly ise your service again!!
We have heard good things about the service. Unlimited data!! Installers were knowlegable and professional.
Wonderful company to do business with. Better than any other ISP in every way!
Tyler was awesome! He was knowledgeable and explained everything.
Great service and people to work with! The whole process from pre-installation to up and running internet was smooth.
Tyler was great! Efficient, friendly, and fast. Great experience!
Service is great. Speed is what I pay for or better and packet loss for streaming is very little to none.
Office staff is always helpful. Have had this for over 3 years now. They take care of their customers.
Installer George was very pleasant and worked efficiently. Good experience.
Tyler and Wyatt, awesome individuals at this place always help me get everything set up and ready to go 👌🏻 …
Great service! Jillian was super helpful and I got answers to my questions fast 🙂
My experience with xl broadband has been very good I have no complaints.
Thanks for a great service!
XL Broadband is a life saver! They came into my area and BLEW AT&T out of the water! Rate: 8/8
Love the speed, service only issue is why I didn’t switch from AT&T years ago. Everything I want and need. Keep it up.
Great service, was able to get me the high speed internet I needed at my home without any, problems, contracts, or hidden fees. perfect for any country home!
Always reliable service , my wife was having an issue working from home andtheir representative Victor took care of the issue and everything’s working great! thanks
Very knowledgeable and kept their appointment window. I would highly recommend this company.
I am biased, I have a close personal relationship with the company. I believe service and quality of product to be exceptional.
cant use anything on gaming related from 12 pm till 11:30 PM worst company I’ve dealt with i call and they say ill give you a call back and dont call and do this over and over i would honestly go back to my old company
They came out quickly and the installation went seamlessly. They made sure everything connected before they left. I have had no problems.
The internet never works and we had it for barely a week. Customer service never calls back and the person who does the billing is an idiot. Get any other internet if you can by any means. This company is overpriced and unprofessional
The guy who hooked up my internet, Wyatt, did a really fast job. He was nice and patient.
Doesn’t even deserve a single star. Despite paying $100 a month for a year and a half we have never received streaming capabilities and each time we look to have this resolved they have been unable to do so.
Wyatt was a great guy to work with and did a wonderful job on the install.
My installer Wyatt was amazing! So fast and such good service! Highly recommend!!!!
These guys are awesome and accountable. Today, I had some issues and team members Alex and Wiktor went above and beyond the call of duty.
Fantastic company, great sevice,amazing technicians and staff.Jillian was such a pleasure to work with. Highly recommend!
We were so impressed with Tyler. He did an amazing job. Our internet is so much better.
The team at XL broadband has been more than great at responding to any questions and helping to make sure I have the best internet service and customer service experience. Thanks everyone.
Service is great. Nothing compares to them in our area. They’re always there to help. Installers are great and their team is so knowledgeable.
This providers speeded promised will never be obtained. Single device use can bring the internet to a stand still while nothing else is connected. And for the price of the service it should atleast be reliable if it isn’t quick. Save your money and don’t waste your time with them.
Great service. Kevin S the installer was awesome. He worked over and above to get us internet. Very helpful and conscientious!!! Thanks!!!!
Had my cable moved to a different room today. Tyler was very polite, knowledgeable & easy to talk too.
The customer service is outstanding!!! Wiktor, Tyler and Alex are an asset to the company!! Keep up the GREAT SERVICE!!!
I love XL Broadband! Never have an issue and they always email me with changes or things going on in the area. I would recommend them to everyone!
George and Aaron did an excellent job installing my internet today. They were very fast and made sure everything was working before they left. Thank you!
I’ve been a customer for several months now, no complaints or concerns whatsoever! Not many ISP options available in my area but I’d stick with XL Broadband regardless.
had a quick easy and fun experience with Wyatt he took care of internet fairly quickly and was very informative on the whole experience
If you think this is too good to be true, you’re wrong. People, GET THIS SERVICE! The staff are professional yet personable – the service is exactly what they advertise. It’s such a relief to not have to worry about data usage. I don’t mean to overstate, but it’s a dream come true. UNLIMITED DATA! Sign up and enjoy!
Wyatt came by for our install and did an awesome job. Examined everything perfectly and I highly recommend.
The guys at xl were very attentive to my issues that i was having. Wiktor was awesome at troubleshooting and i am very pleased with the overall
Service!!!!!!
We have had XL Broadband for two years now, and have had no issues except for one. I called and Rich helped me out in a matter of minutes. I highly recommend XL Broadband.
Great service. Installation was quick and professional. The 25 mb speed is more than sufficient for my needs and the price is competitive with other services.
Jillian and Tyler made it happen. No one else could get internet to my house but this team got it done. XL is awesome.
I could leave a really long terrible review of this company but I’ll try to keep it short first they showed up 5 days after my original scheduled appointment then I was experiencing slow speeds and they said they came out and switched my …
Great service! Living in country area where there is no Comcast or major carriers with REASONABLE pricing (unlimited Data), they really make my life much easier! Thanks XL!
This service has been above and beyond any comparable service available where I live. I highly recommend the team at XL to get you the fastest internet to the most rural of areas. Very dependable, excellent team and customer service.
Great service, very reliable, getting the speed i’m paying for, had an issue but was able to get it quickly fixed with their support. I very much recommend XL Broadband.
We are very happy with the speed and capabilities of xl broadband, we were having connection issues. We were contacted by Evan and he came out and did a great service call.
Awesome service. The technician Tyler was very knowledgeable, very professional and polite. Will recommend XL broadband for service! Thank you.
Graham was the most helpful customer service rep I have ever talked to he worked with me for 4 almost 5 hours trying to help me get better connection the day after I transferred internet companies… he went above and beyond!!!!! Right now …
Throwing a shout out to Jill Galvin at XL Broadband! I dont know what I would do with out you! She was able to get a game plan together to get high speed internet into my outbuilding and she got it done right away! Thanks again, your the best!!!
Quick installation. Tyler and assistant were great, even got installed on New Years eve enjoying internet. Thanks. Happy New Years
Tyler was very polite, professional, and knowledgeable. He answered all of our questions. It was a pleasure to work with him.
Very satisfied with the service that I purchased. I’m getting the speed that I am paying for. Installation was very professional. I will definitely recommend them to my neighbors.
We have been with XL since The early days Julian And her son came to the door I like that they were hands-on and working hard for what they wanted to accomplish we always got great service at a good price would highly recommend it to everyone . Thank you
Customer service was always fantastic! They always notified me when they were working on a tower near me. The only place I could find, locally, with an unlimited option. Love love love them. Never had one bad experience!
We love our XL Broadband Service!! Thank you Jillian for helping me out on Christmas Day!! I am so grateful you were able to provide such wonderful Customer Service!!
XL broadband was great they were on time text me to let me no when they would be here A day before they also gave me a heads up and made sure I was still going to be here for the appointment Wyatt the install tech was very friendly very …
Just like to say Tyler whom installed my equipment today did an excellent job. He explained install and helped connect all my devices.
This is a great service. I have tried the other ones and they don’t compare. It’s fast, fast enough to game on. The price is right, and the customer service can’t be beat. The other services that are out here that is something that is non …
I had recently contacted XL for service. Rich and Jillian provided me with excellent customer service and support. Keep up the exceptional service and thank you!!
Everyone I talked to just seemed to want to help from Aaron and Jillian choosing the right plan, setting up the site survey and installation to George making sure I was okay with every step of the install.
Tyler was very polite and conscious of the social distancing recommendations. And, Jillian was extremely professional and helpful. Thank you!
We’ve been with XL almost from the beginning and Jillian has always been there. This last upgrade Jillian set up site survey and installation, also changed billing to pay annually to save us some money. …
Communication is well when they are performing upgrades on the system. Very few, if any, outages. The internet has worked very well with my wife and two kids while being home during this Covid crisis.
XL Broadband, a growing company. They are a very hard working company. For a small company they are capable of providing you with some of the most outstanding service any Internet company could provide. Other Internet providers could …
Terrible quality work and poor service. The tech drilled a hole in our siding right next to the gutter to run his line through and now we are dealing with water damage due to their incompetence. …
Thanks for your excellent service ! Your entire team has always been very helpful the few times I needed them over the past years. Thank you Jillian for all your help. I will always give your company referrals. Happy holidays!
Tyler did a great job installing. Excellent service!, Jillian was very pleasant to communicate with!
Jillian has always been extremely helpful and has promptly taken care of any issue we have had. She definitely knows what customer service is and sets the bar very high.
Great company, worked with Wyatt a great guy quick install and good service. Explained everything crisp and clear! Thank you to XL Broadband.
I usually don’t write bad reviews but I couldn’t help it with this service. I have the 25mb package and I play video games quite frequently so I have my gaming console connected with an ethernet cable directly to the router which should …
Tyler our technician was very professional, polite, knowledgeable and friendly.
Jillian was friendly and informative …
My Internet went down for a brief moment while and XL Broadband was on top the issue and was back on line with very little down time!
I have not had a problem with my internet for at least three years, so one …
I’ve had XL Broadband for a about 8 months and I will say that it was the best choice I’ve ever made. I had Kraus Cable Internet (slow speeds, charged by the usage, expensive), followed by AT&T UVERSE (horrible signal, outages all the …
It has definitely been a struggle to find an internet carrier that would be able to provide us with service. XL Broadband, and their wonderful team of experts, made it possible for me to have unlimited high speed internet in an area where …
Tyler was just here and did a great job fixing our dish.
What a great people person. Great asset to your company. …
Had my house installed by Tyler. He did an excellent job and made the transition from my old ISP to Xlbroadband easy. Was able to awnser all questions we had about the service as well.
This is by far the worst internet service I’ve ever had in my life, in all honesty switching to XL Broadband makes me miss having dial up. At least then my horribly slow connection would at least work more than a couple hours in any given …
Just renewed my service for another two years with Jillian and she is great! Friendly helpful and answered all my questions. Great customer service. Thanks and best wishes
I’ve tried other satellite internet providers and hands down xlbroadband is the best ! Their speed and and performance is awesome. From the installers and Jillian and Lisa in the office everyone was really nice , if anyone is looking for Internet and satellite is your option use xlbroadband you won’t be disappointed!
I have had XL Broadband for a little over a month. The installation technician was very professional and friendly. He did an excellent job. I work through the week and I am typically not home during XL Broadband’s normal working hours. I …
Installer Tyler was very good and professional. Jillian was also good and showed me all the plans and pricing!!
Wyatt was awesome. He explained things thoroughly and told me step by step what he was doing. He also took the time to show my 7 year old what and how he did things. Plus answered the thousands of questions hurled at him by my son.
Super happy with the entire process – Jillian explained the process perfectly and Tyler rocked the install. I highly recommend this service because of the team – it’s all about the people!
Great service extremely prompt and great experience. At the end of January when having an issue with my equipment failing this company immediately sent out a tech, Kevin wonderful customer service and speedy repair! However eventhough I …
XL Broadband is the best!
We are seniors that know very little about computers and they have been extremely patient and most helpful with us. …
XL Broadband has been an excellent choice. Would recommend them to anyone looking for new service. They have been timely, haven’t had any outage issues or any need to call for service in the last year that we have been using them!
My experience with XL Broadband have been nothing but very professional,
Great service and very responsive to all texts or phone calls within minutes.
I would recommend XL Broadband to all my friends and family.
Thank you XL Broadband team!!!
We were with a prior company for 10 years and didn’t receive half the speed that we were paying for in the end, they convinced us to pay more for more speed but it never gave us what they were supposed to we constantly did speed tests it …
After using two other internet providers over the course of 10 years, we were excited when XL began servicing our area. Their speed and consistency is the best available, but what really makes them stand out is their customer service. XL …
We just got hooked up to their internet service, and I have to tell you how impressed I am. They’re a local, family owned business that really cares about making sure you’re happy. I couldn’t take AT&T Uverse anymore. IF everything was …
Great company! We live in the country, and started having troubles with our connection due to the high corn fields, and a shorter rod what the dish attaches to. I called one afternoon, and a representative was out the very next day to install a taller rod. A+ customer service
Just had XL BB installed at my rural Will County place, by a great and socially aware Wyatt, after having the super slow and troublesome AT&T U-Verse, that on a good day ran at 2.3M down, .43M up, and 45 ms drag. I just did a speed test, …
My girlfriend and I recently moved and we used to have XL broadband. What an amazing group of people they have working for them. I moved into town and now my internet service sucks. I want to move back out there again so I can have good …
They falsely advertise their new Warp package prices, a $8.99 monthly fee for their router is REQUIRED per policy for no good reason. Upon looking for more pricing information, I was greeted with an email of all the additional charges …
These guys are the best internet in the south suburbs. I use them at my home and business. Their customer service is very responsive and really knows what to do if you have a problem. Evan and Rich are very professional. The service is …
Absolutely wonderful!!! Started off with wonderful service from Jillian then moved on to service and install with Tyler!! Could not ask for a better team!! Thank you both so much!!! Our service since hook up has been excellent!!! Highly Recommended!!!!
I had another local provider before this and the service was mediocre at best. I have had nothing but great service with XL since I had it installed several months ago. I’ve only had to email once aboit an issue and it was late at night on …
XL has been working to get us the proper equipment to test their service. Everyone has been very nice and knowledgeable – especially Jillian. We are looking forward to working with XL.
Very happy with the communication I had with Jillian and Tyler! Very nice crew who responded to all questions and could tell they love and are good at their jobs!
Great Company and Great People…I’ve had nothing but great experiences from working with these people. I used to dread having to deal with my old ISP, but now I kind of look forward to it! Thanks Wyatt for doing an awesome job and being super helpful!
Such a pleasant experience dealing with Jillian on the phone! She was super helpful, friendly, and could answer all of my questions. I am really happy with XL Broadband and would recommend to anyone!!
Needed internet faster than AT&T could provide I’m my area. They sent their technicians Graham and Tyler to install. They both arrived on time, explained everything thoroughly, and had me set up in about an hour. Couldn’t ask for anything more!
So we were operating on a legacy package that was just a little bit slower than we would have liked. I spoke to Wictor regarding an upgrade in service and he explained to me which would be the best package and how we can get that setup. I …
Aaron is the best XLBroadband Rep that I’d had the Pleasure speaking with. His customers service was Excellent and he showed the professionationalism that companies want their customers to experience. The response to ALL of my questions and …
XL Broadband provides the best in customer service. Though they ordinarily are not able to do same-day installation, they were able to accommodate the Will Township Road District office, after they lost service from their former internet …
I have been an XL Broadband client for over 5 years. At first, it was a little shaky because they were still getting established. Now, they perfected the internet world. Both Jillian and Evan are wonderful people to help out. Keep up the great work! Thank you
We had XL for 5 months in a rental house. We had good service and when we did have a problem (tree grew in the way of the signal), they were quick to fix it! Loved working with Jillian in the office. Thanks!
Tyler just came to my house and installed our new internet service! He did a great job explaining everything he was doing so I could understand. He was also able to use the existing network we have so he didn’t need to drill any holes in our recently remodeled home. So far, internet seems to be speedy. Thank you so much!
XL is very responsive to my needs if I ever need anything. Customer service is great! Their communication is second to none. Always let me know if they are doing any upgrades on their equipment.
Wyatt and Jillian were very professional and easy to deal with. Installation was done very fast and super easy to hook up, highly recommend this company for many reasons.
From day one i have been very happy with the service and product. I would highly recommend XL Broadbands service. It’s high quality and we run 3-4 devices at a time and stream TV without a problem and the price is great in comparison to …
Better internet than Comacst could ever deliver…. For us Peps with horrible options this beats the city live. Wish I had this company 10 years ago… So professional from the beginning to the end and I love it….. Best thing they …
Writing this review on my newly installed internet, it has been a year since we’ve had internet at our house, last time unfortunately there was no signal, a year later we tried XL broadband again, Tyler, our tech came out, and in the rain …
Wyatt & Graham were very patient & curtius during installation. Jillian has been great at staying in touch throughout the decision making & set up proccess.
They were able to provide us with affordable internet. We were glad to find them after researching various internet providers.
Recently, we had this service installed, and I’d like to thank Tyler and also George for the quick and professional service(& during heavy snow!) thanks so much!!😎 Also Jillian in the office was very helpful with my many questions about …
We recently moved to the area. Had Comcast for years Really was hesitant to try anything else, but was forced to as they don’t venture out to my new location. What a blessing in disguise ! Very friendly telephone and sails staff. Talked me …
Same day service! I cant say enough about the outstanding customer service I received from Jillian and Tyler. It was only 5 hours after the call to setup service that Tyler was at my house setting up the equipment. 20 minutes later I have crazy fast internet. Couldn’t be happier!
We have been using XL Broadband for over a year at home and have since contracted them for our offices. We have been extremely happy with the speeds and more importantly with their service/support department. We’ve had only one incident …
XL Broadband is an outstanding family owned business. They provide quick, knowledgeable and excellent service from my first phone call with Jillian answering all my questions , to Tyler doing the quick install without even coming into my home.
The only reason I’m giving 5*’s here is for Wiktor. He is the only service rep I have confidence will provide me the highest level of service and talk to me as a person, not as a sales rep. He has resolved countless issues that I have had …
Tyler did an awesome job on my install and I’m so happy I switched to XL broadband from AT&T. Very nice people to deal with. Give Aaron a call. You won’t be disappointed!
Highly recommended XL Broadband! We were stuck with slow internet with a big internet company with horrible customer service because we thought there were no other options in our area…then we found XL Broadband. Not only is the internet …
XL broadband delivers what they say. We have the high speed service and the speeds are always above the plan. They have the best customer service. If there is a problem they take immediate action and keep in constant contact. If they …
I had originally been a subscriber of Surf Air Wireless for years. We had always had issues with their service throughout the years. But the last few months we have been having severe issues with them. After around 6 PM everyday the service …
My husband Matt and I love XL broadband. Jillian is the best at helping customers and XL’s customer service is one the best we have ever had. We had to move and were so sad we could not get XL back. WE LOVE YOU keep up the good work
Terrible. One day the internet is decent and other times completely trash. Don’t even try calling them because they don’t want to hear you complain. You’ll get hung up on! Seriously!
Great service and support! I had been a customer of a couple other wireless providers, and was disappointed. Joining XL has been a relief since they are reliable. From install to technical/billing support to maintaining and upgrading their equipment, I’ve been very pleased with what they provide. Highly recommend.
Hello I just wanted to share my experience with XL Broadband. My internet was installed today by Wyatt a very nice, polite, respectful young man. He was having some problems with the routers but he was very patient to try everything …
I am very happy at the level of service with XL Broadband. I had mistakenly made a double payment for my yearly bill. They were the ones who brought it to my attention. I didn’t even realize I did that. They went above and beyond to …
Xl broadband is a fantastic and customer friendly company. We requested a service call to check our speeds and a young man named Tyler came out to the house. He was so polite, friendly and knowledgeable! He had our speed increased in no …
You could tell Wyat really knows his job. He was very helpful with all our questions. Thanks Wyat. Jillian was great at keeping in contact with me and setting everything up. You can tell she really cares about her business and customers. Thank you Jillian.
The team at XL is and always will be amazing! Worked with them for about a year and a half. Wyatt did my install, Jillian took my initial sales call and Dennis confirmed my install today. Thanks you guys!
I had a lighting strike that damaged my cable modem after setting up an appointment to start service at XL Broadband and Jillian was able to get my installation appointment moved up so that I did not have to go without internet for a couple of weeks. Tyler did a excellent job of installing the broadband without ever coming in my house.
Wyatt was our installer and he was so helpful! Professional, knowledgeable, and kind. He took great care in the installation, and had us up and running in 30 minutes! He explained everything in detail, making sure I understood how …
I submitted a review about 9 months ago, but I wanted to submit a second review because of the excellent service I have received along with the new upgrades to the system. In addition, I came across an accounting issue that was quickly …
Revised: I really wanted this local company to get my business but it wasn’t meant to be. Couldn’t have been friendlier and the install went smooth as butter. We signed up for 50 mps.. Unfortunately we never got more than 20 and usually …
I recently moved to rural Monee and needed internet service. There are not many options and I kept seeing advertisements along the road for XL broadband and decided to give them a try. Jill at the office went over everything in detail and …
Extremely impressed with the professionalism and excellent customer service of XL Broadband. Tyler installed our equipment and was knowledgeable, respectful and very quick. It goes without saying that the job is more challenging during the …
They were great! Wyatt was our install guy and he was super professional and kind! We got this installed in the middle of COVID and they took the precautions to make sure we both stayed healthy and distanced and still did the install …
Unreliable, inconsistent, and falsely advertised. This service is completely unable to handle gaming of any kind. I regularly get up to 350ms of latency, making gaming impossible. And if that’s not enough, it’s completely normal for service …
After years of horrible service and surging prices with AT&T we finally had it!
We asked around town for the best name in internet provider and came across XL Broadband. We had never heard of this family owned company so we sat in our …
George and Jillian are both such a pleasure to do business with !
They are both 10 out of 10 in my book.
They not only know their jobs well but give this company an immediate feeling of …
Tyler Bettenhausen was an awesome internet technician. We couldn’t have had anyone better. He was polite, nice enthusiastic and knowledgeable! ! He saved us money with his creative thinking with where to put the internet dish, which looks fantastic!! You can tell he obviously loves his job and what he does!
Jillian and Tyler were great came here on schedule. Quick easy and finally have good WiFi. Jillian explained the process and Tyler work hard until everything was right. Glad I found out about these 2 thank u for everything.
WoW!! Such professionalism! Jillian so informative and efficient when ordering service and throughout process. A+
And Tyler, installer, so calm and patient with the install process. He is a kind knowledgeable young man. Kudos to this family owned business! Highly recommend!! 🥇🎉 …
I want to start off by saying first that, Michelle was very knowledgeable and professional with me and any questions that I had, she was able to solve them with no problems. She was so nice to me and kept me updated with anything that I …
Great company and excellent service. Jillian returned phone calls promptly. If you are fortunately to get Tyler as your installer, you are very lucky. I recently moved and took them with me!! The quality of the internet is perfect also. …
Absolutely awesome experience. Jillian was so nice and helpful when I called and set up the installation and Wyatt did a wonderful job! He helped place my router in a discreet corner of my home. My internet is soooo fast and works …
I just had internet installed and am already super happy with it. Everyone I worked with has been super kind and helpful. Tyler did my install and was great. Super friendly and explained everything to me. The process was quick and simple. Much better than what I was using.
XL Broadband has the best customer service I have experienced in a long time. They provide excellent service; respond quickly to questions and are extremely helpful. I have been a customer for 4 years and they have just been wonderful. I …
We just had Tyler install our internet service at our new farm. We were very pleased with his honesty and professionalism. We have been using xl broadband for 7years and have NO complaints. We highly recommend them. Jillian is the best …
I finally bit the bullet after months of watching their service and monitoring their google reviews, I decided to cut my highly fluctuating wifi at&t service , so I called their office and Jillian was very straight forward and set me up …
I would highly recommend XL Broadband as your internet provider service company. Our experience was excellent from the first contact, thorough explanation of all our options, and they are fair and reasonable costs and fees depending on your …
Tyler was absolutely amazing! He was very attentive to details and asked me questions to find out what I was looking for. He was early and was very patient with helping me. Tyler was phenomenal! The office staff was amazing at helping schedule install especially with the COVID-19 stipulation.
Just had my service installed yesterday, and the installer, Tyler was a pure professional!! He put the dish exactly where I wanted it and ran the wiring exactly where I wanted it! As for the service so far, its excellent. A small dip in …
Our installer Wyatt did a fantastic job, walked ny daughter thru all the necessary steps. Install was quick and easy. Jillian in the office was excellent in her feedback and follow up. So far we are very happy with their product and the …
Wyatt was just here For my Install. Great experience got my install done fairly quick and explained everything to me. They do an amazing job especially with the pandemic and relying on us somewhat tech challanged people. This has been a …
I joined xl broadband in August of 2021. I have complained from day one in regards to slow internet service. I keep getting the runaround as to exactly what the issue is. First my router needs to be reset. Did not work. Around September I …
Our XL Broadband was installed successfully today by a very pleasant and knowledgeable installer by name of Wyatt. He was very friendly and explained the install process every step of the way. All of my questions were answered as he …
After first contact, Jillian was quick to respond and schedule our install. She even pushed the install up for us since we were going out of town and we needed internet for my daughters online classes. She is always quick to reply. …
XL Broadband has exceeded the service of our previous provider exponentially! We have had a few minor issues but when we called, it was handled with great concern and in an extreme timely manner. They also have great communication for …
I have had XL for a year and cannot say enough about their service. Their technicians are unbelievable! I have dealt mostly with Tyler and Andrew Smith. Both are very professional, kind and give great service. Andrew has been mostly my …
I switched from AT&T to XL Broadband earlier in the year and could not be happier. Tyler did a fantastic install and the experience was so good my father switched his home over. We were lucky enough to have Tyler for that install as well. …
Just had XL broadband installed and wow it is like night and day. Way faster speeds basically quadruple the speed of surf air. Tyler came to install and he is a true professional I could tell he takes pride in his work and did an amazing job hooking everything up and walking me through everything. Defiantly would recommend!
XL Broadband just completed my install. Wyatt, the installer, was everything you’d want in a tech installer. He was courteous, polite, knowledgeable, and worked hard and efficiently. Couldn’t even tell he was here! An extra kudos to Wyatt …
Jillian was great at explaining everything and making sure all our questions were answered. Our installer, Tyler, was very courteous or our home and was very polite and very knowledgeable. He explained everything to me from the moment he …
XL Broadband provided excellent service from my initial inquiry about service all the way through installation. My installer (Tyler) went over every option with me and wanted to make sure I was happy with everything. He even hit a …
Jillian is amazing for customer service on a Saturday morning! Making sure I was available to take a call from her and get everything set up for two days later! Wyatt came out and explained everything to me that was going to happen with a …
I am a new customer with XL Broadband and had spoke with Aaron to get some questions answered and then set up a date for install. Very knowledgeable and helpful with my questions. I just had internet installed today. Installer Tyler did an …
Tyler was very knowledgeable and installed everything quickly. He was accommodating to our request where we would like the satellite mounted. He also had great tips on streaming options and getting rid of our pricey satellite TV. He was friendly and great with our dogs. Speeds are super fast. Very happy with our switch to XL.
Very happy with XL Broadband. Jillian is great at serving her customers from the first contact to after installation. Alex and Tyler did an amazing job installing everything and helped me set up my TV and printer to the new equipment. They were fast and efficient and neat. I would recommend this company to others.
Jillian was very helpful with communicating and scheduling a set up time. Wyatt did our installation, he was very professional, and did a great job even with all the obstacles with the pandemic going on. Our internet is running great and we have not had any problems. Thank you for the great job.
Superior customer service. Tyler was a great help and patient with me setting up my tv, laptop and iPhone. Jillian worked hard to fit me in the schedule and was so gracious when I missed my first appointment. She got in touch with Tyler and he came back!! And, they were covid compliant. Im so happy with my new service.
I have been a customer since 2017 and I have experienced the best service both from the field techs to Jillian in the office. Wyatt and Tyler have been essential in providing great installation and professional services. Overall XL …
I spoke with Jillian for my initial call. She was wonderful and very patience while explaining the rates and what was available in my area in Grant Park and what I can expect for service. We have been pretty much stuck with bare minimum …
Jillian and George with XL Broadband were nothing short of PHENOMENAL!!!! Their customer service is incredible and definitely sold me on going with them as a provider. They make you feel like you really matter as a customer! I’m in retail …
We had our installation today. Signal is great. Wyatt did a fantastic job installing, despite fighting all the mud around our new construction home. He was very friendly and efficient!! Explained everything and seemed very knowledgeable👏🏻 …
The XL Broadband installation was easy. My installers, Andrew and Tyler, were both professionals, friendly, and very knowledgeable. Jillian was a great help figuring our which service I needed and getting it all ordered. I highly recommend XL!
I originally reached out to Wyatt for some information about getting XL in my area. We have never had a service that was responsibly priced and was offered in our rural area. Wyatt put me in touch with Jillian and over the phone she was …
Tyler installed my system today and did an outstanding job. Very professional young man. He explained everything before he did the work. It’s working fantastic. Jillian provided me all the details on the product prior to scheduling my …
We’re do I even begin. First let me thank Julian she’s was absolutely amazing when we called and asked about XL broadband she explained everything easy to understand. Next let me thank Tyler the installer. Tyler was a amazing guy he made …
My journey with XL broadband started quite a while ago. We just got our Internet hooked up today. I had a horrendous experience with another company and was stuck in a contract …
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Last week Friday Tyler came by to do the install. He was very knowledgeable and …
I had a great experience with XL Broadband from the very first call. I spoke with Jillian and she set everything up for me. They came out to install and Wyatt was so professional and friendly. He was able to get me set up and good to go. …
The installer Tyler wzs wonderful. Very helpful and informative. The install went quickly and easy. Jillian our sales rep was also very good. Familiar with area and provided all the information needed. My dads neighbor also …
I was impressed by the install we have for XL Broadband. Jillian in the office was great at staying in touch through the whole process, and Tyler was outstanding when he came to install the receiver. He was very personable, and told us …