Y-12 Federal Credit Union is a not-for-profit credit union, offering banking services to individuals and businesses in East Tennessee. Get a … See more
Read More| Monday 9AM–5:30PM Tuesday 9AM–5:30PM Wednesday 9AM–5:30PM Thursday 9AM–5:30PM Friday 9AM–5:30PM Saturday 9AM–12PM Sunday Closed |
501 Lafayette Dr, Oak Ridge, TN 37830
This company is great and friendly. Always willing to lend a hand or willing to try their best in helping you in the greatest way possible.
Always a pleasure to do business with Y-12 FCU. They make you feel welcomed and appreciate your business.
A wonderful experience as its a very nice and fast being at any branch. Helpful employees to come to your aid whenever you have an issue.
I don’t like using DocuSign so I am prejudiced against it. The load agent was terrific. There are still loose ends in my mind.
My experience at Y-12 was pleasant; I was treated decently.
Got a great rate on a motorcycle loan through the dealership. Didn’t get anything from Y-12 with an account number and it was getting time for the payment, so when we called they were quite rude, said that we needed to mail them a check …
I’ve been so pleased since opening my account with Y-12 FCU five years ago! They have some of the best products and services in banking!
The automated teller was friendly and fast.
Overall, pretty good. Wish their interest was as good as it was when I joined, but it’s still better than most other banks.
The Y-12 staff were friendly, helpful and very efficient. Y-12 is the best credit union I have ever experienced. Highly recommended.
Every time I come into the oh thank the staff is bent over backwards to accommodate everybody to do their best to take care of the things that need to be taken care of Swords Banking and I appreciate it they call you by your first name you have a great staff
Easily applied for a vehicle loan online and was offered the best rates in town. Blake Jones and Robin Brown both did a great job in walking me through the process. I’ll definitely come back for future business. Thanks!
Consistently helpful, professional, and positive customer service on every level of interaction. Transparent policies and excellent communication.
The Hardin Valley branch is a wonderful branch of Y12 to work with. They are so friendly, caring and personable!
They are always amazing to deal with. Tammy handled my loan awesome. I had my approval back in minutes. They made my purchase super easy
Y-12 does such a fantastic job and the access to online banking and mobile apps make it super simple to keep track of all of my finances.
I like their friendly, helpful staff. They are more than willing to help and answer any questions you may have. Their online and mobile apps are easy to use, even if you are not tech savy. I would recommend them to anyone.
Great people, helpful and knew how to help right off the bat. Understanding in what my needs was.
Great people, great service, quick and easy transactions.
Got a new card Friday cause other one expired and never received new one, response was you probably threw it away. We open all our mail. Now today on Saturday, the very next day, can’t use the card with plenty of money in our accounts and …
Got a car loan and everything with flawlessly. Great experience as always. And shout out to Robin Brown thank you for all of your help you made our experience great!!!
As before, my experience with Y-12 has been nothing but excellent. Highly recommended.
Love y12! Always a good Experience
I love banking at Y12 Federal Credit Union because the teller treat you like family. They know you by name and always say Is there anything else, I can help you with.
Fast and friendly service would recommend y12
I have been a member of Y-12 Credit Union for more than 30 years. I have seen them grow, adding new services and locations, while never losing the personal touch and friendly service.
This bank is the best I have ever had. Miscalculated my checkbook called and they increased my credit limit on my credit card in 3 hours flat so I wouldn’t be broke for the weekend. Fantastic customer service
I always to into my branch even though I can use the outside machines because if I have a question I can get the answer right away. Plus I like to be known as a customer of my branch because I think it is important.
Always a pleasure to work with any of the Y12 locations 🙂 I’ve been a member since high school and am still a member almost a decade later.
I continue to love the mobile app! I love the new after hours deposit system! Y12 always seems to be a step ahead on the needs of their customers.
Simply Perfect! Nothing more needs to be said. Thank you!
100% Happy with Y-12 FCU. Always willing to take good care of you! My accounts are always accurate. Best bank I have ever had.
Have banked with Y12 for over 25 yrs. and receive professional service now just as I did years earlier. They care about their members.
I have been a customer of Y12 for quite some time – I have never been so FRUSTRATED with a place. To the point that I am ready to CLOSE my account and go somewhere else. Over the weekend, I had another instance of password related issues – …
Ashley and Brandon were wonderful to work with. They were kind, professional, and answered every question. I highly recommend Y-12 Federal Credit Union!
the absolute the most friendly staff
Best bank out there
– Marcus Khaksar
Best bank in town hands down!
Looking for a financial institution? Choose Y-12 FCU. You will not regret it.
Y-12 FCU is more than a financial institution. The employees care about the members. Anytime Tellers are available for extended hours that will meet your …
Like Y12FCU but they have limited locations. Y12FCU no longer participates in the Shared Branches service. I liked that because I could access a branch in Chattanooga or even when I went to Michigan. Now I have to go to the Knoxville area if I need a branch.
Hands down probably the best credit unions around they make you feel like a friend instead of just a number or money sign
Excellent people in local community. I have never had a bad experience with Y-12. I will continue to use them for all my future needs.
I have been a member for over 20 years primarily because the combination of sincere concern for customers and competent professionalism is exactly what I want from a financial institution.
If you like on-line banking and video banking, this is a great place for you. You can also go into branches to take care of business. Employees are extremely nice and helpful.
Their credit card fraud detection is super aggressive for any electronics purchases. If you are trying to use EBAY or buy something online that is in high demand (graphics cards), DO NOT USE THIS CARD. By the time they approve the purchase, your item will be sold to others.
Great experience, only took a few hours to get approved for a loan and making a purchase with the funds on the same day! Jenifer at Oak Ridge and Robin in loans dept did excellent! …
Have been doing business with Y-12 FCU since 1984. They are extremely helpful and have been assisting me through good times and bad. I always trust their advice.
Enjoyed years of Y12FCU with No Fees and Free Checking options. I hate being charged these new fees now. I cannot meet their requirements to waive the fees so each month I watch a little more drain from my account.
Family oriented place with best rates around! We have our house land and vehicles through them and best decision we ever made by going there and banking with them!
Their home mortgage people, rates and underwriting guidelines are excellent. I closed a mortgage in a third of the time required by SunTrust, my primary bank at the time. Goodbye, SunTrust.
Awesome!! They gave me a car loan with the best interest rate. Then later i needed a personal loan went in and out in less than 30 min money was directly deposited in my account. Everyone has always been so great with me fast and friendly!!!
Would give 5 ⭐️ if the drive through tellers had a little more variety of bills to give. Otherwise, I always enjoy going there, as they are always friendly and cheerful.
I’ve been a member of Y-12 for many years and have never had a problem while banking with them the staff is friendly and always helpful.
I have been a member for 20 years. I wouldn’t go anywhere else. Y-12 makes it easy to conduct business. I have never had any issues that weren’t resolved right away.
Doing business with the Y-12 Federal Credit Union online – whether it be desktop or mobile – is user friendly and takes care of my needs. We’ve banked there for 37 years!
Friendly employees that always go above and beyond ones needs. Make you feel like family not just another customer.
When it comes to getting a loan, Robin, and Sharon are the best, I would recommend Y-12 Credit Union to anyone. These folks are very professional, and my wife and I had a very pleasant experience working with these ladies.
Thanks Y-12!!!
I have banked with Y12 my whole life and have used other banks. I always end up back at Y12 when searching for financial needs. They always end up being the best fit.
Tellers are always cheerful and helpful, love this CU overall
The inability to transfer funds from an out of state Bank. Criteria is a min. of 10 deposits must be made monthly before being able to allow banks to talk to each other in order to withdraw and then deposit funds into Y-12. When having a single source of income making 10 Y-12 deposits within a single month is ridiculous.
Efficient/Helpful employees – Leigh Ann Riker and Ashley Ray. Both made the process go well. Greatly appreciated. I would recommend Y12 to anyone. Again, thanks.
The mobile app works great and is user friendly.
I always have a great experience when visiting a branch. Rarely do I have to wait, usually in and out in a few minutes.
I love a credit union and Y-12 has been an especially good experience. They have convenient locations and the web-site is easy to use and understand.
Best Experience, Easy, and Quick. One conversation made me want to switch my whole family! the best there is!! I wont be going to another bank they have my business for now and forever.
Debit card was not working. They took care of the problem.
Y12 is a great place to do business. Competitive rates, and friendly staff!
Y-12FCU has been my credit union for over 40 years. They are friendly and efficient, and always willing to help with any financial needs I might have.
My experience was excellent. This was a one stop shop. I visited the branch with 3 random request and all 3 matters were taken care of at that moment. Thank you for great service, especially thank you to Ms. J. Wilder the banking associate that provided the wonderful experience.
Staff is always friendly and helpful, no matter the location or what I need. I’ve never had an issue or any problems with my finances or their security in all the years of being a member.
Boy, I love my credit union.
Excellent financial institution! All employees that I have encountered have been wonderful to work with and assist in any way. Keep up the great customer service! Thank you!
Drew was great and easy to communicate with for my auto loan! I have been a Y-12 customer for many many years, but this was my first loan experience with them. That was a mistake. I should have worked with them long ago!
When I go to a branch office, I’m always greeted by friendly tellers who are eager to help. The only concern I have is that Y12 doesn’t have a branch closer than Powell for us that live in Union county.
I’ve been a member of Y-12 FCU for 29 years and have used MANY of their services, and I’ve never had a problem with their services, nor with the quality of service I’ve received. And since rates across the board are LOWER at credit unions, …
Very crooked and dishonest credit union. They falsely report inaccurate things to the credit bureaus and then when you call for them to fix it, they say that you have to dispute it through the bureaus. Knowing that it will take another 30 days to resolve.
Emily was awesome,she got my account I needed,very helpful and kind and it was done all on a video call with my busy life I didn’t have to drop everything and drive to the bank I highly recommend y-12 federal credit union…
Great rates but at least a decade behind in terms of customer service, website usability, and FI practices/policies. They’re the ONLY institution with which I do business where it is just easier to visit a branch in person.
Y-12 FCU has been our Credit Union for over 20 years and I plan for that to stay the same the next 20 years. Always an answer to ANY issue I have ever had and always made to feel welcome and appreciated as a customer/member.
I love banking with Y12. We have our checking, savings, Home loan, and truck loans here. We always encounter a professional atmosphere with the most helpful staff!
Fast service. Really like that I can get money from the ATMs in single dollar amounts and customize the mix of bills I receive. The convenience of being able to connect with a representative on the ITMs is fantastic!
The very best rate for a car loan with an extremely fast turn around. Drew Johnson is such an amazing employee and so knowledgeable. I am not going anywhere else, but Y-12!
Transfered from a local bank a few years ago. Have not had any problems with this FCU. Very satisfied. Couldnt say the same about the hometown bank.
I called the Y-12 office in Jacksboro and spoke with Tammy. She was absolutely great!!! She helped me to combine my loans and now have a lower payment for them all. Tammy was so fluent in the loan process, explained my options and let me …
Y-12 FCU watches out for its members. I have an unfortunate combination of complex financials and a forgetful mind. There have been several times when I’ve double-paid for one car and ignored the other only to have a Y-12 agent give me a call to clear it up before it is a problem .
Y 12 is a great place to do business.
Thanks Y 12
Y-12 is far better than any other banks in the region. They understand what people are going through during these hard times with Covid. I would recommend Y-12 to anyone over any other bank.
Drew Johnson with Y12 went above and beyond to help me with my auto refinance!! I was able to easily communicate with him via phone and email . He done 99.9% of the footwork and made my day hassle free. He was extremely friendly and even …
After being told my credit score was higher than 3/4 of the rest of country, I was still turned down at my bank for a car loan. I went to Y-12 and even though things started out a little shaky, I was able to be helped completely and walk …
I love using Y-12 FCU, they are the best bank. I feel like my money, time and business is safe with them.
I have been with Y-12 Federal Credit Union for years and have always had a great experience. Low fees, convenient locations, and easy online banking is some of the great aspects of Y-12
I always receive excellent customer service at Y-12 Federal Credit Union. I have been a customer there since I was young. They strive for excellence and that has not changed at all in the many years I have banked there.
Thank you Y-12 FCU.
Great customer service and always willing to help.
Me & my husband walked in & I was amazed at how sweet, friendly & so, helpful the ladies was at this bank. Would definitely recommend this bank to anyone. Very nice people.
Friendly tellers and customer service agents. Minimal wait times at branches. Pre-covid, there were fun outreach activities…pancake mornings, children could meet Santa. One of the best financial institutions with which we’ve done business.
We always y12
They are nice and fast. And don’t have to go anywhere just from my home doc u sign is great.
I have been pleased with all of my visits to Y-12 FCU within the past year. Keep up the great service to us members !
I am over 65 and have dealt with many financial institutions over the years in the five different states where I have lived. My experience includes personal loans, car loans, mortgages and lines of credit.These folks are hands down the best I have ever encountered.
I feel very safe banking with Y-12. Additionally, their employees are so friendly and helpful. Wish they had more locations convenient to east Knox and downtown.
Excellent customer service, great rates.
Excellent customer service. I would recommend Y-12 very highly for all banking needs. Very satisfied with their service.
Great customer service. Easy to use automated telephone system. Competitive rates.
I Love the people and the superb service I receive from this bank. The employees are always friendly and professional. I will be doing business with Y12 Credit Union for as long as they are in business.
My Debit card had been compromised so I called immediately and the girl locked usage and advised me to GI to my local branch for a new card. I did go to my local branch and the teller was extremely helpful. She ask for my driver license to …
My husband and I went to Y12 initially to get approval for a car loan. The process was very helpful, pleasant and efficient. We are in the process of changing banks due to our experience.
Very friendly and fast about getting me in and out. If I’ve ever had an issue they have helped and got it fixed. Love banking with Y-12
Extremely nice and professional staff. They took time to thoroughly explain everything during the process. I’m extremely happy to be banking with them.
I often do my banking ATM after hours
During regular hours I head inside
I experience a a very pleasant atmosphere …
Amy was incredible and so easy to deal with, answered all my questions and had the process done quickly. LeighAnn was also just the best to help with our financial needs. I will definitely be recommending them to anyone and hope to be able to use them for my future financial needs.
I prefer supporting credit unions whenever possible. I find that they are more friendly, appreciate the business, and are more reasonable in their costs. My experience with Y-12 FCU has been exemplary.
great customer service, fast and concise setup of account
Good people, excellent service, seamless online experience, many branches in convenient locations, extended hours with the personal teller in the drive-through accommodates our schedule. Happy customer for about a decade. Wish we’d moved to Y12 FCU sooner!
Best bank ever. So glad I switched.
They were able to do everything online. It was very easy and didn’t take long. Able to get the terms advertised. Considering changing all of my banking needs to here.
This is by far the best experience I’ve ever had at a bank. The entire staff made everything so simple and easy for me to understand. I especially appreciated Joe Maples for his extra attention to detail, and his personal touch. Can’t wait to do future business with him !
I’ve had a relationship with Y-12 for around 10 years now and I’ve been so impressed from day 1. They’re hands down the best credit union in the area. I’ve dealt with all of them. I purchased another vehicle today and like always the loan …
Very attentive to my needs. Great competitive rates
A Vanilla Credit Union, Lower fee structure, regular services provided by any financial institution. Not a financial partner. I have a variable rate mortgage with no offer to convert to a fixed rate when interest rates were lower. A couple …
When I transferred my account from Home Federal to Y-12, I sometimes have difficulty adjusting to the new way you do the bank statements. Home Federal sent me a statement covering the entire month. I could figure the outstanding checks as …
Best place for all your financial needs. Can’t recommend enough
Great place to bank, great locations and the people are awesome to work with.
The staff members I dealt with were extremely understanding and helpful.
Only giving a 4 star rating because you can always do better, but I was blown away with how helpful the employees were. Debra (I believe her name was) made the process of creating an account so easy even when I threw multiple curveballs her …
Used to be great, but now they use predatory practices to “tax” their poorest customers. If you are a great customer that hasn’t bounced a transaction in decades, but don’t move enough money through your account for their liking, you now …
I have done business with Y12 credit union since 2008. They have helped our family as well as my Dad and now my Mom. They are friendly and helpful. I would recommend them to others. Thanks again.
They were very helpful in everything I needed done
Was really disappointed when The Harden Valley Rd branch went fully automated. It was my favorite. But There is another branch fairly close that is still maned by people. I guess it’s now my favorite. Banking is good and account security is good.
Very nice employees who always do their best. Thanks!
I absolutely love the automated tellers and Y-12 is the only bank or Credit Union that has them here. I had a problem with a cell phone provider taking money from my account after I had left their service. The phone company refused to …
Great place, people are very helpful great rates
I love the service, very professional and friendly.
I love the employees at Y12, They are knowledgeable, caring, and very considerate of the customer. They will go beyond their knowledge to help a customer by transferring to others who have the knowledge while some may still be learning. I would highlly recommend Y-12.
I have been with this bank for several months and they are fantastic. I also loved how they can make your debit card at the bank(no waiting for it to come in the mail). There are very few fees depending on what account you open. You won’t be disappointed banking here.
Love doing business with Y12. the branch is always helpful and friendly. When I needed advise with moving my 401K and investing they were very helpful. They were also helpful when I was looking to buy stock.
This bank is the best bank I have ever banked with. The people are friendly, educated, and always help.
I wouldn’t bank anywhere else. they are so helpful and always pleasant
Great financial institution. Very helpful and competitive.
Best game in town. Very helpful and low rates.
Y-12 Federal Credit Union was an excellent source for my new car loan. They were easy to work with and prompt with responses. They were one of the only credit unions who would consider financing my high end car. I appreciate their kindness and professionalism. I will most likely do business with Y-12 again in the future.
My husband and I joined Y-12 FCU when we moved here to TN. We are so happy we made that choice. Y-12 has saved us so much money with their lower rates and helpful people to making the loan process each time quick and painless. We have had …
Great Bank, they are very friendly and always there to help
Friendly staff with patience and willing to go the extra mile to get the job done.
Friendly service, competitive rates, and good app and online tools
Very happy with the secure and frustration free banking with Y-12. always feel like a preferred customer no matter what transaction is being done. The website and app are so efficient and easy to use.
My family has been apart of the Y12 since before they moved to Maryville, even helped get the Maryville branch open. My husband and I were welcomed by Valerie with warmth and accommodation. We look forward to many years with y12!
Y12 is a great financial institution! Excellent rates, friendly and knowledgeable staff, and good loan products. I use Y12 as my primary bank, and will definitely continue to do so. Shelly G
Y12’s service has always been excellent. I have financed several cars and a pontoon boat with Y12, and was very pleased with the rates and service. On 2015 we took out a personal loan to re-roof our house with no difficulty at all. After my …
Y-12 always has friendly service and I can always rely on them to help me with any questions or concerns that I have with my banking. They also made my loan experiences very easy and stress free.
Love Y12 Federal Credit Union. I’ve been a member for over 20 years. I’ve had problems over the years, not with Y12 but, with others. They are always happy to do what they can to help…and have! They treat you the same whether you have …
Even living out of state, they take care of me. Been with them for over 10 years, hoping that wherever life takes me, I can remain with them.
I love the bank but today I called the bank for my amount and I had to talk to 2 people one bank teller computer was down so I didnt get no where but she was nice then talked to a man and he couldnt help me I always got my account stuff on …
They were amazing especially Amy and Brandon definitely recommend Y12
I have been a member since approx. 2004. I have had 2 auto loans with Y12 even though I now live in S FL. They still have maintained the friendly attitude that I miss from TN. Having video conference features now helped a lot with my …
I’ve been banking since I moved to Oak Ridge in 2008. While tellers have moved up in positions or simply moved on over the years, I’ve always has excellent interactions with each one. Since PTMs became available, this “extended” hours …
I manage my Dad’s account for him. About a year ago I upgraded his checking to high yield checking at the great suggestion of a customer service rep. The interest dividend was very good. However Y12 FCU completely changed the dividend …
I always bank at y12 they are so very kind
And fast service
Great Frontline people ☺️ lousy corporate controls and policies. They put policies before people and Their needs.
I only use Y-12 for my boat loan. Terms and help with the loan were good.
My challenge is that I have to physically deposit a check due to their inability …
This 5-star review has more to do with one particular employee, Sharon Coleman, than with this particular bank location as a whole. My wife and I are new to Y12 FCU, so although we are very pleased so far, the jury is still out on this …
The best bank in the states!!! The customer service is far superior. Kind, professional, patient with a genuine concern for their customers. I thank my Lord for showing me this institution as I am over 65 now and there have been so many …
What a great experience!! I applied for a checking account and a loan on a Saturday and I received a call back Tuesday morning with great news that literally changed my life. Probably would have heard from them Monday but it was a holiday. …
Y 12 staff have been wonderful to work with. I highly recommend them.
Deidra was awesome! As a new member I was treated better than my last credit union. She made sure to go above and beyond to help me out with a loan. All over the phone and through computer. I was really impressed by her and how this FCU operates. I will be switch all my finances over to Y12.
Y-12 has always helped my family on a any lending need! Highly recommend them and do on a daily basis at with my job.
Branches and employee’s at them are top notch. The higher ups leave alot to be desired. Have had problems with them and also heard of numerous others having issues. Would think twice about new folks doing business with them.
Always a pleasant experience, this is a great local credit union.
Amazing service and employees! Where else would you put your money?
I am banking elsewhere. They are no longer a “credit union” because they charged me a $5 fee for NOT using my OWN money in my checking account. I literally have no money and have just recently separated from my husband. This is a shameful bank!
I have been a member for more years than I can remember and the service is outstanding. They have excellent customer service, competitive rates, and their personal tellers are open past lobby hours. All in all they are a five star in my book. Thanks for years of great service!
Very nice and helpful people. The online banking app is easy to use and helps out by not having to make so many trips to the bank.
This is an awesome organization. The people are fantastic to work with and the website is easy to navigate.
I’m always pleased with Y-12. The employees are great and always make me feel valued. Anytime we have a need for a loan, we know we can count on Y-12 to serve us well. And, on the rare occasion that we encounter a problem, they are quick to …
Y12 is friendly and has convenient locations
They even have cheap car insurance.
Great staff, always friendly and had the best rates in town.
I have been with Y12 since 1988 never had any problems with them.
Very friendly and helpful and provide great services for youth opening accounts.
I’ve been banking at this credit union for over 15 years. Every employee I’ve encountered has been cheerful and helpful. The personal tellers are great and I love the ease of use of the mobile app. …
I was very pleased with the loan process. I was surprised and happy to get my loan approved.
Great people to work with. Very fast
This is a really good bank. However, they desperately need a way for customers to make contact with a person that can help after their normal business hours. It really is not fun waking up and your card being locked.
Always friendly staff when visiting a branch and they are straight to getting you in and out to your liking. Best FCU I’ve ever had
They are absolutely the best around! I would not Bank anywhere else
Drew was AMAZING! From start to finish he thoroughly explained the whole process, he answered the zillions of questions we had, and was very efficient and knowledgeable!
My very 1st customer issue, which was an IT issue, was solved immediately and with great care. If this is indicative of all customer service with Y12 then I am glad to be with this credit Union.
Y12 always comes through, no matter what my need or issue is. Always friendly, knowledgeable and helpful. Thank you HR for hiring really nice people and training them well!!
Y-12 Federal Credit Union treats you like you are a cherished member of their community (which, technically, you are). While other credit unions act like banks, Y-12 remembers they are there to take care of our financial needs. Conscientious, thoughtful staff that follows through!
Good online service, helpful tellers at the main office (OR) where I get service.
Always a delight to do business with your friendly staff.
Y-12 Credit Union is far, far better than the national banks. They are local and when you call, you speak with a representative who speaks English as a first language and is likely to live somewhere near you.
Have been banking with Y-12 for several years now, and have financed through them multiple times. Extremely satisfied with the level of service and the helpfulness of the employees. Great local banking establishment.
From all the other credit union banks locally I use, Y-12 has been the most user friendly. I have never had a problem, and would recommend them to anyone looking for a bank to use.
Awesome financial institution with great products, services and friendly staff
I greatly appreciate the fantastic service. In person, remote teller, or phone.
This morning I received a call back from Joseph Maples after submitting a loan application about four days ago. So first that’s a long time in the mortgage business to wait for a call back. Second when I told him this morning, very …
Everyone is friendly and usually very willing to help. I love banking with Y12.
Y12 is awesome! They provide a very personal experience and truly aim to help their customers!
I love the mobile app. I love being able to deposit my checks through the app. It’s super efficient and user friendly.
Everyone at Y-12 is friendly and helpful.They called me within two weeks of …
Ashley Ray is incredible. I have not met anyone there who hasn’t been helpful and a joy to bank with.
I have always had good service with Y12. They have always been responsive to anything that may arise. I mostly use mobile banking, but I do like being able to go into the bank when I need to. Always friendly. I still can’t get use to wearing a mask inside any bank. That’s about the only thing I think is so wrong.
I appreciate that Y 12 kept their lobby open throughout the pandemic. I was on chemo and battling cancer and it was difficult for me to make appointments ahead of time since I never knew how I was going to feel and when I would feel well …
Snooty tellers. Punishment for not being age 65 nor for having a thousand dollars in ones checking account nor using debit card 10 times in a month. This is America
I’ve financed every vehicle I’ve ever owned through Y12 credit union. You can not beat their interest rates and the professional staff
Been with Y-12 FCU my entire life and they have always taken care of me and my family. My oldest son just opened an account with them.
I had a free account that had no activity for a long time it was kind of my emergency stash anyway the system was about to close it down andThe staff called me and gave me a heads up to do a one-time $1 move of money to make it go into reset I was very grateful for them giving me the heads up
Truthfully the best bank I’ve ever dealt with. Always kind and courteous, as well as fast and efficient. I’ve never had a problem with any of my accounts, nor I foresee any problems in the future. I’ve never felt more welcomed and taken care of at another institution.
Service is always great! Employees are very nice and helpful with anything I need.
I usually bank at the Powell location , professional, friendly staff. Love the mobile banking app for when I can’t get to the branch.
Great options offered to me for debt consolidation at a low interest rate, was pretty grateful this was recommended to me by my personal banker and gained some much needed financial breathing room to more aggressively tackle my debt without the high APRs drowning me out.
Y-12 Is a great place to do business and your banking take it from me and my family, Thank you so much Y-12!!
Y12 has always been so trustworthy with everything I’ve needed. Such amazing competitive rates! Been with them since I got my first job when I was 14 and started a savings account all the way to now being engaged and saving for a home. They’ve been there through it all! Thank you Y12!
Great service great place to bank. Would never go back to regular bank.
Communication was left wanting and certainly lacking from the lending department. I had to reach out multiple times for information on my Helock loan progress and status. As a realtor doing a personal loan, I would have thought there …
Setting up my accounts was a breeze and every transaction and concern has been handled with kindness and professionalism.
The best bank to work with. Friendly staff and they treat you like a human and not just another number. I live 4 states away and the convenience they make banking so easy is great.
Y-12 FCU, especially the Powell branch on Emory Rd in Powell, has been and continues to be a wonderful place for our financial needs. I love the fact that it is a member owned financial institution rather than a privately, corporate owned …
I love Y12. The branch staffs are friendly and knowledgeable. They provide excellent service and financial products. The mobile app is awesome. The hours are better than any bank I have belonged to (but to be fair I haven’t been a …
For 25 years I’ve been banking with Y-12 Credit Union now! I am totally happy with the great response from the staff that I contact occasionally for help with my VISA card or changing email address or monthly statement history. Y-12 has …
I have been a customer of Y-12 for many years and they have been very helpful in all of my banking needs and questions.
Highly recommended. Friendly staff and convenient locations for all of my banking and personal loan needs.
Bank is aware that many seniors need convience of location & assistance. Seniors have great difficulty with health issues & on line banking.
great place to bank. The tellers always are willing to help with any issue you may have. safe and secure.
Y-12 FCU has been very helpful when I am making financial decisions. I recommend considering them for your financial needs.
Very good bank. Good rates and easy to use. Also had one of the best mobile apps for any bank I’ve seen.
Very highly recommended. Very simple and very quick from start to finish of setting up checking and saving and consolidate of bills basically high five to Amy and all the staff that was apart of the process, thank you
Very very satisfied after many years using Y12. Member ownership makes a difference.
We are so glad we stopped doing business with regular Banks.
Staff is always super friendly and eager to help resolve any issues or concerns. Always in and out in a timely fashion. Glad we switched from our old bank!
Friendly, good rates, lots of locations and very helpful. Small town banking feel with the resources of a larger credit union.
I love working with this credit union. Very affordable rates and quick and easy to get set up. Will be doing all my business with them in the future.
I truly appreciate Y12 and the people that work there. They go above and beyond for their customers. My car loan was with them and two banking accounts. They are amazing.
Great credit union. Understood my needs and worked with me to help me get what I needed. Wish they had more locations but still a great credit union
I have never felt more like family then I do at Y-12. They are always so helpful and friendly. All my questions get answered and they go above and beyond in finding the answer. I would highly recommend Y-12
Y-12 Credit Union had the best loan rates to finance our vehicle. The paperwork was easy and the loan officer made you feel comfortable during the process.
We are so happy with Y-12 customer service. Moving to the US from a different country came with lots of questions about how to do banking and account management here. They always patiently and thoroughly answered all our questions, as often …
Antiquated, disjointed online banking- truly awful. Antiquated processes. Antiquated systems in general. No locations convenient to downtown. No benefit to being a long-term member. Better returns on accounts and APRs to be had on loans …
Great bank and working relationship. Much more flexibility than the big box blank. Customer agents always willing to go the extra mile.
Never had a good experience since day 1. First, they missed an appointment to open up a checking account for myself and said I never made an appointment. 2nd they have a ton of extra fees and 3rd, every time I call, I always seem to talk to some rude people.
This is still a home town credit union.
I’ve been with them for years and they have been great. My whole family banks with y12 now. They make us feel as important as the next guy.
Always easy to deal with. Being a local credit union they are in touch with the community. Always a pleasure to do business with. Have most of my loans serviced by them.
I’ve been with Y-12 for many years and have used all their services. I use the personal teller and ATM often and have always had a very positive experience! I appreciate these services greatly!!
Y12 gives you the friendly personal attention like banks used to. You are not treated like another number. They will do whatever they can to resolve issues and they are not out to make a buck at your expense like many other larger banks are.
We have been working with Robin Brown and she is absolutely amazing. She has helped us with our loan and we couldn’t have had a better person doing it. Thank you so much.
Have been with Y12 for the last 3 years. Overall it’s a great credit union . The people that work for them are very nice and easy to get along with. Y12 tried their best to find anything to help that fits your needs. Will most definitely be banking with them for a long time.
Y-12 makes the loan process quick and easy. I have a car and personal loan and both were handled remarkably. Their staff were professional and so helpful as well. I will be staying a loyal customer.
I have been a member for thirty years, and have had countless loans of all types. On 11-26-2022 I was told I was pre-approved for up to a $60,000 auto loan. A mere 3 hours later I was declined for a loan that was several thousand dollars …
I’ve gotten my last 3 car loans through y12 and it’s always been a pleasant experience. They do their best to get all the paperwork done in a timely fashion. Ive not had the immense stress of getting a loan there that I’ve had at other banks.
Y12 is by far the best credit union around. Easy and convenient with outstanding customer service! Competitive rates and member owned! The branch employees are always cheerful, helpful and they go out of their way to make you feel at home!
I have had used Y12 Federal Credit Inion for over 20 years. I have had numerous dealings in different accounts with Y12 Federal Credit Union. They have never disappointed me. Always kind and courteous. Which is something hard to find …
Love y-12 for the warm greetings, and smiling faces. They give me great financial advice that sets me on a path for success, and boosting my credit rating in the process. I have great interest rates on my loans. Online banking is easy to do everything I need to do. Not like any average bank.
I’ve used many banks/credit unions in the past and I’ll never NOT use Y-12 from here on out. They’ve been absolutely amazing since the day I opened my account. I banked with local competitor credit unions for 15 years and they had never …
My experience through the years with Y-12 has been nothing short of fantastic. I have close friends who have issues with weekend deposits, their app not working, unable to do mobile deposits past a certain hour, and even issues with their …
The customer service representatives on the phone & at the branches are always extremely friendly, helpful and professional. The branches are immaculate. I like the new office design. I also liked the other one, but. I the current one …