Superior Plus Propane provides fuels and energy-related services and equipment to homes and businesses.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
1870 Winton Rd S Ste 200, Rochester, NY 14618
No wonder your reviews are terrible.
Terrible customer service. Unable to speak to live person by phone regarding my account.
The absolute worst. Do yourself a favor. and set up service with anyone other than this mess of a company.
I bought a new house that has propane heating and I called Terry from Superior plus energy and he came out and gave my a price for the first and future fill ups they were quick and the pricing was what I was quoted I would highly recommend this company
Possibly the worst business ever – the phone system is unattended – the directory is worthless. Ive had a tank sitting in my driveway for 2 months and cant even get a contact at this business. Pathetic company
Would like to give 0 if possible. Horrible customer service. Joe Murray
CSC Manager RAD- The worst. I asked for a solution to an issue , was not even raising my voice and the guy snapped at me and said “This is getting ridiculous”. …
Called had an abrupt hang with no call return from a VERY unfriendly representative. Expected delivery this am 10-1.. called to verify had no scheduled appointment and not heard of me..after pulling credit and everything. A year ago they …
Nightmare trying to get a refund after switching venders. took over two month to get tank picked up and it has been over another month and still no refund. Unable to get through to customer service using the number listed on the internet. …
Charged my card over $1100.00 and never delivered propane. Filed fraud charges with Wells Fargo. The worst part? Because of this fraudulent activity my bank issued a new card which means I have to spend HOURS updating every single …
Charged a fee for “expediting” my oil even though they told me it would be 5-10 days to receive the oil and no one mentioned the $75.00 fee! The cavalier attitude when asked about the additional fee was unreal.
I found out they having been over charging me on my propane…if I did not call I never would have known that they are screwing me. I have switched companies way cheaper..started on 05/11 for removal of tank and refund..a month later tank …
Worst propane supplier ever wouldn’t recommend to anyone. Went with new supplier saved over $ 2.80 a gallon .let’s see if I get a refund on approximately 150 gallons left in tanks .if you use this company check your pricing you are probably getting overcharged.
Wow… Company main number takes you to an option to get nowhere unless you know the extension of the person – the directory will drop your call if you try to use it to find an extension, and the message to wait to be transferred will …
Quite literally the worst company I have ever dealt with. It almost feels deliberate. Frankly, it’s scary that a company so disorganized and incompetent is trusted with heating our homes. Incessant price increases, always off schedule, with horrible customer service to match. Just abysmal.
$150.00 tank pick up fee. Find a locally owned company to deal with.
After years of 25+ paying at least 30%++ higher propane cost because I was a low user I got my own 330 gallon tank and will get my money back in a few fill ups. They will lower your propane cost sometimes if you call them but always charge …
Absolutely awful. I wouldn’t even give 1 star but I guess I have to so I can write this review. I was a customer for 12 years and they sent me numerous bills every year just for a tank storage fee. They are storing the tank on our …
Superior’s customer service is less than desirable. I’ve called multiple times and left messages through their website. I struggled with them to call me back. They come deliver propane to my house and they leave zero documentation that …
Currently dealing with the common complaint here of not being refunded after stopping propane service. I called after a month and coincidentally “the check will be in the mail tomorrow” and be here within 3 weeks. We’ll see I suppose. What’s one more bad review in the sea of bad reviews I guess.