IM NOT GOING TO LIE, I THOUGHT MY EXPERIENCE AT FIRST WOULD BE TERRRIBLE DUE TO THE FACT THAT IWHEN I CAM EIN THROUGH THE DOOR NO ONE GREETED ME ESPECIALLY SINCE I WAS CONSIDERED A POTENTIAL NEW MEMEBER INQUIRING ABOUT AN ACCOUNT. THE …
It was horrible that I shared all my personal information. Then td its rejected because of
security questions that I know I answered correctly. So they get information for?????
Locked my account without notice, couldn’t even make deposits or online banking.. Tied up my direct deposit for weeks.. Poor service and customer care means nothing.. Bank elsewhere
This use to be co-op credit union. Since they changed to Zeal they are rude and not for the working person as their slogan says. Very unsatisfied with their service lately.
Giving a huge south out to Slone at the Woodhaven, MI location. She not only gave me a pep talk that was well needed, but she helped me sort out a few things and has got me on the right track to success. Extremely happy with my visit with her yesterday. Thank you Slone.
I hate having to call. Make sure you adjust your patience because you will be on hold for 30 minutes before anyone answers. When they finally answer they will sound annoyed and sleepy. Ask to speak to the manager. The managers are pretty decent. I recieved better customer service when it was Co-op
My bank used to be Rivers Edge and they were great! ZEAL sucks. Most of the staff is unfriendly and some are just plain rude! They do what is convenient for them. Not customer focused. Im sticking w Chief Financial for my loans.
Very poor company. They’re open Tuesday- Friday and they do not help you at all. They told if I wanted to pay I should got to the bank. Then I told the twit I lived in Grand Rapids she still told me to come visit they’re office and they can …
The Atm has been down so many times since their new location, which makes it hard for me as someone who makes cash everyday at work and needs to deposit cash for bills. Going to the bank isn’t always easy for me as I work before they open …
The corporate office lacks customer service skills. I sat and waited for about ten minutes before anyone acknowledged us. The manager walked past me three times, looked at me and carried on. They literally had 5 people in front working, two …
I’ve been with this bank for 15+ years and the calling up to get ahold of anybody is comical. I don’t think I’ve ever waited less than 20 minutes on hold. I’m just to lazy to swap my banking stuff over to another bank and deal with that. …
I must say that I love Zeal credit union! Every time I call in they’re patient and knowledgeable. Yes, sometimes you might have to wait a little longer to get to a representative, however for the service that they provide is outstanding! …
Connie P in the Mortgage Dept has been very helpful. My Husband and I have our Mortgage, 2 saving accounts, a personnel loan that can be used if we want to use it & we had a vehicle loan with Zeal that we paid off too. The customer service …
Having been a customer for 17yrs, I can no longer be. We have had multiple loans through coop and now zeal but lack of customer care have become atrocious. Now after rushing to get to the Livonia location before 5pm to deposit a check, …
Their automated Call/Help Center is a joke. I just spent over an hour, on hold, waiting for a customer service representative. I actually had to laugh out loud when the automated message said “to report a lost or stolen card call us …
This company is consistently underwhelming and has lead to much personal infuriation. They have socioeconomic discriminatory policies (the do not treat all branch locations the same and they have different hold policies depending on …
Recently I stopped in to check on my IRA Retirement account at the Zeal Credit Union on Middlebelt Rd in Livonia. Bart was available and immediately helped me in navigating through some questions that I have regarding Direct deposits from …
I don’t know what is going on over there, but noone answers phones and noone calls you back! Frustrating when you are trying to get business accomplished.
My husband and I have repeatedly tried to get ahold of someone in the call center without any luck. We both work fulltime healthcare jobs and anytime we try to call someone we are on hold for over 1 hour before we have to hang up and return …
ATM is out of order 1/2 the time. If you have a question regarding your account don’t even bother calling. The minimum time you’ll wait on hold is 45 minutes. I’ve actually called as a joke to test it out 3 times. The shortest wait time was …
I’ve been a customer of this credit union for 10 years. Wait time on hold is RIDICULOUS! No exaggeration, literally on hold for like 45 mins easily! I dont understand why they don’t consistently have a call back option (sometimes they do …
I think they’re still using this pandemic not to wait on customers cause you can never reach them on the phone very disappointed but a fantastic, Place to bank when get can in touch with someone be put on hold 2 hours and then you get disconnected !! Is very frustrating
THE WORST BANKING INSTITUTE! I have been a member since 2003 and at one point Zeal was a great bank, exceptional customer service and always going the extra mile. Now- absolutely terrible customer service. Your wait time to call is ALWAYS …
I tried three separate times to bank during my lunch break.
The door had a CLOSED sign on it every day.
I went around to the back business entrance and was told this location has been …
0 Stars for Kathleen and 5 stars for Freya. I don’t know what Kathleen’s issue is but she can never help me with what I need but don’t worry if you ever talk to Freya you’ll get everything you need!
having been a customer for 30 years ..i dont call much but when i do ..i always be prepepared to be on hold for 1hr plus..be prrpared to be transferred to many different people..be prepared to fall asleep on the phone..be prepared to say why do i keep banking with them
Saying horrible customer service would be an understatement. As a member of Zeal Credit union the way that I was treated was unacceptable. From the tone of voice and the dismissal of my concerns not only by a member representative by the …
Find another lender!! Horrible customer service with the home equity loan department. Last year around the holidays I was notified that payments haven’t been made when I know they were as the payment appeared on a later statement. Now they …
Opened a bank account here, since my previous bank I was having issues with them not releasing my payments for almost a week. Now this bank..turns out, someone like me who deals with checks, using the mobile deposit is a joke. Deposit on a …
Office closed ?
Friendly and helpful
Do not come to this location.
Always nice and helpful:)
Worst!! Untrained tellers!
Everyone I know is leaving this bank and so am I.
Whomever anseered the phone had nasty attude. Go home if you are not happy with your job lady.
Location closed…
Safe deposit access only, by appointment.
They never answer thier phones
I’ve been a member over 40 years. Great service and very polite.
Yep, got a couple of accounts there and so far it has definitely been a headache. Thinking of transferring out to chase.
Genessa is professional and helpful
Never open when rhe times online stare they are. Just drove out of my way again for no reason.
IM NOT GOING TO LIE, I THOUGHT MY EXPERIENCE AT FIRST WOULD BE TERRRIBLE DUE TO THE FACT THAT IWHEN I CAM EIN THROUGH THE DOOR NO ONE GREETED ME ESPECIALLY SINCE I WAS CONSIDERED A POTENTIAL NEW MEMEBER INQUIRING ABOUT AN ACCOUNT. THE …
It was horrible that I shared all my personal information. Then td its rejected because of
security questions that I know I answered correctly. So they get information for?????
Locked my account without notice, couldn’t even make deposits or online banking.. Tied up my direct deposit for weeks.. Poor service and customer care means nothing.. Bank elsewhere
This use to be co-op credit union. Since they changed to Zeal they are rude and not for the working person as their slogan says. Very unsatisfied with their service lately.
Will the Livonia-Newburgh branch re-open as a regular bank lobby? If so, when? Have asked many times with no response
Giving a huge south out to Slone at the Woodhaven, MI location. She not only gave me a pep talk that was well needed, but she helped me sort out a few things and has got me on the right track to success. Extremely happy with my visit with her yesterday. Thank you Slone.
Been a customer for decades….Can’t reach anyone…multiple times called waiting over 30 minutes with no answer.
Will be looking to close my accounts.
I hate having to call. Make sure you adjust your patience because you will be on hold for 30 minutes before anyone answers. When they finally answer they will sound annoyed and sleepy. Ask to speak to the manager. The managers are pretty decent. I recieved better customer service when it was Co-op
My bank used to be Rivers Edge and they were great! ZEAL sucks. Most of the staff is unfriendly and some are just plain rude! They do what is convenient for them. Not customer focused. Im sticking w Chief Financial for my loans.
Very poor company. They’re open Tuesday- Friday and they do not help you at all. They told if I wanted to pay I should got to the bank. Then I told the twit I lived in Grand Rapids she still told me to come visit they’re office and they can …
The Atm has been down so many times since their new location, which makes it hard for me as someone who makes cash everyday at work and needs to deposit cash for bills. Going to the bank isn’t always easy for me as I work before they open …
The corporate office lacks customer service skills. I sat and waited for about ten minutes before anyone acknowledged us. The manager walked past me three times, looked at me and carried on. They literally had 5 people in front working, two …
I’ve been with this bank for 15+ years and the calling up to get ahold of anybody is comical. I don’t think I’ve ever waited less than 20 minutes on hold. I’m just to lazy to swap my banking stuff over to another bank and deal with that. …
I must say that I love Zeal credit union! Every time I call in they’re patient and knowledgeable. Yes, sometimes you might have to wait a little longer to get to a representative, however for the service that they provide is outstanding! …
NO ONE WILL PICK UP THE PHONE, I HAVE BEEN TRYING FOE 30 MINUTES. GLAD IT’S NOT MY C/U!!
Connie P in the Mortgage Dept has been very helpful. My Husband and I have our Mortgage, 2 saving accounts, a personnel loan that can be used if we want to use it & we had a vehicle loan with Zeal that we paid off too. The customer service …
I can never get them on the phone but I can chat with them but nothing else
Having been a customer for 17yrs, I can no longer be. We have had multiple loans through coop and now zeal but lack of customer care have become atrocious. Now after rushing to get to the Livonia location before 5pm to deposit a check, …
Their automated Call/Help Center is a joke. I just spent over an hour, on hold, waiting for a customer service representative. I actually had to laugh out loud when the automated message said “to report a lost or stolen card call us …
This company is consistently underwhelming and has lead to much personal infuriation. They have socioeconomic discriminatory policies (the do not treat all branch locations the same and they have different hold policies depending on …
Recently I stopped in to check on my IRA Retirement account at the Zeal Credit Union on Middlebelt Rd in Livonia. Bart was available and immediately helped me in navigating through some questions that I have regarding Direct deposits from …
I don’t know what is going on over there, but noone answers phones and noone calls you back! Frustrating when you are trying to get business accomplished.
My husband and I have repeatedly tried to get ahold of someone in the call center without any luck. We both work fulltime healthcare jobs and anytime we try to call someone we are on hold for over 1 hour before we have to hang up and return …
ATM is out of order 1/2 the time. If you have a question regarding your account don’t even bother calling. The minimum time you’ll wait on hold is 45 minutes. I’ve actually called as a joke to test it out 3 times. The shortest wait time was …
I’ve been a customer of this credit union for 10 years. Wait time on hold is RIDICULOUS! No exaggeration, literally on hold for like 45 mins easily! I dont understand why they don’t consistently have a call back option (sometimes they do …
I think they’re still using this pandemic not to wait on customers cause you can never reach them on the phone very disappointed but a fantastic, Place to bank when get can in touch with someone be put on hold 2 hours and then you get disconnected !! Is very frustrating
THE WORST BANKING INSTITUTE! I have been a member since 2003 and at one point Zeal was a great bank, exceptional customer service and always going the extra mile. Now- absolutely terrible customer service. Your wait time to call is ALWAYS …
I tried three separate times to bank during my lunch break.
The door had a CLOSED sign on it every day.
I went around to the back business entrance and was told this location has been …
0 Stars for Kathleen and 5 stars for Freya. I don’t know what Kathleen’s issue is but she can never help me with what I need but don’t worry if you ever talk to Freya you’ll get everything you need!
having been a customer for 30 years ..i dont call much but when i do ..i always be prepepared to be on hold for 1hr plus..be prrpared to be transferred to many different people..be prepared to fall asleep on the phone..be prepared to say why do i keep banking with them
Saying horrible customer service would be an understatement. As a member of Zeal Credit union the way that I was treated was unacceptable. From the tone of voice and the dismissal of my concerns not only by a member representative by the …
Find another lender!! Horrible customer service with the home equity loan department. Last year around the holidays I was notified that payments haven’t been made when I know they were as the payment appeared on a later statement. Now they …
Opened a bank account here, since my previous bank I was having issues with them not releasing my payments for almost a week. Now this bank..turns out, someone like me who deals with checks, using the mobile deposit is a joke. Deposit on a …