Zeta Broadband is a locally-owned Wireless ISP based in Rancho Murieta, CA specializing in fixed wireless broadband solutions, VoIP digital phone … See more
When I 1st got the internet it was plexicomm. Now that it’s zeta broadband, they still kept it the same. I enjoy their internet service. Better than cable lol
Tech support is great. So much so he (wish I could remember his name) FaceTimed with me to assist in my mesh system purchased, outside of their services. I appreciate their greeting message when there are issues, too.
Absolutely awful for the last week now. Outright LOSING connection any time past 10 pm, can’t contact customer service on the weekends or labor day so we’re stuck with nothing for now. Horrible service, do NOT buy, they don’t give you what you pay for.
Service is very unreliable and unpredictable. Four night in a row now out internet has not worked from roughly 9pm until midnight. It’s unexeptable and we only keep it because it’s the only provider we can have for our area .
Every time you call you it’s always an answering machine. The service is never that great we had a tree in the middle of are way cut it down and still always disconnect. Then they want to charge 85 an hr to come out and fix there equipment. This place loves to rip off there customers.
The service is great if you are in range of their towers. So much better than satellite its hard to really compare. Their customer service is the worst ever. It will likely take a month or longer(sometimes 2 months…)to actually get a hold …
I live a rural part of Eldorado County, and our area does not get DSL or Comcast at all. My only option for internet access is either satellite service ( $$ ) or Zeta Broadband, and Zeta is much more reasonable price wise. I have been …
For a “Line-of-sight” connection its great. Enough bandwidth to play online multiplayer games. It does get choppy in storms but thats to be expected especially in the rural area i now live in. I wont forget the great and expedient customer …
I pay a $100 a month plus the initial installation fees, promised 10-15 Mbps and I’m lucky to get 6. And weekends are worse. Another UFC fight night with friends over …
They put in a tower in my area and I quickly signed up as the other provider in this area doesn’t meet my needs. I have the medium $65 plan (3-6Mbps) and it works great. Watching House of Cards second season streaming from Netflix with no buffering. Wife watching whole series of Breaking Bad. No hesitation. Love it.
UPDATE: So 2 years later and the service and customer support is still amazing! Yes they are closed on nights and weekends and yes they have some outages like any other internet company. However, I will say that the amount of outages I have …
The customer service is awful and still not getting better. It’s only for those with no better option. The reliability of the Internet is worse than satellite, so if you don’t mind paying more for no caps or latency ok then do it, but …
We live in the foothills near Placerville. We had Hughes for several years (incredibly slow internet.) Switching to Zeta was one of the best things we’ve done. Service has only gone down a couple of times, and they were prompt to get it back up and running. Internet speed is very good.
The network is OK. However only package available is the 10mbps package. For a family of 5 this is not enough. When we first moved in they promised the towers would be upgraded by the end of the month. It has now been 6 months and no other packages are available. If they provided more options I would increase my rating.
I have used Zeta Broadband for 20 years. They have always fixed any problem I had. The technical group has even been to my house in order to get the signal right. Good communication & good customer service. Sometimes network is slow or mail is slow to populate with buffering lasting to long.
Great ISP at a great price.
When I 1st got the internet it was plexicomm. Now that it’s zeta broadband, they still kept it the same. I enjoy their internet service. Better than cable lol
Tech support is great. So much so he (wish I could remember his name) FaceTimed with me to assist in my mesh system purchased, outside of their services. I appreciate their greeting message when there are issues, too.
Hreat service today. Thanks
New Ownership and seeing the increased investment, upgrades, and support.
Local broadband provider with rates that beat all the big guys. I have both telephone service and internet.
So sick of slow internet in the evening. Just did a speed test and I’m getting 41.6K!
Great customer service
Absolutely awful for the last week now. Outright LOSING connection any time past 10 pm, can’t contact customer service on the weekends or labor day so we’re stuck with nothing for now. Horrible service, do NOT buy, they don’t give you what you pay for.
Service is very unreliable and unpredictable. Four night in a row now out internet has not worked from roughly 9pm until midnight. It’s unexeptable and we only keep it because it’s the only provider we can have for our area .
Every time you call you it’s always an answering machine. The service is never that great we had a tree in the middle of are way cut it down and still always disconnect. Then they want to charge 85 an hr to come out and fix there equipment. This place loves to rip off there customers.
Internet went down. It was resolved shortly after reporting it.
The service is great if you are in range of their towers. So much better than satellite its hard to really compare. Their customer service is the worst ever. It will likely take a month or longer(sometimes 2 months…)to actually get a hold …
I live a rural part of Eldorado County, and our area does not get DSL or Comcast at all. My only option for internet access is either satellite service ( $$ ) or Zeta Broadband, and Zeta is much more reasonable price wise. I have been …
For a “Line-of-sight” connection its great. Enough bandwidth to play online multiplayer games. It does get choppy in storms but thats to be expected especially in the rural area i now live in. I wont forget the great and expedient customer …
I pay a $100 a month plus the initial installation fees, promised 10-15 Mbps and I’m lucky to get 6. And weekends are worse. Another UFC fight night with friends over …
They put in a tower in my area and I quickly signed up as the other provider in this area doesn’t meet my needs. I have the medium $65 plan (3-6Mbps) and it works great. Watching House of Cards second season streaming from Netflix with no buffering. Wife watching whole series of Breaking Bad. No hesitation. Love it.
Very good service great customer support
UPDATE: So 2 years later and the service and customer support is still amazing! Yes they are closed on nights and weekends and yes they have some outages like any other internet company. However, I will say that the amount of outages I have …
The customer service is awful and still not getting better. It’s only for those with no better option. The reliability of the Internet is worse than satellite, so if you don’t mind paying more for no caps or latency ok then do it, but …
Awesome staff with the willingness and ability to move forward! Thanks again!
We live in the foothills near Placerville. We had Hughes for several years (incredibly slow internet.) Switching to Zeta was one of the best things we’ve done. Service has only gone down a couple of times, and they were prompt to get it back up and running. Internet speed is very good.
The network is OK. However only package available is the 10mbps package. For a family of 5 this is not enough. When we first moved in they promised the towers would be upgraded by the end of the month. It has now been 6 months and no other packages are available. If they provided more options I would increase my rating.
Reliable internet connection, and their customer service is timely and personalized.
I have used Zeta Broadband for 20 years. They have always fixed any problem I had. The technical group has even been to my house in order to get the signal right. Good communication & good customer service. Sometimes network is slow or mail is slow to populate with buffering lasting to long.