(Translated by Google) I am always struggling with the service, I call to report and they do not answer and when they do they say that they are going to come to repair the service and they never come. I am tired of this, I seriously think …
(Translated by Google) The customer service is lousy, I have been without internet for almost a week and I am very angry and frustrated because no one answers the phone and in the email they said they were going to send the technician and …
(Translated by Google) The service is terrible and they charge me the month and I have no service, I call they don’t answer! I leave voicemail and no answer 🙁 …
My experience with Ziploink is not good at all, we had service for maybe 9 months then no service at all, no call back, no email, they stopped pulling from auto pay with no correspondence at all, I still have they’re equipment on the side …
All the bad things people are saying are true!
I decided that I’d rather have NOTHING than Ziplink. Because nothing costs nothing, and Ziplink is pretty close to nothing but costs money.
Ok first of all these people are complete ASS for connection and it takes like 6 minutes to do anything and theres a MASSIVE delay the people that work here suck and they are cheapos and they should go out of buisness and die in a hole.
Absolutely horrible internet. Very rarely can you get someone on the phone, and even more rare, get the speeds you are paying for. At least you get unlimited use of their bad internet.
I had a bad customer experience but it followed by a better one company has taken feedback and has changed their customer service and experience completely
Worst experience ever i been calling and calling and they are too busy and too rude to get back to you, they need specrtrum here in floresville to knock these guys out of business here
We been trying for 4 days now to get service! We been customers since 2010 . We been out internet since 4 days . But there sure take $ 100.00 each month !
Ive tried to get in contact with them for months and all i get is a recording , when i first got them all was great now not so much im getting speeds like if i payed for the lowest rate im kind of disapointed with this service im rethinking my options ….
If I have a problem they never answer the phone. Like ever. I’ve only spoken with them maybe twice and that’s because they called me for something. Poor customer service all around.
Literally the worst internet I’ve ever used in my life. If you don’t have any other options, go buy a hotspot from your mobile phone provider and you will have 10x better internet then what ZipLink provides.
Horrible service. Almost weekly interment network interruptions. Often starting on Friday after work when no tier II tech is on call and they won’t call in.
Ziplink Service….WAS great 2-3yrs ago.
NOW, it’s a constant pain having to reconnect & then trying again & again. The evenings are so much worse staying connected and so trying to watch Hulu or Netfix is nearly impossible!!
Terrific service technician,.(louis)knowledgeable,friendly,quick at repairs.He was able to find part and replace,he went above and beyond to find part.customer service who handled tickets prompt and friendly.Thanks a bunch guys.
This is the worst internet provider in history. Been fighting for a year, they come out and “upgrade” us and now it won’t work at all. At first it’s an issue with the tower now they will come out and downgrade us next week and put it on a slow tower. I’m waiting for gvec to drop fiber or wireless so I can cancel this
I remember using dial-up internet in 1995. I think it was probably faster and more reliable than Ziplink. Can’t wait to cancel my service. They’re literally the worst.
So where do I start! I have called over 6 times now to open up service with them and they can’t call back!!!! According to there notes they left a voicemail, once BS!!!!!! …
Worst service ever- internet hasn’t worked in months and can’t get anyone to come out and fix it. They are charging me for 7mb/s down and 1mb/s up but only receiving 708kb/s down and 171kb/s up. Not even getting 1/3 of that I am paying for and they will not fix it. Worst company EVER!!!
Have had Ziplink for some time think it might be close to 2 years have called customer service & they were always helpful have never had a problem with service if there is system maintenance I get an email ahead of time. Can’t believe some the reviews left I myself have never been treated rudely.
I am sick and tired of not having internet. Today, like 3 other times this week alone, our download speed was 0.37 mbps. I can barely log in to check email anymore. If you can find ANY other ISP, do so.
What I was told and what I have is 2 different things. Literally never use my internet but when i do its constant lag. I call they say theres nothing wrong??? Really. Well this over 1k ping says otherwise. Then to have tech come out if …
I have nothing but good experience with ziplink, I didn’t expect to get such good speeds for living outside the city. I have no problems streaming Netflix or hulu. Would highly recommend their service to anyone.
They aren’t able to provide the speed tiers , I think they oversold the pipes. I am unable to reach them when they have an outage. Phone system hangs up without connecting. Wish they took better care of customers.
Terrible, and very very rude customer service people. No help whatsoever. The connection is always going down at all times of the day and night, each and every time we call we are told “it’s being handled” or “we’ll have it fixed by…..” …
okay, lets start with the speeds i pay for. 9Mb/s down 1Mb/s up, now the actual speeds! 2.1Mb/s Down and 1.5Mb/s up. and the ping is 100, DO NOT get this wifi if you have another option. i have had my case escalated 2 times and never got a phone call. ziplink if you are reading this please stop lying to your customers.
It was the best service, because it was the only service. THANK GOD Frontier finally hooked up our neighborhood. No more outages. No more random snail speeds. No more awful weekend speeds.
Why can’t we give them a 0! A one star is still giving them to much credit. Santana is a worthless sales rep and Claudia “manager” is the laughing stock of the company. I have tried over 20 times to give them my business…Give Them My …
No internet for a week, they keep saying they will have a tech out the next day but no call and no show. Seriously need to look into a class action lawsuit for theift, since you pay and they don’t deliver.
I live in an rv park with ziplink. To me it’s unbelievable with a commercial contract that the service would be almost non existent. I have been here a year, because I love the park, but it seems I’m going to have to move, because …
I have never had a bad experience with customer support. They always are super helpful and they call you back if you dont answer. The wait for them to come out takes more than a week. That would be my only complaint. I always have good internet service and hardly ever have slow internet.
The service wasn’t the best and they do not offer partial refunds for the days you did not use after you cancel your service. I have called the three times to have them pick up the equipment and every time I get a different date.
Horrible internet and even worse customer service. I have been trying to schedule them to come out to my house for TWO WHOLE WEEKS. I have called 5 times and each time I am told “we will put in a ticket and someone will call you back in …
Trash customer service. Literally no one EVER returns calls and you only get a recording when you call. Try it. Call customer service and support for Ziplink first.
They never answer the phone and when I submitted tickets on their website they would be deleted without any response at all. Now I can’t even go to their customer portal without getting a warning about it not being safe to proceed as if it’s a malicious website.
What can i say that isn’t already said with the negative reviews.. This past week has been ridiculous, I can’t even barely stream tv shows now. Online gaming has gotten impossible, most of the time it was 200ms ping which sucks anyways, the …
Absolutely the worst. There is a reason they do not have any social media because all the post were negative. One employee was the worst, she called me at 10:00 pm threatening to terminate our service because I posted our speeds on their …
Yes… there service has become Crap… Tier 2 NEVER calls back Owner supposedly tells employees to try to get customers to downgrade to help with network congestion… Really who does that? Prices of these LTE prices are ridiculous …
The worst. You don’t get the speed you paid for. Service goes out daily and for hours on end. The customer service is never any help. The technicians never show up when they are suppose to. I’ve been a customer since 2008 and my experience seems to progressively get worse each year.
I’ve been with ziplink since January of 2016 and they have been awesome to me. There have been 2 significant storms that our satellite took beatings on, and both times ziplink contacted me in order to get them repaired. I greatly …
We’ve had for over a month and I love it. Been at 7mbps upload all the time. My ping is at 16 which is great for online gaming and I wanna say my upload is at 1mpbs..which is what I’m paying for. Never had to call a CSR so I can’t tell u how helpful they are. But yah very satisfied with it.
Not good at all. It is really slow and can barely keep up with my Xbox and I lag every where. Can’t play one online game without lagging. Would not recommend getting and who TF has hours 9am to 5 like why?
This is the worst service I have ever seen, infact our phone hot spot works better! The service is so bad that you can’t watch a movie without buffering 90% of the time, so you can forget trying to watch a movie and surfing the internet …
I’ve been without internet for the 5th day in a row! It went out on Monday at 3:30. And we called that day. Tier 2 was supposed to call in 24-48 hours and we still haven’t heard anything! I am working on my Masters Degree and need the problem fixed!!! What the hell is wrong with this company?!?!?!
People are getting on here and complaining about the service, which is understandable. It cuts out during heavy rains and speed is poor compared to what’s offered in San antonio, but it’s expected! We are able to stream netflix, and many …
I’ve always had a great experience with them! I’ve been a customer for 2 years and they’ve always called me back and fixed any problems I’ve had. Not sure why everyone else is having so many issues, I do live right near the tower so maybe that helps.
I have set up an account for my son THREE WEEKS ago. I was told a rep would call me within 24-48 hours to schedule installation. No one called. Since then I’ve been calling, emailing and leaving voice mails for THREE weeks to setup …
Some of the worst customer service of any company I’ve ever dealt with. Not just Internet. Clueless phone center agents and “Tier 2” specialist that never ever call customers. The service is not good, especially for the price. It’s just …
This is quite possibly the worst internet provider ever. We had Stalera (which went out of business a while back) they were bad but being that we paid over $600 to have Ziplink installed ziplink is actually worse. We pay for the premium …
I have been trying to get someone on the phone with this company for over 6 weeks, calling almost every day. After calling the exact same phone number, I either get a busy signal for over 30 minutes then a hang up, a voice mail box which …
When it works, it usually works well. But I am so sick and tired of the internet going out every time it rains. I would think by now you would have the necessary parts and technicians to quickly fix towers when they go down, but no. It …
If you are looking for someone with great customer service this is not it. Internet works great and rarely have any issues. However if you do have an issue good luck getting ahold of anyone. Great internet but terrible customer service.
INTERNET SPEEDS AND SERVICE ARE TRASH. Always a below a 3rd of speeds promised or no connection at all. Nice and helpful is great but that doesn’t fix the problem. Just because we “live in the country” Doesn’t mean we don’t deserve current …
Worst experience. We had WiFi trouble so we called customer service first they told my husband that HE needed to fix the problem. I called and told them about our problem and they apologize and say they will send someone out. I call 2 weeks …
I only have one question that I would like to see this ISP answer, and that is why do you subscribe so many customers and put them on so few AP’s that it slows down the network? Customers who are to be getting 20-25 Mbps are only pulling maybe 2 when they are lucky? When do you plan on upgrading or adding more to the network?
When the service is working, it’s great if going by rural speed standards. The problem is their service can’t seem to go an entire day without cutting out and the down times last anywhere from minutes to hours. Unfortunately many ,including …
Worst internet and customer service. The number of outages I’ve experienced just in the last year and the total lack of concern regarding customer service is enraging. It’s unfortunate that we have to deal with such a monopoly in this area, …
Worst customer service I have delt with and the internet is always slow. You will not get what you pay for with this company. They always have a excuse and always seem to have some sort of outage. My dish for the internet went out and it …
Absolutely Horrible waiste of money ! Loose service at least 3 days a month never get your paid speed you are paying for . Horrible tech support no call backs . We had them over a year n just garbage. Just canceled do your self a favor find another company!
Hello Everyone! I waited 3 months after the company restored service before leaving a review. Now first I want to point out that I realize that for some people its been a real tough situation, this company has over gone an overhaul with …
After having this service for a little over a year and paying a pretty big install fee the hurricane Harvey bent the pole in half. We did not have internet and called for two weeks to get to talked to some one. Finally almost a month …
Been a ziplink costumer since day 1 and have always had the highest/fastest speeds they offer. It’s a mix of good and bad. There costumer service is good and will send someone as soon as they can to fix an issue or help you over the phone …
I had ziplink for 18 months. When I first signed up for ziplink they said it was a 200$ deposit and 20$ a month. Being that I lived in the country that seemed like a good deal. The customer service sucks! They never pick up and they never …
This is horrible internet. We had storms come through and tear stuff up, totally understandable to not have internet. I, however, didn’t get service back for 3 weeks. Did they discount my bill like asked? NO. We asked for 4 months in a …
Spotty service at best. Always had to reboot it to use it. And it would randomly stop working. Then I cancelled the service paid out my remaining balance and was told the installer would pick up the router. So I was not given a shipping …
Have had ziplink for 8 years at our home and 4 years at our business.
Have always had excellent service from James and the crew. If we went down at the store they always answered the phone and had us back up in minutes if possible, always have had excellent communication and service. 5 star company for sure.
Oh how I hate this company. My internet goes out EVERYDAY! I call customer service and go through the usual trouble shoot procedures. Then I’m told my case will be elevated to the tier two technician and they will call me soon. I have yet …
Not even a customer yet. Been trying to contact someone about getting their service for about a week. No reply, no call back. Nothing. Was looking for a change from Spectrum but damn at least Spectrum does it what it can to sink new customers in their grasp.
Their services isn’t worth it. Their system is down as much as it is up, so we are paying more than what we should with no credits being applied to the account. I’ve noticed over the past year there system has become more and more …
They are always down . Honestly worst internet especially for the price… my phone got spot is better…but unfortunately only one who services out here so fml
We had several companies come out to our place, take one look and say they couldn’t install. Called Ziplink one day and they had a technician come out the very next day. James was awesome, he had to improvise, but had us up and running …
I have been out of service for 4 days. No one ever answers the phone. I leave voicemail no one returns calls. This is nothing new. I’ve been with them for a few years (no better choices) and the service is horrible. You never get a credit for out of service days. The only thing they know how to do is collect money.
Poor service and poor customer service! Had an installation scheduled for morning only to find that the appointment was scheduled for the afternoon and only in the notes did it say morning! Why wouldn’t you inform your customer?! And why …
Their service is horrible. Many emails and calls with very little response. The one time they emailed back was to state the issue was with the new router we purchased hoping to fix ongoing solutions. They refuse to send out a tech. They do …
I very rarely post any reviews online however my personal experience regarding the customer support has been so poor and frustrating that I feel this is warranted. Cons: speed is substantially lower than the paid service, inconsistent …
The service is absolutely terrible. I lose internet connection multiple times a day, no matter the time of day. Their suggestion is to reboot every time it’s lost to get it back. Not really convenient especially when trying to watch a …
Charged me when I was told I wasn’t going to be charged by Santa for last Month, went all of last month with no service we work from home so when we have no service we get behind on work so we have tried to contact ziplink but no answer …
This company started out so good. They had good internet speeds and were reliable. That is just not the case anymore. Over the last several months we have been experiencing almost constant service slowdowns and full-on outages. Calls to …
03.05.21 after a week of no service someone actually answered the phone and I was scheduled for service. After a few moments they had my service running again. …
I live in the outskirts of San Antonio and my internet options are limited. After dealing with bad service and recurrent outages for a year I decided to try Ziplink. I am very pleased with the service, it is much faster than my last and less than half the cost of the other company!
Service goes out multiple days every month, like clock work. No internet all day yesterday- have tried calling 20 times today. No answer. Have been waiting for a service tech that was supposedly scheduled to come check my connection in August…..It is October. $160 a month for trash service. you are better off buying a hotspot.
I’ve been with out internet service for over a week due to the storms the morning of Saturday May 29, 2021 when lightning took out the power going to the zip-link antenna. We call that afternoon, had it trouble shot to determine that our …
The internet service is good when it’s actually working. Customer service is horrible I can never get threw the phone lines they don’t answer and don’t respond to leaving a voicemail but they sure do take out their payment from my account every month!!!
Started Ok then totally collapsed no help told them to just throw cable in my yard that I would fix it myself guess what they threw the cable and I installed it myself still waiting for call back
I’m surprised there’s as many negative reviews as there are. We’ve had internet with them (off 123) for about 4months and so far only one issue right after install to which they came out within 24hrs to correct. Service was intermittent …
I have been without service now the entire week and work from home.. still no answer on Monday and will probably lose my job due to not having internet…
Need another provider here in Floresville..
😠😤😡🤬👎
Cancel service 3 months ago and they’re still pulling money out of my account plus allowed them to come get their equipment now I get up email that I’m in …
No one will call me back about my slow internet connection I have put in several support tickets and called several times no one answers the phone or calls me back. My service was out for 3 weeks and I have not been compensated. The price of my service went up and the connection and customer service went DOWN.
I believe the only way they stay in business is because it’s the only provider in the area so they take advantage of their customers. Don’t even mind calling them they will not answer I think you’re best emailing them but even at that it …
I can never get a hold of ziplink to make a payment I been calling them and they never respond to my text or call it is very unprofessional and not good for business ..
I was able to get through to the company today, they informed me that the service issues where due to new equipment and upgrades. They are coming out on Friday to upgrade our antenna. Also I learned that the reason that I wasn’t able to get …
Once upon a time we had great service but not any more. It is terrible. They come out and say they fix the problem, they say it is the tower, they say its our equipment ( we have replaced our equipment several times ) so another weekend …
Poor connection, poor service, when you do get a hold of someone “jack” nice guy, and “Anita” nice lady, but no help, having trouble even ending services 🙄
Been 2 months with no service or return response …
Trash! We only have them because they are the only ones who offer internet services where we live. Left several voicemails in hopes that someone would reach out and it has been over 3 weeks. Definitely would not recommend
Trying to get my cable repaired after a contractor’s employedd my cable 7 days ago called several times. No service order has been issued yet . Not even a Courtesy call to let me know hey we’re not going to fix your cable find another …
Payed our bill a week ago 120$ no internet connected no customer service response for 5 days no anything. If there was less than 1 star ziplink would get it.
Internet goes out for days on end. No customer service. Phone number only leads to a voicemail which no one answers.
Horrible service horrible service horrible service do not use them.
Started out with the 25/10 up/down speed and we are lucky to have 16/8. Internet goes out all the time, with no compensation. And now they are raising prices again. Started out in January 2021 at $59.99 for the 25/10. It increased in …
This company is a joke. Our internet was out for over a month. The only way we could get anybody to even acknowledge us was to cancel our service so they would come “recover” their equipment. Multiple tickets and calls went unanswered for weeks. Stay away from these crooks.
This companies representative here in Floresville area (Luis) is one of a kind. And not in the good sense. Over a month and still not connected. Had an 8am appointment for tomorrow which he confirmed. Then 12 hours before appointment he …
We have been trying to reach them for over 3 weeks. Internet service goes and come. No one answer their customer service phone and much less calls back. Left voice-mail messages, sent email to no avail. This is ridiculous. Still waiting to …
This is a terrible internet provider. Totally unreliable, frequently disconnected and of course no answer from their costumer service. Leaving voice mail, sending text and email had no response. It was reasonably good until a few months ago …
I’m at my wits end with this company, I honestly don’t understand how they can still be in business. Worst customer service by far and I don’t even really want to get started on the quality of service. Very spotty hasn’t worked in the …
We’ve been a ziplink customer for a year. Worst internet service very slow speeds and constantly drops offline. You know it’s bad when you wish it was as good as DSL. Their customer service is even worse. You call their customer support and …
(Translated by Google) I am always struggling with the service, I call to report and they do not answer and when they do they say that they are going to come to repair the service and they never come. I am tired of this, I seriously think …
(Translated by Google) The customer service is lousy, I have been without internet for almost a week and I am very angry and frustrated because no one answers the phone and in the email they said they were going to send the technician and …
(Translated by Google) The service is terrible and they charge me the month and I have no service, I call they don’t answer! I leave voicemail and no answer 🙁 …
My experience with Ziploink is not good at all, we had service for maybe 9 months then no service at all, no call back, no email, they stopped pulling from auto pay with no correspondence at all, I still have they’re equipment on the side …
no response
The worst.
Not a great company.
Sucks if u live in floresville
Yall should go out of buisness as well 🙂 Hoe
Bad signal
Bad isp lol
This is the worst company ever! Dont waste your money
Horrible service! I can never get in touch with anyone on the phone for anything!
bad isp all around
it gots out way too much and u never get what u payed for
Horrible service and awful customer support. im only giving one star because i have too
Bad customer service, constant outages and they make promises to have a tech out who never shows up.
The worst WiFi in the area, it’s never stable and the only reason anybody has it would be it’s their only option
Outrages installation fees apply. Mine cost me 499.00 smh!!
Took a little to long to make service calls when their equipment went down
Beyond awful. They started out well but kept adding subscribers without updating infrastructure. They should pay me for the service they provide.
Worst company ever!!! You don’t get what you pay!!! If you have other options look elsewhere. Tier 2 people never return calls
I’m writing this using the hotspot on my cell. Service has been up and down for the last 4 days. Mostly down.
It’s harder to cancel than it is to get a good signal.. and the signal is horrible!
Some of the best service you can get for a backwoods Internet Service Provider, Little on the expensive side if you want cable like speeds.
Every single day the internet goes out. I plan on filing a complaint with the FCC on failing to meet standards.
Just had them installed the highest package available and I’m getting only 5 down when I’m paying for 30 Get your S*** together.
All the bad things people are saying are true!
I decided that I’d rather have NOTHING than Ziplink. Because nothing costs nothing, and Ziplink is pretty close to nothing but costs money.
Service is great no outages no slow speeds perfect for the area i live in
Ok first of all these people are complete ASS for connection and it takes like 6 minutes to do anything and theres a MASSIVE delay the people that work here suck and they are cheapos and they should go out of buisness and die in a hole.
Absolutely horrible internet. Very rarely can you get someone on the phone, and even more rare, get the speeds you are paying for. At least you get unlimited use of their bad internet.
I have 2 accounts. One for my home 4 kids online and one for my shop. Works great!!
There service is unbelievably bad I had emailed them 4 days ago with no response and had called just to hear elevator music terrible.
I had a bad customer experience but it followed by a better one company has taken feedback and has changed their customer service and experience completely
this is the worst service ever!! would not recommend this company to anyone
Worst experience ever i been calling and calling and they are too busy and too rude to get back to you, they need specrtrum here in floresville to knock these guys out of business here
If I could give a zero star, I would. Too bad we are forced to put up with beyond subpar service and unreliable internet speed.
Been waiting for 3 weeks for someone to come fix the wifi . They honestly suck
We been trying for 4 days now to get service! We been customers since 2010 . We been out internet since 4 days . But there sure take $ 100.00 each month !
Ive tried to get in contact with them for months and all i get is a recording , when i first got them all was great now not so much im getting speeds like if i payed for the lowest rate im kind of disapointed with this service im rethinking my options ….
If I have a problem they never answer the phone. Like ever. I’ve only spoken with them maybe twice and that’s because they called me for something. Poor customer service all around.
Literally the worst internet I’ve ever used in my life. If you don’t have any other options, go buy a hotspot from your mobile phone provider and you will have 10x better internet then what ZipLink provides.
Bruh they’re so bad, I’ve never called someone more in my life and received zero response, they don’t even have a building you can go to.
Horrible service. Almost weekly interment network interruptions. Often starting on Friday after work when no tier II tech is on call and they won’t call in.
Ziplink Service….WAS great 2-3yrs ago.
NOW, it’s a constant pain having to reconnect & then trying again & again. The evenings are so much worse staying connected and so trying to watch Hulu or Netfix is nearly impossible!!
Terrific service technician,.(louis)knowledgeable,friendly,quick at repairs.He was able to find part and replace,he went above and beyond to find part.customer service who handled tickets prompt and friendly.Thanks a bunch guys.
This is the worst internet provider in history. Been fighting for a year, they come out and “upgrade” us and now it won’t work at all. At first it’s an issue with the tower now they will come out and downgrade us next week and put it on a slow tower. I’m waiting for gvec to drop fiber or wireless so I can cancel this
I remember using dial-up internet in 1995. I think it was probably faster and more reliable than Ziplink. Can’t wait to cancel my service. They’re literally the worst.
Horrible service, hardly ever works and when we do have service it’s OK at best. Really wish we other companies would service out here.
So where do I start! I have called over 6 times now to open up service with them and they can’t call back!!!! According to there notes they left a voicemail, once BS!!!!!! …
Worst service ever- internet hasn’t worked in months and can’t get anyone to come out and fix it. They are charging me for 7mb/s down and 1mb/s up but only receiving 708kb/s down and 171kb/s up. Not even getting 1/3 of that I am paying for and they will not fix it. Worst company EVER!!!
Have had Ziplink for some time think it might be close to 2 years have called customer service & they were always helpful have never had a problem with service if there is system maintenance I get an email ahead of time. Can’t believe some the reviews left I myself have never been treated rudely.
I am sick and tired of not having internet. Today, like 3 other times this week alone, our download speed was 0.37 mbps. I can barely log in to check email anymore. If you can find ANY other ISP, do so.
What I was told and what I have is 2 different things. Literally never use my internet but when i do its constant lag. I call they say theres nothing wrong??? Really. Well this over 1k ping says otherwise. Then to have tech come out if …
I have nothing but good experience with ziplink, I didn’t expect to get such good speeds for living outside the city. I have no problems streaming Netflix or hulu. Would highly recommend their service to anyone.
They aren’t able to provide the speed tiers , I think they oversold the pipes. I am unable to reach them when they have an outage. Phone system hangs up without connecting. Wish they took better care of customers.
Terrible, and very very rude customer service people. No help whatsoever. The connection is always going down at all times of the day and night, each and every time we call we are told “it’s being handled” or “we’ll have it fixed by…..” …
okay, lets start with the speeds i pay for. 9Mb/s down 1Mb/s up, now the actual speeds! 2.1Mb/s Down and 1.5Mb/s up. and the ping is 100, DO NOT get this wifi if you have another option. i have had my case escalated 2 times and never got a phone call. ziplink if you are reading this please stop lying to your customers.
It was the best service, because it was the only service. THANK GOD Frontier finally hooked up our neighborhood. No more outages. No more random snail speeds. No more awful weekend speeds.
Why can’t we give them a 0! A one star is still giving them to much credit. Santana is a worthless sales rep and Claudia “manager” is the laughing stock of the company. I have tried over 20 times to give them my business…Give Them My …
Visit their website, the lack of functionality and customer support reflects on how poor of an internet provider this is.
No internet for a week, they keep saying they will have a tech out the next day but no call and no show. Seriously need to look into a class action lawsuit for theift, since you pay and they don’t deliver.
I live in an rv park with ziplink. To me it’s unbelievable with a commercial contract that the service would be almost non existent. I have been here a year, because I love the park, but it seems I’m going to have to move, because …
I have never had a bad experience with customer support. They always are super helpful and they call you back if you dont answer. The wait for them to come out takes more than a week. That would be my only complaint. I always have good internet service and hardly ever have slow internet.
The service wasn’t the best and they do not offer partial refunds for the days you did not use after you cancel your service. I have called the three times to have them pick up the equipment and every time I get a different date.
Horrible internet and even worse customer service. I have been trying to schedule them to come out to my house for TWO WHOLE WEEKS. I have called 5 times and each time I am told “we will put in a ticket and someone will call you back in …
Trash customer service. Literally no one EVER returns calls and you only get a recording when you call. Try it. Call customer service and support for Ziplink first.
They never answer the phone and when I submitted tickets on their website they would be deleted without any response at all. Now I can’t even go to their customer portal without getting a warning about it not being safe to proceed as if it’s a malicious website.
What can i say that isn’t already said with the negative reviews.. This past week has been ridiculous, I can’t even barely stream tv shows now. Online gaming has gotten impossible, most of the time it was 200ms ping which sucks anyways, the …
Absolutely the worst. There is a reason they do not have any social media because all the post were negative. One employee was the worst, she called me at 10:00 pm threatening to terminate our service because I posted our speeds on their …
Yes… there service has become Crap… Tier 2 NEVER calls back Owner supposedly tells employees to try to get customers to downgrade to help with network congestion… Really who does that? Prices of these LTE prices are ridiculous …
Closes work tickets without notice/informing customer, and issue still exists
3 months later after original posting: …
The worst. You don’t get the speed you paid for. Service goes out daily and for hours on end. The customer service is never any help. The technicians never show up when they are suppose to. I’ve been a customer since 2008 and my experience seems to progressively get worse each year.
I’ve been with ziplink since January of 2016 and they have been awesome to me. There have been 2 significant storms that our satellite took beatings on, and both times ziplink contacted me in order to get them repaired. I greatly …
We’ve had for over a month and I love it. Been at 7mbps upload all the time. My ping is at 16 which is great for online gaming and I wanna say my upload is at 1mpbs..which is what I’m paying for. Never had to call a CSR so I can’t tell u how helpful they are. But yah very satisfied with it.
Not good at all. It is really slow and can barely keep up with my Xbox and I lag every where. Can’t play one online game without lagging. Would not recommend getting and who TF has hours 9am to 5 like why?
Bad wifi
This is the worst service I have ever seen, infact our phone hot spot works better! The service is so bad that you can’t watch a movie without buffering 90% of the time, so you can forget trying to watch a movie and surfing the internet …
I’ve been without internet for the 5th day in a row! It went out on Monday at 3:30. And we called that day. Tier 2 was supposed to call in 24-48 hours and we still haven’t heard anything! I am working on my Masters Degree and need the problem fixed!!! What the hell is wrong with this company?!?!?!
People are getting on here and complaining about the service, which is understandable. It cuts out during heavy rains and speed is poor compared to what’s offered in San antonio, but it’s expected! We are able to stream netflix, and many …
I’ve always had a great experience with them! I’ve been a customer for 2 years and they’ve always called me back and fixed any problems I’ve had. Not sure why everyone else is having so many issues, I do live right near the tower so maybe that helps.
I have set up an account for my son THREE WEEKS ago. I was told a rep would call me within 24-48 hours to schedule installation. No one called. Since then I’ve been calling, emailing and leaving voice mails for THREE weeks to setup …
Some of the worst customer service of any company I’ve ever dealt with. Not just Internet. Clueless phone center agents and “Tier 2” specialist that never ever call customers. The service is not good, especially for the price. It’s just …
This is quite possibly the worst internet provider ever. We had Stalera (which went out of business a while back) they were bad but being that we paid over $600 to have Ziplink installed ziplink is actually worse. We pay for the premium …
I have been trying to get someone on the phone with this company for over 6 weeks, calling almost every day. After calling the exact same phone number, I either get a busy signal for over 30 minutes then a hang up, a voice mail box which …
When it works, it usually works well. But I am so sick and tired of the internet going out every time it rains. I would think by now you would have the necessary parts and technicians to quickly fix towers when they go down, but no. It …
If you are looking for someone with great customer service this is not it. Internet works great and rarely have any issues. However if you do have an issue good luck getting ahold of anyone. Great internet but terrible customer service.
INTERNET SPEEDS AND SERVICE ARE TRASH. Always a below a 3rd of speeds promised or no connection at all. Nice and helpful is great but that doesn’t fix the problem. Just because we “live in the country” Doesn’t mean we don’t deserve current …
Worst experience. We had WiFi trouble so we called customer service first they told my husband that HE needed to fix the problem. I called and told them about our problem and they apologize and say they will send someone out. I call 2 weeks …
Terrible customer service. Can’t reach anyone.
I only have one question that I would like to see this ISP answer, and that is why do you subscribe so many customers and put them on so few AP’s that it slows down the network? Customers who are to be getting 20-25 Mbps are only pulling maybe 2 when they are lucky? When do you plan on upgrading or adding more to the network?
When the service is working, it’s great if going by rural speed standards. The problem is their service can’t seem to go an entire day without cutting out and the down times last anywhere from minutes to hours. Unfortunately many ,including …
Update 11/14/2018
After ZipLink could not resolve latency issues, I left them for Frontier whose …
Worst internet and customer service. The number of outages I’ve experienced just in the last year and the total lack of concern regarding customer service is enraging. It’s unfortunate that we have to deal with such a monopoly in this area, …
Worst customer service I have delt with and the internet is always slow. You will not get what you pay for with this company. They always have a excuse and always seem to have some sort of outage. My dish for the internet went out and it …
Absolutely Horrible waiste of money ! Loose service at least 3 days a month never get your paid speed you are paying for . Horrible tech support no call backs . We had them over a year n just garbage. Just canceled do your self a favor find another company!
Hello Everyone! I waited 3 months after the company restored service before leaving a review. Now first I want to point out that I realize that for some people its been a real tough situation, this company has over gone an overhaul with …
After having this service for a little over a year and paying a pretty big install fee the hurricane Harvey bent the pole in half. We did not have internet and called for two weeks to get to talked to some one. Finally almost a month …
Been a ziplink costumer since day 1 and have always had the highest/fastest speeds they offer. It’s a mix of good and bad. There costumer service is good and will send someone as soon as they can to fix an issue or help you over the phone …
I had ziplink for 18 months. When I first signed up for ziplink they said it was a 200$ deposit and 20$ a month. Being that I lived in the country that seemed like a good deal. The customer service sucks! They never pick up and they never …
This is horrible internet. We had storms come through and tear stuff up, totally understandable to not have internet. I, however, didn’t get service back for 3 weeks. Did they discount my bill like asked? NO. We asked for 4 months in a …
Spotty service at best. Always had to reboot it to use it. And it would randomly stop working. Then I cancelled the service paid out my remaining balance and was told the installer would pick up the router. So I was not given a shipping …
Have had ziplink for 8 years at our home and 4 years at our business.
Have always had excellent service from James and the crew. If we went down at the store they always answered the phone and had us back up in minutes if possible, always have had excellent communication and service. 5 star company for sure.
Oh how I hate this company. My internet goes out EVERYDAY! I call customer service and go through the usual trouble shoot procedures. Then I’m told my case will be elevated to the tier two technician and they will call me soon. I have yet …
Not even a customer yet. Been trying to contact someone about getting their service for about a week. No reply, no call back. Nothing. Was looking for a change from Spectrum but damn at least Spectrum does it what it can to sink new customers in their grasp.
Their services isn’t worth it. Their system is down as much as it is up, so we are paying more than what we should with no credits being applied to the account. I’ve noticed over the past year there system has become more and more …
They are always down . Honestly worst internet especially for the price… my phone got spot is better…but unfortunately only one who services out here so fml
We had several companies come out to our place, take one look and say they couldn’t install. Called Ziplink one day and they had a technician come out the very next day. James was awesome, he had to improvise, but had us up and running …
I have been out of service for 4 days. No one ever answers the phone. I leave voicemail no one returns calls. This is nothing new. I’ve been with them for a few years (no better choices) and the service is horrible. You never get a credit for out of service days. The only thing they know how to do is collect money.
Poor service and poor customer service! Had an installation scheduled for morning only to find that the appointment was scheduled for the afternoon and only in the notes did it say morning! Why wouldn’t you inform your customer?! And why …
Their service is horrible. Many emails and calls with very little response. The one time they emailed back was to state the issue was with the new router we purchased hoping to fix ongoing solutions. They refuse to send out a tech. They do …
I very rarely post any reviews online however my personal experience regarding the customer support has been so poor and frustrating that I feel this is warranted. Cons: speed is substantially lower than the paid service, inconsistent …
The service is absolutely terrible. I lose internet connection multiple times a day, no matter the time of day. Their suggestion is to reboot every time it’s lost to get it back. Not really convenient especially when trying to watch a …
Charged me when I was told I wasn’t going to be charged by Santa for last Month, went all of last month with no service we work from home so when we have no service we get behind on work so we have tried to contact ziplink but no answer …
This company started out so good. They had good internet speeds and were reliable. That is just not the case anymore. Over the last several months we have been experiencing almost constant service slowdowns and full-on outages. Calls to …
Ongoing Review.
Service was on spot when I first signed up. Now every night I can’t depend on …
03.05.21 after a week of no service someone actually answered the phone and I was scheduled for service. After a few moments they had my service running again. …
I live in the outskirts of San Antonio and my internet options are limited. After dealing with bad service and recurrent outages for a year I decided to try Ziplink. I am very pleased with the service, it is much faster than my last and less than half the cost of the other company!
Service goes out multiple days every month, like clock work. No internet all day yesterday- have tried calling 20 times today. No answer. Have been waiting for a service tech that was supposedly scheduled to come check my connection in August…..It is October. $160 a month for trash service. you are better off buying a hotspot.
I’ve been with out internet service for over a week due to the storms the morning of Saturday May 29, 2021 when lightning took out the power going to the zip-link antenna. We call that afternoon, had it trouble shot to determine that our …
The internet service is good when it’s actually working. Customer service is horrible I can never get threw the phone lines they don’t answer and don’t respond to leaving a voicemail but they sure do take out their payment from my account every month!!!
Started Ok then totally collapsed no help told them to just throw cable in my yard that I would fix it myself guess what they threw the cable and I installed it myself still waiting for call back
Internet messed up again today. No one answers phone or emails. Getting aggravating.
I’m surprised there’s as many negative reviews as there are. We’ve had internet with them (off 123) for about 4months and so far only one issue right after install to which they came out within 24hrs to correct. Service was intermittent …
I have been without service now the entire week and work from home.. still no answer on Monday and will probably lose my job due to not having internet…
Need another provider here in Floresville..
😠😤😡🤬👎
Cancel service 3 months ago and they’re still pulling money out of my account plus allowed them to come get their equipment now I get up email that I’m in …
Short review:
If you can find any other service provider, I recommend that you do so. …
No one will call me back about my slow internet connection I have put in several support tickets and called several times no one answers the phone or calls me back. My service was out for 3 weeks and I have not been compensated. The price of my service went up and the connection and customer service went DOWN.
Just canceled my service . My advice to all when Starlink is available for you .. Get it. Glad I’m off waiting list
Decent when/if it works. But constantly going down. But it is never their fault….
I believe the only way they stay in business is because it’s the only provider in the area so they take advantage of their customers. Don’t even mind calling them they will not answer I think you’re best emailing them but even at that it …
I can never get a hold of ziplink to make a payment I been calling them and they never respond to my text or call it is very unprofessional and not good for business ..
I was able to get through to the company today, they informed me that the service issues where due to new equipment and upgrades. They are coming out on Friday to upgrade our antenna. Also I learned that the reason that I wasn’t able to get …
Once upon a time we had great service but not any more. It is terrible. They come out and say they fix the problem, they say it is the tower, they say its our equipment ( we have replaced our equipment several times ) so another weekend …
Poor connection, poor service, when you do get a hold of someone “jack” nice guy, and “Anita” nice lady, but no help, having trouble even ending services 🙄
Been 2 months with no service or return response …
Trash! We only have them because they are the only ones who offer internet services where we live. Left several voicemails in hopes that someone would reach out and it has been over 3 weeks. Definitely would not recommend
Trying to get my cable repaired after a contractor’s employedd my cable 7 days ago called several times. No service order has been issued yet . Not even a Courtesy call to let me know hey we’re not going to fix your cable find another …
Having problems for a long time. Call and make service request very often. Never gets fixed or a call back.
Payed our bill a week ago 120$ no internet connected no customer service response for 5 days no anything. If there was less than 1 star ziplink would get it.
Internet goes out for days on end. No customer service. Phone number only leads to a voicemail which no one answers.
Horrible service horrible service horrible service do not use them.
Started out with the 25/10 up/down speed and we are lucky to have 16/8. Internet goes out all the time, with no compensation. And now they are raising prices again. Started out in January 2021 at $59.99 for the 25/10. It increased in …
This company is a joke. Our internet was out for over a month. The only way we could get anybody to even acknowledge us was to cancel our service so they would come “recover” their equipment. Multiple tickets and calls went unanswered for weeks. Stay away from these crooks.
This companies representative here in Floresville area (Luis) is one of a kind. And not in the good sense. Over a month and still not connected. Had an 8am appointment for tomorrow which he confirmed. Then 12 hours before appointment he …
We have been trying to reach them for over 3 weeks. Internet service goes and come. No one answer their customer service phone and much less calls back. Left voice-mail messages, sent email to no avail. This is ridiculous. Still waiting to …
This is a terrible internet provider. Totally unreliable, frequently disconnected and of course no answer from their costumer service. Leaving voice mail, sending text and email had no response. It was reasonably good until a few months ago …
I’m at my wits end with this company, I honestly don’t understand how they can still be in business. Worst customer service by far and I don’t even really want to get started on the quality of service. Very spotty hasn’t worked in the …
We’ve been a ziplink customer for a year. Worst internet service very slow speeds and constantly drops offline. You know it’s bad when you wish it was as good as DSL. Their customer service is even worse. You call their customer support and …