I was hit by somebody test driving a vehicle from a dealership and Zurich is the insurance company that covers the dealer and they won’t get me a rental because I don’t have a debit or credit card in which I have to put a $50 deposit down …
Terrible company to do business with and would never recommend. Nearly impossible to reach anyone in claims by email or phone. Even after claims have been processed Zurich continues to delay payment.
seems like the only people happy and giving 5 stars here r the employee. All the customer r dissatisfied. what a shame . im dealing with this company now and its a pain in the butt . might get a lawyer if this continues .
Came in to drop off my resume for the accounting position that recently open. Was not able to due to their policy. Will apply online. Front desk receptionist was very polite and helpful.
Worst freaking insurance company, possibly a scam! This place has been giving us the run around for our claim for 3 weeks now! They never answer the phone, and no matter how many voicemails we leave they don’t call back. Even when finally sent to a supervisor, of course no answer and no call back.
Terrible experience! I claimed a property lost in March and it is July now, still not resolve. Very unresponsive! I feel like throwing money into water for having them as insurance.
Horrible company. I got hurt at work. Tried getting them to get me to the proper doctor’s so i could be taken care of and get back to work. Took them a year and by then irreversible damage was done. I was a hard working single mother and …
I was injured at work at the beginning of the year and had to go on work comp. First time ever . I was stressed out a little because I heard horror stories about how insurance company’s for work comp will give you the run around and deny …
Got hurt at work and my doctor’s want an mri so they can treat my injury and cant get an ok! I have called and so has my doctor’s office and no return calls. I’m giving them 2 more days and I’m contacting a lawyer. I want to get surgery before it my bisy time at work so I can work and they are not helping that!!
Absolutely horrible company if your filing for workers comp. My son was injured 6/18/16 and has been calling them like crazy with no responses from Themy Lim or Jennifer Freund her Manager. He has medical bills piling up and they still …
Do yourself a favor and never give business to these crooks. Might as well throw your money in a trash than paying for their services. When it comes to claiming any sort of damages or loss you’re better dealing by yourself than getting …
Horrible company to deal with if you are the one that was injured!!!!!!
DENY DENY DENY!!!!!!!!!!!!!!!!!!! They could care less if you are ever whole again. Claims adjusters never answer the phone, rarely ever return call (im being …
I do medical billing for 17 years and during this time I worked with all kind of insurance companies. What I can say is that Zurich North America disappointed me a lot! I left messages for some people and they never called me back. Their …
I was injured on my job in January. I have a lawyer representing me for my Workman’s comp claim. I have been given the run around for weeks. I’m getting the famous line. ” CHECK IS IN THE MAIL”. DAMN LIE!!!! THERE STILL IS NO CHECK.
This building has a great cafeteria and surprising amazing international food (especially the Thai)! The interior was very clean and bright. Temperature and humidity were perfect (though there were a couple of rooms which got a bit too much sun, swiftly remedied by motorized blinds).
Insurer for Penske moving, paid for by the truck renter. The rep for Zurich which underwrites Empire Fire & Marine Insurance Company is trained to ask specific questions to disqualify the insured from having cargo reimbursed after damage …
Had several questions. Left voice mail messages with the sales rep. Kept getting transferred around and no one could find me until I spoke with a supervisor in order to get results.
Never a call back after leaving many messages. Rude operator that has NO interest in helping with claim. Unfortunately there is no way to leave a more negative review!
Dont bother with their car service contracts. You are better off paying out of pocket because that is what you will be doing. Paid $3500 for my warranty and ended up having to pay $1200 for something that wasn’t covered but should have been. Super unhappy. Stay away from them at all costs
Rachelle Smith was the lady over my insurance claim. At first she was very good and returned my calls. Once it came time for me to get my rental car she would not answer the phone or return any calls. I had to call another agent to get them …
Car broke down and was covered under insurance but zurich told me I’ll get a 2 day rental for a car and pay 180 dollars a day after the two days. I spoke with an agent about how the repair will take the mechanic more then two days to fix and was told that’s my problem not Zurich’s problem. Wouldn’t recommend this insurance.
Reporting this agency to the State. Incompetent
insurance company who’s license should be reviewed and revoked.
Beware the questionable individual is Wendy Hilton who is incompetent and my …
I am currently trying to get my car fixed after one of their insured hit me. It took over 2 months to get car in the shop and now I keep having to fight them over extending my rental car. I have left multiple voicemails with my adjuster and her supervisor yet I have only gotten 1 call back.
I have had the worst experience ever, working with Patricia Kellermeyer. She is rude and very misleading, she is not helpful at all. She requests things you send them and then its ignored. She lies and has no problem doing it! I can …
The claims filing process was simple online but unfortunately that was the only thing about this process that was straight forward. I filed a claim on line as Zurich’s client had rear-ended and subsequently totaled my car, not Zurich’s …
AVOID @ ALL COST!!!
My work accident happened June 16, 2021. Several broken bones, a severed artery and a distressed lower back. Today is August 27, 2021. …
My dog was misdiagnosed, operated on unnecessarily and had to be put down a week later because of unrelenting post-operative pain. Zurich says there was no malpractice. WTH????? Now won’t even respond to emails or voicemails.
My accident was on OCT 25th. My claim was transferred to total loss beginning of Nov. It’s Dec 17th and they have changed my adjuster multiple times. Told me I needed to have a vehicle figured out by the time I sent in my paperwork. They …
Was hit by a 18 wheeler that has this insurance been 2 weeks now and no response from them. I leave messages and no body calls back. Update they will hand over a case to a 3rd party insurance company. After 2 weeks I finally got the information and had to deal with that insurance company.
My vehicle was hit while parked on the street (legally) by an insured driver of Zurich on 1/10/2022. It’s now 4/15/2022, and I have a total of almost 10k of damages, in which Zurich has only offered 650$ of reimbursement. Additionally, they …
I have had terrible experiences with Zurich, with very poor communication and very poor customer service I am extremely disappointed in their services. If your reading this review and it’s not too late, do yourself a favor and go with another company for coverage!
Being the well known platform for Insurance, Zurich American customized options are limited and as for customer service, decorum over the phone 🤳 definitely was a grave disappointment to see it was no respect with atrocious immaturity in …
Zurich has been nothing but a pain… My car was totaled and when I E-Mailed for information, they took forever to respond, yet, when they did respond, I took about a day to process things, (much shorter than their one week btw) and by the …
Claim# 159012017 – Zurich American Insurance
Despite numerous emails and phone calls, their third party Adjuster, American Claims Management is not at all responding making us so disappointed and …
Zurich sucks…my sunroof stopped working and all they covered was the tracks…said because of upgraded motors they wouldnt cover them…spend all that money on extened warranty and still had to buy the motors…just like every other …
We had our 2015 caravan covered under Zurich since it was brand new. When our initial warranty was up, we renewed. Our initial warranty was full coverage. When we renewed we requested the same coverage only to find out we didn’t get it. …
I would never use this insurance. Been trying to get them to fulfill a claim and it’s been two weeks of me calling. No call backs, no updates nothing. Even tried talking to a supervisor…crickets. Horrible customer service. They’ll take your money but good luck making a claim
Really deceptive people. I got a scrape/dent in my truck that looked like someone hit it and dragged something. When I spoke to them, the lady was exceptionally unprofessional and told me that she couldn’t use my first photo and then …
Horrible, unethical company. I filed a claim with a company that uses Zurich. My vehicle was damaged by construction debris. It took weeks for them to send out their appraiser to evaluate the damage on my vehicle, and about a month for them …
The service has been terrible. So unprofeshional. Our bumper is barley hanging on by zip ties, the tail light is broken and it’s at the repair shop, but we keep getting the run around on a rental. They tells us we need to do this, so we do …
My sitting non moving vehicle was hit by a company issued vehicle issured by Zurich one month ago. This is a simple your insurer was at fault claim however it has been beyond challenging to get this claim moving each step of the way. …
Terrible. Horrible. I’d give Zurich 0 stars if that was an option. I called every day for two weeks before I finally got somewhere with my claim. Their insured backed into my vehicle. Finally got a check in the mail and it was for the wrong …
(Translated by Google) They did not answer me
(Original)
No me contestaron
I love this place
The best company
Nice Building
Beautiful campus
Beautiful and spacious
Love the building
Very unprofessional service
Beautiful building
Great architecture
Good place to work
Great place to work
Great place to work.
Always friendly and helpful.
Ok place
Multiple personal and commercial insurance options.
Great building!
poor customer service!
New campus looks great
Horrible to deal with them in case of a claim
Ridiculously slow response time and service!
Great facility and great company.
State of the art building
Not Sure How To Rate it Yet ,
Never get bored of the view coming into the building
Amazing new office building and location.
Incredible offices, very modern and functional.
Good people
They helped me with my duck problem!
The architecture of this building is horrendous. Like, wow.
Pretty partial to here as my husband works here!
Nice clean business facility
Did fine job for m
cant verify your benefits, useless
One of the best companies in the northwest suburbs to work for
No response to emails or phone calls
Terrible scam of a company. Take your money elsewhere trust me.
Nice building with some amenities like dry cleaning and haircuts.
Spammers!
I would not recommend using this insurance company
Prioritizes wokeness over merit and integrity of character.
Was great working with volunteers on food distribution in Chicago Logan square neighborhood from Zurich corp
The shipping/receiving department is pathetic! I’ve never seen a lazier group of people in my life!!
This company refuses to pay for mental health treatment for non physical workplace injuries; anxiety and PTSD.
They suck. Have been trying to settle a work comp case for 8 years and always an excuse. Plus someone who has bee handicapped since
Great company to work for, very employee oriented, M-F schedule, lots of opportunity to move around in the company and learn new things.
Interesting building looks like three shoe boxes attacked together. Nice layout inside and lots of ammenities for the employees
I work here, so yeah.. 5 stars haha. As far as Insurance companies go… We are the best!
They have messed up every step of my medical leave. I have bills that I can’t pay because of their bumbling
Never return my calls. I feel they may be pocketing mu claims checks.
Had one of the most PTSD causing experience with this company. Steer clear and save yourself a mental break down by this scam of a company.
Amazing building. Very high tech.
Great place to work. One of the finest Office Buildings I’ve ever had the pleasure of working in. Leeds certified.
Great service fast response
What a lovely building structure. What an awesome place. Wonderful company and very good staffs. Amazing place to work and grow.
It’s an insurance company…lol… But so far they have treated me good
I was hit by somebody test driving a vehicle from a dealership and Zurich is the insurance company that covers the dealer and they won’t get me a rental because I don’t have a debit or credit card in which I have to put a $50 deposit down …
They will absolutely give you the run around. Been waiting on mileage checks for over 3 weeks. Case manager is worthless.
Put me with a subsidiary Sedgwick.
Very good service!!
Courteous and swift.
Been dealing with these guys since their semi rear ended me last week. Nightmare.
Terrible company to do business with and would never recommend. Nearly impossible to reach anyone in claims by email or phone. Even after claims have been processed Zurich continues to delay payment.
Your road side assistance is a joke. Better not have it. I have been waiting for over 2 hours. No
Show
Yet
I was Bullied and harrrased by a Zurich Direct Adjuster from Flanders NJ Crissann Campbell , she is a nasty women
Beautiful campus! The swans are an added touch of gorgeous!
seems like the only people happy and giving 5 stars here r the employee. All the customer r dissatisfied. what a shame . im dealing with this company now and its a pain in the butt . might get a lawyer if this continues .
Came in to drop off my resume for the accounting position that recently open. Was not able to due to their policy. Will apply online. Front desk receptionist was very polite and helpful.
Worst freaking insurance company, possibly a scam! This place has been giving us the run around for our claim for 3 weeks now! They never answer the phone, and no matter how many voicemails we leave they don’t call back. Even when finally sent to a supervisor, of course no answer and no call back.
Terrible experience! I claimed a property lost in March and it is July now, still not resolve. Very unresponsive! I feel like throwing money into water for having them as insurance.
7 hours for a tow. No coverage on a new vehicle. Do not waste your money. They cover a handful of 1000’s of parts on the vehicle.
Horrible company. I got hurt at work. Tried getting them to get me to the proper doctor’s so i could be taken care of and get back to work. Took them a year and by then irreversible damage was done. I was a hard working single mother and …
Really enjoyed the architecture and ambience of the building. Fast wifi and great coffee too!
I would give ZERO stars if I could. We paid good money to get additional coverage and get denied for a claim because of a corroded wire. …
I was injured at work at the beginning of the year and had to go on work comp. First time ever . I was stressed out a little because I heard horror stories about how insurance company’s for work comp will give you the run around and deny …
Got hurt at work and my doctor’s want an mri so they can treat my injury and cant get an ok! I have called and so has my doctor’s office and no return calls. I’m giving them 2 more days and I’m contacting a lawyer. I want to get surgery before it my bisy time at work so I can work and they are not helping that!!
Absolutely horrible company if your filing for workers comp. My son was injured 6/18/16 and has been calling them like crazy with no responses from Themy Lim or Jennifer Freund her Manager. He has medical bills piling up and they still …
Do yourself a favor and never give business to these crooks. Might as well throw your money in a trash than paying for their services. When it comes to claiming any sort of damages or loss you’re better dealing by yourself than getting …
Horrible company to deal with if you are the one that was injured!!!!!!
DENY DENY DENY!!!!!!!!!!!!!!!!!!! They could care less if you are ever whole again. Claims adjusters never answer the phone, rarely ever return call (im being …
I do medical billing for 17 years and during this time I worked with all kind of insurance companies. What I can say is that Zurich North America disappointed me a lot! I left messages for some people and they never called me back. Their …
I was injured on my job in January. I have a lawyer representing me for my Workman’s comp claim. I have been given the run around for weeks. I’m getting the famous line. ” CHECK IS IN THE MAIL”. DAMN LIE!!!! THERE STILL IS NO CHECK.
This company reminds me of the insurance company in the Matt Damon movie The Rainmaker. …
This building has a great cafeteria and surprising amazing international food (especially the Thai)! The interior was very clean and bright. Temperature and humidity were perfect (though there were a couple of rooms which got a bit too much sun, swiftly remedied by motorized blinds).
Insurer for Penske moving, paid for by the truck renter. The rep for Zurich which underwrites Empire Fire & Marine Insurance Company is trained to ask specific questions to disqualify the insured from having cargo reimbursed after damage …
Had several questions. Left voice mail messages with the sales rep. Kept getting transferred around and no one could find me until I spoke with a supervisor in order to get results.
Never a call back after leaving many messages. Rude operator that has NO interest in helping with claim. Unfortunately there is no way to leave a more negative review!
Dont bother with their car service contracts. You are better off paying out of pocket because that is what you will be doing. Paid $3500 for my warranty and ended up having to pay $1200 for something that wasn’t covered but should have been. Super unhappy. Stay away from them at all costs
Rachelle Smith was the lady over my insurance claim. At first she was very good and returned my calls. Once it came time for me to get my rental car she would not answer the phone or return any calls. I had to call another agent to get them …
Car broke down and was covered under insurance but zurich told me I’ll get a 2 day rental for a car and pay 180 dollars a day after the two days. I spoke with an agent about how the repair will take the mechanic more then two days to fix and was told that’s my problem not Zurich’s problem. Wouldn’t recommend this insurance.
Terrible company！How pathetic are they such that they have to order their employees to boost their grading? …
Reporting this agency to the State. Incompetent
insurance company who’s license should be reviewed and revoked.
Beware the questionable individual is Wendy Hilton who is incompetent and my …
I am currently trying to get my car fixed after one of their insured hit me. It took over 2 months to get car in the shop and now I keep having to fight them over extending my rental car. I have left multiple voicemails with my adjuster and her supervisor yet I have only gotten 1 call back.
I have had the worst experience ever, working with Patricia Kellermeyer. She is rude and very misleading, she is not helpful at all. She requests things you send them and then its ignored. She lies and has no problem doing it! I can …
The claims filing process was simple online but unfortunately that was the only thing about this process that was straight forward. I filed a claim on line as Zurich’s client had rear-ended and subsequently totaled my car, not Zurich’s …
AVOID @ ALL COST!!!
My work accident happened June 16, 2021. Several broken bones, a severed artery and a distressed lower back. Today is August 27, 2021. …
My dog was misdiagnosed, operated on unnecessarily and had to be put down a week later because of unrelenting post-operative pain. Zurich says there was no malpractice. WTH????? Now won’t even respond to emails or voicemails.
My accident was on OCT 25th. My claim was transferred to total loss beginning of Nov. It’s Dec 17th and they have changed my adjuster multiple times. Told me I needed to have a vehicle figured out by the time I sent in my paperwork. They …
Was hit by a 18 wheeler that has this insurance been 2 weeks now and no response from them. I leave messages and no body calls back. Update they will hand over a case to a 3rd party insurance company. After 2 weeks I finally got the information and had to deal with that insurance company.
My vehicle was hit while parked on the street (legally) by an insured driver of Zurich on 1/10/2022. It’s now 4/15/2022, and I have a total of almost 10k of damages, in which Zurich has only offered 650$ of reimbursement. Additionally, they …
I have had terrible experiences with Zurich, with very poor communication and very poor customer service I am extremely disappointed in their services. If your reading this review and it’s not too late, do yourself a favor and go with another company for coverage!
Being the well known platform for Insurance, Zurich American customized options are limited and as for customer service, decorum over the phone 🤳 definitely was a grave disappointment to see it was no respect with atrocious immaturity in …
Zurich has been nothing but a pain… My car was totaled and when I E-Mailed for information, they took forever to respond, yet, when they did respond, I took about a day to process things, (much shorter than their one week btw) and by the …
Claim# 159012017 – Zurich American Insurance
Despite numerous emails and phone calls, their third party Adjuster, American Claims Management is not at all responding making us so disappointed and …
Zurich sucks…my sunroof stopped working and all they covered was the tracks…said because of upgraded motors they wouldnt cover them…spend all that money on extened warranty and still had to buy the motors…just like every other …
We had our 2015 caravan covered under Zurich since it was brand new. When our initial warranty was up, we renewed. Our initial warranty was full coverage. When we renewed we requested the same coverage only to find out we didn’t get it. …
I would never use this insurance. Been trying to get them to fulfill a claim and it’s been two weeks of me calling. No call backs, no updates nothing. Even tried talking to a supervisor…crickets. Horrible customer service. They’ll take your money but good luck making a claim
Really deceptive people. I got a scrape/dent in my truck that looked like someone hit it and dragged something. When I spoke to them, the lady was exceptionally unprofessional and told me that she couldn’t use my first photo and then …
Horrible, unethical company. I filed a claim with a company that uses Zurich. My vehicle was damaged by construction debris. It took weeks for them to send out their appraiser to evaluate the damage on my vehicle, and about a month for them …
The service has been terrible. So unprofeshional. Our bumper is barley hanging on by zip ties, the tail light is broken and it’s at the repair shop, but we keep getting the run around on a rental. They tells us we need to do this, so we do …
My sitting non moving vehicle was hit by a company issued vehicle issured by Zurich one month ago. This is a simple your insurer was at fault claim however it has been beyond challenging to get this claim moving each step of the way. …
Terrible. Horrible. I’d give Zurich 0 stars if that was an option. I called every day for two weeks before I finally got somewhere with my claim. Their insured backed into my vehicle. Finally got a check in the mail and it was for the wrong …