The people were polite and helpful. The process of filling the prescription was very easy.
The process of updating the frequency of receiving supplies and changing my address was also seamless. These folks know what they are doing!
The customer service rep at Zynex was very easy to work with. They called while I was at work and I had to put him on hold a few times but he remained patient and helpful. I hope the unit can provide some relief.
Local rep., Brad Bell has been awesome from the trial through guiding me through the application process.
On the negative I am waiting on a call back to complete the process before my …
I get a billed for 3000 last month for the first time. I have two insurance dr said I would have no co pay. I Never received my product the dr said
I received a couple of white packages with a battery In it that cost 39.99 Has …
Called quickly. Very nice representative. However don’t like they send you the equipment before your insurance approval. And if insurance doesn’t cover you have to purchase full price, monthly payments, or return and pay rental for the time you have equipment. There’s no reason they can’t get insurance approved before shipment.
The company worked with our insurance very quickly. I received my order within two days. The customer service representatives were very nice and helped resolve items I needed very quickly as well. I highly recommend them.
This company has went beyond my expectations. They have delivered my supplies in a very timely manner. They’ve made numerous calls to make sure I didn’t/don’t need anything. They’ve made sure that I knew how to use the gadget and everything. If I couldn’t give them a higher ranking I most definitely would.
I was not aware that I would have to pay I was informed my insurance company was paying for it. However upon discovering I was going to be responsible for payment the rep was courteous about allowing me to return it but was told I had to …
Where do I start, my initial encounter with the Representative was great when trying to get my business after my daughter surgery. I received the tens unit and additional patches for her to use at therapy and home. Upon transferring her to …
The machine itself provided little relief but the billing process was very deceiving. If you are not prepared to pay the out of pocket of $250 then make certain that your insurance company pre approved the device. They ship without the approval and then you are stuck with the bill.
They are eager and helpful getting what you need The doctor prescribed devise I got ended up not being covered by insurance so I had to pay. I believe they are overcharging so be careful and know where you stand ahead of getting the item first.
Excellent customer service experience. Travis was top notch in helping me. I am glad to have the hot cold therapy product. Very easy to use during recovery. I highly recommend.
Shady sales practices. I was deluged with texts and phone calls from the Zynex sales department offering to “help” me buy the Zynex TENS unit prescribed by my doctor. The problem is that the Zynex unit costs about FIVE times more than …
Zynex medical devices are very convenient for on the go and at home. This company is on top of making sure I have the needed refills of electrode pads for my tens unit without me having to do anything this company is great and would recommend them to anyone 😊 …
I would ABSOLUTELY NEVER recommend this company to anyone. Zero stars if possible. The headache I went through with billing and insurance for devices I NEVER used last over 6 months. I would highly recommend AVOIDING this company at all costs.
Thanks for letting me take this opportunity to express my gratitude. I have benefited greatly from your product. There were some delays getting the product to me because of some miscommunication. I am however glad to have the product to help relieve the pain I still have from my shoulder fracture.
The Nex Wave machine itself is great but Zynex Medical is a scam company. I was told after being contacted by them that my insurance would cover the unit which proved to be false. It is an out of network company so I have a large …
Thus far all I have experienced is my call to receive my product. Spencer, who was the customer service representative who called was nice, professional, and empathetic. This is a skill that especially in the medical field is very much needed and appreciated. Thank you Spencer!
I was very impressed with the level of service when I was contacted about how to use and what to expect with the device. The options and information made it say easy to say yes! Years ago,, Mom had 2 knee replacements and 10 yrs later a …
I was contacted quickly once my Dr. had placed the order for this ‘multi-functional’ TENS unit. I have to say that I was using a tens unit for spine from Rite Aid, (this is not a rank on Rite Aid at all). I was happy with it for years but …
Waiting period was a little long, the temperature was very cold inside, which made my wait seem even longer. The staff was a little rude and unwelcoming, lady at the window asked me if I had an appointment I said no and she told me to scan …
I can’t recall my agent’s name but he was knowledgeable, patient ,and awesome, very kind. He was pleasant I know that some of these are recorded they should share those with trainees with different call centers so we can get more agents as …
Fantastic product!!! But if you want to be privy to a $3000 bill definitely sign up for their service. They will send you products you don’t need and then bill you for them. Customer support says everything is fine but you will continue to …
They lied to me about the price of the unit. Just got a bill for monthly when I was told it was a one time cost by the rep and the physical therapist who recommended it. You can take this this back.
I was getting a rash from the adhesive on the electrodes. I called to see if there was anything like a hypoallergenic electrode. The customer service rep said they carried a “sensitive skin” electrode and would send a sample. Wonderful! 👏. …
my experience has been excellent. Over & above. Did the leg work to with working effortlessly to help me retain my machine for my medical issues. Every call, quick to respond. if wasn’t sure of answer, they’d connect me with who could help …
Terrible company, they tell you that your insurance will approve the unit and then it is out of your network and you are told You would be only responsible for $250 and then they send you a statement for $700 and they keep sending you more …
Excellent tool in pain management. Look it doesn’t solve your pain causation but but it helps create an atmosphere of pain mitigation. I use it after the day is over and it’s literally like I can feel the pain level dripping from an 8 to a …
I contacted them months ago to stop shipping due to not being able to afford it. They agree, stopped sending sticker refills. Everything seems good. Until I just got a bill, apparently they are still billing be and it’s been at least since February or longer since I’ve been receiving services from them.
Very pleasant to work with. Very informational and handles your insurance claims. Product is phenomenal. I had already purchased the over the counter product because I did not know my doctor could prescribe me a much better product. When …
Great people!
Ordered going into the weekend & was worried it would take forever to hear from them, but an agent reached out late Friday got me watching videos, the next day, …
My experience has been the BEST! Every time I have talked with someone they have been helpful and extremely polite. Everyone has gone out of their way to make sure I understood how to work the device and the payment policy plans for paying my bill. I’ve been very pleased!!
Very awful. I made it very clear that I didn’t want to be charged at all for a device if it was not covered under my insurance. I called them twice in two months to check if they had heard anything. Then I get a bill for $120 and I’m told …
Customer service always first rate. They go above an beyond to keep their customers happy. Their units work flawlessly and the technology works well for chronic pain patients surpassing others. Suggest using 110v adapter as much as …
Pretty good company to work with. Made one payment online but was unable to make anymore after that. Couldn’t get a bill at first. They finally contacted me so that I can get a bill to finish paying off my balance.
I have had an excellent experience with Zynex Medical. I met the sales rep.at my Physical Therapy clinic who let me try out the NexWave multiple wave stimulator. It was awesome. Zynex customer service called and for information and to let …
They were very helpful when contacted. Only problem I had is that I got a bill at the end. I felt Like I should have gotten monthly invoices and not surprised with one big invoice at the end. I was under the impression that my insurance …
The customer service is awesome. The contract me to see how the unit is working. When I have a question the rep. suggest a different type of support that might work better. They also made sure I’m not running out of my supplies. Keep up the good work.
Zynex was extremely helpful. They explained everything to help me understand how their product worked. My device arrived super fast (3 days) and had very easy instructions with it. After just 2 days of use I noticed a definite reduction of pain. Thank you Zynex.
Ford and Dr. . Brett were awesome to work with. When they hooked me up to the device my shoulder has been in pain for 3 months, and that device felt so good I can’t wait to use it more often. Thank you Dr. Brett and Ford you guys are awesome.
My doctor sent the RX to Zynex Medical for the Netwave Electrotherapy device and within 2 hours contacted me to get the device on the way. They already had the information the needed and after a few more questions, advised its on its way. The representative was very informative and nice to speak to.
Wonderful product. I have had back pain for almost for 15 years. I started going to PT and using this machine 60 mins a day and my back feels great!! Also every customer service representative I have ever talk to was so nice and informative.
I feel and broke my right arm ball joint that goes into the shoulder. The pain was more than I could imagine. By my physical therapist company recommended that I use zynex tens unit to help with pain and help the healing. …
My disc is torn at two points L4 & L5 and I have an injury in the neck area of C4 & C5.
The spine surgeon advised me to have surgery on my disc, but I insisted on …
Everyone has been very helpful. They answered questions they help me get set up it was the best experience with getting my tens unit. Very professional. I wish you didn’t have to go through what you have to go through to get to them their unit is wonderful I think them so much. Bonnie
Eric was really great! He was efficient and friendly. I was contacted immediately so I could get my device quickly. The fact that they will deal with insurance is fantastic!
This is an amazing machine. I have had back pain since I had a fall ten months ago. Got my unit after 9 months and it’s really helped not only with controlling the pain while I have it on but it’s also been helpful with sleeping. For the first time in months I’m getting my full eight hours again.
I found the Zynex associate I spoke with to be pleasant and well informed. She answered all my questions gave me a great deal of information. Over all I am very pleased with the quality of the service I received and I would certainly …
The first time I spoke with the Zynex personnel was great. I had hope for a treatment that actually worked for me… then that was it. Never heard from them again until I kept getting messages to leave them a review.. and here we are.
I have used their product at my physical therapist. I am pleased with how the unit works. Unfortunately, when I sent in paperwork to order my own unit everything went wrong. I did speak to a representative who called me and let him know …
Even after telling them to stop shipments over two weeks in advance, they continued to ship to me and continued to bill me. They refuse to take back any shipments or make adjustments to my bill. My insurance does not cover this and I …
Had low back pain. My therapist ordered a Zynex computer tablet with app and censors to guide my correct exercise movements that arrived two days later. Insurance covered. Totally high tech system that flexibly fits my busy lifestyle. Started recommending Zynex to others.
This small unit is perfect for use on my chronic problem points – hip and shin/ankle pain – especially between PT sessions and when I’m not in treatment. It’s easy to use and small enough to carry around while going about my household tasks. I’ve already recommended this device to friends with chronic joint pain issues.
My experience with Zynex has been awesome. When my insurance didn’t pay they let me make affordable payments to help ease my financial needs. They always ask if I need supplies or anything. Very, very good experience with this company.
They were very quick to respond to my prescription sent it. They were very professional but very personable when they called. He explained everything about the TEN’s unit and made sure to ask if I had any questions. He told me when it …
A lovely customer service representative helped me figure out some issues with my insurance. They were also kind enough to send a pack of electrodes until I can get things sorted. I recommend Zynex because of their amazing care handling orders. Their TENS units are matched by thoughtful service.
Absolutely nothing has been solved because the company has one goal in mind and that is to harass me. They will not listen to the facts, answer me in the way I asked, or forward information to me for a resolution to the complaint. I am so fed up with them. Why would I want to deal with this company? I do not.
I first spoke with Maria and she did a good job of explaining the process. When i called back, i spoke with Adam and he also was very helpful. I should have more feedback once i receive delivery
I found this company really disappointing and shady. I was contacted by a rep and told my device would be covered by my insurance and if it wasn’t I could have the option of either returning it or renting it. He also let me know not to ask …
I can’t live with my NexWave device. It relieves the spasms and pain in my neck and shoulders like nothing else can. I also couldn’t be happier with the customer service. I have needed them a few times. They are very kind and very prompt. I highly recommend this company!
The TENS device is an absolute game changer! I was shocked. It truly provides the relief I have been needing from constant lower back pain. The company’s customer service was unlike anything I have ever experienced. 10/10! They are so …
I complied with every way to send back their device when I did the device was returned back to me because it overweight shipping. Then the company tried to bill me for two months of usage and the majority of the time the device was either …
My experience with Zynex was frustrating. I got the unit quickly, but it only came with 2 sets of pads. When I called in to request more, they assured me that replacements were included in my monthly “package” and that I wouldn’t be …
The device arrived promptly. The material is easy to understand. There are lots of ways to contact the company for help with questions. The device works really well and the initial supply of electrodes is great. Most importantly it seems that I may have finally found something to help with pain.
Truly impressed! They got in touch with me less than 24 hours of the prescription for the device being written. The rep was very Kind and thorough. I am currently waiting to receive the device and see if my insurance will cover it.🤞 I have …
Love my Zynex NexWave. I have tried other TENS units in the past , but this one with the IFC therapy is the best. The representatives are very friendly and helpful. Definitely would recommend this product for every day aches and pains.
Update:
In response to this review Zynex commented that I should call them again. I did and they said are able to get a device out to me right away. I’ll update again …
Just received my Tens unit. Great instructions and video was also helpful. I used it on my lower back, shoulder and knee, very happy with the results so far. The shoulder and waist wrap were expensive $150. each and once opened can’t be …
My son is using this product twice a day and it’s working on his back muscles.They are so good at sending new batteries and pads. The people that you talk to are very nice and find info for you. The company is very good.
Great experience – everyone on the ball. They contacted me right away and explained how the process would work in coordinating with my insurance company. I received my Saunders cervical traction device very quickly and have been enjoying the benefits of using it already.
The Zynex Medical Company is all about providing great customer service & a top notch product. Check it out for the best alternative pain relief. I spoke to my therapist about 2 pm in afternoon & I received a phone call by 5:30 pm. My TENS …
The person I spoke to was personable and friendly! Explained the details and how their service works. The unit is to arrive in 3-5 days, with bill or whatever insurance coverage is. He was open about cost and reminded me several times to …
Excellent service, customer care and communication with me to make sure I had everything I needed. Shipping was very fast and packaged nicely. Will recommend Zynex Medical to anyone I know who could benefit from their services…
Zynex was contacted by my doctor to provide a TENS unit. I cannot imagine why Zynex would have taken my business knowing they were out of network for my medical insurance. I have already met my deductible for the year, but because it was …
Honestly, I’d totally forgotten I was supposed to be getting a medical device! But when they called, they were super nice, professional, and they were really fast. Fast during the initial call and fast getting back to me about the …
The rep from Zynex that phoned me was professional and very helpful. He took all my information explained the process and the possible positive impact the machine could have on me. He also let me know that if I had any questions or concerns that I could phone back and someone would be happy to assist me.
Very helpful and transparent customer care line. I also got straightforward info about billing and working with my insurance company, which isn’t something I often experience when navigating my chronic pain management.
We have had the best customer service with Zynex. They reached out frequently, made sure we had the best contact numbers in case we needed them, and responded promptly either by phone or email. I am very impressed!
The experience I’ve had this far was very pleasant and warm. The gentleman I spoke to handled the order with extra care and when a problem came about he went over and beyond to rectify the situation. I just ordered today so I’ll respond with an update.
I used the device for the better part of a year. It helped. Why the 3 stars? Billing and insurance issues. It took a few calls with Zynex to address charges and bill-backs, and they were usually very helpful. But these kept happening. …
I got a call from Zynex Medical, completely surprised. My doctor didn’t tell me anything about my order. The Representative was FABULOUS!! He reassured me and explained everything that I was getting, why, and when I would receive my order. …
The unit was recieved very quickly. The start up directions are easy to understand. I was so happy to find they even provided extra 9 volt batteries.
I’ve only had it 2 days so can’t comment on the effectiveness yet.
I would give no stars if that were possible. Their employee put an incorrect coverage code on my ABN form which meant Medicare refused coverage. The code they listed was nowhere on the prescription from my PT. They would not or could not …
My interaction with Zynex was all done by phone. And I don’t remember the kind female that was assisting me but she was extremely friendly and very thorough. She explained that she needed some additional information from my PT and she said …
When I was called regarding some equipment my doctor had ordered. She was very professional and knowledgeable about the equipment. Apparently my doctor had ordered two things that were very similar. Not only did she save my insurance money but I also learned a little bit about the equipment I’m getting. Thank you so much
I love my Tens unit it gives me a lot of relief from the pain in my lower back from all the surgeries (7) that I have had. It is so easy to use, I can even get on my back by myself. And in no time the pain is relieved enough that I can …
The customer service team are very helpful and knowledgeable. They answered all my questions and instructed me as to how to use each setting. I’m very happy with both the service I received and the follow-up care. I would highly recommend …
My Doctor ordered the NexWave device to help with my chronic back pain. Zynex Medical was very prompt, professional, and responsive to my needs and questions. After receiving the device I was contacted by a helpful representative who explained all the features, which was extremely helpful!
I recently had back surgery on my L4 & L5 and they helped me get a tens unit for my pain. They were so kind and answered all my questions and it made me super comfortable knowing that I will not be billed. Thank you Zynex. I don’t normally leave reviews but this was a great experience
Product was good did not get insurance approval. Returning the unit today (after 2.5 weeks)and paying the agreed upon $25.00 1 month charge if it was denied. I will update the review if they try and bill for anything else than the promised $25.00. I have a feeling there will be attempts at more charges.
I just received the unit & have been reading the info. I haven’t used it yet…..I wanted to make sure I understood how it works first. But now that I do, I am very excited to start using it today. …
I worked with Ashley G. and I was beyond satisfied with her customer service. She was very knowledgeable of the product and addressed all my questions. Her compassionate and pleasant demeanor was a plus. Great experience and I hope I can get her whenever I need to contact your company.
I would NEVER use Zynex Medica againl!! I, unfortunately did and I am being scammed out of half of a thousand dollars! I never give bad reviews. People truly complain too much, but buyer beware! I’ve told them repeatedly to quit sending …
I spoke with your representative Jade. She was extremely helpful and patient as she walked me through the steps to determine why my TENS unit was shutting off. She will be sending a replacement lead-wire based on her assessment. I feel that she was competent at her job.
I was referred to Zynex by my doctor for equipment relating to chronic pain. The machine was great, and I’ve used it with ease. However, they mailed me out “refill equipment” without my consent. I never received one bill for 8 months, no …
This company is very slow at invoicing and then telling you it too late to correct billing. Let’s you know about rental rates without invoicing monthly for you to be aware of costs until 10+ months have gone by. If you deal with this …
Charged way too much for device and supplies. I’m a nurse whom zynex wanted me to recommend there product to patients. At a lunch meeting with one of there Zynex sales reps Raquel informed me that patients or anyone purchasing a unit should …
It started with great services from getting my equipment in through charging my insurance company. However, they did not refund my prepayment as they promised more than a month after my insurance company paid them. I had to call them to …
The equipment arrived in a very timely manner. I have severe back lumbar pains and the IBS setting seems to be working pretty good It doesn’t totally alleviate the pain but it’s substantially relieves that. It comes with complete …
They were very nice and helpful in getting my device ordered. I wanted to make sure that Medicare would cover my device that my Physical Therapist ordered for me and they instructed me to call Medicare and talk to them prior to my having …
The most polite group of employees I have encountered. Each member of the team that we spoke to was courteous and informative. The representatives were patient with my daughter as they instructed her on how to set up the equipment, as well as very knowledgeable in regards to their products.
My doctor ordered a tens unit for me for my chronic back pain. My doctor nor his staff checked to see if Zynex Medical was in my network. When I got the unit, I NEVER USED IT!!! I had to wait to see what if any if my insurance was going …
The product is good. Help with pain.. But only temporary relief for a few hours. Very handy that its small and you can walk around with it with battery use. . my insurance did not cover any of it. So I got a bill after 4 months of use. No letter before to let me know it will not be covered by insurance. So now I have a large bill.
My Zynex device arrived with some intimidating paperwork regarding payment, insurance, and returns. However, when I had trouble with the device the customer support staff were outstanding. Very helpful in getting me a new device and the …
Very easy to work with and quick response! My doctor prescribed the machine and they contacted me the next day and I should receive it in a couple of days! They even delt with my insurance! The entire process took only a few days. Very impressed!
As far as products go, I was satisfied, but when it comes to business transparency, I was not. My doctor hadn’t used the company yet, so it was a trial run for her. The rep that introduced it to the office was misleading with her …
I am only at the beginning stages with Zynex Medical but the contact I have had so far has been good. My device is being shipped soon and I can give more feedback on that side of things. I would be more comfortable with things if I knew if …
My physical therapist ordered Zynex equipment to stimulate the quadriceps muscle after a total knee replacement. I received the equipment promptly, and also supplies as I needed them. Zynex worked with my insurance provider for seamless delivery. It was very impressive, efficient, and effective.
I am so impressed with the wonderful people at Zynex Medical. They are so pleasant and knowledgeable. With only two phone calls and one email I had a unit on its way to me the same day!! Amazing! I was referred to them by a feast friends …
My experience this afternoon was Great! The gentleman I spoke with was very knowledgeable about my insurance coverage and equipment I was prescribed! He took the time to explain the operation of the Tens Unit! I was prescribed. I was very …
Just got it in the mail for use on my back. I’ve used it once and loved it. Took my pain from a 7 to a 2! I fully recommend this! They even have one for stroke patients! My husband is 4 months into having an Ishemic stroke! I’m going to try it on him because it left him partially paralyzed!
Very quick to contact me from the referral and their customer service is amazing! I’m looking forward to receiving my unit that was sent out the day after they got the referral! And that is with them dealing with federal work comp! I know …
Cannot say enough positive things about this company and how professional and in tune to me like I was their only client. Every person I work with was amazing every time I would talk to someone I would get a follow-up phone call just to …
When I needed to get a replacement Tens unit I was treated with kindness. It was a great experience. I got my Tens unit within 5 days. I was so happy. It helps with my back pain . I would recommend a Tens unit over pain medication any day. Thank you for such a wonderful product.
Very patient and courteous people. I needed a tens machine for my back problems. They helped me set it up and showed me how to use it. They let me know they were there if I ever needed help again. Very grateful to be dealing with such nice and helpful people when I was going through a tough time.
Very nice. The rep was very caring and knowledgeable and polite. The main office in taking to me to take my insurance and numbers. I was very pleased with my experience. My product will arrive soon
The company itself gets 3 stars, they called same day my physical therapist prescribed a lumbar traction device, they outlined clearly that they’d work with insurance, that should my military-provided insurance deny the claim, that the …
Very easy process. Representative was very helpful . She made follow-up contact after equipment came to ensure I knew how to operate it and to ask if I had any questions. She even provided the information to stop the monthly deliveries of supplies(batteries/pads). Device works great. I often fall a sleep using it.
Very detailed and friendly. I spoke to three different employees. They were very prompt on contacting me back and explaining they prescriptions I would be receiving in the mail and explained to me how everything would work! I will be …
They have been great to work with! Local staff came to physical therapy and helped therapist hook me up to the machine. I have had calls from their staff in Colorado to make sure I have had everything I needed. …
They continue to bill me for supplies for the unit they provided, although I do not use it. Unfortunately it did not work for me. The sent the unit without approval from my insurance carrier and now are billing me a monthly fee for that …
I was afraid of the unit at first because I hate the idea of being Accidentally shocked. Which by the way you might need to impress on patients that you never take off the pads while the unit is in operation mode. Once two of my sons which …
It was a little bit of a mix up completing my online form but they were very timely and helpful in assisting me with my needs.
I just spoke to an associate this morning and I am just waiting for a couple of …
Whomever I spoke with didn’t seem too bright. He had me so frustrated that I just ended the call. I will follow up with my provider to see what else he’ll recommend. Your product (whatever it is) may be the best thing since sliced bread but I’ll never know. I do mean never, I won’t even try a second time.
They did it all! Quickly and effortlessly on my part. They received my drs order and contacted my insurance, received approval, spoke to me, shipped my device and it was in my hand 2 days later less than 1 week after my dr sent over the order! Great job Zynex medical!
Customer service is second to none!
I can not believe with in less than a day of my appointment and prescription, I already received a phone call to have my info updated and correct and have my …
I actually wasn’t going to write this review as I thought my issues with them were an individual problem, but the company prompted me to write one, I am now seeing I am in a very similar position as a recent poster, and feel like I should …
LOW score…….After receiving my machine in July 2020–4 months later I receive a letter stating an issue with billing with my insurance company. I had doctor’s office connect with them and thought it was taken care of. Then May of 2021 …
This Company has been outstanding. They got the script for what I need and with in two hours they called emailed me the forms to sign. Two hours later they called back to make sure that the address was correct and it actually shipped out …
My experience was amazing!!! Best ever customer service, hands down. I called and got a message, so I hung up. I got a call back, and he said he saw a missed call from my number. I was stunned. I explained that one channel lost a prong, …
The best in customer service is what was delivered from Zynex from day one. Not only was the company providing the perfect amount of customer contact, but they knew what supplies I needed and delivered them exactly when I needed them. If I …
The customer service was excellent. The representative was extremely knowledgeable and explained the process of not only how to use this product which has now and I believe will always help me but also the process of my insurance paying and …
I received a bill dating from 2018. I was assured my insurance would cover all costs but three years later I’m required to pay them. When I canceled auto shipments of supplies they attempted to change my mind, stating it was covered by …
They were horrible at communicating . Sent things I didn’t want or ask for. I should be able to opt in for things that are extra, not them send and charge us and then put it on us to return or cancel. …
I received a medical device from Zynex Medical in November, 2019. Insurance covered the expenses and I never received a bill from Zynex. In September, 2021, I received a bill from Zynex Medical indicating I owed them $132.00, or they …
I gave this company five stars because their product is solid and their customer service is way beyond! I’ve never experienced such thorough follow-up and amazing customer service from any product that was delivered to my door over the web. …
Staff is very courteous, knowledgeable, and attentive to your needs. They are happy to answer all of your questions and really care to make sure you have everything you need. no feelings of being rushed, I wasn’t made to feel like they …
I had a total knee replacement and in quite a bit of pain.My physical therapist used a tens unit on the pain. It helped me with the main. She suggested Zynex medical for a tens unit. Within a day they contacted me and answered my questions …
We are very excited to receive our new stem machine. We couldn’t be happier. The rep. was extremely pleasant. She answered all our questions and even suggested a few we didn’t even think to ask. She was happy and laughed often. Things are on their way. We are thrilled.
The representative at the pain management treatment office was incredibly kind and informative of the use of the device. Kelly made sure that before I left I felt comfortable with the settings and provided simple instructions for placement …
The representative were very helpful and friendly. They made sure I understood the product and the insurance process in case insurance didn’t pay and I wanted to keep the product. Everything was explained to me and the representative made …
During my most recent phone conversation with a Zynex rep, the representative was very knowledgeable and was able to provide me with all the information needed. I was pleased with their most recent service. …
Equipment and supplies shipped to me first before waiting to find out if insurance would cover. I specifically asked them to wait first. Later, I was accused of approving shipment. I feel this company is NOT transparent with business …
Getting account set up was very easy. I had a mistake on my document and they went out of their way to quickly fix the problem so they could send the supplies to me. Each representative that I encountered was very helpful and if they didn’t know the answer to my question they got an answer quickly.
Received a call quickly from company rep. This person was easy to understand, and explained the process making sure I understood. He was knowledgeable regarding my medical situation. I feel that I am in good hands with this company. I will receive my medical equipment quickly
I suffer from horrible back pain due to nerve damage in my spine from Degenerative Disk Disease, my Zynex unit helps me get through my work day. I am grateful to have a non-prescription medication option to use at work because mental acuity …
This time when I contacted Zynex because my device broke – the display screen was two ‘scratch’ like lines and the pulsing didn’t go on, however the power was on and lights blinking. I had my receipt and have only owned the device since …
They sent me a TENS unit with a nice bag, 4 batteries, a charger & 4 sets of pads. I get a monthly supply of pads & batteries plus if I need new leads, I just have to call them. They’re an amazing company, bills my insurance & helps in every way they can. I am so thankful for them & my unit!
They were amazing super friendly staff from the first person I spoke to about getting one to the last person I had to call for help. She walked me through everything I needed to know & understand how to use the device properly. Thank you all!!!
Wonderful group of people working there. Truly caring and competent caregivers. I’ve always been greeted with a welcoming smile by everyone from the receptionist to the provider. Empathetic and ready to listen and treat “w,(so far) is …
I placed my order online which was very easy. Zynex employee called me the next day to confirm the order because I hadn’t ordered supplies in a long time. Employee was courteous and knowledgeable. The order was placed and I received in a few days. Great company support!!!
She was very nice and kind and courteous as she was speaking with me. She asked me about my health and where was I experiencing pain. She went on to explain the details of what my my insurance would pay and she went on to tell me that I my …
I spoke with two individuals from this company today. Unfortunately I can’t remember the first person that I spoke with but she was extremely helpful, professional and friendly. She even expressed her empathy for the pain that I’m having. …
I am very impressed with Zynex Medical. I was introduced to their tens unit called NexWave, while at my Pain specialist. A rep was there and was very thorough explaining the device and its features including that my insurance covered it …
My experience is good…it does help the pain in my right knee and back…my only complaint is it isnt healed. I need to use it for about 1/2 hour morning and night to reduce the pain. I still have hope over time it will completely heal the areas that are painful.
I am really disappointed. Though couple of people I spoke with was very helpful, I don’t understand how they bill their customers. I did not use this machine much since I have a different one at home. They automatically sent you batteries & …
I absolutely love my device thank you so much for sending it to me so fast. It helps me move around more then I could before since allot of days my neck and back are in so much pain it hurts to walk around. So your company deserves the 5 stars great customer service too!!
I found it absolutely absurd that the people at Zynex Medical had absolutely no idea if this thing was actually going to be covered by my insurance. I did all the legwork I could, and my insurance company said over and over that Zynex would …
This company has been very helpful. I have a TENS unit and they helped me set it up and called to make sure I was all good. Fast forward 2 months….I haven’t been able to use it very much because my lower back is where the pain is and I …
Company sent their product and said they would follow-up with instructions regarding usage. Had the device for nearly two months without a call. They called after treatment was ending. Told I never used the equipment and wanted to send …
Very friendly and no BS. Straight to the point and easy to understand. Prompt responses and great at definition of the products offered as well as other products the company sells. The lady I had the privilege of speaking to was amazing and knows what she’s talking about. Very no pressure and professional.
Couldn’t find a medical supply locally for my TENS unit we discovered Zynex and even though they are in Colorado and me in Texas they took my insurance and were able to fill my prescription. Very courteous and nice people. I highly recommend this company.
My experience with Zynex has been great so far! Ruth was very professional and personable. She answered all my questions – and I had many — and when she didn’t know the answer to one of my many questions, she did not try to BS; she …
The website was very easy to use to order my equipment, however, I did not appreciate being hounded by the representatives. A different one calling back to back trying to make the sale. I had just lost my mother and could not speak to …
Well, I have not visited this place, I was called to follow-up on an order for a NexWave tens unit. The gentleman who aided me in this order was extremely helpful and concerned towards me and about the care treatment this unit would provide. I am looking forward to trying this for shoulder and lower back pain relief.
Very nice and informative assistance on day 1. Usually, I am given detailed information and then 👻 by companies that send out equipment. The device and instructions were very well structured as well as video instructions. I am at awe! Thank you for restoring my faith in the business realm. …
This company’s service is great. They give you the ways to contact them. I had to contact them by phone and the agent was super helpful and friendly. Their products are made to last. I would recommend them as a good source to get your products from.
Equipment was recommended by my PT, and they called me the same day. Spoke with Adam who was exceptionally knowledgeable and helpful in explaining the process, checking my insurance, and informing me of what further support I would receive …
They contacted me within hours of receiving my prescription! They were extremely thorough in explaining everything and I have my own personal rep to contact for anything and everything dealing with my device and the company. All were …
Exceptional customer service. Extremely professional and caring at the same time. The agents I spoke with worked quickly and efficiently to get me my device in a very timely manner and they explained the process with insurance and out of pocket. I am truly impressed.
ZYNEX Medical devices delivered directly to your home by your Doctor or Physical Therapist with complete information and instructions are the best. They ate covered by insurance in most cases. They offer over the phone assistant 24/7 as well. The cervical device that was ordered for my has helped me a lot.
Zynex Medical is awesome! I ordered a tens unit from them. They were very nice, efficient and handled my insurance without any problems or delays. I received my unit faster than I expected, especially since these days everything takes so long. I’m very pleased with my experience. Thank you Zynex Medical!
I’ve heard pretty good things about this company. Good customer service the two times I’ve called, but still waiting for my product to arrive. I haven’t heard back from them regarding insurance processing or payment yet. Hope I do soon. …
My experience with Zynex Medical was a very positive one. I was referred by my medical provider. The two representatives I spoke with were very professional, HIPAA compliant, personal and …
Wonderful experience with this company. The product works great! The only reason why I’m giving my IFC unit 4 out of 5 stars is because each session uses up an entire 9V battery! I could keep the device plugged into an outlet while I use …
I received a machine that never worked properly. After calling customer service multiple times there was no resolve. I decided to send it back. They stop sending bills & materials. Four years later with No correspondence or communication in …
I appreciate how quickly I was contacted by a knowledgeable and caring representative. “Ruth” was professional and efficient. She answered my questions, and now I am waiting for the TENs unit to arrive. It is rare these days to be able to speak an actual person! Thank you for the great customer service.
I had an appointment with my doctor on Friday 12/3, she sent a prescription to Zynex that day, and 3 days later on Monday 12/6 a wonderful representative called me. I forgot her name, but she was incredibly polite, knowledgeable, patient …
The representative that I spoke with on the phone was very knowledgeable as well as friendly. She explained everything in full detail and exactly how the device worked. She told us it would be mailed to us within 5 business days but WOW we …
The staff will call you faithfully and ask you a thousand questions 🥰 only to make sure you have enough and get the right product/s. After that, they will mail out your product/s before you run out . They are just simply the best @ most …
My experience with this company was disheartening to say the least. Zynex medical charged my insurance thousands of dollars for $30 worth of 9 volt batteries even when I requested the unwanted deliveries to stop. They also wanted a deposit …
Misrepresented themselves on phone. Quoted one thing billed another. Beware of charges not revealed in initial phone call. Batteries, patches, plus unit! Don’t even tell you they are sending just send every month. Told them wanted to return …
Service was friendly and speedy. I was charged full amount for device at time of ordering. I would get refunded any part insurance covered. Insurance denied my claim, now I’m stuck with an expensive device. It would have been nice if they contacted my insurance company first.
The appointment for the appliance preview was great but when I was contacted concerning whether the insurance would cover the cost, they wouldn’t know . I was told to send any checks I received from my insurance to them then I would pay the …
Great service from Zynex. They took care of everything to get my tens unit – contacting my insurance company to confirm coverage, sending the unit quickly with everything I need to get started – the unit, batteries, leads and electrodes. So helpful and proactive. I highly recommend them.
My physical therapist contacted a rep for me and they were able to quickly put in an order for me to receive the NexWave Unit. They took care of all insurance issues and the unit was shipped to my house quickly! (In 3 days!). Once I got my …
These people are scammers. They ran up my insurance and charged me a little over $3,500 twice a month sometimes 3 times a month for several months before I even noticed. I canceled and they kept sending me batteries and leads and charging …
The Zynex reps I spoke to called less than 24 hours after my Doctor submitted the referral. Thats pretty outstanding! They were also courteous and knowledgeable. Additionally my equipment was shipped the same day I spoke to the rep on the initial phone call. Again, outstanding!
Zynex is a complete scam. They send you equipment with the pretense of being free through insurance. Then start sending you bills trying to collect. Even after returning unused equipment per thier instruction, they will be harassing you a year later trying to collect unwarranted charges. Stay away.
The rep came to my home to show me how to properly use my new machine. To me that was more than I ever expected but was very pleased. The phone reps were very polite and helpful too. I would recommend this company to everyone.
Excellent customer service great people to talk too. Very informative and know the insurance information as well. And enjoyed the follow up calls if everything is ok with the equipment sent and working correctly, answered all my questions. …
The product is good but before I even got it I told their sales rep. that I didn’t want monthly deliveries. She let me know that I wouldn’t be charged and wouldn’t have deliveries. Well twice now I have gotten charged for monthly …
I had a very pleasant experience. I was contacted almost immediately after the order was placed. Talked to a representative that was well informed and able to answer my questions. Was also contacted by a rep who was located in my area and …
Unit is great but would be better if it was rechargeable instead of batteries that end up in the landfill forever. I don’t know about anything that I guy below is talking about as far as renting anything or having to pay for it. I was told …
The customer service is excellent
I love my TNS unit and it did not need so many electrode pads so I just continued delivery and they were very prompt. So I will order them as I need them for my …
Customer rep was extremely helpful in navigating the application process and squared me away with a comparable device, after my insurance wouldn’t approve the original. The gentleman I spoke with was helpful and quick in his assistance …
Customer service was completely helpful. They were able to explain everything right over the phone. It was so simple and incredibly easy and helpful. They called me to see if I needed more supplies. It’s been a great experience. The device …
The representative was very informative and explained the whole process to me. The machine came within 2 days of being ordered. The machine is small and easy to use and feels fabulous. It has 3 different modalities with easy to follow instructions. I look forward to using this often and highly recommend the product and company.
The sticky pads and batteries are shipped to me on a regular basis at no charge. Every representative I’ve dealt with has been very friendly and pleasant. Most importantly, the unit works like a DREAM!!! I highly recommend this company and product!
I have not received my TENS unit yet, but a Zynex representative contacted me the same day the prescription was written. The representative explained about the supplies. She verified that I had used a TENS unit before, but let me know I …
We received a call less than 24hrs from our appointment to provide my husband with his pain/healing equipment. They were great at following patient information protocol. After a quick phone call to my husband at work to “authorize” me, we …
Although customer service is nice after the fact, they still fall short with follow through. Additionally, they do not tell you that you’ll pay to rent the machine when they are selling it to you on the phone. They say things like ‘your …
Update: Absolutely disregard my first review!
A LOOOOONG story cut very short, so definitely the tl;dr but I will never ever use Zynex Medical for anything again! After MONTHS I learned that almost nothing …
If I could I would give a 0! They are nice and helpful when they call to get you your medical supplies. They tell you on the phone if your insurance does not pay for the device they will contact you to discuss your purchase options or …
I completely appreciated the assistance from Monica on the phone today. I do not appreciate the manner that Zynex does business. The equipment was turned in to my insurance and was not approved for various reasons. I was not advised that …
I will never order from this company again. They have been nothing but a hassle to work with. Policies are not explained and you are auto enrolled when you purchase things that include things like batteries. There prices are outrageous for …
I absolutely love my new unit, use daily! Oh and I have supplies plus batteries shipped to my mailbox every single month. It’s automated so I have without forgetting to order. Hands down the best company and products for my low back and hip pain
I work for a Doctor’s office and Zynex approached me to sell their machines to our patients. I told them I would be the Guinea pig and let them run my insurance. I specifically told them “do not send me the machine if my insurance will not …
Zynex was quick to help me solve a problem I had with my Tens unit. The lead wires had developed a short. They were able to mail out a new set to me in only three days. I am very grateful for their help! The device has been very helpful in managing the pain of sciatica down my leg.
I wish I could put zero stars. Experience wasn’t the best. I received the product in December. I was told I would either receive a check from insurance company to pay for the product or an invoice from the company. I did not receive either. …
Brian was the customer rep who helped me with a script order for a TENS device for my husband. He was very knowledgeable, professional, and friendly. I learned so much from him as he explained, in detail, what the TENS device is capable of. …
i did try the product and liked it , however, i received contradictory information about the actual cost/rental fees. The rep who showed me the device told me it was 100% risk. The territory Manager told me that they would send me one and …
I was mislead by my physical therapist and by Zynex regarding the device I was sent. I was told it was covered by insurance. My insurance did not cover the device. Zynex called and asked me how I liked the device. I told them I hadn’t used …
I gave Zynex Medical five stars for their prompt and courteous service as well as the representative whom I spoke with was considerate and understanding when addressing all of my needs and concerns. Shipping time was prompt and I am glad my …
The company is fabulous! The Regional sales Mrg. Zach D. Went way above & beyond what one would normally do! HE WENT OUT OF HIS WAY OVER 2HOURS NOT ONCE BUT TWICE!!! to see that I was taken care of and received the medical care & equipment needed on the SPOT IMMEDIATELY! Thank you so much Zach D. & Zynex Medical
***PLEASE READ*** Beware of hidden costs and ridiculous pricing! Update: it’s been over a year and we continue to get billed. They did try to offer me a very minor discount if I took down this poor review. How pathetic. Stay away from this …
I have used the Zynex Medical Device for a couple of days on my right shoulder. It does reduce pain making life a little more comfortable. However, like many things in life it had its downside. I don’t like carrying it in my pocket with …
I am blown away by the level of service provided. They called me to tell me what to expect. Then a lovely woman called me after I received it to make sure I was happy and spent 20 minutes answering my questions. I had no sense that she was …
Customer service was extremely nice and helpful. Polite. They explained the process from the beginning (when they received the prescription for my husband) through the shipping process and details regarding the unit we would be receiving. …
I got a call from them trying to get me set up to get it shipped out about 2 hours after my doctor put in the order. I couldn’t talk right then, so I asked them to call me the next day. Surely enough they did but I was in class so they left …
I spoke with Lucas when I called Zynex. He was excellent. He was very professional and very helpful. He was able to answer my questions. I appreciated how easy he made the process of registering for my device. It was shipped on a Thursday …
The only problem I had was not being able to reach the areas on my back, where I could have used it the most at the time. I used it on my hip and it seemed to offer some relief. It’s not an overnight fix that’s for sure. I liked it because …
The customer service is excellent, very prompt and quick to respond to emails. When I got my Device they followed up with me several times to make sure I was happy with my order. When I sent an email (after hours) they were quick to call me …
Horrible customer service. Got my TENS unit in October and have only heard from them once and that was for me to leave a review. Have tried calling to order replacement pads and get left on hold then told no one available to help and they …
BEWARE OF SCAM! ITS ALL FRAUD!!! You will be told that you will receive supplies for free. After several months or even a year later you will receive a bill for all of your supplies. I have United healthcare and they dropped this coverage because of fraudulent billing. Look into the reviews, you’ll hear the same story.
There are a lot of different companies trying to sell a lot of different products not only E-Stim, but other pain relief devices/machines thats just facts. Another fact is there is only *ONE* Zynex It even has another whole new function …
Terrible service. Cancelled supply order via email. Zynex never responded to my email or called me even though their notes say they did. They kept the bills coming. Sorry but you have lost a customer for life.
This company is an insurance scam. I was sold the NexWave tens machine with no out-of-pocket costs. They automatically opt you in for recurring medical supply shipments while billing your insurance thousands of dollars. Coincidentally, the supplies and devices are non-returnable and non-refundable according to Zynex.
Wish I could give zero stars. During one of the worst medical moments of my life trying to figure out a pain management device I got from them, their customer service rep was berating me for calling in for assistance on the device. I have …
Dishonest company , don’t do any type of business with them . They wait 8 months to bill you and by than it’s a $500 bill , from all the reviews on here it seems I am by far the only one they do it too . But also that’s a good way for them …
They are ripping off insurance and patients by sending supplies to their homes. I have called to stop the delivery and have even had my insurance reach out to them. Got another package last week
They said they wouldn’t send it unless iinsurance would pay for it. My insurance wouldn’t cover it but they still sent it. I returned it. I paid for the $50 for the two months that they said I had it. Then they sent me supplies and tried …
I reevaluated this service and I’m going to have to reduce my original opinion because of gross over charging for underrated merchandise. This service continues to bill my insurance exorbitant fees for 9 volt batteries and gel patches per month totaling hundreds of dollars for what should amount to less than 20.
If your Dr. prescribes a TENS unit for pain, DO NOT USE ZYNEX MEDICAL!!! They send tons of batteries & electrodes, much more than could be possibly needed, just so they can bill your insurance company for more. Of course the insurance …
Patients are not first. They are just excited to profit off a large subset of people that need help….people in pain. Their billing practices are egregious. They don’t allow for pre-auth. They claim $25 is the most you’ll pay—cost to rent …
Assured me that if the insurance didn’t cover it they would only charge $250. I later found out that they I paid $2500 for a $50 TENS unit. They auto shipped me items monthly that I asked for the to stop shipping. It took over 6 months for …
Sought out company with referal from physician. Spoke with rep set up everything was supposed to wait to ship until was cleared through insurance. That wasn’t done sent everything back in original packaging I NEVER opened anything until I …
Terrible product & service!!! Ortho PA ordered for me, for severe RA, cervical & spine problems. Device was small, weak & ineffective. Zynex then mailed me batteries & electrode pads – huge amounts, 100+. Then charged thousands of $$. I …
This is a dishonest company. My PT recommended I get a tens unit to help with back pain. First, This company sent me a device under the understanding that it would be covered by insurance. When it was not, I received a huge unexpected bill. …
My experience with Zynex Medical has been appauling. My physical therapist ordered a Zynex Stem Machine for me after I broke three bones my ankle which required three surgeries to get back to being able to walk. On getting back into my …
The Zynex is great for relieving pain. I use it daily for 40 minutes. It’s a little difficult to put the pads on yourself, depending on the area. It is portable so it is highly convenient. The help line is great & answered all my questions. …
Dishonest company. I am a physician and was doing a trial run with them by ordering a device for myself. They will try to send you overpriced supplies on a monthly basis automatically unless you explicitly tell them not to. They also wait …
The people were polite and helpful. The process of filling the prescription was very easy.
The process of updating the frequency of receiving supplies and changing my address was also seamless. These folks know what they are doing!
The customer service rep at Zynex was very easy to work with. They called while I was at work and I had to put him on hold a few times but he remained patient and helpful. I hope the unit can provide some relief.
Local rep., Brad Bell has been awesome from the trial through guiding me through the application process.
On the negative I am waiting on a call back to complete the process before my …
I get a billed for 3000 last month for the first time. I have two insurance dr said I would have no co pay. I Never received my product the dr said
I received a couple of white packages with a battery In it that cost 39.99 Has …
Called quickly. Very nice representative. However don’t like they send you the equipment before your insurance approval. And if insurance doesn’t cover you have to purchase full price, monthly payments, or return and pay rental for the time you have equipment. There’s no reason they can’t get insurance approved before shipment.
The company worked with our insurance very quickly. I received my order within two days. The customer service representatives were very nice and helped resolve items I needed very quickly as well. I highly recommend them.
Deceitful – they started charging me for things I didn’t even realize I agreed to and refused to return the products …
This company has went beyond my expectations. They have delivered my supplies in a very timely manner. They’ve made numerous calls to make sure I didn’t/don’t need anything. They’ve made sure that I knew how to use the gadget and everything. If I couldn’t give them a higher ranking I most definitely would.
I was not aware that I would have to pay I was informed my insurance company was paying for it. However upon discovering I was going to be responsible for payment the rep was courteous about allowing me to return it but was told I had to …
Where do I start, my initial encounter with the Representative was great when trying to get my business after my daughter surgery. I received the tens unit and additional patches for her to use at therapy and home. Upon transferring her to …
The machine itself provided little relief but the billing process was very deceiving. If you are not prepared to pay the out of pocket of $250 then make certain that your insurance company pre approved the device. They ship without the approval and then you are stuck with the bill.
They are eager and helpful getting what you need The doctor prescribed devise I got ended up not being covered by insurance so I had to pay. I believe they are overcharging so be careful and know where you stand ahead of getting the item first.
Excellent customer service experience. Travis was top notch in helping me. I am glad to have the hot cold therapy product. Very easy to use during recovery. I highly recommend.
Shady sales practices. I was deluged with texts and phone calls from the Zynex sales department offering to “help” me buy the Zynex TENS unit prescribed by my doctor. The problem is that the Zynex unit costs about FIVE times more than …
Zynex medical devices are very convenient for on the go and at home. This company is on top of making sure I have the needed refills of electrode pads for my tens unit without me having to do anything this company is great and would recommend them to anyone 😊 …
I would ABSOLUTELY NEVER recommend this company to anyone. Zero stars if possible. The headache I went through with billing and insurance for devices I NEVER used last over 6 months. I would highly recommend AVOIDING this company at all costs.
Thanks for letting me take this opportunity to express my gratitude. I have benefited greatly from your product. There were some delays getting the product to me because of some miscommunication. I am however glad to have the product to help relieve the pain I still have from my shoulder fracture.
The Nex Wave machine itself is great but Zynex Medical is a scam company. I was told after being contacted by them that my insurance would cover the unit which proved to be false. It is an out of network company so I have a large …
Thus far all I have experienced is my call to receive my product. Spencer, who was the customer service representative who called was nice, professional, and empathetic. This is a skill that especially in the medical field is very much needed and appreciated. Thank you Spencer!
I was very impressed with the level of service when I was contacted about how to use and what to expect with the device. The options and information made it say easy to say yes! Years ago,, Mom had 2 knee replacements and 10 yrs later a …
I was contacted quickly once my Dr. had placed the order for this ‘multi-functional’ TENS unit. I have to say that I was using a tens unit for spine from Rite Aid, (this is not a rank on Rite Aid at all). I was happy with it for years but …
Waiting period was a little long, the temperature was very cold inside, which made my wait seem even longer. The staff was a little rude and unwelcoming, lady at the window asked me if I had an appointment I said no and she told me to scan …
I can’t recall my agent’s name but he was knowledgeable, patient ,and awesome, very kind. He was pleasant I know that some of these are recorded they should share those with trainees with different call centers so we can get more agents as …
Fantastic product!!! But if you want to be privy to a $3000 bill definitely sign up for their service. They will send you products you don’t need and then bill you for them. Customer support says everything is fine but you will continue to …
They lied to me about the price of the unit. Just got a bill for monthly when I was told it was a one time cost by the rep and the physical therapist who recommended it. You can take this this back.
I was getting a rash from the adhesive on the electrodes. I called to see if there was anything like a hypoallergenic electrode. The customer service rep said they carried a “sensitive skin” electrode and would send a sample. Wonderful! 👏. …
my experience has been excellent. Over & above. Did the leg work to with working effortlessly to help me retain my machine for my medical issues. Every call, quick to respond. if wasn’t sure of answer, they’d connect me with who could help …
Terrible company, they tell you that your insurance will approve the unit and then it is out of your network and you are told You would be only responsible for $250 and then they send you a statement for $700 and they keep sending you more …
Excellent tool in pain management. Look it doesn’t solve your pain causation but but it helps create an atmosphere of pain mitigation. I use it after the day is over and it’s literally like I can feel the pain level dripping from an 8 to a …
I contacted them months ago to stop shipping due to not being able to afford it. They agree, stopped sending sticker refills. Everything seems good. Until I just got a bill, apparently they are still billing be and it’s been at least since February or longer since I’ve been receiving services from them.
Very pleasant to work with. Very informational and handles your insurance claims. Product is phenomenal. I had already purchased the over the counter product because I did not know my doctor could prescribe me a much better product. When …
Great people!
Ordered going into the weekend & was worried it would take forever to hear from them, but an agent reached out late Friday got me watching videos, the next day, …
My experience has been the BEST! Every time I have talked with someone they have been helpful and extremely polite. Everyone has gone out of their way to make sure I understood how to work the device and the payment policy plans for paying my bill. I’ve been very pleased!!
Very awful. I made it very clear that I didn’t want to be charged at all for a device if it was not covered under my insurance. I called them twice in two months to check if they had heard anything. Then I get a bill for $120 and I’m told …
Customer service always first rate. They go above an beyond to keep their customers happy. Their units work flawlessly and the technology works well for chronic pain patients surpassing others. Suggest using 110v adapter as much as …
Pretty good company to work with. Made one payment online but was unable to make anymore after that. Couldn’t get a bill at first. They finally contacted me so that I can get a bill to finish paying off my balance.
I have had an excellent experience with Zynex Medical. I met the sales rep.at my Physical Therapy clinic who let me try out the NexWave multiple wave stimulator. It was awesome. Zynex customer service called and for information and to let …
They were very helpful when contacted. Only problem I had is that I got a bill at the end. I felt Like I should have gotten monthly invoices and not surprised with one big invoice at the end. I was under the impression that my insurance …
The customer service is awesome. The contract me to see how the unit is working. When I have a question the rep. suggest a different type of support that might work better. They also made sure I’m not running out of my supplies. Keep up the good work.
Zynex was extremely helpful. They explained everything to help me understand how their product worked. My device arrived super fast (3 days) and had very easy instructions with it. After just 2 days of use I noticed a definite reduction of pain. Thank you Zynex.
Ford and Dr. . Brett were awesome to work with. When they hooked me up to the device my shoulder has been in pain for 3 months, and that device felt so good I can’t wait to use it more often. Thank you Dr. Brett and Ford you guys are awesome.
My doctor sent the RX to Zynex Medical for the Netwave Electrotherapy device and within 2 hours contacted me to get the device on the way. They already had the information the needed and after a few more questions, advised its on its way. The representative was very informative and nice to speak to.
Wonderful product. I have had back pain for almost for 15 years. I started going to PT and using this machine 60 mins a day and my back feels great!! Also every customer service representative I have ever talk to was so nice and informative.
I feel and broke my right arm ball joint that goes into the shoulder. The pain was more than I could imagine. By my physical therapist company recommended that I use zynex tens unit to help with pain and help the healing. …
My disc is torn at two points L4 & L5 and I have an injury in the neck area of C4 & C5.
The spine surgeon advised me to have surgery on my disc, but I insisted on …
Everyone has been very helpful. They answered questions they help me get set up it was the best experience with getting my tens unit. Very professional. I wish you didn’t have to go through what you have to go through to get to them their unit is wonderful I think them so much. Bonnie
Eric was really great! He was efficient and friendly. I was contacted immediately so I could get my device quickly. The fact that they will deal with insurance is fantastic!
This is an amazing machine. I have had back pain since I had a fall ten months ago. Got my unit after 9 months and it’s really helped not only with controlling the pain while I have it on but it’s also been helpful with sleeping. For the first time in months I’m getting my full eight hours again.
I found the Zynex associate I spoke with to be pleasant and well informed. She answered all my questions gave me a great deal of information. Over all I am very pleased with the quality of the service I received and I would certainly …
The first time I spoke with the Zynex personnel was great. I had hope for a treatment that actually worked for me… then that was it. Never heard from them again until I kept getting messages to leave them a review.. and here we are.
I have used their product at my physical therapist. I am pleased with how the unit works. Unfortunately, when I sent in paperwork to order my own unit everything went wrong. I did speak to a representative who called me and let him know …
Even after telling them to stop shipments over two weeks in advance, they continued to ship to me and continued to bill me. They refuse to take back any shipments or make adjustments to my bill. My insurance does not cover this and I …
Had low back pain. My therapist ordered a Zynex computer tablet with app and censors to guide my correct exercise movements that arrived two days later. Insurance covered. Totally high tech system that flexibly fits my busy lifestyle. Started recommending Zynex to others.
This small unit is perfect for use on my chronic problem points – hip and shin/ankle pain – especially between PT sessions and when I’m not in treatment. It’s easy to use and small enough to carry around while going about my household tasks. I’ve already recommended this device to friends with chronic joint pain issues.
My experience with Zynex has been awesome. When my insurance didn’t pay they let me make affordable payments to help ease my financial needs. They always ask if I need supplies or anything. Very, very good experience with this company.
They were very quick to respond to my prescription sent it. They were very professional but very personable when they called. He explained everything about the TEN’s unit and made sure to ask if I had any questions. He told me when it …
A lovely customer service representative helped me figure out some issues with my insurance. They were also kind enough to send a pack of electrodes until I can get things sorted. I recommend Zynex because of their amazing care handling orders. Their TENS units are matched by thoughtful service.
Absolutely nothing has been solved because the company has one goal in mind and that is to harass me. They will not listen to the facts, answer me in the way I asked, or forward information to me for a resolution to the complaint. I am so fed up with them. Why would I want to deal with this company? I do not.
I first spoke with Maria and she did a good job of explaining the process. When i called back, i spoke with Adam and he also was very helpful. I should have more feedback once i receive delivery
I found this company really disappointing and shady. I was contacted by a rep and told my device would be covered by my insurance and if it wasn’t I could have the option of either returning it or renting it. He also let me know not to ask …
I can’t live with my NexWave device. It relieves the spasms and pain in my neck and shoulders like nothing else can. I also couldn’t be happier with the customer service. I have needed them a few times. They are very kind and very prompt. I highly recommend this company!
The TENS device is an absolute game changer! I was shocked. It truly provides the relief I have been needing from constant lower back pain. The company’s customer service was unlike anything I have ever experienced. 10/10! They are so …
I complied with every way to send back their device when I did the device was returned back to me because it overweight shipping. Then the company tried to bill me for two months of usage and the majority of the time the device was either …
My experience with Zynex was frustrating. I got the unit quickly, but it only came with 2 sets of pads. When I called in to request more, they assured me that replacements were included in my monthly “package” and that I wouldn’t be …
The device arrived promptly. The material is easy to understand. There are lots of ways to contact the company for help with questions. The device works really well and the initial supply of electrodes is great. Most importantly it seems that I may have finally found something to help with pain.
Truly impressed! They got in touch with me less than 24 hours of the prescription for the device being written. The rep was very Kind and thorough. I am currently waiting to receive the device and see if my insurance will cover it.🤞 I have …
Love my Zynex NexWave. I have tried other TENS units in the past , but this one with the IFC therapy is the best. The representatives are very friendly and helpful. Definitely would recommend this product for every day aches and pains.
Update:
In response to this review Zynex commented that I should call them again. I did and they said are able to get a device out to me right away. I’ll update again …
Just received my Tens unit. Great instructions and video was also helpful. I used it on my lower back, shoulder and knee, very happy with the results so far. The shoulder and waist wrap were expensive $150. each and once opened can’t be …
My son is using this product twice a day and it’s working on his back muscles.They are so good at sending new batteries and pads. The people that you talk to are very nice and find info for you. The company is very good.
Great experience – everyone on the ball. They contacted me right away and explained how the process would work in coordinating with my insurance company. I received my Saunders cervical traction device very quickly and have been enjoying the benefits of using it already.
The Zynex Medical Company is all about providing great customer service & a top notch product. Check it out for the best alternative pain relief. I spoke to my therapist about 2 pm in afternoon & I received a phone call by 5:30 pm. My TENS …
The person I spoke to was personable and friendly! Explained the details and how their service works. The unit is to arrive in 3-5 days, with bill or whatever insurance coverage is. He was open about cost and reminded me several times to …
Excellent service, customer care and communication with me to make sure I had everything I needed. Shipping was very fast and packaged nicely. Will recommend Zynex Medical to anyone I know who could benefit from their services…
Zynex was contacted by my doctor to provide a TENS unit. I cannot imagine why Zynex would have taken my business knowing they were out of network for my medical insurance. I have already met my deductible for the year, but because it was …
Honestly, I’d totally forgotten I was supposed to be getting a medical device! But when they called, they were super nice, professional, and they were really fast. Fast during the initial call and fast getting back to me about the …
The rep from Zynex that phoned me was professional and very helpful. He took all my information explained the process and the possible positive impact the machine could have on me. He also let me know that if I had any questions or concerns that I could phone back and someone would be happy to assist me.
Very helpful and transparent customer care line. I also got straightforward info about billing and working with my insurance company, which isn’t something I often experience when navigating my chronic pain management.
We have had the best customer service with Zynex. They reached out frequently, made sure we had the best contact numbers in case we needed them, and responded promptly either by phone or email. I am very impressed!
The experience I’ve had this far was very pleasant and warm. The gentleman I spoke to handled the order with extra care and when a problem came about he went over and beyond to rectify the situation. I just ordered today so I’ll respond with an update.
I used the device for the better part of a year. It helped. Why the 3 stars? Billing and insurance issues. It took a few calls with Zynex to address charges and bill-backs, and they were usually very helpful. But these kept happening. …
I got a call from Zynex Medical, completely surprised. My doctor didn’t tell me anything about my order. The Representative was FABULOUS!! He reassured me and explained everything that I was getting, why, and when I would receive my order. …
The unit was recieved very quickly. The start up directions are easy to understand. I was so happy to find they even provided extra 9 volt batteries.
I’ve only had it 2 days so can’t comment on the effectiveness yet.
I would give no stars if that were possible. Their employee put an incorrect coverage code on my ABN form which meant Medicare refused coverage. The code they listed was nowhere on the prescription from my PT. They would not or could not …
My interaction with Zynex was all done by phone. And I don’t remember the kind female that was assisting me but she was extremely friendly and very thorough. She explained that she needed some additional information from my PT and she said …
When I was called regarding some equipment my doctor had ordered. She was very professional and knowledgeable about the equipment. Apparently my doctor had ordered two things that were very similar. Not only did she save my insurance money but I also learned a little bit about the equipment I’m getting. Thank you so much
I love my Tens unit it gives me a lot of relief from the pain in my lower back from all the surgeries (7) that I have had. It is so easy to use, I can even get on my back by myself. And in no time the pain is relieved enough that I can …
The customer service team are very helpful and knowledgeable. They answered all my questions and instructed me as to how to use each setting. I’m very happy with both the service I received and the follow-up care. I would highly recommend …
My Doctor ordered the NexWave device to help with my chronic back pain. Zynex Medical was very prompt, professional, and responsive to my needs and questions. After receiving the device I was contacted by a helpful representative who explained all the features, which was extremely helpful!
I recently had back surgery on my L4 & L5 and they helped me get a tens unit for my pain. They were so kind and answered all my questions and it made me super comfortable knowing that I will not be billed. Thank you Zynex. I don’t normally leave reviews but this was a great experience
Product was good did not get insurance approval. Returning the unit today (after 2.5 weeks)and paying the agreed upon $25.00 1 month charge if it was denied. I will update the review if they try and bill for anything else than the promised $25.00. I have a feeling there will be attempts at more charges.
I just received the unit & have been reading the info. I haven’t used it yet…..I wanted to make sure I understood how it works first. But now that I do, I am very excited to start using it today. …
I worked with Ashley G. and I was beyond satisfied with her customer service. She was very knowledgeable of the product and addressed all my questions. Her compassionate and pleasant demeanor was a plus. Great experience and I hope I can get her whenever I need to contact your company.
I would NEVER use Zynex Medica againl!! I, unfortunately did and I am being scammed out of half of a thousand dollars! I never give bad reviews. People truly complain too much, but buyer beware! I’ve told them repeatedly to quit sending …
I spoke with your representative Jade. She was extremely helpful and patient as she walked me through the steps to determine why my TENS unit was shutting off. She will be sending a replacement lead-wire based on her assessment. I feel that she was competent at her job.
I was referred to Zynex by my doctor for equipment relating to chronic pain. The machine was great, and I’ve used it with ease. However, they mailed me out “refill equipment” without my consent. I never received one bill for 8 months, no …
This company is very slow at invoicing and then telling you it too late to correct billing. Let’s you know about rental rates without invoicing monthly for you to be aware of costs until 10+ months have gone by. If you deal with this …
Charged way too much for device and supplies. I’m a nurse whom zynex wanted me to recommend there product to patients. At a lunch meeting with one of there Zynex sales reps Raquel informed me that patients or anyone purchasing a unit should …
It started with great services from getting my equipment in through charging my insurance company. However, they did not refund my prepayment as they promised more than a month after my insurance company paid them. I had to call them to …
The equipment arrived in a very timely manner. I have severe back lumbar pains and the IBS setting seems to be working pretty good It doesn’t totally alleviate the pain but it’s substantially relieves that. It comes with complete …
They were very nice and helpful in getting my device ordered. I wanted to make sure that Medicare would cover my device that my Physical Therapist ordered for me and they instructed me to call Medicare and talk to them prior to my having …
The most polite group of employees I have encountered. Each member of the team that we spoke to was courteous and informative. The representatives were patient with my daughter as they instructed her on how to set up the equipment, as well as very knowledgeable in regards to their products.
My doctor ordered a tens unit for me for my chronic back pain. My doctor nor his staff checked to see if Zynex Medical was in my network. When I got the unit, I NEVER USED IT!!! I had to wait to see what if any if my insurance was going …
The product is good. Help with pain.. But only temporary relief for a few hours. Very handy that its small and you can walk around with it with battery use. . my insurance did not cover any of it. So I got a bill after 4 months of use. No letter before to let me know it will not be covered by insurance. So now I have a large bill.
My Zynex device arrived with some intimidating paperwork regarding payment, insurance, and returns. However, when I had trouble with the device the customer support staff were outstanding. Very helpful in getting me a new device and the …
Very easy to work with and quick response! My doctor prescribed the machine and they contacted me the next day and I should receive it in a couple of days! They even delt with my insurance! The entire process took only a few days. Very impressed!
As far as products go, I was satisfied, but when it comes to business transparency, I was not. My doctor hadn’t used the company yet, so it was a trial run for her. The rep that introduced it to the office was misleading with her …
I am only at the beginning stages with Zynex Medical but the contact I have had so far has been good. My device is being shipped soon and I can give more feedback on that side of things. I would be more comfortable with things if I knew if …
My physical therapist ordered Zynex equipment to stimulate the quadriceps muscle after a total knee replacement. I received the equipment promptly, and also supplies as I needed them. Zynex worked with my insurance provider for seamless delivery. It was very impressive, efficient, and effective.
I am so impressed with the wonderful people at Zynex Medical. They are so pleasant and knowledgeable. With only two phone calls and one email I had a unit on its way to me the same day!! Amazing! I was referred to them by a feast friends …
My experience this afternoon was Great! The gentleman I spoke with was very knowledgeable about my insurance coverage and equipment I was prescribed! He took the time to explain the operation of the Tens Unit! I was prescribed. I was very …
Just got it in the mail for use on my back. I’ve used it once and loved it. Took my pain from a 7 to a 2! I fully recommend this! They even have one for stroke patients! My husband is 4 months into having an Ishemic stroke! I’m going to try it on him because it left him partially paralyzed!
Stop all orders that come in, before you know it you’ll have a 4000$ bill and nothings returnable n I mean nothing
Very quick to contact me from the referral and their customer service is amazing! I’m looking forward to receiving my unit that was sent out the day after they got the referral! And that is with them dealing with federal work comp! I know …
Cannot say enough positive things about this company and how professional and in tune to me like I was their only client. Every person I work with was amazing every time I would talk to someone I would get a follow-up phone call just to …
When I needed to get a replacement Tens unit I was treated with kindness. It was a great experience. I got my Tens unit within 5 days. I was so happy. It helps with my back pain . I would recommend a Tens unit over pain medication any day. Thank you for such a wonderful product.
Very patient and courteous people. I needed a tens machine for my back problems. They helped me set it up and showed me how to use it. They let me know they were there if I ever needed help again. Very grateful to be dealing with such nice and helpful people when I was going through a tough time.
Very nice. The rep was very caring and knowledgeable and polite. The main office in taking to me to take my insurance and numbers. I was very pleased with my experience. My product will arrive soon
The company itself gets 3 stars, they called same day my physical therapist prescribed a lumbar traction device, they outlined clearly that they’d work with insurance, that should my military-provided insurance deny the claim, that the …
Very easy process. Representative was very helpful . She made follow-up contact after equipment came to ensure I knew how to operate it and to ask if I had any questions. She even provided the information to stop the monthly deliveries of supplies(batteries/pads). Device works great. I often fall a sleep using it.
Very detailed and friendly. I spoke to three different employees. They were very prompt on contacting me back and explaining they prescriptions I would be receiving in the mail and explained to me how everything would work! I will be …
They have been great to work with! Local staff came to physical therapy and helped therapist hook me up to the machine. I have had calls from their staff in Colorado to make sure I have had everything I needed. …
They continue to bill me for supplies for the unit they provided, although I do not use it. Unfortunately it did not work for me. The sent the unit without approval from my insurance carrier and now are billing me a monthly fee for that …
I was afraid of the unit at first because I hate the idea of being Accidentally shocked. Which by the way you might need to impress on patients that you never take off the pads while the unit is in operation mode. Once two of my sons which …
It was a little bit of a mix up completing my online form but they were very timely and helpful in assisting me with my needs.
I just spoke to an associate this morning and I am just waiting for a couple of …
Whomever I spoke with didn’t seem too bright. He had me so frustrated that I just ended the call. I will follow up with my provider to see what else he’ll recommend. Your product (whatever it is) may be the best thing since sliced bread but I’ll never know. I do mean never, I won’t even try a second time.
They did it all! Quickly and effortlessly on my part. They received my drs order and contacted my insurance, received approval, spoke to me, shipped my device and it was in my hand 2 days later less than 1 week after my dr sent over the order! Great job Zynex medical!
Customer service is second to none!
I can not believe with in less than a day of my appointment and prescription, I already received a phone call to have my info updated and correct and have my …
I actually wasn’t going to write this review as I thought my issues with them were an individual problem, but the company prompted me to write one, I am now seeing I am in a very similar position as a recent poster, and feel like I should …
LOW score…….After receiving my machine in July 2020–4 months later I receive a letter stating an issue with billing with my insurance company. I had doctor’s office connect with them and thought it was taken care of. Then May of 2021 …
This Company has been outstanding. They got the script for what I need and with in two hours they called emailed me the forms to sign. Two hours later they called back to make sure that the address was correct and it actually shipped out …
My experience was amazing!!! Best ever customer service, hands down. I called and got a message, so I hung up. I got a call back, and he said he saw a missed call from my number. I was stunned. I explained that one channel lost a prong, …
The best in customer service is what was delivered from Zynex from day one. Not only was the company providing the perfect amount of customer contact, but they knew what supplies I needed and delivered them exactly when I needed them. If I …
The customer service was excellent. The representative was extremely knowledgeable and explained the process of not only how to use this product which has now and I believe will always help me but also the process of my insurance paying and …
I received a bill dating from 2018. I was assured my insurance would cover all costs but three years later I’m required to pay them. When I canceled auto shipments of supplies they attempted to change my mind, stating it was covered by …
They were horrible at communicating . Sent things I didn’t want or ask for. I should be able to opt in for things that are extra, not them send and charge us and then put it on us to return or cancel. …
I received a medical device from Zynex Medical in November, 2019. Insurance covered the expenses and I never received a bill from Zynex. In September, 2021, I received a bill from Zynex Medical indicating I owed them $132.00, or they …
I gave this company five stars because their product is solid and their customer service is way beyond! I’ve never experienced such thorough follow-up and amazing customer service from any product that was delivered to my door over the web. …
Staff is very courteous, knowledgeable, and attentive to your needs. They are happy to answer all of your questions and really care to make sure you have everything you need. no feelings of being rushed, I wasn’t made to feel like they …
I had a total knee replacement and in quite a bit of pain.My physical therapist used a tens unit on the pain. It helped me with the main. She suggested Zynex medical for a tens unit. Within a day they contacted me and answered my questions …
We are very excited to receive our new stem machine. We couldn’t be happier. The rep. was extremely pleasant. She answered all our questions and even suggested a few we didn’t even think to ask. She was happy and laughed often. Things are on their way. We are thrilled.
The representative at the pain management treatment office was incredibly kind and informative of the use of the device. Kelly made sure that before I left I felt comfortable with the settings and provided simple instructions for placement …
The representative were very helpful and friendly. They made sure I understood the product and the insurance process in case insurance didn’t pay and I wanted to keep the product. Everything was explained to me and the representative made …
During my most recent phone conversation with a Zynex rep, the representative was very knowledgeable and was able to provide me with all the information needed. I was pleased with their most recent service. …
Equipment and supplies shipped to me first before waiting to find out if insurance would cover. I specifically asked them to wait first. Later, I was accused of approving shipment. I feel this company is NOT transparent with business …
Getting account set up was very easy. I had a mistake on my document and they went out of their way to quickly fix the problem so they could send the supplies to me. Each representative that I encountered was very helpful and if they didn’t know the answer to my question they got an answer quickly.
Received a call quickly from company rep. This person was easy to understand, and explained the process making sure I understood. He was knowledgeable regarding my medical situation. I feel that I am in good hands with this company. I will receive my medical equipment quickly
I suffer from horrible back pain due to nerve damage in my spine from Degenerative Disk Disease, my Zynex unit helps me get through my work day. I am grateful to have a non-prescription medication option to use at work because mental acuity …
This time when I contacted Zynex because my device broke – the display screen was two ‘scratch’ like lines and the pulsing didn’t go on, however the power was on and lights blinking. I had my receipt and have only owned the device since …
They sent me a TENS unit with a nice bag, 4 batteries, a charger & 4 sets of pads. I get a monthly supply of pads & batteries plus if I need new leads, I just have to call them. They’re an amazing company, bills my insurance & helps in every way they can. I am so thankful for them & my unit!
They were amazing super friendly staff from the first person I spoke to about getting one to the last person I had to call for help. She walked me through everything I needed to know & understand how to use the device properly. Thank you all!!!
Wonderful group of people working there. Truly caring and competent caregivers. I’ve always been greeted with a welcoming smile by everyone from the receptionist to the provider. Empathetic and ready to listen and treat “w,(so far) is …
I placed my order online which was very easy. Zynex employee called me the next day to confirm the order because I hadn’t ordered supplies in a long time. Employee was courteous and knowledgeable. The order was placed and I received in a few days. Great company support!!!
She was very nice and kind and courteous as she was speaking with me. She asked me about my health and where was I experiencing pain. She went on to explain the details of what my my insurance would pay and she went on to tell me that I my …
I spoke with two individuals from this company today. Unfortunately I can’t remember the first person that I spoke with but she was extremely helpful, professional and friendly. She even expressed her empathy for the pain that I’m having. …
I am very impressed with Zynex Medical. I was introduced to their tens unit called NexWave, while at my Pain specialist. A rep was there and was very thorough explaining the device and its features including that my insurance covered it …
My experience is good…it does help the pain in my right knee and back…my only complaint is it isnt healed. I need to use it for about 1/2 hour morning and night to reduce the pain. I still have hope over time it will completely heal the areas that are painful.
I am really disappointed. Though couple of people I spoke with was very helpful, I don’t understand how they bill their customers. I did not use this machine much since I have a different one at home. They automatically sent you batteries & …
I absolutely love my device thank you so much for sending it to me so fast. It helps me move around more then I could before since allot of days my neck and back are in so much pain it hurts to walk around. So your company deserves the 5 stars great customer service too!!
I found it absolutely absurd that the people at Zynex Medical had absolutely no idea if this thing was actually going to be covered by my insurance. I did all the legwork I could, and my insurance company said over and over that Zynex would …
This company has been very helpful. I have a TENS unit and they helped me set it up and called to make sure I was all good. Fast forward 2 months….I haven’t been able to use it very much because my lower back is where the pain is and I …
Company sent their product and said they would follow-up with instructions regarding usage. Had the device for nearly two months without a call. They called after treatment was ending. Told I never used the equipment and wanted to send …
Very friendly and no BS. Straight to the point and easy to understand. Prompt responses and great at definition of the products offered as well as other products the company sells. The lady I had the privilege of speaking to was amazing and knows what she’s talking about. Very no pressure and professional.
Couldn’t find a medical supply locally for my TENS unit we discovered Zynex and even though they are in Colorado and me in Texas they took my insurance and were able to fill my prescription. Very courteous and nice people. I highly recommend this company.
My experience with Zynex has been great so far! Ruth was very professional and personable. She answered all my questions – and I had many — and when she didn’t know the answer to one of my many questions, she did not try to BS; she …
The website was very easy to use to order my equipment, however, I did not appreciate being hounded by the representatives. A different one calling back to back trying to make the sale. I had just lost my mother and could not speak to …
Well, I have not visited this place, I was called to follow-up on an order for a NexWave tens unit. The gentleman who aided me in this order was extremely helpful and concerned towards me and about the care treatment this unit would provide. I am looking forward to trying this for shoulder and lower back pain relief.
Very nice and informative assistance on day 1. Usually, I am given detailed information and then 👻 by companies that send out equipment. The device and instructions were very well structured as well as video instructions. I am at awe! Thank you for restoring my faith in the business realm. …
This company’s service is great. They give you the ways to contact them. I had to contact them by phone and the agent was super helpful and friendly. Their products are made to last. I would recommend them as a good source to get your products from.
Equipment was recommended by my PT, and they called me the same day. Spoke with Adam who was exceptionally knowledgeable and helpful in explaining the process, checking my insurance, and informing me of what further support I would receive …
They contacted me within hours of receiving my prescription! They were extremely thorough in explaining everything and I have my own personal rep to contact for anything and everything dealing with my device and the company. All were …
Exceptional customer service. Extremely professional and caring at the same time. The agents I spoke with worked quickly and efficiently to get me my device in a very timely manner and they explained the process with insurance and out of pocket. I am truly impressed.
ZYNEX Medical devices delivered directly to your home by your Doctor or Physical Therapist with complete information and instructions are the best. They ate covered by insurance in most cases. They offer over the phone assistant 24/7 as well. The cervical device that was ordered for my has helped me a lot.
Zynex Medical is awesome! I ordered a tens unit from them. They were very nice, efficient and handled my insurance without any problems or delays. I received my unit faster than I expected, especially since these days everything takes so long. I’m very pleased with my experience. Thank you Zynex Medical!
I’ve heard pretty good things about this company. Good customer service the two times I’ve called, but still waiting for my product to arrive. I haven’t heard back from them regarding insurance processing or payment yet. Hope I do soon. …
My experience with Zynex Medical was a very positive one. I was referred by my medical provider. The two representatives I spoke with were very professional, HIPAA compliant, personal and …
Wonderful experience with this company. The product works great! The only reason why I’m giving my IFC unit 4 out of 5 stars is because each session uses up an entire 9V battery! I could keep the device plugged into an outlet while I use …
I received a machine that never worked properly. After calling customer service multiple times there was no resolve. I decided to send it back. They stop sending bills & materials. Four years later with No correspondence or communication in …
I appreciate how quickly I was contacted by a knowledgeable and caring representative. “Ruth” was professional and efficient. She answered my questions, and now I am waiting for the TENs unit to arrive. It is rare these days to be able to speak an actual person! Thank you for the great customer service.
I had an appointment with my doctor on Friday 12/3, she sent a prescription to Zynex that day, and 3 days later on Monday 12/6 a wonderful representative called me. I forgot her name, but she was incredibly polite, knowledgeable, patient …
The representative that I spoke with on the phone was very knowledgeable as well as friendly. She explained everything in full detail and exactly how the device worked. She told us it would be mailed to us within 5 business days but WOW we …
The staff will call you faithfully and ask you a thousand questions 🥰 only to make sure you have enough and get the right product/s. After that, they will mail out your product/s before you run out . They are just simply the best @ most …
My experience with this company was disheartening to say the least. Zynex medical charged my insurance thousands of dollars for $30 worth of 9 volt batteries even when I requested the unwanted deliveries to stop. They also wanted a deposit …
Misrepresented themselves on phone. Quoted one thing billed another. Beware of charges not revealed in initial phone call. Batteries, patches, plus unit! Don’t even tell you they are sending just send every month. Told them wanted to return …
Service was friendly and speedy. I was charged full amount for device at time of ordering. I would get refunded any part insurance covered. Insurance denied my claim, now I’m stuck with an expensive device. It would have been nice if they contacted my insurance company first.
The appointment for the appliance preview was great but when I was contacted concerning whether the insurance would cover the cost, they wouldn’t know . I was told to send any checks I received from my insurance to them then I would pay the …
Great service from Zynex. They took care of everything to get my tens unit – contacting my insurance company to confirm coverage, sending the unit quickly with everything I need to get started – the unit, batteries, leads and electrodes. So helpful and proactive. I highly recommend them.
My physical therapist contacted a rep for me and they were able to quickly put in an order for me to receive the NexWave Unit. They took care of all insurance issues and the unit was shipped to my house quickly! (In 3 days!). Once I got my …
These people are scammers. They ran up my insurance and charged me a little over $3,500 twice a month sometimes 3 times a month for several months before I even noticed. I canceled and they kept sending me batteries and leads and charging …
The Zynex reps I spoke to called less than 24 hours after my Doctor submitted the referral. Thats pretty outstanding! They were also courteous and knowledgeable. Additionally my equipment was shipped the same day I spoke to the rep on the initial phone call. Again, outstanding!
Zynex is a complete scam. They send you equipment with the pretense of being free through insurance. Then start sending you bills trying to collect. Even after returning unused equipment per thier instruction, they will be harassing you a year later trying to collect unwarranted charges. Stay away.
I didn’t receive much relief at all . I also wasn’t told I would have a monthly charge . So , that was disappointing .
The rep came to my home to show me how to properly use my new machine. To me that was more than I ever expected but was very pleased. The phone reps were very polite and helpful too. I would recommend this company to everyone.
Excellent customer service great people to talk too. Very informative and know the insurance information as well. And enjoyed the follow up calls if everything is ok with the equipment sent and working correctly, answered all my questions. …
The product is good but before I even got it I told their sales rep. that I didn’t want monthly deliveries. She let me know that I wouldn’t be charged and wouldn’t have deliveries. Well twice now I have gotten charged for monthly …
I had a very pleasant experience. I was contacted almost immediately after the order was placed. Talked to a representative that was well informed and able to answer my questions. Was also contacted by a rep who was located in my area and …
Unit is great but would be better if it was rechargeable instead of batteries that end up in the landfill forever. I don’t know about anything that I guy below is talking about as far as renting anything or having to pay for it. I was told …
The customer service is excellent
I love my TNS unit and it did not need so many electrode pads so I just continued delivery and they were very prompt. So I will order them as I need them for my …
Customer rep was extremely helpful in navigating the application process and squared me away with a comparable device, after my insurance wouldn’t approve the original. The gentleman I spoke with was helpful and quick in his assistance …
Customer service was completely helpful. They were able to explain everything right over the phone. It was so simple and incredibly easy and helpful. They called me to see if I needed more supplies. It’s been a great experience. The device …
The representative was very informative and explained the whole process to me. The machine came within 2 days of being ordered. The machine is small and easy to use and feels fabulous. It has 3 different modalities with easy to follow instructions. I look forward to using this often and highly recommend the product and company.
The sticky pads and batteries are shipped to me on a regular basis at no charge. Every representative I’ve dealt with has been very friendly and pleasant. Most importantly, the unit works like a DREAM!!! I highly recommend this company and product!
I have not received my TENS unit yet, but a Zynex representative contacted me the same day the prescription was written. The representative explained about the supplies. She verified that I had used a TENS unit before, but let me know I …
We received a call less than 24hrs from our appointment to provide my husband with his pain/healing equipment. They were great at following patient information protocol. After a quick phone call to my husband at work to “authorize” me, we …
Although customer service is nice after the fact, they still fall short with follow through. Additionally, they do not tell you that you’ll pay to rent the machine when they are selling it to you on the phone. They say things like ‘your …
Update: Absolutely disregard my first review!
A LOOOOONG story cut very short, so definitely the tl;dr but I will never ever use Zynex Medical for anything again! After MONTHS I learned that almost nothing …
If I could I would give a 0! They are nice and helpful when they call to get you your medical supplies. They tell you on the phone if your insurance does not pay for the device they will contact you to discuss your purchase options or …
I completely appreciated the assistance from Monica on the phone today. I do not appreciate the manner that Zynex does business. The equipment was turned in to my insurance and was not approved for various reasons. I was not advised that …
I will never order from this company again. They have been nothing but a hassle to work with. Policies are not explained and you are auto enrolled when you purchase things that include things like batteries. There prices are outrageous for …
I absolutely love my new unit, use daily! Oh and I have supplies plus batteries shipped to my mailbox every single month. It’s automated so I have without forgetting to order. Hands down the best company and products for my low back and hip pain
I work for a Doctor’s office and Zynex approached me to sell their machines to our patients. I told them I would be the Guinea pig and let them run my insurance. I specifically told them “do not send me the machine if my insurance will not …
Zynex was quick to help me solve a problem I had with my Tens unit. The lead wires had developed a short. They were able to mail out a new set to me in only three days. I am very grateful for their help! The device has been very helpful in managing the pain of sciatica down my leg.
I wish I could put zero stars. Experience wasn’t the best. I received the product in December. I was told I would either receive a check from insurance company to pay for the product or an invoice from the company. I did not receive either. …
Brian was the customer rep who helped me with a script order for a TENS device for my husband. He was very knowledgeable, professional, and friendly. I learned so much from him as he explained, in detail, what the TENS device is capable of. …
i did try the product and liked it , however, i received contradictory information about the actual cost/rental fees. The rep who showed me the device told me it was 100% risk. The territory Manager told me that they would send me one and …
I was mislead by my physical therapist and by Zynex regarding the device I was sent. I was told it was covered by insurance. My insurance did not cover the device. Zynex called and asked me how I liked the device. I told them I hadn’t used …
I gave Zynex Medical five stars for their prompt and courteous service as well as the representative whom I spoke with was considerate and understanding when addressing all of my needs and concerns. Shipping time was prompt and I am glad my …
The company is fabulous! The Regional sales Mrg. Zach D. Went way above & beyond what one would normally do! HE WENT OUT OF HIS WAY OVER 2HOURS NOT ONCE BUT TWICE!!! to see that I was taken care of and received the medical care & equipment needed on the SPOT IMMEDIATELY! Thank you so much Zach D. & Zynex Medical
Awesome product!! Very happy with my device & customer service. Thank you so much
***PLEASE READ*** Beware of hidden costs and ridiculous pricing! Update: it’s been over a year and we continue to get billed. They did try to offer me a very minor discount if I took down this poor review. How pathetic. Stay away from this …
I have used the Zynex Medical Device for a couple of days on my right shoulder. It does reduce pain making life a little more comfortable. However, like many things in life it had its downside. I don’t like carrying it in my pocket with …
I am blown away by the level of service provided. They called me to tell me what to expect. Then a lovely woman called me after I received it to make sure I was happy and spent 20 minutes answering my questions. I had no sense that she was …
Customer service was extremely nice and helpful. Polite. They explained the process from the beginning (when they received the prescription for my husband) through the shipping process and details regarding the unit we would be receiving. …
I got a call from them trying to get me set up to get it shipped out about 2 hours after my doctor put in the order. I couldn’t talk right then, so I asked them to call me the next day. Surely enough they did but I was in class so they left …
I spoke with Lucas when I called Zynex. He was excellent. He was very professional and very helpful. He was able to answer my questions. I appreciated how easy he made the process of registering for my device. It was shipped on a Thursday …
The only problem I had was not being able to reach the areas on my back, where I could have used it the most at the time. I used it on my hip and it seemed to offer some relief. It’s not an overnight fix that’s for sure. I liked it because …
The customer service is excellent, very prompt and quick to respond to emails. When I got my Device they followed up with me several times to make sure I was happy with my order. When I sent an email (after hours) they were quick to call me …
Horrible customer service. Got my TENS unit in October and have only heard from them once and that was for me to leave a review. Have tried calling to order replacement pads and get left on hold then told no one available to help and they …
Zynex Medical is amazing, They care for their customers. I have a tens unit through them & they make sure I have plenty of patches & batteries.
BEWARE OF SCAM! ITS ALL FRAUD!!! You will be told that you will receive supplies for free. After several months or even a year later you will receive a bill for all of your supplies. I have United healthcare and they dropped this coverage because of fraudulent billing. Look into the reviews, you’ll hear the same story.
There are a lot of different companies trying to sell a lot of different products not only E-Stim, but other pain relief devices/machines thats just facts. Another fact is there is only *ONE* Zynex It even has another whole new function …
Helped me get new
Device right after Hurricaine very fast with no problems
Good company easy too work with
Watch out. They will try to send you overpriced supplies on a monthly basis automatically unless you explicitly tell them not to. …
Terrible service. Cancelled supply order via email. Zynex never responded to my email or called me even though their notes say they did. They kept the bills coming. Sorry but you have lost a customer for life.
This company is an insurance scam. I was sold the NexWave tens machine with no out-of-pocket costs. They automatically opt you in for recurring medical supply shipments while billing your insurance thousands of dollars. Coincidentally, the supplies and devices are non-returnable and non-refundable according to Zynex.
Wish I could give zero stars. During one of the worst medical moments of my life trying to figure out a pain management device I got from them, their customer service rep was berating me for calling in for assistance on the device. I have …
Dishonest company , don’t do any type of business with them . They wait 8 months to bill you and by than it’s a $500 bill , from all the reviews on here it seems I am by far the only one they do it too . But also that’s a good way for them …
They are ripping off insurance and patients by sending supplies to their homes. I have called to stop the delivery and have even had my insurance reach out to them. Got another package last week
They said they wouldn’t send it unless iinsurance would pay for it. My insurance wouldn’t cover it but they still sent it. I returned it. I paid for the $50 for the two months that they said I had it. Then they sent me supplies and tried …
I reevaluated this service and I’m going to have to reduce my original opinion because of gross over charging for underrated merchandise. This service continues to bill my insurance exorbitant fees for 9 volt batteries and gel patches per month totaling hundreds of dollars for what should amount to less than 20.
If your Dr. prescribes a TENS unit for pain, DO NOT USE ZYNEX MEDICAL!!! They send tons of batteries & electrodes, much more than could be possibly needed, just so they can bill your insurance company for more. Of course the insurance …
Patients are not first. They are just excited to profit off a large subset of people that need help….people in pain. Their billing practices are egregious. They don’t allow for pre-auth. They claim $25 is the most you’ll pay—cost to rent …
Worthless company. They will try to send you overpriced supplies on a monthly basis automatically unless you explicitly tell them not to. …
Assured me that if the insurance didn’t cover it they would only charge $250. I later found out that they I paid $2500 for a $50 TENS unit. They auto shipped me items monthly that I asked for the to stop shipping. It took over 6 months for …
Sought out company with referal from physician. Spoke with rep set up everything was supposed to wait to ship until was cleared through insurance. That wasn’t done sent everything back in original packaging I NEVER opened anything until I …
Terrible product & service!!! Ortho PA ordered for me, for severe RA, cervical & spine problems. Device was small, weak & ineffective. Zynex then mailed me batteries & electrode pads – huge amounts, 100+. Then charged thousands of $$. I …
This is a dishonest company. My PT recommended I get a tens unit to help with back pain. First, This company sent me a device under the understanding that it would be covered by insurance. When it was not, I received a huge unexpected bill. …
My experience with Zynex Medical has been appauling. My physical therapist ordered a Zynex Stem Machine for me after I broke three bones my ankle which required three surgeries to get back to being able to walk. On getting back into my …
The Zynex is great for relieving pain. I use it daily for 40 minutes. It’s a little difficult to put the pads on yourself, depending on the area. It is portable so it is highly convenient. The help line is great & answered all my questions. …
Dishonest company. I am a physician and was doing a trial run with them by ordering a device for myself. They will try to send you overpriced supplies on a monthly basis automatically unless you explicitly tell them not to. They also wait …