Queuebusting

Description

Queuebusting is using mobile technology effectively to reduce our queues by giving the ability to purchase your items when not at a traditional checkout.

This could be on busy peak days like Saturday afternoons or allowing customers to pay at the fitting room.

Status

We are looking to do a proof of concept in 2024 of this functionality - it's a large change to how we operate so will take time to co-ordinate and understand the true impact.

Benefits

We believe this technology will give you the flexibility to queuebust to maintain a healthy queue volume in your store - ensuring we don’t lose out on possible sales from large queues.